CNS - CHC
Find cheap flights from Cairns to Christchurch
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1 adult
Economy
Sat 29/4
Sat 6/5
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Good to know
Low season | August |
|---|---|
High season | December |
Cheapest flight | $428 |
Average price (return flight) | $1,115 |
Good deal one-way | $533 |
Best time to beat the crowds (18% less expensive on average)
Most popular time to fly (30% more expensive on average)
Flight from Cairns to Christchurch
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When to book flights from Cairns to Christchurch
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Top tips for finding a cheap flight out of Cairns
- Looking for a cheap flight? 25% of our users found flights on this route for $533 or less one-way.
- Book at least 1 week before departure in order to get a below-average price.
- High season is considered to be November, December and January. The cheapest month to fly is August.
FAQs for booking flights from Cairns to Christchurch
Top 4 airlines serving Cairns to Christchurch
Scores according to KAYAK customer reviews8.3
EmiratesOverall score based on 15455 reviews
8.3Boarding
8.2Comfort
8.4Crew
8.5Entertainment
8.0Food
Airline reviews
Pros: "Crew and Food was great"
Cons: "For over 12 hours I was surrounded by screaming children. Would really appreciate an adults only section"
Pros: "Crew and Food was great"
Cons: "For over 12 hours I was surrounded by screaming children. Would really appreciate an adults only section"
Pros: "Good experience overall"
Pros: "Plane was large and comfortable."
Cons: "Boarding was chaotic and confusing."
Pros: "I didnt go because the name in ticket was for person i book for him last time and i couldnt change the name with my name"
Pros: "I am looking for something good put didn’t find Sorry"
Cons: "The departure time should be on time Our flight was delayed more than one hour"
Pros: "Crew was kind, attentive, funny, and engaging. The best."
Cons: "A warning about landing in Dubai, and being put on a bus to the terminal"
Pros: "Great food & great entertainment. Love the free WiFi"
Cons: "The bread buns were cold. Better if they were served hot"
Pros: "The comfort, crew and entertainment."
Cons: "The boarding."
Pros: "-Good legroom -Good seat width -Good recline -OK food -OK lavatory"
Cons: "-Outdated entertainment system -Seat was not very comfortable when compared to other airlines -Could not connect to Wi-Fi due to unintuitiveness -Skysurfers uneligible to connect to Wi-Fi despite being Silver and higher"
Pros: "Everything was nice.."
Cons: "None..."
Pros: "Fast and easy"
Cons: "We didn't get to fly from SYDNEY to CHRISTCHURCH when we were supposed to!"
Pros: "the seats, the window"
Cons: "fliglth to short"
Cons: "I cant cause im still at quantos waiting for them to find my god damn bags!"
Pros: "Good flight and on time."
Cons: "All good"
Cons: "One carryon and no personal item - inconvenient and irritating! Security staff disposed of manicure scissors that met printed guidelines. Checked baggage was damaged, will avoid Emirates because of this. Staff, comfort, and food were very good, but will still select other airlines"
Cons: "My original flight was delayed so I needed to book for a hotel in manila and need to rebook my connecting flight from christchurch to queenstown. Supposedly, the airline company should offer a reimbursement for all my additional expenses. Vey inconvenient on my part."
Cons: "the boarding process was awful. they called for people to go into the pregate area at and the plane had not yet arrived. once in the pregate area the is no access to food or water and you cannot bring in a bottle of water from the terminal"
Cons: "Was not told that my luggage was on a weght system and not a piece system for a n international flight. I ended up paying $249 for my extra suitcase that weighted 25 lbs and it was only a 2.5 hour flighr!"
Pros: "I liked how I didn't get jet lagged"
Cons: "Half the food was good half was just okay"
Pros: "Good service, great crew, comfortable seat and pitch."
Cons: "The food was mediocre compared to usual standards."
Cons: "This flight did not happen. It was purchased fraudulently and was caught by Emirates. Please remember all my contact information from your website immediately."
Pros: "Everything"
Cons: "Nothing"
Pros: "I was very pleased with the service and customer care the airlines displayed."
Pros: "Loved the service. My flight was from NYC to Milan."
Cons: "There was not one thing."
Pros: "Everything!"
Cons: "Nothing"
Pros: "The Airbus was quiet and comfortable."
Cons: "Layovers in Dubai can often be pretty hefty. Why print a menu? It's a waste of money and paper."
Pros: "Food was great! The aircraft was very nice and the flight attendants were so helpful! Only a 3 1/2 hour flight and it was the best way I have flown!"
Pros: "Crew were efficient and moved things through"
Cons: "Food could be improved as was movie selections"
Pros: "ICE entertainment system was of high quality."
