Daily cleaning, installation of cabin HEPA filters on flights from Colombo Bandaranaike Intl
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 17h 30m
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Scores according to KAYAK customer reviews
Pros: "The crew was excellent, respectful and helpful."
Cons: "Boarding by bus is poor"
Cons: "Rather long wait at business check-in, friendliness there ok, on board service slow with the champagne, old aircraft with old configuration of seats, nothing really bad, but it's not like this that you win an airline of the year award!"
Pros: "Plane was super clean and comfortable. A long flight but we'll cared for by host."
Pros: "They passed by me when they served the meals because they thought I had it already which it was someone behind me who got his meal since he had a special meal request. So I ended up to talk to them that I haven’t had my meal yet. It was embarrassing moment for me. They seemed thinking that I lied to them."
Cons: "They are well trained crews so I have no better ideas about improvements"
Pros: "What can I Say. It's Singapore Airlines"
Pros: "Good food. Friendly staff efficient airports."
Cons: "Confusion at check in on baggage constrains. Conflict between what the agent told us and what was documented on our ticket contract. Plane very cold Unable to recline seats for much of the flight under guidance of flight attendants. Unable to sleep as a result."
Pros: "Cabin crew was amazing!"
Cons: "Food was mediocre and we've had better on Singapore Airlines before."
Cons: "SINGAPORE AIRLINES TOK CARE OF MY MOTHER VERY WELL"
Pros: "Seats with entertainment"
Cons: "We had to go through security after coming in from international and I went through a biometric scanner which I’ve done 100’s of Times I was very unnecessarily felt up for 10 minutes. I had shorts and a T-shirt on, and was pretty sure after the 1st round of groping that there was nothing there"
Pros: "Everything, perfect flight"
Pros: "Okay in general, nothing impressive"
Cons: "Food certainly need improvement, lacking in attention to ensure food quality. Crews need proper training in customer service."
Cons: "Transit time is good for way too tight"
Pros: "The crew was great as usual. The food was good"
Cons: "Better seats - really uncomfortable with a packed plane and wailing infants even when seated quite a few rows away."
Pros: "Everything from booking, online check-in, self printing of Boarding Pass, BIz Class lounge, Flight. Flight too short (KL to SG) for me to eat and enjoy the inflight entertainment."
Pros: "personel provided excellent service"
Cons: "food was ok. A faulty entertainment system did make our flight feel longer."
Pros: "Prompt and timely service"
Cons: "Food can be more tasty"
Pros: "Flight time"
Cons: "Cabin temperature too cool"
Pros: "Comfortable flight, punctual, helpful crew."
Cons: "I don't see the point in giving out menus for economy class, especially as it's only a choice of 2 meals and one of them wasn't available anyway. It's a waste of paper."
Pros: "The flight attendants were nice, attentive and joyful!"
Cons: "Sitting in a middle seat. Was told at the jetway counter no aisle or window seats were available. I saw no fewer than 5 empty aisle seats in my area."
Pros: "Spacious and comfortable bed."
Cons: "The food wasn't that great. Average at best."
Pros: "It's not the cheapest way to fly but it's a great way to cross the Atlantic. Seats are big enough for 2, really. Lay flat beds make the night crossing east tolerable. You really can get several hours sleep. The cabin crew is outstanding, patient, and extremely responsive to requests. Two meals served were excellent. Entertainment choices were complete. After a number of flights in Economy on other airlines I'm spoiled by Singapore Airlines and also by Business Class. And their fares seemed much less than others for the JFK to FRA route. Had no idea this level of luxury existed on an airplane."
Cons: "My seat assignment was moved without explanation on our return flight, FRA to JFK. That was disappointing. The gate folks were apologetic but no real explanation given."
Pros: "In flight entertainment systems"
Cons: "I had beef with mashed potatoes but I found the beef was quite tough."
Pros: "The ability to pre-order food helped bud to intolerance of good types. Crew were helpful in getting us off the place first because they knew were were short on time for our connection."
Cons: "Delayed flight meant a stressful flight wondering if we would make our connection. Also the quality of the pilot on the intercom was poor - mumbled and unclear information."
Pros: "Crew members very friendly. Foods are excellent. Kids have priority to have their meals first."
Pros: "Very attentive, great food, quality aircraft"
Pros: "The flight attendants were amazing."
