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San Juan hotels near Plaza de Armas
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Best San Juan hotels near Plaza de Armas
Located in Condado, this beachfront hotel is in the city centre and within a 5-minute walk of Parque La Ventana al Mar and Casino del Mar at La Concha Resort. Condado Beach and Puerto Rico Convention Center are also within 2 miles (3 km).
Overall 9.2 Excellent
Based on 921 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Cons: Rowdy and loud guests were able to be heard at 3 am due to poor insulation.
Excellent
9.7
Cons: Food and beverage prices very expensive.
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: The exceptional service and accommodations. Twice a day housekeeping, 24 hours pool areas, and peace and quiet. I arrived on my birthday; the staff presented me with a complimentary bottle of champagne along with a card in my bedroom. The room was upgraded to include a balcony. The staff was friendly and for the most attentive to your needs. The beach is a few steps away. The hotel is gorgeous! The hotel was not overstimulating with too many people nor the pool/hot tub areas.
Cons: The food in the hotel restaurants was expensive with small portions. The drinks were creative and just okay.
Excellent
9.4
Pros: Beautiful room - even the pull out couch was extremely comfortable - memory foam mattress! The lobby staff (registration, concierge, bell hop, etc) was very attentive and friendly. The hotel has a very classic feel of old luxury. I would definitely stay there again!
Cons: The beach was actually over at the neighboring hotel, they said we would have full service at their beach but every time we went, they were "out" of umbrellas on the Vanderbilt side of the beach. We counted and they only had about 12 umbrellas in total for Vanderbilt guests which is ridiculous! Also the are designated for Vanderbilt is over in the corner without a direct view of the ocean. I was disappointed.
Excellent
9.7
Cons: Staff are very friendly. Clean very clean and neat. Great service. Great facilities.
Okay
4.0
Pros: Nice bar and location
Cons: Rooms are ridiculous small. Cleaning of rooms can happen until 9pm and was never done before 6pm for us. Gym has lots of cardio equipment but little other machines. Bar tender at wine bar was not aware how to make a Gin & tonic!
Excellent
9.1
Good
7.7
Pros: Very nice room and oceanfront beautiful.
Cons: Service at pool side restaurant slow and poor. Staff not attentive and had to leave table to ask for serviice. This happened at breakfast and lunch. Had a bad experience with quality of food served and staff did not offer to correct. Once food served waiter never came back to table to see if I needed anything. After this experience decided to eat dinner outside of hotel. Front desk staff great.
Excellent
8.2
Pros: Very comfortable bed, bathtub seats two, service is top notch! The property is beautiful
Cons: I was there a year ago and the hotel was pristine! Now I see the hotel not being cared for. Paint chipping, vents in my room were dusty & rusted. Also, there were too many young children for my liking. Housekeeping was attentive to my requests but not thorough in cleaning. Dusty lamp, bathtub was dirty. The small things make all the difference. I also wish the property had more night time entertainment.
Excellent
10.0
Pros: Attention to detail, luxurious accommodations, outstanding staff.
Cons: We loved everything
Excellent
10.0
Pros: El mar y la piscina maravillosos .....
Cons: Nada todo me gusto
Excellent
10.0
Good
7.7
Excellent
9.7
Excellent
10.0
Cons: Still holding money on my credit card.
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Pros: Was an incredible experience and highly recommend. Service and facilities are second to none. Loved it and will come again!
Cons: Only slight negative was service at the outdoor/pool bar...it was a little slow.
Excellent
10.0
Pros: Excellent service
Excellent
10.0
Pros: but without all the extra costs. Free wifi. No BS "pool fees". Great restaurants - in fact 1919 may surpass Il Mulino. It doesn't have a casino, but the Marriott and Intercontinental are right up the street.
Excellent
10.0
Pros: The rooms were luxurious yet charming, the staff was very helpful and the pool/lounge area was great
Cons: Not much to dislike.
Excellent
10.0
Pros: Pool area
Cons: I couldn't stay more days
Excellent
9.1
Excellent
10.0
Pros: Service
Cons: Nothing
Excellent
10.0
Pros: Everything! outdoor spaces, great food, rooms spacious and confortable, amazing view of the ocean everywhere. One of the best hotels I've stayed in. Would love to come back.
Good
6.2
Pros: Service was good, but disorganized. Sundeck was nice. Staff was friendly whenever you saw them.
Cons: Our room had a musty odor and did not smell clean. There's a big variation in rooms. We upgraded to an "Oceanview" room - but looked out onto a roof and an abandoned building with the ocean tucked to the right. When I complained, they said their "Oceanfront" rooms are all suites and cost $200 more a night. What? So not worth it! If I was to return to Puerto Rico, I'd stay at La Concha and eat at Pinkys everyday. Vanderbilt was so not worth it.
Good
7.4
Pros: Excellent venue.
Cons: Poor staff. Very stuffy. Don't use Uber as the staff will ask you to have the Uber pick you up at the curb vs the hotel entrance.
Excellent
10.0
Pros: If you want the ocean view and relax, you dont need to go any where else. I can spend 24 hrs lying in their ocean front glass railed porch/ infinity pool
Excellent
9.7
Excellent
9.1
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.4
Pros: Great attention from the staff. The room was amazing along with the view. It was in close walking proximity to a lot of stores. Only 15 minutes from old San Juan.
Cons: The price is a bit steep. Cost is similar to a St. Regis or a Ritz property.
Excellent
10.0
Cons: Housekeeping
Okay
4.2
Cons: I arrived at 3:40 pm and was told that the room I booked is not available. The front desk staff guaranteed that it would be ready by 4pm, but when I came back at 4:06pm I was told again the room is not ready. I finally checked in by 5pm and nobody explained why. They gave me two key cards and one doesn't work which kept me out of the room when I came back from swimming the other day. It is the most terrible experience that I have and I definitely don't recommend this hotel
Okay
5.7
Pros: The hotel itself is very pretty and historical.
Cons: The pools are tiny, the service is subpar, housekeeping was always late and turndown service was spotty at best. The receptionists weren't helpful at all, in fact it felt like they were doing us a favor every time we had questions. The service at the pool often took up to 45 minutes to come by and it felt like they were purposely not making eye contact in order to slow things down even more. Not recommended.
Excellent
10.0
Pros: Our overall stay was amazing. The food and drinks were a bit costly, but it is a five star resort. The staff were helpful, friendly and the service was outstanding. Our tour guide stated " once you stay at the Vanderbilt, you will not stay anywhere else". My fiancé and I agree!
Excellent
10.0
Pros: We had an excellent time, highlight was that our room window opened fully, facing the ocean. Beautiful!
Excellent
10.0
Pros: Everything was Fantastic
Excellent
10.0
Pros: I love the service everyone was so kind and helpful. The hotel was beautiful inside and out.
Excellent
9.7
Pros: At the end of the day, the service provided by this hotel and its excellent staff is what takes it to the next level. From the moment you arrive, they make sure that everything is taken care of for you and then some, to ensure that you enjoy your leisure time to the maximum. Room Service, Pool Service, Concierge, in-house restaurants...everything was spectacular.
Cons: No beach access
Excellent
10.0
Pros: The staff were very accommodating and friendly. Pools were lovely and clean (slightly chilly for my taste). Adults only area was nice. Only tried the patio restaurant which was very good, but pricey ($50 for french toast, OJ, single egg and sausage).
Cons: Room air conditioner had issues. Maintenance was unable to solve the issue and did not notify front desk that the issue was not fixed.
Hyatt House San Juan provides a comfortable environment that remind guest of home. The Hotel features 126 spacious rooms that feature Atlantic Ocean and San Juan Bay views. Located in the Puerto Rico Convention center district and next to San Juan Bay Marina. The hotel is conveniently located just 10 minutes from The Luis Munoz International Airport and steps away from Historic Old San Juan, Condado area and Ocean Park Beach.
Overall 8.9 Excellent
Based on 916 reviews
All
- All
- Families with older children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Excellent
10.0
Excellent
8.0
Pros: You are a few miles from the pier at Hyatt House. Good complimentary breakfast.
Excellent
9.7
Cons: Breakfast potatoes. I would like a more veggie friendly breakfast
Excellent
10.0
Excellent
9.1
Excellent
9.1
Pros: Friendly staff, all in good condition, everything is new. The location is in the San Juan convention center district, we book it for a convention and we walk to all the activities. Nice view to the harbor and the cruise line. If you are traveling to take a cruise (Royal Caribbean terminal) it just right there. Overall is a 4 star hotel.
Engage in a delightful lodging experience at Hyatt Place San Juan/City Center. Spacious guestrooms feature plush Hyatt Grand Beds and such high-tech conveniences as free Wi-Fi and remote printing. A wide array of hotel amenities includes 24-hour Fitness center and 3,000 square feet of meeting and event space. Food and fun awaits you at our outdoor pool. Free breakfast.