Cons: "First, the seats were very small and uncomfortable. I had trouble sleeping, and, the seat was stuck (couldn't move back). And second, the food tasted horrendous. I have been on many flights, and this was perhaps the worst meal I've ever had. The coffee was bitter enough to make me gag (even after I added cream), and the chicken was flavorless. The boarding process was a mess. It was hectic and unorganized. The flight was delayed an hour, and the crew failed to provide an adequate rationale as to why. Speaking of the crew, they weren't helpful. At one point, I had asked to use the restroom, and I couldn't get in. Again the crew provided no rationale as to why. Then, a few HOURS later, a lady approached me and said I could go "very quickly". This was my first time flying with Emirates and I don't think I'll be flying with them again."
Pros: "Attentitive staff, leg room, food, entertainment - all great"
Cons: "Still wish I could buy better wine during the flight from Economy. Would pay $100 a bottle for great wine. The wine in coach is undrinkable."
Pros: "Roomy and very comfortable A380 flight is great"
Pros: "Every thing was good."
Cons: "There was nothing which I disliked."
Pros: "Crew was friendly"
Cons: "Flight was a hour late, then we sat on the plane for another half hour because people were in the wrong seat"
Pros: "Reservation and boarding process are good. The condition of the aircraft is excellent. Onboard service is also good."
Cons: "The taste of food served was far below standard. I had hard time eating their food. Emirates used to serve better food in the past but in recent time the quality has worsen."
Pros: "Except the seats satisfied overall."
Cons: "We have booked two tickets separately. One for me and the other for my wife and kid. But we were travelling together. When we checkin, we told we need the seats together. But, they did not give the seat together."
Pros: "Staff was courteous."
Cons: "We were not made aware to go get snacks from the serving areas ourselves. We waited to be served. Finally figured it out. The seat near the exits were close to the pantry so could not sleep due to noises of the trays and serving atea. Those seats should cost cheaper ."
Pros: "Generally good standard, nothing to sit about but there was a selection of recent and older films and TV, OK food and fairly comfortable seats."
Cons: "While the food was ok, there were some odd omissions from the vegetarian meals that sometimes made them seem smaller or worse value compared to the non-veggie options. Still better than I've had on some other airlines though."
Pros: "Lots of leg room. Excellent entertainment system."
Cons: "Not every seat had a power outlet. They took the headphones back a little too soon."
Pros: "We started with a 45 min wait on the tarmac before takeoff. Then spent 14h listening to screaming children. Now, I know that isn't the airlines fault, but it would be nice to see where children are sitting when booking on such a long flight! Once we landed, the girl next to me got sick and when I flagged a flight attendant, she simply told me there's a barf bag in the seat pocket - there wasn't - so I had to part the crowd to get that lady to a bathroom. Then it took 45 min to get off the plane! The food was okay and there was plenty to watch (couldn't read due to screaming children). It was a really rough flight."
Pros: "Very good airline with professional stafff and much better comfort than most other airlines"
Cons: "The food was pretty bad. I didn't even eat on the return flight."
Pros: "Boarding went smooth. Amazingly courteous staff. Great attention all during the flight. Great entertainment options with all kinds of information availability."
Cons: "Customs forms into NY were unnecessary. Everything else that I can think of was out of Emirate's control."
Cons: "late take off and even on arrival took 20 minute halted near runway as there was no space for disembark ."
Pros: "I loved the food."
Pros: "Suff"
Cons: "Food"
Cons: "Flight stranded on the runway for 3 hours due to technical issues"
Pros: "The crew on the Emirates flight was really professional and courteous going to India and coming back. The food was lacking a bit of flavor but overall it was good. The entertainment on the flight was amazing!! However, the monitor had to be restarted a few times due to technical issues. But I really liked my flight and will definitely travel again with Emirates."
Cons: "Now to the issues. The flight from New York to Boston sucked. Jet Blue couldnt find our reservations and we were instructed to go to the Emirates Terminal. So we had to take our luggage (around 50 pounds each), run to the Airtran, board the Airtran, go to the next Terminal. The Emirates counter was closed and we had to go back to the Jet Blue counter and magically found our reservation. They were unapologetic and annoyed that we were asking them too many questions. But overall, the experience with Emirates was good."
Pros: "Live entertainment experience - thanks to that I didn't miss my favorite Saturday game Delicious food and flight entertainment was expectedly awesome also love the timing on food serving which perfectly matched my sleep schedule."
Cons: "Love that they fly an a380 into christchurch - a bit overkill but was told it is cheaper to overnight the plane in christchurch vs Sydney or Melbourne"
Pros: "A lot of food was served - much more than any flight in the USA"
Cons: "nothing"
Cons: "Qantas always gives great service"
Pros: "The crew and the flight was good. The comfort of the seats were not, especially for a 14.5 hr flight"
Cons: "Just a little more space between the seats! You have to lean to the side, on the passenger seating next to you to try to pick something up or gather your belongings."
