San Juan hotels in San Juan Antiguo
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Best hotels in San Juan Antiguo (San Juan)
With a stay at Villa Herencia Hotel in San Juan (Old San Juan), you'll be steps from San Juan Cathedral and San Juan Gate. Featured amenities include express check-in, express check-out, and dry cleaning/laundry services.
Overall 9.2 Excellent
Based on 281 reviews
All reviews
- All reviews
- Couples
Excellent
9.6
Pros: Beautiful space and decor. Clean and modern space.
Okay
4.0
Pros: Location.
Excellent
10.0
Pros: I will always love the staff and the fact that is a boutique hotel makes you feel exclusive. This hotel officially became my favorite for special celebrations like anniversaries & birthdays.
Good
7.5
Pros: I stayed before , this is my third time . Place is good
Excellent
10.0
Pros: Lovely historic property close in a very pretty and central area of old San Juan. Rooms were charming, as was the rooftop patio.
Excellent
8.3
Pros: Great location and friendly staff.
Excellent
10.0
Pros: Everything was perfect.
Good
7.5
Pros: The hotel was quaint and full of style. I liked the deco. The complimentary breakfast was really good too.
Excellent
8.8
Pros: I loved the historic aesthetic of the property. Everything appeared to be very well maintained. The room was clean, beautiful, and full of charm. The roof deck was very beautiful and relaxing. My husband enjoyed relaxing in the hammock on several occasions. There was a small water leak in the first room we were placed in. Upon notifying the staff, we were quickly moved to another room. The staff was very friendly.
Excellent
10.0
Pros: I loved the cleanliness of the rooms, the excellent service. The architecture of the hotel, and its impressive rooftop. It is very romantic. I will definitely be back.
Excellent
9.1
Pros: Bed was so comfortable. Bathroom was good not too comfortable, but good enough. Parking is not included but there’s pay parking close a block away.
Excellent
8.8
Pros: Nostalgic
Details
Reviews
Overall 9.2 Excellent
Based on 281 reviews
Location
9.4
Vibe
9.3
Service
9.0
Amenities
8.8
WiFi
8.3
Breakfast
8.1
Room
6.1
Comfort
4.3
Food
3.8
Location
9.4
Vibe
9.2
Service
8.9
Amenities
8.8
Breakfast
7.6
Room
5.6
Comfort
3.8
9.6 Excellent
Pros: Beautiful space and decor. Clean and modern space.
Cons: The rooms are very tight and the doors open straight to the shared courtyard
4.0 Okay
Pros: Location.
Cons: Not clean. Male receptionist not very helpful.
10.0 Excellent
Pros: I will always love the staff and the fact that is a boutique hotel makes you feel exclusive. This hotel officially became my favorite for special celebrations like anniversaries & birthdays.
Cons:
7.5 Good
Pros: I stayed before , this is my third time . Place is good
Cons: No hot water after my wife bathed , told the receptionist . Humidifier make lot of sound , I disconnect the unit .
10.0 Excellent
Pros: Lovely historic property close in a very pretty and central area of old San Juan. Rooms were charming, as was the rooftop patio.
Cons:
8.3 Excellent
Pros: Great location and friendly staff.
Cons:
10.0 Excellent
Pros: Everything was perfect.
Cons: N/A
7.5 Good
Pros: The hotel was quaint and full of style. I liked the deco. The complimentary breakfast was really good too.
Cons: The bed was really hard and uncomfortable.
8.8 Excellent
Pros: I loved the historic aesthetic of the property. Everything appeared to be very well maintained. The room was clean, beautiful, and full of charm. The roof deck was very beautiful and relaxing. My husband enjoyed relaxing in the hammock on several occasions. There was a small water leak in the first room we were placed in. Upon notifying the staff, we were quickly moved to another room. The staff was very friendly.
Cons: I signage for the hotel was very small making it a little difficult to locate the hotel. We had some pretty loud guests that checked in late during the evening of our stay. You could hear them talking and laughing very loudly in the atrium:courtyard area. There are quiet hours, but this did not seem to be enforced by the staff. My husband got up and opened the door to see what was going on, and the guests quieted down and went to the rooms at that point.
10.0 Excellent
Pros: I loved the cleanliness of the rooms, the excellent service. The architecture of the hotel, and its impressive rooftop. It is very romantic. I will definitely be back.
Cons:
9.1 Excellent
Pros: Bed was so comfortable. Bathroom was good not too comfortable, but good enough. Parking is not included but there’s pay parking close a block away.
Cons: A little dusty, but everything else was very nice and cozy.
8.8 Excellent
Pros: Nostalgic
Cons: Room very small. No windows
With a stay at Villa Herencia Hotel in San Juan (Old San Juan), you'll be steps from San Juan Cathedral and San Juan Gate. Featured amenities include express check-in, express check-out, and dry cleaning/laundry services.
Located in the heart of Old San Juan, El Convento, a member of Historic Hotels of America and Small Luxury Hotel's of the World, has set new standards of luxury, comfort and service while preserving the unique character and mystique of the hotel. A former Carmelite convent built three hundred years ago, El Convento was completely refurbished with special attention given to the preservation of the original structure. Each of the 58 rooms and suites recreates Spain's golden age while the entertainment system, Wi Fi internet access, and modern bathrooms fulfill the needs of today's traveler. Relax by the pool and enjoy the magnificent view from the terrace while you sip a glass of wine. Dining is a constant joy at El Convento. From the casual patio restaurant to the regal splendor of the Jose Campeche ballroom you will enjoy a true culinary delight.
Overall 9.1 Excellent
Based on 1,133 reviews
All reviews
- All reviews
- Families
- Couples
Excellent
8.0
Pros: The court yard
Excellent
10.0
Pros: All staff speak good English. All of our requests were handled not only on time but quickly. The hotel was close to almost everything in Old San Juan. That being said, Old San Juan is pretty small so the location doesn't matter a ton.
Excellent
8.3
Pros: Location is really good. The construction style is wonderful.
Excellent
10.0
Pros: Staff were very friendly. Room was very clean. Location was perfect.
Excellent
10.0
Pros: Actually turned the mattress over to see the manufacturer because it was so heavenly. We came in one night to soft music and chocolates in our room. Many airy and green areas to relax in. Historically interesting and wonderful. Location is unsurpassed.
Good
6.0
Pros: They need to remodel the rooms
Poor
1.0
Pros: Extremely bad experiences in EI Convento and complained to manager already. 1, When my family checked in reception, actually the Hotel missed my reservation in system even though they charged me in full month ago, but in booking.com the hotel wrote no prepayment required, pay in hotel. While supervisor lady talked with another guy in Spanish who assumed I don't know Spanish, however I understand a little. Due to missing, they assigned the last room for my family randomly even though I required higher floor. The supervisor lady excused she did not received the comments from me, but in fact she had, just missed my reservation. 2, We were really upset because this supervisor lady was full of unhappiness even it was thanksgiving night since we checked in there, no any welcoming words and smile. Originally we are excited to stay this kind of historical hotel, but supervisor destroyed our family trip in San Juan. She didn't give us breakfast voucher and wifi password as well. Her service was absolutely unacceptable. 3, There are two bars in this hotel, its confused for guests if you booked the room with free breakfast. Your each free breakfast voucher only priced $14, rather than buffet. So guests confused when your order until finished, you may find you have to pay more. 4, The hotel looks beautiful outside, but the room inside very updated, and the bathroom was very very tiny and the AC made terrible noise. Its over-priced.
Excellent
10.0
Pros: Location and bedroom
Excellent
8.0
Pros: Staff was polite , location was good. Provided free wine and coffee and water to all guests.. Had a nice bar.
Okay
4.0
Pros: It's 'charming.'
Excellent
10.0
Pros: It started with the bellman and the concierge check in process . Amazing staff every step of the way , from the restaurant staff to the cleaning staff all were polite and very professional . The property is historic and beautiful in the heart of Old San Juan . We had a lovely view and a well appointed room . Before we departed we were told we could use the beach facilities at two hotels and we chose the one in Isla Verde as it is close to the airport .Again a great experience !
Excellent
8.0
Pros: access via the outside gallery walkway, instead of an inside narrow smelly hallway. that walkway overlooked the inside open air bar and restaurant.
Details
Reviews
Overall 9.1 Excellent
Based on 1,133 reviews
Location
9.7
Bar
9.6
Amenities
9.0
Service
8.7
Food
8.6
Value
8.0
Breakfast
7.9
Room
7.8
WiFi
6.8
Cleanliness
4.6
Location
9.8
Bar
9.7
Amenities
9.1
Service
9.0
Food
8.7
Room
7.0
Location
9.6
Food
8.6
Service
8.4
Value
8.2
Vibe
8.2
Room
7.4
8.0 Excellent
Pros: The court yard
Cons:
10.0 Excellent
Pros: All staff speak good English. All of our requests were handled not only on time but quickly. The hotel was close to almost everything in Old San Juan. That being said, Old San Juan is pretty small so the location doesn't matter a ton.
Cons: The wi-fi was really slow or can't be connected.
8.3 Excellent
Pros: Location is really good. The construction style is wonderful.
Cons: The room is a bit small.
10.0 Excellent
Pros: Staff were very friendly. Room was very clean. Location was perfect.
