San Juan car rentals
Search hundreds of travel sites at once for car rental deals in San Juan
Same drop-off
Compare vs KAYAK
San Juan, Puerto Rico
San Juan car rental information
| Pick-up location | San Juan |
|---|---|
| Rental locations | 23 |
| Airport locations | 11 |
San Juan car hire reviews and directory
Rated no. 1
Payless
Best rated
6.3 Good (206 reviews)
1 location in San Juan
╳
Payless reviews
Car hire locations
Payless
Locations in San Juan
Baldorioty De Castro Ave
+1 787 625 8880
| Monday | 05:00 - 23:00 |
| Tuesday | 05:00 - 23:00 |
| Wednesday | 05:00 - 23:00 |
| Thursday | 05:00 - 23:00 |
| Friday | 05:00 - 23:00 |
| Saturday | 05:00 - 23:00 |
| Sunday | 05:00 - 23:00 |
- 6.1
- 6.9
- 6.8
- 5.9
- 6.0
Recent reviews
5.2 Okay
10 Nov 2016
overcharged
Cons: charged me more than quoted price . very long wait.
8.0 Excellent
11 Nov 2016
Pros: Great car whith confort, great price, shuttle is a very good service.
Cons: French informations! Very long wait!!
3.6 Mediocre
13 Mar 2017
Poor quality service
Pros: Price
Cons: Rude and pushy front desk attendant. Awful shuttle
10.0 Excellent
29 Mar 2017
Good deal and good car
Pros: Very satisfied
2.0 Mediocre
4 Apr 2017
Cons: They LIE to me. They said it would be special rate 88 USD and they charged me 101. It was big dissagrement between me and them when they initially asked for 101 USD for advertized plrice was way less but then they started adding hidden cost.
Then their employee told at at service desk they will give us special rate of 88 USD (final price). I see on my bank statement behind my back they charged 101 USD
LIERS! All this ONLINE SERIVCE ARE FAKED LIE!
6.0 Good
7 Jun 2017
Cons: Quoted something way different online and paid twice as much to get the car, we 're living in the new millennial and still bs companies like this one want to fool hard working people! Keep up the good work@!#^
10.0 Excellent
12 May 2018
Pros: All around good service,,..........................
Cons: No issues................m..m.....................
6.8 Good
16 Nov 2018
Cons: When I picked up the car, they did not told me they dont open 24 hours.
4.0 Okay
11 Apr 2019
Pros: the staff was rude and unhelpful. the vehicle was dirty the windows I am guessing had never been cleaned. we rented the car for 37 days but they would not honor the reservation and I was forced to drive back to San Juan a 4 hr round trip to rerent for another week as they would only rent for a max
Cons: price line was no help and payless is horrible would not rent from them again if it was free
2.0 Mediocre
20 Jul 2016
NO, DON'T DO IT!!!
Pros: I did NOT like anything about Payless.
Cons: Payless is very disorganized, and missed managed. It resembled a junk car lot. Be prepared to wait in lines over one hour, and give yourself two hours to complete to return process and have them get you back to the airport. IT’S NOT WORTH THE AGGRAVATION.
╳
Dollar reviews
Car hire locations
Dollar
Locations in San Juan
600 Avenida
+1 787 720 5000
| Monday | 08:00 - 17:00 |
| Tuesday | 08:00 - 17:00 |
| Wednesday | 08:00 - 17:00 |
| Thursday | 08:00 - 17:00 |
| Friday | 08:00 - 17:00 |
| Saturday | 08:00 - 17:00 |
| Sunday | 08:00 - 17:00 |
Km 10.3 Baldorioty De Castro
+1 787 791 5500
| Monday | 00:00 - 23:59 |
| Tuesday | 00:00 - 23:59 |
| Wednesday | 00:00 - 23:59 |
| Thursday | 00:00 - 23:59 |
| Friday | 00:00 - 23:59 |
| Saturday | 00:00 - 23:59 |
| Sunday | 00:00 - 23:59 |
Marginal Los Angeles
+1 787 791 5500
| Monday | 00:00 - 23:59 |
| Tuesday | 00:00 - 23:59 |
| Wednesday | 00:00 - 23:59 |
| Thursday | 00:00 - 23:59 |
| Friday | 00:00 - 23:59 |
| Saturday | 00:00 - 23:59 |
| Sunday | 00:00 - 23:59 |
- 4.8
- 5.8
- 5.7
- 4.9
- 4.6
Recent reviews
2.0 Mediocre
21 Sep 2017
Cons: THey were closed
5.6 Okay
12 May 2018
Deceptive practices
Pros: The car was clean and nice. The customer service is okay even though it is extremely slow. Checking in the vehicle after rental was quick and painless.