Cons: "Our original flight was cancelled and we were not notified by justfly. Just fly also accepted the flights on our behalf so it mean we couldn't chose the new flights"
Pros: "Good entertainment, tasty food, easy boarding and disembarking"
Cons: "nil"
Cons: "The flight from Cairns to JFK that I originally purchased was supposed to be 7 hours of travel time less than what I actually ended up with. The airline changed my flights 4 times after originally booking."
Pros: "All as expected."
Cons: "Crew could have been more pleasant."
Pros: "Good food and entertainment"
Cons: "Timely"
Cons: "They didn’t leave my food. They took it away."
Pros: "an amazing flying experience with pleasant crews who served their customers with hearts and their lovely smiles!"
Cons: "No screaming children"
Pros: "Great flight. Efficient and great service."
Cons: "Seats very uncomfortable.. glad it was only a few hours."
Pros: "all good"
Cons: "all good"
Pros: "Almost everything."
Cons: "Flying on 8 Jan is a time when there a lot of holiday makers heading home or perhaps just going on holiday. Lots of young children and a baby crying right behind me wasn't the most relaxing but I realise that nothing can be done about that."
Cons: "Boarding is very haphazard, not according to seat numbers, no pre boarding for small babies. Flight attendant spilled juice on me, very unprofessional."
Pros: "The seats were comfy."
Cons: "I booked through Budget Air and was initially online able to confirm seats and meals for my husband and I online with Qantas easily. Months out my flight was cancelled and I was rebooked onto a later flight that would have made us miss all of our transfers to our honeymoon on Fitzroy Island. Because I had booked through 'a 3rd party' Qantas refused to assist me. I managed to convince budget air to change our flights. We were moved to a jetstar flight from Melbourne to cairns. I had to confirm that this had occurred and go through multiple people online to reallocate seats and food options for my husband and myself again. Only my luggage allowance was carried across to jetstar and neither of our meal allowances were. When it came to online check-in with jetstar I could not check my husband in online only myself. I spoke to multiple people online who all confirmed they didn't know why or there was no problem and we should just present ID and check in in person. When we got to the airport Qantas had not transferred the e-ticket code across for my husband's booking and this is why we could not check him in online. The jetstar staff had to try to get his original booking code from Qantas. As it turned out I had to original booking code through budget Air in my hand and had to assert this information to staff. Flying back we were able to check in online fine with Qantas. Our boarding passes printed different sizes but did not present a problem when we dropped off our luggage. When we sent to check in the staff member couldn't get the smaller pass to read and my husband had to assert that he also had it on his phone. Despite all of my online conversations the aisle seat was allocated to me and not my husband who required it because of a medical condition and the flight was 30min delayed. We won't be traveling with Qantas or jetstar, or booking through budget Air again."
Cons: "Flight attendant kept forgetting to turn the entertainment back on after an announcement. Flight attendant sounded unprofessional over PA Would like more snacks - savoury and sweet, instead of just savoury. Snack was not sufficient for a 3 hour flight landing at 9pm. Had to wait on plane while airbridge was brought to the plane so everyone could disembark - “they weren’t expecting the flight!!” Whole flight still waiting for luggage after 55 minutes of standing at carousel and only after 55 minutes an announcement to say handlers are tending to a departure and we have to wait another 10 minutes - a whole hour for luggage - take carry on only next time!!!! 4 flights collecting luggage from the one carousel!!"
Pros: "Crew were really good. Had lactose allergy but no meals available for me onboard. Couldn't get to a resolution as we were unsure on ingredients but crew did everything they could. Were very friendly about whole thing"
Cons: "Delay but stuff happens eh."
Cons: "Not being able to web check in causes stress pre-flight."
Cons: "In flight wifi and entertainment didnt work"
Pros: "Qantas staff unfailingly helpful and courteous."
Cons: "A more suitable lunch that could be eaten more easily , the quiche in a fidley box and nothing to w eat it on was trying."
Pros: "Helpful staff, well informed"
Cons: "Boarding is a gong show. Not very clear signage for premium line so there’s always a ton of people jamming up the queue"
Pros: "Everything was great - arrived early. Excellent service."
Pros: "Really appreciate the food and entertainment Qantas provides on these mid-haul flights"
Pros: "Got us safely to our destination"
Cons: "Seats were far less comfortable and smaller with less legroom than our Qantas qf8 flight"
Pros: "The crew on both legs of our flight were great and did their very best to take care of the customers even in poor circumstances."
