Pros: "Turboprop, smaller plane, boarding stairs - always fun."
Pros: "Crew was nice."
Cons: "Ordered a vegan meal for flight companion pre-flight; we *both* received a vegan meal (it seems like people with incompatible diets cannot book their flights together). Flight seemed to have run out meals since a random third person in my row requested an extra meal and was told they were out. Flight etiquette of other passengers would have been nice; for example, it was also fairly unsafe for a father and child to keep walking up and down the aisles, let alone the bumping into people they kept doing."
Pros: "The employees of Air New Zealand always make our trips excellent."
Cons: "I always have trouble hearing the announcements in the waiting areas at the airports. Why can't they (airports) fix that."
Cons: "Please have the option to order Kosher meal!! The 1st air company that I use, that don’t offer this basic service!! Ridiculous!!"
Pros: "Good quick flight"
Pros: "Crew was awesome! Kind and funny!"
Cons: "The weather, but pilots did great despite it."
Pros: "Great crew. Wine and cheese was nice."
Cons: "Nothing. All good."
Pros: "The crew was great but the seats were not."
Cons: "Roomier seats and meals should be served a little bit closer in between"
Pros: "Ground staff were particularly helpful"
Pros: "Flying Air NZ is a pleasure. You guys generally do a very good job. Even though the flight left late I was impressed with the Pilot announcement to allow connecting passengers to leave the plane first, and all others remain seated."
Cons: "The flight left late, making it stressful to catch my connecting flight in Auckland."
Pros: "The sky couch is always very nice."
Cons: "We told the crew the water tasted funny, like dirt, they said it was fine, just had lemon in it. Pretty sure we know the difference between lemon and dirt taste."
Pros: "Comfortable seat."
Cons: "Ran out of meal options, flight was delayed so one option breakfast not appropriate at midday. The flight attendant blamed the person in front of me for taking the last other option. I had to clarify with her that meant there was only one option left. She seemed annoyed at me for asking."
Cons: "economy has NO room, couldnt bend down to get anything out of my bag below the seat unless my face was in the lap of the person next to me"
Pros: "Service and food choices. Seating and the mattress for bed."
Pros: "Wonderful cabin crew made us laugh and our flight flew by. Great entertainment options and the food service was delicious."
Pros: "The crew were pleasant and professional, and the aircraft was in excellent condition."
Cons: "Boarding through the rear door during the rain -- with an elderly couple ahead who had problems negotiating the stairs, leaving them and all behind them in the rain. The airline could have allowed everyone to board through the airbridge in light of the weather."
Pros: "Very friendly staff. Free wine and cheese or choices of cookies—extra servings too."
Cons: "Seats are just standard—headrest part doesn’t adjust"
Pros: "The actual flight wasn’t terrible"
Cons: "I missed my initial flight...I was short on time and rushed to get to the gate so I didn’t recheck my bag. Got there and told they moved me because my bag hadn’t been checked."
Pros: "The flight was pretty much a plain regional hopper. I got upgraded to first but honestly it didn't feel like a significantly different experience besides legroom"
Cons: "Flights was 2.5 hours late due to weather which was the biggest downer."
Pros: "Everything. A modern comfortable plane. It's embarrassing for airlines from America because they pale in comparison. I would gladly pay $100 more and fly in style IN COACH! Can't wait for the return flight."
Cons: "I am vegetarian so should request veg option meals"
Pros: "Clean modern plane, on-time, nice Regional lounge"
Pros: "Window seat liked it"
Cons: "About baggage didnt liked it... And no food too we didnt came across these to book it while booking tickets .. And passport recognization in sydney troubled a lot us for re checking and identification of our faces to passport ...it was irritating as if we r some wrong we did ..passport photo was without usage or somehow it was like dat not clear picture of us... Maybe due to moist it was like dat...no one was listening to us and made us to wait for long time ."
Pros: "Friendly team on board"
Pros: "Meal was excellent"
Cons: "Would have liked a blanket, it was a bit cold."
Pros: "Crew complete meals and drinks efficiently so passengers can settle quickly for night flight"
Pros: "The food was GREAT! The flight crew was social, nice and I felt apart of the family. The seats were comfy. I brought my own movies on my iPad but I used their free movies instead."
Cons: "Nothing negative"
Pros: "Skycouch a bit pricey, but worth it. Allowed sleep to be possible and comfortable on an overnight flight"
Cons: "Nothing to complain about"
Pros: "Everything was ok"
Pros: "Everything else was great"
Cons: "Larding is shambullick from LAX! Needs improving your system . No one to tell you early which line and existing signs for economy and Premium do not stand out .. staff need to be on the ground sooner letting people know and asking them which seats to prevent most people being in the wrong queue"
Pros: "Awesome customer service, I was impressed."
