Best San Juan hotels near Castillo de San Cristobal
With a stay at Villa Herencia Hotel in San Juan (Old San Juan), you'll be steps from San Juan Cathedral and San Juan Gate. Featured amenities include express check-in, express check-out, and dry cleaning/laundry services.
Overall 9.3 Excellent
Based on 261 reviews
All reviews
- All reviews
- Couples
Excellent
10.0
Pros: I loved the uniqueness of the property
Excellent
10.0
Pros: Full of character staff wonderful
Okay
4.0
Pros: Location.
Excellent
10.0
Pros: Great breakfast
Excellent
10.0
Pros: Very charming, romantic
Excellent
10.0
Pros: I loved the cleanliness of the rooms, the excellent service. The architecture of the hotel, and its impressive rooftop. It is very romantic. I will definitely be back.
Excellent
10.0
Pros: The staff was wonderful, making sure we had all we needed and giving recommendations for where to go. The breakfast was just standard continental fare, but the presentation was very fancy and it was filling! We loved the coffee, so delicious! The location was perfect for exploring Old San Juan, and the property was beautiful! The courtyard and rooftop terrace were lovely.
Excellent
9.1
Pros: Bed was so comfortable. Bathroom was good not too comfortable, but good enough. Parking is not included but there’s pay parking close a block away.
Excellent
9.6
Pros: Exceptionally helpful staff, beautiful hotel rooms with so much character. Breakfast was simple but extremely well executed. Great roof terrace with hammock, plentiful seating and hot tub - great place to relax at the end of the day
Good
6.7
Pros: The room is very small and dark
Excellent
10.0
Pros: A beautiful boutique hotel in Old San Juan. The architecture and antiques gave it grace and charm. The staff was very friendly and helpful. The location is beautiful and easy to find when wandering around the city streets. The cathedral on the corner is a good landmark. The San Juan gate that leads to the sea is at the end of the street (one over). We would definitely stay again.
Excellent
10.0
Pros: Beautiful rooms and very comfortable bed.
Details
Reviews
Overall 9.3 Excellent
Based on 261 reviews
Vibe
9.3
Location
9.3
Service
9.0
Amenities
8.6
Breakfast
8.4
WiFi
8.3
Room
6.2
Comfort
5.2
Location
9.2
Service
9.0
Amenities
9.0
Room
6.0
Comfort
5.5
10.0 Excellent
Pros: I loved the uniqueness of the property
Cons:
10.0 Excellent
Pros: Full of character staff wonderful
Cons: Loved everything
4.0 Okay
Pros: Location.
Cons: Not clean. Male receptionist not very helpful.
10.0 Excellent
Pros: Great breakfast
Cons:
10.0 Excellent
Pros: Very charming, romantic
Cons: No balcony
10.0 Excellent
Pros: I loved the cleanliness of the rooms, the excellent service. The architecture of the hotel, and its impressive rooftop. It is very romantic. I will definitely be back.
Cons:
10.0 Excellent
Pros: The staff was wonderful, making sure we had all we needed and giving recommendations for where to go. The breakfast was just standard continental fare, but the presentation was very fancy and it was filling! We loved the coffee, so delicious! The location was perfect for exploring Old San Juan, and the property was beautiful! The courtyard and rooftop terrace were lovely.
Cons: Would have enjoyed seeing a couple more options on the breakfast menu, maybe some local pastries; but there wasn't anything I actively disliked about our stay!
9.1 Excellent
Pros: Bed was so comfortable. Bathroom was good not too comfortable, but good enough. Parking is not included but there’s pay parking close a block away.
Cons: A little dusty, but everything else was very nice and cozy.
9.6 Excellent
Pros: Exceptionally helpful staff, beautiful hotel rooms with so much character. Breakfast was simple but extremely well executed. Great roof terrace with hammock, plentiful seating and hot tub - great place to relax at the end of the day
Cons: We could occasionally hear noise from the room next door which was a shame (but I guess it depends on whether you have noisy nighttime neighbours!) and our room was relatively small so would struggle with suitcases / clothes for a week's stay
6.7 Good
Pros: The room is very small and dark
Cons: The building itself is lovely and has lots of history behind
10.0 Excellent
Pros: A beautiful boutique hotel in Old San Juan. The architecture and antiques gave it grace and charm. The staff was very friendly and helpful. The location is beautiful and easy to find when wandering around the city streets. The cathedral on the corner is a good landmark. The San Juan gate that leads to the sea is at the end of the street (one over). We would definitely stay again.
