Cons: "Nothing, actually."
Pros: "9 hr flight, well taken care of by attendants and good timing... food, beverage and amenities."
Cons: "We were 1.5 hr delayed"
Pros: "Everything was great."
Pros: "Very accommodating. I am always pleased with Hawaiian. The hospitality and aloha spirit was fantastic."
Cons: "I lost my wallet (personal) lol. Everything hawaiian offered was superb"
Cons: "I don’t like the way they load the plane at all"
Pros: "This is, by far, the superior way to travel! I'm choosing Hawaiian for all my future flights, if I can afford it. You don't feel like a canned sardine."
Pros: "Great flight crew, very nice. Yummy food."
Pros: "I like biking through kayak. I just wished they could warm u.s but too book a1 way flight to NZ because your wasting money."
Cons: "I booked a 1 day trip not realizing I could only book a round trip tick to get in new Zealand. I almost missed my flight and had to book another 1 way trip.. wasting over $100 dollars. That ruined my flight exp."
Pros: "Check in was very friendly and efficient."
Pros: "The distance to Hilo."
Cons: "The boarding process."
Pros: "Need more TSA inspector and more conveyor to keep the line going to all gates."
Pros: "I liked that the flight ended."
Cons: "They undersold the flight and made us get iff the plane and wait for another. It was pretty obvious, but they claimed ‘maintenance issues’ as the reason. My guess is so that they wouldn’t have to give us anything for the inconvenience. Shady. I was looking to get a decent meal on my layover in Honolulu but instead I got a power walk workout in trying to catch my next flight. The food was pretty bad. No Baileys for my coffee? Bad Airline. Bad."
Pros: "Great service, not many people on the plane, so we got on an earlier flight."
Pros: "The entertainment was good"
Cons: "The food was terrible and my seat didn't recline which made for a very uncomfortable long trip"
Pros: "Smooth flight and on time."
Pros: "Friendly relaxed check-in attendant and steward."
Pros: "Friendly staff."
Cons: "Didn’t have coffee quick enough"
Pros: "Kind crew"
Cons: "No entertainment, no snacks"
Pros: "Helpful checkin agent at Hilo airport"
Pros: "Really appreciated the check in agent at Hilo airport"
Pros: "Entertainment, comfort kits, and drinks were thoughtful. Staff extremely friendly. Food was better than most domestic airlines. Seats were large enough for comfortability during a long flight. Seats against walls still recline."
Cons: "Can't pick seats online for international flights, so we're stuck with whatever is leftover. Planes not particularly clean; lots of crevices with years of debris."
Pros: "The staff was very friendly. All movies were free. The staff was always so courteous. There was also adequate overhead storage."
Cons: "Hot lunch could have been better. The chicken was over cooked."
Cons: "No vegetarian option for the second meal for my girlfriend. It was just sandwiches, how hard is it to have a meatless option? For the first meal she simply ate around the chicken as no mention was made of a veg option, and the flight crew was so brusque and in a hurry it wasn’t possible to flag them down and inquire."
Pros: "Modern aircraft, clean plane, courteous attendants, well trained pilot, extremely smooth landing."
Cons: "Food was so, so. Good food helps pass the time on such long flights."
Pros: "The flight crew was so friendly and helpful! They interacted with passengers and made everyone feel comfortable. They didn't make you feel dumb for asking questions like a lot of other airlines do. Will definitely fly with Hawaiin again!"
Cons: "Everything was great. No complaints"
Pros: "I like to being an honolulu for a while"
Cons: "We picked seats online next to each other and got separated during check in with different seats"
Pros: "Honolulu to San Fran left on time and arrived a little early. My hip had started to hurt so they gave me assistance and arranged for assistance to meet me at my final destination. I had roughly 1 1/2 hrs between my three flights and it all flowed like butter."
Cons: "No coffee when we woke up in San Fran, but once in the terminal I used one of the excellent concession stands. Perhaps a compromise could be serving the coffee that comes in 12oz cans. Ito- En? is the brand. Simple choice- comes with or without milk.Ice coffee is better than NO coffee."
Pros: "it got me there"
Cons: "paid entertainment, very little food"
Pros: "Free wine! Easy to reach USB charging port!"
Pros: "We took off early and landed early. Maybe 10 minutes early landing. Departed 7 minutes early. No entertainment to evaluate. Flight was too quick."