Cons: "Our original flight from Sydney to SFO was cancelled due to mechanical issues after boarding over an hour late and then sitting in our seats on the tarmac for over 3 hours. The flight was rebooked for the next day, but on a much older and far less comfortable plane. The plane had no room of any kind, especially for a taller person, and there was no choice but to put your seat back if the person in front of you had. The inflight entertainment was also far less advanced. After having such an excellent flight to Australia I was highly disappointed by the flight home. Other than putting us in a free hotel for the night and paying for taxi fares there was no compensation which cost me a full day of work."
Pros: "Boarding was smooth and easy. Food and service on board was excellent. No hassle with baggage or hand luggage. Comfortable and able to use my One World Status and earn miles."
Cons: "They put me in a broken seat in business class for which I had to call a flight attendant every time I wanted to adjust it."
Cons: "Delayed departure as usual unsuitable aircraft (737) for 5 hour flight. It's time Qantas steps up and puts a proper aircraft on the Singapore Perth flight. Even the budgets are more comfortable that this."
Pros: "Smooth flight, good breakfast options, easy check-in, flight was on time."
Cons: "I"
Pros: "I got to my destination safely and on time. Food and service were above average."
Pros: "Helpful service and comfortable seats"
Cons: "Don't choose seats 9 A/B/C as there is a bulkhead and not window in this aisle (Boeing 737-800)"
Pros: "Nothing. The very best parts were still mediocre"
Cons: "This flight was so uncomfortable. The seats were small, hard and crammed together. Qantas should be ashamed of making people deal with that on a 13+ hour flight. They kept waking us all up and in general staff could provide little"
Pros: "Chargers in all the seats, great movies, great food."
Cons: "9 hour delay and zero assistance rearranging car rentals, hotels, EXPENSIVE transfer between airport terminals"
Pros: "Amazing crew and staff."
Cons: "No vegetetarian food option, seat 16f was soiled, fold down tray had sticky residue from previous flight(s)."
Cons: "Delayed Boarding and they didn't say anything."
Pros: "They gave us loaner strollers to get the kids through the airport. So family friendly. Food was great too."
Cons: "No complaints."
Pros: "Staff were super accommodating and friendly. Best pillow I've had on a flight. Blankets were nice as well."
Cons: "Seats didn't accommodate my broad shoulders well. Seats seemed tighter than ones I've flow long distance on before ie. Iceland Air, New Zealand Air, and Emirates. Head phone jack is inside the seat arm rest which made it awkward when adjusting. No standard head phone jack but a converter is provided."
Pros: "Good crew, spacious seats for economy. Good food."
Cons: "I wish they let us pick our seats, but they were assigned."
Cons: "Lost a bag Charged for bags Made us check in our overhead bags-No quality carrier does that."
Pros: "on time"
Cons: "very rough ride"
Cons: "Hot food disgusting."
Cons: "Late leaving and still pretending it was going to leave sooner than it did. It boarded 15 mins after the published delayed departure time. Staff wouldn't even call to find out when it would really leave. Lounge closed before the flight was called,"
Pros: "Qantus flights were great, really appretiated the extra care they took in ensuring we made our connecting flights after delays and then compensated us for American Airlines stuff up with our luggage."
Cons: "Nothing. Probably the best airline flown"
Pros: "It was a Qantas flight not an Emirates flight for your correct information."
Cons: "I was hoping to be on board an Emirates plane notQantas msybe another time"
Pros: "What did I like - getting off the plane."
Cons: "After booking via QANTAS the seats allocated were the last seats on the plane and did not recline. One of the TV monitors did not work and the checking in at the airport was third world."
The canceled the flight without notifying me in any way. Even the day before the flight I got an email notifying me of the still old (and no longer accurate) flight itinerary. When I arrived in Auckland to find out I no longer had a flight out of there, I felt stranded. I was told normally they would offer standby for the next flight (which would’ve been fine!) but they didn’t have any to Dunedin that day. I had to buy another $325 flight though another airline day of that they did not cover. Would not recommend. .
I never went and I’ve tried calling to cancel the flight see if I can postpone for another date but every time they’ll transfer me to another personal.
Pros: "Crews were wonderful. Seat space could be better."
Cons: "Leaving on time could be better."
Pros: "A plane I could sleep on...very comfortable!"
Pros: "Nothing"
Cons: "Seats are uncomfortable. Service was not very kind on either of our Fiji air flights. I honestly will avoid flying with Fiji air in the future—much better airlines to choose from."
Pros: "The aircraft is very new and comfortable! The boarding is orderly and well managed"
Cons: "Free wifi onboard!"
Pros: "Coach seats reasonably comfortable. Coach bar service outstanding."
