Tokyo hotels near Nekobukuro

Pros: The hot spring and the housekeeping was exceptional during the 5 nights we stayed in 2 rooms

Cons: The restaurant during weekends was chaotic. We had to wait exceptionally long ( almost an hour between servings and despite that some of our orders were not fulfilled and the waitress didn’t even have the honesty to admit that she screwed up . Fortunately for us the sushi Chef heard our order and spoke out to support us ... then followed a bunch of apologies typical of Japanese courtesy. On a separate subject , We had to reschedule our trip this time because of booking.com and their incompetent staffs . Originally we had confirmed reservations by booking.com for Kanaya Resorts but had to cancel and stayed instead at Highland Hotel in Hakone. Instead of coming clean to tell us outright that the resort was effected by the typhoon a rep from booking.com contacted me very close to our trip and said that the resort was overbooked . This idiot named Judd actually lied for reasons best known to himself . The second day after I replied stating my unhappiness another rep from booking. informed me that the cancellation was necessary because of relocation. 2 reps in the company with 2 different stories . It was the first time after so many bookings that booking.com failed me and this idiot called Judd was particularly offensive and high handed in the way he handled the cancellation . Not suitable for the hospitality business . I’m hoping that my remarks will be published as this is an official complain. Finally I accepted the hotel proposed by another rep named Lian after rejecting the one proposed by the second rep named Casie. who suggested La Foret where I had stayed before. Unlike the first rep Judd who was uncouth and rude , the other two reps were polite and articulate.

Pros: All

Pros: Gardens, staff, cleanliness, service, everything was outstanding

Cons: Nothing

Pros: Very luxurious, spotlessly clean hotel with spacious rooms. I read some previous comments about the locations not being good - I think is excellent! I. The middle of big, green park where you can listen to the birds and cicadas at night. Real oasis in this big city. To nearest metro station is only 10 min walk through the park safe to walk even at night. We moved around the city easy! We loved our hotel and did not wanted to leave.

Cons: Served breakfast was perhaps not best option for us. We understand it’s 5 stars hotel but we personally prefer buffet style breakfast (more choices and more efficient). However, breakfast was delicious and service impeccable.

Pros: Friendly and approachable staff who didn't hesistate to provide advice and to answer questions. The staff went the extra mile to assist me with directions and shopping and advice. The views from the rooms are incredible.

Cons: Paying an extra fee to just use the pool and jacquizzi. I feel this should be included in the initial cost.

Pros: A hidden Gem in Tokyo, great Staff , beautiful gardens , and an incredible place to stay in Tokyo , to score this hotel a 10 doesn’t do it justice it deserves 100 +++++

Cons: Nothing

Pros: Everything is perfect

Cons: The bathrooms may need a facelift

Pros: The hotel property itself is nothing short of beautiful. The rooms have great views of the city and the expansive garden which is a oasis in the middle of the sprawling Tokyo metropolis. The staff is always prompt and friendly and ready to accommodate anything you may need.

Pros: The hotel is beautifully appointed, with large rooms featuring marble bathrooms, mechanic curtains, exceptional service, and a stunning view of the gardens and pagoda. It seems that it is a wedding destination, with a storybook setting. For Tokyo, the price was a good value for the size of room and luxurious setting, the reason is the location isn't as central and train access isn't as readily available as many other luxury hotels. I was there for business travel, but this would be a suitable location for a romantic trip.

Cons: It didn't bother me to walk up the hill from the subway station. But, the ten minute walk from the subway is the only negative I can identify with this hotel.

Pros: Room spacious. Very clean. Pool and steam room so clean. The room was a great size and overlooking the gardens. The breakfast was good. The buffet was quicker. Can’t fault the staff so warm and attentive. Would stay again

