Though service level by Singapore airlines are better,There are bad experiences with Scoot airlines. Luggages of both of us not sent along with passengers and there is zero communication from the crew and after arriving destination we have run post to pillar by wasting hours. Thomas John Valsa Thomas
. It was so unorganized! They kept all the passagers waiting while they do there meeting, they said they would open checked in by around 4pm but instead they took another 20mins to check people in, on top of the that they kept as changing lines like 5times! The check in in new york was very horrible! The people at the check in counter acted like they were immagration! Asking for our birthcertiface and old passport, it was the first time i ever encountered checkin who acted like immigration officers! They made it so painful! We were already waiting for almost 5hours! Horrible service! I would never fly Singapore airline again after this experience! Won’t recommend it to anybody!
The flight attendants are very professional and attentive. They care about the safety of every passengers all the time. I like the very organized way of getting passengers to board the plane by showing the label - economy class and business class clearly. The taste of the food can be improved. Perhaps more varieties and something more authentic.
Please update your meals plan for hindu nv. Also, I wish I had a foot rest for my feet. Great seat spacing/leg room. The choice of Indian movies was not that great!
Pros: "Amazing as always"
A to Z on this flight was just great!
Pros: "The service was outstanding! All of the flight attendants were amazing!"
Cons: "In flight food service by cabin crew was spotty, sometimes they gave you coffee with dinner , sometime not, they are very forgetful. Please improve on this issue."
Cons: "20 min late but acceptable for a 15 hr flight"
Pros: "Movies selection is great. Seating space is comfortable."
Cons: "Boarding process could’ve been smoother"
Cons: "Flat beds on second flight"
Pros: "SQ always the best service"
Cons: "Reservation online"
Pros: "Crew was very courteous, went above and beyond."
Pros: "Good boarding, good arrival gate"
Cons: "Old plane, entertainment system is very old and screen bad"
Pros: "Friendly crew and spacious."
Cons: "Food could be better"
Cons: "Aircrew took my carry on away while I was waiting to board saying it was too large; left me without the essential items I wanted during the 19.5 hours in the air and two plane changes. Other people were allowed to keep carry ons bigger than mine so I don't understand why they did this."
Pros: "Extra leg room, great service and good food."
Cons: "The entertainment system feels dated (no touch screen) manual rewinding of movies, selection of movies"
Pros: "Couldn't find a problem"
Cons: "Everything was fine."
Pros: "The food was good, good choices and at good intervals. Lavatories were well maintained. Entertainment was excellent."
Cons: "My first leg, the crew appeared rushed. Seating was tight. Would definitely upgrade next time."
Pros: "Satisfied and feel good on Singapore airlines, definitely will consider next trip"
Pros: "Basics are covered. TV screen is big but otherwise nothing special."
Cons: "It is so annoying they want you to pay an extra $20 to pre book any seat. If you need the extra $20 that much, charge me in the original fare! Don't nickel and dime me. At check in they couldn't even get my child seated beside me although a change was made last minute at the gate. Every other airline I've flown recently was better. Sri Lankan and Emirates FAR better service."
Cons: "Flight was late due to the eternal airtraffic mess at suvanabhumi whenever it rains"
Pros: "check in went smoothly. helper was friendly and helpful."
Pros: "all of SQ"
Pros: "What can I say about a flight of this length? Its always an epic journey to go from the US to Asia. However I will say that with Singapore Airlines things are a lot easier. Excellent crew who were always willing to help with my fondness for a beer. Food was as expected and up to the standard of Singapore Airlines. All round it was a long trip made a lot easier......5 stars."
Pros: "Menu cuisine is customized for country of travel and food was hogh quality. Staff was very courteous and responsive."
Cons: "Inflight entertainment wasn't as extensive as in previous years."
Cons: "I took the 777 on my flight to Perth and the seats are so so different from the ones on A330. Don't bother with Business class if you are flying the A330. It's not worth the money."
Pros: "Comfortable, full service through the night.."
Cons: "The flights were always late causing us to miss a connection. Also when purchasing the ticket I was not informed of two extra stops that only showed up when I checked in."
Pros: "I'm starting to sound like a fan boy but Singapore airlines masks this look easy. Comfortable seat great entertainment, edible food and wonderful in for service team. What's not to like"
Cons: "Had to drive to Huston. Can we get rid of BA and American and just have Singapore handle the flights at DFW?"