Cons: "Some staff not courteous which surprised me"
Pros: "Entertainment excellent, cabin crew superb"
Pros: "Service was great especially the food"
Pros: "Crews were all nice, respectful and helpful!"
Cons: "I wanted to watch Indian movies, but I didn’t see the subtitles for most/all of them."
Pros: "Finally an airline that loads from the back to the front. Makes sense to me"
Pros: "Free seat next to me. Brilliant entertainment Very tasty food Excellent service"
Cons: "Nothing! Best daytime flight to europe! And home before midnight"
Pros: "Loved the hot towels, socks & tooth brush set, flight attendants were always really helpful and friendly"
Cons: "Other airlines always offer free upgrades on a not go crowded flights, but had not experienced that from Singapore airline. I've already traveled twice this year with them."
Pros: "Ease of checking. Empty seat between us"
Cons: "Can't upgrade with krisflyer miles"
Pros: "they even addressed me by name"
Pros: "Made Econ class feel like biz :)"
Pros: "Crew is remarkable"
Cons: "Too hot in plane Food really late, 1h after special meals Entertainment system archaic, age of plane All isles seats gone as soon as checkin open"
Pros: "To be fair, my rating will be very high due to it being the first time flying Business Class on Singapore Airlines. Unfortunately it was a short flight so I didn't et a chance to experience the whole service properly as I needed. I felt like royalty with the service offered by your staff who consistantly came to check if everything was in order without making a nuisance. Fantastic food and beverage options too. Overall a great experience, but would have liked it to be a 12hr experience instead of 5."
Cons: "Flight was over too quickly."
Pros: "Excellent crew service and entertainment."
Pros: "Attentive Staff - Fabulous"
Pros: "Great food and plenty of movies. Friendly crew"
Pros: "Movie selection, very helpful crew and good quality food."
Cons: "The entertainment was poor"
Pros: "Singapore airlines was awesome. I really enjoyed the hospitality of the cabin crew. They were very helpful and very eager to fill my needs. I will fly Singapore Airlines again without hesitation."
Cons: "Be more descriptive with which connecting flights we need to go on. We were not aware we we're supposed to get on Silk Air as one of our connecting flights, but we did eventually figure it out. It would really help to let us know your subsidiary companies."
Pros: "SGN-SIN is normally less than two hours. Business class very comfortable. I did not use the entertainment system -- it had trouble starting, by the way. Crew very attentive to passengers' needs."
Cons: "The aircraft had landed on time. Why does it take so long to start boarding? Of course the delay in take-off snowballed, more delays were added circling the airport of SIN."
Cons: "charge a few $ more but serve some food on a 5 hour flight. very cold feeling"
Cons: "None all good"
Pros: "We really enjoyed this airline!"
Pros: "Great entertainment choices. Staff friendly and attentive, particularly nice is that they feed children first, and offer small entertainment gifts to them."
Pros: "Great food, great seats, everything was smooth overall"
Pros: "The crew was amazing. I upgraded to business class and am so happy I did for the 16 hour flight."
Pros: "The crew was good. Good movie selection."
Cons: "The food. The vegetarian meals were both noodles. And the meals were not very healthy. Too high calorie. I couldn’t figure out how to customize my meals On the Qatar app"
Cons: "Boarding by bus at Doha is lengthy and not very comfortable."
Cons: "Quatar is the best"
Cons: "Cancellation of the flight could have done before boarding."
Pros: "Liked the smoothness on boarding and the organization. Keep it up!"
Cons: "Attitude of some of the flight attendants and more entertainment."
Pros: "Just as I thought it could not get any better The service was perfect. The privacy was superb and the comfort allowed me to sleep for a good while."
Cons: "Nothing to dislike."
Pros: "Flight not full, so space to move. Great service"
Pros: "seat space with leg room."
Pros: "Everything really.They run the airline very smoothly and professionally from boarding to disembarking."
Cons: "They tempt you with so much food lol although some of the food wasnt too appealing.toilets very clean and seemed to stay that way throughout long 17hr flight.good leg room for a long legged guy like me.felt sorry for lady with two young children.She could have been allocated better seats."
Pros: "The service on our flights was wonderful! Qatar is the best airline that I’ve ever flown on."
Pros: "Crew was excellent. Very nice and helpful."
Cons: "Food was terrible. Need a variety. Curry is not for everyone."