Overall 8.8 Excellent
Based on 1,591 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Very clean
Cons: Nothing
Good
7.4
Pros: Good free breakfast
Cons: No hot tub and a cold swimming pool
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
9.7
Located in Condado, this hotel is 1.1 mi (1.7 km) from Condado Beach, and within 3 mi (5 km) of Puerto Rico Convention Center and Pan American Pier. Plaza las Americas and Port of San Juan are also within 6 mi (10 km).
Overall 8.8 Excellent
Based on 1,049 reviews
All
- All
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9.4
Okay
5.4
Pros: Pool is nice and access to Stellaris is great.
Cons: Cleanliness is ok but bathrooms have a lot of mildew and the cleaning products they are using smell like hospital disinfectant. Not pleasant.
Excellent
9.1
Excellent
9.4
Cons: Great location near breakfast places and nightlife.
Excellent
10.0
Excellent
9.1
Pros: The space was trendy and appealing, the staff was very friendly and Josie gave great recommendations of things to do. We went to the sister property to use their beach facilities which were very nice, accommodating, and not too far of a walk, but they have an amazing pool/pool area if you don't want to take the walk.
Cons: The room was EXTREMELY cold. The temp stayed around 64-66 the entire time which for both of us was unbearable. The first 2 days we tried adjusting the air ourselves, eventually we had to have maintenance come up who tried to get the air down then off to no avail. We eventually had to have it shut off from the main system but thank goodness we had a balcony and suite room so we could close off the bedroom and open the balcony door to warm things up.
Located in Old San Juan, this luxury hotel is steps away from Statue of Ponce de Leon, San Juan Gate and San Juan Cathedral. La Fortaleza and Castillo de San Cristobal are also within 10 minutes.
Overall 8.8 Excellent
Based on 480 reviews
All
- All
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9.7
Excellent
10.0
Excellent
9.6
Pros: It's a historic building with an invaluable art collection.
Cons: Their claim to have a pool is ludicrous.
Good
7.1
Pros: The staff was awesome!! Very comfy beds and a very good location!
Cons: The hotel is very old which is cool, but it need some upgrade.
Excellent
10.0
Pros: The Hotel Staff is bilingual, loves travelers, will always say hello, will help you find your way around, will feed you until you are stuffed, will make you feel like you are in a family home. This location is across the street from one of the oldest Catholic Cathedrals in North America. Centrally located in Old San Juan for UBER rides, two ancient forts and fabulous restaurants within a block or two. Police are everywhere protecting your safety.
Cons: Main elevator kept breaking down with immediate repair by local Contracted company. Any baggage moves handled by Hotel. They helped us totally through this minor problem.
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Every staff interaction was terrific. Friendly, eager, helpful, welcoming. Front desk, restaurant (tapas bar, food and staff shine!) History just walks the halls with you! The rooftop pool and hot tub with harbor view at sunset was something special. Then we left a coat behind, and discovered it after our cruise ship left, they packed it up and Shipped it home.
Cons: Having to leave so soon. Should have booked a much longer stay!
Excellent
10.0
Pros: Beautiful hotel, wonderful hosts, located in an old world city.
Excellent
10.0
Pros: I liked everything. The staff was incredibly accommodating. The hotel itself was amazing and exactly what I wanted, which was a place with character and charm. Do yourself a favor and stay here.
Excellent
10.0
Pros: The attention to detail and quality was evident in the furnishings and finishes of the hotel. The staff as courteous and responsive and the daily guest wine and cheese reception was a nice touch. It's location is hard to beat and the hotel blends well into the historical city of Old San Juan.
Cons: There is a lot of traffic directly outside. Not good for early check in.
Located in Condado, this beachfront resort is in the entertainment district and within a 15-minute walk of Casino del Mar at La Concha Resort and Condado Beach. Puerto Rico Convention Center and Pan American Pier are also within 2 miles (3 km).
Overall 8.7 Excellent
Based on 935 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Pros: The staff were brilliant, extremely helpful and attentive. The porter staff were extremely knowledgeable and friendly. The front of house was professional and again could not do enough to help. the room was clean and tidy and the facilities excellent. Given I was also working due to plane delays, the addition of fast internet made working extremely easy. The restaurant was also excellent and the location of the hotel perfect, within easy reach of both golden sands and pools with 2 jacuzzis.
Cons: After my stay in the Marriott Stellaris (sister hotel to La Concha) about 1/4 mile away I was not a fan. This hotel shows them how it should be done. I can't rate either casino as I don't gamble but aside from that I could not fault La Concha Renaissance and would happily go again. I would not return to the Stellaris though.
Excellent
10.0
Excellent
9.4
Excellent
10.0
Pros: The staff is extremely friendly and helpful! The breakfast buffet is super yummy and the drinks at the bar with Juan are so good! He genuinely cares about people and making quality drinks! Pool & beach access is amazing.
Cons: The only thing that could’ve been better was perhaps the ac in the room. We had a suite so at times it felt a little warm.
Excellent
10.0
Good
7.7
Excellent
10.0
Pros: hotel staff was very friendly and helpful. hotel was right on the water, great drinks and food. Located in a nice area to walk around at any time of the day. Close to shopping, and local restaurants. Hotel guests were a mix of families, couples, business, and groups of friends. There was an adult only pool as well as 3 others. Will definitely be going back and staying here!
Excellent
8.2
Pros: Beautiful hotel with open lobby and modern clean feeling.
Cons: Even though the reservation was a prepaid, I still got hosed with a resort fee. A couple of bottles of water and a beach chair shouldn't cost 25 bucks. Got the runaround as to why my Marriott status was worth nothing at this resort property.
Excellent
8.6
Pros: I liked the facilities that La Concha offers for their guests as well as the modern décor. The location was superb and in close vicinity to Old San Juan, Isla Verde, and the airport. Ease to get around and shop around a bit , although shopping is somewhat limited. The room was clean and the staff very accommodating to our requests. The hotel had three pools, however the main pool was smaller than what's shown in the marketing materials. The infinity pool was great, only wished that it would have been larger. I would definitely say that the ocean view was a great bonus. Overall it was a very good experience at La Concha
Cons: The beds and pillows were uncomfortable.
Excellent
10.0
Excellent
9.7
Pros: All
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Wonderful service, style and ambience. Would go back in a heartbeat!
Okay
4.8
Pros: The beach and pool facilities are great
Cons: My room did not electricity for 48 hours, the hotel would not offer much more than a complimentary buffet breakfast.
Excellent
9.4
Pros: location and beach were great.
Excellent
9.1
Pros: Well maintained despite not being a new resort; Modern, comfortable and clean rooms; Large staff and very friendly and accommodating; Adult pool! It was the most quiet and least congested area. Not sure some people knew it was there. If you like resorts and don't mind the crowds you will enjoy this hotel.
Cons: Party-like atmosphere on the weekend- if that's what you want you will have a great time. Personally, I didn't like the music on the beach. Also, the beach is fairly narrow and the main beach area and pool area are both crowded with chairs very close to one another. I prefer more space and don't want to be sitting an inch away from a total stranger. It can be tough to find the sun in the afternoon when the hotel casts a shadow on the beach. Scope out a good spot early.
Excellent
9.1
Pros: Loved the suite with full kitchen. Would do this again!
Cons: HOusekeeping was not cleaning room if I did not ask or let them know I was out. Room did not get made up last day at all, and I was out all day.
Excellent
10.0
Pros: All 3 pools were beautiful. Definitely worth the upgrade to an OceanView Suite. The views are out of this world! Restaurants all had good food, even poolside. Pleasantly surprised. Would definitely return To PR and stay here again.
Cons: Nothing to complain about
Excellent
9.7
Pros: Modern look that is on the beach with pools and in a nice area. Every part of the hotel was clean including the gym and toilets. The restaurants were also excellent with good choices and healthy options available. Overall awesome and would definitely recommend this luxurious hotel.
Cons: Resort fees. I feel that the hotel is priced right and that there is no reason to tack on resort fees. Drinks a little pricey
Excellent
10.0
Excellent
10.0
Pros: Vibrant, entertaining but also relaxing and luxurious. Staff was friendly, helpful and courteous. The facility was clean, never noticed bathroom soap, towels, tissue empty or a mess. Room was a suite with ample space, balcony and kitchenette. It seemed much more suited to adults only but there were families. Location was great, right on the beach. Bikes were available which we took into Old San Juan. I would stay here again and again with adults.
Cons: On occasion, I felt that the music was too loud (ack! I'm getting old!) But that was really it.
