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Good to know
Low season | August |
|---|---|
High season | December |
Cheapest flight | $240 |
Average price (return flight) | $517 |
Good deal (return flight) | $253 |
Good deal one-way | $284 |
Best time to beat the crowds (6% less expensive on average)
Most popular time to fly (11% more expensive on average)
Flight from Coolangatta to Auckland
(avg. price over the last 2 weeks)
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FAQs for booking flights from Gold Coast to New Zealand
Top 5 airlines serving from Gold Coast to New Zealand
Scores according to KAYAK customer reviews8.4
Air New ZealandOverall score based on 2835 reviews
8.6Boarding
8.3Comfort
8.9Crew
8.5Entertainment
8.1Food
Airline reviews
Just a hiccup being added to the NZ Traveller Declaration a bit late.
Just a hiccup being added to the NZ Traveller Declaration a bit late.
Pros: "All great, except limited entertainment and wifi was n.a."
Cons: "Wifi, I was on replacement aircraft and no wifi for the whole flight"
Cons: "Terrible service and all around outcome. Would not fly Air New Zealand again"
Pros: "Nothing."
Cons: "Not being scammed on bag charges."
Pros: "Easy flight."
Pros: "All good"
Cons: "It was very cold so the cabin could have been warmer"
Pros: "Seat hard on older aircraft, needs new cushioning on seat"
Pros: "crew was nice, seating was fine."
Cons: "food was not great"
Cons: "Seats, food, entertainment"
Pros: "Checking in, bag drop, and boarding were all super fast and easy. Flight was on time."
Cons: "Nothing!"
Pros: "Comfortable seat."
Cons: "Ran out of meal options, flight was delayed so one option breakfast not appropriate at midday. The flight attendant blamed the person in front of me for taking the last other option. I had to clarify with her that meant there was only one option left. She seemed annoyed at me for asking."
Pros: "Very friendly and helpful staff"
Pros: "Very efficient trip."
Cons: "One flight attendant was subdued and not too bubbly."
Pros: "The entire experience is well thought out"
Pros: "We made it to Christchurch safely and on time."
Cons: "We were charged $120 per checked bag. We couldn’t check in online, so we couldn’t pre-pay at the lower rate. Felt a lot like fraud, honestly."
Cons: "Was not informed a return flight listing required Was not informed $260 baggage fees"
Pros: "A bit late leaving Auckland but we were kept well informed of the changes"
Cons: "Upon arrival we were informed that each checked bag was $60. This was news to us. The NZ flight employee informed us that Air NZ informed us quite well of this info, this the booking agent was at fault."
Pros: "Left on time and arrived on time"
Cons: "ATR seats uncomfortable No food"
Cons: "I was connecting on an International flight on same airline, New Zealand Air, and did not see where I was required to pay for our one checked bags for my wife and I. When I checked in on line I was not notified that I should buy the checked backs online so assumed one bag each was free. Instead we were charged $nz120. This is not acceptable and I would like a refund. Please help on this request. Thank you."
Pros: "The flight was pretty much a plain regional hopper. I got upgraded to first but honestly it didn't feel like a significantly different experience besides legroom"
Cons: "Flights was 2.5 hours late due to weather which was the biggest downer."
Pros: "I got there on time"
Cons: "Staff not incredibly nice but OK. The thing that bothered me most is that if you book through KAYAK that sends you to Virgin Australia, you can’t book bag, nor buy a meal if you want. I didn’t want to meal but I did want a bag and it’s a big difference. If you do it online it’s 39 Australian dollars, but if you do it at the airport it’s AU$160. That’s just outrageous and the staff was not helpful at all"
Pros: "Good flight. Good crew. An overall good experience"
Pros: "Was a huge help when my connecting flights didn’t link up due to flight delay, I was so stressed but every single person with air nz helped to make it as easy as possible and were so friendly!"
Cons: "Nothing at all!"
Pros: "Booked these flights though Kayak. Landing from LAX at 0730 at Auckland international terminal and then departing at 0900 from the domestic terminal. This is not enough time, doesn’t allow for customs and immigration. It was a really stressful experience running between terminals with my luggage, as there was less than a 1 hour window after getting through customs and immigration, so the bag drop at international wouldn’t accept them. Got to departure gate 12 minutes before plane departure. You need more time to have a good experience !"
Cons: "Not enough time booked by kayak between an international arrival and domestic departure"
Pros: "good entertainment"
Cons: "we purchased a sky couch for an extra $700 and was not put in a skycouch row. I have contacted Air New Zealand and have yet to hear back from them."
Pros: "Nothing really. Smooth boarding.on time departure"
Cons: "Passengers with more than one bag as hand luggage"
Pros: "$220 to take an extra bag. This is stupid. Why no disclosure about bag fees"
Pros: "Great customer service, from boarding to disembarking. Great care for comfort and needs."
Cons: "Selection of video options on the app entertainment systems."