Cons:
10.0 Excellent
Pros: Actually turned the mattress over to see the manufacturer because it was so heavenly. We came in one night to soft music and chocolates in our room. Many airy and green areas to relax in. Historically interesting and wonderful. Location is unsurpassed.
Cons:
6.0 Good
Pros: They need to remodel the rooms
Cons: The room looks like a very basic hotel when you’re paying for “luxury “
1.0 Poor
Pros: Extremely bad experiences in EI Convento and complained to manager already. 1, When my family checked in reception, actually the Hotel missed my reservation in system even though they charged me in full month ago, but in booking.com the hotel wrote no prepayment required, pay in hotel. While supervisor lady talked with another guy in Spanish who assumed I don't know Spanish, however I understand a little. Due to missing, they assigned the last room for my family randomly even though I required higher floor. The supervisor lady excused she did not received the comments from me, but in fact she had, just missed my reservation. 2, We were really upset because this supervisor lady was full of unhappiness even it was thanksgiving night since we checked in there, no any welcoming words and smile. Originally we are excited to stay this kind of historical hotel, but supervisor destroyed our family trip in San Juan. She didn't give us breakfast voucher and wifi password as well. Her service was absolutely unacceptable. 3, There are two bars in this hotel, its confused for guests if you booked the room with free breakfast. Your each free breakfast voucher only priced $14, rather than buffet. So guests confused when your order until finished, you may find you have to pay more. 4, The hotel looks beautiful outside, but the room inside very updated, and the bathroom was very very tiny and the AC made terrible noise. Its over-priced.
Cons: everything, especially service.
10.0 Excellent
Pros: Location and bedroom
Cons: Food and bar average
8.0 Excellent
Pros: Staff was polite , location was good. Provided free wine and coffee and water to all guests.. Had a nice bar.
Cons: The room wasn't ready till really late after check in time. Had to fight to get it available earlier. Pool was really small.
4.0 Okay
Pros: It's 'charming.'
Cons: Rooms are small and expensive.
10.0 Excellent
Pros: It started with the bellman and the concierge check in process . Amazing staff every step of the way , from the restaurant staff to the cleaning staff all were polite and very professional . The property is historic and beautiful in the heart of Old San Juan . We had a lovely view and a well appointed room . Before we departed we were told we could use the beach facilities at two hotels and we chose the one in Isla Verde as it is close to the airport .Again a great experience !
Cons:
8.0 Excellent
Pros: access via the outside gallery walkway, instead of an inside narrow smelly hallway. that walkway overlooked the inside open air bar and restaurant.
Cons: the water supply broke down during our stay
Located in the heart of Old San Juan, El Convento, a member of Historic Hotels of America and Small Luxury Hotel's of the World, has set new standards of luxury, comfort and service while preserving the unique character and mystique of the hotel. A former Carmelite convent built three hundred years ago, El Convento was completely refurbished with special attention given to the preservation of the original structure. Each of the 58 rooms and suites recreates Spain's golden age while the entertainment system, Wi Fi internet access, and modern bathrooms fulfill the needs of today's traveler. Relax by the pool and enjoy the magnificent view from the terrace while you sip a glass of wine. Dining is a constant joy at El Convento. From the casual patio restaurant to the regal splendor of the Jose Campeche ballroom you will enjoy a true culinary delight.
Daily Resort Charge will be added to the room rate and includes: Internet access; fitness center & tennis court access; exclusive beach access with chairs & umbrellas; pina colada tasting; daily recreational amenities, activities & tours; 20% off spa and other discounts; local/toll free calls. Iconic beachfront destination resort in San Juan featuring 3 oceanfront pools, stunning exclusive beach, spa & several restaurants, including Caribar, home of the Pina Colada. The ultimate San Juan beachfront destination resort, Caribe Hilton is situated on 17-acres of lush tropical landscaping. Located at the gateway to Old San Juan’s historic district and adjacent to Paseo Caribe’s entertainment complex, this resort puts you in easy reach of many of the destination's top attractions. We are just 15-minutes’ drive from Luis Muñoz Marín Airport and five minutes from San Juan's Convention Center. Our resort boasts 652 rooms and suites with stunning views over the city, gardens or ocean among the Beach, Wave and Garden Wings. Celebrate the birthplace of the Pina Colada by sipping cocktails at our swim-up bar. Recline in the hammock gardens or sunbathe on the secluded beach. Work out at our Fitness Center with spectacular panoramic views of the ocean or enjoy a game of tennis on our courts. Relax afterwards at our luxurious spa, which features 15 treatment rooms, beauty rooms and mani/pedi facilities. We provide lots of activities for all the family to enjoy, from mini golf to hula hoop contests! Check out what’s on each day with our Activity Calendar. Kids will love the fountain pool and outdoor playground, or for ocean adventures, they can try snorkeling and scuba diving at the Scuba & Snuba Aquatic Center. At Caribe Hilton, you’ll never go hungry. We offer 7 dining options, from authentic Italian fare at Rotisserie Il Giardino to a swim-up lunch or drink at Atlantico Pool Bar and Grill. Enjoy buffet breakfast with a view at Palmeras Restaurant or savor Latino flavors at the Piña Colada Club. Enjoy a coffee delights, cool frappes or a quick bite at Starbucks. Morton’s The Steakhouse is a guest favorite, or enjoy tapas and daily Happy Hours from 5pm at Caribar. Everything you need is on hand at the resort, from clothes and gift shops to our car rental service. Here on business? We offer 24 flexible meeting rooms ideal for corporate events.
Overall 9.1 Excellent
Based on 976 reviews
All reviews
- All reviews
- Families
- Couples
Excellent
10.0
Pros: Ãreas vey clean ,they most be oriented for certain ages thou
Excellent
10.0
Pros: From the moment we walked in until the time we left, everything exceeded our expectations. The beach and pools, the staff and the room were all amazing. The food in Lola was delicious and the lobby was beautiful and welcoming. My little girl was stung by a bee out in the gardens and everyone was so helpful and caring; even asking about her welfare days after. We would stay again in a heartbeat.
Excellent
9.4
Pros: The hotel lobby is beautiful. The hotel has everrything you need and service was great. Staff was extremely helpful and very nice from check in to check out.
Excellent
8.3
Pros: Very nice place comfortable rooms views, staff was amazing!
Excellent
9.6
Pros: Everything!
Excellent
10.0
Pros: The amazing views & location.
Excellent
10.0
Pros: Hotel was nice and not to far from stores and restaurants.
Excellent
9.0
Pros: Outdoor amenities.
Excellent
10.0
Pros: Reception was GREAT, Valet was Great, Luggage Porters Front Desk always answered courteous and friendly. Wonderful Experience.
Excellent
9.6
Pros: El Caribe has been a favorite for many years. Love the property. Some of the service in the restaurants/bars not great but really enjoyed all of the facilities.
Excellent
10.0
Pros: Location
Excellent
10.0
Pros: Great location!
Details
Reviews
Overall 9.1 Excellent
Based on 976 reviews
Cleanliness
9.5
Beach
9.4
Service
9.1
Location
8.8
Comfort
8.6
Room
8.6
Bar
6.5
Breakfast
5.6
Wellness
5.0
Value
2.4
Beach
9.5
Service
9.2
Location
9.1
Pool
8.5
Comfort
8.4
Amenities
8.2
Room
8.2
Beach
9.1
Service
8.7
Room
8.3
Amenities
8.3
10.0 Excellent
Pros: Ãreas vey clean ,they most be oriented for certain ages thou
Cons: No
10.0 Excellent
Pros: From the moment we walked in until the time we left, everything exceeded our expectations. The beach and pools, the staff and the room were all amazing. The food in Lola was delicious and the lobby was beautiful and welcoming. My little girl was stung by a bee out in the gardens and everyone was so helpful and caring; even asking about her welfare days after. We would stay again in a heartbeat.
Cons:
9.4 Excellent
Pros: The hotel lobby is beautiful. The hotel has everrything you need and service was great. Staff was extremely helpful and very nice from check in to check out.
Cons: Some areas need repair. Example, the pool is beautiful, but the grout has black stuff on it and chipped.
Also, we had issues with card for garage and hotel room. Twice, we were stuck at exit gate of garage. We had to park car and go to cashier and hotel front desk to sync the cards.
8.3 Excellent
Pros: Very nice place comfortable rooms views, staff was amazing!
Cons: Limited food choices on property. Beach bar and breakfast overpriced greenery at end of infinity pool should be removed so you can get a better view. Face lift needed to pools
9.6 Excellent
Pros: Everything!
Cons: Meals lack the cultural flavor
10.0 Excellent
Pros: The amazing views & location.
Cons:
10.0 Excellent
Pros: Hotel was nice and not to far from stores and restaurants.
Cons: housekeeping tried to come in my room even though I had do not disturb on, good thing I had the lock latch on.
9.0 Excellent
Pros: Outdoor amenities.
Cons: Some hidden fees.
10.0 Excellent
Pros: Reception was GREAT, Valet was Great, Luggage Porters Front Desk always answered courteous and friendly. Wonderful Experience.
Cons: Nothing!!!!!
9.6 Excellent
Pros: El Caribe has been a favorite for many years. Love the property. Some of the service in the restaurants/bars not great but really enjoyed all of the facilities.
Cons:
10.0 Excellent
Pros: Location
Cons: Bathroom smell room 513
10.0 Excellent
Pros: Great location!
