they way they take care of passenger while on flight, and they are on time. I can’t think none what else to be better. I always have great experience flying with Korean Airline!
Korean Airlines has excellent service as usual. Will definitely fly with them next time.
Was a quick flight less than an hour. He gave me two packs of gold fish. Which is fine but of course compared to my other flights, well no comparison, but the flight was less than an hour.
Cons: "Charging outlets Staff could be friendlier"
Pros: "Crews and their messages sounded nice but some parts sounded like it was little too much for normal passengers.; somewhat threatening or too warning ..?"
Cons: "Transit should be guided better, especially if it involves terminal change. It was difficult to pickup and send the luggages as well. The airport terminals were way too hectic. It was hard to find ground staffs."
Pros: "The seats were cleaned and neatly arranged. Amenities were provided such as tooth brush and slippers which made the flight more comfortable."
Cons: "The meals could have been prepared better in both taste and quantity. Flight attendants could have come around more often to refill beverages or requests during meal servicing."
Pros: "Food is great. Crew are very nice."
Cons: "Advanced seat assignment"
Pros: "Crew was great food was great flight was safe"
Cons: "More room"
Pros: "Crew was friendly food was great, flight was safe."
Cons: "More room"
Pros: "Clean, kind cabin crew & nice meals"
Cons: "Great value ,excellent and friendly service."
Cons: "No, all good"
Pros: "Would appreciate if they can provide a list of possible menus to choose for the meals. Consistencies on bagage claim info, and changes in boarding gates."
Cons: "Inconsistencies, on my way back to montreal from the philippines, i was informed that baggage would be claimed directly to final port of destination but didnt, when i arrived at toronto i had to take my bagage and drop it off again, although my next flight would be with west jet airlines, korean air was not able to communicate well with their airline partners as to bagage claim and changes in boarding gates."
Pros: "Clean comfortable"
Cons: "Vegan meal option needs more veggies"
Cons: "Attendants were all business, no smiles. Movie selection was limited."
Pros: "Quiet except for the kids"
Cons: "The meals"
Cons: "Missed connection at ICN due to flight delayed !!"
Cons: "A little bit crowded"
Pros: "It was our first international flight and everything was fine."
Pros: "Friendly crew, good movie selection, USB port."
Pros: "Very professional crew good service"
Cons: "Nothing really pilot couldn't understand him but does it really matter unless is an emergency"
Cons: "The plane was way too hot! Being trapped in a stuffy plane for 5 hours and sweating was the worst!"
Pros: "Was very far but the crew was very helpful and attentive all the way here. We had an infant with us and the crew did everything to make him comfortable when he was fuzzy."
Pros: "Food and comfort"
Cons: "Not so much to watch"
Pros: "On time, clean, friendly, comfortable, helpful."
Pros: "I thought the food was far bette than other airlines. The flight attendances were very helpful and kind. I love the little package i get on the seat. Toothbrush and tooth paste, a pair of slippers, blanket and pillow. Headsets are distributed later. The plane was warm for me so I used the blanket for back support instead."
Pros: "The service was good"
Cons: "Sitting down 5 hrs it was very painful to be sitting that long. My seat eould heat up and it was uncomfortable also. I couldn't sleep during the flight."
Cons: "Flight was delayed for 2 hours from Seoul to SGN. The boarding gate was changed a couple of time, it was very confusing & chaotic. The airplane was very old & the seats were not comfortable."
Cons: "food bad, poor selection"
Pros: "Always love Korean Air - courteous, attentive and professional ! Loved the ice cream they served to prep you for that Hong Kong heat!"
Pros: "The meals were really good for plane food, the flight attendants came around often offering water or juice, and really competitive price for tickets."
Pros: "Food and boarding."
Cons: "No comment."
Cons: "Good customer service"
Pros: "Everything went very smooth and easy! The ride was relaxing and went great!"
Pros: "Just about everything"
Cons: "In priority class the space was narrow when accessing the aisle from the window seat"
Cons: "Terrible service. Old plane."
Cons: "Could have had more options in terms of movies on the flight, such as more South Asian and more Western movie options. They also had a limited drink selection, and the wine was not that great."
Pros: "Great value plus layover hotel bonus"
Cons: "It was all good"
Cons: "The flight attendant didn't speak much English also they didn't tell the passengers to ascend the seat when serving the food."
