San Juan hotels in Santurce
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Best hotels in Santurce (San Juan)
With a stay at Condado Vanderbilt Hotel, you'll be centrally located in San Juan, a 1-minute drive from Condado Beach and 7 minutes from Puerto Rico Convention Center. Featured amenities include complimentary wired Internet access, a 24-hour business center, and complimentary newspapers in the lobby.
Overall 9.3 Excellent
Based on 589 reviews
All reviews
- All reviews
Excellent
8.0
Pros: Very clean and very helpful staff. Also loved the private beach with great staff.
Excellent
10.0
Pros: The staff was friendly, attentive and overly accommodating. Best hotel experience in all my years of travel. The amenities at this hotel are second to none, absolutely the best of the best.
Excellent
10.0
Pros: My whole family loved the customer service it's excellent. Food in the hotel is little pricey but you get queen treated. The door man was always there for any questions. It was perfect!!!
Okay
4.0
Pros: The staff were very attentive but they were very short of staff in all areas.
Excellent
8.0
Good
6.0
Pros: Pool area was beautiful. One area had an issue where excess water wasnt drawing away. Pools were clean and sparkling, chairs were wellman trained and nice looking. Towels were oure white, cleaned smelled nice. Chair covers a bonus.
Excellent
10.0
Pros: Everything
Excellent
10.0
Pros: They make you feel special.
Excellent
9.0
Pros: Pool
Mediocre
3.0
Pros: Location, elegant and clean rooms
Okay
5.0
Pros: Location
Excellent
10.0
Pros: Everything the views the pool , staff
Details
Reviews
Overall 9.3 Excellent
Based on 589 reviews
Cleanliness
9.5
Comfort
9.5
Location
9.5
Services
9.4
Staff
9.4
Value for money
8.5
8.0 Excellent
Pros: Very clean and very helpful staff. Also loved the private beach with great staff.
Cons: A bit crowded on the weekend and in a very touristy neighborhood, but that's in exchange for a good location by the beach...worth it!
10.0 Excellent
Pros: The staff was friendly, attentive and overly accommodating. Best hotel experience in all my years of travel. The amenities at this hotel are second to none, absolutely the best of the best.
Cons:
10.0 Excellent
Pros: My whole family loved the customer service it's excellent. Food in the hotel is little pricey but you get queen treated. The door man was always there for any questions. It was perfect!!!
Cons:
4.0 Okay
Pros: The staff were very attentive but they were very short of staff in all areas.
Cons: On 4th July a couple that were staying close to my room, they had a big fight, verbal and physical agretion. I am pregnant and that create me a huge anxiety because nobody answer the front desk, there was a lot of person that staying in the hotel with bad behavior, didn't follow the COVID precautions, smoking weed in the hallways, this was my first stay, I choose this hotel because rating and I had the impression that type of conduct or behavior was difficult to see in the hotel
8.0 Excellent
Pros:
Cons: No services at the hotel, no food. Very dificult to find a staff.
6.0 Good
Pros: Pool area was beautiful. One area had an issue where excess water wasnt drawing away. Pools were clean and sparkling, chairs were wellman trained and nice looking. Towels were oure white, cleaned smelled nice. Chair covers a bonus.
Cons: The customer service was slow. Went to lobby lounge area for a pre dinner drink and 20 minutes in no acknowledgement. Only 2 other couples in lounge that I could see. Gentleman walked by and said we with you shortly. 10 minutes later he was ready to serve us but we had to leave for our dinner reservation. Came back after dinner and no service. Had to go ask for service. Later, called guest services and in room dining about 11:45 multiple times and received no answer at all. No one answered calling from room phone and via personal cell phone. Glad I did not have an emergency. Went to Bistro for breakfast the next morning. Waited and waited at door for greeting. Seated and breakfast was simply delicious but had to track someone down for coffee refills. Overall, for a 5 star hotel the customer service was very slow.
10.0 Excellent
Pros: Everything
Cons: Only one small issue is the window in my room didn't open. It was only 1 out of 4 so it wasn't a big deal. 1 plate of pancakes cost $15. Food is good, but over priced.
10.0 Excellent
Pros: They make you feel special.
Cons:
9.0 Excellent
Pros: Pool
Cons: Some food (salad) in the lounge area.