Cons: "Cramped space, but the flight was so short your legs didn't have the chance to cramp up."
Cons: "I didn't like going to Honolulu to get to Kahului from Hilo."
Pros: "Short flight, friendly staff, comfort OK"
Cons: "It is has been disappointing to fly from hawaii to mainland without entertainment (or having to pay for a screen to use). Cutting things like this to make a little more money decreases customer satisfaction."
Pros: "Ticket agent walked right up to help me to speed up check in process."
Cons: "The service in the plane was non exsustance and no food or entertainment. The Hilo airport has no lounge and no good food or shopping."
Pros: "on time very short flight"
Pros: "Blanket and pillow a nice touch"
Cons: "No dinner. And no free entertainment during the flight"
Pros: "The crew was friendly, and I appreciated the in-flight meal."
Pros: "The meal and the incredible service. Will definitely fly again."
Cons: "Nothing, keep up the good work!"
Pros: "Crew, space on plane, leg room."
Cons: "Didn't have soda."
Pros: "Lots of delays"
Pros: "The crew was wonderful..."
Pros: "Excellent service, comfortable seats, good food."
Cons: "Entertainment system is not good. $8 to watch a movie. Should be free as other international and trans Atlantic/pacific airlines offer."
Pros: "Same as the other flight"
Pros: "The cleanliness. No chaos."
Cons: "choice of movies was very limited"
Pros: "Hawaiian sets new low standards with rude employees, incompetence and dirty, uncomfortable planes. Truly a chicken bus in the sky."
Pros: "Friendly flight attendants."
Cons: "The interior of the plane is old and there is no legroom at all, to the point where if you drop something, good luck bending over far enough to pick it up. Also there are much better entertainment options on other airlines."
Pros: "Seat was roomier. Food was good."
Pros: "Crew was pretty friendly"
Cons: "Food is disgusting, they should really be embarrassed to serve it to humans. Also, the seats are uncomfortable, don't don't recline enough, and don't offer enough room for normal-sized adults to sit comfortably on a 15 hour flight."
Pros: "The crew did a great job."
Cons: "To actually be on it would’ve been awesome"
Pros: "Cabin crew was friendly."
Cons: "United 737-800 seats are cramped. The flight was severely delayed due to weather, and United did not do well in communicating that well. We had to wait 38 minutes after arriving in Toronto for baggage to start arriving in the baggage hall. United did not provide customs cards prior to arrival."
Pros: "Food was actually quite decent"
Cons: "In-seat entertainment systems malfunctioned for roughly half the flight, which was quite disappointing"
Cons: "The unplanned layover in HNL was very poorly handled."
Cons: "Not having had to be on a connecting flight in a totally different terminal 20 minutes after I land in Newark."
Pros: "Crew were great, especially considering we had a couple of mishaps travelling with a five year old and five month old. Despite being a mega long flight it was comfortable and we were well looked after."
Cons: "Seats are a little narrow on the exit rows and bulkhead as the armrests accommodate the TV and tables. This also means they can’t be moved. Not unique to Air NZ though."
Pros: "Premier access makes a big difference in service!"
Cons: "Worst customer service ever."
Cons: "I'm 6'1" . The seats are too small for long flights."
Cons: "Long flight but that is to be expected"
Pros: "I got super lucky and had three seats to myself, it's a long flight just over 12hrs and good sleep is precious. The entertainment options were excellent and I watched some great first run movies. Food was quite good with options, beverage service standard. Restrooms were readily accessible and "clean.""
Cons: "We left SFO an hour late waiting for a handful of late passengers - good for them though, eh? The rest of the passengers on plane were packed in like sardines. Seemed to me that too much space on plane dedicated to the premium 'cabins' for the uber rich, but they were interesting to look at."
Cons: "Check in clerk was mean nasty and said several times we could not fly because we didn’t have our tickets rather then helping us use the airport printer to print our tickets she said you can’t print you ticket until you show me your ticket. She should be fired it was united airlines won’t fly them again"
Pros: "See below"
Cons: "See below"
Pros: "See above"
Cons: "See above"
Pros: "It was excellent all way) thank you."
Pros: "Coordinated itinerary. ..well articulated"
Cons: "Not Applicable @ this time"
Pros: "The dinner pasta was surprisingly delicious."
Cons: "Breakfast consisted of breakfast roll with butter and strawberry jam; plus a strawberry yoghurt. Pretty dissapointing if you are allergic to strawberries."