Cons: "Coach food quality, in-flight entertainment, and between meal snack service are average."
Cons: "The food !"
Pros: "The flight left on time"
Cons: "Not using Air Fiji."
Pros: "Everything"
Pros: "A and A"
Cons: "Older planes are very outdated."
Cons: "Slow."
Pros: "Pleasant, fast, and efficient process"
Cons: "Leg space cramped for my tall husband"
Pros: "I have been traveling at least 4 times in a year for last 20 years. I never had such a worst staff specially the Msnager of Fiji airline ground staff at Sydney airport named Christopher. Such a rude ignorant person. The amount of luggage including baby stroller I traveled from Los Angeles to Nadi. Nadi to Sydney was perfectly fine. When I checkin from Sydney to los angles, the Fiji manager said you have to pay for stroller. I said I came all the way from Los Angeles to Sydney like that and I even showed the tags too, Christopher said Sydney has different policy. I left the stroller to him and Saud to him keep it for your kids and came back home without baby stroller."
Cons: "Worst Fiji ground staff at Sydney airport"
Pros: "Sorry the flight was cancelled"
Pros: "This flight was on-board a Fiji Airways plan, not Air NZ. The crew were fantastic, the food was very tasty, all sorts of drinks available, lots of overhead storage, plenty of entertainment options on video screen, restrooms adequate/typical, great pilot, smooth take-off and landing."
Cons: "I did not enjoy the tiny, cramped seats - the smallest I've been squeezed into in many years. Hard bottom and narrow; when the girl in front of me put her seat back, her headrest was right in front of my teeth. Also, they use the old school dual-headphones that don't sit flat on your ears and there was no jack available for personal ear buds. Opportunities for improvement!"
Pros: "Didn't like anything, meal service was terrible"
Cons: "Never liked anything and will make sure not to take that flight ever again"
Pros: "Great crew and vegetarian options for every meal!"
Cons: "No personal monitors at seats"
Pros: "The price was good...initially."
Cons: "My Fiji flights between Honolulu and Auckland were cancelled so they rebooked me on Jetstar and New Zealand Airways Apparently the international date line was not taken into account and I arrived in Sydney hours after my connecting flight to Auckland had already left! I talked to 7 different people in all corners of Sydney airport and no one knew what to do with me. My attempts to call Fiji Airways from my cell phone and then a landline at the airport didn't go through so I ended up messaging a friend in the States and she was able to call and get me booked on a NZ Air flight to Auckland that left the next morning. Both Jetstar and NZ Air gave me different information on what paperwork I needed and what my baggage and carry-on allowance was, which was frustrating. I finally arrived in Auckland 26 hours later than scheduled. I understand the cyclone cancelling the Fiji flights but the rescheduling error caused some significant expenses and a great deal of hassle."
Pros: "The people were amazingly friendly and the airport was awesome. Really small and unique."
Cons: "Liked everything about it"
Pros: "Entertainment"
Pros: "Service, space, seats and one meal was good."
Pros: "Loved the soft good quality complintary blankets they had available for us on every seat as well as pillow. Really made it feel homey and comfortable. Probably the best airline meal I’ve had. It was like a creamy mushroom chicken with mashed potatoes, cheese wedge, crackers, etc."
Cons: "The luggage weight limitation on carry-on bags"
Pros: "Good selection of entertainment."
Cons: "After many hours the seats were not too uncomfortable. But that's after 10 hours flying. It was nice that they reclined like they did. But the padding could have been better."
Cons: "The flight was cancelled which ruined the trip for myself and seven friends."
Pros: "Staff and food were great, the flight was also very smooth. I would definitely still fly with Fiji airways, I think the delay just made everything seems worse."
Cons: "We were delayed over 3 hours. The intercom didn't work very well and the entertainment system was pretty much out of order. Also one of the toilet doors wouldn't lock."
Pros: "?"
Cons: "Small tight seating and horrible food."
Pros: "comfortable flight"
Cons: "asked for a blanket... girl never came back with one"
Cons: "The food was okay. For a long flight I was expecting more options."
Pros: "All good small"
Cons: "Small space"
Pros: "Very nice plane and it includes food and drinks and wonderful service"
Cons: "Extra bag was pretty expensive"
Cons: "The gate agent was extremely rude and asked to see our passports. She insisted our carry on be checked in. My son is disabled and requires an isle chair. The gate staff did not allow time for him to get to his seat before letting the rest of the passengers board and the staff assisting him were very upset as were the passengers who were wondering what was taking so long to get to their seats."
Pros: "The crew and entertainment options were wonderful!"
Cons: "Seats were a little uncomfortable and the food was just okay."