Cons:
10.0 Excellent
Pros: Beautiful rooms and very comfortable bed.
Cons: The check in experience was confusing and parking was a hassle.
With a stay at Villa Herencia Hotel in San Juan (Old San Juan), you'll be steps from San Juan Cathedral and San Juan Gate. Featured amenities include express check-in, express check-out, and dry cleaning/laundry services.
Located in the heart of Old San Juan, El Convento, a member of Historic Hotels of America and Small Luxury Hotel's of the World, has set new standards of luxury, comfort and service while preserving the unique character and mystique of the hotel. A former Carmelite convent built three hundred years ago, El Convento was completely refurbished with special attention given to the preservation of the original structure. Each of the 58 rooms and suites recreates Spain's golden age while the entertainment system, Wi Fi internet access, and modern bathrooms fulfill the needs of today's traveler. Relax by the pool and enjoy the magnificent view from the terrace while you sip a glass of wine. Dining is a constant joy at El Convento. From the casual patio restaurant to the regal splendor of the Jose Campeche ballroom you will enjoy a true culinary delight.
Overall 9.2 Excellent
Based on 1,044 reviews
All reviews
- All reviews
- Families
- Couples
Good
6.7
Pros: The property is beautiful, rooms are spacious and luxurious, with comfortable beds and extra services that add to the experience, such as a 24/7 lounge for guests where you can get fresh fruit and water or, if you go at 6, free wine and cheese. The terrace pool and hot tub are very nice.
Excellent
9.6
Pros: Very warm and comfortable atmosphere. Staff is fabulous. Room was comfortable!
Excellent
10.0
Pros: Beautiful building. Staff helpful and knowledgeable
Excellent
10.0
Pros: Excellent service, cleanliness, love the chocolates on the pillows at bedtime, and the wine and cheese reception was perfect!
Excellent
10.0
Pros: Location
Excellent
10.0
Pros: Location and bedroom
Excellent
9.2
Pros: Everything was amazing. I did have a bit of a tense check out. I had $60 worth of parking on my bill. My dad who would come by and get me would use the parking across the street and pay the parking attendant $5 to come get me and then we'd go out. We ended up with a $60 bill that i contested and the attended was super unpleasant about it. She did end up taking it off but I thought the whole thing was unnecessary and left a bad taste in my mouth. I will tell you though that aside from that, the whole experience at El Convento was truly spectacular. I loved it and hope to make it an annual ritual. It was truly out of this world. Another note, I deliberately stayed in Old San Juan because I wanted to witness first hand what's been happening in the streets and I can't say enough what an exciting time it was to travel to SJ. I am so proud that I could witness what was happening. Puerto Rico is an amazing place. The world is watching. Thank you for everything.
Excellent
9.6
Pros: They where able to have our room ready early after departure from our cruise. The bell boy was very helpful with writing down a few good local spots to eat. They called our room once in to make sure everything was ok. They offer free coffee and tea, bottles of water and a wine hour at night. I also love the history behind the hotel
Excellent
9.6
Pros: Location is great, but parking is hard to find. Probably the best place to stay in old San Juan.
Excellent
10.0
Pros: Historical feel and location
Okay
4.0
Pros: It's 'charming.'
Excellent
8.8
Pros: Its location
Details
Reviews
Overall 9.2 Excellent
Based on 1,044 reviews
Bar
9.6
Location
9.6
Amenities
9.0
Service
8.8
Food
8.8
Value
8.2
Room
7.3
Breakfast
7.3
Comfort
5.1
WiFi
4.5
Location
9.7
Bar
9.7
Service
9.1
Food
9.0
Amenities
9.0
Room
6.4
Location
9.2
Amenities
8.9
Service
8.5
Value
8.5
Vibe
7.9
Room
6.3
6.7 Good
Pros: The property is beautiful, rooms are spacious and luxurious, with comfortable beds and extra services that add to the experience, such as a 24/7 lounge for guests where you can get fresh fruit and water or, if you go at 6, free wine and cheese. The terrace pool and hot tub are very nice.
Cons: Service is not consistent. For the first night the room was impeccable, the maid even turned on the radio to relaxing music and prepared the bed with chocolates on the pillows. On the second day I had to request maid service because they had not come to the room, and they did the bare minimum to tidy up. On the third date they even forgot a cleaning rag in the sink, and didn't prepare the bed at night. Reviewing service standards would take this beautiful hotel to the next level.
