Daily cleaning, installation of cabin HEPA filters on flights to Colombo
The cheapest airline ticket to Colombo from New Zealand in the last 72 hours was $1,065 one-way, and $1,503 round-trip on the route from Auckland to Colombo. The most popular route is from Auckland to Colombo and the cheapest ticket found on this route in the last 72 hours was $1,503 round-trip.
Colombo Bandaranaike Intl Airport is 28 kilometres from the centre of Colombo. View on map.
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Scores according to KAYAK customer reviews
Cons: "Crew miss my drink"
Pros: "SQ always has the best looking flight attendants"
Pros: "I liked the size of the cups for drinks: smaller than usual."
Cons: "You could train some of your crews to behave more polite to the customers like they do in the Japanese airlines. Male crews tended to be nicer than female crews."
Pros: "Serve customers with a smile"
Cons: "Better tasting meal packages served at economy cabin"
Pros: "Crew was amazing"
Cons: "crew isnt very careful in serving the food but its not really that bad. but im just comparing it from my previous flights so i think that group of FA's can do better. And the food was served a bit a late so they dont have time to serve hot beverage anymore."
Pros: "Crew was attentive."
Cons: "The entertainment was rather limited."
Cons: "Reservation online"
Pros: "Crew was polite."
Cons: "For such a long journey, the plane could have been nicer."
Pros: "Everything, perfect flight"
Cons: "The hot food was dry and lost my appetite"
Pros: "More space then previous flights. Attendants very pleasant and helpful."
Cons: "Ran out of the food choices by the time they reached me. Had to make do with what was left."
Pros: "personel provided excellent service"
Cons: "food was ok. A faulty entertainment system did make our flight feel longer."
Pros: "The Staff was very friendly."
Pros: "Food, service"
Cons: "Way too cold"
Cons: "Delayed 2 hours behind schedule"
Pros: "The staff were so friendly and helpful."
Pros: "The cabin crew was awesome.. they are for sure the super stars of the company... I wish all of them all the very best for a very bright future"
Cons: "The service of the airlines is impeccable. But the ground staff near check in were not so. I hope they were a little considerate as I was travelling for a family emergency and had to take all my stuff back as I wasn’t sure what date I would return back. I was over weight but wish they had considered a lil as had to pay an other $300 extra.."
Pros: "Service was great especially the food"
Pros: "friendly and attentive crew. connecting flight was a breeze. well worth the price."
Pros: "More movies and TV than you can watch, incredible cabin team, low cost, I mean, what's not to like. American, are you listening?!?"
Cons: "I have to drive from DFW to IAH, I wish Singapore would take over from American and British Air at DFW, honestly Singapore is cheaper, better service, nicer ground and in flight teams. It's worth the extra drive to travel with people that actually care"
Pros: "Great they are now flying Canberra to Singapore. Judging by our full flight it is very popular also!"
Pros: "Safe smooth flight. Timely take off and arrival. Great personalised service. Consistently high service standard is well appreciated."
Pros: "Amazing service and comfortable lay flat bed"
Pros: "Crew was friendly and whole on ground process was efficient."
Cons: "Aircraft not as clean as expected from a flight departing from their home port. Can't put my finger on it, but standards have slipped for slipped for SQ, albeit from a very high standard."
Pros: "The on-board crew was polite and humble. Food served was delicious and the flight reached on time."
Cons: "The flight was quite old, was a bit surprised as the route seems very busy. Our seat 36J and K interestingly had no windows. First time flew on a flight with no window row."
Cons: "Food was. Not available. They said they don't have extra veg food . I selected beg food still it shows them non veg and I was pass my way with empty stomach"
Cons: "My Vegan meal was terrible."
Pros: "The service and fast flight"
Cons: "All good"
Pros: "The food is good. The service is excellent, always smiling and attentive."
Cons: "Not enough quantity of each type of food. I did not get the cold noodle I want and end up eating sandwiches."
Pros: "Just a generic flight. Had nice movies but nothing special."
Cons: "I felt very cramped and though it's nothing with the airline I had 2 crying babies right near me during the flight."