Pros: "I like the friendly service, the food is good and.they are very accommodating"
Cons: "The air conditioning is quite extensive so it is rather freezing. And the boarding seems very disorganized"
Pros: "Genuine, warm and welcoming crew. Clean and spacious cabin. Very tasty vegetarian breakfast."
Pros: "Excellent service from crew members. Genuine Fiji hospitality"
Cons: "Angled seats and limited IFE"
Pros: "Great views, fun airport w live music...seeing storm over Auckland"
Pros: "Smoorth landing, great staff, meals, checked bag"
Cons: "Crowded by fellow psger who left tv on all night and tapped feet for the full flight"
Pros: "The boarding and service by the staff was very good. We had a most comfortable flight to Sydney on FJ911 leaving very promptly. We were given a Sydney newspaper which I appreciated to catch up on news."
Cons: "We were very disappointed in the breakfast and ate little of it. The scrambled egg didn't taste convincing. There were stale potato wedges - luke warm, the sausage resembled devon . The yogurt, muffin and juice were OK. My 2 cups of tea were VERY GOOD. The flight was very COLD. After being in tropical Fiji particularly noticeable ."
Pros: "free food and wine and beer"
Cons: "Entertainment was poor with old screens coming down from the ceiling. No choice of movies."
Cons: "The plane is old and the only entertainment was a screen overhead not easy to see. Hard to keep the children occupied. A family of 4 cannot all sit together as the configuration is 3 & 3."
Pros: "The plane interior is decent & clean for the most part."
Cons: "I had to call Fiji airways 10 times and explain the situation to 10 different people, got hung up on 7 times, & no one ever called me back to resolve the issue. I ended up having to pay $100 to change a flight because of their cancellation... Flight attendants were bossy and rude. One blew a whistle at a passenger when they got up to use the bathroom after we landed."
Pros: "As comfortable as an air flight can be. Friendly staff"
Cons: "Also missed this flight."
Pros: "Lots of legroom. Clean, new plan. Friendly qnd efficient crew."
Pros: "As described above."
Cons: "Flight was delayed 2 hours."
Pros: "It was very good, the crew were amazing, and I didn't have any issue traveling all the way to my destination. Thank you Fiji Airway and the airlines cooperated with you."
Cons: "Boarding was chaotic. They started boarding from the back, which is fine, but never indicated that the forward seats could board and never checked to make sure people were boarding in the proper groups. Terrible process."
Cons: "Airline lost our bags on way to Australia so we had to buy extra clothing and personal items while here. Then airline charges us $65 because our bags are overweight with the things we had to buy because of lost bags."
Pros: "Everything went smoothly"
Cons: "The overcharge for baggage being slightly over weight"
Pros: "boarding has been delayed however there is poor communication between the staff regarding estimated of delay..."
Pros: "Seating was tight. Very thin seats.. Little padding"
Cons: "Their online baggage fees could not be purchased with either my Mastercard or Visa. Had to resort to Paypal for baggage payment. Flight was also over an hour late departing from Cairns. Crew said that was due to an ;onboard medical emergency' on the inbound flight."
Pros: "The seats are big"
Cons: "You have to pay for food and drinks- nothing for free Boarding was chaos- no organization- just everyone pushing their way on. Worried about security as no one at any point checked my ID or passport Line up for baggage drop off took half an hour- they need more staff working"
Pros: "The crew were very friendly and professional Didn’t appreciate having to pay for a cup of coffee."
Cons: "The loading process was a bit unorganized. The only organization was the front 12 rows load from the front and back rows loaded from the back of the plane by walking across the tarmac. Would be more efficient if they loaded more like Southwest Airlines."
Pros: "The crew and flight were ok."
Cons: "The checked baggage policy is lacking"
Pros: "The plane got us to Darwin."
Cons: "$60 per checked bag, even at 30 per bag its still more expensive than other carriers, so if you have a bag to check, skip Jetstar"
Cons: "Charged $60 for checking a bag. After which not loading the bag on plan which they charged. Even coffee cost money on this flight. I would not recommend this nor I would fly again without this airline."
Pros: "I liked that we left on-time this time. The previous flight a week ago was delayed by 1 hour."
Cons: "That they made us dump out our coffee and didn't let us bring it onboard. But, then they didn't offer complimentary coffee or tea or offer water. Providing those refreshments to Guests would cost very little and offering those kinds of amenities goes a long way."
Pros: "There was a flight attendant named Linda who was exceeded assisting us with getting to our connection."
Cons: "Staff in airport was very rude and only seemed to want to get more money out of people not willing to assist with any kind of resolution to issues. Couldn’t understand paging due to it echoing. I would never recommend using jet star to anyone."