Cons: They try to tack on insurance fees when you already have insurance. You have to question them multiple times about charges to get an honest price. My reservation said $85, and they tried to charge me ~$150. Only after questioning them multiple times I brought the charges back down to ~$100. After questioning them about the prices the computer “lost my contract” so we had to start over from the beginning. I spent over an hour here just trying to get a vehicle I reserved weeks in advance.
4.0 Okay
12 Aug 2018
Cons: I made my reservation for 4 days and was given a total that included taxes and fees. The charges were:
Car Rental: $ 88.00
Taxes & Fees $ 33.00
Total: $121.00
When I got to the counter at 2:00 am the girl at the counter stated that my estimated amount did not include all the taxes so I was charged as follows:
Car Rental: $ 88.00
Taxes & Fees $ 95.06
Total: $183.06
This is a big difference and this is DECEPTIVE. It was 2:00 am and everyone was tired so we had no other choice but to just accept the price.
When they brought us our car, the car was in bad shape with a lot of dings and scratches but the worst part is the front bumper was screwed in place with a drywall screw. You could see the screwhead on the side panel of the car.
When I asked for another car because I was concerned about the car’s safety and reliability, they told me they didn’t have anything else to offer me.
By now it’s 2:30 am and we were really tired and had no other choice but to accept the car
I have used Dollar in the past and have never had an issue. I am extremely disappointed in the level of service, condition of the car and amount of inaccuracy in total charge of this Dollar Rental location
3.2 Mediocre
6 Dec 2015
Many hidden charges - DO NOT rent from this compan
Pros: The second car provided did not brake-down
Cons: Rental company does not care about the car they are providing you. My first car was misaligned to the extent that when I did a turn, the car pulled me to the right. I came back to the dealer and they replaced it after some "tantrums" from their representative. They also spend more time making joke among themselves than caring about good customer service. My bill increased from $550.99 (online) to $886.15 (outdoor) after many hidden (not disclosed) charged when online purchase was done. Hidden charges -PER DAY- were: SLI $10.95; TRPP $1.95; TRANSP REC FEE 8.75%; City Tax 1%; Vehicle license fee $0.94; Energy Rec Fee $1; Facility Usage Fee $2.89; Maint Fee 0.5%; State tax 10.5%; AET $4.95.
6.0 Good
3 Jan 2016
chaged 100 mor than estimete
Pros: not much
Cons: very slow checkout on return
5.2 Okay
24 Jul 2016
Horrible dirty car
Pros: Car smelled like wet food . I will never rent from dollar again . Please detail and steam clean your cars .
Cons: Dirty and cheap Korean cars .
2.8 Mediocre
26 Jul 2016
Cheaters, charging hidden extra fees at point of s
Cons: They charged about 30% more at pick-up, called it facility fees. Their office is out in the boon docks, nowhere else to go without car, hence they can blackmail you right there. Avoid!!
4.4 Okay
27 Jul 2016
No pleased
Pros: I was upgraded too an SUV.
Cons: The a.c. Smelled horrible, the car was filthy, the window was so dirty that I couldn't see when light hit it. Your website said it was a location on the airport, it wasn't and we had to wait for a shuttle.
8.0 Excellent
24 Aug 2016
Everything was good except the upsells
Cons: Of course car rental places will try to upsell you on extra insurance and the like, but this place straight up put it on my bill without me asking for it. They didn't even let me know it was going on my bill--I found out by looking at the invoice when I got home and connecting the dots. Overall, about $100-$120 I couldve saved on a weekly rental.
Regarding the auto-expreso pass, I bought it per reviews online saying it's useful, but I never had need for it. I kept track of what I would've paid in tolls each day, and it was never more than $2.50. The expreso tag is $5/day, and I think the island's 10.5% tax might apply making it even pricier.
5.6 Okay
3 Sep 2016
False advertisement: $100+ more!
Cons: False advertisement. The ad on Kayak stated taxes included. Dollar charged mo for the taxes separately. Would not budge. So I paid an extra $100+. What am I supposed to do when I am in another country, need a car at 10 PM, and have no other options? Would have gotten it for much less and more convenient pick up/drop off directly from other companies. Never Kayak again.