Pros: "Watched a great movie "spotlight" on board"
Cons: "Flight was delayed a little"
Cons: "Overall flight was good except the long 12 hours stop in Korea was killing us. Maybe it's ok if just one on the way not back and forth of the flight."
Pros: "Great service by all. Very friendly and helpful staff. Thank you for an enjoyable and smooth flight!"
Cons: "I'm a tall guy so I didn't have enough leg room to lay down"
Cons: "There was no wine available"
Pros: "Hospitality was top notch! Always friendly and helpful. Food and snacks was good. Liked having the TV in front of me for the long flight. Liked having the toothbrush!"
Cons: "The ability to upgrade when there were many open seats and I was told at check in that there were no seats available. I had fallen during my vacation and really wanted to upgrade so I can stretch out to not put a lot of pressure on my low back and hip for a 12+ hour flight, and didn't get the chance. Was pretty upset when I walked around and noticed many open seats in both business class and first class. (first class curtain was opened for a short period of time)"
Food was horrible. Flt too crowded. Dirty bathrooms.
Cons: "Its sad to see that only the female flight attendants look after the restrooms, no male attendants were seen doing it on both flights. Disappointing in this day and age this still exists."
Cons: "Entertainment and access to Wifi"
Pros: "Efficiency, good."
Pros: "Cabin crew knew how to work."
Cons: "So surprisingly, the cabin was dirty and the seat comfort was below expectation."
Pros: "Handset to control screen didn’t work. Airline reimbursed me with $75 voucher for inflight duty-free shop."
Cons: "Singapore Airlines is so wildly overrated. The service is frequently poor, and the cabin environment dirty and old unless flying on their very latest planes. Even their A380s are now stale and musty. Not nice."
Cons: "Aircrew took my carry on away while I was waiting to board saying it was too large; left me without the essential items I wanted during the 19.5 hours in the air and two plane changes. Other people were allowed to keep carry ons bigger than mine so I don't understand why they did this."
Pros: "personel provided excellent service"
Cons: "food was ok. A faulty entertainment system did make our flight feel longer."
Pros: "The plane was new. The in flight entertainment system was good, although I never got to experience it fully because the Flight attendant kept switching it off, as I had paid extra (an arm and a leg) for a “bulkhead seat”"
Cons: "The service was beyond awful! The Flight Attendants had a “could care less” attitude. I had special ordered a meal, and they gave me the wrong one. I did not want to make a big deal, so I just ate it. Then they did not offer any beverages when the meal came! I literally had to beg them to make me their famous “Singapore sling”. Shocking really!!. When I had my coffee, my request for cream and sugar went ignored THREE times. Finally they grudgingly gave me only cream, rendering my coffee undrinkable. .....And the list goes on. Never ever will I travel on this horrid airline again!"
Pros: "The food was good, good choices and at good intervals. Lavatories were well maintained. Entertainment was excellent."
Cons: "My first leg, the crew appeared rushed. Seating was tight. Would definitely upgrade next time."
Pros: "Seats are big as old plane"
Cons: "Very old plane, entertainment system therefore very old too. Service was slow, 2 hours after start till they serve dinner, another 1 hour to clear. No special boarding for staralliance gold members"
Pros: "Satisfied and feel good on Singapore airlines, definitely will consider next trip"
Pros: "Quick boarding. Great entertainment system Good staff"
Cons: "Not comfortable seats"
Pros: "Service, staff, food, and comfort! Def the better Business class seats I've had. This was the A380 and, the first legwas a 770 but that was really great also. Awesome work Singapore Airlines"
Pros: "We loved the service, quality of food, entertainment, and cleanliness of Singapore Airlines flight!"
Cons: "Economy is still tightly packed with limited leg room considering the distance traveled."
Pros: "Friendly crew I like that a lot. The diabetes food choice ecselent Thank you"
Cons: "The toilets were very dirty"
Cons: "SQ860 flight on 4th April morning delayed and greatly affected my today trip scheduled."
Pros: "Crew members very friendly. Foods are excellent. Kids have priority to have their meals first."
Pros: "The cabin crew was awesome.. they are for sure the super stars of the company... I wish all of them all the very best for a very bright future"
Cons: "The service of the airlines is impeccable. But the ground staff near check in were not so. I hope they were a little considerate as I was travelling for a family emergency and had to take all my stuff back as I wasn’t sure what date I would return back. I was over weight but wish they had considered a lil as had to pay an other $300 extra.."