Pros: "Ground crew"
Cons: "I just plain feel like United lied to me/ passengers. Entertainment overpriced. Wifi doesn't work. Maintenance delays. Long wait for baggage. United Airlines is one of the worst. Unhelpful at customer services."
Pros: "Good on-phone customer service to make flight accommodations since we missed our connecting flight out of Denver"
Cons: "Insufficient and/or incomplete communication from pilot as to the nature of the delay (unhooked cable), how it was being addressed (the ONLY person that could hook the cable was still at home; then when he did arrive, he was assigned to fix another airplane before ours), and what we, as passengers, could do to help ourselves (United staff was reviewing connections, but then no one ever came back to relay information about that). We missed our connecting flight (we finally departed 15 minutes before our connecting flight left Denver); I had to call customer service while still sitting on the plane, and we were placed on a connecting flight out of Denver that left 4 hours AFTER we should have landed at our final destination. What should have been 9 hours of total travel time (including driving to and from airport, security checks, customs, etc.) turned into 20 hours, resulting in a lost 1st day of our trip."
Pros: "Nothing about this flight did my husband enkoy, we have been apart 3 months, and he never made it in he had to turn around and go back to hawaii, he has a bad leg, and they layover in Newark was gonna be extensive"
Cons: "The entire flight to lax, when he had to get a flight back to Hilo"
Pros: "Great flight attendant made short safety demonstration very entertaining."
Cons: "Good? What food?"
Pros: "I was pleased that I was able to carry on my small suitcase. The flight was on time and in the same Concourse as the previous flight I needed. That allowed a tighter layover to work seamlessly."
Cons: "I want a nonstop flight from CLE to MAD"
Pros: "Comfort food and entertainment were standard."
Cons: "We had to park at the gate for an hour and a half to fix the engine. They popped the door so the air turned off. And they couldn't get us food."
Pros: "Friendly staff. Great customer service"
Pros: "It was a short flight and everything went fine after our initial delay."
Cons: "We were never notified of the gate change and had to stand by a monitor for updates"
Pros: "Crew worked hard and were terrific."
Pros: "We upgraded and paid the expensive seats was nicer"
Cons: "that you had to pay so much more for extra space still in economy class"
Pros: "The seats were way to small. Nearly every feature costs money. The crew was rude."
Cons: "Seat size us the top comaint."
Cons: "Nothing is provided: you have to pay for everything, food and movies, paying a return ticket at 1000$ between Indy and Hawaii, I was expecting much more!!"
Pros: "punctuality, crew service"
Cons: "everything was Ok, average intercontinental flight"
Cons: "My flight got canceled, I received no notice, my husband and I were rebooked on different flights arriving to IAD 4 hours apart making my 10 hour day a 22 hour one"
Pros: "Good service, helped me make my connection"
Cons: "I'm 5'0 tall and the seats are tiny even for me. Which is pretty bad."
Pros: "My husband and I were upgraded (without our asking) from Economy to Economy Plus....Yea more leg room for tall husband."
Cons: "With the automatic Upgrade from Economy to Economy Plus, we gained a little more leg room for taller husband, however our seat would not recline. We asked the Attendant and she said that row 15 was just ahead of the Escape seats and they don't recline. I felt like my head was being pushed forward the entire flight home... Most uncomfortable and we had the night flight... no sleep... too uncomfortable."
Pros: "The United terminals are amazing. The United planes are not."
Pros: "New (to me) lime sparkling soda And a cookie too! Seemed to be a little more seat and leg room."
Cons: "I only wish your branded credit card did not cost$95.00 after first year."
Pros: "On time"
Cons: "Snack is spicy"
Pros: "Comfort horrible in 2nd plane"
Pros: "Sitting in the economy bulkhead was well worth the price. We were served food early, had good legroom, and didn't have much foot traffic pass us."
Cons: "The seats, even for a bulkhead row, were very narrow. Sitting in the middle seat, I was shoulder-to-shoulder with both companions."
Cons: "I had a cast on so the cramped legged space from the seats being close together had me hating my entire flight. It was uncomfortable to be that way for 5+hours."
Cons: "Seating on this aircraft is poor at best!"
Pros: "It was night time. The passengers were tired sleepy. I loved it. I needed that."
Cons: "Well what I don't like has nothing to do with the company. Turbulence, that's like a bumpy road with no bottom. Jesus!!!"