Pros: "Friendly, smiling staff, ever happy to help, nice food"
Cons: "Seats on the A380 upper deck economy are too uncomfortable, couldn't relax at all during the 5h red-eye to Singapore"
Pros: "Overall experience"
Cons: "Could have had a better selection of movies"
Pros: "Wonderful and warm crew made me feel at home. Loads of entertainment but best of all, comfortable seat/bed allowed for a goodnight's sleep!"
Pros: "Staff managed to change seating due to height. Very accommodating."
Cons: "Entertainment console dated. Sound very crackly. Video images not sharp."
Pros: "The food was ok. It didn't set my heart on fire, but I did finish it."
Cons: "The plug to the ear buds was loose to the entertainment unit, and so most of the time I couldn't hear anything! When I could the sound was dreadful."
Pros: "My partner had a bad leg and the staff were very attentive and helpful in making her as comfortable as possible with extra pillows and getting ice for her ice pack."
Cons: "The seats were uncomfortable and I couldn't sleep without getting a really stiff neck. The vegetarian oriental meal was bee hoon with vegetables but the amount of vegetables were a lot more than the bee hoon thus making the meal less than filling and satisfying."
Pros: "The air stewardesses took their time to get back to me about a question I posed to them. It took 2 stewardesses and 3 efforts."
Pros: "Best coach experience I have had. Good airplane food. Gracious service. Tail wind made us early which was a good thing because LAX is such a mess and it would have been difficult to make our connection with the long bus ride and 2.5 mile walk to the Alaska terminal."
Pros: "First class airline. Great flight, great service, and even the food is better than "not bad". Seriously, Singapore Air offers flights between the U.S. and Asia at very competitive rates, but never seems to skimp on customer care. A well-done experience from start to finish..."
Pros: "New plane"
Cons: "Food served 40 min after special meals"
Pros: "The hot towels, the legroom in economy, exceptional service. The helpful crew who don't hesitate to help with luggage. The choice of entertainment. The convenience of a direct SFO to SIN flight with a fast connection to Indian cities."
Pros: "Before booking my flight on Singapore airlines, I took the time to read through some reviews and to be honest, the reviews left by previous passengers did not do the airlines any justice. I rarely, if at all, leave any reviews myself but my flights (from SFO - Singapore and vice versa) were AMAZING! I was sitting in economy and the level of attentiveness that we received, I could only imagine how great first class could be. if i could fly Singapore on all my trips overseas I would."
Pros: "Crew was outstanding"
Cons: "No sound on my entertainment system"
Pros: "Exceptional service!"
Cons: "There should always be a vegetarian option on the set menu. I didn't realise I would need to pre order my meal for this."
Pros: "Professional, courteous, high-quality all around from food, to service, to entertainment options. Singapore Airlines is first class all the way."
This wasn't even a Cathay flight, it was Lufthansa and I didn't earn any asia miles
Pros: "Great crew"
Pros: "I loved the entire experience. This flight was my second trip with Cathay Pacific and I couldn’t be more satisfied. Seats were clean and comfortable. They had decent leg room and great range of motion. The entertainment center was simple but sleek. I loved the extensive movie library. Service was great."
Cons: "Boarding was delayed but the crew did keep us updated and was systematic in boarding"
Pros: "Crew amazing."
Cons: "Food variety should be increased."
Pros: "Comfortable seats in Premium Economy."
Cons: "Seat didn’t recline but moved to a vacant one to sleep. USB charging points didn’t charge my iPad."
Cons: "Don't delay"
Pros: "The luggage space was good."
Pros: "I like the food, the service, and the smooth flight (as always with Cathay). My Go-To Airline! Very practical too, without compromising quality."
Cons: "Coach Seats... Seems to be getting smaller over time."
Pros: "was upgraded to a very comfortable flat bed seat been a very long while a cx flight was on time"
Cons: "food quality and entertainment system choices are poor - flight attendants constantly on the pa for meaningless messages that given in languages"
Pros: "Seats were ok on par with other airlines. Food served was good."
Cons: "More leg space."
Pros: "One lady from the crew was amazing and very helpful"
Cons: "They destroyed our suitcase. At the beginning of our vacation it's very unpleasant and uncomfortable situation."
Pros: "Yup all gud"
Cons: "All gud"
Cons: "Was not able to change my flight"
Pros: "Second time in less than two years and satisfied on both trips. Good work Cathay Pacific."
Pros: "Was good but the food was bad"
Pros: "This flight is very comfortable and on time."