Pros: "Overall a good service with good food."
Cons: "When flying from New Zealand to Doha, we departed Auckland at 15h25 and due to the time zone, most passengers body clocks would have been expecting sleep within a few hours. However we were flying West and thus into daylight. Sadly the window seated passengers were not asked to close their window blinds to block out the sunlight and many were left open. This made the cabin very bright and a difficult environment in which to sleep. Too much advertising before the on board videos, but otherwise content was good."
Pros: "The crew was friendly and helpful. And the food choices were good."
Pros: "If you upgrade...it’s pricey but man doesn’t it look nice. Their regular seats are great. Get an emergency seat. Food isn’t kosher and tastes good. Never one complaint with these guys!"
Cons: "If I had to pick one thing...it’s that their free WiFi is only on select planes...not all. Sorry nothing else to dislike."
Pros: "Flight crew was quick to provide food and drinks but quality of the food was not as good as Emirates."
Cons: "-carry-on did not fit on center overhead compartment unless I put it side ways, which then takes up space for other passengers. Same carry-on suitcase fit nicely on Emirates airplanes. Basically, carry-on overhead compartments have been made smaller on purpose or by engineering error, and this makes me not want to fly Qatar airlines again. Less food options. I went to the Gally and they only had kitkat bars for food. Emirates offer fruit, sandwiches, and many choices at ALL TIMES of the flight for economy class."
Pros: "The same as the flight from L.A to Doha, did not feel the time passing..."
Cons: "I have nothing to complain about..."
Pros: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Cons: "I was not given any option regarding the change of my departure flight from Colombo. Originally it was scheduled for 13th 3.25AM and it was brought forward to 12th night 20.20. This caused inconvenience to me and my family to wait 7 hours for the connecting flight to Johannesburg from Doha. When the flight is changed by airline for their convenience, they would have given preferential treatment to the passengers involved. We had to bare the cost of food and make us comfortable on our own due to the delay in transit."
Cons: "There were no food choice when the cabin crew reach my seat all run out"
Pros: "Thank you to wonderful hard working Crew."
Cons: "I am a lacto ovo vegitarian. The meal was just vegitarian. I would have like to have an ice cream or a piece of cake."
Pros: "Everything! Great budget price that still delivers first class service. The stopover in Doha is wonderful. Could not be more pleased!"
Pros: "The plane number one is very good but the onther one to cairo is good not like the first"
Cons: "Missed it because my flight from Colombo was delayed by 6 hrs."
Pros: "Much better knee space. Excellent flight, good service..."
Cons: "Seats in economy very uncomfortable for long Doha to LAX flight. When person in front of us reclines seat for entire flight, it is almost impossible to get out to stretch legs or go to restroom. At the minimum, crew should ask all passengers to raise seats during meal service as a courtesy to those behind them. This is done on other airlines."
Pros: "Left and arrived on time, meals were above expectations."
Cons: "Difficult boarding procedure."
Pros: "It was not a full flight. It was ok."
Cons: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Pros: "Like the friendly Crew ..."
Cons: "Entertainment system did not work Boarding at Colombo air port is absolutely the worst We have seen. I have traveled a lot. Took 1 hr 30 mins to check in 40 people."
Pros: "The inflight entertainment didnt work at all. Food choice was pathetic."
Cons: "Food and inflight entertainment"
Pros: "Best airline in the sky"
Pros: "Very friendly crew and efficient check-in service. Food was lovely."
Cons: "Multiple problems with onboard entertainment re-setting itself."
Pros: "Please see above"
Cons: "Please see above"
Cons: "As I missed this connection flight we were re routed to Cairo then Larnaca. We landed at 6:30pm and didn't get to our hotel until 8:30. Missed my friends wedding. It was a disaster. As a Qatar airway member I feel let down and am disappointed with the lack of interest shown by the airline in relation to an apology of any kind. What can be done about it. I've booked a trip to be a part of my friends special day and instead get to the reception as guest start leaving. I also get fined from the car hire company as they cancelled our hired car due to a no show and have ended up with a less inferior car as that's all they had left. No real apology given si is like to know what are you doing about it?"
Pros: "Lots of leg space, good seats."
Cons: "Food could be better, much better."
Pros: "leaving airport"
Cons: "24H delay, no meals, no coordination, no communication."