Cons:
Daily Resort Charge will be added to the room rate and includes: Internet access; fitness center & tennis court access; exclusive beach access with chairs & umbrellas; pina colada tasting; daily recreational amenities, activities & tours; 20% off spa and other discounts; local/toll free calls. Iconic beachfront destination resort in San Juan featuring 3 oceanfront pools, stunning exclusive beach, spa & several restaurants, including Caribar, home of the Pina Colada. The ultimate San Juan beachfront destination resort, Caribe Hilton is situated on 17-acres of lush tropical landscaping. Located at the gateway to Old San Juan’s historic district and adjacent to Paseo Caribe’s entertainment complex, this resort puts you in easy reach of many of the destination's top attractions. We are just 15-minutes’ drive from Luis Muñoz Marín Airport and five minutes from San Juan's Convention Center. Our resort boasts 652 rooms and suites with stunning views over the city, gardens or ocean among the Beach, Wave and Garden Wings. Celebrate the birthplace of the Pina Colada by sipping cocktails at our swim-up bar. Recline in the hammock gardens or sunbathe on the secluded beach. Work out at our Fitness Center with spectacular panoramic views of the ocean or enjoy a game of tennis on our courts. Relax afterwards at our luxurious spa, which features 15 treatment rooms, beauty rooms and mani/pedi facilities. We provide lots of activities for all the family to enjoy, from mini golf to hula hoop contests! Check out what’s on each day with our Activity Calendar. Kids will love the fountain pool and outdoor playground, or for ocean adventures, they can try snorkeling and scuba diving at the Scuba & Snuba Aquatic Center. At Caribe Hilton, you’ll never go hungry. We offer 7 dining options, from authentic Italian fare at Rotisserie Il Giardino to a swim-up lunch or drink at Atlantico Pool Bar and Grill. Enjoy buffet breakfast with a view at Palmeras Restaurant or savor Latino flavors at the Piña Colada Club. Enjoy a coffee delights, cool frappes or a quick bite at Starbucks. Morton’s The Steakhouse is a guest favorite, or enjoy tapas and daily Happy Hours from 5pm at Caribar. Everything you need is on hand at the resort, from clothes and gift shops to our car rental service. Here on business? We offer 24 flexible meeting rooms ideal for corporate events.
With a stay at CasaBlanca Hotel, you'll be centrally located in San Juan, just a 5-minute walk from Port of San Juan and 7 minutes by foot from San Juan Cathedral. Featured amenities include limo/town car service, a computer station, and express check-in.
Overall 8.9 Excellent
Based on 1,469 reviews
All reviews
- All reviews
- Families
- Couples
- Solo
- Business
Excellent
10.0
Pros: Location and friendly staff.
Excellent
10.0
Pros: We loved everything about this hotel the staff was very friendly and the rooms were very clean I would recommend this hotel to anyone who goes to San Juan ...
Excellent
8.0
Pros: Great location in Old San Juan. Authentic old building in Spanish style.
Good
7.5
Pros: Staff very helpful with luggage carrying up stairs. Room price was discounted because of broken elevator. Location of hotel is good and value is good in comparison with large hotels near the piers. Good place for a couple of nights pre and post Caribbean cruise
Excellent
9.6
Pros: The hotel and restaurant are in the heart of old San Juan allowing easy walking access to historic sites, beautiful land and sea scapes, and shopping. The lobby has a fun, funky, eclectic atmosphere, and the restaurant food is excellent.
Excellent
8.3
Pros: The decor was awsome a little rustic, but good
Excellent
10.0
Pros: Staff & rooms were fantastic
Good
7.0
Excellent
10.0
Pros: The staff makes this hotel. We had a medical emergency during our stay. They called an ambulance, interpreted for us, stored our luggage as we had to stay in Puerto Rico for a few more days because of a hospital stay. They even offered to drive our luggage across town to the hospital where we were staying. They truly are the best. The people of Puerto Rico are warm, friendly and tops on my list and the staff at this hotel - well it just does not get any better than this.
Excellent
9.0
Pros: Location and kindness of staff
Excellent
9.7
Pros: Customer service. Uniqueness of hotel.
Excellent
9.0
Pros: nice,small,clean room,great service and location
Details
Reviews
Overall 8.9 Excellent
Based on 1,469 reviews
Service
9.5
Location
9.5
Vibe
9.2
Cleanliness
8.4
WiFi
8.2
Amenities
7.0
Room
6.5
Breakfast
5.0
Bar
4.0
Pool
0.0
Service
9.6
Location
9.5
Vibe
9.0
Room
7.0
Service
9.6
Location
9.2
Vibe
9.1
Cleanliness
8.4
Amenities
7.1
Room
5.7
Room
5.7
Location
9.4
Room
5.7
10.0 Excellent
Pros: Location and friendly staff.
Cons:
10.0 Excellent
Pros: We loved everything about this hotel the staff was very friendly and the rooms were very clean I would recommend this hotel to anyone who goes to San Juan ...
Cons:
8.0 Excellent
Pros: Great location in Old San Juan. Authentic old building in Spanish style.
Cons:
7.5 Good
Pros: Staff very helpful with luggage carrying up stairs. Room price was discounted because of broken elevator. Location of hotel is good and value is good in comparison with large hotels near the piers. Good place for a couple of nights pre and post Caribbean cruise
Cons: Elevator was not working which made access to rooftop terrace impossible with our mobility issues. We had an interior room no windows which while less expensive feels a bit claustrophobic
9.6 Excellent
Pros: The hotel and restaurant are in the heart of old San Juan allowing easy walking access to historic sites, beautiful land and sea scapes, and shopping. The lobby has a fun, funky, eclectic atmosphere, and the restaurant food is excellent.
Cons: Only one elevator and it was shut down for two of the four days we were here. However, staff was excellent in accommodating our needs to carry things up or down the four flights to our room.
8.3 Excellent
Pros: The decor was awsome a little rustic, but good
Cons: They had NO ELEVATOR, and a lot of stairs and the king room I had didn’t have the sofa bed like it said when I upgraded.
10.0 Excellent
Pros: Staff & rooms were fantastic
Cons: WiFi not good. Elevators down for 2 days
7.0 Good
Pros:
Cons: The floors were sticky and dirty.
10.0 Excellent
Pros: The staff makes this hotel. We had a medical emergency during our stay. They called an ambulance, interpreted for us, stored our luggage as we had to stay in Puerto Rico for a few more days because of a hospital stay. They even offered to drive our luggage across town to the hospital where we were staying. They truly are the best. The people of Puerto Rico are warm, friendly and tops on my list and the staff at this hotel - well it just does not get any better than this.
Cons: Everything was great!
9.0 Excellent
Pros: Location and kindness of staff
Cons: Rooms look very old, are small and has old furniture
9.7 Excellent
Pros: Customer service. Uniqueness of hotel.
Cons: Elevator was broken while we were there. Light switch in bathroom would not turn off.
9.0 Excellent
Pros: nice,small,clean room,great service and location
Cons:
With a stay at CasaBlanca Hotel, you'll be centrally located in San Juan, just a 5-minute walk from Port of San Juan and 7 minutes by foot from San Juan Cathedral. Featured amenities include limo/town car service, a computer station, and express check-in.
A stay at Fortaleza Suites places you in the heart of San Juan, within a 10-minute walk of Port of San Juan and San Juan Cathedral. Featured amenities include complimentary wired Internet access, express check-in, and express check-out.
Overall 8.8 Excellent
Based on 381 reviews
All reviews
- All reviews
- Families
- Couples
Excellent
9.6
Pros: The colonial arquitecture, the location and the size of the apartment.
Excellent
9.0
Pros: If you want to be in old San Juan- great location. Intimate feel and the front desk staff were very helpful in arranging taxis, recommending eating and shopping.
Good
7.0
Pros: Perfect location. Old San Juan is quite walkable and you do not need a car to stay in this hotel. It is close to all the restaurants and historic site. We ate in two restaurants right next door. They were amazing.
Excellent
9.7
Pros: The location and the facilities are great.
Excellent
10.0
Pros: My wife and I wanted something genuinely Puerto Rican and this did it. Only 1 day but very enjoyable in the center of Old San Juan with easy access to anything. Staff was super friendly. Even held our bags after check out so we could keep exploring before boarding a cruise. THEN they kept our bags again, 1 week later when we returned from our cruise and had another 5 hours to kill even though we didn't book another night. A+++
Good
6.0
Pros: The staff were excellent
Excellent
8.2
Pros: Hosts were very helpful and courteous. Our luggage was stored on site before our room was ready which allowed us to explore Old San Juan the morning we arrived. We received a phone call when our room was ready and came back to find that our hosts had moved all of our luggage to our room for us.
This is not a traditional hotel but felt more like a guest house. We had our own space, and the room was nice, but not super fancy. There was a common area with a kitchen sink and fridge and some seating, tables. The entrance to the Suites is through a storefront of a jewelry shop.
The Suites are in the heart of Old San Juan and within walking distance to many restaurants, shops, and other attractions. We stayed one night and about 24hours total, and it was just right for our needs.
Excellent
10.0
Pros: The old colonial times look.