Cons: "They charged $120 per checked bag- none are included in airfare. Also, no free food."
Pros: "The staff lady told me to there’s no food available then I told I need to buy it last time my flight was Jetstar was good even everyone can buy food on board but leta I called Chinese lady understood how I was hungry she brought me bread with batter and coffee that’s was good and best service I always thank to her service"
Pros: "My husbands booking was not processed correctly from the site we booked through, and we didn't notice the mistake until we were checking in. We were at the airport at least 2 1/2 hours before boarding time. The mistake could have been rectified, we were told it would need an email from Virgin to confirm and change the booking. We photographed and sent through passport details. We phoned the booing site, we phoned Virgin, we were put on hold for 25 mins while the booking site phoned Virgin - but Virgin refused to help us out! My husband was not able to board the flight - no refund, no help - and the sad part was, it wasn't for a holiday - it was to visit and help his 87yr old father-in-law who had fallen and cracked his spine. No sympathy from Virgin, VERY DISAPPOINTED!"
Cons: "I was not able to board flight because air new Zealand Staff would not assist."
Pros: "The boarding and on-board service were excellent. Enough free-of-charge entertainment to keep me occupied during the 3-hour flight between SYD and CHC. Plenty of room for carry-on luggage."
Cons: "Felt like I was flying a US carrier - very little room between the rows. I was surprised by this, as I thought that non-US carriers generally don’t pack their planes. I was surprised, but not inconvenienced by this, since it was a morning flight and only 3 hours gate-to-gate."
Cons: "Paid for business class so I could Relax and sleep on the 10+ hour flight. Unfortunately, I was in seat 1G which was adjacent to the galley and storage compartments for the flight crew. Literally, every 15 minutes, someone in the flight crew was bumping my seat/bed - and waking me up. Never once got an apology. So pissed off I paid extra for business class when I would've gotten more sleep in a middle seat in coach."
Pros: "Queenstown/Christchurch: quick and easy. Air New Zealand does a good job."
Cons: "All g."
Pros: "smooth flight, good treats, great legroom and fun crew!"
Cons: "nothing"
Pros: "Everything"
Cons: "Nothing"
Pros: "Comfortable, easy flight."
Cons: "Ground crew not as friendly and helpful as is ANZ standard. Bag check-in is not more efficient. It's a pain for passengers."
Cons: "Delayed by 45 minutes"
Pros: "Really quite comfortable seat and space wise Good to see entertainment still in the back seat"
Pros: "Good lleg room in the aircraft. Friendly service."
Pros: "The inflight seatback entertainment."
Cons: "Tiny seats and no snacks or drinks in flight."
Pros: "Wonderful service from the ground crew. They went beyond the call of duty. Excellent experience. Thanks to everyone"
Pros: "No complaints at all"
Pros: "The plane was not full and luckily i was put into an Economy Couch row, so i got to lay down and get a great sleep. All the staff were friendly and helpful. The food was lovely."
Cons: "Nothing, as usual excellent service from Air New Zealand."
Pros: "Fantastic crew!"
Pros: "Cool dimmers for window shade; flight attendant notice we did not have headphones and gave us some first class looking ones that really cancels out the noise. Although we had it in the pocket we did not choose to use at that time but she took it upon herself. Staff always friendly."
Pros: "Clean. Enjoyed the entertainment."
Cons: "We took off at 7:30 and were given wsaer. Did not receive food for two hours which would have been fine if we could have had a coffee, tea, cocktail or a wine. We're not offered a drink until after food was served."
Cons: "Can't check in online with a VA per locator. You need an ANZ ONE. You have to call VA and forcefully ask for it. VA totally unhelpful. And when you get the ANZ number, they charge you to book a seat. Any seat."
Cons: "I try to find kayak number to tell you that I couldn’t fly because I didn’t have COVID-19 test But I couldn’t find the The phone number that’s why I’m still in Amsterdam"
Pros: "The seating, food, safety measures"
Cons: "You are best nothing to improve"
Pros: "Plane was large and comfortable."
Cons: "Boarding was chaotic and confusing."
Pros: "Great food & great entertainment. Love the free WiFi"
Cons: "Emirates could do better!"
Pros: "I really appreciated the upgrade"
Pros: "Excelent food, great cabin crew, pleasant flight!"
Pros: "Everything was nice.."
Cons: "None..."
Pros: "Fast and easy"
Cons: "We didn't get to fly from SYDNEY to CHRISTCHURCH when we were supposed to!"
Pros: "the seats, the window"
Cons: "fliglth to short"
Pros: "We flew business class from Dubai to D.C., and the VERY long trip was made so much more endurable with all the amenities offered. For example: - fully reclining seats with mattresses that enable sleep - attentive, thoughtful service - a lounge in which to get a drink or snacks, relax, talk with people - good food and drink - a personal bar at your seat with water and soft drinks We've also flown Emirates in tourist class, and it, too, is far superior to most other airlines. There's more seat room, more leg room, good service, clean bathrooms, and decent food and drink."