9.6 Excellent
Pros: Very warm and comfortable atmosphere. Staff is fabulous. Room was comfortable!
Cons: Didn’t like the pool area. The Pool is not inviting.
10.0 Excellent
Pros: Beautiful building. Staff helpful and knowledgeable
Cons:
10.0 Excellent
Pros: Excellent service, cleanliness, love the chocolates on the pillows at bedtime, and the wine and cheese reception was perfect!
Cons:
10.0 Excellent
Pros: Location
Cons:
10.0 Excellent
Pros: Location and bedroom
Cons: Food and bar average
9.2 Excellent
Pros: Everything was amazing. I did have a bit of a tense check out. I had $60 worth of parking on my bill. My dad who would come by and get me would use the parking across the street and pay the parking attendant $5 to come get me and then we'd go out. We ended up with a $60 bill that i contested and the attended was super unpleasant about it. She did end up taking it off but I thought the whole thing was unnecessary and left a bad taste in my mouth. I will tell you though that aside from that, the whole experience at El Convento was truly spectacular. I loved it and hope to make it an annual ritual. It was truly out of this world. Another note, I deliberately stayed in Old San Juan because I wanted to witness first hand what's been happening in the streets and I can't say enough what an exciting time it was to travel to SJ. I am so proud that I could witness what was happening. Puerto Rico is an amazing place. The world is watching. Thank you for everything.
Cons: See above.
9.6 Excellent
Pros: They where able to have our room ready early after departure from our cruise. The bell boy was very helpful with writing down a few good local spots to eat. They called our room once in to make sure everything was ok. They offer free coffee and tea, bottles of water and a wine hour at night. I also love the history behind the hotel
Cons:
9.6 Excellent
Pros: Location is great, but parking is hard to find. Probably the best place to stay in old San Juan.
Cons:
10.0 Excellent
Pros: Historical feel and location
Cons: N/a
4.0 Okay
Pros: It's 'charming.'
Cons: Rooms are small and expensive.
8.8 Excellent
Pros: Its location
Cons: N/A
Located in the heart of Old San Juan, El Convento, a member of Historic Hotels of America and Small Luxury Hotel's of the World, has set new standards of luxury, comfort and service while preserving the unique character and mystique of the hotel. A former Carmelite convent built three hundred years ago, El Convento was completely refurbished with special attention given to the preservation of the original structure. Each of the 58 rooms and suites recreates Spain's golden age while the entertainment system, Wi Fi internet access, and modern bathrooms fulfill the needs of today's traveler. Relax by the pool and enjoy the magnificent view from the terrace while you sip a glass of wine. Dining is a constant joy at El Convento. From the casual patio restaurant to the regal splendor of the Jose Campeche ballroom you will enjoy a true culinary delight.
Situated in the midst of the Puerto Rico Convention Center District and in front of San Juan Bay, our hotel is a district centerpiece that is conveniently located just 10 minutes from the international airport and five minutes from historic Old San Juan. A variety of on-site activities are sure to keep you busy and relaxed. We offer several great dining options, bars and lounges, world-class casino, full-service spa, 4th floor sundeck with infinity pool and we are a short drive from the beach. State of the art amenities will help you rest easily along with the Sheraton Signature Sleep Experience for great comfort.
Overall 9.1 Excellent
Based on 3,674 reviews
All reviews
- All reviews
- Families
- Couples
Good
7.0
Pros: I liked the pool area
Excellent
10.0
Pros: If you are going to the convention center you can't get a better location. It's a great stay if you have business in San Juan. The employees all wear a smile. We would return.
Excellent
10.0
Pros: Love the location
Excellent
9.6
Excellent
9.7
Pros: staff there is the best KATERINA was amazing
Excellent
9.6
Excellent
9.6
Pros: The bed and the sheets were very comfortable
Good
6.3
Pros: The ac worked, the staff were friendly, and the internet was fast.
Excellent
10.0
Pros: Good experience
Excellent
10.0
Pros: Everything
Excellent
10.0
Pros: Excellent service in all areas. We really liked the restaurants.
Excellent
10.0
Pros: Very clean and quiet!