Excellent
9.0
Pros: location
Details
Reviews
Overall 8.8 Excellent
Based on 381 reviews
Location
9.7
WiFi
9.5
Service
9.2
Food
8.6
Vibe
8.3
Room
6.4
Comfort
5.2
Breakfast
3.8
Location
9.7
Service
9.3
Value
7.7
Room
6.7
Comfort
6.1
Location
9.7
Service
9.3
Room
5.6
Comfort
4.9
9.6 Excellent
Pros: The colonial arquitecture, the location and the size of the apartment.
Cons: The sofa bed is not at all comfortable. I’ll suggest the property to change it or not use it as a sofa bed.
9.0 Excellent
Pros: If you want to be in old San Juan- great location. Intimate feel and the front desk staff were very helpful in arranging taxis, recommending eating and shopping.
Cons:
7.0 Good
Pros: Perfect location. Old San Juan is quite walkable and you do not need a car to stay in this hotel. It is close to all the restaurants and historic site. We ate in two restaurants right next door. They were amazing.
Cons: The room is so small. No tables and space to put our baggage. We have to put it on the walkway, which is really inconvenient.
9.7 Excellent
Pros: The location and the facilities are great.
Cons: Sofa-bed need a new mattress or get whole new sofa-bed.
10.0 Excellent
Pros: My wife and I wanted something genuinely Puerto Rican and this did it. Only 1 day but very enjoyable in the center of Old San Juan with easy access to anything. Staff was super friendly. Even held our bags after check out so we could keep exploring before boarding a cruise. THEN they kept our bags again, 1 week later when we returned from our cruise and had another 5 hours to kill even though we didn't book another night. A+++
Cons:
6.0 Good
Pros: The staff were excellent
Cons: The room was too small. No way two people could have stayed. No cupboards or drawers. Had to rent a second room.
8.2 Excellent
Pros: Hosts were very helpful and courteous. Our luggage was stored on site before our room was ready which allowed us to explore Old San Juan the morning we arrived. We received a phone call when our room was ready and came back to find that our hosts had moved all of our luggage to our room for us.
This is not a traditional hotel but felt more like a guest house. We had our own space, and the room was nice, but not super fancy. There was a common area with a kitchen sink and fridge and some seating, tables. The entrance to the Suites is through a storefront of a jewelry shop.
The Suites are in the heart of Old San Juan and within walking distance to many restaurants, shops, and other attractions. We stayed one night and about 24hours total, and it was just right for our needs.
Cons: Common area is right outside the doors to most suites. Our door was not sound-deadening by any means. We were awakened really early by some other guests who seemed to be leaving for the airport for a morning flight.
Also, seems to have some plumbing issues. Although the bathroom was modern and very clean, we were asked not to flush used toilet tissue down the toilet, which was a bit strange for us. A covered waste basket was available and it wasn’t a huge deal but certainly unexpected.
10.0 Excellent
Pros: The old colonial times look.
Cons:
9.0 Excellent
Pros: location
Cons: the room was hard to condition ... either too hot or too cold.
A stay at Fortaleza Suites places you in the heart of San Juan, within a 10-minute walk of Port of San Juan and San Juan Cathedral. Featured amenities include complimentary wired Internet access, express check-in, and express check-out.
The Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. Our hotel is just steps away from world-class shopping, dining and entertainment. A myriad of restaurants, art galleries, museums and upscale stores will suit any taste. Plus, we are only six miles from the International Airport, so you can spend your time relaxing, not traveling. Come and enjoy our unique combination of modern comforts and old-world charms at the Sheraton Old San Juan Hotel.
Overall 8.7 Excellent
Based on 3,256 reviews
All reviews
- All reviews
- Families
- Couples
Excellent
10.0
Pros: The location was exceptional for getting around Old San Juan! Loved our room with a beautiful view and balcony! The staff was extremely kind during our entire stay! My pup was even greeted each time we walked in. Breakfast Buffet was delicious and the staff was also wonderful! All I can say is Thank You for making our stay even better. We are now living on the island in Rincon and will look forward to staying here again!
Excellent
10.0
Pros: The excellent treatment we got from personnel at front door. They was professional and kind.
Excellent
8.0
Pros: The staff was amazing. The view from the pool deck was amazing. The proximity to Old San Juan was key.
Excellent
10.0
Pros: This hotel was very nice. It was clean, close to many local attractions, senior frogs, Starbucks, and walgreens just to name a few. The hotel is right in front of where the cruise ships dock so if you time it out right, lots of vendors will be there.
Good
6.7
Pros: Good location
Excellent
10.0
Pros: It’s location was great. Walking distance to anything and everything.
Excellent
8.3
Pros: Good location and clean rooms.
Excellent
10.0
Pros: Location in the center of Old San Juan, near to many restaurants rooms nice and clean and friendly staff
Excellent
10.0
Pros: the old world charm
Excellent
10.0
Pros: Location
Excellent
8.0
Mediocre
2.0
Pros: The location was awesome.
Details
Reviews
Overall 8.7 Excellent
Based on 3,256 reviews
Location
9.5
Service
8.2
Comfort
7.7
Room
7.4
Beach
7.3
WiFi
6.7
Breakfast
6.6
Value
3.7
Location
9.5
Service
8.3
Cleanliness
7.9
Breakfast
6.9
Room
6.7
Value
3.8
Location
9.4
Service
7.7
Room
6.9
Vibe
5.6
Value
3.1
10.0 Excellent
Pros: The location was exceptional for getting around Old San Juan! Loved our room with a beautiful view and balcony! The staff was extremely kind during our entire stay! My pup was even greeted each time we walked in. Breakfast Buffet was delicious and the staff was also wonderful! All I can say is Thank You for making our stay even better. We are now living on the island in Rincon and will look forward to staying here again!
Cons:
10.0 Excellent
Pros: The excellent treatment we got from personnel at front door. They was professional and kind.
Cons: nothing
8.0 Excellent
Pros: The staff was amazing. The view from the pool deck was amazing. The proximity to Old San Juan was key.
Cons:
10.0 Excellent
Pros: This hotel was very nice. It was clean, close to many local attractions, senior frogs, Starbucks, and walgreens just to name a few. The hotel is right in front of where the cruise ships dock so if you time it out right, lots of vendors will be there.
Cons: The hotel staff was friendly enough but not enough to give you that we want you to be here vibe.
6.7 Good
Pros: Good location
Cons: The check out is 11AM
10.0 Excellent
Pros: It’s location was great. Walking distance to anything and everything.
Cons:
8.3 Excellent
Pros: Good location and clean rooms.
Cons: Bed was not in a good shape.
10.0 Excellent
Pros: Location in the center of Old San Juan, near to many restaurants rooms nice and clean and friendly staff
Cons: no
10.0 Excellent
Pros: the old world charm
Cons: having to park so far away
10.0 Excellent
Pros: Location
Cons: Parking location
8.0 Excellent
Pros:
Cons: There's a "wine & Coffee bar" that serves some food. We ordered a salad,sandwich,and drinks. It took an hour and a half (with weak explanations) for us to get our meal. As we were leaving, I saw the "Chef" making another salad right at the bar. Chef???
2.0 Mediocre
Pros: The location was awesome.
Cons: The power went out twice during our stay. My card was charged additional charges without my knowledge or consent. I called the hotel and the front desk said the charges should have been discussed with me at check in and check out. This did not occur.
The Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. Our hotel is just steps away from world-class shopping, dining and entertainment. A myriad of restaurants, art galleries, museums and upscale stores will suit any taste. Plus, we are only six miles from the International Airport, so you can spend your time relaxing, not traveling. Come and enjoy our unique combination of modern comforts and old-world charms at the Sheraton Old San Juan Hotel.
With a stay at La Terraza de San Juan in San Juan (Old San Juan), you'll be a 3-minute walk from San Juan Cathedral and 5 minutes by foot from Convento de Los Dominicos. Featured amenities include express check-in, express check-out, and dry cleaning/laundry services.
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Overall 8.7 Excellent
Based on 718 reviews
All reviews
- All reviews
- Families
- Couples
Good
7.5
Pros: This was a lovely hotel with superb decor in and out of the rooms. Although we did not know we had booked an apartment that’s what we were allocated... thank you.
Excellent
9.7
Pros: La Terraza is a beautifully restored hotel with tile flooring, alcoves, and a beautiful rooftop terrace. There are modern touches as well like walk in showers, flat screen TVs, and a rather reasonably priced mini bar. The beds were very comfortable and the view from the terrace was pretty impressive. Last but not least, Carmen, the front desk manager/coffee barista was incredibly charming, kind, and knowledgeable. If you're looking for a place to stay in Old San Juan, this is it!
Excellent
8.3
Pros: The hotel was lovely, staff were friendly and location was excellent.
Good
7.1
Pros: Nice location.
Excellent
8.0
Pros: It’s a beautiful colonial style boutique hotel in the heart of old San Juan. The rooms are gorgeous - with tiles on the floor and high wooden beamed ceilings. Bed was large and really comfortable.
Excellent
10.0
Pros: Proof super friendly and helpful and the place was awesome!!!! Perfect location
Excellent
9.7
Pros: The facilities and staff were excellent. Beautiful rooms, old world charm with modern water pressure and comfy beds. St. Germain is just down the street, and fabulous coffee right around the corner.