Pros: "Seats were comfortable."
Cons: "Elderly and people with kids were asked to line up. After lining up, they did not let us to board the plane for 30 mins. We were standing in line with kids for 30 minutes. Last minute gate change. Had to drag the kids @ 3:30 AM from one terminal to other. Flight attendants were not in a good mood. Not even one smiled."
Cons: "I had to have the same food in both flights"
Pros: "I usually don't need a lot in the flight, just to kill some time. With Qatar, it was easy, your own entertainment screen with a huge selection of content. Plus the seat was very comfortable and wide, a lot of leg space. New aircraft. what more can you ask?"
Cons: "Not sufficient food, less quantity or quality of food, cramped seat, there was a big guy sitting next to me, unable to even rest my hand"
Pros: "The food was fabulous and plentiful. We also took advantage of the free tour of Doha--a very pleasant way to spend a six-hour layover. Flight attendants were all very attentive and helpful."
Cons: "Even though we had valid tickets, qatar airways did not allow us to board the flight because of some internal issue. The staff were very rude. they did not even provide any accommodation or compensation for making us stranded"
Cons: "There was no boarding system, everyone just crowded the gate. Food was unappetizing at best. Colombo Qatar Airways staff at Colombo airport were not very helpful when trying to change details of my booking."
Pros: "Great food, comfortable new plans, great food, great crew"
Cons: "Boarding in Colombo was dire - they boarded the plane from the back, leaving Business Class passengers waiting in the hot, uncomfortable gate area until last"
Pros: "Crew was amazing"
Cons: "Better inflight entertainment"
Pros: "Checking-in was super simple, and speedy. All the staff I had contact with were very polite and professional"
Cons: "I had exhausted the entertainment system before I finished my first leg of the outbound journey."
Cons: "Old plane - ACE - very basic movie selection."
Pros: "The crew were very hard working and did a great job."
Pros: "Crew was amazing really .. best crew you may have... sear very comfort, the ICE is very amusing"
Pros: "I had a fast and easy check-in at Denpasar airport. In flight service by cabin crew was very good, as I normally get in the business class at Emirates. Flight left Denpasar on time and arrived in Auckland some 30 mins early, which was nice. Enjoyed a late dinner - the mie goreng ayam was particularly tasty!"
Cons: "In the past on overnight flights Emirates I have received a pyjama set in the Business Class, which made it very comfortable to sleep. But this time this was not given, so I had to sleep in my day-wear, which was a bit uncomformtable."
Cons: "Seat was uncomfortable"
Pros: "Obviously Biz Class is a great proposition for a flight of this length and once again the experience was a good one. Staff are always friendly and very attentive."
Cons: "We are not big eaters but when you leave at 10am then a lunch and breakfast is a bit of a stretch and even with light snack options we found ourselves hungry. Breakfast was not too flash"
Pros: "The crews"
Cons: "The wifi is bad the food is bad im in business class"
Pros: "All of the above"
Cons: "Nothing that i didn't like"
Pros: "The departure and return flight time, for the price I paid, I felt like I was in more than an economy flight. The meal, the baggage quota, the entertainment. The time flew because by the time the movie had finished, we were starting to descend. I will always look for this flight with Emirates. There is no other flight in comparison, in what you get for your Buck. I believe that other Airlines, ie., Qantas, Virgin Aust, both give you a flight and service, for nearly the same fare but you only get 7kg luggage, no meal just the basic entitlement, tea/coffe/water with a biscuit or something like that and NO ENTERTAINMENT, NO COMPARISON!!!!"
Pros: "Footrest would be good for a long haul flight."
Pros: "Love the outfits the flight attendants wear Love the attention they give to all ...and basically everything else was above GOOD"
Cons: "The only thing I didn't like was a crabby lady sitting behind me on my way to Dubai the end of October who objected to me reclining my seat ..meanwhile, she had hers reclined! But I didn't consider it important enough to complain."
Cons: "Noise of serving some people dinner in middle of night interfered with sleep. Deep dip South meant no internet for much of the flight lots of noise and inconvenience trying to fix Tvnz for (rude) lady in front"
Pros: "Good leg-room."
Cons: "Crew do not seem to be attentive."
Pros: "Travelled Business Class - a great experience."
Cons: "Slow to board."
Pros: "Really liked the long journey. Was a bit nervous given the 15 hour flight but was pleasantly surprised. Service was good as well."