Pros: "Great food (most airlines do not serve any), great entertainment system, & cleanliness is superb."
Cons: "Cabin was too cold. I had to wear a jacket most of the flight."
Cons: "the person next too me was overflowing in their seat so much they took up a quarter of my spot.. it was not work making the flight uncomfortable by making a stink about it but I paid for a whole seat not 3/4 of one!"
Pros: "Air New Zealand check-in as well as counter personnel were professional and courteous."
Cons: "Booked through Kayak with what I thought was an equivalent Expedia ticket but was horrible surprised when I checked-in. Two other fellow travelers booked flight VA 7516 through Expedia for $218 (USD) one-way. I was able to open the same flight / departure time / price with Expedia but could not book. I then switched to Kayak and located this same flight (as I wanted to travel together with them), and it was for approximately same price. Upon check-in I was told it would cost $120 to check my luggage in (which I reluctantly paid). They indicated my ticket did not include this. I later discussed this with my two travelers and their check-in luggage plus a meal were included with their Expedia (Virgin Australia) ticket. Why was my Kayak (Virgin Australia) ticket so different from Expedia when our bookings were done about the same time? I no longer trust Kayak for future bookings."
Pros: "Things generally went well on this flight; you never know what you're going to get, and this was successful- all went well!"
Cons: "Wasn't all that bad!"
Pros: "Smooth operation once onboard"
Cons: "Boarding sequence mix-up"
Pros: "Flight was delayed due to A/C difficulties, But no big worry for me. I had no other flight to catch in Wellington."
Cons: "Captain's sense of humor."
Pros: "Cabin crew was excellent"
Cons: "No complaints"
Pros: "Not a problem, anywhere. For a long day, that is appreciated."
Pros: "The space sllocated is grossly inadequate security is overcrowed Dave not aware of poor image this gives thr city that of a rural enclave"
Cons: "Ovetcrowed no space"
Cons: "Only issue was demand of passenger behind me that I not recline my seat back. I complied and chose not to bring it to crew's attention but was unable to travel comfortably for last leg of our 20+ hour trip."
Pros: "Not very much"
Cons: "The crew in my area didnt like her job or passengers in general and it was obvious."
Pros: "They put me on a flight to Auckland and then a flight to Wellington"
Cons: "Well I didn't even get on this flight because the plane haven't even left wellington when it was supposed to have been boarding in Sydney had to get two different flights"
Pros: "Snack ordering system Good service (picked up passenger's eye glasses when person was sleeping)"
Pros: "Plenty of entertainment options--movies and TV shows."
Pros: "Comfortable flight. Drinks were excellent including tea!"
Cons: "Breakfast could be better. My son didn't get his choice on one flight and there was not much he would eat in choices. Make it more general so even teenagers/kids can enjoy. Crew could be nicer, especially in Premier Economy when we pay so much money!"
Pros: "It was a short flight"
Cons: "You had to pay for 3/4ths of the movies and shows. Kayak didn't specify whether I had a checked bag or not so when I got to the airport I had to fork over $120! I had no choice because I'm not going to leave my luggage behind. I was not pleased with this third party booking."
Cons: "Having to pay for baggage & food for such a long flight"
Pros: "We loved having extra leg room and the bathrooms in the front & back!"
Cons: "I wished I had a blanket on the flight. But other than that very comfortable"
Pros: "The crew was very friendly & everything seemed clean."
Cons: "Being able to gate check my stroller would have been really helpful. I’ve always been able to with other airlines & the website says you can so I was surprised that I couldn’t. Carrying two young kids & all the carry on luggage by myself through all the airports & international checkpoints without my stroller was *very* challenging. I would have planned differently had I known."
Pros: "Efficient boarding and grateful for the spare seat with the baby on our lap. Crew was nice enough."
Cons: "We waited for a $9 toastie for 25 minutes- and had to remind the crew to get it. Disappointed that they are so cheap the only free thing on a 10 hour flight was water- after paying for checked bags, one coffee, and one sandwich, the extras made them more expensive then other "non budget" airlines."
Pros: "Much better than any airline in the states."
Cons: "A few more trash pickups from the crew. I had a few times I was left holding trash."
Cons: "The flight is long"
Pros: "Base price for flight was insanely cheap, booked six months in advance."