Cons: "Nothing I didn't like"
Pros: "A perfect landing/touchdown into Auckland. Great pilot"
Cons: "Passenger immediately behind said that they couldn't watch their movie properly when I wanted to recline my seat for sleeping position. Had to wait!!"
Pros: "Upgraded seats"
Cons: "Same Some staff still needs training, sinplying saying no, is not acceptable, finding a solution and working towards a resuloution is more acceptable. Better verbiage used, checking on food count making sure EVERYONE gets what’s printed on the menu. Asking everyone equally on the same roll is the rule of thumb."
Cons: "The stopover in Hong Kong was longer than I would have liked."
Cons: "Original itinerary was not followed. Flight from manila to hongkong was late. We arrived hongkong and was informed that our flight has been rebooked even though we can see that the plane was still there and staffs are still at the gate. We were transferred to a layover flight from HongKong to Aussie then Aussie to Auckland instead of going straight. Seats was set far apart with no competitions at all. Sorry is not enough for this big hassle."
Pros: "Better crew today vs.my jfk to hkg flight"
Cons: "Flight delay"
Cons: "Delayed departure"
Pros: "All went to schedule and flight attendants very good"
Cons: "After my flight from Nanjing was delayed the next two flights to Sydney been overbooked and I was put on a flight to Melbourne to then go from there to Sydney. No Lounge access possible and no food vaucher offered. I had to ask to even get a small food vaucher. Bad!"
Pros: "My checked luggage bag was damaged. I noticed the damage only after I I reached home. However, when I reported Cathay Pacific baggage staff were very helpful and professional. I know several airlines who hide behind bureaucratic procedures to stonewall customers. CP is not one of them. Excellent service, before, after and during the flight."
Pros: "No drinks served before the meal. No water brought round during the night. Cabin staff efficient if a bit brisk. Food not quite OK - no imagination. Films really good."
Cons: "The system was unsatisfied by me, they made my name wrong on The ticket and say that was a flaut to me and I have to bear the extra cost to onboard. I never use it and recommend everybody not to use it anymore."
Pros: "The crew were very polite, efficient and attentive."
Cons: "On the first leg of our journey the seats were very difficult to adjust. We required the help of the attendants."
Pros: "The crew is excellent. Travelling with baby and they take care of us attentively"
Cons: "Delayed 30min in the end."
Pros: "Very efficient with the timing of take off and landing. The crew members were lovely and polite."
Cons: "The time was a bit awkward esp the overnight flight back from Colombo to Hong Kong left us shattered all day long as the seats are too small and congested which makes it difficult for us to sleep or even sit comfortably. Wish they arranged the flight to earlier times."
Cons: "Would have liked to have been offered a beverage more often"
Pros: "Flight personnel go out of there way to smile and make you feel wanted on this flight and the previous flight enroute to Singapore from Hong Kong. Food was OK, too."
Pros: "The economy seat was comfortable with adequate leg room. The flight stsff was attentive. The flight itself left early and arrived early."
Cons: "The boarding process was slightly chaotic. I attribute that to anlanguage battier as most of thr passengers were Adain and probanly did not understand the instructions. It worked out though."
Pros: "The service, the plane, friendly staff all throughout"
Cons: "The particular flight we took lands in LAX at 1420 hrs,, height of arrivals. Immigration took us an 2 hours to clear. Perhaps CX can adjust their arrival time by an hour or so to avoid the peak arrival time of many flights."
Pros: "- Crew friendly and helpful"
Cons: "- very uncomfortable flight - seated with someone who whined and complained the whole way - could not sleep as the person behind me snored loudly the whole night - Was sitting in the isle seat and kept getting hit in the arm every time the trolley went by"
Cons: "Delayed flight caused a lot of problems and charges for us"
Cons: "Plane was very warm"
Pros: "Confort and service"
Pros: "No issues with airline just other passengers. Plane was older model but very clean. Noticed flight attendants cleaning washrooms frequently. Meals were timely and quite tasty. Even though did not partake, liked how there were snacks available."
Cons: "Boarding process was disorganized (no zones or group boarding, just everyone getting in line at once), but still departed on time."
Pros: "What a difference after getting off BA! Staff wonderful, always happy to help and always a smile. PE seats on new A350 are great, although too much cheap, hard plastic on seat back. Very comfortable with great pitch. Food exceptional and beautifully presented. Dim sum for breakfast was sensational. Pier Business class lounge breathtaking, with several large rooms with different food options, served to you - the fresh made noodles a must - and a staffed, well stocked bar. Absolutely gorgeous space."