Cons: "The crew were really young and not very talkative."
Pros: "The plane was spacious and we had really good seats , next to the toilet and wall in front of us. Super, as we were traveling with a toddler and he was able to sit on the floor in front of us and play with his toys. Food came out promptly and was tasty. Loved the goodies for the kids, little blanket and scotch pad."
Cons: "The delay in boarding! It’s hard work when traveling with a toddler."
Pros: "The service, food and boarding were all excellent. It brought back the joy of flying like what used to know in the 80s."
Pros: "The food was good and the service was great. I also had a great seat in the front row."
Cons: "We were delayed by over 2 hours We had no where to park when we landed so we had to wait for buses to take us toche terminal There was no new and exciting movies that excited me"
Pros: "Caring crew"
Pros: "Extremely quiet plane since they placed people in front of the half empty plane. Great plane food and internet access, limited to text but still incredibly useful to text people from the air."
Cons: "The A/C was on full blast. Before take off the flight attendant took away my pillow from my lap?? No blanke was provided upon asking and my pillow was noy returned either. Considering this flight took off from CMB at 3:00 AM, both items would have been a great help. I skipped my meal."
Cons: "I checked in online, but when I went to drop my bags there was about a 20 min delay. the agent needed to make 2 phone calls and conference with 2 supervisors. All this without letting me know what was going on."
Pros: "Pretty mjuch ebverything except.."
Cons: "My boarding pass for second leg was not given in Colombo but in Dubai.. by then I didn't get an aisle seat."
Cons: "Very late. Caused us to miss outlet rental car. Left us stranded at the airport."
Pros: "Great entertainment system. Lots of leg room best airline"
Cons: "Late departure but made up time in flight"
Pros: "The crew were excellent, very helpful and friendly. The most friendly crew I have flown with. Qantas could learn something from Emirates."
Pros: "very comprehensive entertainment system"
Cons: "Food quality was a letdown. Crew was very rushed with meal service and did not return to offer drinks once meal service concluded. No ammenity pack for a business flight."
Pros: "I was very comfortable."
Pros: "The entertainment system"
Cons: "Everything else"
Pros: "Attendants were attentive, effecient and very helpful. Made the long flight wonderful."
Pros: "Check-in was efficient and staff were extremely helpful. Flight itself was comfortable, food was actually tasty, and in-flight entertainment was great. Overall an amazing experience compared to US carriers."
Cons: "Boarding was a bit disorganized."
Pros: "Crew couldn't have been friendlier!!"
Pros: "I enjoyed my first time flying with Emirates from Australia to New Zealand The checking in was quick, easy and the staff were friendly. The crew were polite, and friendly with excellent customer service. Refreshments and Entertainment were first class. I will be flying Emirates from now on."
Pros: "I didnt mych like anything of this transit sector from colombo to maldives."
Cons: "First off, if im buying a ticket and traveling by myself and have an overnight 11hrs and 35min layover i expected some sort of accommodation given that the Maldivian airport is an outside one. Not only did they (Maldivian Emirates counter officer Ibrahim Shinad) refused to give me a lounge they said to get a room at a hotel was $400 US! Which is absurd. I had to sleep on metal chairs. They also closed most shops by 12am and by the time we landed and went through checkin it was 1130. Not a pleasant experience at all."
Pros: "Comfortable cabin, attentive crew, if somewhat aloof. Food okay, but better than a 2 ounce package of salty pretzel mix for $3! All in all, quite good."
Cons: "Nothing comes to mind."
Pros: "Entertainment, lounge.."
Cons: "Plane was dirty, staff seemed rushed and inexperienced, soaps empty in bathroom"
Pros: "love everything about Emirates!"
Pros: "Staff were great. Food was good."
Pros: "Food was good, crew was excellent"
Cons: "Entertaintment system hardly worked.Long response time, frequent freeze-up, touted live news but none available. Seats were hard, and very uncomfortable to sit or relax."
Cons: "I had thought all crew was on training. Service was poor"
Pros: "Like everything"
Pros: "A380 was comfortable with good entertainment"
Cons: "Attitude of Emirates ground staff and crew. Compare to Emirates Singapore Airpines staff are more polite and helpful."
Pros: "Good seat size and space, very comfortable. Excellent entertainment."