Pros: "Both ways I had a whole row to myself, great attendants, in flight screens and charging stations at your seat, frequent meals"
Cons: "Clean bathroom trash more often"
Pros: "They whole process was just too tiring, especially when passengers were expected to lug around all their packed bags, instead of the airline catering to hold the luggage in the airport holding area"
Pros: "Very nice crew."
Cons: "Why are the slippers/socks not distributed before take off or already in the seat pocket? Why is the food order taken after take of and not before? Why does singapore airline have old seats I new planes? What happened to the earlier leader? Friendly staff alone does not make the deal. And given ticket prices SQ is not attractive any more for me."
Pros: "Entertainment was great"
Cons: "The food is getting worse"
Cons: "cramped seats freezing cold"
Pros: "First class airline. Great flight, great service, and even the food is better than "not bad". Seriously, Singapore Air offers flights between the U.S. and Asia at very competitive rates, but never seems to skimp on customer care. A well-done experience from start to finish..."
Pros: "It was safe, great staff and service! Entertainment was great and lots of options in food and beverage!"
Pros: "Crew was very attentive and professional"
Cons: "Return flight the movies were the same as three weeks earlier."
Pros: "Leg room in economy is good, even for tall people. Food was actually quite good."
Cons: "Two of our family's seats would not recline, although they were not near an exit row."
Pros: "Singapore is #1 in my books. So glad I could get on their airline. The flight was super. The economy cabin was really nice and comfortable. I especially liked all the adapter plug outlets to power my equipment. I just can’t say enough good things about the cabin crew. The Stewardess were very attractive in their uniforms and make-up, not like the old maids United and American has. The cabin crew were extremely helpful and nice. The service was impeccable. The meals were actually pretty good. Course all the alcoholic drinks available was nice. A person could get wiped out pretty easy if not drink responsibly. But not a good idea to drink much cause of the aftereffects after the flight."
Cons: "The headset ear plugs left a lot to be desired. I need to bring my own good set to enjoy the vast selection of music and shows available. My number 1 complaint was the outside row seat armrests would not move up. This makes getting out of the seat into the isle much more difficult than it has to be. Why does it have to be stationary?"
Pros: "For medium range flights SQ uses A330s. Business class is really OK, not great. Each passenger can freely choose any configuration of the seat without inconveniencing others. Food is great, both in presentation and taste, and serve with refined courtesy... I will gladly fly on this aircraft again on my way back."
Cons: "The entertainment system has literally hundreds of choices -- many, many movies for all tastes under the sky. But there is one drawback. Each movie starts, not when you are ready, but when the system is ready ; you cannot pause, resume it, no fast-forward..."
Cons: "Older aircraft seats quite hard entertainment on last flight to Copenhagen entertainment was average."
Pros: "Friendly and approachable cabin crew."
Cons: "Boarding was not good. No clear announcement. No special boarding for star alliance gold member."
Pros: "Food is always the best. I had the butter chicken for dinner. It was very delicious."
Cons: "I think this was just a personal issue for me only, but I would say the atmosphere. I felt the plane was humid and often at times, I found it hard to breathe. On one occasion, a flight attendant attempted to take my food away without asking if I was finished or not. I was annoyed by their lack of manners. I also didn't like having two blankets. There was no room under the seat in front of me, to put it anywhere. It significantly reduced my comfort. The passengers sitting next to me also had no respect when they asked me to step aside and was rude in general. It made my mood worse throughout the flight but I hanged in there. It was okay."
Pros: "Crew were fantastic"
Cons: "Entertainment choices"
Pros: "The plane was very comfortable. With decent leg room and nice seats. The in flight entertainment was excellent. As was the crews efficient and professional service. Top star"
Pros: "Great crew. Wine and cheese was nice."
Cons: "Nothing. All good."
Pros: "Free WiFi - was great and fast"
Cons: "Very Slow meal service, had to ring for sparkling water when we had asked the attendant during the meal service. Took 20 minutes."
Cons: "I can’t be more demanding. Everything on the flight were good."
Cons: "It was over $450 to try and change the short segment fligt from Christchurch to Auckland. I could have bought a new ticket for 1/2"
Pros: "I had to us the wheel chair And they were all GREAT I was by my self"
Cons: "Right now I can't think of any thing"
Pros: "Small puddle jumper, but everything was well organized."
Cons: "The check in at premier lounge wasn’t as good as before for bussiness elite !"