Excellent
8.0
Excellent
10.0
Excellent
10.0
Good
7.6
Pros: the location is beautiful
Cons: We didn't actually get to staty at La Concha. When we arrived at the hotel from the airport, the hotel had overbooked. We were quite disapointed as the property looked beautiful. However, there was no confusion or fuss. The hotel knew what they did and I don't know why we were flagged as one of the "overbooked". we arrived about 7 pm. It may be we were a one nighter. However, they paid for a taxi and put us in the marriott down the street and comped the marriot room. It was all set up for us and we were whisked away So we didn't have to pay for the hotel night. The hotel they put us in was not as luxury as the La Concha (4 star vs 5 star) but it was nice and the Marriot folks at the San Juan Marriot were SUPER friendly and tried to do EVERYTHING they could to make us welcome and make it up to us with room upgrades, free drinks, dinner recommendations. So we felt adequately compensated. In the morning we walked down the beach from the Marriot to the La Concha (they said we were welcome to use the La Concha facilities) but ended up not using the pool, just having brunch at the hotel and it was lovely.
Good
7.7
Pros: I loved the 3 different pool options. We used the adult pool the entire time, which is much quieter and has a beautiful infinity pool overlooking the ocean. Most staff were so friendly and helpful. Menu is pretty reasonable and prices are comparable to surrounding area, except quality is much much better. Tuna salad was my favorite thing by far.
Cons: Mixed drinks were weak and pricey. Rules weren't always enforced. Example, there was a 5 year old at the adult pool for about 2 hours until someone finally noticed. We were also told we couldn't bring our own mixed drinks to the pool, yet others would blatantly have a 6 pack from cvs out in the open. Hallways were a little dingy.
Excellent
10.0
Pros: All Staff members we met were friendly and eager to please. The proximity to the beach, restaurants, and Old San Juan makes it an ideal location.
Cons: The lobby bathrooms were not always clean or had enough supplies. Pool areas need more attention in reference to being cleaned more often, such as dirty towels and plates and cups of food and beverage.
Excellent
10.0
Pros: I stay at La Concha frequently. I return because it is a comfortable, chic, friendly, safe resort with many amenities. The dining options are numerous. The staff are accommodating and friendly. The rooms are modern and cozy. The location is perfect. My favorite hotel in Puerto Rico!
Located in Old San Juan, this apartment building is within a 10-minute walk of Calle Fortaleza, Port of San Juan and San Juan Gate. San Juan Cathedral and La Fortaleza are also within 10 minutes.
Overall 8.7 Excellent
Based on 532 reviews
All
- All
- Families with older children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Pros: My wife and I wanted something genuinely Puerto Rican and this did it. Only 1 day but very enjoyable in the center of Old San Juan with easy access to anything. Staff was super friendly. Even held our bags after check out so we could keep exploring before boarding a cruise. THEN they kept our bags again, 1 week later when we returned from our cruise and had another 5 hours to kill even though we didn't book another night. A+++
Excellent
10.0
Excellent
9.7
Pros: The location and the facilities are great.
Cons: Sofa-bed need a new mattress or get whole new sofa-bed.
Excellent
8.2
Pros: Hosts were very helpful and courteous. Our luggage was stored on site before our room was ready which allowed us to explore Old San Juan the morning we arrived. We received a phone call when our room was ready and came back to find that our hosts had moved all of our luggage to our room for us. This is not a traditional hotel but felt more like a guest house. We had our own space, and the room was nice, but not super fancy. There was a common area with a kitchen sink and fridge and some seating, tables. The entrance to the Suites is through a storefront of a jewelry shop. The Suites are in the heart of Old San Juan and within walking distance to many restaurants, shops, and other attractions. We stayed one night and about 24hours total, and it was just right for our needs.
Cons: Common area is right outside the doors to most suites. Our door was not sound-deadening by any means. We were awakened really early by some other guests who seemed to be leaving for the airport for a morning flight. Also, seems to have some plumbing issues. Although the bathroom was modern and very clean, we were asked not to flush used toilet tissue down the toilet, which was a bit strange for us. A covered waste basket was available and it wasn’t a huge deal but certainly unexpected.
Located in Condado, this luxury hotel is 0.5 mi (0.8 km) from Condado Beach, and within 3 mi (5 km) of Puerto Rico Convention Center and Port of San Juan. Castillo de San Cristobal and Jose Miguel Agrelot Coliseum are also within 3 mi (5 km).
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Overall 8.7 Excellent
Based on 167 reviews
All
- All
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
10.0
Pros: The Olive Boutique Hotel was absolutely perfect for a solo traveler or couple staying in the Condado area of Puerto Rico. The location was great. It is situated just off of Ashford Avenue where all the hustle and bustle is, BUT remains relatively quiet because of its juxtaposition. The staff was awesome and so friendly. They really got to know you as a guest in the hotel and they were all so helpful with tips and finding your way around the island. I went solo for a birthday vacation and my stay was beyond wonderful. My room was comfy, cozy, and gorgeous. I received little treats everyday and even a bottle of champagne to celebrate my birthday! Everything is in walking distance and the beach is just across the street! What more could you ask for?
Cons: The fact that I had to leave!
Excellent
10.0
Excellent
10.0
Pros: Olive Hotel was first class service. Wonderful staff. Very friendly and my wife and I always looked forward going back to relax and the roof top bar and pool was just perfect!
Excellent
10.0
Pros: Its an amazing boutique hotel Better than expected!!
With a stay at CasaBlanca Hotel, you'll be centrally located in San Juan, just a 5-minute walk from Port of San Juan and 8 minutes by foot from San Juan Gate. Featured amenities include limo/town car service, a computer station, and express check-out.
Overall 8.6 Excellent
Based on 981 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.8
Excellent
10.0
Excellent
9.7
Excellent
10.0
Pros: We loved the atmosphere and the staff. The rooms were fun and the whole family was comfortable. We would stay here again and recommend it to our friends visiting Old San Juan!
Excellent
8.0
Excellent
9.7
Pros: We loved our stay at this cozy little boutique hotel in the heart of Old San Juan! Lots of character and small rooms (which we liked and found so comfortable). Loved the chandeliers in the bedroom and even bathroom! The staff was so accommodating and friendly and hauled my overstuffed, incredibly heavy bag all the way up 5 flights of stairs with no problem (they don't have an elevator yet). The rooftop was so unique and overlooked the city too! I would highly recommend if you're looking for a different kind of experience than the Hilton and big chain hotels.
Cons: They're currently installing an elevator but the staff will gladly carry bags up the stairs for you.
Excellent
8.8
Pros: Friendly helpful staff. Excellent location. Iconoclastic décor.
Cons: I very much enjoyed staying at this hotel, but it does not meet the lowest level of fire safety standards. There is only one open stairway leading to all the floors and no secondary means of escape--not even a fire escape. There is not separation between the lobby and the restaurant. There is no sprinkler system.
Excellent
9.4
Pros: Staff was super friendly and helpful. Joyce promptly answered my emails/questions before we got there. Location was perfect. Right in Old Town San Juan.
Cons: Couldn't find an outlet in the bathroom. Made it a bit more difficult to get ready in the morning. Room was small but wasn't an issue for us because we were only in our room to sleep.
Excellent
9.7
Pros: Hotel was very cleaned, staff was so attentive and personable, room was comfortable enough for 2 people.
Excellent
10.0
Pros: The position is great , the staff is excellent, clean, nice,the best place to walk Old San Juan
Excellent
9.7
Pros: This is a very charming little hotel in a great location in the middle of Old San Juan, and the staff is incredibly friendly. I highly recommend it.
Cons: The bed was pretty hard. I overpaid because I booked through this site. I would have paid much less booking with the hotel directly. I recommend you do that.
Excellent
10.0
Excellent
9.7
Excellent
8.2
Excellent
10.0
Pros: Beautiful hotel!!! Excellent staff! Fantastic location. Our A/C was leaking and they could not get it to stop. The hotel had no other rooms available so to fix the problem they moved us to a nearby hotel. The new place was beautiful as well and it felt like we got an upgraded room. We were very impressed with how the situation was resolved so quickly and smoothly.
Cons: Nothing! Would have loved to have stayed there if the A/C would have stopped leaking. But they fixed the situation very quickly.
Excellent
9.7
Pros: Customer service. Uniqueness of hotel.
Cons: Elevator was broken while we were there. Light switch in bathroom would not turn off.
Good
7.4
Pros: I liked the location on Calle Fortaleza, close to good restaurants and to parking lot.
Cons: The room was incredibly small. I need to talk to someone in the front desk to get my key, and they had a sign that says "for help text x number". Nobody answered until the next day when I had left already. How did I finally get my key? I opened the desk and there it was, no help, no security, no supervision. I just took it and kept going.