Pros: "Boarding, friendly crew"
Cons: "Very slow service, took 2 hours. Entertainment system didn't worked for first half of flight."
Pros: "The service from the Singapore Airlines is always impeccable. The food is delicious. The business class seat is spacious and wider than all the US airlines. There are plenty storage space in your seat space. The entertainment system has many choices and has a lot new release movies and shows."
Cons: "Unfortunately, the ride on Boeing 777 is not as smooth as the Airbus'. The noise in the cabin is louder. The seat is comfortable but the bed is not. First, the flat bed is not transformed by a button and it needs a physical person to flip it over. The mat is thin and I can feel some hard edges while lying down. The noise from the engine transmits to the bed and it is hard to sleep even with the noise cancellation headphone."
Pros: "I've always flown Singapore airlines wherever possible. Standards are unbeatable until this flight..."
Cons: "The dinner was terrible. I am a long time customer of Singapore Airlines and I know where the standard are. The food on this flight was the worst I've seen. The starter (vermicelli) was overly salty, dry and severely undercooked. The main course was acceptable but the portion of chicken was more like side dish not main. Missing sides."
Pros: "food. schedule was on time"
Pros: "Classy cabin staff"
Pros: "Non stop to HK"
Cons: "Staff wake you up very aggressively when meal time. Other airlines leave stickers. This is a long flight, be respectful. Will avoid for future."
Pros: "Overall experience"
Cons: "Could have had a better selection of movies"
Cons: "Foods serving were too slow for economy class. Not enough selections for entertainment."
Pros: "Entertainment even in economy class was excellent -- tons of movies, games, etc. Cabin crew were friendly. Bathroom was very large."
Cons: "In economy, seating was incredibly tight (very little legroom) and at least in my seat, very little reclining. For a 14 hour flight through the night, it made it very difficult to actually get any rest. Food was OK."
Pros: "Crews are truly nice and patient"
Cons: "Crews are very nice, food are not really good"
Pros: "Efficient boarding and arrival"
Cons: "Old plane, entertainment system is outdated, food not good and they went out of the good stuff (e.g. only seafood noodles for breakfast?!)"
Pros: "The hot towels twice during the flight was great"
Cons: "Really just the food"
Pros: "Crew was super nice. Amazed at collection of Chinese movies and music. Great alcoholic beverage selection."
Cons: "Hope that there were more time to order and enjoy beverages."
Pros: "Everything was smooth. Although we took of a little late but we landed as per schedule. Service was personalised! Great trip."
Cons: "They reschudle my flight beaucase I have anxiety. It's my birthday today. I'm suppose to be in China celebrating me and my grandma's birthday right now. Apparently anxiety is something that Singapore airline are very concerned about me, that needs a doctor note to prove that I'm okey to fly. poor coummcation skill and power play"
Pros: "Friendly staff."
Cons: "Kids' meal didn't have fruits. No cellphone charger."
Pros: "Overall treatment of boarding & crew staff was courteous, friendly & helpful. Movies selections were great but I was too tired to watch."
Cons: "Food can be improved. Couldn't eat pork or shrimps, so wished they served either vegetarian or chicken noodles instead of pork or stuff with shrimps. Fish, chicken, beef, or vegetarian options are better options."
Cons: "Headphones were not functioning properly"
Pros: "Excellent experience as usual by SIA."
Cons: "The plane is a bit aged in SIA standard. No USB charging. IFE screen is not bright enough."
Cons: "cramped uncomfortable seats freezing cold in the plane"
Pros: "again, the crew anticipated our needs"
Cons: "The food was very poor indeed, the entertainment system was not working in my seat or the seat behind, I had to move to another seat"
Pros: "Service is amazing! I loved that airplane had Christmas decorations on the walls and great choices of food and beverages."
Pros: "Just as previous reviews mentioned, this is a top notch airline even when flying coach. The staff was courteous and attentive, the food was good and the flight overall was comfortable. I'd fly with Singapore again in a heartbeat."
Pros: "I like your new entertainment devices and big screen"
Cons: "the number of movies is a little bit less. the category of videos is not clear."
Pros: "The service"
Cons: "The quality of the red wine"
Cons: "Older aircraft seats quite hard entertainment on last flight to Copenhagen entertainment was average."