Cons: Location - but far out but manageable

Pros: the whole concerige dept & the front desk team on 22nd nov morning was terrible. PLease have the duty manager write back to me. my page cant even fit the whole scenerio within a 35 mins time span on a rushing check out with all the mistakes your front desk & conceierge made. so pls revert me privately. 1st was the front desk at check out. insisted my stay was till 23rd which i have given my rm number at chek out counter 5x, & he reapeted my name wrongly 5x when i said NO, & give room # 5x, he insisted my name was liu and i said no,i m in a rush for 1035 am bus (@1020 am then) He insited I made a mistake that my stay was till 23rd for 3 nts; i said NO 19, 20 21, chk out 22nd, i said I ALREADY DOUBLED Checked MY RECIEPT here 12 hours ago LAST NIGHT 1030PM, Got MY COMPLETE RECEIPT, JUST TOLD THE OTHER FRONT DESK to use ANOTHER CREDIT CARD today AT 1020AM. HE STILL INSITED MY PAY WAS TILL 23RD &shouldnt check out as PAID & show me chk in SIGNED SLIP . I SAID THIS IS NOT ME. not my writng & not my name , i repeated my room number for 6x, he still said thats me. ridiculous! until i showed room card,then he said OH i am sorry. well you should be. for 10 whole mins arguing on such. not to mention the 21st night concerige lady was also rude the night before when after i checked my receipt, she in an interogating manner:"which dept u gave your ice packs to?" come on how do i know about the logistics/how am i supposed to know which dept kept it."as if its my fault? why is your concerige putting blames and fault bearing for guests when it was their job to locate things and get things organised . read below the experience of your whole concerige dept. i can mail you back what the concerige did not take from my son and stressed me out on my check out day from 1015on a rush of 35 mins spending in your hotel lobby when these are all very simple logic stuffs i leave all tokyo hotels. never had this trouble.

Cons: then at the concerige desk more ridciulous chase me for a bus tic at a rushing time for stg i dont know. i immediately texted my husband he said he gave, then held me for hostage for 15 mins at the counter. making the whole bus wait for me. come on if there was a problem why didnt they approach me the whole day on 21st after they left. why at 1030am after your front desk mess & a hurry of hoping onto the limosine bus for a problem the concerige made. (I FOUND OUT WHEN I GOT HOME last nt: SON took 615AM BUS. HUSBAND ACCOMPANIED HIM AT 0605 AT LOBBY, CONCERIGE MAN came, SO MY SON GAVE THE TICKET TO CONCEIRGE MAN. HE LOOKED AND GAVE IT BACK TO HIM. SO YOUR CONCERIGE PROB. NOT MY SON not give.CORRECT? my hsuband said he didnt take looked only, inconvenietnly son had to hold THE TICKET AT THE LOBBY WITH MY HUSBAND, NO further staff came for IT, USUAL PRACTICE FOR other hotels: staff get the tix when SEATED on the bus row by row/ when hop on bus. iso he gave the driver when on, drive said SIT DOWN. so he held his tix all the way gave driver at NRT, driver didnt take. SO? whose problem? whats the point to keep a return bus tix valid for 14 days only? i was here whole day no one asked me about it even when i went down at 1030pm 21st to conceirge to ask about my ice packs upon chk out, no one mentioned anything after 16 hours, so why ask at a rush of 1030 am for my 1035am bus? while being held hostage late at1045am this silly bell girl with the driver next to her cont to ask me which terminal for baggage tag. i said T2. when converige shd hv that info already when booking the bus.why NOW? even so, i repeated again T2, give me a blue tag. then she still umbling on the booklet asking what airline. i said cathay pacific, we are in a hurry could u put the tag on? geex whats the questioning of T2 for another 5 mins. then she was like errm T2? airline? come on the whole bus is waiting, i told u T2 &CX you dont believe!

Pros: Loved the beautiful garden, spa, and view! Will definitely be staying here again!

Pros: Close to train station Good staff service

Pros: The location was exceptional. Incredibly centered and in a quiet section of Ikebukuro where you could truly get anywhere in a short time. Anyone with a JR Rail Pass will really benefit if you can get a spot here. The hotel otherwise is a little smaller than what the pictures on the website allude, but its not a big deal if you are out and about travelling.

Cons: The concierge and the front desk left a lot to be desired. Don't bother asking them for much help unless its something fairly simple.

Pros: I like that they have bus service to and from both Tokyo airports (Haneda and Narita). This is very convenient. I also like that it's very close to the train station. Very convenient location overall and rooms are very nice and clean.