Cons: "Surprised (and first time on Cathay I've seen this) toilet was revolting towards end of flight. Movie selection disappointing, as not many new releases and not all that many others."
Cons: "Child in seat behind hitting screen in back of headrest (play a game on it) while I was trying to sleep in the middle of the night"
Pros: "We were booked on "S" class fares, which meant no seat selection until 48 hours before departure. However, we were able to get aisle seats with no problem. The crew was wonderful, service was great, and entertainment exceeded expectations."
Cons: "Boarding--but I never like the boarding process."
Pros: "The hard product of seats and plane was really nice. Flying the new A359, very comfortable. Lower cabin pressure felt really nice on the skin. Lie flat beds were a treat, and a massive entertainment system."
Cons: "The food was average. Had some chicken on pasta on the way over, chicken was dry and without sauce. My wife fainted on the flight and the flight attendant wasn't the most reassuring. Also her foot rest broke and they blamed her weight which was mean."
Pros: "Food, games attendants were helpful"
Cons: "Those economy seats can only fit a child comfortably."
Pros: "Cathay Pacific is a great airline - good and plentiful food and drink and the staff is ever so friently"
Pros: "Plenty of leg room, comfortable seats, and great service on the plane!"
Pros: "Crew was pleasant."
Cons: "First and international flight - the seats are cramped, the meals are extremely 'blan' and the entertainment selection was not very good."
Cons: "Impossible to contact by chat or phone.... prefer Singapore airlines..."
Pros: "I love china and china east air, its my favorite!"
Cons: "Everything was good, better boarding lines, people get worked up when lining up"
Pros: "Great Food, good customer service, quick boarding/deplaning, and the return trip from MNL to TPE was almost top notch."
Cons: "My entertainment screen was not working nor could the crew get it to work."
Pros: "Food was good. Seating is very tight. Bathrooms were clean and well-stocked."
Cons: "I smelled the breakfast food, but it was “optional” or something? We had to ask for it special; I must have missed the announcement. Don’t know why they didn’t just serve it with over an hour before we reached destination."
Cons: "At least nicer flight attendant and better service"
Pros: "Food was the worse"
Cons: "Improve food that will be suitable for human beings"
Cons: "The food could have been more tasty and warm."
Cons: "Sorry, I’m always picky about the thinness of the seat cushions, the meals, and the IFE. But I still rate China Airlines as the best affordable Chinese Airlines I’ve flown. And it’s super convenient that China Airlines flies out of Ontario CA now. ONT vs LAX. It’s a no brainer. ONT every time."
Cons: "The airline ran out of meal choices before reaching row 5 of the economy class. Seat armrest were locked in place and did not pivot up to allow using the adjacent empty seat. The boarding was tedious and slow. Airline officials did not board according to zone numbers printed on the boarding pass."
Pros: "Friendly staffs & price"
Cons: "Not much legroom for economy"
Pros: "Quick easy boarding"
Cons: "Food needed salt, wasn’t very tasty"
Pros: "The movies and food"
Cons: "I was seated at the exit seats next to the wall. I feel the seat was more small there. My body hurt so much."
Pros: "Cabin crew was very sweet, very courteous, and attentive. A marked improvement from years gone by."
Cons: "Delayed flight."
Cons: "No seat number on the ticket. Wrong gate number. Food has hairs in it. I have back pain problem...was asking for the outside seating so I can stand up one in a while but got Negative answer for both ways....don’t think to book with you guys and China Airlines again.....very painful experience."
Cons: "Going to Taiwain food is good but going back to LA it sucks"
Pros: "Food and transfer is great."
Cons: "Flight delays."
Pros: "Crew was friendly and attentive. Wide range of entertainment to choose from."
Cons: "Boarding was done half the plane each, so I stood in line waiting to board for a long time. I also had the middle seat, which was uncomfortable for sleeping. I would upgrade for a window seat next time. There were only meat options for the food, and no main courses for vegetarians."
Pros: "I like the boarding because they went by zone. I also like the food and drink that was provided."
Cons: "I didn't like the restroom it was too small to go number 2 in."
Pros: "I had a seat in Premium Economy and the seats were very comfortable. The chair had the option to extend into a foot rest and had wider arm space than standard economy seats do. Flight wasn't overly crowded, which made it very comfortable."
