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The food was pretty good and the crew were excellent. It would have been excellent all round but for screaming children. Six hours at least of a 10 hr flight. Mostly 1 child clearly on the spectrum and probably ADHD but I really felt for the parents and grandparents who were obviously struggling and doing the best they could under the circumstances. No reflection on the airline of course and we all need to be more tolerant with these challenges . Slept for 15 hrs when I got home.

The plane was very old and uncomfortable. Service was very slow!

The first class experience was great but Frankfurt airport is very confusing. Badly signed all round. Boarding was not pleasant and check in staff was arrogant.

Always my favourite airline. On time, lovely staff, clean comfortable seats. Well done

Much better this time than our previous. We had Been thinking we wouldn’t fly with emirates again. I have a wheat allergy so request a gluten free meal. The meals provided in the past have been mostly inedible. So dry and hard and tasteless. I see what my husband gets given with a packed tray with treats and mine is uninviting and awful. I actually was hangry with little food and not able to eat and enjoy what was given to me 😡 This last flight was an improvement. The first meal was edible tho no treats, why can’t a chocolate be given like on the regular trays. I realise you are trying to make the gluten free a dairy free and probably vegetarian one at the same time to save you dollars tho it’s shocking to receive. The snack sandwich given was much better and edible, not hard and dry as previous trips. The final meal received, Breakfast had more variety and treats on it, thank you for that. At last.!!

very nice experience…….we had a comfortable fly with emirates…this is 6 th time flying with emirates….i recommend friends to fly with emirates…….

Flight was delayed and no information was provided what was new time Change gate 3 times at Madina airport First gate was 113 Second gate was 204 And last gate was 113 again

The food on this flight was just terrible. I have a wheat allergy so when booking I ask for gluten free options. The food given was inedible. The bread rolls were rock hard. Once board I was given one and the only thing I could do was eat the chicken slice and piece of tomato on it. Also given was 4 small cubes of fruit, 2 watermelon and 2 pineapple and a bottle of water. My husband had a regular meal and found his very average. Then the evening meal was also disappointing! Some dried out fish with spinach and 3 sticks of dry white sweet potato. No sauce …. 😳 again, the same fruit and water. The passengers had to wait a long time for the dinner food to be served. My husband just wanted to eat and go to sleep so he was a bit annoyed about that. We got off the plane and I was feeling quite hangry. Not enough food or a good eating experience. Emirates used to be a flight we looked forward to… now we are considering looking at other companies for the future.

On the Dubai-Gatwick flight the only meal options were Beef or Chicken. No vegetarian option. This was a surprise. I would usually order in advance but did not this time. Would have been good to know that a vegetarian meal is not available as a standard meal. Thankfully it was just me travelling, but if I’d had my kids with me that would have been a big problem for us.

The crew manager let the staff down by not ensuring special dietary requirements meal were coming in drips . The poor cabin crew did not stop . If organised the cabin could take a short break ..The cabin crew were AWESOME UNLIKE THIER TWO MANAGES!

Being a QR Platinum member traveling in business class, I expected the staff to be more courteous. Unfortunately, the lady staff was rude attending business class 1K side.

The rows of seats in economy class are seriously close to one another making eating and resting just about impossible - there is hardly any legroom. Anyone larger than average size would have an incredibly uncomfortable flight. I had to basically share my seat with the lady passenger next to me as she was too big to fit into her allotted seat.

Between Air India and Qatar my luggage was lost for three days. I eventually found my own luggage location using the Apple Air Tag. Air India used a paper form to report my lost luggage. I could never get past getting past luggage personnel with my report number before they would hang up on me. Only after them specifically telling Air India at Chandigarh airport where my luggage was located which was right under their noses did they react. After three days I finally received my luggage. The Air India luggage folks didn’t seem proactive in finding the luggage’s rightful owner.

No towels or tissue and chocolate and mint provided before arrival

There’s lots of problem I faced from Bom to Doha that experience was worst I never faced before like this

All over with Qatar airlines my experience was really bad due to delays and then putting me on different airlines and after 8 hours of wait I had to listen to their is no plane to fly for another 24 hours. Wore experience ever.

I had already opted for Vegan food before 2 months yet they say we have no record for it,

Boarding procedures are very tiring. We have to clear security twice for our connecting flights from Doha. Also every time we board flights we have to show boarding passes 5-6 times.

From home to the airport, you must mention the terminal ready.

I had never seen any cabin crews behaving like that. They are not at all professionally fit for this job

They cancelled my seats and demanded full payment to rebook.

Boarding was chaotic. The agent was so rude and yelled at me for standing in the lane according to my number instead of cutting across to get to him. So rude. Also asking to gate-check luggage was lengthy and chaotic. Not a good boarding experience.

The inflight Wi-Fi was poor or non-existent however the entertainment system was good. The staff are good and effective but don’t really relate well to the travellers (a smile and a “how are you” would not go astray). Not the worst airline, but if they improve they could be leaders.