Cons: "no negatives"
Cons: "I cant cause im still at quantos waiting for them to find my god damn bags!"
Cons: "there was a delay in Munich by Emirates which led to the flight from Dubai to Kuwait, which took off from below, leaving us at Dubai airport"
Pros: "Non"
Cons: "Non"
Pros: "Entertainment via onboard tv is really good and keep you busy during even the longest flight"
Cons: "Crew was not as hospitalitable as they have been. Seems a lot of their crew was flying back and caused them to not be as prompt with regular passengers. They ran out of certain selections quickly."
Pros: "Food is good . Service is good"
Cons: "Airline appear to be harassing passengers with excessive overage charges. DXB is supposed to be a shoppers paradise. They are weighing dutyfree bags too along with cabin baggage. Eg: they charged me $56 for 2 kgs overage. I am very disappointed."
Cons: "All good"
Cons: "One carryon and no personal item - inconvenient and irritating! Security staff disposed of manicure scissors that met printed guidelines. Checked baggage was damaged, will avoid Emirates because of this. Staff, comfort, and food were very good, but will still select other airlines"
Cons: "My original flight was delayed so I needed to book for a hotel in manila and need to rebook my connecting flight from christchurch to queenstown. Supposedly, the airline company should offer a reimbursement for all my additional expenses. Vey inconvenient on my part."
Pros: "It's time to check the competition."
Cons: "Emirates is (just) OK in a business class (never trier economy in Emirates), but I have a very strong feeling they should be much better. Cabine interior should be much better (it's old, seats are not full beds and are somehow narrow). Food offering should be improved (continental breakfast - what king of cost-cutting is that???). What is really good is in-flight entertaintement system. But you don't pay for a business class to watch movies, right?"
Cons: "Was not told that my luggage was on a weght system and not a piece system for a n international flight. I ended up paying $249 for my extra suitcase that weighted 25 lbs and it was only a 2.5 hour flighr!"
Pros: "I like that flights are on time, food is ok, staff is pleasant,"
Cons: "Very strict on hand luggage weights, trying to make money on it"
Pros: "Good serevice"
Cons: "food provided is not good. All western style most passengers are from Asia"
Cons: "The boarding was long drawn out process, done in two stages that started 2 hours before departure! Why does it have to be this painful?"
Cons: "I could not pick my seat in advance. It wasn’t clear while booking that this was the case with emirates. They had fees to book a seat in advance. I could only pick my seat when online check in was allowed. It was important for me to have a good seating option on 14hr flight."
Cons: "Newark airport is depressing. Lighting in boarding area is simply awful. Also, cab fare to and from NYC is much too high. Midnight departure time of the flight to Greece is inconvenient. It is just too late. Getting through customs at Newark is a chore. There are not enough computers for passengers to report what they have to report. Also, many passengers I saw did not know how to use a computer."
Pros: "I have been traveling with Emirates (and only Emirates) for several years. On board crew and food were excellent."
Cons: "Since the air craft was new WIFI was not yet available."
Pros: "Everything"
Cons: "Nothing"
Cons: "see above"
Pros: "Excellent"
Pros: "Food was great"
Pros: "Food was great! The aircraft was very nice and the flight attendants were so helpful! Only a 3 1/2 hour flight and it was the best way I have flown!"
Pros: "Boarding logistics and flight timing were good. Being on time was a big plus. Personnel demeanour/service was good."
Cons: "Food (lunch/dinner) served was stale. I, as a vegetarian, had hoped that at least the fruit served would be good, but to the contrary. The touch-screen (Entertainment) didn't work well."
Pros: "I was surprised to receive a pair of socks, sleeping eye cover and toothbrush/toothpaste. Great courtesy and attention to detail by the flight crew."
Pros: "Crew was friendly"
Cons: "Flight was a hour late, then we sat on the plane for another half hour because people were in the wrong seat"
Pros: "Crew and entertainment"
Pros: "Fantastic!!! Plane had a number of empty seats. Seemed to be a very quick flight."
Pros: "Everything"
Cons: "Nothing"
Pros: "Lots of leg room. Excellent entertainment system."
Cons: "Not every seat had a power outlet. They took the headphones back a little too soon."
Pros: "Good choice of international movies in entertainment"
Cons: "Quality of meals can be improved"
Pros: "Great airline"
Pros: "I cancelled the flight 6 hours after booking. The travel agency changed me $50 per passenger. The agent did not render any service whatsoever, but stole $100 from my visa card."
Pros: "Very comfortable pod."
Cons: "Nothing"
Cons: "Long time for boarding and staff is not clear on baggage policy"
Cons: "Half way through the flight my bulkhead seat pop up screen would not remain in upright locked position so I had hold it up with extra pillows"
Pros: "Great menus, get you all excited. Variety, interesting dishes. Generous with wine and drinks."