Cons: "didnt answer baggage questions ahead of time and wasn't clear on website, ended up costing over $100 *extra* to check bags than anticipated due to this - long lines, poor customer service"
Pros: "Exit row seating with lots of leg room."
Cons: "Paid $30 upfront for a 15kg checked bag, was told at counter I could carry on, but unable to refund money. At the gate, was told it was over the 7kg carry on max (was 9.2kg) and required to check... for an additional $60. The $30 I paid previously would not be applied. Complete scam. Friend I was traveling with also paid for a 15kg checked bag upfront, but was only charged $21. I was also concerned about checking as I needed to transfer terminals from domestic to international with a tight connection and since the plane was delayed, had even less time to grab bag, catch train and go thru customs. No consistency. No customer service."
Pros: "The women sitting next to us had on enough perfume to gag anyone. My wife doesn't swell to well, and it nearly made her vomit."
Cons: "The women sitting next to us had on enough perfume to gag anyone. My wife doesn't swell to well, and it nearly made her vomit. Now in flight service provided except water on request."
Pros: "Boarding"
Cons: "Entertaiment was paid. Previous jetstar flights was free. I tried to purchase the machine did not read none of my credit cards. Bad experience overall."
Pros: "I got there"
Cons: "They charged extra for our bags if I would have known that up front I probably would have used another airline"
Pros: "Ticket price was cheap."
Cons: "$60 to check a bag and you need to if it is over 7kg. They have scales at check in and boarding gate. Was not allowed to take coffee on board and when they offered some it turns out it's $4 per paper cup of it, tea is the same. No seat back pockets to put things in. Seats so thin you can feel everybody's knees from 3 rows behind you. I will never fly with Jet Star again. I will spend more on the ticket to not feel like I'm being robbed blind on the plane."
Pros: "The on time arrival"
Cons: "Everything else: boarding cattle call, $190 in baggage charges for 2 bags, knees in my back for 3 hours, etc etc etc"
Cons: "All food and drink service needed to be purchased. Had an issue with a lost wallet left on the plane, and limited help in retrieving it."
Cons: "On an international connection I had to collect my baggage, clear customs, and re-check for my onward trip."
Pros: "Nice crew"
Cons: "The plane was freezing, and there were no TVs for entertainment or blankets to help mitigate the cold"
Pros: "For the amount of time on a flight, it was as good as it gets"
Pros: "Extremely friendly staff. Smoothe flight!"
Cons: "Seats were quite crammed resulting in an uncomfortable 5 hour flight with no entertainment. There were no complimentary snacks or drinks like on most flights. Everything had a price tag. I had to ask for a complimentary glass of water."
Cons: "Beware- no baggage allowed beyond minimal amount. Not suitable for a long distance visitor."
Pros: "Little"
Cons: "Flight attendant that yanked my boarding pass out of my hand. 2d flight attendant who twice "forgot" to tell me whether she had looked for or found my luggage lock which had gotten lost when 1st flight attendant yanked my boarding pass out of my hand."
Pros: "Just got socked with $465 checked baggage fee for 3 bags! Let the buyer beware. I will NEVER use Jetstar again & suggest you look elsewhere. Fyi there is no ZERO rating, so would have given that!"
Cons: "Nothing"
Cons: "Hit with $100 extra baggage charges for carry-ons that were judged to be too heavy despite ample room in overhead and under seat compartments."
Cons: "Butchered by prices that were offered on Kayak and then taken to the airline sites where the prices are different. Jetstar rips you up with baggage prices at the gate. Nowhere does Kayak state that you have to pay upfront for Jetstar baggage......"
Pros: "We boarded and left on time. Crew was very pleasant."
Cons: "They only allow 7kg carry on which forced us to check 2 bags @ $30 each. It's just to extract money. It looked like a reasonable fare but by the time we paid fees, seats and luggage, another airline would be a better choice. They chatged us a $60 "third party" between Queenstown and Cairns. Ridiculous...I won't fly with them again."
Pros: "Fairly efficient, cheaper price."
Cons: "Had employee going down boarding line with a scale charging extra $50 if you were over their ridiculously low weight limit for a carry on bag. Had no problem with same bag on numerous other airlines."
Cons: "We flew from Sydney to Cairns with a carry on suitcase and a personal item (backpack/purse) with no problem. On the way back, we were charged AUD$50 and were forced to check our bags. It was clearly not due to a space limitation but rather just a way to make money as not everyone was forced to check bags."
Cons: "United did not ship our bag so we had to make a claim before leaving Cutoms in Aukland. We got to the Jet Star ticket counter 3"
Cons: "Extra fees for everything! Didn't expect to have to pay so much for luggage. Next time I won't be fooled by the low airfare."