Details
Reviews
Overall 9.1 Excellent
Based on 3,674 reviews
WiFi
9.4
Vibe
9.1
Service
9.1
Location
8.2
Breakfast
7.2
Room
7.2
Beach
6.0
Comfort
5.6
Value
3.9
Service
8.8
Pool
8.5
Cleanliness
7.7
Location
7.7
Room
6.9
Service
9.0
7.0 Good
Pros: I liked the pool area
Cons: They close the pool, music, and the bar at 10:00pm is too early They need to get more entertainment, and close late
10.0 Excellent
Pros: If you are going to the convention center you can't get a better location. It's a great stay if you have business in San Juan. The employees all wear a smile. We would return.
Cons:
10.0 Excellent
Pros: Love the location
Cons: Everything was excellent
9.6 Excellent
Pros:
Cons: You don’t haven in your room mini refrigerator
9.7 Excellent
Pros: staff there is the best KATERINA was amazing
Cons: loud nosises from other rooms I could hear everything
9.6 Excellent
Pros:
Cons: Need a good traffic control leader to valet parking and lobby area flow
9.6 Excellent
Pros: The bed and the sheets were very comfortable
Cons: Nothing
6.3 Good
Pros: The ac worked, the staff were friendly, and the internet was fast.
Cons: For $185 a night, the room was pretty sparse. No fridge so I couldn't store any food or drinks. The bed wasn't made very well so I had to remake it. They said $5 credit for every day you don't have the room serviced, was there 3 nights and only got 1 credit. The TV was terrible, most channels didn't work. And for $185 some free breakfast would be nice, since you get that at any $70 hotel.
10.0 Excellent
Pros: Good experience
Cons:
10.0 Excellent
Pros: Everything
Cons: Nothing
10.0 Excellent
Pros: Excellent service in all areas. We really liked the restaurants.
Cons:
10.0 Excellent
Pros: Very clean and quiet!
Cons: Nothing open to get food other than room service and menu was very limited.
Situated in the midst of the Puerto Rico Convention Center District and in front of San Juan Bay, our hotel is a district centerpiece that is conveniently located just 10 minutes from the international airport and five minutes from historic Old San Juan. A variety of on-site activities are sure to keep you busy and relaxed. We offer several great dining options, bars and lounges, world-class casino, full-service spa, 4th floor sundeck with infinity pool and we are a short drive from the beach. State of the art amenities will help you rest easily along with the Sheraton Signature Sleep Experience for great comfort.
With a stay at CasaBlanca Hotel, you'll be centrally located in San Juan, just a 5-minute walk from Port of San Juan and 7 minutes by foot from San Juan Cathedral. Featured amenities include limo/town car service, a computer station, and express check-in.
Overall 8.8 Excellent
Based on 1,309 reviews
All reviews
- All reviews
- Families
- Couples
- Business
Excellent
8.3
Pros: Staff were great
Excellent
10.0
Pros: The ambience of the hotel was awesome great staff and very accommodating
Excellent
10.0
Pros: I enjoyed the clean comfortable rooms. The decor was great. The roof top space was a favorite.
Excellent
8.8
Pros: Had a lot of old town charm and location was good. Lots to see within walking distance. Don’t bring an automobile as the streets are very narrow and no parking at the hotel.
Excellent
10.0
Pros: We loved everything about this hotel the staff was very friendly and the rooms were very clean I would recommend this hotel to anyone who goes to San Juan ...
Excellent
10.0
Pros: The location near Old San Juan night life
Excellent
10.0
Pros: Excellent location and value is a historic building in the center of old san juan
Excellent
10.0
Pros: The character of the hotel was wonderful--so much better than a standard hotel chain. The staff were especially awesome!
Excellent
9.6
Pros: The location was awesome. Right in the middle of all the fun!!! The staff was incredible. Super nice, friendly and helpful. I would definitely stay here again!!
Excellent
10.0
Pros: Staff was very helpful and cared . Location was great. Rooms was nice.
Excellent
8.3
Pros: Great location. Friendly staff. Eclectic, funky place that was perfect for our needs.
Excellent
9.7
Pros: Customer service. Uniqueness of hotel.
Details
Reviews
Overall 8.8 Excellent
Based on 1,309 reviews
Location
9.5
Service
9.4
Vibe
9.1
WiFi
8.4
Room
6.5
Breakfast
4.8
Comfort
4.8
Bar
4.5
Pool
0.0
Service
9.6
Location
9.4
Vibe
8.9
Room
7.1
Service
9.6
Location
9.5
Vibe
8.9
Amenities
7.5
Room
6.3
Service
9.3
Location
9.3
Room
5.9
8.3 Excellent
Pros: Staff were great
Cons: Wifi wasn’t that goid
10.0 Excellent
Pros: The ambience of the hotel was awesome great staff and very accommodating
Cons: All was perfect
10.0 Excellent
Pros: I enjoyed the clean comfortable rooms. The decor was great. The roof top space was a favorite.
