Pros: "Price was right. On time."
Pros: "Efficient, professional crew"
Cons: "More space. Snacks, at least a drink! (that doesn't require more expenditure)"
Cons: "Boarding was chaotic. They started boarding from the back, which is fine, but never indicated that the forward seats could board and never checked to make sure people were boarding in the proper groups. Terrible process."
Cons: "Flight was canceled."
Pros: "Nothing - terrible airline"
Cons: "In flight entertainment, free water, less strict on carry on weight"
Pros: "Absolutely nothing"
Cons: "Just about everything this poor excuse of an airline needed to be better. Not only did they rob me at the check in desk of $210, there was also an extremely loud alarm coming from the exit door of the plane the crew couldn't fix. I was sitting right next to it for an hour and had to plug my ears to avoid hearing damage. This was the worst flight I've ever been on, and I've flown hundreds of times"
Pros: "Comfotable flight, Good landing."
Cons: "Though one of the stewardess' was professional she was a little impersonal. That statement is a little harsh as she was very young. I am sure as she gains experience she will become great at what she does. Maybe a big smile would help when she addresses passages."
Pros: "Nothing actually"
Cons: "Late departure, uncomfortable seats, rude staff"
Pros: "Efficient processes all round - check-in, boarding, disembarking, baggage collection, etc."
Cons: "Nothing"
Cons: "I should have been informed that I would not be allowed into the country without a return flight booked. Also it should have been more clear that I would have been charged nearly as much for my luggage as I paid for my flight. Not happy at all with buying through this app"
Cons: "It could have not been 2.5hrs delayed"
Pros: "Ease of boarding and disembarking."
Cons: "Seat pitch awful. No leg room for me. I'm 6ft 1inch talk so not that big. Ok for a short flight but no longer."
Pros: "boarding has been delayed however there is poor communication between the staff regarding estimated of delay..."
Pros: "The seat was extraordinarily uncomfortable."
Cons: "Seat spacing was the worst ever. Aisle very narrow."
Pros: "Sunshine Coast airport is so small getting through security is a five minute process."
Cons: "Their luggage policy is a joke. Boarding is a cluster. Cheap airline."
Cons: "$120 bag fee!! Plane was late. Ticket line took over an hour. Paying bag fee was a separate line took one-half hour. Gate was changed had to move 1/4 mile."
Pros: "Actually left a bit early. Warm, friendly in flight crew."
Cons: "Storms in the area so it was a bit bumpy. Not the fault of the crew, but Mother Nature"
Pros: "Once we were seated and lift off was timely the flight uneventful as one can only hope for. The food was not outstanding but the chicken salad was better than most airline food and was a nice portion to tide us over for a long day after landing."
Cons: "The staff was lacking in personality and consideration. While well groomed and that plastered on smile was there the actual attention was missing the mark. I went to use the toilet before the flight and stood for several minutes waiting as the occupied sign was engaged. I was passed by staff three times before informed that the toilet is unvaivable until in the air. Really! So why did you squeeze past me 3 times without telling me this detail?"
Pros: "Not much to like... well I guess they got me there safe... LOL"
Cons: "Uh... $25 a kilo over baggage weight ? Everyone on plain carrying bags that weigh 10 tons due to that.. which makes everyone's experience quite lacking... Staff not very friendly nor helpful both service and flight attendants."
Pros: "Nothing"
Cons: "Jetstar is the worst airline I’ve ever taken"
Cons: "I paid an extra 30 USD for preferred seating on a Sydney-Christchurch flight, and I sat in 1A . It did not provide the extra legroom as advertised because the door jutted out into my leg space. Add on to this that it was freezing in my seat, to the point where I had to borrow a blanket from my seat mate. I have one last flight on Jet Star, and I'm not sure I'll fly with them again."
Pros: "Friendly service"
Cons: "Seats with no room."
Pros: "I'm a regular flyer, and can't count how often I've been on planes. This was the best, smoothest and least stressful of any shirt hop I've ever taken, and while it can't rival a big plane for food or entertainment, the seats were cozy, I had legroom and it was simply very well done!!"
Cons: "Nothing!"
Pros: "Ít’s a terrible experience with Jetstar!"
