Had picked seats while booking tickets but airlines reshuffled the seats without informing and we were again left with the worst possible seats on the return journey. terrible experience.
Overall the airline tried to give excellent service. The wheelchair service was bad at SFO. My baggage was also delayed but I thank them for taking the trouble to find it and deliver it to my home.
Airline should consider adding a small meal at the last leg of the flight, right now there is 7 hours of no meal break.
The food wasn’t good at all. I skipped meals .
Loved the airline with the exception of their carry on limitations. They enforce a strict 7 kilo limit for carry on baggage which is ridiculous. We traveled from SFO to SIN with carry on with no difficulty yet when we checked in Delhi they forced us to check the carry on bags. The weight of our carry on bags were 11 and 12 kilos and while they exceeded the limitations set by Singapore Airlines they were well under weight limitations set by may other carriers. Interestingly my wife and I were each allowed two 22 KG bags to check in addition to the 7 kg carry on for a total weight of 102 KG's. Our total weight with the one bag we planned to check and our two carry ons was 46 kgs.
Crews were very caring and polite. Washroom was surprisingly clean. Overall experience was good , only food choices was very limited. Thanks
Food option Hindu veg to Hindu non veg request was unheard
A 16 hour flight from Singapore to Los Angeles had only 2 meals. It would be great to have 3 meals.
They ran out of food for breakfast They did not offer tea or coffee The staff appeared very inexperienced The cabin was very cold, even with a blanket
No seperate security check for business class passengers and average lounge, open air, so not properly air conditioned
Overall experience is good but if the food menu can change to authentic Malaysia food will be good. I.e. Nasi Lemak, Char Kueh Tiew and etc
Flights were delayed, Food was good but only 1 meal instead of 2.
OK seats comfortable, easy boarding/embarking, excellent connection to domestic Malaysia flight with baggage checked through without customs. Catering especially drinks borderline ok luckily less important aspect
Comfortable seats in economy, managed a few hours sleep in an o night flight but the food was terrible. Surprising as Malaysia airlines has been good in the past. Service was mediocre this time too.
Vast improvement needed in customer service. I couldn’t get the drink of my choice during both meals (i.e. sparking water and Diet Coke). I had used plastic cups falling onto me from the tray. No eye contact when they thank you on the way out signalling an insincere thank you.
The IFE is quite unconvenient if using our own device. Not all passenger brought their own earphone/headphone.
An overnight Doha to KL. Great sleep, good service and tasty food in business class
The best so far coz this time it was all male steward on the economy cluster. They were polite, efficient & genuinely courteous. They do not judge you when you ask for more food & peanuts.
No recognition for one World Emerald member. I got row 1 in business class and it was pathetic. No leg space, cramped space, less recline
The flight is awful, food isn’t very tasty or good, entertainment sucks
