Pros: "I didn’t like a thing! I cancel that flight a month ago, you said your were going to pay me back but I haven’t receive my fund. I have been back in America for month. Everyday I call nobody pick the phone or I’ll be on hold for hours until I hangup"
Cons: "What you can do better answer the phone and give me my money back."
Cons: "Got severely delayed. Poor customer service"
Pros: "The flight attendant in business class was awesome!"
Pros: "Seat was roomier. Food was good."
Cons: "Wish we could have gotten seats next to each other"
Pros: "Crew was friendly and had an exit row for more room"
Cons: "A better charging port for the seats. Both of ours did not work"
Cons: "To actually be on it would’ve been awesome"
Pros: "Food was actually quite decent"
Cons: "In-seat entertainment systems malfunctioned for roughly half the flight, which was quite disappointing"
Cons: "The unplanned layover in HNL was very poorly handled."
Pros: "Crew were great, especially considering we had a couple of mishaps travelling with a five year old and five month old. Despite being a mega long flight it was comfortable and we were well looked after."
Cons: "Seats are a little narrow on the exit rows and bulkhead as the armrests accommodate the TV and tables. This also means they can’t be moved. Not unique to Air NZ though."
Pros: "Everything but the temperature"
Cons: "Too cold on plane. It's better than too hot, but it seemed like it was all or nothing."
Pros: "Not much"
Cons: "Cabin AirConditioning fault. Air bridge fault all delayed flights from Fort Lauderdale to San Antonio"
Pros: "It’s my longest trip ever due to United"
Cons: "Poor communication between the airline and I, I don’t like the service"
Cons: "My seatmates and I were frozen for the whole flight, especially our feet - even with socks on."
Pros: "United nunca da comida que merezca la pena y por suerte esta vez no sobre vendieron el vuelo."
Cons: "La comida, es escasa y ridícula"
Pros: "I got super lucky and had three seats to myself, it's a long flight just over 12hrs and good sleep is precious. The entertainment options were excellent and I watched some great first run movies. Food was quite good with options, beverage service standard. Restrooms were readily accessible and "clean.""
Cons: "We left SFO an hour late waiting for a handful of late passengers - good for them though, eh? The rest of the passengers on plane were packed in like sardines. Seemed to me that too much space on plane dedicated to the premium 'cabins' for the uber rich, but they were interesting to look at."
Cons: "Check in clerk was mean nasty and said several times we could not fly because we didn’t have our tickets rather then helping us use the airport printer to print our tickets she said you can’t print you ticket until you show me your ticket. She should be fired it was united airlines won’t fly them again"
Pros: "Good flight. Boarding was quick and efficient. The flight crew was great! They seemed really efficient with getting drinks distributed."
Cons: "The seat legroom was quite tight. I'm tall but usually fit fine in airline seats. Here, however, my knees were always slightly squished up against the seat in front of me so it was a little uncomfortable there."
Cons: "My flight was cancelled twice. I got confirmations and updates late. Hated my experience"
Pros: "I ordered a wheelchair with AA. The wheelchair did not arrive! However AA got one for me. A wheelchair person was to take me to the gate. No one arrived! My brother in law took me to the gate. Security was more then horrible! Three to five minutes between baggage. I arrived 1.5 hours ahead and barely made it to the gate! Very very frustrated with in inability of security to be organized to do a decent normal job. In all the years I've traveled this was the worst!"
Cons: "Was delayed at take off and was getting claustrophobic sitting in the plane for an hour before a five hour flight."
Pros: "See above"
Cons: "See above"
Pros: "Good service."
Cons: "The website is pretty bad, not user friendly. Took several times for things to take, and was a frustrating experience. Luftansa's website. Not United."
Cons: "I missed my flight home and still in Houston, united sucks!!"
Pros: "First time to fly! The ground crew were very helpful. The crew members were really cheerful-- they were super professional about dealing with a crying baby, food was good-- I loved led the Shepard pie, and the aircraft was really new, and on time."
Pros: "The flight attendant let me put my guitar on the plane."
Cons: "The flight was an hour delayed."
Pros: "Not much. We did arrive intact. Crew was pleasant"
Cons: "Heh, it's 2017 and the halcyon days of travel are long gone . . . unless you're willing to shell out money . . . and more money. . . and more money. Flying is a demeaning experience where the airlines nickel and dime you for everything. Seats in economy are miniscule, your neighbors are in your laps, the food is objectionable and costly, entertainment non-existent or costly. Customers are cash cows who can be sucked dry for every amenity."
Pros: "I liked how quick and easy the flight was; from boarding to exiting the plane in SFO."
Cons: "The size of the plane."
Pros: "It was running on time."
Cons: "The seats were super tiny and cramped! I paid for wifi and had to keep refreshing the whole time and it never really worked at all. I was sort of banking on using that flight to work and now I am late on some deadlines."
Pros: "I had a medical emergency and the flight attendants were so very attentive, particularly Sue. It made all the difference and I felt better. You certainly never want to have that happen to you, but if it does you want compassionate and well-trained help around you."
Pros: "Crew worked hard and were terrific."
Cons: "7 hours delay, 2 hours in the airplane, because there were no pilots to fly the plane. Never again will I fly with this company. :("
Pros: "We loved the convenience of booking a United Flight through Kayak. Planes were clean and no delays!"
Pros: "Flight was smooth. Left on time. Everyone was pleasant."
Cons: "Seats are cramped. Could not understand flight attendants or captain when they spoke on the intercom. Sat in one of the last rows. Didn't get to us for drink service."
Pros: "Able to sleep the whole way"
Cons: "Nothing in particular"
Pros: "Convenience. And smooth travel"
Cons: "Seats were uncomfortable, very firm, back of seat was like leaning against a piece of wood. OK for this short flight, longer flight would have been extremely uncomfortable."
Cons: "Please read above--I was standing at the gate waiting to board when the gate rep told me and another passenger there was only one seat left--on a flight I was confirmed on! The other passenger said he had a family obligation and the rep handed him the last ticket before I could get a word out. I felt so disrespected and like my business and money meant nothing to United. Then began my saga to get to Portland. Unbelievable."
Pros: "It was timely, and the flight attendant was wonderful!"
Pros: "I liked none of it. United cancelled my flight to Los Angeles and did absolutely nothing to make it better."
Cons: "I haven't even gotten in on my flight yet!! I have to find shelter away from the airport because United wouldn't even grant me some soft of compensation."
Pros: "Best, smoothest landing ever! The captain was great."
Cons: "The two squalling children two rows back. They were obviously upset and the parents were apparently newbies to traveling with infants and toddlers. The parents were almost as annoying as the children. That's just the way it goes while traveling. c'est la vie"
Cons: "United airlines plane from SLC to SFO departed 45 minutes late due to maintenance issue. Then the connecting flight from SFO to Bakersfield left 10 minutes early, thus resulting in a small group missing the connection. Spent Father's Day in the airport for 10+ hours to get on the last flight out of SFO to Bakersfield. Customer service was unhelpful and rude until they found out that the issue was at the fault of united Airlines and not external circumstances."
Cons: "El vuelo se atraso"
Pros: "The leg room."
Cons: "Rich people."