Rated no. 3
E-Z Rent-A-Car
4.9 Okay (119 reviews)
1 location in San Juan
╳
E-Z Rent-A-Car reviews
Car hire locations
E-Z Rent-A-Car
Locations in San Juan
5910 Isla Verde Ave
+1 787 791 1465
| Monday | 07:00 - 23:00 |
| Tuesday | 07:00 - 23:00 |
| Wednesday | 07:00 - 23:00 |
| Thursday | 07:00 - 23:00 |
| Friday | 07:00 - 23:00 |
| Saturday | 07:00 - 23:00 |
| Sunday | 07:00 - 23:00 |
- 4.6
- 5.6
- 5.5
- 4.3
- 4.7
Recent reviews
3.6 Mediocre
13 Sep 2016
Outright stealing
Pros: Not much
Cons: It took almost an hour and a half to get the car. Once on the counter I was told my over all $107.00 price had jumped to $360.00 because since it was under $10 a day ($9.97) I had to pay full coverage for the car. This wasn't explained to me anywhere. If I would've known that I would've gone to a reputable company and rented and SUV for that price. A friend of mine did. That was very very disappointing and honestly I felt like I was being robbed in plain sight. I had no choice at that point and ended up having to do pay it. I was and still am extremely disappointed with this. Company name was: Allied rental
5.2 Okay
26 Oct 2016
Pros: Nothing
2.0 Mediocre
19 Jan 2017
made reservation but did not get a car
Cons: They ran out of cars and did not let us know ahead of time. Picked us up in a van to take us to the rental place even though they knew they had no cars and did not offer anything to help us with the situation.
4.0 Okay
9 Jun 2017
Tolls
Cons: They charge a flat fee of $6.95 per day for tolls (use it or not). The tollway system in PR doesn't allow for cash payment so ultimately you are forced to utilize the rental company's toll sticker. Instead if charging you for the tolls you utilize during the rental period, they charge $6.95/day use it or not. So if you rent a car for 14 days and you only use the tollway to and from the rental company (1st and last day) you would pay $6.95 X 14. Unreal.
2.0 Mediocre
13 Jul 2016
Price charged was double quote
Cons: Terribly slow service. Charged twice the quoted rate. Total scam. Avoid at all costs.
2.0 Mediocre
13 Jul 2016
Buyer beware
Pros: They were nice.
Cons: They tried to sneak in an up charge for insurance on me. My Spanish is ok and luckily I caught it and had them lower it. In the mean time they were out of the car I ordered and changed it. No problem. Allied ripped up the paperwork with the price I was quoted and agreed upon verbally and put together a new contract. Unfortunately, they sneaked in the insurance charge again on the paper work on the new car. I didn't notice the up charge this time since we agreed upon in person while I was renting the car. I'm guessing it was an honest mistake and perhaps their computer defaults to have insurance on their contracts. Since they had to redo the paperwork for the new car it must have defaulted an added the insurance. When I went to return the car they same person was not there. I asked for a manager to call and never heard from anyone. I've tried to call but have been getting the run around. I would have never rented that car with insurance. The price for the insurance was almost the price of the car! Buyer beware!
2.0 Mediocre
15 Jul 2016
Worse ever
Pros: Nothing
Cons: Waiting for a vehicle took 2 hours of standing in line. It was the longest I've ever had to wait for a vehicle. I won't be using kayak or e z rental ever again. Customer service was nice, but the experience alone left a bad taste in my mouth
7.2 Good
16 Jul 2016
Pros: The car was an awesome car.
The price was really good.
The dropoff was super easy.
They even give you a ride from and back to the airport.
Cons: The car was not clean in the inside or the outside.
They had 2 gents attending aprox. 10 people.
2.0 Mediocre
21 Jul 2016
Cons: Took 2 hours with only one person in front of me. The price was put up by 150$ of the total agreed upon and it was falling apart. Never again with that company.
10.0 Excellent
26 Jul 2016
Pros: Easy quick with low cost
Cons: Nothing
╳
Alamo reviews
Car hire locations
Alamo
Locations in San Juan
Luis Munoz Marin Intl Airport
+1 787 253 0796
| Monday | 00:00 - 23:59 |
| Tuesday | 00:00 - 23:59 |
| Wednesday | 00:00 - 23:59 |
| Thursday | 00:00 - 23:59 |
| Friday | 00:00 - 23:59 |
| Saturday | 00:00 - 23:59 |
| Sunday | 00:00 - 23:59 |
- 9.2
- 9.2
- 9.4
- 9.3
- 9.1
Recent reviews
10.0 Excellent
26 Oct 2016
Prompt, professional and courteous
Pros: They are located right inside the airport so we were in our vehicle and ready to go within 15 minutes of picking up our baggage. Returning the car was even quicker. They gave us a complimenary upgrade from a full size to small suv which made our trip alot more comfortable. Overall couldn't have asked for a better experience
Cons: Nothing
10.0 Excellent
9 Dec 2016
Overall great experience for car rental in San Jua
Pros: Alamo staff were very friendly at both pick-up and drop-off. The car we got was better than expected and we had no issues during our 1-week rental period.