Excellent
10.0
Pros: Thwarted are the best
Cons: They are the best
Excellent
8.2
Pros: Charming boutique hotel. Delicious restaurant in house. Staff was great and the location is excellent!
Cons: The room size and the elevator need work
Excellent
10.0
Pros: This was our second visit. We love the historic and quaint atmosphere this hotel provides, exactly the experience we wanted in Old San Juan. This small hotel is not crowded and staff treat you like a personal guest. They go above and beyond to help you and ensure you enjoy your stay.
Cons: It can be a bit noisy but at no fault of the hotel. When you stay on Fortaleza St you are in the center of the action and hear music from neighboring restaurants. We did not mind this. Being in the center of things was important to us and we felt part of the activity and excitement that is Old San Juan.
Located in Miramar, this hotel is within a 15-minute walk of Conservatory of Music of Puerto Rico, Condado Beach and Puerto Rico Convention Center. Pan American Pier and Escambron Beach are also within 1 mile (2 km).
Overall 8.5 Excellent
Based on 490 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Good
7.7
Excellent
8.0
Pros: Really close to the beach and Condado !!!
Excellent
9.4
Good
7.4
Excellent
10.0
Pros: Staff were professional and very helpful throughout our stay. Clean and a great location. Hotel had a great view of the ocean and parts of the city. Transportation was easy to grab to go to Old San Juan. It's our second time here and we will definitely be back soon.
Cons: N/A
Excellent
8.0
Pros: Staff was very helpful! Great recommendations for food and places to go. Would definitely stay again.
Excellent
10.0
Pros: The staff were wonderful. Especially the young women who works in the evenings. She offer to park our car. It was so helpful because, never being in Puerto Rico, we didn't know where we could park in the streets. She always went above and beyond. Loved our stay.
Excellent
8.2
Good
7.6
Pros: Customer service location very clean n cozy
Cons: Lack of parking
Good
6.0
Excellent
10.0
Pros: Location
Cons: Bed was kinda hard.
Excellent
10.0
Excellent
8.6
Pros: The deluxe King room was fairly big and had a nice ocean view. It included a king bed, a dining table for 2, a desk for writing, a microwave and a minifridge. I enjoyed having free WiFi. It is a hotel with all the basic necessities. The hotel is well located near bus and taxi transportation. There are also restaurants, a supermarket, a bank, postoffice, a cinema etc. - all closeby. The checkin service was prompt, friendly and courteous. We arrived early and were given our room prior to the scheduled checkin time.
Cons: The carpets were vacuumed but can use a steam cleaning. I guess this would be a major undertaking. Just use slippers when in the room.
Good
7.7
Cons: I left a plastic bag with packaged foreign sweets in the regrigerator of my hotel room behind unwittingly and the staff made no attempt of rescuing this bag for me. I called the following day and the fact that it did not occur to the corresponding staff person that the bag might have meant something to its owner, seeing that the products inside were not just local fare, aggravates me. The hotel should have at least a 24 hour policy of holding on to things that any guest leaves behind, no matter how small or insignificant they might seem to them, so that if the guest who left has a chance of reclaiming them, he/she can. In this respect, the hotel disappointed me.
Excellent
10.0
Pros: Nice clean hotel will a very nice staff. The lady that was the desk clerk was outstanding. They have a roof top terrace on the 9th floor with an outstanding view of the area. The area also has a nice local flair with many local restaurants and there is a grocery store a few doors down. I would stay here again.
Excellent
9.7
Pros: Front desk people were very polite, fun and helpful.
Excellent
8.0
Pros: The room was basic but clean. Front desk was courteous and helpful. My 16 yr old daughter and I stayed here for one night as a stopover before we moved on to Rincon. It is a short distance from the airport and has several great restaurants within walking distance. Safe area, pleasant people and quiet. The rooftop seating and views were a great bonus. I would definitely stay here again. Reasonably priced, comfortable beds with average size rooms.
Excellent
10.0
Pros: The staff was very good. Spectacular view of both the Condado Lagoon and the Atlantic Ocean. You can walk or take the bus anywhere remotely near San Juan. That's fantastic since driving can be a nightmare. The room was clean. TV, microwave, and refrigerator were great too. Pueblo Supermarket was a short walk away and authentic Puerto Rican food right across the street. All the beachfront hotels, stores and beaches were a short walk around the corner. Buses and trains were both only 75 centseach!!! Highly recommended.
Cons: Nothing. It was beautiful.
Excellent
9.7
Pros: I was a little worried reading previous reviews, however this hotel has almost everything you need during your stay in San Juan. The room was spacious, very neat and clean. Loved the attention to detail like making animal designs with towels and convenience of resealable shampoo pouches. Microwave and fridge in room. Luggage racks. Plenty of towels. Hairdryer and iron in room. Excersice room. Expectacular views from rooftop. Free Wi-Fi. Complementary coffee drinks. Nice amenities surrounding the hotel like movie theater, supermarket, pharmacy/souvenir shops and different kinds of restaurants all within walking distance. There is even a reasonable price restaurant across opened 24/7. Although didn't use it, access to buses to and from Old San Juan. Very helpful, courteous staff. Short minute drive to airport. Only regret, not staying longer.
Cons: No pool. The water in shower didn't stay same temperature. Slow draining tub. To be fair, I had not had the chance to raise these concern with manegement. Only stayed one night.
Good
6.2
Pros: Accessibility to local and near by areas. Overall clean. Great coffee machine.
Cons: No breakfast. No pool. Parking lot is a joke! With only 4 spots and super small area in it to reverse and get out. Possibility in hitting your rental.
Excellent
9.1
Pros: Close to cruise ships and not far from airport, old town, paseo caribe, good restaurants, great rooftop terrace, helpful staff, neat cafe, exceptionally spacious room, excellent wifi, very clean,
Excellent
9.7
Pros: We have stayed at this hotel many times over the last few years and have always been very happy with the level of comfort and cleanliness. there is a rooftop terrace with amazing views over the lagoon, ocean and marina where you can lounge on a sun bed or sit with drinks at a table. The hotel is on a busy road but still nice and quiet. The Miramar is on the bus route to Old San Juan just a 10-15 minute ride away so no need to drive and look for parking.
Cons: The attached bistro has been closed for about a year so no breakfast or coffee available although there are snacks and drinks machines on different floors and several nearby cafes.
Good
6.8
Pros: Size of room
Excellent
8.0
Pros: The hotel staff is professional and the room clean. The price is reasonable and the area was perfect. If you and your family is in San juan for shopping, business or medical reasons and on a budget its the best Place to stay. It has a gym, small laundry and a roof top deck with a nice view over the lagoon. The rooms are comfortable, clean, air conditioned and has cable TV.
Cons: i can think of anything I didnt like about the hotel accept for the short hot water showers. You runout of hot water in the shower in 6 minutes. So shower fast.
Excellent
9.1
Pros: Everything was great.
Cons: Limited parking.
Excellent
10.0
Excellent
8.0
Cons: This hotel is good for the price. Convenient to get around San Juan from this location. Not a large parking area but they park your car so its ok. Spectacular view from th
Excellent
10.0
Pros: This was an unplanned stay but a very pleasant surprise while visiting family in Puerto Rico and finding this place by luck on short notice. The location was great within walking distance to Condado and Old San Juan. Also the staff was very friendly and seems to genuinely care care about their guests.
Cons: For some reason the water from the shower was just warm and not hot but I was able overlook that because it was so hot in San Juan and the rooms were nice and clean. This is often nor the case in San Juan.
Excellent
10.0
Pros: The location the staff and the easiness of everything. Free wifi and printer are very helpful especially while on business.
Cons: My room ran out of hot water in the shower within 5 mins. That is honestly the only thing I have to complain about this comfortable hotel.
Excellent
8.2
Pros: The price was great. The front desk staff was fantastic!! They chatted with us and called us taxis. Walked a lot in the area, felt safe. Free coffee downstairs. Would stay again.
Cons: Not a luxury hotel by any means. If you're a tourist going to old San Juan, consider the cost of taxis to/from.
Excellent
8.2
Pros: Room size was good and the redone bathroom was beautiful! Also LOVED the rooftop deck. It was our favorite thing about our stay because it was very quiet with good views of the city and harbor and lovely seating arrangements. We also enjoyed walking the neighborhood. There are lots of restaurants close by and even a grocery store where we picked up a few things. And we walked to a lovely little park right on the water's edge.
Cons: I thought our room had a strange odor, but my husband thought it was fine. If we had been staying more than one night I would have complained and asked to change rooms but decided it wasn't worth the hassle. Also our shower curtain had mildew on it, which I realize is difficult to avoid with the humidity in San Juan, but housekeeping needs to stay on top of this.