Pros: "The flight was on time, staff courteous and we made good time to the destination."
Pros: "Crew were lovely."
Cons: "Had a lot of hassle adding baggage to this leg of my trip on booking. At check in i was asked to pay $130 for baggage, which was no surprise. Luckily Air New Zealand ground staff sorted it out and I did not have to pay. I will book direct with the airlines next time."
Cons: "My ticket did not say that it was a no luggage,no meal ticket & I printed off the E ticket & no where on the E ticket did it state no luggage.....I think that needs to be shown clearly when we book. I had to pay for 1 bag & it would have been $250 but ANZ did work with me &changed the ticket for $125 name-Marjorie Kalama"
Pros: "Our hostess was extremely friendly, accomdating and engaging. Air Nz need more staff like her! We had taken a Honolulu flight to Auckland flight the day before and were really disappointed with the service, lack of friendliness and the limited availability of food were not what I have come to expect on Air NZ, an airline we have been so proud of in the past to fly."
Cons: "There was no doubt the staff made this journey great!"
Pros: "Plz could u guys add Korean subtitle to movie or tv . Because when i was boarding, i couldn't find any Korean subtitle. I can understand English so that's find. But it let me think u guys don't really care Korean market ."
Cons: "We were late arriving, the cabin crew although they were pleasant, didn’t do enough to allow the passengers to get off first, for the connecting flight. Malaysian airlines stayed in the runway, fixing an engine and the pilot said they were delaying the plane, driving in for passengers to disembark. After being told by cabin crew that a number of us were late for connecting flight, that they were going to wait for us, they didn’t and we were told we had missed the flight. We were kindly put on the next flight which wasn’t until five hours later. Unrealistic scheduling causes is to miss our flight and had us sitting at the airport for four hours, making it an unnecessarily long day. Not impressed."
Pros: "Was a huge help when my connecting flights didn’t link up due to flight delay, I was so stressed but every single person with air nz helped to make it as easy as possible and were so friendly!"
Cons: "Nothing at all!"
Pros: "Crew complete meals and drinks efficiently so passengers can settle quickly for night flight"
Pros: "The fact that every possible thing was tajen 8nto account to connect us from our late arrival intetnational flight. Great team"
Pros: "there were extra blankets."
Cons: "Cold air blasting for 8 hours."
Pros: "Cool temps in plane"
Cons: "- Crew was ok, not friendly just professional."
Cons: "Not enough room"
Cons: "They were great"
Pros: "Good lleg room in the aircraft. Friendly service."
Pros: "Everything. Loads of leg room."
Cons: "Staff was not friendly or attentive."
Pros: "Fr]iendlyt, efficient flight attendants"
Pros: "No complaints at all"
Pros: "Staff were kind and thoughtful with younger passengers."
Pros: "Very helpful check-in staff helped me arrange to sit with a friend on the trip."
Cons: "My first seat had a broken entertainment system but I was quickly moved to a new seat."
Pros: "Low initial ticket price"
Cons: "Extra charge to get to sit next to my wife, which I was subsequently told I didn't have to pay because if my frequent flyer status (star alliance gold), but no, so sorry, no refund of that extra fee possible. Cheap!"
Pros: "Some of the crew were excellent service wise"
Cons: "Some of the crew were less than what I would expect service wise"
Cons: "I got upgraded to business :)"
Pros: "Free drinks!"
Pros: "The service and entertainment. And blankets to keep you warm because it does get cold on the plane."
Cons: "Small seats, no room."
Pros: "Snack ordering system Good service (picked up passenger's eye glasses when person was sleeping)"
Pros: "Very friendly and good service- price was very high for the distance/time"
Pros: "Lost our baggage twice!"
Pros: "Loved the landing lollies :) I was in a comfortable seat for a 3.5hr flight, and the entertainment system was on par with Qantas. I've long been a staunch Qantas traveller but will remain open to air NZ when travelling to NZ in future."
Pros: "Short, friendly people and was on time. Awesome all around"
Cons: "All was good"
Pros: "The service in Premium Economy was outstanding with two dedicated and attentive staff members. The food was excellent and drinks served in real glass made a difference. the space was generous, seats comfortable, and pillows and blankets of a higher quality than economy. Overall a superior experience."
