Still waiting for my coffee!
Bangkok airport needs a redesign to make it more accommodating for passengers with long layovers between flights. It needs a better selection of restaurants, stores and rest rooms near the departure gates. It also needs a shuttle or other transport system to help passengers transit the long distances between gates in different concourses.
I was very impressed with this airline. The plane was clean. The attendance were nice and it was a great comfortable experience. The zipper on my suitcase broke after I checked it, and they wrapped it all Thailand plastic wrap to prevent it from coming apart during the flight. When I got to Los Angeles, all of my items were safe and still in the bag. That is above and beyond!
Pros: "The crew is always amazing: highly professional, attentive and friendly. The whole experience with Singapore Airlines is always a treat."
Pros: "Crew , amenities and food"
Pros: "They were very generous with food and drinks. It was a pleasant flight."
Cons: "Our seats were uncomfortable. We did not like sitting on the front row three deep. We would have preferred the extra legroom seats we had on the 1st flight"
Cons: "flight on time. flight was delayed and gate changed"
Cons: "The person next to me had a distinct body odor."
Pros: "one of the crew was rude. my spouse forgot to fold-up the cup holder, the hostess heat the holder so hard while walking. I don't know but it appeared as very very rude."
Cons: "Improve the process for boarding people were standing there for 45 minutes to 1 hour. People there needs training"
Pros: "The crew, their professionalism and wide variety of entertainment."
Cons: "Air-conditioning was not working properly in the cabin and it felt warm. Seats are a tad uncomfortable and not wide enough on the 777."
Pros: "Staff very attentive not disturbed after meal The smiles and demeanor of the staff"
Cons: "The flat bed is not comfotable needed help from attendanr all the time felt like i was constricted"
Pros: "The seats were comfortable and the staff was very attendant!"
Cons: "No complaints"
Pros: "Staff were very attentive and checked in on us regularly to make sure we had everything we needed. Food was great and ammenities kept spotless."
Pros: "Excellent crew"
Cons: "My seat was very hard"
Pros: "It's not the cheapest way to fly but it's a great way to cross the Atlantic. Seats are big enough for 2, really. Lay flat beds make the night crossing east tolerable. You really can get several hours sleep. The cabin crew is outstanding, patient, and extremely responsive to requests. Two meals served were excellent. Entertainment choices were complete. After a number of flights in Economy on other airlines I'm spoiled by Singapore Airlines and also by Business Class. And their fares seemed much less than others for the JFK to FRA route. Had no idea this level of luxury existed on an airplane."
Cons: "My seat assignment was moved without explanation on our return flight, FRA to JFK. That was disappointing. The gate folks were apologetic but no real explanation given."
Cons: "Food , both quality and quantity was poor. Entertainment - world movies did not have many choices for such a long flight"
Cons: "Delayed 2 hours behind schedule"
Pros: "Entertainment system"
Cons: "Uncomfortable seats with no space, arrival at last gate"
Pros: "Crew members very friendly. Foods are excellent. Kids have priority to have their meals first."
Pros: "Able to check luggage in 48 hrs before flight saving $50 storage fees, so went back into CBD for the day."
Cons: "20 mins late boarding meant plane left 35 mins late although still arrived on time."
Pros: "Singapore was fine and helpful with a crazy problem JustFly created then didn’t fix."
Cons: "JustFly billed the wrong price, then to fix that,created a new ticket with my name misspelled and failed to cancel the original ticket. We later upgrade seats via Singapore then discovered the duplicate booking and misspelling. To fix that JustFly cancelled the booking with the seat upgrade. Singapore restored our upgrade at the airport but only on one direction so we had to go through it all again."
Cons: "I took the 777 on my flight to Perth and the seats are so so different from the ones on A330. Don't bother with Business class if you are flying the A330. It's not worth the money."
Pros: "Crews were all nice, respectful and helpful!"
Cons: "I wanted to watch Indian movies, but I didn’t see the subtitles for most/all of them."
Pros: "Service was nice."