Excellent
10.0
Pros: Everyone at the front desk was very friendly and helpful with all of our questions-Would stay here again if in the area-Loved the terrace on the top floor, we preferred that to a pool.
Good
6.2
Pros: I like that is in a good area , not bad at all. Some convenience places to eat and buy simple things. Close walking to some local and hotel beaches. The hotel staff are very friendly and helped me out in every question or need I had. They solved the problem when I first arrive due to they gave me a room that had very bad smell of humidity. I was happy they found one Avalos room. This a small hotel that I recommend for a couple or just Adult Solo trip. Not for a family. Hallways in every floor need ventilation, it feels dry and some smell not bad but to a closed space smell. but in overall rate is a good hotel towards excellent for the price, WIFI Very good and having signal everywhere in the hotel. Quiet enough for resting. Bathroom nice and big, shower very good pressure. I would use this hotel for my solo trip but for the overall, I would suggest not to pay more than a $90.0 per night.
Cons: I don't watch TV but I heard people complaint about problems with TV, until I had the experience my TV lost signal. I did not request to get it fixed because I expent my time outside the hotel. Bath tube drain clogged while showering so water was filling up above your feet. Parking not recommended... Very tiny space for all cars and every time you want to use the car same person at the front desk had to move and re park the other cars, while some one is waiting at the front desk until this person finish to accommodate the cars again. Don't get me wrong... They were always helpful, friendly and always willing to help you. Bad quality of customer service in the restaurant in front the hotel... and pricy.. But better go to other areas. Curtains in the room are too smal of the size of the window..so light comes through all night and doesn't keep the room dark. No door tags for RESTING /DO NOT DISTURB.. So cleaning service (very nice) they have to knock out your door. Price. I believe the rate is little high for what is worth. Find a better discount in the Internet even so the hotel is not Chain hotel company. Good luck.
Okay
4.0
Pros: Front desk folks were nice and helpfuL for the morning shift.
Cons: the tv in our room did not work. Night shift person would not come take a look. Coffee machine only worked part of the time.
Excellent
8.0
Good
6.2
Pros: I like the fact that you were close to restaurants and shopping. Close to the cruise port. We took a walk to Walmart and Marshall's near by. They have a roof top lounge area that is very nice at night. Wonderful breakfast at the restaurant downstairs. There is also a 24 hour restaurant across the street. There are plenty of eating places in the area.
Cons: Had to wait over an hour for our room to be ready. So they stored everyone's luggage while they explored the town.
Excellent
10.0
Pros: Had an excellent stay. The staff was extremely friendly and helpful. I could tell the woman who was over our floor took pride in her work.
Nestled on the beach, this Condado resort is within a 10-minute walk of Atlantic Beach and Casino del Mar at La Concha Resort. Condado Beach and Puerto Rico Convention Center are also within 2 miles (3 km).
Overall 8.3 Excellent
Based on 834 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Good
7.7
Excellent
10.0
Pros: Always the location room and service nothing
Excellent
9.7
Pros: Great staff and great accommodations! We only ate once at this hotel but it was very pricey but the food was above average. Hotel is in a great location and is within walking distance of many restaurants and other attractions. I would visit again!
Cons: Obviously pricing of hotel restaurants is going to be pricey but it was pretty steep. I wish they offered something along the lines of a free continental breakfast. Other than this I cannot complain!
Excellent
10.0
Excellent
10.0
Good
7.4
Excellent
10.0
Excellent
9.0
Pros: The staff was very accommodating.
Excellent
10.0
Pros: There is definitely plenty to do right at the resort, but if you're feeling a little adventurous you can trek up to Old San Juan for beautiful sight seeing. The staff at the Marriott were more than accommodating and made sure all of our requests were met. The front desk staff was tremendously helpful with recommendations of places to see, eat, shop or whatever we were seeking to do. We can't wait to visit beautiful Puerto Rico again in the very near future!
Excellent
10.0
Pros: The hotel is run like a well oiled machine. The staff is extremely helpful and friendly. They always recognize you when entering or leaving the hotel. The lobby is well air conditioned, clean with a touch of elegance. I couldn't have asked for a better room. Large, clean, beautiful view of the ocean and pool area below. I did not eat at any of the restaurants but I would think they are good based on the hotel overall. If you valet your car you can scan the parking ticket on your smart phone and the car will be waiting for you when get downstairs. I will definitely stay at this hotel again.
Cons: I can not say anything bad about this hotel. Excellent, excellent, excellent!
Excellent
8.0
Pros: EMPLOYEES VERY NICE WORK VERY HARD TO PLEASE YOU
Cons: LOBBY MUSIC VERY LOUD I USED EAR PLUGS
Good
7.7
Pros: Nice hotel, a little bit old Staff members are great Location is one of the best in San Juan Nice Beach front, nice poll area, everything else is below average You have CSV, Walgreens, and many restaurants walking distance
Cons: Everything is overpriced Rooms are old and small Bar is noisy and crowd not cool at all Casino area looks aweful I didn't wasted time on it
Excellent
10.0
Pros: customer service
Okay
4.5
Pros: Location is amazing. Condado area is vibrant. Great restaurants, great sightseeing.
Cons: Our room had roaches and after getting a minor upgrade, things went downhill. In the fine print, breakfast package excluded my 12 year old daughter, which put us in a weird place because we were then forced to pay for the overpriced breakfast or take her somewhere to eat. The hotel muddled up our booking. We received wrong expectations about our room, which ended up Being small and cramped. Hotel management isn't empowered to take care of customers and we received an "it-is-what-it-is" attitude from the staff. After asking, they said that for a discounted fee, we could upgrade. The total amount meant $250 out of pocket which we couldn't do. This was even after letting them know it was our first time staying there and we were in town to celebrate my brother in law's birthday. The hotel restaurant's food was bland and the quality is not 4 star level. Chefs couldn't even get a boiled egg right for our 18-month old. Every morning, we had to request it at least twice. Room service was poor and slow: a simple order of chicken tenders with ice cream jumped from $12 to $23, between tax and the high delivery fee. To make things worse, after almost an hour, the order arrived with missing silverware and napkins for which we had to call again. Was so let down by this experience. Go to La Concha a block down. The few extra dollars will be well worth it.
Excellent
9.6
Pros: Rooms very nice; beach view and excessibility excellent; safe environment for walking and sight seeing.
Cons: The bar and loud music is in the check-in area; parking cost not included for guest; food prices very expensive.
Excellent
9.4
Excellent
8.0
Excellent
8.0
Excellent
8.2
Excellent
8.0
Pros: Our family loved the close proximity to the beach.
Cons: Taxis were too expensive. There's not enough public transportation.
Good
7.7
Excellent
8.0
Pros: It was on the beach, close to restraunts, walking to almost everything
Cons: Drinks were very expensive!! 22$ for a local beer and a glass of sangria!! Worst sangria the whole trip! Went down the street and ordered a 3.99 sangria, was the best one!!
Excellent
10.0
Pros: I saw all the resorts and this on has the best bang for your buck. I am a young doctor and went with my girlfriend and did extensive research on best water front resorts and this is the one because of the pool and service. Becareful other hotels are in front of rocky beaches that will ruin your vacation. This has great beach prime location and amazing options on things to do.
Excellent
10.0
Pros: We loved the amenities, cleanliness , and attentiveness of staff in addition the local of the hotel to all different conviniences
Cons: Nothing to dislike
Excellent
8.2
Pros: Great location for shopping and dining along the Ashford strip. The beach outside the hotel was great, plenty of chairs and umbrellas provided by staff. Pool area very nice with swim up bar.
Cons: The music at the check in area is unbearably loud. My keys didn't work and I had to go back to check in three times, which was annoying, but they did upgrade my view to compensate for the trouble which was nice.
Excellent
9.7
Pros: I love how they had all the Amenities on site, and the Staff was Polite always willing to help and offer refreshments.
Cons: The Rooms had a little Moldy Smell. Other wise my kids love the Pool and the Beach.
Excellent
10.0
Pros: Great pool for toddlers! Awesome restaurants and service. For lunch La Isla restaurant kebobs are highly recommended. Our room had a ocean view that ir worth the extra money.
Cons: Beach is great but watch out for little kids cause waves are unpredictable and can get very strong from one second to another. I suggest keep them at the shore.
Excellent
9.4
Pros: Staff is really courteous, upgraded our room for free. Always smiling, will help you no matter what. Had an amazing stay, and will definitely come back again.
Excellent
9.7
Pros: Wonderful live music at pool and in lobby. Beautiful beach, plenty of chairs and umbrellas. Nice pool, just a little chilly.
Cons: Food is so-so and overpriced (no big surprise).