Cons: "Check in was a bit of a mess with no dedicated line for premium economy, business, or first class."
Pros: "Service etc etc absolutely fine"
Cons: "Handling at Melbourne Tullamarine was poor. The plane landed on time but was sent to the wrong dock and that caused a lot of time wastage. This seems to happen in Australian airports more than anywhere else."
Pros: "There was almost a two hour delay, there wasn’t any information communicated, everybody was just asked to take seats in the waiting area. The entire process wasn’t very well organised."
Pros: "Everything Was Just Perfect"
Pros: "Cold meal was nice, standard business class, no amenities. Nice crew, welcome on board."
Cons: "The crew was in a constant hurry after. The meal was ok, but no cocktails served. Tablet was not working remotely, it has to be connected to the dock all the time. USB port was also not working, did not charge my phone. I’m glad that we did not buy the business upgrade for his flight before. It would felt wasting all our points. Luckily we were upgraded during check in. Check in was awful, they checked in 4 people in front of us roughly in 20 minutes in MLE. It felt like waiting for forever."
Cons: "Not much food to eat."
Pros: "I really liked the leg spacing. It was very comfortable to stretch my legs. Overall it was good. Thank you :)"
Cons: "I felt a little bit more of the nibbles could be included in the 8+ hours flight. Besides that everything was comfortable. Also, the entertainment options can be better."
Pros: "great flight service with accommodating staff. in flight entertainment had awesome variety."
Pros: "The flight"
Pros: "I felt very pampered!"
Pros: "Emirates is everything we can wish"
Pros: "I had plenty of space"
Cons: "There should be more vegetarian options available. Crew were very slow in responding to my requests."
Pros: "Could not fault the staff one iota. Incredibly attentive to their customers, graceful and supportive. The supervisor get a special mention as he helped me with eating my meals with a sleeping toddler and even held her for me while I spent a penny. I have never felt more cared for by a group of complete strangers in my life! Thank you. You literally saved my sanity!"
Cons: "Nothing to fault at all on this flight. Food was great, staff were hard working and magical unicorns."
Pros: "My children enjoyed their first flight they were very well spoilt on the flight also the care they took with my mum."
Pros: "The departure & arrival time. A fantastic price that included an excellent meal there and back, 30k luggage quota, entertainment that lasted throughout the duration of the flight. It just seemed seamless and felt like it didn't take that long to get there. I will definitely be catching this flight, every time I return to NZ"
Pros: "Crew were friendly Entertainment was good"
Cons: "My meal was awful the only option for me was raw vegetables in order to have vegetarian and gluten free... It was carrot, cucumber and celery sticks and some fruit. I had the same meal twice it was very sad meal for 17.5 hrs with no snacks offered either. My partner and another man were forgotten as the meal rounds were being done. The crew seemed a little disorganised. The adverts on the entertainment were annoying."
Pros: "Footrest would make the flight just perfect."
Cons: "No footrest. Makes it a little uncomfortable for short people."
Cons: "Food was not awful and most item not available in Fist Suites"
Pros: "Dinner meal. Seats"
Cons: "Bed, breakfast"
Pros: "I liked that all the families were in a separate area on the plane. Food and drinks on offer good, baggage allowance good and the leg room was good."
Cons: "The delay to get on the flight, hard with a toddler."
Pros: "everything was perfect i really enjoy my flight with Emirates i recommend everyone to fly with Emirates best experience ever"
Pros: "I was upgraded to business class. Very nice"
Cons: "Poor service, host lied when queried on arrival documentation to avoid doing anything. Second person we asked was helpful and answered immediately. Plane was two hours late with no explanation or communication. I did not expect such a poor level of service and it my worst experience with emerits."
Pros: "i not sure is emirate crew call switch working or not but many time i push that button but no one reply"
Cons: "crew service"
Cons: "Late boarding. Thought I was flying emirates and turned out to be Qantas. Seats not as comfy. They lost my luggage. Took 2 days to get it back."
Pros: "Very Kind"
Cons: "My seat assignment"
Cons: "Excess baggage kilo rate is much more expensive than most airlines"
Pros: "Great legroom, quiet plane, seat free next to me"
Cons: "Not much"
Pros: "Movie choices"
Cons: "Checkin services Staff attitude"
Cons: "The seat that was booked is stand by seat and so much problems arose. Last missing the flight."