Cons: The desk agent said we could upgrade to a car with power windows/locks for extra, which we declined, but the rentals we were offered to choose from in the lot all had power windows/locks - felt like an upsell that wasn't necessary...
10.0 Excellent
29 Mar 2017
Fast pick up/drop off
Pros: Arriving to San Juan at 1:30am was a tricky hour, but as soon as I arrived at the counter, someone was ready to help me. The service was fast and I was directed to go upstairs to choose a vehicle. Choose one and left. That simple. And drop off was just as simple. Pulled the car up, answered a few questions and walked right inside to the Terminals to go on my way. Would definitely book a vehicle with Alamo again!
10.0 Excellent
9 Jun 2017
Very convenient
Pros: Everything was so easy. No surprise charges. Just exactly how I planned it.
10.0 Excellent
29 Aug 2016
Cons: Excelkent
10.0 Excellent
6 Sep 2016
Pros: Great serivce from srart to finish
10.0 Excellent
10 Sep 2016
Great service, great price!
Pros: I did like the price a lot!
Cons: The car was very basic. I did rent "full size" cars before and were more comfortable than a Hyundai Sonata that we used this time.
10.0 Excellent
11 Sep 2016
Pickup and drop off were fast and everyone very he
Pros: Overall service.
Cons: Nothing
10.0 Excellent
4 Oct 2016
Alamo sets the standard car rental at its best
Pros: Overall service
Cons: None
4.0 Okay
9 Oct 2016
Minivan rental
Pros: Size of van was excellent
Cons: We discovered roaches in the van.
╳
Thrifty reviews
Car hire locations
Thrifty
Locations in San Juan
Marginal Los Angeles
+1 787 253 2525
| Monday | 06:00 - 22:00 |
| Tuesday | 06:00 - 22:00 |
| Wednesday | 06:00 - 22:00 |
| Thursday | 06:00 - 22:00 |
| Friday | 06:00 - 22:00 |
| Saturday | 06:00 - 22:00 |
| Sunday | 06:00 - 22:00 |
- 7.2
- 7.8
- 7.7
- 6.9
- 7.3
Recent reviews
10.0 Excellent
13 Mar 2017
Long Lines But it was Spring Break
Pros: Despite the other rude customers in Line, the rental agents were completely professional at all times and upgraded us into a Premier car because of us having to wait in line. The vehicle was a 2017 that looked like it was just driven off a dealers lot! I will definitely use Thrifty Rental in San Juan airport again.
6.0 Good
23 Mar 2017
Pros: Clean car
Cons: I made reservations for a ford explorer or similar and when I got there they told me they don't have that type of truck and I was given a midsize car.
10.0 Excellent
26 Sep 2016
Pros: Everyone was extremely helpful and courtious. The car was clean and efficient.
Cons: There wasn't anything I didn't like.
8.4 Excellent
27 Sep 2016
Pros: CHEAP AND GOOD!
Cons: Car was slow, but otherwise great!
4.0 Okay
10 Oct 2016
Cons: The3 car I rented wasn't available and was given a van that had defects and cigarette odor, so I had to go back the next day to get another car.
10.0 Excellent
5 Nov 2016
Excellent customer service.
Pros: Promptness in checking in and out and help with my luggage.
Cons: Nothing.
10.0 Excellent
8 Nov 2016
Great Experience!
Pros: Customer Servce
6.8 Good
24 Dec 2016
Didn't like the KIA
Pros: Car was under powered. The suspension was poor,
Bottoming out with four people in car. Underwhelming
10.0 Excellent
8 Jan 2017
Pros: Excellent more than we can imagine. I would rent a car again with Thrifty.
10.0 Excellent
20 Jan 2017
Pros: Quick and easy. Only took about 15 minutes from the time we were at the counter to the time we were driving away.
Cons: The first car they offered us smelled like cigarette smoke. When we mentioned it they switched us cars in a matter of just a few minutes without any hassle.