Pros: "Inflight infrastructure Warm crew"
Cons: "Water size for sales was too small"
Cons: "Jet star counter at Melbourne has the WORST customer service I've ever encountered. Literally 3 employees standing around chatting while I'm trying to find someone to help with my passport not reading. Then standing at another counter waiting to be helped while being completely ignored. I understand when you're busy (even though he didn't seem busy) but at least acknowledging my presence would've been lovely. Also- baggage fees for this airline should be criminal."
Pros: "Nothing."
Cons: "Plane was an hour late..baggage fees were $344 AUS for two bags, never again, very poor airline."
Pros: "I have taken 2 Jetstar flights this week and both departed over an hour late ! Frustrating!"
Cons: "Not understanding that online baggage allowance was for checked bags; then having to pay, at the counter, $50/bag and $15 for extra weight over 15 kg. was unreasonably exorbitant. Especially, as there was a notice stating the extra weight was for anything over 20 kgs."
Pros: "Efficient boarding."
Cons: "NO legroom in standard seats. I'm 6' tall and my knees touched the seat in front of me when seated all the way back in the seat. Closest spaced seating I've seen on an airline."
Pros: "I liked that we arrived safely and on time."
Cons: "Where to begin? Paying for baggage checked, paying for carry-on, paying to reserve a seat, no seat back pocket at any seat, paying for anything you want to eat or drink, even a cup of water is not provided-/you must pay. It would not surprise me if oxygen masks were needed that there would be a charge. I basically despise being nickled and dimed at every turn."
Pros: "Easy boarding from front and rear of plane."
Cons: "Extra fees for baggage, very high $$."
Pros: "Very disappointed in Jetstar airlines!"
Cons: "Upon arriving at Cairns Airport, my sister and I arrived at the gate 2 hours early to our JQ16 flight to Sydney! We had accommodations already set up in Sydney through AirBnB on Coogee Beach. As we anticipated a quick 3 hour flight, we were sadly disappointed to hear the flight would be delayed due to crew scheduling. I understand sometimes thing don't always go as planned and some delays are unforeseen! However, when delays are due to the airlines incompetence of scheduling a crew it is quite frustrating! The 7:35am flight went from being delayed a few hours, to being delayed over 10 hours! Very little information was given to us about the flight and the airline was very unhelpful trying to accommodate us to a different flight to Sydney! We were told that we could be refunded for our flight and book another flight to Sydney.. This was absurd considering a one-way flight to Sydney last minute would run us around $500 and up each! We were offered a $15 food voucher, which basically covered a cup of coffee! After finally boarding the plane and it seemed the airlines incompetence continued! We waited to be taxied out because they didn't have a tug-cart to take us out.. Finally, around 6pm we took off! We arrived at Sydney right around 9pm.. Upon arriving, once again we had to wait for a tug-cart! Finally we got off the plane around 9:15pm! After finally getting through customs and out of the airport, it was now after 10pm and we had lost our booming for our Airbnb booking! We called the airline only to find they were unable to accommodate us for our lost Airbnb accommodation! They were very unhelpful and told us we could book another hotel and if we were lucky, the "may" reimburse us but there is no guarantee! We were now again stuck in the airport for another 12 hours as we waited for our international flight! After my experience with Jetstar, I will never recommend anyone to fly this airline, and discourage them to to so! Very disappointed in their service!"
Pros: "Flights were on time and check in was very efficient. Flights attendants and check in desk personnel were courteous and helpful"
Cons: "We had nearly 3 hours return light from Sydney to Cairns, Australia, and back. No complement beverages, even soft drink or water, was served. Water and soft drinks were unreasonably expensive to purchase."
Cons: "Overpriced excess of luggage. Classic trick only used by the cheapest airline companies."
Cons: "The seats and lack of refreshments"
Cons: "No grace. No food. No drink. No leg room. Seat backs that make you lean forward. Fees made flight cost more than Quantas."
Pros: "I do believe that you get what you pay for, so I didn't mind the minimal level of service. The flight was on time. Check in was easy and efficient. The crew was pleasant and helpful."
Cons: "This is a problem not confined to Jetstar, but which affects the industry as a whole. Why do the board sick passengers? There was a man seated two rows behind us who coughed and wheezed the whole way from Cairns to Melbourne. He couldn't clear his lungs. He had no business on a plane infecting the rest of us."
Cons: "Every review regarding baggage is true - they will getcha. Make sure to weigh your carry on as well as your checked. My friend ended up having to check her luggage cause they weighed her backpack! The flight is cheap but if you don't pay up front for the extra weight you will be screwed on the day of."
Book cheap flights from Cairns to Christchurch
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29h 10mCNS-CHC
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1 stopMultiple Airlines
16h 25mCNS-CHC
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