Pros: Excellent hotel with excellent service. Only after I had checked-out and arrived at the airport over an hour away did I realize I inadvertently left some very important items in my room. The staff at the hotel was extremely patient, kind, and went out of their way to send the items to us via their airport bus service at no cost to us. If not for housekeeping, the front desk, and guest relations coordinating the delivery and finding people that spoke our language to communicate with us, as well as the airport's helpful staff watching out for the right bus for us, we would have been lost. Special thanks to Mayumi Okuma-san. That's what I call superior service. I will always be grateful and will definitely stay at this hotel whenever I am in Tokyo.

Cons: Free in-room wi-fi would have been a nice touch for the hotel because every other hotel we have stayed at in Tokyo and other major cities offer it for free, but the 500 yen per stay is still tolerable.

Pros: Amazing customer service.

Pros: Location highly convenient with train station located only minutes away. Lots of shopping in Ikebukuro. Hotel employees very accommodating and highly professional.

Pros: the staff are top notch, friendly and great customer service.

Cons: breakfast and dinner there was pricey.

Pros: The rooms are clean, the place is fine, the service is great. They don't skip a beat. The room safe is really convenient.

Cons: Here's the thing, I stay in Tokyo a few times a year. The prices here are expensive for rooms this small. As for the breakfast, it's catered to Japanese travelers with food that I really can't put down in the morning. No whole wheat bread, no espresso coffee, not enough fresh fruit.

Pros: Close to subway station

Cons: To many dust in my room but its okay, the bed is little incomfortable

Pros: Room space was enormous compared to other hotels in this price range.

Pros: Very good location and really friendly staff. All around the hotel is convenient store and restaurant that open till very late (some 24hrs).

Cons: Nothing.

Pros: Very close to the station. Easy access. A lot of restaurants nearby. Room is clean.

Pros: Very near to JR Station and very convenient. Around got alot of restaurant and convenient store.

Cons: Nil

Pros: The location was great, a short walk to the train station. The room was quite big with great facilities. The staff were very friendly and helpful. Great value for money.

Cons: All good.

Pros: Nice neighbourhood and convenient location from the train station/shops.

Cons: Rooms were a bit too small for two people. Ventilation was noisy on some floors.

Pros: The breakfast buffet is reasonably priced with a good variety of dishes. The staff is courteous and the place is clean. The bathroom is well-supplied. And the location is good. Close to the main Ikebukuro station and shops like Don quijote, Tokyu Hands, Uniqlo, etc.

Cons: None

Pros: The flowers

Cons: No publica bath nor onsen

Pros: Location is good. Lots of shopping and eateries nearby. The room facilities are good as the hotel provides face wash to bath salt. You get all your cleaning care covered!

Cons: I noticed my luggage was damaged after leaving it with the front desk for storage as it was before the check in time. However the staff denied that they have caused the damage to the bag. My luggage was perfectly alright when I left the bag with them as the damage part is on top and it is quite obvious. My sister immediately saw that when the staff brought out the luggage bag. Nonetheless they denied and said it was not caused by the hotel.

Pros: Food was ok, not excellent.

Pros: the fresh smell and the ambience

Pros: Location is in a covenient neighborhood, closed to all you need. In the room everythings are provided.

Cons: the curtain in the bath room has a moist smell. That s all.

Pros: Location is very good - near the Sugamo Station which allows you to reach easily any location in Tokio.

Cons: Hotel is a bit old so some refresh would be good :)

Pros: Location, it’s very near both JR Sugamo station & subway. Lots of restaurant & izakaya around & a convenient store next to the hotel.

Cons: As the property is very dated, even they try to be clean but not all area are being cover. My room’s toilet smell like urine regardless of before or after cleaning. Generally acceptable standard but need to consider room are small. The lobby area currently under renovation.

Pros: I liked that it was very clean and very near the train station.

Pros: We loved the location during our stay minutes away from the train station.Staff were very helpful and the familymart right on the corner was a great for small late night snacks or drinks. Was very clean.

Cons: The Air conditioner didnt cool down super fast (I was fine, Travel buddy wasnt) But its November and the weather was cool outside so we just turned the AC off after a bit and slept with the window open a crack. Other than that small thing No complaints