Cons: "Drastically different bag weight requirements than my connecting flight meant I had to shuffle everything around to meet the carry-on limits, then pay $100+ as my check bag went up two levels. Even anticipating this, it still cost double what I was expecting; must have been the difference between advance payment and day-of rates, but the degree of difference in cost left me feeling swindled."
Cons: "My luggage didn't make it to Wellington, which was disappointing since they now want to charge to have it sent from Auckland."
Pros: "The staff were friendly"
Cons: "Some policies were not made clear before I arrived to check in. No skateboards as a carry-on. I’ve never had a problem before until Jetstar. Also they overcharged me by $50 to process my visa application before I was allowed to check in. The visa cost $20, Jetstar charged me $70 and would not allow me to apply for the visa on my own at the time of check-in."
Pros: "I liked the price of the ticket."
Cons: "The quality of the staff is so varied. There are a few of them, the stewards and stewardesses, who are top-quality, and then there are some that are absolutely horrible. Sexist, rude."
Pros: "Very helpful with my Visa problem"
Pros: "I liked the entertainment"
Pros: "nice plane"
Cons: "The pilot was an idiot and did not inform the airport of our arrival. We had to sit on the tarmac for 30 minutes in 35 degree heat waiting to get off the plane."
Pros: "Jetstar offers cheap flights and if you check in early enough, you can often get your preferred seat. Great option for small people (height wise!) who want to travel light."
Cons: "There’s always a risk involved when booking with jetstar. I’ve gotten lucky so far with no cancellations and some very kind flight attendants, but you really never know. There is no standard of service. You need to know that EVERYTHING costs extra so traveling light is of the utmost importance."
Pros: "Nice customer service at check-in to help with our bags."
Cons: "Was not well-informed about the excessive baggage fees at the time of purchase. You have to pay for everything on the flight - food, drinks, entertainment."
Pros: "I liked the entertainment that's it lol"
Cons: "Didn't like the delayed flight at all which had us literally running for our connecting flight which meant we didn't have time to eat after a 10 hour flight which had the most horrible food and menu I've ever seen so I literally starved for a whole day thanks to jetstars horrible menu and also did not get my luggage till 2 days later worst experience I've ever had not happy to pay $1200 and starve #worst experience ever!!!!"
Pros: "I honestly can't think of a single thing I liked about this flight, but if pressed, perhaps I enjoyed the staff in Honolulu during check in. The rest was horrible. Hated it all."
Cons: "Absolutely horrible. This airline is truly the Greyhound of the sky. There was an absurd amount of families on this flight with really young screaming, ill-behaved children and their indifferent parents. The flight attendants were equally indifferent and unhelpful. You get absolutely nothing for free - everything cost - food, blankets, pillows, etc. on this 10 hour flight. AND when water was requested, it was a small, mouthwash size cup with a note, that "we charge for water." $4. Wow. Probably one of the worst experiences in the air ever. I won't be back. The price was stellar, but after paying for seats, luggage and enduring the people on the flight, I'd prefer to pay more and get A LOT MORE from an airline like Virgin Australia. If you're cutting corners and trying to save money, save yourself and your sanity and spend a little more on quality airline."
Cons: "Felt totally scammed by their baggage policy. Did not realize you have to pay for baggage in advance (which was a bit tricky since I didn't know how much my bags would weigh at the time of purchase) and was forced to pay nearly $1000 d For bags at the gate. Absurd!"
Cons: "Spent almost 200 dollars for baggage and seating. They lost my luggage and it took 3 days to get it back, finally. On my flight back they messed up my seat. I booked an aisle seat and got something right in the middle. When I told them I payed for seating they told me that you can pay for it but they still don't guarantee that you get the seat. Why exactly do I spent money on seating then? I'll never fly jetstar again."
Pros: "The entertainment was free."
Cons: "Paying $50 to process my Visa at the counter."
Pros: "The check in team was very cordial. The pilot did a great job in landing the airplane in difficult weather conditions."
Pros: "Soo friendly and the discount flight, with a review f the luggage rules, I. Advance, led to a great experience."
Cons: "All good for a cheap flight"
Pros: "160 dollars per check on and on the flight nothing is free they waont even give you a drop of water unless you pay and we had a 10 hour flight with them no food or water unless you whip out that credit card"
Pros: "The fare we found to Sydney was a great deal. The Dreamliner was comfortable, and the cabin crew was friendly."
Cons: "The check-in staff at HNL was inefficient and did not have answers to our seemingly common questions."
Pros: "I got many emails from Jetstar before my flight but still somehow managed to miss the one which informed my that the meals had to be pre-order, very unfortunate. Staff could not help. But were friendly and professional in general. One of the more pleasant flights of our trip"
Pros: "Entertainment was free."