Cons: "Comparing to recent businesses class flight on Emirates; Singapore airlines seat does not recline to flat bed. Boarded flight st 11pm and arrived at Singapore at 7am. Toiletries like tooth brush and paste, razor etc. were not provided. Emirates provides, so we did not pack in-flight."
Pros: "Classy cabin staff"
Pros: "Non stop to HK"
Cons: "Staff wake you up very aggressively when meal time. Other airlines leave stickers. This is a long flight, be respectful. Will avoid for future."
Pros: "Helpful staff and a comfortable trip. A plus all the way around"
Cons: "Kids playing and out of control and the flight attendants wouldn't do anything."
Cons: "Flight was returned from tarmac and delayed for more than 7 hours. No accommodation was provided, even for people with young kids. 15$ coupon was provided interested, are you serious?"
Pros: "1) Crew very personable and accommodating 2) Food was good 3) Arrival on schedule 4) Entertainment system provided lots of choices 5) Baggage arrived in reasonable amount of time"
Cons: "1) Economy seating was cramped (long-haul flights should have more spacious seating) 2) Crying babies made flight almost unbearable 3) Process of leaving the plane took too long because only one exit door was used 4) Departure delayed by 35-40 minutes (made up in flight)"
Cons: "Put some natural spray in the washroom for guests to kill their odor. I was the lucky one sitting outside the washrooms."
Cons: "poor ground and inflight crews hospitality poor food quality poor food variation"
Pros: "Crew went out of their way to make sure we had everything we needed. Seats seemed roomier in economy than other airlines. Lots on movie choices."
Cons: "I didn't care much for the meals, but my husband loved them."
Pros: "The entertainment 100s of movies & Shows The very good portions just right"
Cons: "Boarding is very efficient and well organized But when it is going to be an hour late the passengers should be told not stand there on lines with no information"
Pros: "The choices for entertainment were excellent! I was never bored for a second on my 20++ hours of flight. I love how they gave us in-ear earphones instead of the normal airline headphones that keep on sliding off."
Cons: "It was quite difficult for me to get comfortable. Maybe it's due to my shortness, I can't really rest my head that well"
Pros: "Getting up at 4am on a Monday (post Singapore 7s) - couldn't have been a better timing for a free upgrade (as the plane was full). Travelling on Singapore Air is always a pleasure - but that made it even better....."
Pros: "Attention to detail, good leg room, entertainment options and a brand new plane"
Pros: "got us there, efficient and effective crew."
Pros: "In-flight Entertainment. Orderly & on-time boarding."
Cons: "Food selection was limited given we were traveling Economy class."
Pros: "Great entertainment, good service, clean plane."
Cons: "The lasagna was pretty dry and meh."
Pros: "Everything about this airline was great. It would be impossible to go hungry on this airline. Half the time I can't get a bag of peanuts on a 6 hour flight. On Singapore airlines someone was always there to accommodate you. Best service I've had yet. Highly recommend this airline!"
Pros: "I have never encountered nicer more professional staff. They always had smiles and seemed to really enjoy their jobs. I always tell friends if they have a chance to fly Singapore Airlines to do it. They won't regret it. Especially on long flights."
Cons: "I was in economy class but I would have liked more leg room. My knees where hurting from having little leg room."
Cons: "The entertainment was poor"
Pros: "SGN-SIN is normally less than two hours. Business class very comfortable. I did not use the entertainment system -- it had trouble starting, by the way. Crew very attentive to passengers' needs."
Cons: "The aircraft had landed on time. Why does it take so long to start boarding? Of course the delay in take-off snowballed, more delays were added circling the airport of SIN."
Pros: "Overall, the Singapore Airlines team are always professional and friendly. They pay attention to every detail and try to make sure everyone is as comfortable as possible. One of my favorite things about this airline is that snack and juice are readily available throughout the entire flight without bothering the flight attendants, say in the middle of the night. This includes fresh fruit and juice, which in my book is a huge plus. Their bathrooms are always clean and include extra cosmetic amenities."