Cons: "It's... airline food. Doesn't live up to the promise of the menu. Cooked too long ago, reheated too much, ... I understand that they have constraints, that's what you get when you want to eat in the sky. But I have eaten better food in airplanes, in economy."
Pros: "Service"
Pros: "The fly was fine as usual"
Cons: "Not Emirates fault but they open my bags and made a mess with the presents for my family"
Cons: "Flight from Dubai to Delhi could use better TVs, more modern quality and food as well"
Vegetarian food.
Cons: "Business does not have salad for everyone, I missed out salad"
Pros: "Fast checking and good service on board"
Cons: "The seats were really cramped"
Cons: "Had the weather in Wellington cooperated, I would have made it to the AKL-SYD leg and, most likely, would have enjoyed the travel experience. I plan to fly WLG-AKL tomorrow evening via another airline. Please rebook me onto Qantas tomorrow in evening."
Pros: "On time"
Cons: "No inflight entertainment available."
Pros: "Everything went well. boarding and check in."
Cons: "Seat spacing: way too close in economy. When person in front puts seat back, could not stand up to get out of seat. Got leg cramps trying to shuffle out sideways stooped over row of seats in front and rear hitting faces of occupants in my row. Refuse to fly on this airline any more until reasonable seat spacing is provided for price paid. Don't like standing up the whole flight because one cannot get into or out of seat."
Cons: "food wasn't good"
Pros: "Flight attendants where quality in their delivery of service Food was good (Chicken salad)"
Cons: "Staff that maned the gate clearly a novice or untrained. His coworker seemingly not bothered if the job was done correctly or not. Resulting in multiple bags being lost. And not just mine, at least 4 people had baggage lost due to lack of care and attention Absolutely dier."
Pros: "Crew were ok"
Cons: "Food was awful and departed late"
Pros: "4 flights in 2 weeks Melbourne Cairns return & Melbourne Coolangatta return. Great staff induction from Qantas all flights were excellent"
Pros: "Twice this trip, 2 qantas staff rectified our seating allocation so we could sit together as a family and i didn't even have to ask. The staff are always so pleasant and engaging."
Cons: "A mishap when allocating seats online, when i chose seats for us online (my fault i left it too late) there weren't any together...but the staff rectified this..."
Pros: "Love going to Yancey when we are pushed by the tail winds!"
Cons: "Breakfast was dire"
Pros: "I loved Qantas's attention to detail and their exceptionally friendly staff. Best airline I've used in recent years."
Pros: "Nice crew"
Cons: "Delayed by an hour. Gate change to a gate too small to accommodate people. Food was pretty ordinary. Seats very cramped."
Pros: "Watched movies to pass the time. Trip uneventful but 2 hours late"
Cons: "The announcements by cabin crew on board were hard to understand as English not first language"
Pros: "Not much"
Cons: "Terrible meals. Ran out if nany items. Only one refreshment s tree and in the back of the plane."
Pros: "The food"
Pros: "For a coach flight it was pretty standard. I did feel the penne pasta that I had for dinner was a little lacking. Breakfast was good."
Cons: "Legroom seems to be getting less and less."
Pros: "on time, easy flight"
Cons: "overcharged for second bag"
Cons: "I paid to select aisle seating but upon board found out my seating was the middle seat."
Cons: "The crew was not all that friendly in my section"
Pros: "Staff were friendly. Enjoyed getting a meal included in the ticket for everyone."
Cons: "Could be more of a range of movies to watch"
Pros: "Crew was excellent! Very friendly and attentive - entertainment selection was great and the plane stayed nice and cool which is really helpful for a 15hr flight - no one needs 300 sweaty people for 15 its."
Cons: "That we were required to check our overhead bag because it weighed more than 15lbs. Meanwhile as we boarded nearly every passenger had an overhead bag that most certainly weighed more than 15lbs. Not sure what was going on there...also the seats are a little tight when reclined. Once the seat in front of me reclined back I had my knees in the back of the chair the entire flight and I am not a particularly tall person- made for a pretty uncomfortable 15hrs."
Cons: "The boarding and flight was delayed. It was explained why, though. Other than than everything was perfect."
Pros: "Friendly crew"
Cons: "Upper deck and lower deck economy seats don’t have the same amenities on the A380-800 plane"
Cons: "Seats too closely squashed together Screen faulty towards end of flight Tried unsuccessfully to check in online - did not get an aisle seat which I specifically requested all along"
Pros: "Thanks Qantas staff members. You all rock! I was seated next to a sick passager and I spoke to crew members from LA to Sydney. They were so understanding and told me to find an empty isle seat like I wanted!! They made my flight to Australia so comfortable! My veggies meals were all on time! Great experience with staff in domestic flights too!!. Flight from Gold Coast to Sydney was excellent. Great service, indeed !!!"
Cons: "N/a"
Cons: "My headphone jack did not work so i could not watch anything on the TV for the entire flight"
Cons: "They did not have vegetarian food in spite of my request."