Cons: "The entertainment options were not reflected online"
Cons: "More movies to choose from. Food."
Pros: "The crew was exceptional! They were very friendly and helpful. The food was much better than I expected. The overall experience was great!"
Pros: "Plane was new and comfy."
Cons: "Prefer hot food."
Pros: "Crew was rude and seat was very bad. I could not sleep"
Cons: "They could have been more nice and helpful"
Pros: "Could be a bit more friendly"
Cons: "Movie selections going east and going west"
Pros: "Premium Economy was worth the $$. Especially when the 1st leg of the flight was 15+ hours. My wife was able to sleep 7+ hours. Comfortable and spacious chairs, with good recline."
Pros: "Economy very comfortable. Flight attendants gracious and accomodating. Lots of entertainment options. I dreaded this long flight but it could not have been more pleasant. Even the food was good! We were offered drinks about once an hour which I really appreciate."
Pros: "Seats comfortable; crew members friendly."
Cons: "Somewhat limited choice of movies/TV shows."
Cons: "The only thing that was not the greatest, I think was the ground crew in Manila. It took an unusually long time to get my luggage."
Pros: "I got there. Seemed like no one cared about doing a good job"
Cons: "Really should tell passengers that you are having problems due to weather. Should avoid buses just an annoying flight"
Pros: "good as expected"
Cons: "everything good"
Cons: "Very strict on baggage weight rules for carry=-on. Our carry-on bags were almost empty to meet their weight restrictions. Then, they couldn’t enter my United Mileage Plus number, I don’t think I got my mileage, still need to follow up with United. Used their online site, couldn’t get seat assignments, got lousy seats."
Pros: "Short connection wait time from my New York to Taipei leg."
Cons: "No hot food served."
Pros: "Exit row seats"
Cons: "Delayed. Gates had to be changed too and boarding took longer than what was announced over PA, a bit chaotic. Had to rush to make connecting flight. In flight entertainment had to be rebooted"
Pros: "Amazing food, comfy seats and good entertainments system"
Cons: "the temperature on the plane fluctuates a lot. Sometimes very cold and sometimes too warm."
Cons: "Flight is delay，take a long line for transfer, it makes me dizzy，got bad mood"
Cons: "Smaller seat now with emergency seat"
Pros: "Anytime I have flown with a star alliance airline, I've been more than satisfied with the flight, the cost, the crew and the service. All star alliance member airlines are an excellent choice. Truly EVA is one of the "Stars" in Asia and it shows."
Cons: "Nothing I didn't like"
Cons: "If flight attendant is sick, she shouldn’t work."
Pros: "The flight attendants are very attentive and polite. The journey was smooth. Overall great experience!"
Pros: "Almost same as SF to Taipei"
Cons: "Without asking about drinks and just passed me"
Pros: "Loading and unloading was quick and easy. There was sufficient room for our overhead luggages."
Cons: "There was no entertainment available. The cheeseburger was very low quality."
Pros: "Has snack and drink"
Cons: "No music"
Cons: "the wheel chair servers we're not enough. One person handle ed three wheel chairs. I was the last person boarding."
Pros: "Eva Air handle my check in luggage very well, extra helpful."
Cons: "Eva Air check in counter staff in Cebu, Philippines had a hard time with my Star Alliance Premier Gold status. They probably need more training with computers and dealing with Star Alliance members. They were very nice though, and apologetic for the inconvenience I had to go through."
Cons: "delayed flight terrible asian food no Usb charger"
Pros: "Very plain connecting segment of the flights. Food were not tasty. Service was OK but not great"
Cons: "See above."
Pros: "The staff was very kind and helpful. The flight was more comfortable and enjoyable than I had expected. The food was also surprisingly good."
Pros: "Been 10 years since traveling, usually I would fly United Airlines no more. Eva Air is outstanding!"
Pros: "Nice attendants"
Cons: "I got food poisoning!"
Pros: "Seats are comfortable and the crew was friendly."
Cons: "No meal choice."
Pros: "customer service was superb. very polite staff. amenities made one feel comfortable during the entire flight. food and entertainment was great"
Cons: "would provide wider movie selection"
Pros: "Staff is great. Service, comfort"
Cons: "Not enough water"
Pros: "Just ok nothing special."
Cons: "Uncomfortable Seats, Food not good."
Pros: "The crew is very accommodating and safe."