Terrible seats are very uncomfortable and narrow. Really hard time eating and painful buttons.. crew was very rud not allow anyone to stand not even to go to the toilets

Just on time arrival and departure would make it great

I paid for reserved seats but didn't got them at all

The crew was excellent, but the flight was a little delayed and the temperature on the plane was too warm.

My flight had two legs. When checking in at the first leg the agent offering for a deal to upgrade the leg to first class for $199. He then claimed I would be able to upgrade the second leg once I got to the next airport. I declined and when I inquired about upgrading at the second airport, the cost was $1,300. I also had an issue at the airport lounge. I am allowed one guest in the lounge. My friend came in the lounge for less than 5 minutes and left when she couldn’t get a sleeping suite. I wanted to bring in another friend. The airport staff first started acting as though they didn’t understand English and then became upset when I asked for their names so I could file a complaint. As an elite member I knew they could do more but were not. One of the agents started over talking me and walked away mid conversation dismissing my request for assistance. A man claiming to be the manager said you were asking for her name. He also never tried to assist me or see what was going on. He claimed the interactions were recorded and management would see everything. I’m not sure how that would assist me days later. I am sure it didn’t help that I was a black American woman.

the female flight attendant was racist towards me. I could tell she treated the two other passengers next to me with more softness.

Sadly, the plane was extremely old and uncomfortable. The entertainment system broke down completely. We couldn't even charge our phones. The seats were also very uncomfortable, with a very slim seat cushion. It must be the result of having 9 seats where there used to be 8.

Crew had connection details for only 2 other flights and gave less than empathetic guidance.

The flight was delayed, missed my connecting flight. Also missing one bag and no one can help me. The bag arrived the day after and the airport can't locate the bag.

Poor communication from airline, didn't start boarding until 15 minutes after we were supposed to be in the air and there was no communication from anyone about a delay except the screens showing we were "on-time" and already "boarding" which finally updated 5 minutes after we were supposed to be in the air to "delayed".

Handling of baggage. We had a two hour delay and they still did not get baggage on flight

I was not seated with my husband despite paying to choose seats. My luggage was not put on the plane so didn't get it for 3 days.

Check in was great. Boarding seemed less organized. Flight was good.

Boarding was confusing with all those lanes and groups. Everything else was good

Flight was very late, meaning a missed connection in Frankfurt, and staff completely unhelpful or just absent. Handicap accommodations, reserved in advance, somehow never made it through the system for the second trip in a row!

Luftansa customer support on the phone were terrible. The flight itself was good. The crew were good.

It would have been better if the flight hadn't been an hour late, causing us to miss our connection. Even without the delay, Lufthansa do not allow adequate time for passport control and getting yourself to the departure gate.

The 7 hour delay in Johannesburg was extremely tiresome, with poor communication at check-in and a sad R120 voucher as compensation. All in all sitting for 10 hours on an airport was pretty bad. At arrival the baggage arrival took 2 hours. All in all, a very, very long trip.

The leg room on the plane was the smallest I have encountered in all my travels. Ił only 5’4

Since I did not get an opportunity to review the trip from Los Angeles to Barcelona with British Airways operated by Iberia, I will add comments here. That experience was not good. Iberia placed me on a plane/airline called LEVEL - it was a bad experience and I will not be travelling with a company I do not know about. The difference in service and comfort from British Airways to Iberia/LEVEL was like night and day. I was very disappointed...I paid a lot of money for the tickets to be so uncomfortable while flying for hours over the ocean. The experience with British Airways was excellent, what I was expecting it to be for a trip of this length...I think being partner with airlines that provide poor service could affect the British Airways' image...

we departed 5 hours late. Instead of 10pm it was after 2AM and the business lounge thew us out at 1AM and everyone was standing around the boarding gates. When we did board, the crew was nice, served dinner and then was not to be seen again until we landed. No breakfast (which is not great for diabetes)

Captain handled the precaution of return to stand very well.

We have a lot to say when BA cancelled our flight the last minute and put us on Air France’s already overbooked flight; and took no responsibility to ensure we are safe and met our travels. It’s day 2 and we have not reached our final destination yet. BA took no responsibility, but were happy to keep the money! If it were not for third party ground staff at Dallas BA we would have not gotten to India. BA has a lot to answer!

All fairly good as usual. Tried business class for the first time and enjoyed the inclusive champagne and good food. No entertainment as a less than 4 hour flight.

Horrible check in process. The app was unusable and the website very confusing

I declined a wheelchair in Vienna as I was told it was a short walk. However, though I "boarded" the bus first, I was at the back when we got to the plane. There were steps up to the plane and no-one helped except the stewardess as I was near the top of the stairs. She found a better seat for me also.

Spending 10 hours on a flight with no video or wifi access due to issues per stewardess was not enjoyable nor acceptable. Will follow up directly with the airline as well