San Juan hotels in Santurce

Cons: Nada todo me gusto

Cons: Still holding money on my credit card.

Cons: Housekeeping

Cons: Rowdy and loud guests were able to be heard at 3 am due to poor insulation.

Cons: Food and beverage prices very expensive.

Cons: Rooms are ridiculous small. Cleaning of rooms can happen until 9pm and was never done before 6pm for us. Gym has lots of cardio equipment but little other machines. Bar tender at wine bar was not aware how to make a Gin & tonic!

Cons: The food in the hotel restaurants was expensive with small portions. The drinks were creative and just okay.

Cons: Nothing

Cons: The price is a bit steep. Cost is similar to a St. Regis or a Ritz property.

Cons: Staff are very friendly. Clean very clean and neat. Great service. Great facilities.

Cons: Room air conditioner had issues. Maintenance was unable to solve the issue and did not notify front desk that the issue was not fixed.

Cons: The pools are tiny, the service is subpar, housekeeping was always late and turndown service was spotty at best. The receptionists weren't helpful at all, in fact it felt like they were doing us a favor every time we had questions. The service at the pool often took up to 45 minutes to come by and it felt like they were purposely not making eye contact in order to slow things down even more. Not recommended.

Cons: No beach access

Cons: We loved everything

Cons: Poor staff. Very stuffy. Don't use Uber as the staff will ask you to have the Uber pick you up at the curb vs the hotel entrance.

Cons: I was there a year ago and the hotel was pristine! Now I see the hotel not being cared for. Paint chipping, vents in my room were dusty & rusted. Also, there were too many young children for my liking. Housekeeping was attentive to my requests but not thorough in cleaning. Dusty lamp, bathtub was dirty. The small things make all the difference. I also wish the property had more night time entertainment.

Cons: I couldn't stay more days

Cons: The beach was actually over at the neighboring hotel, they said we would have full service at their beach but every time we went, they were "out" of umbrellas on the Vanderbilt side of the beach. We counted and they only had about 12 umbrellas in total for Vanderbilt guests which is ridiculous! Also the are designated for Vanderbilt is over in the corner without a direct view of the ocean. I was disappointed.

Cons: I arrived at 3:40 pm and was told that the room I booked is not available. The front desk staff guaranteed that it would be ready by 4pm, but when I came back at 4:06pm I was told again the room is not ready. I finally checked in by 5pm and nobody explained why. They gave me two key cards and one doesn't work which kept me out of the room when I came back from swimming the other day. It is the most terrible experience that I have and I definitely don't recommend this hotel

Cons: Only slight negative was service at the outdoor/pool bar...it was a little slow.

Cons: Service at pool side restaurant slow and poor. Staff not attentive and had to leave table to ask for serviice. This happened at breakfast and lunch. Had a bad experience with quality of food served and staff did not offer to correct. Once food served waiter never came back to table to see if I needed anything. After this experience decided to eat dinner outside of hotel. Front desk staff great.

Cons: Not much to dislike.

Cons: Our room had a musty odor and did not smell clean. There's a big variation in rooms. We upgraded to an "Oceanview" room - but looked out onto a roof and an abandoned building with the ocean tucked to the right. When I complained, they said their "Oceanfront" rooms are all suites and cost $200 more a night. What? So not worth it! If I was to return to Puerto Rico, I'd stay at La Concha and eat at Pinkys everyday. Vanderbilt was so not worth it.

Cons: The room was EXTREMELY cold. The temp stayed around 64-66 the entire time which for both of us was unbearable. The first 2 days we tried adjusting the air ourselves, eventually we had to have maintenance come up who tried to get the air down then off to no avail. We eventually had to have it shut off from the main system but thank goodness we had a balcony and suite room so we could close off the bedroom and open the balcony door to warm things up.

Cons: Cleanliness is ok but bathrooms have a lot of mildew and the cleaning products they are using smell like hospital disinfectant. Not pleasant.

Cons: Great location near breakfast places and nightlife.

Cons: The fact that I had to leave!

Cons: Housekeeping is mediocre, they take too much time to get the whole floor clean.

Cons: Limited choices restaurants

Cons: The staff at nice and also they don't change your sheets everyday unless it's requested

Cons: loud nosises from other rooms I could hear everything

Cons: The bed was not as comfortable as we expected

Cons: It does not have facilities to clean your clothes at your own. It should have a small laundry area. I stayed 4 days for a volleyball tournament, and I had to clean the uniforms by hand everyday. They just have a few fridges we were put on a wait list and never call us.

Cons: I LOVED EVERYTHING! I have nothing to complain about. Nothing was bad!! VERY WELLA ORGANIZED!

Cons: Some of the staff at the front desk were not that polite as I was expecting since I am an SPG member.

Cons: no minibar

Cons: I don't like it there is not a beach in the hotel

Cons: The food was very expensive and to be honest, the yellow walls reminded me of a high school (and not the good kind).