Excellent
8.0
Pros: Quaint. The staff was very friendly and hospitable. It was a perfect location for seeing old San Juan
Good
7.0
Excellent
9.0
Pros: The staff at the hotel was extraordinarily helpful and friendly. The room was beautiful, clean and spacious. The rooftop Terrazza was amazing with a stunning view, a rooftop bar, plenty of lounging areas and a small pool. It was the perfect place to relax and cool off after exploring Old San Juan in the morning. There were plenty of places to eat which were close to the hotel.
Excellent
10.0
Pros: La Terraza is located just 1.5 blocks from the beach, in old towne San Juan. It is a great location for seeing the historic sites on foot. Bars and restaurants nearby (within 2 blocks) made for fun night life. The Family Room was an amazing room!
Okay
5.0
Pros: Quick access to palomino island
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Details
Reviews
Overall 8.7 Excellent
Based on 718 reviews
Location
9.3
Vibe
9.2
Service
8.6
WiFi
8.5
Room
7.5
Amenities
7.5
Breakfast
6.7
Bar
5.8
Location
9.3
Vibe
8.9
Service
8.5
Amenities
7.7
Room
7.1
Breakfast
7.0
Comfort
6.5
Location
9.1
Service
8.8
Amenities
7.2
Room
6.8
Pool
6.1
7.5 Good
Pros: This was a lovely hotel with superb decor in and out of the rooms. Although we did not know we had booked an apartment that’s what we were allocated... thank you.
Cons: The sofa bed base and mattress had seen better days The inability to get a drink at the bar The breakfast was terrible.... don’t bother offering it. The coffee, the fruit and cereal were not worth eating. It was unfortunate that the plunge pool with the view was ‘ hogged’ by a number of young people who were not going to make space for anyone else!
9.7 Excellent
Pros: La Terraza is a beautifully restored hotel with tile flooring, alcoves, and a beautiful rooftop terrace. There are modern touches as well like walk in showers, flat screen TVs, and a rather reasonably priced mini bar. The beds were very comfortable and the view from the terrace was pretty impressive. Last but not least, Carmen, the front desk manager/coffee barista was incredibly charming, kind, and knowledgeable. If you're looking for a place to stay in Old San Juan, this is it!
Cons: There is virtually no street parking available which I believe is just a symptom of that part of the city. However, there is a parking garage around the corner but it's a flat rate of $20/24-hrs so be prepared. We also had a difficult time getting to the hotel once we reached Old San Juan due to construction and lots of one way streets. I suggest avoiding the rental car and using some sort of public transport or your own two legs.
8.3 Excellent
Pros: The hotel was lovely, staff were friendly and location was excellent.
Cons: During our visit there was no running water in the local area and so we couldn’t flush the toilet or have a shower but we were given a 40% refund for the inconvenience
7.1 Good
Pros: Nice location.
Cons: The city water was out for the entire time we were there. Not the hotel’s fault, and they did make sure that drinking water was available. However, there was no breakfast due to the lack of water, nor any compensation /refund offered. I’ve worked in hospitality, and the hotel could have either brought in coffee and pastries or offered a refund, as this situation had been going on for a couple of days, and there was time to have a contingency plan. Instead we were given directions to a local cafe who were managing to serve breakfast. I get that this was a difficult situation, but there did not seem to be much effort on the hotels part to smooth things out for their guests.
8.0 Excellent
Pros: It’s a beautiful colonial style boutique hotel in the heart of old San Juan. The rooms are gorgeous - with tiles on the floor and high wooden beamed ceilings. Bed was large and really comfortable.
Cons: Water in the bathroom was lukewarm at most. Breakfast service was extremely slow and food quality was poor.
10.0 Excellent
Pros: Proof super friendly and helpful and the place was awesome!!!! Perfect location
Cons:
9.7 Excellent
Pros: The facilities and staff were excellent. Beautiful rooms, old world charm with modern water pressure and comfy beds. St. Germain is just down the street, and fabulous coffee right around the corner.
Cons: The infinity pool is hoy tub sized, but the view is lovely.
8.0 Excellent
Pros: Quaint. The staff was very friendly and hospitable. It was a perfect location for seeing old San Juan
Cons: The room we had was next to the kitchen so we heard noises throughout the night. But it wasn't bad and I would still come back. My wife and I loved the room overall.
7.0 Good
Pros:
Cons: The WiFi was broken for an entire day and when traveling for business this is critical.
9.0 Excellent
Pros: The staff at the hotel was extraordinarily helpful and friendly. The room was beautiful, clean and spacious. The rooftop Terrazza was amazing with a stunning view, a rooftop bar, plenty of lounging areas and a small pool. It was the perfect place to relax and cool off after exploring Old San Juan in the morning. There were plenty of places to eat which were close to the hotel.
Cons: Make sure you tell the restaurant if you book a breakfast included option -there was some confusion during our stay and we were given the not included options to purchase. The hotel manager worked it out in the end for us but save yourself the confusion and mention it upfront.
10.0 Excellent
Pros: La Terraza is located just 1.5 blocks from the beach, in old towne San Juan. It is a great location for seeing the historic sites on foot. Bars and restaurants nearby (within 2 blocks) made for fun night life. The Family Room was an amazing room!
Cons: Everything about this hotel was wonderful!
5.0 Okay
Pros: Quick access to palomino island
Cons: Having to take funicular to get up to main hotel Area. It could take almost 30 minutes to get from room to lobby. It broke down on our last day and had to take shuttle. Food at hotel restaurants was way overpriced (I expected) bur quality was very poor
With a stay at La Terraza de San Juan in San Juan (Old San Juan), you'll be a 3-minute walk from San Juan Cathedral and 5 minutes by foot from Convento de Los Dominicos. Featured amenities include express check-in, express check-out, and dry cleaning/laundry services.
With a stay at The Gallery Inn in San Juan (Old San Juan), you'll be within a 5-minute walk of Convento de Los Dominicos and San Juan Cathedral. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Self parking (subject to charges) is available onsite.
Overall 8.5 Excellent
Based on 464 reviews
All reviews
- All reviews
- Couples
Okay
5.4
Pros: The historical structure.
Excellent
9.0
Pros: The pool was incredible. I felt like I was swimming through ancient ruins. The entire hotel with the decorations and one-of-a-kind art sculptures and paintings was like renting a room in a museum. Gorgeous. There are native plants and flowers in all the hallways and rooms. We will definitely be back. Staff is very friendly.
Excellent
10.0
Pros: Amazing!
Excellent
10.0
Pros: This was one of the neatest hotels I have ever stayed it. It was almost as if you stepped into another era. I could have spent hours just looking around at at all the art and sculptures. My room had a balcony that overlooked the patio and cannon room club. You could hear the music from there which was really neat to be able to sit there and people watch. The people at the front desk was very friendly. The rooftop view was gorgeous.
Okay
5.4
Pros: The Gallery Inn makes a wonderful impression when you first arrive because there is so much old world charm and so much artwork and interesting items in the very cool space. The location in Old San Juan is also ecxellent.
Good
7.0
Pros: The architecture and old rustic feel was beautiful. Really a magical place. Staff was pleasant and in good disposition to help.
Excellent
9.0
Pros: Amazing atmosphere
Good
6.0
Pros: I have stayed here before & love this quirky place, the fabulous location, the chilled piano bar, the interesting rooms. Don't get me wrong, it's a great stay!
Details
Reviews
Overall 8.5 Excellent
Based on 464 reviews
Vibe
8.9
Location
8.9
Service
8.1
Amenities
6.3
Room
5.4
Breakfast
4.6
Comfort
3.8
Value
3.8
Food
3.3
Cleanliness
3.0
WiFi
0.0
Location
9.1
Vibe
8.8
Service
7.9
Amenities
6.5
Room
4.6
Breakfast
4.3
Comfort
3.5
5.4 Okay
Pros: The historical structure.
Cons: The room was very dirty and dusted.
9.0 Excellent
Pros: The pool was incredible. I felt like I was swimming through ancient ruins. The entire hotel with the decorations and one-of-a-kind art sculptures and paintings was like renting a room in a museum. Gorgeous. There are native plants and flowers in all the hallways and rooms. We will definitely be back. Staff is very friendly.
Cons: I had a heavy bag with me. When we checked in we were taken to a room that did not have 2 beds as I had reserved. I had to transport the heavy bag from the first room down a narrow stairwell to the second room up the stairs and across the hotel to get the room we wanted. Help with my bag would have been nice.
10.0 Excellent
Pros: Amazing!
Cons: Everything
10.0 Excellent
Pros: This was one of the neatest hotels I have ever stayed it. It was almost as if you stepped into another era. I could have spent hours just looking around at at all the art and sculptures. My room had a balcony that overlooked the patio and cannon room club. You could hear the music from there which was really neat to be able to sit there and people watch. The people at the front desk was very friendly. The rooftop view was gorgeous.
Cons: Nothing
5.4 Okay
Pros: The Gallery Inn makes a wonderful impression when you first arrive because there is so much old world charm and so much artwork and interesting items in the very cool space. The location in Old San Juan is also ecxellent.
Cons: The customer service really falls flat. It was hit and miss with the staff. A couple of the staff were kind and somewhat hospitable, but there were several who weren't. The amenities were also lacking. If you are hoping for comfortable spaces to relax and read a book, you're really going to be disappointed. The breakfast consists of dry cornflakes, doll-size cups for coffee, and sliced bread, and store-bought lemon loaf. We heard a rumor that you could request eggs, but no one on staff mentioned this to us, and the guy in the "kitchen" certainly didn't give you the feeling that he would be happy to make anything...maybe it was his lack of eye contact or his back always turned to guests. We were happy to have stayed there once, but we wouldn't stay there again.