╳
Hertz reviews
Car hire locations
Hertz
Locations in San Juan
100 Calle Brumbaugh
+1 787 721 5127
| Monday | 07:00 - 12:00 13:00 - 16:00 |
| Tuesday | 07:00 - 12:00 13:00 - 16:00 |
| Wednesday | 07:00 - 12:00 13:00 - 16:00 |
| Thursday | 07:00 - 12:00 13:00 - 16:00 |
| Friday | 07:00 - 12:00 13:00 - 16:00 |
| Saturday | 07:00 - 12:00 13:00 - 16:00 |
| Sunday | 07:00 - 12:00 13:00 - 16:00 |
Hotel Mariot, 1309 Ashford Ave
+1 787 722 7000
| Monday | 07:00 - 12:00 13:00 - 16:00 |
| Tuesday | 07:00 - 12:00 13:00 - 16:00 |
| Wednesday | 07:00 - 12:00 13:00 - 16:00 |
| Thursday | 07:00 - 12:00 13:00 - 16:00 |
| Friday | 07:00 - 12:00 13:00 - 16:00 |
| Saturday | 07:00 - 12:00 13:00 - 16:00 |
| Sunday | 07:00 - 12:00 13:00 - 16:00 |
Luis Munoz Marin Airport
+1 787 791 0840
| Monday | 00:00 - 23:59 |
| Tuesday | 00:00 - 23:59 |
| Wednesday | 00:00 - 23:59 |
| Thursday | 00:00 - 23:59 |
| Friday | 00:00 - 23:59 |
| Saturday | 00:00 - 23:59 |
| Sunday | 00:00 - 23:59 |
- 7.0
- 7.4
- 7.4
- 6.4
- 7.2
Recent reviews
4.0 Okay
6 Feb 2018
Cons: I went to pickup the car they told me I rented someplace else and end up pay $700. Dollar more theci pay the iPads and still got charge $47 dollar for going through with a pass I hate this company never again hertz is no good
3.6 Mediocre
22 Apr 2018
The unit rent was not available at pickup. Really disappointed
Pros: Price was ok.
Cons: After 40 minutes wait because it was a solo employee, they didn’t have the minivan that I rent. They offer an “upgrade” to an SUV. Not happy at all. I rent a minivan for convinience of the space and the ease of in and out for elderly passagers (my mom and dad of 90’s). Very disappointed
10.0 Excellent
2 Apr 2018
Best experience ever!
Pros: The clerk at check in was amazing. I wish I could remember her name. The check in was fast and painless. The car was perfect and so was the price! Definitely using the service again.
Cons: Nothing.
4.8 Okay
1 Jan 2019
Horrible pick up
Pros: Having a car.
Cons: When I went to pick up the car, the Hertz agent told me there were no cars available for pick up and that there would be no cars available anytime soon, despite the fact that i had made a booking over 2 months prior. I had to return to the office every 30 mins for 3 hours to check availability because I had planned my trip around having a car. It wasn’t until 3 pm that a car finally became available. Not only did this waste multiple hours off of the first day of my trip, it was also extremely stressful to think that I may have had to forgo a number of bookings and plans that required me to have a car, so overall not a pleasant experience at all.
2.0 Mediocre
17 Jan 2019
Cons: Staff was very unhelpful. Price was different than what we reserved online. Closed for lunch from 12-1. When we dropped off the location was unexpectedly closed on a Wednesday and we were told to park it in the lot and leave the keys with a note. Charged $200+ in late fees when I got my receipt.
4.4 Okay
13 Oct 2016
Cons: The drop off point I selected online is not an existing location.
10.0 Excellent
25 Sep 2016
Great Experience with rental car
Pros: Loved that Hertz is right at the terminal. The price was not the lowest, but it was definitely not the highest. Easy checkout and checkin and the car was a pretty new car with only 1700 miles on it. Great job Hertz.
Cons: none that I can think of.
10.0 Excellent
10 Nov 2016
Pros: Attentive service
Cons: Service was a bit slow but reps where dedicating all attention to the customers they served.
8.0 Excellent
12 Nov 2016
Pros: very happy with the car & drop off service
Cons: was a bit of a line & getting the car took a while but it was a Friday afternoon, they should have had 1 or 2 more customer service reps also they charge a daily fee of $4.95 for tolls, i had the car for 5 days went through tolls only 2 days but charge for days you don't use tolls and Hertz won't let you opt out and pay cash at the toll
2.4 Mediocre
22 Nov 2016
Pros: gas mileage
Cons: I reserved a full size car (fusion or sonata) and ended up with chevy Malibu--very difficult for parents to get in and out of car. I had to wait over an hour to get my rental which I reserved well in advance. I then was directed to a parking lot where the hertz representative had no idea what or where my car was. Finally, they brought my car around and it was disgusting. The outside had so many dents and scraps I was afraid to drive it off the lot. Then the inside was equally as bad--smell, stained interior etc. This is the first time using Hertz and I will NOT use or advise any one to rent with Hertz. The previous three years I used enterprise at this location with MUCH better results.