Cons: "There was no prepaid food choices. Prepaid food portions were smaller and more expensive than choices on board to buy. Prepaid hot dog was disgusting."
Pros: "Seat was springy and broken, purser was rude and crew were not friendly or happy to work. Charging for tea, coffee and giving free tap water from a Crystal Geyser bottle refilled was a joke. Way to nickel and dime and jeopardize our health with bacteria filled water that is not in a sealed bottle."
Cons: "Movies was limited and ok for $10. That was the only thing semi good about this 11 hour ordeal."
Pros: "Good cabin crew. Clean modern aircraft."
Cons: "When purchasing ticket through an outside website you are not advised that luggage is a $320 option when purchased at the airport. Use Jetstar website only."
Cons: "Communication of luggage restrictions was not communicated by Kayak and the customer care from Jet Star provided inaccurate communication regarding luggage restriction. We had to ship 2 of our luggage with another carrier. When we arrived at the airport, we saw others with large luggage that the customer care indicated was not allowed on the flight. Crew was not friendly - rude. A nine hour flight should provide food and drinks - complimentary. At the very least water should be provided. Boarding - they did not open the lounge area so everybody was sitting on the floor for a long period of time. Seating - crammed (narrow and we are small) Charge for entertainment - we were charged in advance for entertainment and then they provided free to all passengers - no mention of a refund for those that were incorrectly charged."
Pros: "hassle free check in; friendly counter help; on time; brought me to Australia safely."
Cons: "Seat space seemed smaller than usual; I am only 5'1" tall and it was kind of tight especially with my small carry-on beneath the seat in front of me"
Pros: "This was my first time flying with Jetstar long distance. The experience was much better than my low expectations. It may have been partly because the seat next to me was empty so cramped seats were not a problem. The plane was the modern Dreamliner and the entertainment system kept me entertained."
Cons: "The inbound flight was heavily delayed and we left some 5 hours after our flight was scheduled."
Pros: "Flight crew very attentive and capable."
Cons: "When purchasing business class no need to have a screaming child the entire flight.Business class is costly!!!!!. Children of a certain age must not be permitted to fly this class.The amount of room in business is a joke and pathetic."
Cons: "Nothing but the fair is included"
Pros: "Excellent entertainment system."
Cons: "Paying for seat and Niger luggage"
Cons: "They cancelled our flight 2x and customer service was awful. Ended up getting a refund and flying with Hawaiian. Never again will I fly with Jetstar"
Pros: "That they re-booked me to Quantas"
Cons: "That it arrived too late to make my connecting flight and it seemed Jetstart wasn't aware of the passengers that were re-booked or that we wouldn't make the next flight"
Pros: "The flight was smooth, not bumpy. That's it!"
Cons: "I will never fly this airline again!!! I have flown to Sydney from the U.S. at least 7 or 8 different times and have NEVER been treated so poorly! This was a 10 hour flight and the flight attendants wouldn't even give you water!!! You had to pay $4 a bottle!! That is utterly ridiculous! I just got off an amazing domestic flight with Delta on only a 5 hour flight and they gave us FREE unlimited soft drinks, juice, coffee, tea and WATER!!! They also gave nuts, pretzels and cookies and we're kind enough to give my 3 children extra. Also, to our wonderful surprise their inflight entertainment was free as well! I PAID for inflight entertainment on Jetstar & my TV barely worked! The food was horrendous and ridiculously expensive! When I asked if I could have a cup of water, the flight attendant on Jet star told me to go to the back of the plane and get it myself!!!!! Are you serious??? I went to get it myself and then got yelled at by another flight attendant who told me, " you're not allowed back here!" Get your stories straight Jetstar ugh attendants - or how about you give your passengers FREE water on their 10 hour flight!! Because I had to get the water myself, I then got trapped in the back of the plane because ALL the flight attendants were in the isles for 30 minutes taking the entire planes drink orders & everyone had to pay by credit card! When they weren't in the isles being cashiers, they are found sleeping in the back and knitting! Really? This what I paid for- to watch them sleep & knit??? And me or my family (3 children) couldn't even get water or decent food? Thanks for nothing Jetstar!!! Never again!"
Cons: "Not even free water or coffee, chips."
Pros: "The seats were comfortable, sufficiently soft and reclined nicely. We brought a lot of food on the flight, knowing they weren't providing any, and they didn't care that we had a lot of our own food."
Cons: "It was a long flight (10 hours) without being provided any food or beverage other than water. The prices for the food and beverages will very high. They could have offered at least a beverage other than water for free."