7.0 Good
Pros: The architecture and old rustic feel was beautiful. Really a magical place. Staff was pleasant and in good disposition to help.
Cons: It is a beautiful hotel, the only thing I would say that could've been better was that the shower was kinda cold and so was the pool. Also our room had a window high up on the wall that didn't have a curtain and the sun came blazing in early in the morning. Thins like that could've been better, but the place is beautiful.
9.0 Excellent
Pros: Amazing atmosphere
Cons:
6.0 Good
Pros: I have stayed here before & love this quirky place, the fabulous location, the chilled piano bar, the interesting rooms. Don't get me wrong, it's a great stay!
Cons: I was allocated the Terry Room, down by the laundry. The receptionist mentioned the noise of the washing machines but they only ran during the day & didn't bother me at all. However the room was DIRTY! It was night when I arrived & pretty dark, the lighting around the property is moody and atmospheric so I didn't notice the mould & soap stains in the shower, the toe nails on the carpet & dust under the dresser. The bed was freshly made and towels were clean but the cleaning team really need to look at their detail and invest in a vacuum!
With a stay at The Gallery Inn in San Juan (Old San Juan), you'll be within a 5-minute walk of Convento de Los Dominicos and San Juan Cathedral. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Self parking (subject to charges) is available onsite.
A stay at Da'House Hotel places you in the heart of San Juan, within a 10-minute walk of Port of San Juan and San Juan Cathedral. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.
Overall 8.1 Excellent
Based on 958 reviews
All reviews
- All reviews
- Couples
- Families
- Solo
Good
7.0
Pros: the location and cute decoration
Excellent
8.0
Pros: location was perfect, close to everything in old San Juan. Rooms are great,
Excellent
8.8
Pros: The bed was comfortable and the room charming and clean. When we informed the desk of the mechanical problems, they immediately took steps to resolve them and kindly refunded some of the room charge
Good
6.0
Pros: Very helpful desk staff. Good wifi.
Good
6.0
Pros: It had a colonial theme
Mediocre
3.0
Mediocre
2.0
Okay
5.0
Pros: location
Mediocre
2.0
Pros: The location was good.
Okay
4.2
Pros: Kind young team. Reception 24/7.
Excellent
10.0
Pros: I absolutely loved the atmosphere of Da House! It has a very calm vintage appeal! An is perfectly located in the heart of old SanJian and about 15 mins away from the airport! It’s really close, walking distance from the cruise port, and all major historical landmarks....and also a short ride to Condado Beach! I loved it! The staff was great.
Excellent
8.0
Pros: I loved the location. The staff was very helpful and accommodating. The antique furnishings were beautiful and the hotel had a ewal old world charm.
Details
Reviews
Overall 8.1 Excellent
Based on 958 reviews
Location
9.3
Service
8.7
WiFi
6.4
Room
4.9
Amenities
3.3
Breakfast
1.5
Location
9.5
Service
8.7
Room
3.7
Amenities
3.7
Location
9.4
Service
8.5
Comfort
4.3
Room
4.2
Amenities
3.2
Location
9.4
Room
3.9
7.0 Good
Pros: the location and cute decoration
Cons: no hot water to make tea or coffee in the room or even at the front desk. Bring ear plugs if you are a light sleeper
8.0 Excellent
Pros: location was perfect, close to everything in old San Juan. Rooms are great,
Cons: The shower had a hot and cold problem, and the bathroom was missing a dryer
8.8 Excellent
Pros: The bed was comfortable and the room charming and clean. When we informed the desk of the mechanical problems, they immediately took steps to resolve them and kindly refunded some of the room charge
Cons: There were a couple of issues, leaking toilet and unreliable air conditioner.
6.0 Good
Pros: Very helpful desk staff. Good wifi.
Cons: Truly disappointing shower with only very short bursts of scalding hot water but most of the time a trickle of freezing water.
6.0 Good
Pros: It had a colonial theme
Cons: The door to enter the room did not properly shut
3.0 Mediocre
Pros:
Cons: Our bed was broken We have to walk up three flights of stairs with our luggages
2.0 Mediocre
Pros:
Cons: We arrived on December 5, 2018. I called on November 29, 2018 to be assured that a late arrival would be ok, as our airline reservation was changed to a later time. When we arrived at Da'house Hotel, at 1:45 a.m., there was no one to check us in. We had to find a different Hotel, the Hyatt Place, and spent $321.00 for room. Very angry and disappointed was our mood.
5.0 Okay
Pros: location
Cons: small average room,used sheets and pilow cases with someones hair on it
2.0 Mediocre
Pros: The location was good.
Cons: We had NO HOT WATER and we got bug bites from staying there. I spoke with management on four separate occasions. Nothing was done. We paid an inordinate amount for a room in which we could not shower for 3 days and we feel cheated.
4.2 Okay
Pros: Kind young team. Reception 24/7.
Cons: The hotel is very nice from the outside and the lobby area. Unfortunately the rest of the hotel area is a disappointment. We had booked a large room, but it is very simple without hanging facilities. Living out of the suitcase is the motto. We had to get used to the soft, rocking spring mattress. After 4 nights back pain developed for the rest of the time. We did not consider the room to be very inviting. The river floor of the room is old & neglected / dirty, we did not dare to walk baferfoot. It could be cleaner throughout the hotel here and there. Another room had a newly tiled floor. Things are being renewef here and there. The photos promised a nice hotel, unfortunately only on the photos. Personally, I would not spend time there again. Old San Juan is a dream place, which is why we were mainly outside.
10.0 Excellent
Pros: I absolutely loved the atmosphere of Da House! It has a very calm vintage appeal! An is perfectly located in the heart of old SanJian and about 15 mins away from the airport! It’s really close, walking distance from the cruise port, and all major historical landmarks....and also a short ride to Condado Beach! I loved it! The staff was great.
Cons: Only thing, this is a walk up, no elevator but the staff was very kind to help with my bags!
8.0 Excellent
Pros: I loved the location. The staff was very helpful and accommodating. The antique furnishings were beautiful and the hotel had a ewal old world charm.
Cons: Because the hotel was so old there were cracks in the walls and doors. The doors rattled terribly when the wind blew and we had to put our suitcases against them.There was no elevator. There were no tvs in the rooms. The bathrooms were very small
A stay at Da'House Hotel places you in the heart of San Juan, within a 10-minute walk of Port of San Juan and San Juan Cathedral. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.
Located in San Juan (Old San Juan), My Hotel in Puerto Rico is within a 5-minute walk of Pier 1 and La Fortaleza - Palacio de Santa Catalina. Featured amenities include express check-in, express check-out, and luggage storage.
Overall 8.1 Excellent
Based on 414 reviews
All reviews
- All reviews
- Couples
- Solo
- Families
Excellent
10.0
Pros: This hotel is right in the middle of San Juan, its close to a lot of the main sightseeing areas of old San Juan, which makes it easily walkable. It's not the Hilton, but it's great for a budget traveler who wants to be within walking distance to everything. I stayed here with my mom and we really loved it.
Excellent
8.3
Pros: Location
Excellent
9.0
Pros: Perfect location and perfect price
Poor
1.0
Good
6.3
Pros: The locación was great, specially for solo travelers.
Good
7.7
Pros: Unique, step out in two old San Juan! We are easy people so it met our needs we like being in the middle of things so you give up a little luxury
Good
7.1
Pros: Great location and quite spacious and clean.
Mediocre
3.0
Pros: Common areas were nice.
Excellent
9.2
Pros: Hotel was ok for money spent. Clean, well maintain. Reception guys were both incredibly helpfull. Night security guy even made hot water for me because I had cold. There was no Window in room but we were not missing it. We slept very well with quiet aircondition. Bed was very comfortable. Good experience for 2 night stay. 15 min walking to every where in Old SanJuan. Good stay overall. Thanks
Good
6.7
Details
Reviews
Overall 8.1 Excellent
Based on 414 reviews
Location
9.3
Vibe
8.5
Service
7.8
WiFi
7.6
Comfort
4.1
Room
3.7
Breakfast
1.4
Location
9.3
Service
7.9
Cleanliness
6.4
Comfort
4.0
Room
2.9
Location
9.4
Room
3.0
Service
8.2
Room
3.4
10.0 Excellent
Pros: This hotel is right in the middle of San Juan, its close to a lot of the main sightseeing areas of old San Juan, which makes it easily walkable. It's not the Hilton, but it's great for a budget traveler who wants to be within walking distance to everything. I stayed here with my mom and we really loved it.
Cons: The walls are not sound proof, so you can hear noisy neighbors, so bring ear plugs.
8.3 Excellent
Pros: Location
Cons: Bathroom very basic
9.0 Excellent
Pros: Perfect location and perfect price
Cons:
1.0 Poor
Pros:
Cons: First, there’s no window in our room. The hotel says we were informed of that when booking and then via confirmation email, but I do not recall seeing that. I went back to check the email and there’s a small line that says ‘interior room/no window’. Either way, I don’t understand why a hotel room can have no windows. It was excruciatingly stuffy and humid, and we had trouble falling asleep. Although it was on the 2nd floor, it felt like a basement. When trying to change the mode of the AC, the remote broke down, and we had to go downstairs at 1am to ask for help. The guy did not speak English and he had to call someone else. The sheets were dirty as well. When checking in, we could not enter from the front gate and had to call from the intercom and wait for a while for someone to answer the door. Overall it felt really sketchy.