Cons: "It was delayed for 8 hours!!!"
Pros: "I like the food , yummy"
Cons: "I was in window seat. When serving food and beverages crew didn't give much concern."
Pros: "I was impressed by the professionalism!"
Cons: "Chinese passengers passing gas!"
Pros: "Great service all round and lovely staff on board! A delight to fly."
Cons: "I found out that my payment was not verified as I arrived at the airport and I wasn't informed my email or any kind of way about it. It was a total disaster. Deeply disappointed. Regards"
Pros: "The air conditioning worked properly"
Cons: "You asked for a drink and they never return☹️"
Cons: "The boarding process could be more organized and more smoothly."
Pros: "Received a flight credit"
Cons: "Emirates overbooked the flight and we were bumped."
Pros: "Everything else was good besides the below content."
Cons: "The customer service. After the meals came I pressed my button for assistance and was not attended to at all, there was over an hr before our flight was due to land. I didn't want to move from my seat as the person beside looked busy at work and I didn't know where I would go because I couldn't see any flight attendants anywhere."
Pros: "The plane was wonderful. Even in Economy, the seats were very comfortable with lots of room, both leg and seat. It felt like I was in Business Class of any other airline I've been on."
Cons: "My flight had a luggage limit of 30kg, which sounds good, until you find you pay per kilo, not per piece when you're over."
Pros: "First time flying in double decker plon"
Cons: "I would have been happy to receive points for travel on star alliance"
Pros: "more leg room compare with other carriers, a variety of meals to choose from for special needed people (need to pre book online)"
Cons: "can't find anything to complain with"
Pros: "So comfy... Great service. Wished the flight was longer b"
Pros: "La amabilidad de la tripulación, que sí el menú es completamente vegetariano. No como otras aerolíneas que te ponen manteca, leche para el café..."
Cons: "Todas las veces me cae muy, pero muy mal. Cuando llegó el momento del té o café, me dieron sal en vez de edulcorante. Demasiado condimento. No es comida para un vuelo, es difícil de digerir. Hasta produce síntomas de indigestión."
Pros: "Crew couldn't have been friendlier!"
Cons: "19H i guess, window seat's screen was not working"
Pros: "The service for my granddaughters was phenomenal."
Pros: "Economy seats still comfortable"
Pros: "Amenities and food, customer service."
Pros: "The ariplane, movies"
Cons: "The check-in staff"
Pros: "Comfortable, friendly crew, and very good food and service."
Cons: "Boarding was disorganized and flight delayed slightly."
Pros: "Great service"
Cons: "Only the toilets very small"
Pros: "The crew was great. They were very quick to respond to any requests and were very accommodating."
Pros: "Excellent crew"
Cons: "It was nice experience"
Cons: "terrible food - poor choice of inflight entertainment - crew constantly on the pa"
Cons: "Traveling Economy class has really deteriorated. I’m 5 ft. 2 in, and it’s cramped for me!"
Pros: "Entertainment was OK, but no wi fi offered."
Cons: "I AM FURIOUS VOYAMA SPELLED MY NAME WRONG 'RUSSELLG" CONNECTED AS ONE WORD RATHER THAN "RUSSELL G EWALD." WHEN I FOUND THIS OUT A DAY AND A HALF BEFORE MY FLIGHT, THEY REFUSED SAID NO CHANGE CAN BE MADE LESS THAN 48 HOURS IN ADVANCE. I WROTE FOR RETURN FLIGHT WEEK IN ADVANCE AND WON'T CHANGE IT"
Pros: "Crew was attentive, plane was clean."
Cons: "Food was horrible. They did not dim the lights until 1.5 hours into the flight."
Pros: "Very delayed flight that resulted to missed my flight going to davao"
Pros: "Overall service"
Cons: "Nothing specific."
Cons: "Delay flight and slow boarding and leaving plane."
Pros: "Awesome everything from the food to there people was first-rate."
Pros: "Seats were spacious enough"
Cons: "Departed about 40 minutes late without an explanation, then had to take a circuitous route around local thunderstorms which added another 30 minutes, so that we arrived over an hour late. Deplaning was also very slow, such that we cleared the airport at 1:45 AM, rather than 11:35PM as scheduled."