Cons:
8.8 Excellent
Pros: Had a lot of old town charm and location was good. Lots to see within walking distance. Don’t bring an automobile as the streets are very narrow and no parking at the hotel.
Cons: The cafe at the hotel wasn’t able to get food orders straight and tended to over cook things. Having said that, there are so many places nearby within walking distance to get a wide variety it’s not a problem.
10.0 Excellent
Pros: We loved everything about this hotel the staff was very friendly and the rooms were very clean I would recommend this hotel to anyone who goes to San Juan ...
Cons:
10.0 Excellent
Pros: The location near Old San Juan night life
Cons: Just parking was a little Confusing to get a discount
10.0 Excellent
Pros: Excellent location and value is a historic building in the center of old san juan
Cons:
10.0 Excellent
Pros: The character of the hotel was wonderful--so much better than a standard hotel chain. The staff were especially awesome!
Cons: We loved everything!
9.6 Excellent
Pros: The location was awesome. Right in the middle of all the fun!!! The staff was incredible. Super nice, friendly and helpful. I would definitely stay here again!!
Cons: NOTHING!! It was great!
10.0 Excellent
Pros: Staff was very helpful and cared . Location was great. Rooms was nice.
Cons:
8.3 Excellent
Pros: Great location. Friendly staff. Eclectic, funky place that was perfect for our needs.
Cons:
9.7 Excellent
Pros: Customer service. Uniqueness of hotel.
Cons: Elevator was broken while we were there. Light switch in bathroom would not turn off.
With a stay at CasaBlanca Hotel, you'll be centrally located in San Juan, just a 5-minute walk from Port of San Juan and 7 minutes by foot from San Juan Cathedral. Featured amenities include limo/town car service, a computer station, and express check-in.
A stay at Fortaleza Suites places you in the heart of San Juan, within a 10-minute walk of Port of San Juan and San Juan Cathedral. Featured amenities include complimentary wired Internet access, express check-in, and express check-out.
Overall 8.8 Excellent
Based on 351 reviews
All reviews
- All reviews
- Families
- Couples
Excellent
9.6
Pros: Friendly attentive staff. Loved the decor. Great location.
Excellent
10.0
Pros: The location, atmosphere and front desk staff
Excellent
8.8
Excellent
10.0
Pros: Location is great and the rooms are roomy and clean
Excellent
10.0
Pros: The place is amazing the old world feel but modern spin make it feel comfortable. They have a common area that is always stocked with fresh coffee cold water. The room was spectacular, the balcony was perfect for morning coffee and evening drinks while people watching below. The staff were very nice, helpful, accommodating and pleasant. Will definitely be staying there again.
Excellent
8.2
Pros: Hosts were very helpful and courteous. Our luggage was stored on site before our room was ready which allowed us to explore Old San Juan the morning we arrived. We received a phone call when our room was ready and came back to find that our hosts had moved all of our luggage to our room for us.
This is not a traditional hotel but felt more like a guest house. We had our own space, and the room was nice, but not super fancy. There was a common area with a kitchen sink and fridge and some seating, tables. The entrance to the Suites is through a storefront of a jewelry shop.
The Suites are in the heart of Old San Juan and within walking distance to many restaurants, shops, and other attractions. We stayed one night and about 24hours total, and it was just right for our needs.
Excellent
9.6
Pros: Super easy to find. Great location. Last minute reservation. Excellent place. Great staff.
Excellent
9.2
Pros: The location is great
Good
6.3
Pros: When you pay an upgrade, everything is just fine
Excellent
10.0
Pros: This is a charming small hotel in an old, spanish-style building in the heart of Old San Juan. The staff is very friendly and accommodating. We had a small room, but it had everything we needed: a very comfortable bed, private bathroom with shower, table and chair, a small refrigerator, a TV, and air conditioning. It’s a quiet place. Quiet hours begin at 10 PM; this is important since first-floor rooms open to a shared space where there’s a small kitchen and sitting area. The hotel is close to everything: supermarket, pharmacy, historic sites, harbor, restaurants, etc. Everything in Old San Juan is a short walk away.