3.0 Mediocre
Pros: Location, elegant and clean rooms
Cons: No valet parking services, no bell-boy, only one employee at the front desk, 3 restaurants closed, the only one open with very limited menu until 5 pm, adult pool closed. Poorly staffed. Not at all what I experienced on previous stays.
5.0 Okay
Pros: Location
Cons: Service was poor and food was overpriced.
10.0 Excellent
Pros: Everything the views the pool , staff
Cons:
With a stay at Condado Vanderbilt Hotel, you'll be centrally located in San Juan, a 1-minute drive from Condado Beach and 7 minutes from Puerto Rico Convention Center. Featured amenities include complimentary wired Internet access, a 24-hour business center, and complimentary newspapers in the lobby.
Pool
Bicycle hire
Pets allowed on request. Charges may apply.
Spa
Fitness centre
Restaurant
Bar/Lounge
Child-friendly
Room service
Parking
Laundry service
Business centre
No smoking
Express check out
Free Wi-Fi
Air-conditioned
Storage available
Quenching your travel cravings in the city or at the shoreline is easy from AC Hotel San Juan Condado, which is conveniently situated in the heart of San Juan. Whether you're looking to stroll the shores of Condado Beach, soak up the city's colorful architecture and historical museums, or attend an event at Puerto Rico Convention Center, you'll find our hotel perfectly positions you near all of your desired destinations. Inside, indulge in the elegant details that we are known for. From our contemporary eateries to our rooftop pool overlooking the ocean, you'll get lost in the elegance. Hosting an event? Whether celebrating or inspiring success, our state-of-the-art meeting venues will ensure your gathering is memorable. When it's time to call it a night, savor sweet dreams in our spacious rooms and suites, complete with sleek furnishings, mini-refrigerators and private balconies overlooking the city. In addition to your trip goals, you will find serenity, sunshine and splendor at AC Hotel San Juan Condado.
Overall 9.1 Excellent
Based on 586 reviews
All reviews
- All reviews
Excellent
8.0
Pros: I liked the penthouse, and the room
Excellent
8.0
Pros: close to beach, restaurants, shopping, and attractions. Rooftop poor is excellent.
Excellent
10.0
Pros: Lovely hotel, excellent customer service skills of every team member! Ambiance very inviting! Spotless all the time even after it had rained!! Comfortable beds, linen and towels sparkling white not that dull gray or yellowish color you get @ some hotels.
Excellent
8.0
Pros: The room was great size and the hotel was very clean. Great penthouse pool.
Excellent
9.0
Pros: Location, spacious and contemporary rooms, roof top pool, gym, lush wall garden at the entrance , 24 hrs self service food stand in the lobby
Excellent
10.0
Pros: Close to the beach and close to a lot of restaurants.Staff was so professional and friendly.
Excellent
10.0
Pros: The modern decor and amenities.
Mediocre
3.0
Pros: Staff service
Excellent
8.0
Pros: It was clean and quiet. Everything looks new and confortable.
Good
7.0
Pros: I was desapointed I had to pay parking is the first time I am charge 20 dollar a night for parking in a hotel am I guest problaly not going to return
Excellent
8.0
Pros: very clean and friendly staff, hotel not far from beach and several places to eat and relax with walking distance.
Excellent
9.4
Details
Reviews
Overall 9.1 Excellent
Based on 586 reviews
Cleanliness
9.3
Comfort
9.3
Location
9.3
Services
9.2
Staff
9.3
Value for money
8.3
8.0 Excellent
Pros: I liked the penthouse, and the room
Cons: How we have to pay for parking on top of the fee
8.0 Excellent
Pros: close to beach, restaurants, shopping, and attractions. Rooftop poor is excellent.
Cons: Room could be bigger
10.0 Excellent
Pros: Lovely hotel, excellent customer service skills of every team member! Ambiance very inviting! Spotless all the time even after it had rained!! Comfortable beds, linen and towels sparkling white not that dull gray or yellowish color you get @ some hotels.
Cons: Guests staying more than 3 days need more closet space specially when guests are traveling for social/family events that include formal evenings. Loved the hotel!!!!!
8.0 Excellent
Pros: The room was great size and the hotel was very clean. Great penthouse pool.