Cons: "One food selection was good, another just plain bad."
Pros: "The A380 is a beautiful aircraft. Smooth and quiet. Great movie choices. Crew friendly and mostly efficient. Great value for money!"
Cons: "Confusion with wrong menus being handed out - on 2 flights!"
Pros: "Crew were lovely"
Cons: "Extremely overweight passenger next to me. It was awful, her body was in contact with me the entire flight. The most uncomfortable, hot, smelly, awkward flight Ive ever experienced. Its time you charge for 2 seats for people that are the size of 2 people. Not fair to other passengers to have to be so inconvenienced and extremely uncomfortable."
Pros: "Meals, comfort, and crew all above average."
Cons: "Nothing really"
Cons: "Better attitude of head attendant. Need to improve food. Not attentive."
Pros: "The crew was very nice"
Cons: "Softer seats more wholesome videos"
Pros: "Crew amazing."
Cons: "Food variety should be increased."
Pros: "The entertainment was good."
Cons: "Once the crew got the meals out of the way you didn't see them (at least in our section). You could go to the galley for water or a snack etc. Most airlines I've been on seem to bring drinks, etc to seats every once in a while."
Pros: "The crew was amazing and the food was great too!"
Cons: "Unprofessional boarding stuff in jfk ,not helpful & one of them was really rude.but cabin crew are nice . I will never recommend to anyone & I don’t think so I will travel again cathey pacific airlines.thanks"
Pros: "Very good"
Cons: "Very good"
Pros: "crew amazing"
Pros: "I liked that the tray table in Economy had a mobile phone holder"
Cons: "The seats were the smallest and thinnest I think I have ever sat in."
Pros: "Yup all gud"
Cons: "All gud"
Pros: "Flight was excellent except for my knees hurt. Not d airline fault."
Cons: "If i was able to get the seat w/ more legroom."
Pros: "Second time in less than two years and satisfied on both trips. Good work Cathay Pacific."
Pros: "A perfect landing/touchdown into Auckland. Great pilot"
Cons: "Passenger immediately behind said that they couldn't watch their movie properly when I wanted to recline my seat for sleeping position. Had to wait!!"
Cons: "Delayed flights and food service suck"
Pros: "Everything is great"
Pros: "Nice crew"
Cons: "Seat on up position are too straight"
Cons: "Indian food could be better"
Cons: "The stopover in Hong Kong was longer than I would have liked."
Pros: "The food was good."
Cons: "We were sitting at te back and it was very cold. Not sure why. They ran out of chicken for lunch."
Cons: "No extra blanket was available."
Cons: "Original itinerary was not followed. Flight from manila to hongkong was late. We arrived hongkong and was informed that our flight has been rebooked even though we can see that the plane was still there and staffs are still at the gate. We were transferred to a layover flight from HongKong to Aussie then Aussie to Auckland instead of going straight. Seats was set far apart with no competitions at all. Sorry is not enough for this big hassle."
Pros: "All went to schedule and flight attendants very good"
Pros: "Good crew"
Cons: "Why do people fly with infants?"
Pros: "Excellent and attentive staff, great food, clean bathrooms (by airline standards anyway), fantastic entertainment! It's a great value for the price, especially for coach class!"
Cons: "Not much to dislike. I just was a little bothered by the fact that I had purposely chosen to have my boarding pass be digital (to save the environment), but to do this you have to check in online. As a result, they can't verify your passport (something they need to do in person). So when I got to the gate they had to check my passport and then made me use a new, printed boarding pass. Not a huge deal, but just something that bothered me."
Cons: "On time - all good."
Cons: "Need more drink and food service. Cramped seating. Air hot and dry."
Pros: "attentive and courteous crew members Landed more than an hour early extremely smooth landing toilets were clean till the end though it was a 15 hr flight"
Cons: "smaller flights"
Cons: "Traveled from London to Hong Kong. Crew was disinterested and disorganised. No snacks available in galley."
Pros: "The crew is excellent. Travelling with baby and they take care of us attentively"
Cons: "Delayed 30min in the end."
Pros: "Very efficient with the timing of take off and landing. The crew members were lovely and polite."
Cons: "The time was a bit awkward esp the overnight flight back from Colombo to Hong Kong left us shattered all day long as the seats are too small and congested which makes it difficult for us to sleep or even sit comfortably. Wish they arranged the flight to earlier times."