Cons: "The food could be better. I asked for a coke they gave me a small cup half full and no ice..."
Pros: "blankets and pillows provided three meals nice customer service staff members spacious"
Pros: "16 hour flight to Taipei in Business Class. Seats, service, cabin, amenity kit and bathroom were all better than Cathay and other similar airlines. Plane itself was great. Love the 777-300."
Cons: "Nothing. Was great."
Pros: "Oriental vegetarian meal was thoughtfully organized and tastes well."
Pros: "Everything. They fed us and it was just a short flight."
Pros: "Accommodation was appreciated for 16 flight to taipei"
Cons: "Awful seats on Airbus 330 - uncomfortable at best - too small no legroom and packed like sardines Prison food approximates quality of gastronomic fare"
Pros: "Service, legroom, seat comfort, cost"
Cons: "Food was a bit bland and the temperature was really low for my comfort"
Pros: "In flight food was delicious and crew was very friendly"
Pros: "Entertainment was nice, food was good. When asked for a second blanket, it was given to me shortly after, washrooms were great"
Cons: "The flight attendent did not let me move to an available seat but the next two people who asked were allowed. I was very uncomfortable and freezing the whole time."
Pros: "Food was provided on a short flight. It was an unexpected surprise."
Pros: "The crew were very friendly and responsive to all requests."
Pros: "The crew is consistently wonderful!"
Pros: "crew were fantastic. stewardess called Stacy was wonderful; had to time to chat and sort out my diet problem (gluten free) in time for the return flight. i've flow on a variety of airlines over the years and, frankly, ANZ is by far the best for friendliness, efficiency and understanding. Big Thanks"
Pros: "Crew was awesome! Kind and funny!"
Cons: "The weather, but pilots did great despite it."
Pros: "Entertainment options. Communications from captain. Dimming of cabin lights."
Cons: "Delays on both ends, including a substantial delay waiting for an open gate. Food was poor. Flight attendants were occasionally impolite."
Cons: "Asked for an isle seat; was stuck in the middle. Way to long of a flight for that"
Pros: "Their plane"
Pros: "The airline and staff appear to be friendly and efficient"
Cons: "Seating in economy is tight. You really cannot move without annoying the passengers on either side. This also makes eating difficult."
Pros: "Kind staff, long flight but the attendant were super kind"
Cons: "Food in business class and more choice of movies"
Pros: "The crew was wonderful again. This time I had an aisle seat in the center section and it was much more comfortable. The food was vegetarian and quite good."
Cons: "No complaints!"
Pros: "They took care of you. Meals were good. Excellent airline"
Pros: "Seats rows seemed to be more distance apart than other airlines. Flight was actually done by Air New Zealand rather than Cathay Pacific. Check in at Auckland airport was very quick and highly automated, however, our gate was not posted till one hour before the flight, so we did not know where was the best place to sit and wait."
Cons: "Food was mediocre. Coffee and tea were like warm or cold."
Pros: "Good food"
Cons: "Why so cold in the cabin!"
Cons: "Boarding and take off was delayed by about one hour, with no proactive communication from crew about the delay. Passengers waiting to board individually questioned why we had not started boarding yet when information screens in the airport displayed otherwise. We did not start boarding for a 12 hour international flight until ten minutes to scheduled take off. The first time we were informed about the delay as a group was after we had entered the aircraft."
Pros: "The option to gate check strollers for easy access with a toddler"
Cons: "The stroller wasn't delivered to the gate by Air New Zealand"
Cons: "For the $s paid for this flight the crew could be a little bit friendlier and having a smile on their face."
Pros: "Free drinks and snacks"
Cons: "The meal choices were chicken curry or beef on this flight. They ran out of beef quickly. Why would you serve something like curry on an airplane that’s not at all agreeable to at least half the people on the plane and then force the rest of us to eat it when you run out of the other option? My seat recliner was broken so I got to sit straight up for 12 hours."
Pros: "Plz could u guys add Korean subtitle to movie or tv . Because when i was boarding, i couldn't find any Korean subtitle. I can understand English so that's find. But it let me think u guys don't really care Korean market ."
Cons: "I was not given a chance to make a seat assignment on the Alaska legs between Seattle and LA and ended up being stuck in a middle seat going both ways. There,was no option during booking to make a,seat selection. This was also true for the LA to Auckland outbound leg. This is an area needing improvenent."