Excellent
9.7
Pros: Service from the staff was excellent. View from our room was fantastic. Room and grounds were kept very clean. Beach was lovely and kept clean. We really enjoyed our stay and would like to return.
Cons: A little pricey. Also someone was smoking on their balcony. We could not sit on our balcony one evening because of the smokers. I was told that the hotel policy allows smoking on the balconies as long as their balcony door remains shut. That may be fine to keep smoke out of the room but it doesn't help guests in nearby rooms. Smoking should not be allowed anywhere on the grounds, including balconies.
Excellent
10.0
Pros: The COVID 19 protocols were very good!
Cons: The prices of food, maybe.
Excellent
10.0
Pros: Perfect room and view
Excellent
10.0
Pros: The view was amazing
Cons: Bigger rooms
Okay
4.0
Pros: Lovation
Cons: Ghetto crowd. Overpriced for value. Breakfast lousy.
Excellent
10.0
Pros: Nice área of San Juan near many restaurants. Old San Juan is a quick 75 cent bus trip (very nice buses) from in front of the hotel. Hotel has great pools, beachfront, with lots of activities for anyone.
Situated in the midst of the Puerto Rico Convention Center District, in front of San Juan Bay, our hotel is a district centerpiece that is conveniently located just 10 minutes from the international airport and five minutes from historic Old San Juan. With a variety of on-site activities, we keep you busy and relaxed. We offer several great hotel dining options, bars and lounges, a world-class casino, full-service spa, 4th-floor sundeck with infinity pool and a location near the beach. Our state-of-the-art amenities help you relax in Puerto Rico while you rest each night on a comfortable Sheraton Signature Sleep Experience® bed.
Overall 8.3 Excellent
Based on 667 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
10.0
Pros: I loved the Club Lounge. The breakfast was superb. Every staff member I interacted with was super friendly and helpful.
Cons: The food was very expensive and to be honest, the yellow walls reminded me of a high school (and not the good kind).
Excellent
8.8
Excellent
9.7
Excellent
9.7
Excellent
8.0
Cons: Limited choices restaurants
Excellent
10.0
Excellent
10.0
Pros: the infinity pool and the service as well as the area
Cons: no minibar
Okay
5.7
Cons: Housekeeping is mediocre, they take too much time to get the whole floor clean.
Good
7.6
Pros: The view the infinitity pool and the casino
Cons: The staff at nice and also they don't change your sheets everyday unless it's requested
Good
7.7
Pros: The infinity pool was great! Rooms were nice and beds were extremely comfortable.
Cons: The rooms didn't have vents and the food and drinks are expensive.
Excellent
8.0
Pros: I think the staff was very friendly and helpful. The guys who work at the pool bar and the breakfast staff who works in the cafe. However I would say the front desk staff was my favorite. Thank you so much for making my vacation one of the best vacation ever!
Excellent
8.0
Pros: It was close to convention center.
Cons: It does not have facilities to clean your clothes at your own. It should have a small laundry area. I stayed 4 days for a volleyball tournament, and I had to clean the uniforms by hand everyday. They just have a few fridges we were put on a wait list and never call us.
Excellent
10.0
Excellent
9.7
Excellent
9.7
Excellent
10.0
Good
7.7
Pros: Love the casino love the Metropole restaurant love the pool
Cons: I don't like it there is not a beach in the hotel
Excellent
8.5
Excellent
10.0
Pros: Service was fast! The staff was wonderful! The facilities very well kept and they where always making sure I had what I needed.
Cons: I LOVED EVERYTHING! I have nothing to complain about. Nothing was bad!! VERY WELLA ORGANIZED!
Good
7.7
Pros: Hotel is clean and friendly staff
Cons: Location isn't the best taxi to old San Juan was about 15.00 dollars each way. No restaurants nearby so you have to get a taxicab and can become costly.
Excellent
9.7
Pros: staff there is the best KATERINA was amazing
Cons: loud nosises from other rooms I could hear everything
Good
7.6
Pros: The rooms are clean, facility well kept, and staff friendly
Cons: The bed was not as comfortable as we expected
Good
6.8
Pros: Good location and hotel looks great
Cons: The bedding. The sheets were really dirty and if you pull the comforter up to the light you can see all the dust and deadskin That has been collecting into the comforter and it is digusting.
Excellent
9.6
Pros: Rooms were very nice, clean and comfortable. The staff was warm and friendly. Loved the total non-smoking environment which amazingly included the casino. We also appreciated having the green option available for opting out of daily room service.
Cons: Had difficulty getting service in their restaurant in the evenings. In fact, one evening we were the only two patrons and after being seated for 10+ minutes with no waitperson approaching us, we left to go eat elsewhere. However, breakfast was great!
Excellent
10.0
Pros: The cleanliness was great, housekeeping department was extraordinary. The people at the Cafe on the lobby were great.
Cons: Some of the staff at the front desk were not that polite as I was expecting since I am an SPG member.
Excellent
8.0
Pros: We enjoyed the proximity to Old San Juan and the friendly staff. The room was very comfortable and the WIFI worked well even after the hurricane when not many working WiFi signals could be found. We also enjoyed the infinity pool and the gym. Zen Spa was also great, relaxing and the therapists very helpful.
Cons: However we were overcharged a small amount by Zen Spa and it’s been over a week since our stay and we haven’t been reimbursed for the mistake by the Zen Spa staff. It’s looking like we will have to go there again personally to take care of the problem.
The Best Western Plus Condado Palm Inn & Suites is committed to making your stay in Puerto Rico comfortable and memorable. Enjoy our room accommodations with modern amenities and stylish furnishings, pool, hot tub, beach club and fitness center. Try our brand-new restaurants, Ropa Vieja, a vibrant full-service Puerto Rican and Cuban Cuisine restaurant, and Nestle Toll House Cafe, your best option for delicious coffee, fresh pastries, light fare and ice cream. Looking to host a meeting or private event? Contact us about our roof top meeting and boardrooms, both available for any type of event. If you're looking for hotels in Condado within steps of the beach, shops and dining hot spots, stay with us. We offer great packages and rates that include complimentary high-speed wireless Internet and breakfast and 100% Puerto Rican coffee available 24-hours. The Best Western Condado Palm Inn & Suites offers 33 one bedroom suites, fully equipped with all the amenities to make your extended business trip or vacation the most comfortable. Featuring a spacious living room space, refrigerator, microwave, kitchen countertops, separate bedroom area, and your private balcony, these suites are the perfect mix of style and comfort. We designed new meeting facilities, and complimentary services that include a business center and high-speed wireless Internet access in the rooms and throughout the entire hotel.
Overall 8.2 Excellent
Based on 2,440 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Pros: GREAT value in an AWESOME location with great views!
Cons: Nothing
Excellent
8.0
Pros: Good breakfast included, friendly staff, and convenient parking lot next to hotel for $17/day. Only negative was that the location was loud and noisy at night (due to busy popular location) and we were woken up while sleeping.
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Good service
Excellent
10.0
Excellent
10.0
Pros: Nice amenities. Very clean and accesible. Comfortable. Nice breakfast.
Cons: The bathroom smelled too much to clorox. Expensive parking.
Excellent
10.0
Pros: Everybody was so nice to us!
Cons: Needs room service ASAP
Good
6.3
Pros: Big room
Cons: Bathroom, small and disgusting, very dirty
Excellent
8.0
Pros: Excellent staff and breakfast
Cons: Nothing
Excellent
8.5
Pros: Overall service.
Cons: It was ok. No identifiable faults.
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Okay
4.5
Excellent
10.0
Excellent
8.0
Excellent
8.0
Excellent
10.0
Pros: Nice s
Excellent
8.0
Good
7.7
Mediocre
2.0
Excellent
9.7
Excellent
10.0
Excellent
10.0
Pros: Location was perfect. The value for the money is real. Staff pretty good. Pool 24hrs.
Cons: No parking
Excellent
8.8
Pros: Cleanliness and lots to do within walking distance
Cons: All the homeless people laying around in the area
Okay
5.0
Pros: Some of the rooms are modern, clean and spacious. The location is superb; close to highways (but not too close), many restaurants, the beach, convenience stores and many other atractions. The lobby looks great and the staff, at first impression (see "What did't you like?" section), seems knowledgeable, useful and amicable.
Cons: Management decided that 3:00 AM on a Tuesday was the perfect time to, using pneumatic hammers and drills, install a sign on the exterior of the nroth tower (where I was staying)!! After some negotiations (you would had thought this was a given) with the front desk they agreed to move me to a room in the south tower. However, that room was not clean, the bed was not amde and the closet doors would not open. The front desk offered to send maintenance to fix everything...AT 9:00 AM!!! Once again it took some convincing, but they finally move me to a clean and, more importanly, quiet room. The hotel manager promised to credit my account with two nights and parking fees; however, during check-out they refused to give me a receipt saying that it would be emailed to me. I am still waiting for the email or the credit.