Pros: "Quick flight. Had no check luggage which made it very easy; just on and off plane from Wellington to Christchurch in 35 minutes. For a such a short flight it was ok, would not fly with them for a longer flight."
Cons: "Fees and charges for everything."
Pros: "In flight entertainment"
Cons: "Took off 45 mins late."
Pros: "This is an inexpensive airline where nothing is included in the price of your ticket. The cost is great."
Cons: "You pay for all the extras, luggage, seat assignments, drinks, and snacks. This was not easily identifiable on the website."
Pros: "Seats were new."
Cons: "Please feed us on a 10+ hour flight. I know its budget, but snacks would be very appreciated."
Cons: "You cancelled the flight and promised to rebook us on Qantas BUSINESS class as we were scheduled on you only to learn you didn't. Qanta said you booked us economy take it or leave it."
Pros: "Plane was nice enough. But amenities were not included."
Cons: "I was not allowed to recline my chair. The passenger behind me demanded a crew member to tell me to put my chair all the way up so I was not able to sleep. And after my already 30 hours of travel I was pretty irritated. There was no free entertainment, which I think is pretty cheap of Jetstar for a flight of that length. The flight was also delayed for two and a half hours and we were never actually given a reason. I also believe that the bag charges are pretty outrageous. The expectation of zero kilograms is extremely unreasonable."
Pros: "Howzit, My experience from Honolulu to Melbourne from check in , boarding , inflight experience, deplaning was good. The check in agent was nice. The boarding agent was nice and let us board earlier.The Inflight staff was pleasant.I had an issue with my son's entertainment. It was not working. The prongs from a previous flight was stuck inside the holes for the ear phones. The inflight staff offered a snack for my son up to $10 which was the equal to the amount I paid for entertainment. I had paid for everything in advance,check in baggage , seat assignments,food, comfort pack,and entertainment round trip. I wanted my boys and myself to be comfortable for the 11 hour flight. My overall experience was good. Aloha, Irene"
Cons: "Howzit, My experience from Melbourne to Honolulu was exhausting.I could not sleep.These are my reasons why: 1) Our flight was delayed from a 5pm to 9:55pm, then finally to a 11:55pm.departure. I had to check in after 2pm. because I had to return my rental car at 2pm. I went thru a 3rd party and I was unable to extend my rental car return to a later time. We were given refreshment vouchers at check in. 2) By the time we boarded we were extremely exhausted,thirsty,and hungry for we have been at the airport for 9 hours with only three $15 refreshment vouchers. 3) Then, after the meal service my son vomited because he said his child meal, a pasta dish, tasted bad like it was old or spoiled. He said it didn't taste fresh. The inflight staff was pleasant and helped me clean up with serviettes. Then, the inflight staff reseated the passengers in a row right in front of us to other seats ,because of the vomit odor was unpleasant, and so my son can lay down to sleep,because he was feeling very ill from the food. My overall experience from Melbourne to Honolulu was exhausting because I could not sleep. My son was ill most of the flight from food poisoning from spoiled food he had eaten. Aloha, Irene"
Pros: "nice comfy seating."
Cons: "Everything else. They tried to up charge me 350 for my carry on saying it was way over their weight limit. I didn't see anything on the site when booking that gave their limits."
Cons: "Seats a bit tight"
Cons: "Had to buy something for Christmas last minute and went to include it on my reservation and I couldn't add it so I wait to pay at the counter. Just for a little duffle bag to check in was $160 USD....I was running late because there was a que at the customer service desk of people lining up to pay $160 for any check in bag. These pigs were more worried about their $160 then getting us to our gate on time so they gave us gold lane stamps. I only had 30mins before boarding and they didn't give a rat that I was still on the line to pay $160, they needed their $160 more than me making it to my flight. I had to run to tsa and run to the gate...it was quite a way too to gate 30 at HNL. I was trenched and barely made it, my legs were sore when I was on my flight to Sydney from running. There was a couple that was behind me on the que line and I never saw them on the plane or when we got off in Sydney, I don't think they made it."
Pros: "Fantastic, the 787. Quietest plane I have ever been on. (Windows with controlled tint, confort section especially nice, even the cattle car is better than other planes. Food deal needs to be worked out. The entertainment system did not work so people had to either talk to one another or read--the horror!"
Cons: "The food system. Why not just offer the foods one has to buy ahead of time to all the passengers? Not a good system as is. The the FAs spend too much time trying to figure out who ordered what!! Ground crew was not good at getting ramp to plane. It took 15 minutes."