╳
Avis reviews
Car hire locations
Avis
Locations in San Juan
1050 Avenida Ashford Esquina Barranquita
+1 787 238 5527
| Monday | 08:00 - 16:00 |
| Tuesday | 08:00 - 16:00 |
| Wednesday | 08:00 - 16:00 |
| Thursday | 08:00 - 16:00 |
| Friday | 08:00 - 16:00 |
| Saturday | 08:00 - 16:00 |
| Sunday | 08:00 - 12:00 |
200 Convention Blvd
+1 787 993 3633
| Monday | 08:00 - 16:00 |
| Tuesday | 08:00 - 16:00 |
| Wednesday | 08:00 - 16:00 |
| Thursday | 08:00 - 16:00 |
| Friday | 08:00 - 16:00 |
| Saturday | 08:00 - 16:00 |
| Sunday | 08:00 - 12:00 |
525 Avenida F D Roosevelt Hato Rey
+1 787 753 3080
| Monday | 08:30 - 17:00 |
| Tuesday | 08:30 - 17:00 |
| Wednesday | 08:30 - 17:00 |
| Thursday | 08:30 - 17:00 |
| Friday | 08:30 - 17:00 |
| Saturday | 08:30 - 17:00 |
| Sunday | 11:00 - 16:00 |
Avenida Salvador Caro LocalAvis EMI 02/9
+1 787 253 5926
| Monday | 00:00 - 23:59 |
| Tuesday | 00:00 - 23:59 |
| Wednesday | 00:00 - 23:59 |
| Thursday | 00:00 - 23:59 |
| Friday | 00:00 - 23:59 |
| Saturday | 00:00 - 23:59 |
| Sunday | 00:00 - 23:59 |
- 6.4
- 6.9
- 7.1
- 6.3
- 6.3
Recent reviews
6.0 Good
30 Dec 2015
Worst customer service with a 5 hour wait
Pros: The car was clean and brand new
Cons: We had a "reservation" at noon but were told when we arrived that it wouldn't be ready for about 30 minutes. We just got some lunch only to return and find 7 more people waiting for their noon "reservations" as well who were all apparently on the list before us. The employees told us they simply didn't have enough cars and didn't have any idea when they would be returning, as if that wasn't literally the only thing their job description entailed. They also continued to tell each new customer that it would be 30 minutes when it was clear they were lying. When, after over 3 hours I asked if they could even guarantee a car for us as our hotel was in a town 2 hours away, she said "I hope so." That was it. Finally, after over 5 hours, we got a car which was much smaller than the one we requested. At that point we just wanted anything to get us out of the 3x5 box that was their office, so we crammed in and drove away. They didn't offer any condolences or money back or anything for having wasted an entire day of so many peoples vacation. Worst experience I've ever had traveling as this seemed like the norm for them to let people think they're making a reservation and then having nothing for them. Absolutely terrible
3.6 Mediocre
19 Jul 2016
Poor customer service
Cons: unfortunately, was unable to pick up the car. Spoke to the agent and told him that we may be a few minutes late (flight was landing at 4pm) he immediately stated that he was out the door by 4:30 (please note that we were only going to be probably 5 to 10 minutes late). Also, it was not in the immediate vicinity and that we had to take a taxi because they did not offer shuttle services which is something that we did not know about. Needless to say, we were very put off by his attitude especially when we had called ahead of time to let him know, guess he needed to get out on time. Booked another car with another car rental.......
10.0 Excellent
21 Jul 2016
Puerto Rico is a dream
Pros: Avis attention to detail and customer satisfaction
Cons: Everything was great. No problem
7.6 Good
15 Jan 2017
Generally good service and quality
Pros: Friendly service
Car free of mechanical problems
Affordable rental, final charge less than estimate
Cons: Car was a bit worn
No after-hours dropoff
10.0 Excellent
22 Jan 2017
Cons: N/A
4.8 Okay
12 Apr 2017
Cons: Incorrect pricing for the extended renting period.
2.0 Mediocre
7 Jul 2017
Pros: Nothing
Cons: I never got the car because the light was flat late because I want to clock in on stupid
6.0 Good
2 Sep 2019
Cons: It would have been helpful to have had him review the toll collection process and availability of a speed through sticker on the car.
10.0 Excellent
12 Nov 2019
Pros: They gave me the car I reserved. The transaction was fast. The price was exactly what I was expected. The employee was kind and nice. I recommend Avis.