Pros: "Amazing crew and staff."
Cons: "No vegetetarian food option, seat 16f was soiled, fold down tray had sticky residue from previous flight(s)."
Pros: "Food"
Cons: "Cramped in economy, little space. So few staff members for economy. Had business on way over and obviously had so much attention"
Pros: "Dood provided was good. Service was good. Baggage was fast."
Pros: "The Singapore Qantas lounge is well set up, despite one or two small issues. Boarding was easy after the usual Singapore gate lounge procedures. On board the crew (led by Brigita) could not have been better. I LOVE the 1 -2 - 1 business configuration. Meals and refreshments on board were just great and I enjoyed that the crew didn't disturb me (Emirates are particularly rude in this regard) when it was clear I was sleeping until descent."
Cons: "Qantas, being an Australian airline, I am clueless as to why, in the airline lounge: Australian Sauvignon Blancs are not available (NZ phewee!) Bundaberg Rum (Ozzie icon) is not available. For a major hub, it is also not clear why a separate business lounge doesn't operate."
Pros: "Nice seats."
Cons: "Poor selection of entertainment options. New iPad system cheaper for airline, but offers less than the in built wired system it replaced."
Pros: "Everything was wonderful, the crew were all very polite and boarding went very smoothly."
Cons: "No complaints."
Pros: "The in-flight entertainment was packed full of recent big movies. I was travelling with my partner on separate tickets due to us having different final destinations. The Qantas staff was able to re-arrange our seats together for the long flight over the Pacific. We also got to celebrate New Year's twice, since we crossed the International Dateline."
Cons: "I was not a fan of the A380 prior to my flight, and was even less of a fan after. The boarding in Melbourne was chaotic- for some unexplained reason, Qantas felt the need to quarantine the seating area around the gate. This led to a minor stampede as all 5,000 passengers thought the flight was boarding. The Qantas staff at Melbourne, from the check-in desks, to the boarding crew were all apparently over-whelmed. It wasn't any better upon arrival at LAX- the baggage area was chaos as our arrival apparently caught the LAX baggage handlers by surprise. I had a four-hour layover in LAX, yet still managed to miss my connecting flight after an excessive delay getting our checked bags, the line through customs, and rechecking in through the TSA - and that was WITH an expedited screening pass."
Pros: "Didn't eat anything over airline food as it was my 3rd flight to get home to Melbourne"
Pros: "We loved everything from check in to leaving the plane. They are a lovely bunch. Thank you, Qantas, for hiring wonderful staff members. We hope you treat them well."
Pros: "Boarding food choices actually got drinks and food with Ticket price. Didn't have to buy extra food or drink They actually serviced toilets on flight. Got headsets and you could choose your own entertainment at your seat"
Cons: "There is no room between seat if person in front of you Puts their seat back. You have zero leg room and you can't Get out of your seat to go to bathroom. If all seats are taken in coach you are quite screwed"
Pros: "As I stated previously, I am blind and found the special assistance Qantas offers invaluable. Every crew member I interacted with was polite, thoughtful, warm, attentive, and extremely helpful."
Pros: "comfortable seats. Okay food. Great entertainment."
Cons: "Flights were almost all delayed. Was told I didnt have to pick up luggage during connecting flight, but did have to."
Pros: "I liked that they accommodated my dietary restrictions"
Cons: "I didn't like the seating. It was really cramped"
Cons: "No veg option No screen for movies."
Pros: "It was a Qantas flight not an Emirates flight for your correct information."
Cons: "I was hoping to be on board an Emirates plane notQantas msybe another time"
Pros: "Got away on time"
Cons: "No wifi on board or entertainment"
Cons: "food was probably the worst airline food that I have ever tried to eat. Wasn't even able or wanted to eat it."
Pros: "This leg leaves me usually very hungry. Crew gave me extra meals after service was complete Thanks!"
Pros: "Seats comfortable and seats good and staff friendly"
Cons: "Nil entertainment if you didn't have an iPad or downloaded the entertainment app which you would expect more in business class."
Pros: "Great check in, comfy plane, with arm rests that go fully up, even when the plane is taking off and landing."
Cons: "The lamb meatballs with couscous was the worst tasting thing I've ever eaten on a plane ever."
Pros: "The efficiency of the process from boarding to disembarkation."
Cons: "The flight was delayed, however I understand this happens in aviation."
Pros: "Short flight, and getting a meal made it go faster"
Cons: "Can’t really think of anything"
Pros: "Crew was professional and flight was excellent. Seats were uncomfortable as expected and tight. Cracker was good but I don’t like yogurt."
Cons: "WAS NEVER ABLE TO CONNECT TO WIFI. Seats could be plusher."
Pros: "Safe trip"
Cons: "Better food and choice of drinks"
Cons: "They ran out of sandwiches after only servicing 1/4 of the plane, and they are the only substantial pieces of food to buy for dinner! I was starving."
