$298 Find Cheap Flights from the Cook Islands to Auckland – Compare and Save

Jane at Sydney International airport check in was amazing. She set up the whole experience to be a positive one.

The flight ticket were not reimbursed on Jan 22nd from Auckland to Wellington. Very Very dissatisfied.Please reimburse the ticket of my onward travel.

Flight on time. New plane. No entertainment screen just device. No offer of water. Didn’t order food.

I was treated poorly in Dunedin by check in crew, then my bag was lost in Auckland. Never again.

They added the weight of my back to the carryon luggage and charged me NZ$75 for being over 7 kg.

Not very good, no food and not drink ( caffe or tea). Never ever fly with jet star.

Flight was as expected - we got what we paid for which was a base fare

Flight departing too early at 06.15 Difficult to get to airport

Plane was more than 3 hrs delayed as the only plane on that day. Had to wait 1 hrs in the plane which was very unpleasent.

They had issues with the plane prior to boarding. You could see it in the gate lounge staff. An hour after the plane was supposed to have taken off, we were still in the gate lounge, not a peep from the staff. Couldn’t seem to bring themselves to give a single verbal update. Then, they give some odd partial message verbally - plane has been downgraded. It’s not going anywhere. We need 37 people with carry on only to volunteer to go onto another flight + we’ll give you a $200 voucher - so this caused chaos, as people rushed to the desk. No mention of what those with checked baggage should do. About another 20 mins later, another lady at the desk makes a reference to going to another gate but stops mid sentence. Fed up, I approach the desk and ask if they can give some clear instructions to those that have checked baggage about what we should do. Another lady then gives a message over the PA telling those with checked baggage to go to a different gate. So we go to the new gate, spend an hour there waiting while the confusion between staff and passengers continues. Eventually board only to sit on the plane for about another hour as confused staff clearly have too many people on the plane and not enough seats. They finally figure it out and the flight leaves 3h25mins late. Things like this happen all the time I’d imagine, so you’d think dealing with it should be their bread and butter. Keep customers updated. Give clear instructions. Apologise for the delays. Not hard, but seemingly all lost on the Jetstar team that day. Pathetic.