2.8 Mediocre
15 Aug 2016
Pros: The vehicle had good MPG
Cons: The vehicle was not properly cleaned and stains in the front seats it did not have good pick up it was in bad shape it was the most basic car I have ever seen for a rental agency
╳
Ace reviews
Car hire locations
Ace
Locations in San Juan
6050 Isla Verde Avenue
+1 787 728 2419
| Monday | 00:00 - 23:59 |
| Tuesday | 00:00 - 23:59 |
| Wednesday | 00:00 - 23:59 |
| Thursday | 00:00 - 23:59 |
| Friday | 00:00 - 23:59 |
| Saturday | 00:00 - 23:59 |
| Sunday | 00:00 - 23:59 |
- 6.5
- 6.6
- 6.4
- 6.1
- 6.5
Recent reviews
10.0 Excellent
25 Jan 2017
Fine small car and price to match
Pros: We called for a ride from SJU to the off-site lot; caught a ride almost immediate; short trip to the lot; got paperwork done and we were on our way shortly. No problems, very smooth; same for our return. Will definitely use again.
7.6 Good
13 Mar 2017
Pros: It contuble and I was happy about
Cons: About 40+
10.0 Excellent
17 Oct 2015
Great company
Pros: The price rental was great very friendly staff.
Cons: The insurance for car rental was twice the price of the car rental 35.00 plus the rental of the easy pass sticker it's a must but they don't tell you they won't take cash in the tolls .
9.2 Excellent
26 Oct 2015
Amazing Ace
Pros: The people were great, the price was reasonable, the car was efficient.
Cons: That Ace wasn't located in the airport, but their shuttle service is great.
5.6 Okay
31 Dec 2015
Pick up and drop off was slow and hard
Pros: This ACE Car Rental is really a local affiliate, Charlie Car Rental. On the plus side, they honored the rate I reserved online, and the car they gave me worked fine.
Cons: It is difficult to get the shuttle from the airport to the car rental building- they come somewhat infrequently, and aren't listed on any of the signage. At check in, the process was very slow (> 1 hour), and they really tried to hard sell me on insurance, even though I knew my insurance coverage was adequate. The car they rented me had numerous dents and scapes. Overall, just not an enjoyable experience.
6.0 Good
5 Jan 2016
Pros: Fast check in and check oujt.
Cons: The car was basically shaking apart the whole time i had it.
Having to call for pickup wasn't great.
Location of rental office is a pain.
3.6 Mediocre
2 Feb 2016
Charged more than quoted amount for rental
Cons: Poor service, airport shuttle had no designated pick,up area, office doesn't open until 7 am for return shuttle ride to airport.
2.0 Mediocre
31 Jul 2016
Horrible Experience
Pros: When i arrived to San Juan, I called them to
Cons: When i arrived to San Juan, I called them to get the shuttle to find out they had canceled my reservation, just because we were delayed. The car i had reserved was an economy, but at that point they wanted me to get an SUV at double the rate I got from Kayak. This whole ordeal was at 3 am, where we found our self stuck at the airport with no transportation. I ended up finding a car with another company which they were fantastic. Alamo safe my trip. I will not recommend ACE to anybody. Their service is the worse.
7.6 Good
19 Nov 2016
Rental was ok.
Pros: The price was very reasonable and the car was good for what we paid. Shuttle from the airport was easy to get and dropoff was also pretty simple.
Cons: I was told there were no people working at the toll booths so I would need the toll pass they had. Turns out there was a cash lane. I think that was a ripoff because we had to pay $10 to use their pass and the toll was just $1.50. Also, I felt like they were shoving their insurance down my throat.
2.0 Mediocre
21 Dec 2016
Didn't hold our reservation !!!
Pros: Flight was delayed due to weather and they let our reservations go with no attempt to contact us.