Pros: "Fabulous. Flawless smooth transition. Great help in the airport of getting to my ext flight that was not connecting. Good experience with in flight entertainment on your own phone. Nice airline."
Pros: "Crew were very attentive and polite. Better than Singapore or Air NZ."
Cons: "Self check in was chaos. Labeling suitcases was difficult to do yourself and many needed help. If you didn't follow instructions to the letter the auto reader didn't work. Many were very frustrated including Virgin staff who were clearly run off their feet trying to cope. Scrap the system ."
Cons: "No in flight entertainment. No seat charging. It would have been nice to know this a head of time so we could have prepared (tracing with 3 kids). Right before we took off crew told everyone to down load virgin app, they didn’t specify the entertainment app. So we were not able to watch any movies."
Pros: "everything from the boarding and check-in process"
Cons: "Seats too close together"
Pros: "everything from the boarding and check-in process to in flight comfort."
Cons: "Seats are cramped"
Pros: "Happy crew"
Cons: "Melbourne weather lol"
Cons: "despite being an international flight, there was no charging station in the gate or on the plane the food was subpar to competing airlines that fly the same route serious lack of entertainment options again despite being an international flight"
Cons: "Y’all are spectacular! Best airline to travel with."
Cons: "Planes are old"
Pros: "nothing"
Cons: "vegetarian meal was a small side salad and soggy. this over lunchtime so was a disgrace for business class"
Cons: "Crew asking borderline rude questions, e.g., didn’t you hear..."
Pros: "I like Virgin Australia -- luggage allowances are generous and it's nice to have a snack."
Cons: "Flight was late, snack was not nearly as nice as on my previous trip (little crunchy snacks instead of cheese & crackers), they didn't want to serve hot drinks but offered no caffeinated substitute (in my opinion, if they are going to halt hot beverage service due to turbulence, they should offer free soft drinks instead, or at least free beer & wine since that would have been offered anyway if the flight had been on NSW time). Nothing major, just not as great as my previous experience with this airline."
Pros: "How fast the process of checking in Munich bags and getting to the plain on time"
Cons: "Small seats"
Pros: "Nice ppl"
Cons: "Nothing it was great!"
Pros: "Seats reclined comfortably but were definitely cramped & crew was pleasant. I got my first choice on meals in both economy x while sitting in the front while headed to Oz and regular economy when sitting in the back on the way home."
Cons: "Only one drink service included, which came with the first meal. The rest of the options were water throughout the flight until breakfast when juice or coffees and teas were offered. Entertainment was a little dated, including HBO series from the early 2000’s rather than newer shows. Flight was an hour late without explanation & there wasn’t the starry night sky that I heard so much about. Overall I’d fly again if it was a good flight deal but I wouldn’t specifically seek the airline out when planning another trip."
Pros: "Love the inclusion of one checked bag in the ticket price. Like the free snack and hot drink."
Pros: "Boarding was a breeze and the crew was the best I’ve seen before."
Cons: "Seats are to comfy for a long flight but manageable."
Pros: "People were nice, and hoarding and disembarking was efficient."
Cons: "My bag got lost, and they didn't deliver it until very late. Also, the taxi driver somehow had the wrong address, so I had to give the correct one to him over the phone after he called me, confused about where he was."
Pros: "We arrived safely and on time"
Cons: "This was the only airline you had to pay for a soft drink."
Pros: "staff were wonderful!"
Cons: "not enough vegetarian meals brought on board for everyone in business class who wants one.... disgraceful for what it costs"
Pros: "My trip was delayed for almost about 6hrs without any notification from you people. That was really bad taking into consideration I paid extra for sms just to be notified in case of any changes or so but you guys failed to do so."
Cons: "Was not notified about the delayed or changes to my trip. You made me paid for a service as mentioned above but was not received"
Cons: "Staff attitude on board very poor Overall experience very mediocre Entertainment selection very Asian biased"
Pros: "On time flight"
Cons: "None"
Cons: "I was offered a seat near an exit door on the proviso I would help people in an emergency. I assumed this was because I am about 2 metres tall with my shoes on i.e. bit hard not to notice when I am at the counter. I actually got given a seat in Row 25 on an Airbus 321, which is the row in front of the spacious row 26, and row 25 has less kneeroom than the ordinary rows. Uncomfortable trip"
Pros: "pleasant staff"
Cons: "business class seats ordinary and poor food choices"
Cons: "Missed flight and Virgin refused to book and wanted $40 airport fee + full fare to get on the flight."
Pros: "Good cup of tea. Good crew."
Cons: "the double biscuit is difficult to eat because it is too thick. It is quite tasty. However something savoury would be better e.g. cheese and jatz."
Pros: "Great plane, good service and attitude of the flight attendants."
Cons: "We were delayed due to weather. Nothing the airline can do about it. But still do t like it. Great"
Pros: "Rebooked on earlier flight and it was early!"