Cons: "Sometimes I feel like the cuisine is a bit too Asian and spicy. I had the fish curry and paid for it later in the flight in the bathroom, if you know what I mean. Also I was disappointed that I could not continue the same movie on this flight, as my previous flight, despite both flights being Singapore Air and using the KrisWorld entertainment system. I think the movies should be the same on each flight. However, the wide selection was great and I watched something else instead and really enjoyed the music selection."
Pros: "Crew and staff were great and accommodating."
Pros: "The flight took off 10 minutes earlier and landed about 30 minutes earlier. I ordered seafood meals and the food was delicious and the service was excellent. The movies and flight info on the screen were very easy to operate."
Pros: "The crew was amazing. very helpful and great services."
Cons: "While waiting in the check-in line, it would be better if one of the crew would come and ask the travellers if they have got everything. cause I had my Covid test and it was negative. However, they said that my final destination place won't accept my test. rather me waiting on the line that was not moving ahead at all, I could have sort things out some way. So, it would be nice if the crew would come to the passenger on the line just to make sure they have everything right."
Cons: "Flight was a little long!"
Cons: "Need improvements"
Pros: "The flight crew/staff were professional and very helpful and accommodating to the passengers from check in to deboarding."
Cons: "Seats were a little close, especially for a long flight, with meals. Tight fit to be maneuvering, literally rubbing elbows."
Pros: "Another confirmation of excellent QA service."
Pros: "Crew was excellent"
Cons: "Food could be better and please offer drinks before you serve meals like European air lines."
Cons: "Cleaning of bathrooms"
Pros: "Wifi !!!!"
Cons: "Bigger seats"
Pros: "The crew was exceptional! Seat was comfortable and extra seat not occupied next to me giving me extra elbow room also in addition to sufficient leg room."
Cons: "I would have a few suggestions but it would rise the price of ticket significantly. We got what we paid for."
Cons: "Check-in service at Ahmedabad was very bad. The staff there seems to be very disorganized. Took an hour to check-in may be 10-12 passengers ahead of me."
Pros: "Just OK"
Cons: "Airport lounge at Ahmedabad"
Pros: "Plane quite empty so lots of space."
Cons: "Service not very attentive, had to repeatedly ask."
Cons: "The vegetarian option for breakfast was a stale waffle with apple compote. Inedible."
Pros: "The comfort of the plane"
Cons: "The staff at Atlanta International Airport were terrible; not customer friendly. The supervisor at the check-in counter needs to be replaced. I am not one of your frequent flyers but travel internationally. However, based on his attitude I will think twice to select Qatar as my choice of airlines."
Pros: "The crew was amazing. I upgraded to business class and am so happy I did for the 16 hour flight."
Pros: "The crew was amazing!"
Cons: "The internet service was not working!"
Pros: "Short 4 hour flight, full - not one open seat Yet, the crew was super nice and efficient."
Pros: "Yes crew was very polite and seat were comfortable. Roomy enough to stretch leg for height of people up to 5'7"
Cons: "overall everything was good. Toilet could have been little roomier. little cranked up. People with overweight would have tough time.."
Pros: "Attentive crew, good menu"
Cons: "Providing in-ear noise-canceling headphones instead of the typical around ear noise-canceling headphones"
Pros: "Short flight. Attentive crew"
Pros: "Just as I thought it could not get any better The service was perfect. The privacy was superb and the comfort allowed me to sleep for a good while."
Cons: "Nothing to dislike."
Pros: "Everything really.They run the airline very smoothly and professionally from boarding to disembarking."
Cons: "They tempt you with so much food lol although some of the food wasnt too appealing.toilets very clean and seemed to stay that way throughout long 17hr flight.good leg room for a long legged guy like me.felt sorry for lady with two young children.She could have been allocated better seats."
Pros: "Nice airplane, great crew."
Cons: "Beef stroganoff was terrible"
Cons: "Transfer was messy, no screens or indications on sight when landed in Doha to transfer with a very short time. Boarding in Doha was extremely slow, some passengers had issues with their travel documents and instead of handling those issues on the side, they kept everyone waiting for over 15 minutes"
Cons: "Same as above."