╳
Car hire locations
Sixt
Locations in San Juan
2220 Calle Celestial
+1 787 791 4996
| Monday | 08:00 - 20:00 |
| Tuesday | 08:00 - 20:00 |
| Wednesday | 08:00 - 20:00 |
| Thursday | 08:00 - 20:00 |
| Friday | 08:00 - 20:00 |
| Saturday | 08:00 - 20:00 |
| Sunday | 08:00 - 20:00 |
301 Navarra St
+1 787 998 0474
| Monday | 07:00 - 17:00 |
| Tuesday | 07:00 - 17:00 |
| Wednesday | 07:00 - 17:00 |
| Thursday | 07:00 - 17:00 |
| Friday | 07:00 - 17:00 |
| Saturday | 07:00 - 16:00 |
| Sunday |
Av Isla Verde,#6772 I.V. Mall
+1 787 791 4996
| Monday | 08:00 - 20:00 |
| Tuesday | 08:00 - 20:00 |
| Wednesday | 08:00 - 20:00 |
| Thursday | 08:00 - 20:00 |
| Friday | 08:00 - 20:00 |
| Saturday | 08:00 - 20:00 |
| Sunday | 08:00 - 20:00 |
╳
Car hire locations
Allied
Locations in San Juan
1045 Ave. Ashford
(787)723-7351
51 Munoz Rivera #51
787-725-5350
╳
Car hire locations
Classique Car Rentals
Locations in San Juan
Luis Munoz Marin Intl Airport SJU
+1 954 573 9046
╳
Car hire locations
keddy by Europcar
Locations in San Juan
Carretera 696 Ave. Jose Efron- Bo. Higuillar
715 travellers who rented a car in San Juan gave the car agency they used an average rating of 6.4
Car rental locations in or near San Juan
Good to know
| Most popular car type | Intermediate |
|---|
When to book a rental car in San Juan
Average daily price per month
Car hire prices as pick-up date approaches
-1 day
-2 days
Top tips for renting a car in San Juan
- Because public transportation is limited and doesn’t go very far, you’ll want to rent a car during your stay in San Juan. A hire car will give you the freedom to explore places on the island, like Cueva Ventana or Arecibo Observatory. Additionally, you’ll be able to better explore much of the nature and picturesque scenery as you drive along the coastal highways. You can also drive through the rainforest – an unforgettable experience.
- The San Juan Airport (or Luis Muñoz Marín International Airport) is just a few miles from the center of the city. Once you are off the plane, you’ll simply retrieve your hire car from the parking garage, or you can take a shuttle to the hire car desk. This airport provides many options for car hires including locally own companies like Charlie Car hire as well as nationally recognized companies such as Hertz or Enterprise.
- The roads in San Juan can be a little bumpy and rough. Additionally, their narrowness can be somewhat intimidating to tourists. So, you’ll need to drive with caution even though you are sightseeing. Motorcycles are also very common in Puerto Rico, and motorcyclists tend to drive quite fast and will cut in front of you; so beware.
- During rush hour the traffic can get a little heavy. The morning rush hour typically begins at around 8 a.m. and continues through 9:30 a.m. or so. In the evening, commuters will begin to return home at 4 p.m., which will cause some congestion on the road until around 6 p.m.
- Book your rental car in San Juan at least 1 day before your trip in order to get a below-average price
FAQs about renting a car in San Juan
What is the most popular rental car in San Juan?
Intermediate (Class Intermediate car or similar) is the most frequently booked rental car type in San Juan.
What is the cheapest car rental company in San Juan?
In the past 72 hours, the cheapest rental cars were found at Alamo ($50/day), Sixt ($53/day) and Dollar ($130/day).
What is the best rental car company in San Juan?
Based on ratings and reviews from real users on KAYAK, the best car rental companies in San Juan are Alamo (8.7, 6685 reviews), Enterprise (8.5, 12977 reviews), and Avis (7.6, 2308 reviews).
What is the cheapest car hire location in San Juan?
In the last 72 hours the cheapest hire car price was found at Alamo Luis Munoz Marin Intl Airport 00979 (11 kilometres from the city centre).
How can I find car rentals near me in San Juan?
Take a look at our extensive car rental location map to find the best rental cars near you.
How much does a Intermediate car rental cost in San Juan?
A Intermediate car rental in San Juan costs $104 per day, on average.
What type of car is recommended for driving in San Juan?
Old cobblestone roads, numerous hills, and mountain driving make renting a Jeep or SUV while in San Juan a good idea. More importantly, make sure the car has a very good air conditioning system, as it can get quite hot and humid in Puerto Rico.
What's the speed limit in San Juan?
Speed limits on the island go from 20 to 45 mph in residential areas. Around Old San Juan, the speed limit is 25 mph and, when close to schools, note that the speed limit drops to 15 mph. When on the freeway, you can go up to a maximum speed of 70 mph.
How are gas prices in San Juan?
Petrol costs about $0.81 per liter or $3.08 per gallon. If you are in the metro area, expect to pay a few cents more at the pump and little bit less on the outskirts of town. The cost of petrol in San Juan and all of Puerto Rico is slightly more than other states within the mainland United States.
Where are the best places to park in San Juan?
Old San Juan offers so much in terms of historical and cultural sights. Nonetheless, trying to find parking in this area can be a challenge. There is some “free” street parking as well as metered parking, but you’ll have to get to it early in the day. If you aren’t fortunate enough to get a street spot, don’t fret -- there are plenty of parking garages and lots to choose from. Some options include Old San Juan Cruise Pier Parking and Parking Lot Old San Juan on Calle Marina.