Cons: The view from our hotel room was less than appealing (Burger King drive thru). There were not many seats at the pool and the hotel was packed with guests. The location was so so. We were very upset they discontinued their pass to the Marriott on the beach
9.0 Excellent
Pros: Location, spacious and contemporary rooms, roof top pool, gym, lush wall garden at the entrance , 24 hrs self service food stand in the lobby
Cons: Due to COVID 19, there wasn’t any room service or coffee machine in the room; room cleaning was upon request.
10.0 Excellent
Pros: Close to the beach and close to a lot of restaurants.Staff was so professional and friendly.
Cons: No
10.0 Excellent
Pros: The modern decor and amenities.
Cons: The room was lacking storage for clothing.
3.0 Mediocre
Pros: Staff service
Cons: Facilities
8.0 Excellent
Pros: It was clean and quiet. Everything looks new and confortable.
Cons: It should have more mirrors in the room. Just the one in the bathroom.
7.0 Good
Pros: I was desapointed I had to pay parking is the first time I am charge 20 dollar a night for parking in a hotel am I guest problaly not going to return
Cons:
8.0 Excellent
Pros: very clean and friendly staff, hotel not far from beach and several places to eat and relax with walking distance.
Cons: housekeepers not on their toes, for got to leave coffee and waters several days.
9.4 Excellent
Pros:
Cons: Great location near breakfast places and nightlife.
Quenching your travel cravings in the city or at the shoreline is easy from AC Hotel San Juan Condado, which is conveniently situated in the heart of San Juan. Whether you're looking to stroll the shores of Condado Beach, soak up the city's colorful architecture and historical museums, or attend an event at Puerto Rico Convention Center, you'll find our hotel perfectly positions you near all of your desired destinations. Inside, indulge in the elegant details that we are known for. From our contemporary eateries to our rooftop pool overlooking the ocean, you'll get lost in the elegance. Hosting an event? Whether celebrating or inspiring success, our state-of-the-art meeting venues will ensure your gathering is memorable. When it's time to call it a night, savor sweet dreams in our spacious rooms and suites, complete with sleek furnishings, mini-refrigerators and private balconies overlooking the city. In addition to your trip goals, you will find serenity, sunshine and splendor at AC Hotel San Juan Condado.
Pool
Bicycle hire
Fitness centre
Bar/Lounge
Child-friendly
Parking
Laundry service
Business centre
No smoking
Express check out
Free Wi-Fi
Air-conditioned
Storage available
Get a taste of paradise at La Concha Renaissance San Juan Resort. Our beachfront hotel provides a luxury stay just steps from Condado Beach. Explore the vibrant architecture of Old San Juan and pristine beaches in the popular district of Isla Verde. When you're ready to unwind from adventure, rest in our chic rooms and suites. Feel at ease with our plush bedding, room service and stylish décor. Many of our accommodations feature outdoor balconies with ocean views. You can also soak in gorgeous beach views at one of our three outdoor pools. Worked up an appetite? Please your palate at our many restaurants and bars. Indulge with tapas at Solera and Asian cuisine at Komakai. Host an unforgettable destination wedding or business convention at one of our 13 indoor or outdoor venues. Before your stay reaches its end, place your bets at our on-site Casino de Mar. Whatever fills your days and nights with us, enjoy refreshing travels at La Concha Renaissance San Juan Resort.
Overall 9.0 Excellent
Based on 348 reviews
All reviews
- All reviews
Poor
1.0
Pros: The amenities for the area.
Excellent
9.0
Pros: Thanks Gracias ! Por sus atenciones
Excellent
9.0
Pros: Pleasant staff
Excellent
10.0
Pros: STAFF!!!!! Amazing!!!!
Excellent
10.0
Pros: Everything!
Excellent
8.0
Pros: Very friendly and accommodating staff!
Okay
4.0
Pros: Food was awful
Excellent
9.6
Pros: Proximity to beach Cleanliness and modernness Breakfast Facilities Beach Pools
Excellent
9.0
Pros: Very pretty hotel with several good restaurants to choose from on site. Comfortable room. Nice beach and pool options. Water tended to be rough. Short taxi ride into old San Juan.
Mediocre
3.0
Pros: the best thing about this hotel was its proximity to the beach, second best were its swimming pools, third best were its grounds.