Pros: "friendly staff, ease of boarding"
Pros: "Booked these flights though Kayak. Landing from LAX at 0730 at Auckland international terminal and then departing at 0900 from the domestic terminal. This is not enough time, doesn’t allow for customs and immigration. It was a really stressful experience running between terminals with my luggage, as there was less than a 1 hour window after getting through customs and immigration, so the bag drop at international wouldn’t accept them. Got to departure gate 12 minutes before plane departure. You need more time to have a good experience !"
Cons: "Not enough time booked by kayak between an international arrival and domestic departure"
Pros: "The food was very good, the movie selection was great, and the staff were friendly and caring."
Pros: "Two toilets in Premium Economy, comfortable seat with blanket, headphones, and large pillow"
Pros: "Good thing, we got there."
Cons: "The flight attendants did nothing and told us we had to buy water. Really?? We were over charged for our baggage by a long shot. You sell cheap flights but by the time you pay for bags it is no longer a deal."
Pros: "Can't say enough about how good the experience was. It felt like business class, except the seat doesn't transform into a flat bad. Service, meals, amenities, washrooms, etc. were amazing. Also, the flight times AKL-YVR and YVR-AKL are so civilized! You leave each city around dinner time, you dine, you watch a movie, sleep as much as you want, have breakfast, and then it's time to land! Way better than other options that leave at odd times."
Cons: "I can't think of anything to improve. NZ really rocked the flight and the Premium Economy product."
Pros: "All the attendants were wonderful."
Cons: "The hand cream and lip balm were excessively scented. I could tell when anyone in the cabin used it. The food was a little too fussy for my taste with trying to put 12 ingredients in one chicken dish."
Pros: "The crew was very nice, and I loved the entertainment options."
Pros: "Awesome in flight entertainment! Very corteous and polite crew!"
Cons: "Im midsized asian, i the seats are too small"
Pros: "Cool temps in plane"
Pros: "Crew was professional and friendly, food was excellent, entertainment choices were fantastic."
Cons: "The seats were a bit uncomfortable, we were in coach, but they were not horrible. Just lacking lumber support and didn't recline very far."
Pros: "smooth flight, good treats, great legroom and fun crew!"
Cons: "- Crew was ok, not friendly just professional."
Pros: "Excellent service, prompt attention, really great flight experience"
Cons: "Got delayed in Queenstown and left the next day, First to Wellington, Auckland, Los Angeles and finally OKC"
Pros: "Nearly always enjoy flying Air NZ and this was no exception. Friendly efficient service."
Cons: "Not getting a choice of meal due to being last row of seats."
Pros: "I liked the entertainment selection. There were plenty of movies to choose from--and I do mean a massive selection. Also, the food was better than I usually expect from airplane food. The crew was very friendly."
Cons: "I guess this goes for all economy class seats, but there's no room to move. I was lucky to have an empty middle seat (which merits the "good" rating over the "okay"), but even with that, maneuvering was difficult (trying to get stuff from the carry on stored beneath the seat, etc.). Things got worse when the person in front of me decided to put his chair back all the way into my face."
Pros: "Plenty of movies. Tight legroom and harder to get into seats with pillows, headsets and blankets on seats and the plastic bags make them slip everywhere.. Maybe pass them out after everyone had boarded."
Cons: "See above. Plus it was a rough turbulent flight."
Pros: "I was on flight nz10 from Auckland to hawaii 3/28th. Loved the crew, they got us on board quickly and we would have taken off on time but had to wait for 2 people showing up late. Anyway, it was a redeye so people slept for most of it and I watched movies and drank wine. The airplane was clean and bathroom were as well. It was a full flight so a little cramped."
Pros: "Check in process was very good"
Cons: "Staff is not necessarily as attentive to individual needs as they could be. Many oversights in service. Also, the sound on my video speakers was distorted (loud screeching) that ruled out any chance to watch any movies on this long flight."
Pros: "already commented above, everthing about the same...staff was very nice"
Cons: "Very tight small space, food not great quality. Also a lot of plastic used, hope there is a recycling program in place or strives to reduce the waste for the food."
Pros: "Snack ordering system Good service (picked up passenger's eye glasses when person was sleeping)"
Pros: "Very friendly and good service- price was very high for the distance/time"
Pros: "Lost our baggage twice!"