Pros: "SMS Informing new schedule of the flight"
Cons: "Please change the food"
Pros: "Friendly service on time flight"
Cons: "Boarding for premium economy had no special boarding. We were forced to stay in a long long line even though we paid almost double the fair with premium economy. All our other flights we got earlier boarding. There was no explanation given when I asked"
Pros: "The vegetarian food was excellent every time."
Cons: "I could. It select a seat ahead of the flight. I got stuck in the middle of a row. I see the same for my return flight. I do not understand why I cannot preselect a seat."
Cons: "Kosher meal served lukewarm"
Cons: "It was a long flight, and customer service not good."
Pros: "Very good service. Professional and friendly"
Pros: "The food was really good. Warm and the bread/pastries always tasted really fresh. Good inflight service."
Cons: "Ran out of snacks during the flight"
Pros: "The overall value is good."
Pros: "Although we booked the fight online, we were able to call the airline directly and got seat assignments for all the flights. Very pleased to speak to a person than navigate on computer."
Pros: "A very enjoyable flight experience, everything was very smooth."
Pros: "Boarding was orderly and efficient, the polar opposite of the mad rush that can sometimes happen when cabin crew don't take charge of the boarding order. Crew were courteous and multilingual. Leg room felt a bit better than average for an international flight. Food was very tasty. The inflight entertainment selection and screen quality was excellent."
Cons: "They managed to run out of the Western breakfast option (which I did not want anyway, but many British tourists had to make do with yoghurt and fruit due to unfamiliarity with congee). The entertainment system is controlled by touchscreen only. An elegant solution that is simple to keep clean, but you get tired of holding your arm up at eye level."
Pros: "The overhead compartments are a good size. The staff was friendly. There was decent legroom in front of the seats. The food was more flavorful than most airlines."
Cons: "In Hong Kong there was an additional security checkpoint set up at the gate. I had to throw away all liquids I purchased. Usually, once you've cleared customs and security checkpoints you can buy food and liquids within the airport and board the flight. Not sure if this was an airport thing or an airline thing. Either way it was highly inconvenient and annoying"
Pros: "There is actually meal between hkg and TPE. This is new."
Cons: "The cabin is just too warm."
Cons: "... Service was awful during the flight, and the second flight was delay for long time ...."
Pros: "Even though the line to board seemed massive and very long the crew boarded everyone very quickly and timely I anticipated a very long wait and in reality it wasn’t"
Cons: "Nothing stood out negatively"
Pros: "The movie"
Cons: "More than 1 hr delay. I had ordered kosher food. They came to show it but it never appeared later. I complained and they broight it: the starter was frozen solid. Eventually i had a fish plate. Not too bad..."
Pros: "- Crew friendly and helpful"
Cons: "- very uncomfortable flight - seated with someone who whined and complained the whole way - could not sleep as the person behind me snored loudly the whole night - Was sitting in the isle seat and kept getting hit in the arm every time the trolley went by"
Cons: "Terriable service"
Pros: "Smooth, on time, comfortable, good entertainment and decent food."
Cons: "No complaints"
Cons: "Mediocre online check in experience! Their website does not accept payments for "upgrading" to an exit row seat. At the time of check in the only seat left available was an exit row so I could not proceed. Also, their airplanes are not equipped with Wi-Fi - quite unfortunate when you're flying 16 hrs from HK to NYC!"
Pros: "Overall is good."
Pros: "Excellent Entertainment Choices. Wonderful Staff/crew"
Pros: "Luggage allowance, in-flight meals, good flight, arrived early"
Cons: "Cabin a bit "dull""
Pros: "Friendly crew. Above average food offerings. Wide selection of entertainment choices on individual entertainment console."
Cons: "Seat cushions not comfortable. Power outlets dont work consistently (both USB and AC outlets). No individual air vents. Strange security protocols, going through security transfer between arrivals and departures in Hong Kong, then an additional security bag inspection in the boarding way just prior to getting on the plane."
Cons: "bring back Me Before You!"
Pros: "The in flight services were very good with very professional flight attendant."
Pros: "Excellent. Food was good."
Pros: "Terrific first class and business club in Hong Kong. Great flight crew. Everything else also excellent. Keep up the excellent work."