Mediocre
3.4
Pros: Pros: Lobby: very clean, with friendly staff at front desk. Nice aquarium. Free water and coffee. Plenty of room to sit and lounge with descent music and accessible large screen televisions. Location: across the street from walgreens. On the corner of Ashford Avenue. Most places within walking distance.
Cons: Cons: Wrong room: we reserved a king bed but instead we were given two Queens without being told. We found when we walked into the room that it was the wrong room. The front desk eventually corrected the mistake Poor vector control: there were ants and roaches in the room. ants on the carpet and night stand. Woken up to a dead roach on the floor near the door Poor AC: the window AC wasn't able to make the room cooler than 73 degrees Fahrenheit despite the setting being at a lower number Dirty towels: the white towels had stains on them and would leave lint on the skin after drying off Bedding: stiff bed. Their was no underlying bed liner Parking : an open lot behind the hotel with no visible security presence.
Excellent
10.0
Pros: The one bedroom suite with the ocean view was beautiful. Temperature was perfect and the housekeeping was timely and thorough.
Cons: The breakfast that was included in the rental should've been cooked to order. Also, the door doesn't close all the way unless you slam it.
Excellent
8.0
Pros: The distance to the beach, the location in terms of dining/night life
Cons: Everything was great at the hotel except breakfast. We stayed there for 4 days and 3 out of 4 there was at least something to eat but the las day was going into the weekend so it got busier. By 8:45 AM all the food was gone and they had nothing to re-fill it with. It wasn't just one item but omelettes, side, sausage, cereal, and even pastrywas gone. When I asked the floor manager if they have absolutely anything to eat he was very unapologetic and said we should have come earlier
Excellent
9.7
Pros: All in all this stay was wonderful
Cons: Do to coved the breakfast was grab and go but I should have expected that
Excellent
10.0
Pros: The bathrooms were amazing! Balcony, the buffet style breakfast in the morning was amazing!
Cons: After a week the bed got hard but that was the only thing!
Located in Old San Juan, this hotel is steps away from Pier 3, Port of San Juan and Teatro Tapia. Pier 4 and Pier 1 are also within 5 minutes.
Overall 8.2 Excellent
Based on 1,070 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
8.5
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
9.6
Pros: Staff were curtious, friendly and very helpful. Rooms were spacious and clean
Excellent
10.0
Pros: Great location, right in old San Juan. Casino was fun at night. Rooftop pool was fun during the day.
Cons: No view from our room, but that wasn't a big deal.
Excellent
9.6
Pros: Perfect location next to the port of San Juan. Staff was friendly and helpful. Food and shopping all within walking distance.
Cons: Resort fee added at the end of stay - this is not a resort property, just a standard hotel with a casino is all.
Excellent
9.1
Pros: Staff was very helpful in recommending somewhere to eat. Beds were very comfortable and they were accommodating to my needs.
Cons: None
Excellent
10.0
Good
6.8
Excellent
10.0
Mediocre
3.7
Excellent
9.7
Pros: Perfectly located for visitors looking to explorer Old San Juan on foot. the entire staff was exceptionally helpful with points of interest and restaurants in the area. Will definitely stay there upon our next visit
Cons: Wish they had a café or store that was open extended hours.
Excellent
10.0
Pros: The hotel was very convenient. It is walking distance from the cruise port and the rest of Old San Juan. Staff very friendly.
Mediocre
2.0
Excellent
10.0
Pros: I like the location. The staff was excellent. I like that they have a concierge to help set up excursions. I like the spacious room and modern decor. The best st is the coffee shop in the lobby and the burger place next door is yummy.
Cons: I had an inner room so did have much of a view but that's ok. I didn't spend kuch time int the room. I would have liked if they had a small store to buy sodas candy and chips.
Good
6.5
Pros: The location was great for walking they old San Juan and to get on cruise ship.
Cons: A/C in our room didn't work. Only received two channels on tv. Advertised as having its own casino inside hotel and there was no casino. Very disappointed.
Excellent
9.7
Excellent
8.2
Excellent
8.0
Excellent
8.0
Excellent
8.2
Excellent
8.6
Pros: The area where it's located it's beautiful.
Good
6.5
Excellent
10.0
Pros: Great hotel. People very helpful to make it the best stay ever
Cons: Luv everything
Good
7.4
Pros: Great stay but had ask repeatedly for washcloths. Going green ( no maid service, just fresh towels ) was pefect....and received a $5 coupon each day you go green. Used it in the restaurant. Downside, they forgot to give it to us one day. And still no washcloths!! Another downside, cable reception was horrible all 4 nights!!! No TV for longer than 20 or so minutes. Very aggravating. So dont expect to relax to a movie or occupy the kiddies while you get ready for dinner. Front desk never had an answer and nothing they could do. Otherwise, great location, comfy beds, quiet hallways at night.
Good
6.0
Pros: Great place to stay at since it if very close to the cruise port.
Cons: Wish they had a shuttle to pick up at the airport. Also pool was too small. Need different tile for the pool area because that tile is very slippery.
Excellent
10.0
Pros: Very comfortable bed and size of the room.
Cons: Some hallway noise.
Good
6.5
Cons: Expensive and noisy. Nice location
Mediocre
2.0
Cons: Would really like my money back. I have told everyone I know to NOT book through Kayak nor stay at this girl.
Excellent
10.0
Pros: Great location in Old San Juan. A bit pricey, but you're walking distance to everything in Old San Juan. Room was clean, staff was friendly. I loved my stay. Got to the airport, picked up the rental car, drove to the Sheraton, and didn't drive it again until we left the next evening.
Cons: The parking was like $20 a day or so. Valet only. There is parking nearby in a garage that is more economical. We chose to leave out car with the hotel.
Excellent
8.2
Pros: The hotel is in a great location for touring Old San Juan. Taxi access great and right on the waterfront. The staff and service here is perfect.
Cons: It's so unbelievably overpriced for a mid-range style Sheraton it made us choke paying their prices. However, they know they can hold you hostage with those prices given the other hotel options in Old San Juan. Its quite loud in the hallways, but I must say the location is awesome.
Excellent
10.0
Pros: Comfortable bed
Okay
4.5
Pros: Nice view to the bay, pretty roof swimming pool and good gym
Cons: No parking, bad service in the front desk. No attention to the guest. They send me to the wrong room with a family inside... They don't pay attention to what they do in the front desk. Not possible to book in the front desk the man make me reserve through a phone and it was not possible. At the end, I had to make the booking on my cellphone because they were not kind enough to make me a reservation.
Excellent
8.0
Pros: The location was great. Nice rooftop pool.
Cons: Room was not ready until 1.5h after check in. The suite layout was very strange, a lot of empty space and not very convenient. We didn't get room service until 3 days after we came.
Located in Old San Juan, this apartment building is within a 5-minute walk of Alcaldia, Museo del Mar and Casa del Libro. Casa de Ramon Power y Giralt and San Juan Cathedral are also within 5 minutes.
Overall 8.1 Excellent
Based on 679 reviews
All
- All
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
8.0
Excellent
9.1
Okay
5.7
Pros: The location is in san juan
Cons: It was very loud staff was unavailable after 1830 bathroom was small balcony is small dirty
Good
6.2
Excellent
10.0
Pros: My first three nights here, I stayed at a room with a balcony and it was amazing. It's right in the heart of Old San Juan so you get to wake up eaveryday with the beautiful city noice of the livily city outside. It really is an amazing place to stay for a long time. Try to stay in a room with balcony, you will love it.
Cons: I absolutely hated that there's never parking available at any time of the day for your rental car. If you don't have a car then this will be the perfect place for you.
Located in San Juan (Condado), The Wave Hotel at Condado is within a 5-minute drive of Museo de Arte de Puerto Rico and Condado Beach. Featured amenities include a business center, a 24-hour front desk, and multilingual staff.
Overall 8.0 Excellent
Based on 276 reviews
All
- All
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Was here for a short, two-night stay after spending a few days in Culebra. The front desk staff was extremely nice when checking in. I forgot my water downstairs at the desk and the employee who checked us in ran all the way up to our room to return it even though it was half full and he could have just thrown it away. They recommended both the hotel's restaurant, Zabo, as well as a local food truck for dinner; as we got in quite late. We ended up at Zabo that night and the food was great, pretty fairly priced, and the service was fantastic. The hotel doesn't have a pool, but the rooftop deck is beautiful with jacuzzis and an incredible view of the city. The rooms are pretty small, but very nicely decorated and clean. Would stay here again for the staff alone. They go the extra mile and really care about their guests!