Pros: "The falafel wrap (lightly curry) was delicious"
Cons: "We reserved seats together and there were changed without reason"
Pros: "The entire service is great I'd be happy to pay more for a flight with virgin then any other airline"
Cons: "Absolutely nothing!"
Cons: "N/A"
Cons: "Checking in staff insisted that I check my 2nd bag even though it is within the carry-on bag limits."
Pros: "Helpful staff"
Cons: "Kids spilling drinks on me, no entertainment, no wifi"
Pros: "Virgin are consistent"
Cons: "The food was a couple of cookies....There was no entertainment."
Pros: "Excellent choice of movies, nibbles and snacks suitable."
Cons: "The seat was a little uncomfortable on that plane. Not sure why."
Cons: "Our flight was cancelled and as we were overseas and did not know we had been put on a flight 4hrs earlier and as we got to the airport to later than that earlier flight had to buy new tickets with another airline. We are very disappointed as it cost up extra money."
Pros: "From booking to checking in to flights - all worked seamlessly - I would recommend it to anyone."
Pros: "When boarding the plane I enquired about headphones. The flight attendant told me they don't usually give out headphones on my particular flight, however 15 minutes into the flight she walked past and had a pair for me to use. I was really impressed by the level of service and the fact she remembered where I was sitting. Great customer experience!"
Cons: "Received a chewy muesli bar Aussie bikkies wd have been much nicer Thank you"
Pros: "The flights left on time"
Cons: "We will pay extra to fly on an airline with better customer service and assistance for check in, in future. We had a pusher and two little kids plus a baby so having to self check in from the Gold Coast was a nightmare. We only flew virgin to get a direct flight but will change our holiday destination to fly Qantas in future"
Pros: "Cheap - perhaps too cheap."
Cons: "The fact that the food doled out was so small as to be insulting (a hummus pita bread that was in a plastic container actually small enough to fit in your hand); coupled with the fact that to eat actual food or have a drink one had to pay additional. No headphones; poor entertainment choices."
Cons: "Despite being offered for sale an hour prior to departure, the ticket didn't issue before flight closing. Missed the flight and had to spend time getting a refund from the issuing company instead of spending the time working out how to get home!"
Cons: "tv entertainment,i wish i had realised that there was no TV for the children. ."
Cons: "Service was fast and efficient"
Pros: "No drama."
Pros: "I got the bulkhead seat, so legroom was superb. The inflight dinner was also good (vegetarian gnocchi)."
Pros: "On time if not ahead of time"
Cons: "Nothing"
Pros: "I didn’t book a seatbelt beforehand so when I checked in and was assigned the front row, which is an emergency exit row, I was very pleased because it meant I could board early and had extra legroom. The check in agent was also very patient with me while I tried to sort out my bags"
Cons: "Over all it's ok good"
Pros: "We arrived to the airport 2.5 hours early which was too soon to check in. Instead of making us wait, the Jetstar attendant offered us an earlier flight. Very accommodating and thoughtful! Thanks so much Jetstar!"
Cons: "N/A"
Cons: "Lots of extra fees"
Cons: "Got charged $120 at the gate as my bags were 7.5kg not 7kg. Blatant money grab."
Pros: "On time"
Pros: "3 hours delayed"
Cons: "Not even some food to wait"
Pros: "Plane, crew and timing was excellent."
Cons: "Ridiculous to pay for water. It was a 3 and a half hour trip. Who doesn't provide water for such a long trip. And of course it wasn't cheap $5 a bottle."
Pros: "Left and arrived on time Front and back entrances"
Cons: "Charge for everything- checked bag(s), soft drinks, even peanuts Leg Space limited"
Pros: "it was a short and very smooth flight. all the flight attendants were excellent."
Cons: "the flight we originally had booked got cancelled while we were in line to check our luggage. luckily we were 3 hours early for the flight and were able to catch a sooner flight."
Pros: "nothing to complain. everything is good."
Cons: "none."
Cons: "Had to pay significant fees for checked bag even though it was an international flight"
Pros: "No frills, efficient boarding, on time! BUT Is it worth it?"
Cons: "New Zealand Air is ultimately cheaper AFTER you pay Jetstar for your luggage and seat. HIDDEN COSTS EVERYWHERE. But it may be worth it. Your call."
Pros: "The lady at the check-in counter was very helpful!"
Cons: "The seat were pretty uncomfortable for a almost 4 hour flight. It felt like we were squeezed into a tuna can. Also was surprised there was not a movie playing or wifi available to pass the time on a long flight."
Pros: "Friendly staff and on time."
Cons: "Both legs of my flight were late, and the excuses given by each pilot were weak."
Pros: "We survived."
Cons: "Screaming children, obnoxious passengers, forced to pay $120 to check two back packs, $5 coffee, rude staff... Will never fly this airline again."
Pros: "Service personnel were polite and friendly."
