|"Everything was excellent during our stay."||(in 10 reviews)|
|"The staff was absolutely amazing!"||(in 45 reviews)|
|""Friendly staff, clean room helpful people.""||(in 20 reviews)|
|"Not within walking distance to anything."||(in 2 reviews)|
|"Nothing was very upset and unsatisfied."||(in 5 reviews)|
|"Location is not good."||(in 5 reviews)|
|staff was very friendly||in 101 reviews|
|infinity pool||in 77 reviews|
|room was clean||in 62 reviews|
|large room||in 59 reviews|
|good hotel||in 49 reviews|
|location was great||in 44 reviews|
|excellent view||in 30 reviews|
|good nothing||in 27 reviews|
|food was good||in 22 reviews|
|within walking distance||in 20 reviews|
|cruise ship||in 15 reviews|
|san juan||in 14 reviews|
|excellent service||in 10 reviews|
|room comfortable||in 9 reviews|
|walking distance||in 8 reviews|
|bed was comfortable||in 7 reviews|
|live music||in 7 reviews|
|fridge in room||in 5 reviews|
|resort fee||in 3 reviews|
|drop outs||in 2 reviews|
|gaming tables||in 2 reviews|
|respect and consideration||in 2 reviews|
staff there is the best KATERINA was amazing
loud nosises from other rooms I could hear everything
Service was fast! The staff was wonderful! The facilities very well kept and they where always making sure I had what I needed.
I LOVED EVERYTHING! I have nothing to complain about. Nothing was bad!! VERY WELLA ORGANIZED!
Great Relaxing Stay
We enjoyed the proximity to Old San Juan and the friendly staff. The room was very comfortable and the WIFI worked well even after the hurricane when not many working WiFi signals could be found. We also enjoyed the infinity pool and the gym. Zen Spa was also great, relaxing and the therapists very helpful.
However we were overcharged a small amount by Zen Spa and it’s been over a week since our stay and we haven’t been reimbursed for the mistake by the Zen Spa staff. It’s looking like we will have to go there again personally to take care of the problem.
Limited choices restaurants
the infinity pool and the service as well as the area
I think the staff was very friendly and helpful. The guys who work at the pool bar and the breakfast staff who works in the cafe. However I would say the front desk staff was my favorite. Thank you so much for making my vacation one of the best vacation ever!
Love the casino love the Metropole restaurant love the pool
I don't like it there is not a beach in the hotel
I loved the Club Lounge. The breakfast was superb. Every staff member I interacted with was super friendly and helpful.
The food was very expensive and to be honest, the yellow walls reminded me of a high school (and not the good kind).
Clean but nothing nearby
Hotel is clean and friendly staff
Location isn't the best taxi to old San Juan was about 15.00 dollars each way. No restaurants nearby so you have to get a taxicab and can become costly.
The cleanliness was great, housekeeping department was extraordinary. The people at the Cafe on the lobby were great.
Some of the staff at the front desk were not that polite as I was expecting since I am an SPG member.
Housekeeping is mediocre, they take too much time to get the whole floor clean.
The infinity pool was great! Rooms were nice and beds were extremely comfortable.
The rooms didn't have vents and the food and drinks are expensive.
Sheraton Puerto Rico Hotel and Casino is a massive property that is located in a stellar area that makes it easy for visitors to reach many of the destinations they want to visit in San Juan. The property is smoke-free, family-friendly, and pet-friendly. English and Spanish are both spoken at the property. Guests who choose to stay at the hotel will find that there are 503 rooms in all.
The rooms at the hotel all have soundproofing to ensure that guests can unwind and relax in peace and quiet. The rooms have free WiFi and free wired Internet, pillowtop beds, spring water baths, around the clock room service, flat-screen TVs, air conditioning, coffee and tea facilities, daily housekeeping, private bathrooms, and free toiletries.
Sheraton Puerto Rico Hotel and Casino offers a full-service spa, as well as an on-site casino for the guests to enjoy. The property has five restaurants available, and the guests will be able to enjoy a buffet breakfast available for a surcharge each morning from 6 am to 11 am. Some of the other features and benefits of the property include a 24-hour front desk, a business center, outdoor pool, and a computer station.
Guests will be only a 15-minute walk from the Puerto Rico Convention Center. They will also be close to Condado Beach and Escambron Beach, as well as the Port of San Juan, San Juan Cathedral, and San Juan Gate. Travelers will find places in the area to dine, as well, including Casita Miramar, Soda, and Slice Pizza & Beer.
based on 743 reviews
Policies vary by room type and provider.
Guests with existing Sheraton Puerto Rico Hotel & Casino reservations for any future arrival date, including reservations with pre-paid rates, can make full changes or cancellations without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by 30 June 2020. For guests making new reservations at Sheraton Puerto Rico Hotel & Casino for any future arrival date, including reservations with pre-paid rates, between today and 30 June 2020, reservations may be changed or cancelled at no charge up to 24 hours before your scheduled arrival date. For more information, visit the Mariott Response to COVID-19 page.
Sheraton Puerto Rico Hotel & Casino is located at 200 Convention Boulevard in Santurce, 2.3 km from the centre of San Juan. Condado Beach is the closest landmark to Sheraton Puerto Rico Hotel & Casino.
Check-in time is 15:00 and check-out time is 12:00 at Sheraton Puerto Rico Hotel & Casino.
Yes, Sheraton Puerto Rico Hotel & Casino offers free Wi-Fi.
No, Sheraton Puerto Rico Hotel & Casino does not offer free parking.
No, Sheraton Puerto Rico Hotel & Casino does not offer free airport shuttle service.
Sheraton Puerto Rico Hotel & Casino is 0.8 km from San Juan Isla Grande. Sheraton Puerto Rico Hotel & Casino is 9.4 km from San Juan Luis Munoz Marin Intl.
Yes, Sheraton Puerto Rico Hotel & Casino is a pet-friendly hotel.
Yes, Sheraton Puerto Rico Hotel & Casino has a pool on-site.
Sheraton Puerto Rico Hotel & Casino has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.