Pros: "Staff was reasonable"
Cons: "Little to no leg room on a 15 hour flight while travel with kids was an extremely difficult/painful experience. International airlines have to stop squashing people in the economy class. That is insane."
Pros: "Overall a good service with good food."
Cons: "When flying from New Zealand to Doha, we departed Auckland at 15h25 and due to the time zone, most passengers body clocks would have been expecting sleep within a few hours. However we were flying West and thus into daylight. Sadly the window seated passengers were not asked to close their window blinds to block out the sunlight and many were left open. This made the cabin very bright and a difficult environment in which to sleep. Too much advertising before the on board videos, but otherwise content was good."
Cons: "Overall excellent"
Pros: "Good food and services"
Cons: "Boarding slow and luggage too strict"
Pros: "very courteous flight crew"
Cons: "baggage took along time to come business class luggage came after economy"
Pros: "Food was great Seats were comfortable Everyone was super nice"
Cons: "Need good wheel chair service."
Pros: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Cons: "I was not given any option regarding the change of my departure flight from Colombo. Originally it was scheduled for 13th 3.25AM and it was brought forward to 12th night 20.20. This caused inconvenience to me and my family to wait 7 hours for the connecting flight to Johannesburg from Doha. When the flight is changed by airline for their convenience, they would have given preferential treatment to the passengers involved. We had to bare the cost of food and make us comfortable on our own due to the delay in transit."
Pros: "Great amenities and service - fed often throughout trip and great console with games, movies, etc."
Cons: "The neck rest was a bit tall and deep for a shorter person with a smaller neck - it caused me some discomfort while trying to rest."
Pros: "Crew was courteous, plane was clean."
Cons: "Food quality was mediocre. Very limited legroom."
Cons: "this time food was not that good which when traveled before."
Pros: "Exceptional service!"
Pros: "Personal courteous service"
Cons: "Quality of food"
Pros: "I am taking Qatar on all international travels when possible."
Pros: "The flight attendants was nicer on this flight then the US to Doha flight"
Cons: "Seats were not comfortable"
Pros: "Business class was wonderful liked pjs, food, seating. Etc"
Cons: "Crew left a small amount of champagn in a glass which fell on me when I was asleep. Crew only offered first meal after that did not offer food only when I requested it. Limited gluten/ dairy free options"
Pros: "Service outstanding"
Pros: "A comfortable safe flight. Steph was very helpful and nice and kept us updated when there was a delay on the flight. There were no problemsThe food was airline food and I don't really care for it but I don't think there's anything that can be helped about that. :) my face it was processed promptly and my reservation was handled promptly at the information desk ."
Cons: "The food was airline food and I don't really care for it but I don't think there's anything that can be helped about that. :-)"
Pros: "Much better knee space. Excellent flight, good service..."
Pros: "Seats were comfortable and crew was great"
Cons: "Better inflight entertainment"
Pros: "Checking-in was super simple, and speedy. All the staff I had contact with were very polite and professional"
Cons: "I had exhausted the entertainment system before I finished my first leg of the outbound journey."
Pros: "Easy transit. Plesant crew."
Cons: "Not much to add for an economy flight!"
Pros: "Crew was amazing"
Cons: "The people sitting near me were crazy and it was an uncomfortable flight"
Pros: "Wish there were more leg room"
Pros: "Crew and services were amazing. The seats and seating arrangement including all amanities are excellent."
Cons: "Lounge at Ahmedabad airport is way undersized and below average expextations in terms of furniture, food and beverages and quality of service."
Pros: "Great entertainment, great seating and space comfort. Overall a great experience. But, Etihad airways is still better than Emirates."
Cons: "Longer wait for boarding. The assigned zones were the last possible ones. Zone F or something similar. Flight attendants were okay, cared less for economy class. Also, Bluetooth headphones pairing did not work."
Cons: "Ahmedabad is the worst of Indian international airports. Emirates can't manage that zoo."
Pros: "The servoce was as usual very good."
Cons: "Hardly anything to criticise in relatively short journey."