Cons: However we were overcharged a small amount by Zen Spa and it’s been over a week since our stay and we haven’t been reimbursed for the mistake by the Zen Spa staff. It’s looking like we will have to go there again personally to take care of the problem.

Cons: Had difficulty getting service in their restaurant in the evenings. In fact, one evening we were the only two patrons and after being seated for 10+ minutes with no waitperson approaching us, we left to go eat elsewhere. However, breakfast was great!

Cons: The rooms didn't have vents and the food and drinks are expensive.

Cons: Location isn't the best taxi to old San Juan was about 15.00 dollars each way. No restaurants nearby so you have to get a taxicab and can become costly.

Cons: The bedding. The sheets were really dirty and if you pull the comforter up to the light you can see all the dust and deadskin That has been collecting into the comforter and it is digusting.

Cons: LOBBY MUSIC VERY LOUD I USED EAR PLUGS

Cons: Our room had roaches and after getting a minor upgrade, things went downhill. In the fine print, breakfast package excluded my 12 year old daughter, which put us in a weird place because we were then forced to pay for the overpriced breakfast or take her somewhere to eat. The hotel muddled up our booking. We received wrong expectations about our room, which ended up Being small and cramped. Hotel management isn't empowered to take care of customers and we received an "it-is-what-it-is" attitude from the staff. After asking, they said that for a discounted fee, we could upgrade. The total amount meant $250 out of pocket which we couldn't do. This was even after letting them know it was our first time staying there and we were in town to celebrate my brother in law's birthday. The hotel restaurant's food was bland and the quality is not 4 star level. Chefs couldn't even get a boiled egg right for our 18-month old. Every morning, we had to request it at least twice. Room service was poor and slow: a simple order of chicken tenders with ice cream jumped from $12 to $23, between tax and the high delivery fee. To make things worse, after almost an hour, the order arrived with missing silverware and napkins for which we had to call again. Was so let down by this experience. Go to La Concha a block down. The few extra dollars will be well worth it.

Cons: Drinks were very expensive!! 22$ for a local beer and a glass of sangria!! Worst sangria the whole trip! Went down the street and ordered a 3.99 sangria, was the best one!!

Cons: A little pricey. Also someone was smoking on their balcony. We could not sit on our balcony one evening because of the smokers. I was told that the hotel policy allows smoking on the balconies as long as their balcony door remains shut. That may be fine to keep smoke out of the room but it doesn't help guests in nearby rooms. Smoking should not be allowed anywhere on the grounds, including balconies.

Cons: Taxis were too expensive. There's not enough public transportation.

Cons: Food is so-so and overpriced (no big surprise).

Cons: Everything is overpriced Rooms are old and small Bar is noisy and crowd not cool at all Casino area looks aweful I didn't wasted time on it

Cons: I can not say anything bad about this hotel. Excellent, excellent, excellent!

Cons: The bar and loud music is in the check-in area; parking cost not included for guest; food prices very expensive.

Cons: Obviously pricing of hotel restaurants is going to be pricey but it was pretty steep. I wish they offered something along the lines of a free continental breakfast. Other than this I cannot complain!

Cons: The music at the check in area is unbearably loud. My keys didn't work and I had to go back to check in three times, which was annoying, but they did upgrade my view to compensate for the trouble which was nice.

Cons: Nothing to dislike

Cons: The prices of food, maybe.

Cons: Bigger rooms

Cons: The Rooms had a little Moldy Smell. Other wise my kids love the Pool and the Beach.

Cons: Ghetto crowd. Overpriced for value. Breakfast lousy.

Cons: Beach is great but watch out for little kids cause waves are unpredictable and can get very strong from one second to another. I suggest keep them at the shore.

Cons: Having to valet park. No other option

Cons: Unexpected hidden fees.

Cons: a) no parking. Only valet , very slow car return. & 15 USD more... b one person for check in and one for check out only. Only one credit card terminal that decline my credit card. No other alternative. I used that same credit card the day before and hours later stillin San Juan ....and it worked perfectly... c) Breakfast at le Papillon. The two girls simply do not use their mouth for even saying hello, good bye. You can say thanks thousand times, it does not matter, they keep on ignoring you d) dinner at the other restaurant. They had a trouble with paperwork and could not serve alcohol...so they spent the entire dinner running around tables nervously...waiters, maitre ...everybody....polite at least but overwhelming....

Cons: No on site parking and no breakfast.

Cons: Hotel is a little dated

Cons: area surrounding hotel, looked a bit seedy. Short of staff at restaurant, but food was great.

Cons: Anything

Cons: Nothing.

Cons: Small pool Restaurant a bit pricey No beach For 250 a night I expected more Not a resort, just a hotel...no frills

Cons: Air didn't work, room was not a good value for the price, bathroom needs updating.