Pros: "Had a very present experience. Crew was lovely and helpful. Liked that we had menus for meals and snack readily available. Felt like the food was better than the average plane fair and wine with the meal of you want it. Plenty of movies on the media screen. There was often a line for the toilets. We must have been a well hydrated flight. Attendants were good with maintaining the tissue paper etc when notified that it had run out Overall a very pleasant experience."
Pros: "Our connecting flight was running late due to weather and Cathay pacific airlines were waiting for us at security to take us to the airplane that was waiting ! Wow ! Amazing service!!! So grateful for their amazing kindness !!!"
Pros: "The business class seating is all lay flat and all seats are isle seats."
Cons: "A medical emergency required us to land in Vancouver delaying our flight into Lax by 1-1/2 hours. I missed my next flight and lost my 1st class seat. No help was offered."
Pros: "Reboot shut my system down for a bit. Rebooting restored ok"
Pros: "crew was great, seaating was best and very comfortable, seem;s seat's were a bit wider and little more leg room. Fight's were on time and landed early, food was very good and service was top's"
Cons: "there was nothing that I didn't like"
Cons: "Cathay did not automatically credit my frequent flying miles"
Pros: "good price and good service. great onboard entertainment"
Pros: "Always find a way to impress me. The service was prompt and swift."
Pros: "See above"
Pros: "Amazing crew and excellent food and beverage choices"
Cons: "THEY GAVE ME A BROKEN SEAT AND THEY GOT ANGRY AGAINST ME, EVEN THOUGH IT WAS UNSAFE"
Pros: "crew was decent"
Pros: "Timing immigration check in is good"
Cons: "Food was not up to the mark. Didn’t get what is promised"
Pros: "Boarding in this time was quick, flight was delayed by almost 45 minutes but pilot made time and we were only 10 to 15 minutes late landing into Singapore. The only redeeming quality was the nice gentleman next to me who was helpful."
Cons: "Food was quite mediocre to be honest."
Cons: "Overall cabin is too cold"
Pros: "Thank you for the upgrade, I felt like a queen"
Cons: "Flight was hot ac not working enough food was horrible."
Pros: "Stewardess and stewards were courteous"
Cons: "Long and laborious boarding in DC and Abu Dhabi."
Pros: "The USA immigration at Abu Dhabi is an advantage"
Cons: "The baggage check-in India, I requested for fragile since I had glass stuff in my luggage but that was not done. The air hostess in the flight from hyd to Abu Dhabi mentioned me that I had to make specific preference for veg meal which I haven’t done for my flight to India neither before."
Pros: "I like the food they are giving and crew are polite."
Pros: "Nothing! Except the fare was low."
Cons: "This time The experience was super horrible! Took almost 1hr 30 mins to get boarding pass. I had 2 suit case one was 24.5 kg and other one was 25 kg, they wanted me to pay $132 for each bag or take out stuff to make it 23kg. Never met someone that horrible who doesn’t want to let it go. I requested the wheelchair and they dont wana give it to me, I had no choice but to call their supervisor and eventually got wheelchair only from jfk to abu dhabi. Worse experience."
Pros: "Crew was so nice"
Cons: "Food is so bad"
Pros: "Flight was very comfortable from boarding to landing."
Cons: "Food was just very normal and lack variety. Should provide more options."
Pros: "Good flight"
Pros: "Passengers were not clean and sweating"
Cons: "I wanted to cancel this flight and I am not able to connect to the right department in just fly, this is the most annoying experience I have had. If left unresolved I might not use kayak.com ever again"
Pros: "We had a medical emergency so we couldn’t take our flight. The crew were nice about understanding our situation."
Cons: "Lost our bags, didn’t call us back. We had to go to the airport to find someone to look into our bags. It’s been over a week and we still don’t know where they are. :-("
Pros: "Lay flat bed was very nice"
Cons: "Please, please, please Etihad, implement child-free zones on your flights."
Pros: "Cheapest fair"
Cons: "We have cancelled the trip on some personal problems online on kiwi.com, called twice also but till date no action is taken. Neither we got refund nor tickets got cancelled, eventhough we have cancelled tickets 3 days prior to start of our trip"
Pros: "The crew is very friendly and pay attention to details. The layover of < 2 hours is perfect."