Excellent
10.0
Excellent
10.0
Pros: Good breakfast and clean bed and comfortable
Excellent
8.0
Pros: Everything
Cons: The sushi place next to the hotel. They don't let you park your rental in front of their business. Typical Chinese folks. Lol
Excellent
10.0
Excellent
9.1
Pros: Location
Cons: Roof top breakfast served in rain alternate area would have been better
Located in Puerta de Tierra, this beachfront resort is in the historical district and within a 10-minute walk of Fort San Jeronimo, Third Millennium Park and Luis Muñoz Rivera Park. Escambron Beach and Condado Beach are also within 15 minutes.
Overall 7.9 Good
Based on 447 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Okay
4.3
Excellent
8.0
Good
6.0
Okay
5.4
Pros: The hotel itself was very nice and fun, very nice overall design and loved the hot tubs.
Cons: The rooms were very out dated and a little gross. Mold in bathroom and it need re-caulking.
Good
7.6
Excellent
8.6
Excellent
9.4
Okay
4.8
Excellent
8.0
Excellent
10.0
Pros: Awesome views, friendly/helpful staff, and beautiful private beach. Best resort in PR!
Excellent
8.0
Pros: Great location, beach, view of laguna and ocean. Close by recreation areas like Velauno.
Cons: Old building, rooms need remodeling. 1. Small broken piece of roof under bed 2. Stained shower floor
Excellent
8.0
Pros: Location, beach, comfort, spa
Cons: facilities need update
Okay
5.7
Pros: Let me start by saying that I am the type of person that reads negative reviews and most of the time ignores them because I feel some people can never be happy or they paid the price of a 2 star resort and expected services and amenities of a 6 star resort, that is not the situation with me and the Caribe Hilton. Also, I am not a newbie when it comes to travel. I cannot possibly fathom why someone would stay at this resort instead of going to an all inclusive in Aruba, Jamaica, River is Maya, etc... an all inclusive would be less than half the cost when considering food and drink (no exaggeration). Let me put it this way, if the Caribe Hilton was an all inclusive, it would be my least favorite all the resorts that I've been to but it is not all inclusive and you get price gouged with food and drink. Way, way, way too expensive for the value. You are not within walking distance to anything worth noting. Some will tell you that Old San Juan is within walking distance, that's bullcrap, unless you are a person that runs a couple miles every day it is not. It is close to a half hour walk. Who the hell wants to walk a half hour in 86 degree weather then walk up and down the hilly streets of Old San Juan all day then walk another half hour back to the hotel? The city did put in an awesome bicycle path so I guess you could do that, we didn't want to have to worry about them getting stolen while we shopping or eating. I enjoyed Old San Juan but if I wanted to visit again, it would be by a shore excursion while on a cruise. Our room was nice and clean. There were not that many people at the resort, wonder why, but you still couldn't get a good seat at the pool or Lagoon. The pools were small and freshwater and I worried because they didn't have chlorine the type of germs and things that were in it. The hotel was kind enough to put free fruit flavored water out for a few hours a day that ranged from refreshing to disgusting depending on the type of fruit. There was a wedding held there the Saturday we were there. An entire section of the beach was closed down and all the hammocks were removed because of the wedding. The hammocks were one of few things i enjoyed. At the end of the wedding, sometime between midnight and 1AM, someone decided to light off fireworks which I typically enjoy but not being woke out off a sound sleep and not going off feet from my room's balcony.The staff were friendly and helpful except when I was asked at checkout if I had a nice stay and I said not really, the girl just smiled and handed me my check. That was the icing on the cake for me, not only would I never stay at this resort again I would never stay at a Hilton again. For the grande finale, this hotel charges you a hotel fee on top of quoted price AND it is not cheap. Not sure if this is legal, but they know you can't do anything but gripe and moan because it isn't like you can walk to the hotel next door. Bottom line is if you are not concerned about money it's great
Excellent
8.0
Pros: Room
Cons: Parking
Excellent
9.4
Pros: the facilities pool and beach beautiful
Cons: some rude personnel in valet parking
Okay
5.3
Pros: beautiful pool area
Cons: Unfriendly staff, most outside people, horrible view, 4 July with no activities, very disappointed
Excellent
8.3
Excellent
8.8
Excellent
10.0
Pros: It was in the right between the old and the new city.
Good
7.3
Excellent
8.0
Mediocre
2.0
Pros: Nothing.
Cons: Staying there
Good
7.4
Pros: Updated, modern, clean room. Nice large bathroom. Bed is comfortable.
Cons: Shouldn't have to pay for premium wifi. The tv channels were all blurry. Water pressure was terrible. Breakfast choices were only overpriced restaurants that were terrible. Don't recommend eating anywhere on the hilton grounds. I arrived early and was told I would be called or texted when a room was available. I never was and was watching the front desk as others checked in. Not good customer service. The a/c is motion activated so it won't keep the room cold if there isn't movement which sucks when you come in from the hot humidity of San Juan and it wouldn't cool down as much as the thermostat said it was set to. The room was hot for me. There is no noise buffering between the walls I heard conversations and music playing in the next room or as people walked down the hallway.
Mediocre
3.4
Excellent
8.8
Pros: The location was excellent: right between old San Juan and Condessa. The pool was small but it was made for hanging around and sunning. Beautiful old ruins right next to the hotel made it picturesque. My view of the sea was beautiful.
Cons: Pool food was a bit oily.
Excellent
9.6
Pros: I enjoyed the private beachfront and pool. Our room was very comfortable, too!
Cons: I wish there was a shuttle to and from the airport. Also, there was no happy hour on any part of the resort. A special here or there would have encouraged me to eat more at the resort, but instead I explored nearby restaurants.
Excellent
9.4
Pros: The staff were amazing and very accommodating
Cons: The view was amazing, the hotel was very comfortable and easy to get around.
Excellent
9.4
Pros: I really love everything about the Caribe Hilton: the lovely and calm beach, the food, the location, etc. I first came here in 1976 on my honeymoon and have returned twice! Lovely gardens and great service.
Cons: Prices are very high, especially breakfast!
Excellent
9.4
Pros: The hotel lobby is beautiful. The hotel has everrything you need and service was great. Staff was extremely helpful and very nice from check in to check out.
Cons: Some areas need repair. Example, the pool is beautiful, but the grout has black stuff on it and chipped. Also, we had issues with card for garage and hotel room. Twice, we were stuck at exit gate of garage. We had to park car and go to cashier and hotel front desk to sync the cards.
Excellent
10.0
Okay
5.1
Pros: I like the exclusive beachfront and pool area with the view and close proximity to old San Juan.
Cons: The staff was rude and sarcastic except for two which I came across towards the end my stay but far in between. Was treated as if we didn't matter since my arrival. Was told I could check in early as long as I paid a $75 fee when I spoke to them over the phone a day earlier and once I arrived was told I had to wait and I waited 6 hours.
Overall 8.9 Excellent
Based on 3 reviews
All
- All
- Mature couples
- Young couples
Excellent
9.7
Pros: Location is great. The whole vibe in the area is awesome. Great friendly staff. Beautiful hotel. Loved it. Would recommend.
Excellent
9.1
Pros: Great location in Old San Juan. We were going on a Windstar cruise and were able to walk the short distance to our ship. The staff was very helpful and our room was comfortable.
Excellent
8.0
Pros: staff & location
Overall 8.8 Excellent
Based on 3 reviews
All
- All
- Mature couples
- Young couples
Excellent
9.4
Pros: It is in n old building in the heart of Old San Juan., just what we' were wanting. We stayed in a room, facilities were very clean and air conditioning worked well. Beds were basic but comfortable.
Cons: Nothing
Excellent
10.0
Pros: Comfortable, reasonably priced, near beach and Old San Juan
Good
7.0
Pros: great location if you just stay here for travel and you want save money, I think that you can choice this Hotel
Cons: share the bathroom (because this hotel is cheap)
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Popular in San Juan
Accommodations in San Juan
Airports in San Juan
Landmarks in San Juan
- Cruise Line Terminal
- Viejo San Juan
- Capilla del Santo Cristo de la Salud
- San José Church
- La Fortaleza
- Castillo de San Cristobal
- Casa Blanca
- Condado Beach
- Plaza de Armas
- San Juan Museum of Art & History
- Santa María Magdalena de Pazzis Cemetery
- Museo de Las Americas
- Catedrál de San Juan Bautista
- Felisa Rincon de Gautier Museum
- San Juan National Historic Site
- Casa del Libro
- Convento de Los Dominicos
- Museo Pablo Casals
- Casa Alcaldía de San Juan
- Museo de Arte Contemporaneo de Puerto Rico