Excellent
10.0
Pros: The staff is extremely friendly and helpful! The breakfast buffet is super yummy and the drinks at the bar with Juan are so good! He genuinely cares about people and making quality drinks!
Pool & beach access is amazing.
Excellent
8.0
Pros: Location was excellent, right on the beach. Room layout was super nice, too.
Details
Reviews
Overall 9.0 Excellent
Based on 348 reviews
Cleanliness
9.2
Comfort
9.2
Location
9.4
Services
9.0
Staff
9.1
Value for money
7.9
1.0 Poor
Pros: The amenities for the area.
Cons: $50 per night incidental fee hold. Had to make several trips to guest services to have key reprogrammed because their system was flawed wasting vacation time. Beach umbrellas taken down at 5 pm. 18% resort added at checkout with no mention.
9.0 Excellent
Pros: Thanks Gracias ! Por sus atenciones
Cons: Securiti
9.0 Excellent
Pros: Pleasant staff
Cons: Warm water, I'm used to taking hot showers.
10.0 Excellent
Pros: STAFF!!!!! Amazing!!!!
Cons:
10.0 Excellent
Pros: Everything!
Cons:
8.0 Excellent
Pros: Very friendly and accommodating staff!
Cons: In need of more trash cans in rooms.
4.0 Okay
Pros: Food was awful
Cons: I didn’t like how room was fixed .. food was horrible
9.6 Excellent
Pros: Proximity to beach Cleanliness and modernness Breakfast Facilities Beach Pools
Cons: Lack of hooks for towels
9.0 Excellent
Pros: Very pretty hotel with several good restaurants to choose from on site. Comfortable room. Nice beach and pool options. Water tended to be rough. Short taxi ride into old San Juan.
Cons:
3.0 Mediocre
Pros: the best thing about this hotel was its proximity to the beach, second best were its swimming pools, third best were its grounds.
Cons: When I arrived at 1:30 AM, the room I was assigned had a bed that was slept in. When I went to the front desk to report this and to ask for the room to be made up or a new room assigned, I was insulted and talked down to by the night manager and the desk.
10.0 Excellent
Pros: The staff is extremely friendly and helpful! The breakfast buffet is super yummy and the drinks at the bar with Juan are so good! He genuinely cares about people and making quality drinks!
Pool & beach access is amazing.
Cons: The only thing that could’ve been better was perhaps the ac in the room. We had a suite so at times it felt a little warm.
8.0 Excellent
Pros: Location was excellent, right on the beach. Room layout was super nice, too.
Cons: Intermittent noise throughout the night made it hard to sleep. Didn’t occur the first night. Called front desk and they couldn’t figure it out either.
Get a taste of paradise at La Concha Renaissance San Juan Resort. Our beachfront hotel provides a luxury stay just steps from Condado Beach. Explore the vibrant architecture of Old San Juan and pristine beaches in the popular district of Isla Verde. When you're ready to unwind from adventure, rest in our chic rooms and suites. Feel at ease with our plush bedding, room service and stylish décor. Many of our accommodations feature outdoor balconies with ocean views. You can also soak in gorgeous beach views at one of our three outdoor pools. Worked up an appetite? Please your palate at our many restaurants and bars. Indulge with tapas at Solera and Asian cuisine at Komakai. Host an unforgettable destination wedding or business convention at one of our 13 indoor or outdoor venues. Before your stay reaches its end, place your bets at our on-site Casino de Mar. Whatever fills your days and nights with us, enjoy refreshing travels at La Concha Renaissance San Juan Resort.
Casino
Pool
Bicycle hire
Fitness centre
Restaurant
Kitchen/kitchenette
Bar/Lounge
Child-friendly
Room service
Laundry service
Business centre
No smoking
Express check out
Free Wi-Fi
Air-conditioned
Storage available
Hyatt House San Juan provides a comfortable environment that remind guest of home. The Hotel features 126 spacious rooms that feature Atlantic Ocean and San Juan Bay views. Located in the Puerto Rico Convention center district and next to San Juan Bay Marina. The hotel is conveniently located just 10 minutes from The Luis Munoz International Airport and steps away from Historic Old San Juan, Condado area and Ocean Park Beach.