Pros: "Great service with drinks and water. The seats were super comfortable!! The plane ride was smooth. The hostess/hosts were excellent and had really nice manners."
Cons: "I like everything"
Pros: "The staff was very efficient. They even helped wrap my broken bag. Thank you for that extra mile!"
Cons: "I was pleased with everything."
Pros: "what else can I ask for , fast boarding good service"
Pros: "The food, service, and seats were all great in economy. I typically fly UA and China Airline's entertainment system and seat comfort are definitely on par on this 777 when compared to UA's 787."
Cons: "I didn't like that we didn't have a free row since our flight was packed - but that's not really much of a negative."
Cons: "You booked my flight with wrong middle name. Had to. It new flight. Please call me or I will be calling. I was told by china air in Denpasar that it was refundable"
Cons: "Aircraft uses a 3 x 4 x 3 configuration on a 777, which makes things pretty tight. Typically this is 3 x 3 x 3 ."
Pros: "Great service. Terrific crew."
Pros: "The food was good the crew were very nice and polite"
Cons: "The seating was a bit cramped. Because I have long legs there wasn't a lot of room between rows. I have been on other flights with China Airlines where the seating was comfortable and roomy but this flight wasn't. The entertainment screen was not very user friendly. The screen was small and not very clear to watch."
Pros: "Food, chair, and crew."
Cons: "Rushing to CIA transfer desk for seat assignment. Boarding desorganixed led to my boarding the last pessanger on plane. The entertainment outlet on my seat was loose and almost lost inside the chair arm."
Pros: "The service was awesome from booking through to boarding the journey and disembarking.Would recommend to family and friends."
Pros: "Full range of movies. Lights down much of the flight for sleeping."
Cons: "They don't offer the long flight supply bad with eye mask, ear plugs, tooth brush etc. They don't come around often enough with water or drinks."
Pros: "Entertainment system"
Cons: "Twelve hours in a 17" wide seat. Only four toilets for all of coach, over 300 people. We picked China Air based on price but never again!"
Pros: "Friendly staffs, decent leg room, boarding process was smooth"
Cons: "A little limited on movie selections & food was ok"
Pros: "I really liked the good selection of movies and my individual screen."
Pros: "Exactly what you would want a flight to be!"
Pros: "They were very helpful with the connecting flight and ensured we made our way thru the airport quickly."
Cons: "All was fine but why can't my earphone jacks fit into the airplane jacks? As it is I need to hold it in place"
Pros: "That we were provided with seat belts."
Cons: "The level of uncomfortableness rivaled that of Spiritair. From friction burns on the knees from the seat directly in front of you, to virtually hosting your front neighbor's head in your lap when they recline. And I'm all of 5'8"! Even though easily +90% of the passengers were Americans, Australians, New Zealanders and Europeans, and that the flight was between 2 English speaking countries, we were addressed in Mandarin Chinese. Reminds me a bit of Air Canada with their often French bias."
Pros: "Would recommend it!"
Pros: "Flight was late, service was poor and flight attendants were not friendly ( spoke to me in Chinese and not English), didn't receive any privileges as a Silver Medallion Skymilet on all flights and SkyMiles were not given."
Cons: "Worst Skymiler Partner . Poor customer service and inflight service."
Cons: "I booked a ticket 2 months ago and yet didn't get requested aisle seat for this 12 hours flight"
Pros: "Plane was clean and staff responds well to your needs."
Cons: "I did not recieve an itenerary or reciept of purpose. This is very frustrating because it meant that I had to search for flight times and GUESS when my flight would leave. I'm very dissatisfied."
Pros: "direct fight"
Cons: "rude passenger who refused to put down his arm rest in between us. the food was really bad. our seats got switch after airport check in."
Cons: "I chose the western style dish - needs improvement."
Cons: "My baggage was damaged on an earlier flight and China Airlines is simply not available to fix the matter. Ground staff are not their employees and they do nothing about it except pass you on to talk to people at the next destination...who are also not able to do anything."
Pros: "New plane. Clean. Service was great."
Pros: "Food & water were passed out on time"
Cons: "Too full, seats were so near each other"
Pros: "Boarding process very efficient Slightly more leg room"
Cons: "Seat slightly narrower, slightly more uncomfortable Nice soft blankets Cabin too warm"
Pros: "Food and movies."
Cons: "Seat not comfy enough for long distance flight."
Pros: "Friendly and helpful crew."
Cons: "The flight from SGN to Taipei left and arrived late."