Cons: "Agent at the counter gave us headache just because she request information that is not necessary. I had to run more than one hour from counter to counter and it near the boarding time and until when I asked another agent, she said that I don’t need that information for my flight. Thanks God! I think She has poor training"
Pros: "We survived"
Cons: "Baggage policy is terrible even after buying extra baggage. Stressful."
Cons: "We were on the tarmak an additional 30 minutes, then in the air for an additional hour due to the weather. It would have been really nice if they had offered us bottled water or something. I was very surprised that even to get water it was a $4 charge. I likely will not be flying Jetstar again. I appreciate a company not nickle and diming with customers."
Pros: "It's called "WiFi." Why don't you know about it?"
Cons: "More leg room up front. It's ridiculous that there's legroom."
Pros: "Departure on time, arrival ahead of schedule, baggage delivery very fast"
Cons: "No food or beverage included"
Cons: "You charged me an astronomical rate to check 2 bags! over $300!?! Really?!?! I will avoid your airline at all costs."
Cons: "Late 2 hrs going to noosa. Cancel flight coming home. Then replace flight delayed 2 hrs as well"
Cons: "On an international connection I had to collect my baggage, clear customs, and re-check for my onward trip."
Pros: "Reasonable price, quite helpful at check-in, got extra leg room for this 6ft. plus frame."
Cons: "Beware- no baggage allowed beyond minimal amount. Not suitable for a long distance visitor."
Pros: "Little"
Cons: "Flight attendant that yanked my boarding pass out of my hand. 2d flight attendant who twice "forgot" to tell me whether she had looked for or found my luggage lock which had gotten lost when 1st flight attendant yanked my boarding pass out of my hand."
Pros: "Just got socked with $465 checked baggage fee for 3 bags! Let the buyer beware. I will NEVER use Jetstar again & suggest you look elsewhere. Fyi there is no ZERO rating, so would have given that!"
Cons: "Nothing"
Cons: "Butchered by prices that were offered on Kayak and then taken to the airline sites where the prices are different. Jetstar rips you up with baggage prices at the gate. Nowhere does Kayak state that you have to pay upfront for Jetstar baggage......"
Cons: "United did not ship our bag so we had to make a claim before leaving Cutoms in Aukland. We got to the Jet Star ticket counter 3"
Pros: "Comfortable seating and professional crew"
Pros: "Polite caring treatment by all counter and plane staff Able to take on my usual carry-on that I take everywhere else Well managed ontime flight"
Pros: "Last time I'm using jet star with their constant delayed departure times. Almost missed my international connecting flight due to an almost 2 hour delay. Crew were awesome but seriously jetstar get it together"
Cons: "Jet star counter at Melbourne has the WORST customer service I've ever encountered. Literally 3 employees standing around chatting while I'm trying to find someone to help with my passport not reading. Then standing at another counter waiting to be helped while being completely ignored. I understand when you're busy (even though he didn't seem busy) but at least acknowledging my presence would've been lovely. Also- baggage fees for this airline should be criminal."
Pros: "my ear did no hurt"
Cons: "no food I little bit hungry"
Pros: "Crew polite and competent."
Cons: "Seating cramped and uncomfortable."
Pros: "I was charged $350 for checked in baggage which was ridiculous. Worst airline"
Pros: "Aafriendly staff, very friendly and informative pilots on the communication side."
Cons: "I thoght i had free check inluggage, but was told that ihave to pay $160 each for my daughter and I. So I paid $320 for the two luggages which would normally cost $40. I just think its not right to jcharge six times as much,"
Pros: "Crew were nice"
Cons: "Delayed more than 1hr"
Pros: "Efficient boarding."
Cons: "NO legroom in standard seats. I'm 6' tall and my knees touched the seat in front of me when seated all the way back in the seat. Closest spaced seating I've seen on an airline."
Pros: "Nothing because there was no flight because of a delay and no help getting us to our next destination."
Cons: "The staff were only concerned about getting home and no one stayed to help us with our connecting flights. We were completely left on our own. Terrible customer service."
Pros: "The flight was canceled, BUT they put us on a later flight and sent an email and text message to let us know, then gave us food vouchers to use in the airport while we were waiting. So they did just about everything they could to make the delay acceptable."
Cons: "The flight was canceled... It would have been nice if the food vouchers could be used for alcohol... :-) Baggage fees at the airport are ridiculous ($15 per kilo). Make sure to prepay for your checked luggage."