Pros: "Super friendly crew and great seats."
Pros: "When we arrived at airport to check in there was no internet and only people who had checked in much earlier on their phones could go to the boarding area. A large number of people had to wait for "somebody" to write (!) boarding passes. All of this was quite a mess and took a long time."
Cons: "Communication was lacking..."
Cons: "They changed our boarding gate three times"
Pros: "It went with no trouble"
Cons: "The inflight service wasn't great"
Pros: "Crew was amazing"
Cons: "Food please"
Pros: "The inflight crew was nice."
Cons: "I hate checking in with LATAM! I swear they make up new bag rules for every person that walks up. There were people with 2 carry ones, purses, and shopping bags. But I couldn't bring 2 backpacks(school backpacks!) on. I had to check one. I HATE LATAM! Every time it is something different with them."
Cons: "Overall a good experience."
Pros: "On-time departure & arrival. Good landing."
Cons: "Crew not friendly or personable. No smiles. Minimal beverage service on a 3+ hour flight. Check in & boarding at Ushuaia was convoluted and slow."
Cons: "No choice in food and very little provided. Half a sandwich with stale bread for breakfast"
Pros: "On board entertainment"
Pros: "Cabin crew were excellent Business class seating quite roomy"
Cons: "Food was ok but not to the standards of Qantas / Emirates or Etihad The cabin seating etc, looked a little tired & dated & the seats mechanical operation was clunky. Toiletries bag provided was quite limited, but was fit for purpose."
Cons: "Delay meant I missed a meeting deadline."
Pros: "We are an American Family. We traveled on LATAM Sydney to Auckland round trip. The plane was brand new Boeing Dreamliner 787-8 with all the bells and whistles. The attendants who are Spanish speakers but bilingual were delightful. We had one meal on each flight and 2 rounds of drinks. We had no issues with carry on or checked luggage. To summarize we had 2 perfect on-time flights with no fuss or drama. I couldn't recommend them more even if I tried.."
Cons: "food was terrible, I was traveling with my 3 year old son and I was never offered a meal for kids, if there's one. seats are always uncomfortable;/"
Pros: "Courteous, gracious service; efficient and comfortable flight. Thank you!"
Pros: "La tripulación muy atenta"
Cons: "La comida"
Pros: "On time flight & very nice service."
Pros: "Comfortable and sufficient entertainment."
Cons: "The food wasn’t spectacular."
Cons: "We were traveling with 2 children. Seats assigned: rows 15, 18, 32, and 38. Nobody in the crew (from the desk to the plane) was able to solve the problem. We solved it swapping seats with other passengers. We were 4 with 3 carry-on bags. The person who was in charge was very rude. They don't allow us to carry any of them in the cabin and 1 arrived broken. I had no problems like this before, With full flights like this is normal to have to send some luggage that you expect in the cabin to the hold, but in this case the crew was very unclear and rude. The food: it was a short flight and they give us our snack just seconds before the landing. Finally, they lost 1 of our bags. Waiting to see if it appears."
Cons: "El vuelo salió a tiempo y en los horarios exactos lo que. o me gusto que me dañaron un bolso y me lo hicieron huecos"
Pros: "Flight was on time, we left early and arrived early! Flight attendants were very kind."
Cons: "Hidden baggage fees. Extra fee to check in a bag was not disclosed at the moment I purchased my ticket. This airline doesn't even provide water to passengers. It's as stingy as it gets among all other airlines I've flow and value for money is poor."
Pros: "Gate crew was very nice and efficient."
Pros: "Excellent service and the food is awesome :-) It has one of the youngest fleets in the industry!!! the LATAM Dreamliner feels so smooth! You should really try that aircraft, it has a special pressurization that you won't feel the"
Pros: "I loved the whole trip"
Cons: "Everything was great! No complaints!!"
Pros: "Dreamliners are absolutely awesome. I felt refreshed when I landed. Smooth flight, awesome crew."
Pros: "crew! just awesome"
Cons: "some people being to loud at sleep times."
Pros: "It was on time. The staff was efficient and courteous . Very hospitable."
Pros: "I got to my destination safely and on time"
Cons: "I took 5 flights with LATAM during the last 2 weeks. All flights delayed over 1 hours for no reason."
Pros: "Plane was huge and comfortable. Lots of movies and shows to pick from. Crew friendly and considerate. Pillow and super comfy blanket. They offered dinner and breakfast on an overnight flight. Only ate egg and it was normal plane food. We landed 30 min early."
Pros: "Enjoyed my first trip on LATAM."
Pros: "El avión era un 787-9 en excelente estado y muy cómodo La tripulación muy amable"
Cons: "El snack era un croissant jamón-queso que venía casi congelado, malisimo"
Pros: "Was pleasantly surprised to find more legroom, more storage and a great selection of entertainment.."
Pros: "I have bought a ticket from To Aeroparque Jorge Newvery; and they cancelled the flight and sent me to Ezeiza without prior inform, concent and without any compensation."
Pros: "Excellent service and courteous staff very clean aircraft great choice of movies/TV and music. Tasty snack provided. Good value.."
Cons: "Latam could not link with American Airlines. It was like I had two separate tickets even though they had a code share with AA. I couldn't get a boarding pass across airlines and my seat assignments were a real problem."
Pros: "Todo funcionó de acuerdo a lo planificado."
Pros: "I liked the spaciousness and services of the 787 I liked the curteous and generous service of the crew I liked the boarding and deplaning I will consider using LATAM in my long-distance overseas travel"
Pros: "Got a snack box and some drinks which was good, smooth ride back- nice flight attendants"
Cons: "Boarding took a minute to start, but it wasn't too bad"
Pros: "the price"
Cons: "everything else"
Pros: "New plane. good entertainment system"
Cons: "Staff not responding to requests no water available in common areas food listed in the menu not available for all passengers."
Pros: "This was my 5th flight on LAN. All have been consistently excellent. The food in-flight was simple as these were all flights < 3hrs, but very very good and staff was terrific. Logistically no problems at all."
Pros: "Great flight, smooth, good snacks"
Cons: "Wish we didn't have to use a bus to deplane"
Cons: "Flight was delayed without explanation. We finally reached Salta and then returned due to weather and were kept waiting in a room for hours while LAN attendants stood around conferring. Got there 20 hours later...on a different airline!"
Pros: "We travel with bicycles and the people at the desk were sympathic and helpful. We got charged more than what I understood from the official website but it was still decent price so didn´t say anything. We got twice the same snack on the flight of 3h30. Good thing the chocolate was good. I thought it could have been different and a bit bigger."
Cons: "We flown in few electric storms, suffered from a lot of bumps, and landed in a pretty cowboy way in clear sky. Didn´t appreciate the flying at all. Felt like the pilot was either not enough eperienced either not caring about passenger´s comfort. We had to collect our luggage and bicycle boxes at transit in Buenos Aires airport. One bicycle box got bumped and a piece of bicycle was exposed. Later on after the flight, we got problems on that piece (a front wheel) because of that bump and needed to repair it. We saw how the the crew was handling our boxes : didn´t care at all and placed it in all possible positions while it should stay in the same position. We arrived at AEP at 10:14PM and had a connection flight at 4:40AM the next day. Had to collect our luggage (and huge bicycle boxes) and wait until 2AM to check-in. It was a pain to carry everything and to live all over again the check in, and to not being able to do everything allready at arrival, espacially at that time of the night."