Pros: "Flew from LAX to NZ and then to Tonga. Both flights were amazing with the best cabin crews. I would highly recommend Air NZ."
Pros: "I have not flown international in a long time. It was confortable and entertainment was great. The only thing I did not like is that with New Zealand air one can only check in 1 bag for free. We stayed in NZ for 18 days. The other airlines let you check in 2 bags. For an international flight 2 bags is only fair. Thanks."
Pros: "Crew was very nice"
Cons: "Seat back did not recline, free still water not available on touch screen ordering"
Cons: "The entertainment system constantly plays media you can't control during the full takeoff and landing times, you can't even turn off the screen. This was particularly annoying during a nighttime landing. Also most of the movies had their content edited."
Pros: "I had the economy XL seat and was quite comfortable"
Cons: "Other than earphone (one ear) not working, all others are good. That was the 2nd pair with the same malfunction, so I suggest changing the earphones."
Pros: "Kind workers and excellent food"
Pros: "The staff was friendly, fast, and the on boarding was organized. Not like other airline, China Airlines has made an impressive impression with their staffs friendliness, organized policies, and great movies to watch."
Cons: "I got economy, the seats were uncomfortable"
Pros: "Food was good flight was on time"
Cons: "It was good"
Pros: "Fast and efficient boarding process. Nice selection of movies."
Cons: "Seats (economy) can always be more comfortable."
Pros: "Friendly staffs & price"
Cons: "Not much legroom for economy"
Pros: "Service was very good"
Cons: "Chairs in business class in A 330 were not too good in my view"
Pros: "Good entertainment choice"
Cons: "Average economy plane food"
Pros: "Food is awesome as well!"
Pros: "Food is awesome!"
Cons: "The seating and the earphones could have been better"
Pros: "Food was ok"
Cons: "End to end experience, was not informed in advance when we purchased the tickets in regards to the baggage when in transit flights"
Pros: "Crew was great, flight was short"
Cons: "Plane was dated, seats had a smell, tv were old"
Cons: "Almost 3 hours LATE ,"
Pros: "Food is surprisingly not bad, with entertainment is a plus."
Cons: "luggages delayed for nearly one hr. Many ppl waiting for luggage at the luggage bell"
Pros: "Very clean and on time"
Cons: "Legroom was tight. Much less than the sfo/Tiapie leg"
Cons: "The English of the crew wasn't fantastic"
Pros: "The food and entertainment was excellent. Thr crew are friendly and luxurious plane comforts make it worth the trip paid for."
Cons: "Not enough fresh air, breathing quality was poor before take off. We had fumes from jet gases leaking in through the air conditioning, but once the plane departed the quality improved."
Cons: "Going to Taiwain food is good but going back to LA it sucks"
Pros: "I was surprised that they provided meal for less than 1.5 hour flight. The fare was very affordable for only a few extra hours waiting in Taipei. Very happy with their service. I will definitely use China Airlines again."
Cons: "Nothing I didn't like."
Pros: "The service from the beginning to the destination was great. I found the staff very professional"
Pros: "the flight wasnt too packed so i had enough space and the flight was cheap, worth it."
Cons: "the time the flight was available for."
Pros: "Warm service from check-in to destination. Counter staff arranged, without hesitation, upon my casual asking if could change to window seating and she did it with a smile (though I've web-checked in already). Service on flight was heart-warming too!"
Pros: "The crew was very friendly and service was great on all China airlines."
Cons: "On this particular plane it was very uncomfortable. It was extremely noisy (the plane not people) and the exhaust was so strong it made me feel so sick, nauseous and from what I can tell others felt the same. This was the only plane that was like this of the four planes I took on this trip. The rest were excellent overall. Thank you."
Pros: "Boarding was organized by zones. Pretty smooth and quick."
Cons: "Having to checkin a carry on that was supposedly bulky when a) many people had backpacks at the same time as a hard case carry-on and b) this was the same carryon my son had on the outbound. Supposedly, FAA is more strict going into the US. The supervisors in the Manila-Taipei (10:45AM Jan 3, CI702) were very petty and inconsistent. The laptop backpack and carryon bag were already weighed and they demanded to re-weigh them."
Pros: "Pleasant flight attendants, great attentiveness. Clean planes."
Cons: "Seat cushions were VERY hard."