Cons: "Being charged for luggage and bags were damaged. Still waiting for results of claim"
Cons: "Flight was 4 and 1/2 hours late. While we waited 3 flights departed on time to our destination Sydney. Neither the pilot nor the cabin manager made any acknowledgement of our inconvenience ....just "thank you for flying with us". Appalling lack of sensitivity or decency. They are apparently oblivious to their contribution to JetStar's poor reputation. Someone else's fault no doubt!"
Cons: "I had to pay extra for my luggage, food, and alcohol."
Pros: "That the flight was on time and the baggage arrived quickly."
Cons: "Bag check was difficult. I neglected to purchase my one bag’s space in the hold either because I forgot or neglected this task. Nevertheless, when I tried to purchase the checked bag, I was misdirected twice and separate scales were 7kilos apart! Thus my “budget airfare” from Sydney to Coolangatta was $94, my checked bag in the other direction cost $124! This was the only hiccup, but the bag check process was unnecessarily expensive, unwieldy, and confusing."
Cons: "They damaged our luggage"
Cons: "We had to be bussed from the terminal to our flight in both Auckland and Sydney which made the flight delayed and thus me having to run for my connecting flight. Naturally my bags didn't make it past Sydney. There was no in flight breakfast or complimentary snacks nor was there any TVs for the 3 hour flight. Overall, not the best experience."
Pros: "We didn't crash and everything apart from the leg room being smaller was okay."
Cons: "They have taken two inches off the leg room. I know cause my legs now don't fit sitting straight."
Pros: "We got everything we paid for"
Cons: "Some of the cabin crew including the manager need to lighten up and smile occasionally"
Cons: "Walk from gate 49 to closest exit doors 1.9km, no travellators. Are you kidding me? Never again."
Cons: "I missed my next flight to NYC because of cancellation (even though i had 22h in tokyo to spend). And had to spend huge amount of money to get home."
Cons: "Overcharged for baggage. $535 at the airport. Very surprised at the charge. I thought $50-$60 a bag...more like $135 a bag."
Cons: "Baggage process is dumb."
Pros: "Nothing."
Cons: "They charged us $140 to check two carryon-sized bags (which we were able to fit in overhead bins on all of our other flights during the trip). VERY disappointed. It was either abandon our carryons, or pay the $140. We felt like we were held hostage by this airline's policy and will never fly with Jetstar again."
Pros: "Please notify kayak customers at time of purchase the need to prepurchase the food. The flight ran out of non prepurchased food. Also, allow the kayak customer to purchase in flight entertainment at time of checkout if cheaper as it was for jetstar"
Pros: "One must take extreme care to anticipate and include adequate baggage weight at booking or suffer significant (painful) cost penalties."
Cons: "It cost $120 per person for extra checked luggage. This was an unknown cost. Disappointed with this factor."
Pros: "We did reach our destination on time"
Cons: "no food or beverages, including water, provided without a fee. Baggage costs were nearly $50 per bag. Impossible to sleep on Overnight flight partly due to constant flight attendants moving cart down aisles. Also did not turn down lights to allow sleeping . No pillows or blankets provided. Minimal conveniences necessary considered standard on other airlines not provided. Would never fly this airline again. Traveled with three people. None of us slept at all. Seats constantly hit by people in seats behind ours. 9 hour flight, $10 to watch a movie which was interrupted by flight attendants. Longest flight of our lives"
Pros: "Check in was quick, but our flight was delayed. We received an email notification which helped. Of course we wish the flight wasn't delayed but having an extra hour in queenstown is amazing."
Cons: "Delayed flight"
Cons: "It was $25 per kilo if I didn't pre add it on my ticket. Meals were for sale only, not complementary, same for entertainment. The plane was comfortable enough and the crew were kind. But the company pinched pennies and over charged at every turn. Don't fly with them!"
Pros: "Service. Timings. Pro attitude"
Cons: "Nothing"
Pros: "They left on time."
Cons: "The Jetstar checkin staff. They are not very friendly. I was a few kilos overweight and I had nothing but grief from them - as well as my purse put on the scales - which added to the weight. I have never had my purse put on the scales before. I ended up having to pay $160.00 Australian for a few kilos. My fare did not even cost that much. As far as I am concerned Jetstar need a watchdog to take this up on travellers behalf. How can a few filos cost that much - when you can book your luggage through for $25.00."
Pros: "Easy booking"
Cons: "Maybe"
Cons: "Huge baggage fees that surprised us."
Pros: "Nothing"
Cons: "Crew , baggage price , food"
Pros: "Lucky enough to be upgraded to one of the emergency exit rows which has a seat in front of you still but further away with plenty of leg room."
Cons: "No thing really, you get what you pay for with no food supplied or entertainment"
Pros: "As always Jetstar knocked it out of the park. Great crew and service. On time despite a passenger issue that was handled extremely delicately and professionally. This is a budget airline with a full service attitude. Never ever have they let me down."
Cons: "Nothing. Everything was first class."
Cons: "Got charged 15$ per kilo for our bags even tho we couldn't check in online"
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