Pros: "1) It was not a full flight which was a plus. 2) the flight attendants from Abu Dhabi to Dahka were very nice and helpful."
Cons: "1) the food was not good. 2) the plane was older. 3) the exit seats are right by the bathrooms"
Pros: "No delay, arrived on time."
Cons: "Old aircraft, the bath room needed to be updated."
Pros: "Everything ran smoothly!! People are very friendly and staff were amazing!"
Cons: "Can't fault it!!"
Cons: "Delay on flight from Bangkok."
Pros: "staff were very courteous and attentive"
Cons: "every thing else"
Pros: "Best flight ever"
Pros: "Service. Crew was nice and always with a smile. Great takeoff and landing very smooth. Flight on time."
Cons: "Limited movies, food choices ran out."
Pros: "A380 is great."
Cons: "The food was not so good."
Cons: "Luggage claim process"
Pros: "Great staff, very responsive. I was upgraded - i feel that Etihad Gold members are really respected making it well worthwhile showing loyalty to the airline"
Pros: "The bathrooms were clean and functioning"
Pros: "1. Consider improving vegetarians food options. Particularly from Chicago to Abu Dhabi & Abh Dhabi to Chennai was unsatisfactory. Jet airlines also served horrible vegetarian food between Chennai and Abu Dhabi 2. Excessive connection times at Abu Dhabi & also in Chicago/New York. Consider reasonable connecting times (3-4 hours). 3. Relatively long time for check in"
Pros: "A380 planes. What is not to like. Wide economy seats. A little glitchy entertainment system but over all comfortable flight."
Cons: "Horrible and disorganized service crew. Went without food for 2 of three service seasons as they forgot a whole section to service. Had to repeatedly ask and in one case finally got something to eat 40 mins later. Poor sequence of beverage and food service."
Cons: "We did not get our bags (total of 6 bags) - It was extremely difficult with an infant and a toddler to manage without clothes and meds. Staff was extremely arrogant during the flight, not helpful at all. Boarding process was a huge disaster - no planning, no zone boarding and unnesessary panic. Lastly food, worst frozen food. The portions were too small and very limited service. We won't use ETIHAD again."
Pros: "Quality Airline Excellent service Food was also great"
Pros: "All ok."
Cons: "Seats seem pretty short. Only half my leg fits on them and I am not a tall person."
Cons: "Crew doesn't interact with the passengers at all. They act very snooty."
Cons: "Call center"
Pros: "Great staff"
Pros: "Seat was nice enough for coach. First flight did not have usb charging for phone / a big negative. Prescreening for US Customs in Abu Dhabi was excellent. Finished the flight and let right out into the airport terminal in San Francisco. A great investment."
Cons: "Food was MUCH worse than past Etihad flights. Entertainment was too thematic for the olympics - too many movies about sports. I ran out of things to watch, and, that rarely happens for me. Seems they're not paying for good films, or, their choices are off. Started feeling a little more like American Airlines, which I hate."
Pros: "The staff as helpful and attentive"
Cons: "1. After the Baggage items were weighed & slips were attached, they had to be handled by us and the Staff was very uncooperative. Actually one passenger ahead of us complained that why he had to take his Baggage items to the conveyor. As I understood, it is responsibility of the Etihad Air lines Staff to handle & take care of Baggage items after airline stickers are printed & applied/ attached on them. Counter clerks were not cooperative & cordial at all. 2. Food was OK except the Breakfast or meal before arrival at Abu Dhabi."
Pros: "I liked the fact my request to sit with my wife was successful and we both got exit rows. Staff were very professional and friendly."
Cons: "Check in took took long and it would be better if you could use more technology to speed up the process (e.g.) check in via email and check your bags before you get to the airport so you can just drop them off."
Cons: "Leg room"
Cons: "Most uncomfortable seats that seemed to bite into my thighs. I am glad it was a short enough flight."
Pros: "Service was great from the check in to walking off the planes."
Airlines flying to Colombo have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Colombo
Masks required on board, masks provided on flights to Colombo
Social distancing seating
Middle seats unavailable to book on flights to Colombo
Testing for antibodies, testing for symptoms for flights to Colombo
Waiving of change fees. Search flexible flights to Colombo