Cons: "They waited for another flight to come in I think because they could not sell enough seats so they doubled up one of their flights and made us wait for 12 hours very sad miss my connecting flight and further flights and friends at destination turned into a horrible experience but on my way home now hopefully it won't be so bad going hole"
Cons: "No entertainment during the flight."
Pros: "It was a great flight There staff were great, even fed us on a 80 minute flight"
Pros: "China Airlines does an excellent job at doing their best to accommodate passengers that do not speak the native language. During my whole experience with China Airlines, I really felt I was a valued customer."
Cons: "The only problem with the flight was out of China Airlines control. A shuttle bus to terminal had issues and we had to wait onboard for another bus. The crew still did a great job keeping us informed of the situation."
Pros: "The entertainment was excellent, there were so many choices to choose from, it made the long flight less stressful....The Boeing 777-300ER was smooth and quiet for a twin aisle plane of its size. Lavatory was clean most of the time"
Cons: "Even booking 3 months in advance, we could not select the seats. Our seats were assigned while checking in. Thus our family of 3 had to sit apart from each other."
Pros: "Enjoyed everything about my flight.Awesome service from the crew most welcoming.Plenty of leg room and comfortable seating.I have already recommend this airline to family and friends."
Pros: "They got us there. Good movie selection. Good wine"
Cons: "Normal Chinese airline seats are small and hard just lick setting on a rock. Didn't eat the food."
Pros: "Comfortable seats, nice attendants. We couldn't watch any movies or programs, and hear music."
Cons: "Screen weren't working to watch programs, and hear music"
Pros: "The airline attendants were very friendly."
Cons: "We had a free movie on a 3.5 hour flight but not on the 6 and 9 hour flights. It's time to step it up for long haul flights!"
Pros: "China Air did a fine job overall. SFO TO Bali. The food was ok and the movie selection was a little short for newer stuff. But all and all for the price = good."
Pros: "The aircraft is very poor the seat is very bad condition you feel like you sitting on steel sheet for the link of the flight which is 13 deceit is very nerrow very bad condition , when I ask the host he said the aircraft is going to be retired next week so that's a very bad luck for us to fly 13 hour in this condition food is very bad I was disappointed out of the whole trip"
Pros: "Had entertainment that was similiar to international flights in Delta"
Cons: "The food was pretty bad with bread being stale/tough and some of the main courses too greesy to eat."
Pros: "The boarding process was well organized and quick despite the size of the plan."
Cons: "The seats are very narrow and not much leg room."
Pros: "The crew was very nice. The flight was safe"
Cons: "Only pork was served. Every movment of the back passenger were felt."
Pros: "They were so helpful and kind at the check in counter. They allowed us to change our flight so we could arrive in Hong Kong early. We really appreciate that."
Pros: "comfort of premium economy seating in 777 ER300"
Cons: "Food service not that good."
Pros: "Would recommend it!"
Pros: "The crew didn't nag that I can't watch a movie on my mobile, even during take off and landing. That's highly appreciated. I also could tallies my GoPro during the entire flight, no negative comments from the crew, unlike many other regional carriers here."
Cons: "The IFE screens are very small and dated. There are big IFE boxes under the seats limiting your feet real estate. Food was mediocre at best."
Pros: "Flight attendants was prompt and courteous."
Cons: "Food was okay."
Pros: "I liked the wide selection of entertainment on the personal televisions on the plane. The reclining of the seats were not bad. The stewardesses and stewards were very friendly and attentive and I felt that the really cared about my experience. Everything was very clean and new."
Cons: "I did not like the boarding process. From starting at check in it took two hours to finish queuing and then to waiting for boarding it took another two hours. Additionally the plane was delayed. I felt cramped in my seat and I am five foot three inches and very petite so that's saying something."
Pros: "Generally comfortable. Friendly staff."
Cons: "Food was mediocre. Entertainment was limited. The screens were outdated, making it difficult to watch anything."
Pros: "Crew ! Very quick and accomodating"
Cons: "Oh the veggies in the noodles was kinda overcooked but the noodles is delecious"
Pros: "The crew was amazing!!! Going above and beyond trying to help me get directions to my hotel in Taipei and super friendly! My overall experience with flying China airlines for the first time was great!! I will definitely fly with them again."
Cons: "The room of the seats. A little more leg room for my 14 hour flight would have probably avoided my leg cramps but I understand you get what you pay for. :)"