Pros: "I had a fast and easy check-in at Denpasar airport. In flight service by cabin crew was very good, as I normally get in the business class at Emirates. Flight left Denpasar on time and arrived in Auckland some 30 mins early, which was nice. Enjoyed a late dinner - the mie goreng ayam was particularly tasty!"
Cons: "In the past on overnight flights Emirates I have received a pyjama set in the Business Class, which made it very comfortable to sleep. But this time this was not given, so I had to sleep in my day-wear, which was a bit uncomformtable."
Pros: "Obviously Biz Class is a great proposition for a flight of this length and once again the experience was a good one. Staff are always friendly and very attentive."
Cons: "We are not big eaters but when you leave at 10am then a lunch and breakfast is a bit of a stretch and even with light snack options we found ourselves hungry. Breakfast was not too flash"
Pros: "All of the above"
Cons: "Nothing that i didn't like"
Pros: "The departure and return flight time, for the price I paid, I felt like I was in more than an economy flight. The meal, the baggage quota, the entertainment. The time flew because by the time the movie had finished, we were starting to descend. I will always look for this flight with Emirates. There is no other flight in comparison, in what you get for your Buck. I believe that other Airlines, ie., Qantas, Virgin Aust, both give you a flight and service, for nearly the same fare but you only get 7kg luggage, no meal just the basic entitlement, tea/coffe/water with a biscuit or something like that and NO ENTERTAINMENT, NO COMPARISON!!!!"
Pros: "Service is very excellent."
Pros: "Delayed my first flight and I missed all my connecting flights and put me on another flight 12 hrs late"
Pros: "Footrest would be good for a long haul flight."
Cons: "Noise of serving some people dinner in middle of night interfered with sleep. Deep dip South meant no internet for much of the flight lots of noise and inconvenience trying to fix Tvnz for (rude) lady in front"
Pros: "Travelled Business Class - a great experience."
Cons: "Slow to board."
Pros: "The plane was spacious and we had really good seats , next to the toilet and wall in front of us. Super, as we were traveling with a toddler and he was able to sit on the floor in front of us and play with his toys. Food came out promptly and was tasty. Loved the goodies for the kids, little blanket and scotch pad."
Cons: "The delay in boarding! It’s hard work when traveling with a toddler."
Pros: "Total service extended was very nice"
Pros: "Good facilities, food and entertaniment. Seat comfort not so good."
Cons: "Departure time ruins the whole night"
Pros: "The service, food and boarding were all excellent. It brought back the joy of flying like what used to know in the 80s."
Pros: "The food was good and the service was great. I also had a great seat in the front row."
Cons: "We were delayed by over 2 hours We had no where to park when we landed so we had to wait for buses to take us toche terminal There was no new and exciting movies that excited me"
Pros: "Extremely quiet plane since they placed people in front of the half empty plane. Great plane food and internet access, limited to text but still incredibly useful to text people from the air."
Cons: "I checked in online, but when I went to drop my bags there was about a 20 min delay. the agent needed to make 2 phone calls and conference with 2 supervisors. All this without letting me know what was going on."
Cons: "Very late. Caused us to miss outlet rental car. Left us stranded at the airport."
Pros: "Great entertainment system. Lots of leg room best airline"
Cons: "Late departure but made up time in flight"
Pros: "The crew were excellent, very helpful and friendly. The most friendly crew I have flown with. Qantas could learn something from Emirates."
Pros: "The entertainment system"
Cons: "Everything else"
Pros: "Nice experience happy"
Cons: "Leg room little short"
Pros: "Everything they have offered."
Pros: "Enough room to move around. Very much spacious"
Pros: "Great entertainment options, crew is freindly and helpful. Early Check-in was easy, fast and convenient."
Cons: "Leg space, seat cushion needs to be more- it seems claustrophobic, timings for the flight- need some as a day time flight rather then being up all night, going through the channel of air bus to the flight...."
Pros: "I enjoyed my first time flying with Emirates from Australia to New Zealand The checking in was quick, easy and the staff were friendly. The crew were polite, and friendly with excellent customer service. Refreshments and Entertainment were first class. I will be flying Emirates from now on."