Good
7.9
Pros: Super nice location. Walking distance to everything in Old san Juan. Nice charming old place with modern amenities. Comfortable beds. Clean compared to most other places.
Excellent
9.0
Pros: location
Details
Reviews
Overall 8.8 Excellent
Based on 351 reviews
Location
9.7
WiFi
9.5
Vibe
9.1
Service
9.1
Food
8.6
Room
6.8
Comfort
5.9
Breakfast
2.1
Location
9.8
Service
9.2
Vibe
9.0
Room
7.4
Comfort
6.9
Location
9.8
Service
9.2
Room
6.4
Comfort
5.9
9.6 Excellent
Pros: Friendly attentive staff. Loved the decor. Great location.
Cons: Everything was great.
10.0 Excellent
Pros: The location, atmosphere and front desk staff
Cons: N/A
8.8 Excellent
Pros:
Cons: Noisy and no breakfast
10.0 Excellent
Pros: Location is great and the rooms are roomy and clean
Cons:
10.0 Excellent
Pros: The place is amazing the old world feel but modern spin make it feel comfortable. They have a common area that is always stocked with fresh coffee cold water. The room was spectacular, the balcony was perfect for morning coffee and evening drinks while people watching below. The staff were very nice, helpful, accommodating and pleasant. Will definitely be staying there again.
Cons: I enjoy every bit of my stay couldn’t say anything bad about this place.
8.2 Excellent
Pros: Hosts were very helpful and courteous. Our luggage was stored on site before our room was ready which allowed us to explore Old San Juan the morning we arrived. We received a phone call when our room was ready and came back to find that our hosts had moved all of our luggage to our room for us.
This is not a traditional hotel but felt more like a guest house. We had our own space, and the room was nice, but not super fancy. There was a common area with a kitchen sink and fridge and some seating, tables. The entrance to the Suites is through a storefront of a jewelry shop.
The Suites are in the heart of Old San Juan and within walking distance to many restaurants, shops, and other attractions. We stayed one night and about 24hours total, and it was just right for our needs.
Cons: Common area is right outside the doors to most suites. Our door was not sound-deadening by any means. We were awakened really early by some other guests who seemed to be leaving for the airport for a morning flight.
Also, seems to have some plumbing issues. Although the bathroom was modern and very clean, we were asked not to flush used toilet tissue down the toilet, which was a bit strange for us. A covered waste basket was available and it wasn’t a huge deal but certainly unexpected.
9.6 Excellent
Pros: Super easy to find. Great location. Last minute reservation. Excellent place. Great staff.
Cons: Maybe a little pricy for the amenities.
9.2 Excellent
Pros: The location is great
Cons: Too many little steps between the rooms and even the bathroom.You have to be extra careful at least in the San Cristobal suite.
6.3 Good
Pros: When you pay an upgrade, everything is just fine
Cons: Beware of the dark rooms with the door directly on the hallway and no windows
10.0 Excellent
Pros: This is a charming small hotel in an old, spanish-style building in the heart of Old San Juan. The staff is very friendly and accommodating. We had a small room, but it had everything we needed: a very comfortable bed, private bathroom with shower, table and chair, a small refrigerator, a TV, and air conditioning. It’s a quiet place. Quiet hours begin at 10 PM; this is important since first-floor rooms open to a shared space where there’s a small kitchen and sitting area. The hotel is close to everything: supermarket, pharmacy, historic sites, harbor, restaurants, etc. Everything in Old San Juan is a short walk away.
Cons:
7.9 Good
Pros: Super nice location. Walking distance to everything in Old san Juan. Nice charming old place with modern amenities. Comfortable beds. Clean compared to most other places.
Cons:
9.0 Excellent
Pros: location
Cons: the room was hard to condition ... either too hot or too cold.
A stay at Fortaleza Suites places you in the heart of San Juan, within a 10-minute walk of Port of San Juan and San Juan Cathedral. Featured amenities include complimentary wired Internet access, express check-in, and express check-out.
The Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. Our hotel is just steps away from world-class shopping, dining and entertainment. A myriad of restaurants, art galleries, museums and upscale stores will suit any taste. Plus, we are only six miles from the International Airport, so you can spend your time relaxing, not traveling. Come and enjoy our unique combination of modern comforts and old-world charms at the Sheraton Old San Juan Hotel.