6.3 Good
Pros: The locación was great, specially for solo travelers.
Cons: Property doesn't allow you to leave your luggage after check out. I travel all over the world and surprising. this is the first place you can't not leave your staff. Just be aware of that. I had to buy another night in order to keep my luggage. Also there are not windows which makes your room very depressing.
7.7 Good
Pros: Unique, step out in two old San Juan! We are easy people so it met our needs we like being in the middle of things so you give up a little luxury
Cons:
7.1 Good
Pros: Great location and quite spacious and clean.
Cons: No charm at all, which is the point of staying in Old San Juan.
3.0 Mediocre
Pros: Common areas were nice.
Cons: Room was very small, no place to put luggage. No hot water in shower, wasn't even luke warm. Also very low pressure in shower, glad we were only there one night.
9.2 Excellent
Pros: Hotel was ok for money spent. Clean, well maintain. Reception guys were both incredibly helpfull. Night security guy even made hot water for me because I had cold. There was no Window in room but we were not missing it. We slept very well with quiet aircondition. Bed was very comfortable. Good experience for 2 night stay. 15 min walking to every where in Old SanJuan. Good stay overall. Thanks
Cons: It was no fen in shower room which made me difficult to dry my hair. And no coffee maker in room.
6.7 Good
Pros:
Cons: I knew it was a small single room before I booked it, but it seems not right with no any tables with this cost over $85 a night, needed to leave everything on the floor.
Located in San Juan (Old San Juan), My Hotel in Puerto Rico is within a 5-minute walk of Pier 1 and La Fortaleza - Palacio de Santa Catalina. Featured amenities include express check-in, express check-out, and luggage storage.
With a stay at Hotel Plaza De Armas Old San Juan in San Juan (Old San Juan), you'll be steps from San Juan Cathedral and 3 minutes by foot from La Fortaleza - Palacio de Santa Catalina. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.
Overall 8.0 Excellent
Based on 499 reviews
All reviews
- All reviews
- Couples
- Families
Okay
4.2
Pros: Cheap hotel one step above a hostel.
Excellent
8.2
Pros: Located in the middle of Old San Juan. Easy walk to most everything.
Hotel was built in 1860, so it's not super modern. Most everything works, just a little slow sometimes. Staff is friendly and very helpful.
Would stay again.
Excellent
8.0
Good
7.0
Pros: The place is clean and there was wifi. A very simple and clean place
Mediocre
2.5
Pros: Nothing worth less staying
Poor
1.0
Pros: There was no hot Water. When I brought up with staff there was no attempt at remediating.
Okay
4.0
Pros: Location, large bed and spacious room. Room was cleaned daily. Air conditioning was very good but no thermostat to control it.
Excellent
9.7
Pros: Service and location.
Excellent
8.0
Pros: Like the old building in a great central location in the old town. A popular coffee shop beside the lobby . We booked online but able to pay in cash. Stored ou bags for us for the day, while we looked around town.
Good
6.2
Pros: Location was great
Excellent
8.8
Pros: large room, great balcony view, right in the heart of old San Juan
Good
7.5
Pros: Great location right in the heart of San Juan.
Details
Reviews
Overall 8.0 Excellent
Based on 499 reviews
Location
9.6
Service
9.1
Room
3.8
Breakfast
3.1
WiFi
2.3
Location
9.6
Service
9.2
Amenities
4.9
Room
4.5
Location
9.6
Service
9.1
Room
2.7
4.2 Okay
Pros: Cheap hotel one step above a hostel.
Cons:
8.2 Excellent
Pros: Located in the middle of Old San Juan. Easy walk to most everything.
Hotel was built in 1860, so it's not super modern. Most everything works, just a little slow sometimes. Staff is friendly and very helpful.
Would stay again.
Cons: Wasn't disappointed in much, just understand going in that it's
155 years old.
8.0 Excellent
Pros:
Cons: The bed is not comfortable at all.
7.0 Good
Pros: The place is clean and there was wifi. A very simple and clean place
Cons: It was expensive for what was provided. Mariott prices for motel 8 accommodations
2.5 Mediocre
Pros: Nothing worth less staying
Cons: Hotel had no proper towels no soap no shampoo nothing very small room no remote for air condition. And hot water issue in bathroom some time very cold water sometime very hot water no good welcoming dont stay at this hotel it's a RIP off.
1.0 Poor
Pros: There was no hot Water. When I brought up with staff there was no attempt at remediating.
Cons: No hot water
4.0 Okay
Pros: Location, large bed and spacious room. Room was cleaned daily. Air conditioning was very good but no thermostat to control it.
Cons: No hot water. I told front desk and they said it was an old building and it took time to warm up but it never did. Toilets and water pressure were very low. No toiletries except soap dispenser. The safe was broken .Hair dryer was old with a burnt smell while using it. Very dark inside lobby. Front desk person different everyday and not very professional or friendly.
9.7 Excellent
Pros: Service and location.
Cons:
8.0 Excellent
Pros: Like the old building in a great central location in the old town. A popular coffee shop beside the lobby . We booked online but able to pay in cash. Stored ou bags for us for the day, while we looked around town.
Cons:
6.2 Good
Pros: Location was great
Cons:
8.8 Excellent
Pros: large room, great balcony view, right in the heart of old San Juan
Cons:
7.5 Good
Pros: Great location right in the heart of San Juan.
Cons: Pretty basic accommodation and our room had no windows.
With a stay at Hotel Plaza De Armas Old San Juan in San Juan (Old San Juan), you'll be steps from San Juan Cathedral and 3 minutes by foot from La Fortaleza - Palacio de Santa Catalina. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.
With a stay at Navona Studios in San Juan (Old San Juan), you'll be steps from Alcaldia and 3 minutes by foot from Museo del Mar. Featured amenities include luggage storage and laundry facilities.
Overall 7.9 Good
Based on 676 reviews
All reviews
- All reviews
- Couples
- Families
- Solo
Excellent
10.0
Pros: My first three nights here, I stayed at a room with a balcony and it was amazing. It's right in the heart of Old San Juan so you get to wake up eaveryday with the beautiful city noice of the livily city outside. It really is an amazing place to stay for a long time. Try to stay in a room with balcony, you will love it.
Okay
5.8
Pros: The location are excelent and the hostel look safe.
Good
7.0
Pros: The space look really nice.
Okay
5.7
Pros: The location is in san juan
Excellent
8.0
Pros: The place was just as described, the location is great, close to many good restaurants in the heart of Old San Juan.
Good
7.0
Pros: Great location, clean facilities, friendly staff and accommodating.
Poor
1.0
Details
Reviews
Overall 7.9 Good
Based on 676 reviews
WiFi
9.4
Location
9.2
Value
8.5
Amenities
5.9
Room
5.0
Service
4.6
Breakfast
3.8
Comfort
3.8
Food
2.5
Location
9.2
Vibe
7.0
Amenities
5.8
Service
4.5
Room
4.2
Comfort
3.8
Location
9.3
Room
4.4
Service
4.3
Location
9.3
Room
3.5
10.0 Excellent
Pros: My first three nights here, I stayed at a room with a balcony and it was amazing. It's right in the heart of Old San Juan so you get to wake up eaveryday with the beautiful city noice of the livily city outside. It really is an amazing place to stay for a long time. Try to stay in a room with balcony, you will love it.
Cons: I absolutely hated that there's never parking available at any time of the day for your rental car. If you don't have a car then this will be the perfect place for you.
5.8 Okay
Pros: The location are excelent and the hostel look safe.
Cons: The old San Juan dont have water for a utility faults and the hostel have the water reserve empty in one day. My recomendation for the owner are that in same situation offer a free four gallons of water per room.
7.0 Good
Pros: The space look really nice.
Cons: The bead was a full size & for two persons can be uncomfortable
5.7 Okay
Pros: The location is in san juan
Cons: It was very loud
staff was unavailable after 1830
bathroom was small
balcony is small
dirty
8.0 Excellent
Pros: The place was just as described, the location is great, close to many good restaurants in the heart of Old San Juan.
Cons: Cleanliness of the place could be much improved.
7.0 Good
Pros: Great location, clean facilities, friendly staff and accommodating.
Cons: The pillows were far from great, bed was good and firm with soft sheets. I’d recommend bringing your one pillow if pillows matter to you for a good nights sleep.
1.0 Poor
Pros:
Cons: There was not water in this hotel
With a stay at Navona Studios in San Juan (Old San Juan), you'll be steps from Alcaldia and 3 minutes by foot from Museo del Mar. Featured amenities include luggage storage and laundry facilities.
The Hotel is simple, comfortable and affordable. A small Hotel with personalized service, attended by warm and friendly staff who welcomes you to Puerto Rico and makes sure your time in this beautiful city is well spent and fun. They are happy to assist you with reservations for your adventures and dining experiences. We have good rooms, very quiet indoor rooms, and better rooms. All have private bathrooms, air conditioner, and mini fridge. Plus, there is free wi-fi for all our guests. The Hotel features a roof-top restaurant and bar with terrace, Punto de Vista is open for lunch and dinner. Make sure you stop by. Under new ownership and management, the Hotel will soon go through a transformation that will bring upgrades, new amenities, and conveniences for our guests. Stay tuned. In the meantime, if you are coming to San Juan for pleasure or business, or on your way to a wonderful cruise around the Caribbean Sea or back from it, stay a few days extra to enjoy Old San Juan at its fullest, we are happy to welcome you as our guest.