Cons: "It took 90 minutes in the line to check our luggage despite checking in on line. There were lots of Emirates personnel but only few at the counters, others were mingling among the passengers and being useful."
Pros: "Comfortable cabin, attentive crew, if somewhat aloof. Food okay, but better than a 2 ounce package of salty pretzel mix for $3! All in all, quite good."
Cons: "Nothing comes to mind."
Cons: "Plane was dirty, staff seemed rushed and inexperienced, soaps empty in bathroom"
Cons: "Chreck inn staff is not polite to younger student guest. Particularly not to young female guests. I feel the airline is biased."
Pros: "love everything about Emirates!"
Pros: "Everything from check in to arrival"
Cons: "Food , if you serve Indian food it should comes with chapati and not bread bun."
Pros: "Staff were great. Food was good."
My flight from Sydney to LA the headphones and the jack didn’t work. I informed the crew member it was an over 15 hour flight with no sound in entertainment. I asked if they had kosher or halal options in one of the flights to Brisbane, the crew member wasn’t pleasant in the reply. I took the vegetarian option that’s fine but surely the crew member can say no in a more pleasant way. Although I had a great time in Australia. Thank you
Pros: "Crew and beverage options were great."
Cons: "Seats could have been more comfortable. And slightly more leg room would have been preferred for a 14hr flight."
Pros: "The crew was very nice."
Cons: "We received a food menu at the start of the flight, but didn’t get the mid flight snack that was shown, would like to have hotter coffee"
Pros: "Very comfortable flight. The full range of entertainment made the time go quickly. Professional crew."
Cons: "I know it's an airplane, but even so, the food was astonishingly bad."
Pros: "Short flight, but they fed us great food, great service, even good wine."
Cons: "We booked vegan meals which came and were pretty good. But afterwards, the cabin crew handed out icecreams and then Fantales and had no vegan options for those treats."
Pros: "The crew was very friendly and professional. The aircraft was clean and well maintained. Food and entertainment were great."
Cons: "Completely satisfied."
Cons: "Entertainment system was playing up and crew had to reboot it several times"
Pros: "Good movies make for a quick trip"
Cons: "I booked emrits but i was boaded on quants"
Cons: "Less gate changes"
Cons: "Baby stroller was sent to baggage claim. I had to walk with small baby and a bunch of bags through all steps instead of using the stroller."
Pros: "Good seats and leg room in economy. Crew and service were friendly and enjoyable."
Cons: "Information from Qantas on the last minute delay to the flight and ongoing changes to the timing, was poor. We got most of our information on the delay and timing was largely from other sources."
Pros: "All inside the realm of the expected"
Cons: "Seat was uncomfortable"
Pros: "Healthy airline food option, friendly helpful service, use of name and I'm on the bottom rung of ff status??"
Pros: "everything was lovely"
Cons: "the outdated on flight entertainment system"
Pros: "Friendly efficient service. Lots of smiles. Food was great. Very comfortable seating"
Cons: "Toilet was very cramped USB charging plug not working. Pretty average range of movies."
Cons: "Flight was nearly an hour late leaving."
Pros: "I don't remember much about this plane. It was nice to get food service for such a short flight. I believe we had the two seats to ourselves, and they were comfortable."
Pros: "Wonderful staff, the flight felt quick and easy."
Cons: "The food, there was no vegetarian option."
Pros: "The crew was always courteous, helpful, and patient with everyone. They just seemed to have much better attitudes than I’ve seen with other airlines, at least this crew did. Even the food was good!"
Pros: "Delay on LAX to bNE was too late for us to make the connection. And our bags were lost as a result."
Pros: "Boarding from an obscure gate, then being bused quite a long way to the plane was slow and tedious. There were many queues and delays along the way and the plane was late leaving. Food was not great but we we were not offered anything to drink not even water with the meal until we had finished eating. I know crew works hard but that seemed a time management problem. There is no service involved plonking down a tray. Water could be included."
Cons: "All of the above."