Overall 8.9 Excellent
Based on 630 reviews
All reviews
- All reviews
Excellent
10.0
Pros: Breakfast was amazing
Excellent
9.0
Pros: everything, from staff, facility, room, breakfast was outstanding, some areas were not the right to visit do to the covid, everything else no problem.
Okay
4.0
Pros: It was very clean, breakfast again until 10 with omelets
Excellent
8.0
Pros: Good
Good
6.0
Excellent
10.0
Pros: Everything was clean and the staff was so kind.
Good
7.0
Pros: The cleanliness, the attention of the staff, Breakfast was good I didn’t mind eating in the room. The room was very comfortable.
Excellent
10.0
Pros: Excellent hotel and service
Okay
5.0
Pros: I liked the location of the hotel
Good
6.0
Pros: Staff was fantastic
Excellent
10.0
Pros: Staff was nice, suite was huge, beds were super comfortable, bay view was excellent, great location.
Excellent
9.0
Pros: Quietness
Details
Reviews
Overall 8.9 Excellent
Based on 630 reviews
Cleanliness
9.1
Comfort
9.1
Location
9.1
Services
8.9
Staff
9.1
Value for money
8.2
10.0 Excellent
Pros: Breakfast was amazing
Cons:
9.0 Excellent
Pros: everything, from staff, facility, room, breakfast was outstanding, some areas were not the right to visit do to the covid, everything else no problem.
Cons: I can't say anything bad about the hotel, I enjoy the place very much, peaceful and clean great location.
4.0 Okay
Pros: It was very clean, breakfast again until 10 with omelets
Cons: Too many restrictions, pool area should be open more time like others hotels in the area, until 7 at least
8.0 Excellent
Pros: Good
Cons:
6.0 Good
Pros:
Cons: we didn't check-in until at 5.10 PM. We had to wait in the lobby. Even though we were offered drinks, but would rather got in the room on time
10.0 Excellent
Pros: Everything was clean and the staff was so kind.
Cons: The time of the pool 9-5.
7.0 Good
Pros: The cleanliness, the attention of the staff, Breakfast was good I didn’t mind eating in the room. The room was very comfortable.
Cons: Maybe more organization when it comes to serving or providing the breakfast. Also the pool is only open from 9-5 i think it should at least open earlier so everyone gets to enjoy the pool area.
10.0 Excellent
Pros: Excellent hotel and service
Cons:
5.0 Okay
Pros: I liked the location of the hotel
Cons: The staff was a bit rude and at times even lazy.
6.0 Good
Pros: Staff was fantastic
Cons: Our room smelled of mildew so bad. So bad that I got sick. I now have concerns of breathing in mold and the health of my unborn child. I'll be heading to the doctor upon my return home. Not very happy about that. The pool was also completed shades over.
10.0 Excellent
Pros: Staff was nice, suite was huge, beds were super comfortable, bay view was excellent, great location.
Cons:
9.0 Excellent
Pros: Quietness
Cons: No
Hyatt House San Juan provides a comfortable environment that remind guest of home. The Hotel features 126 spacious rooms that feature Atlantic Ocean and San Juan Bay views. Located in the Puerto Rico Convention center district and next to San Juan Bay Marina. The hotel is conveniently located just 10 minutes from The Luis Munoz International Airport and steps away from Historic Old San Juan, Condado area and Ocean Park Beach.
Casino
Pool
Pets allowed on request. Charges may apply.
Fitness centre
Restaurant
Bar/Lounge
Parking
Laundry service
Business centre
No smoking
Free Wi-Fi
Air-conditioned
Storage available
Where to stay in Santurce (San Juan)?
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Popular in San Juan
Accommodations
Airports in San Juan
Landmarks in San Juan
- Cruise Line Terminal
- Viejo San Juan
- Capilla del Santo Cristo de la Salud
- San José Church
- La Fortaleza
- Castillo de San Cristobal
- Casa Blanca
- Condado Beach
- Plaza de Armas
- San Juan Museum of Art & History
- Santa María Magdalena de Pazzis Cemetery
- Museo de Las Americas
- Catedrál de San Juan Bautista
- Felisa Rincon de Gautier Museum
- San Juan National Historic Site
- Casa del Libro
- Museo de Arte Contemporaneo de Puerto Rico
- Convento de Los Dominicos
- La Rogativa Statue
- Casa Alcaldía de San Juan