Pros: "Very quaint and hour flight went by pretty fast"
Cons: "Electric outlets did not work on chairs"
Cons: "Very long delay leaving Hong Kong"
Pros: "Excellent service, lucked out into a flight that wasn't full for once and was able to sleep."
Cons: "Food could have been better. Pasty potatoes and soft vegetables. Ice cream though :)"
Cons: "Broke my luggage"
Pros: "- Crew friendly and helpful"
Cons: "- very uncomfortable flight - seated with someone who whined and complained the whole way - could not sleep as the person behind me snored loudly the whole night - Was sitting in the isle seat and kept getting hit in the arm every time the trolley went by"
Pros: "Cathay's new plane's are great. Comfortable, lean back quite a bit, and have good entertainment."
Cons: "I wish they had a closer spot to immigration at Haneda. It's always a 10 minute walk."
Pros: "The crew service was very."
Cons: "Limited help in assisting passengers who missed their connection due to delay leaving Colombo and Hong Kong"
Cons: "1-hour delay due to inclement weather"
Cons: "We were all supoosed to sit together (there were 3 of us) but my sister got separated at the last minute and put on a center seat elsewhere with no explanation."
Pros: "More space between seats"
Cons: "Little to no vegetarian option"
Pros: "What a difference after getting off BA! Staff wonderful, always happy to help and always a smile. PE seats on new A350 are great, although too much cheap, hard plastic on seat back. Very comfortable with great pitch. Food exceptional and beautifully presented. Dim sum for breakfast was sensational. Pier Business class lounge breathtaking, with several large rooms with different food options, served to you - the fresh made noodles a must - and a staffed, well stocked bar. Absolutely gorgeous space."
Cons: "Surprised (and first time on Cathay I've seen this) toilet was revolting towards end of flight. Movie selection disappointing, as not many new releases and not all that many others."
Pros: "Food was better than average Seats were not too cramped."
Cons: "Seats are harder than I like for a long flight. Cathay screwed up my departure date and had to spend hundreds on top of normal change fee to get home on the day I was supposed to."
Cons: "Child in seat behind hitting screen in back of headrest (play a game on it) while I was trying to sleep in the middle of the night"
Pros: "The hard product of seats and plane was really nice. Flying the new A359, very comfortable. Lower cabin pressure felt really nice on the skin. Lie flat beds were a treat, and a massive entertainment system."
Cons: "The food was average. Had some chicken on pasta on the way over, chicken was dry and without sauce. My wife fainted on the flight and the flight attendant wasn't the most reassuring. Also her foot rest broke and they blamed her weight which was mean."
Pros: "Nothing really"
Cons: "Food sitting position checking in"
Pros: "Leg room and overall cleanliness was good. Special meal on this sector was very good compared to my previous flight."
Cons: "The crew was somewhat rude...not directly to me but to many fellow passengers. There was a teenage girl seated next to me and she requested the crew for some water and the hostess told her to wait till they served drinks which she said will take 5 mins. It was after 18 mins that the girl next to me finally got water. Seriously, you can't afford to give a glass of water , it's not like she was asking for coffee or some soft drink, its water ...and when we flew Korean and EVA airlines, they had a small bottle of water available on the seat when we boarded. Then my next row family asked for coffee and after a few minutes the fellow passengers wife decided to have some tea. So the husband called in the hostess and the hostess very rudely said , now you want both coffee and team , next time please let me know at the same time. Then when they served me my special meal, there was no butter in the meal tray, so I patiently waited for them to serve others and when they reached my row, I very nicely asked if I may have some butter...the hostess said, we don't have any butter. I was like...speechless. No butter, no water...and Cathay is a top class airline , HOW is it possible ? And the other crew was ok, this was one crew member a female and her name started from J , don't remember her full name. She was the laziest ever crew member I have ever seen and I am pretty sure she did not like her job. Cathay did not provide any tooth brush or mouth wash. No socks, slippers , eye patch...nothing. While flying to HKG from Toronto, I did not opt for special meal and the meal was just HORRIBLE. It was some beef and I couldn't even cut it with a knife. I think Korean Air is more or less the same as Cathay but in my opinion Korean is much better than Cathay. Cathay is only good for Business/First class. I seriously recommend EVA airlines and if not then Korean but if you are flying economy then stay away from Cathay."
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