Pros: "Had problems with check in because of china eastern mishandling our baggage, the Quantas staff got everything sorted for us. Plenty of leg room on the flight and the cabin staff were fantastic, only thing that let it down was the food choice, but, as it was only a 3 hour flight this wasn;t really a problem. Would gladly fly with them again any time."
Pros: "friendly crew, plenty of food, pillow provides extra comfort especially for long flight."
Pros: "Actually had wonderful vegan food for us. Express lane through customs/security. Separate biz check-in that actually worked. Good entertainment. Qantas Biz Lounge about the best lounge I've been in - just wonderful."
Cons: "Cant think of a thing."
Pros: "Staff service was excellent."
Cons: "Paid for Qantas but got Latam. Not at all the same quality of flight material. Heat hearing strange clicks that I have never experienced on other flights."
Cons: "Checking process could use some improvement; LAX check-in counter staff was NOT customer oriented; got the feeling that either they hate the job and had a bad day?"
Cons: "When my bag got lost"
Pros: "Crew were lovely, friendly and very helpful."
Pros: "Flight was on time. Assistant at luggage drop off was very pleasant and helpful"
Pros: "I got to my destination safely and on time. Food and service were above average."
Pros: "Personnel were very pleasant and helpful. Service was great. Plane was clean and organized."
Cons: "Economy seating is cramped, but I was traveling with my adult son so all was good! Night flight was delayed by almost 2 hours, not fun when there's nothing to do and no place to eat/drink in the waiting area."
Pros: "This was AA flying for Quantas and it was all very nice; the taste of the food left something to be desired, but it was all decent portions and we were fed three times. The staff was terribly accommodating and friendly. The entertainment was top notch! The flight was smooth and was as comfortable as a 12 hour flight can be. After the hellish experience I had at both O'hare and LAX, it was a lovely way to end/begin the trip."
Cons: "Nothing, really."
Pros: "Food was good"
Cons: "Very poor legroom, felt very cramped for an international flight. The infotainment system in my seat, and some others didn't work."
Pros: "On time dep and arr."
Cons: "Nothing specific."
Pros: "They serve drinks and snacks, which is over two nights these days the entertainment was good, and the seating was average."
Cons: "We have a layover in Brisbane. It would've been nice to have a direct flight from Cairns to Auckland"
Cons: "That the flight was delayed and we are already getting there late to begin with."
Cons: "There was a known 3+ hr delay in Auckland for the second part of the connection through to Sydney, that wasn't advised during the flight. It caused quite a lot of difficulty for the Qantas Lounge Staff who were asked questions and unable to assist as it was operated by LATAM (LAN)"
Pros: "Luckily the flight was only 3 hours"
Cons: "Most uncomfortable seat (smallest, least leg room would not recline, no padding) that I can remember. Baby not just crying but screening in the seat behind me and crew did nothing."
Cons: "Minimal food and drink service."
Pros: "Getting there in one piece."
Cons: "Very small selection of movies and shows. Breakfast meal horrible. Heartburn within half hour."
Cons: "Lost a piece of our luggage--but very diligent about finding it and getting it to us the next day."
Cons: "1. Qantas was not interested in the fact that we were seniors and and that we were distress from our flight from USA. KAYAK SEND THESE COMMENTS ON TO QANTAS My phone no here in New Zealand is 0223446325 I can be contacted on this no. for more comment."
Cons: "Airline just assumed we had access to phones and Internet and the know-how to be able to download the Q app for entertainment. We didn't and we had read the inflight magazine (old, tired and boring) on the flight on our first leg from MEL-SYD."
Pros: "Quick layover"
Cons: "Food used to be so much better."
Pros: "When checking in, the lady at the counter gave us great instruction on how to board and what to expect in customs when we landed in New Zealand."
Pros: "In-flight entertainment system (on-demand), on-time arrival, decent food."
Cons: "Announcements at boarding gate were impossible to understand -- very muffled."
Pros: "Wrote a story published in the Samoa News today"
Cons: "Never got my bag in Sydney and I am enroute to the Kingdom of Tonga now"
Pros: "Screen size is better and bigger"