Overall 7.6 Good
Based on 928 reviews
All reviews
- All reviews
- Couples
- Families
- Solo
Okay
5.8
Pros: Close to everything in old town walls mo ing distance.
Good
6.5
Pros: Location was perfect. Walking distance to all attractions in Old San Juan. Lobby seems nice with fun people coming and going.
Good
6.7
Pros: Location
Excellent
9.4
Pros: Hotel Milano is located right in the heart of Old San Juan, a short walk away from the cruise port, the Fort and about a 10 minute drive to the airport. There were ample shops, restaurants and bars in the surrounding streets which made for plenty to do. Beaches are near by as well. The rooftop restaurant is amazing - especially the wonderful staff and fantastic local food.
Okay
4.0
Pros: The location allowed us to be walking distances from fabulous restaurants, places of historical interest, the beach and so much more! One of the staff, made great suggestions and was helpful but we did not see him often. Our stay was short.
Excellent
10.0
Okay
5.0
Pros: The convenient of a restaurant on the roof. They allowed us to check in a few hours early. It was located in the center of Old San Juan. Nice to wonder around town and check out local amenities.
Okay
5.8
Pros: The location can not be beaten. Perfect for all cruise ships. A good feel of local life, close to sea front and the lady at breakfast was lovely and pleasant. Bed was comfy.
Excellent
9.7
Pros: Close to shopping and restaurants and the beach
Mediocre
3.8
Pros: Upstairs Restaurant.
Excellent
8.0
Pros: Location and friendliness of staff
Excellent
10.0
Pros: Breakfast was simple but delicious! Nice staff! VALERIE was outstanding in customer service, fo9llowed closely by everyone else from Elizabeth to . . .? Will DEFINITELY plan on staying there again!
Details
Reviews
Overall 7.6 Good
Based on 928 reviews
Bar
9.5
Location
9.3
Food
9.1
Service
7.8
WiFi
7.1
Cleanliness
4.7
Room
3.8
Breakfast
3.3
Comfort
2.7
Location
9.3
Food
8.8
Service
8.2
Cleanliness
4.3
Room
3.3
Comfort
2.5
Location
9.4
Food
9.3
Service
7.9
Value
7.8
Amenities
6.0
Cleanliness
4.8
Vibe
4.3
Room
3.2
Location
9.2
Service
7.8
Room
2.8
5.8 Okay
Pros: Close to everything in old town walls mo ing distance.
Cons: Was out date good price good enough to stay people a little not friendly.
6.5 Good
Pros: Location was perfect. Walking distance to all attractions in Old San Juan. Lobby seems nice with fun people coming and going.
Cons: Rooms are outdated. We stayed two nights and the room service was nonexistent.
6.7 Good
Pros: Location
Cons: Odor, reading light did not work, no clock, old
9.4 Excellent
Pros: Hotel Milano is located right in the heart of Old San Juan, a short walk away from the cruise port, the Fort and about a 10 minute drive to the airport. There were ample shops, restaurants and bars in the surrounding streets which made for plenty to do. Beaches are near by as well. The rooftop restaurant is amazing - especially the wonderful staff and fantastic local food.
Cons: Some of the rooms are quite small and not by any means luxurious, but they were clean and in order.
4.0 Okay
Pros: The location allowed us to be walking distances from fabulous restaurants, places of historical interest, the beach and so much more! One of the staff, made great suggestions and was helpful but we did not see him often. Our stay was short.
Cons: We were given a handicap accessible room with one full size bed and NO window! I had reserved a regular room with a queen size bed! My son n I Were obliged to take the room because it was late, we were told there weren't any more available!
10.0 Excellent
Pros:
Cons: Pillows in the room were pretty flat need to be replaced.
5.0 Okay
Pros: The convenient of a restaurant on the roof. They allowed us to check in a few hours early. It was located in the center of Old San Juan. Nice to wonder around town and check out local amenities.
Cons: Room was small but expected. Bathroom was even smaller, slightly dingy, sink counter hanging off the wall. When we arrived the air condition was not working and the hotel had a unique odor (not sure if from the restaurant?) After a few hours the Air condition was in working order. The elevator definitely needs some upgrades, felt as if could break down at any time. The bed was extremely uncomfortable. They had a disappointing "continental breakfast" available for guests at the rooftop restaurant for a small price.
5.8 Okay
Pros: The location can not be beaten. Perfect for all cruise ships. A good feel of local life, close to sea front and the lady at breakfast was lovely and pleasant. Bed was comfy.
Cons: Groups gathered blocking the entrance waiting for restaurant - intimidating. Opened blinds to find we were opposite a derelict building with broken windows. No basic toiletries provided. Avoid the lift if you have any sort of lift phobias. Mid-shower, water stopped. Rubbed the shampoo out with a towel and headed to reception. Staff not bothered. The town had issues from the day before but we weren’t warned on check in. Problem left with me to deal with. Couldn’t wait to get on the ship for a wash. Unacceptable and no solutions offered. Compensation? No chance.
9.7 Excellent
Pros: Close to shopping and restaurants and the beach
Cons:
3.8 Mediocre
Pros: Upstairs Restaurant.
Cons: Scary Elevator. Front Desk Staff. Horrible Bed.
8.0 Excellent
Pros: Location and friendliness of staff
Cons: New carpet.
10.0 Excellent
Pros: Breakfast was simple but delicious! Nice staff! VALERIE was outstanding in customer service, fo9llowed closely by everyone else from Elizabeth to . . .? Will DEFINITELY plan on staying there again!
Cons: The restaurant is always pretty busy, but it is worth the wait for the good food and great value! We wound up eating dinner there both nights and thoroughly enjoyed it, following the recommendations of our server.
The Hotel is simple, comfortable and affordable. A small Hotel with personalized service, attended by warm and friendly staff who welcomes you to Puerto Rico and makes sure your time in this beautiful city is well spent and fun. They are happy to assist you with reservations for your adventures and dining experiences. We have good rooms, very quiet indoor rooms, and better rooms. All have private bathrooms, air conditioner, and mini fridge. Plus, there is free wi-fi for all our guests. The Hotel features a roof-top restaurant and bar with terrace, Punto de Vista is open for lunch and dinner. Make sure you stop by. Under new ownership and management, the Hotel will soon go through a transformation that will bring upgrades, new amenities, and conveniences for our guests. Stay tuned. In the meantime, if you are coming to San Juan for pleasure or business, or on your way to a wonderful cruise around the Caribbean Sea or back from it, stay a few days extra to enjoy Old San Juan at its fullest, we are happy to welcome you as our guest.
Overall 8.9 Excellent
Based on 3 reviews
Excellent
9.1
Pros: Great location in Old San Juan. We were going on a Windstar cruise and were able to walk the short distance to our ship. The staff was very helpful and our room was comfortable.
Excellent
8.0
Pros: staff & location
Excellent
9.7
Pros: Location is great. The whole vibe in the area is awesome. Great friendly staff. Beautiful hotel. Loved it. Would recommend.
Details
Reviews
Overall 8.9 Excellent
Based on 3 reviews
9.1 Excellent
Pros: Great location in Old San Juan. We were going on a Windstar cruise and were able to walk the short distance to our ship. The staff was very helpful and our room was comfortable.
Cons:
8.0 Excellent
Pros: staff & location
Cons:
9.7 Excellent
Pros: Location is great. The whole vibe in the area is awesome. Great friendly staff. Beautiful hotel. Loved it. Would recommend.
Cons:
Overall 8.8 Excellent
Based on 3 reviews
Excellent
10.0
Pros: Comfortable, reasonably priced, near beach and Old San Juan
Excellent
9.4
Pros: It is in n old building in the heart of Old San Juan., just what we' were wanting. We stayed in a room, facilities were very clean and air conditioning worked well. Beds were basic but comfortable.
Good
7.0
Pros: great location
if you just stay here for travel and you want save money, I think that you can choice this Hotel
Details
Reviews
Overall 8.8 Excellent
Based on 3 reviews
10.0 Excellent
Pros: Comfortable, reasonably priced, near beach and Old San Juan
Cons:
9.4 Excellent
Pros: It is in n old building in the heart of Old San Juan., just what we' were wanting. We stayed in a room, facilities were very clean and air conditioning worked well. Beds were basic but comfortable.
Cons: Nothing
7.0 Good
Pros: great location
if you just stay here for travel and you want save money, I think that you can choice this Hotel
Cons: share the bathroom (because this hotel is cheap)
Where to stay in San Juan Antiguo (San Juan)?
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Landmarks in San Juan
- Cruise Line Terminal
- Viejo San Juan
- Capilla del Santo Cristo de la Salud
- San José Church
- La Fortaleza
- Castillo de San Cristobal
- Casa Blanca
- Condado Beach
- Plaza de Armas
- San Juan Museum of Art & History
- Santa María Magdalena de Pazzis Cemetery
- Museo de Las Americas
- Catedrál de San Juan Bautista
- Felisa Rincon de Gautier Museum