Overall 8.5 Excellent
Based on 2,791 reviews
All reviews
- All reviews
- Families
- Couples
Excellent
8.8
Pros: The staff are great. The hotel is very clean. The "Aroma" bar downstairs.
Excellent
10.0
Pros: This hotel was very nice. It was clean, close to many local attractions, senior frogs, Starbucks, and walgreens just to name a few. The hotel is right in front of where the cruise ships dock so if you time it out right, lots of vendors will be there.
Good
7.5
Pros: Only reason this wasn't rated excellent is because the check-in was a nightmare. We advised well in advance of early arrival cruise ending. Also advised of medical accommodations necessary and confirmed Jr. Suite, Bayfront, Balcony (Juliet type, not balcony). We stayed in the lobby until a little after 5:00 p.m. waiting for our room. Said they were waiting cleaning of the room and tried to offer a smaller, no-view room for earlier entry w/o offer for refund in cost. Stayed and waited for booked/paid room. Accommodation was a late check out time. Now for the good news. Our room was SPECTACULAR! Huge and a $1,000,000 view. Cruise ships in and out of docks right across the street from your room. Wonderful views night and day. Jonathan at the front desk and the manager were the only friendly front desk people. Manager offered late checkout. Jonathan had a fruit and cheese platter and a bottle of wine delivered to our room for my birthday. Old San Juan is colorful and interesting. I would not recommend any other hotel booking. The room, Jr. Suite, Bayfront, Balcony, could not be topped at any price. Fairly expensive, but happy we booked and stayed here. Flights back to US mainland cancelled due to storm. We are staying two additional days and moved to Marriott Courtyard Isla Verde Resort. Excellent. Oceanfront beach, hammocks on beach, chairs, umbrellas and swimmable beach all here. Every person here was absolutely wonderful and go overboard for your pleasure. Only negative is that it is far out from any activities and outside dining. Perfect for relaxing on the ocean.
Excellent
10.0
Pros: Location in the center of Old San Juan, near to many restaurants rooms nice and clean and friendly staff
Excellent
8.8
Pros: Great location. Easy access to restaurants and shopping areas. Tourism attractions.
Excellent
10.0
Pros: The proximity to Walgreens. Breakfast was good. Staff were exceptionally helpful.
Good
7.5
Pros: Close to historic places
Excellent
9.6
Pros: Location to cruise port
Excellent
9.2
Pros: Hotel was nice, rooms were nice. Everything was very clean. Staff was very friendly.
Excellent
10.0
Pros: Closeness of Restaurants, Historic Sites and Street Vendors, just the excitement of the People
Excellent
9.0
Pros: Hotel staff was friendly and knowledgeable about the area and activities surrounding. Was able to walk to a lot of places. Beautiful island. Had a great time. Am here during the hurricane which luckily passed over. One day everything was closed but I was still able to get out and walk around and found a wonderful eatery that was open. I got to know my way around easily. Great experience.
Excellent
9.6
Pros: It was close to the cruise ship and I could eat breakfast in the hotel with out going outside
Details
Reviews
Overall 8.5 Excellent
Based on 2,791 reviews
Location
9.5
Service
8.0
WiFi
7.9
Comfort
7.8
Room
7.3
Beach
6.7
Breakfast
6.1
Value
2.8
Location
9.5
Service
8.1
Room
6.7
Vibe
5.3
Value
2.9
Location
9.2
Service
8.1
Comfort
7.5
Room
6.1
Vibe
4.7
8.8 Excellent
Pros: The staff are great. The hotel is very clean. The "Aroma" bar downstairs.
Cons: The check in process was tedious (slow) -- NOT because of the staff, but because of the Sheraton's systems.
10.0 Excellent
Pros: This hotel was very nice. It was clean, close to many local attractions, senior frogs, Starbucks, and walgreens just to name a few. The hotel is right in front of where the cruise ships dock so if you time it out right, lots of vendors will be there.
Cons: The hotel staff was friendly enough but not enough to give you that we want you to be here vibe.
7.5 Good
Pros: Only reason this wasn't rated excellent is because the check-in was a nightmare. We advised well in advance of early arrival cruise ending. Also advised of medical accommodations necessary and confirmed Jr. Suite, Bayfront, Balcony (Juliet type, not balcony). We stayed in the lobby until a little after 5:00 p.m. waiting for our room. Said they were waiting cleaning of the room and tried to offer a smaller, no-view room for earlier entry w/o offer for refund in cost. Stayed and waited for booked/paid room. Accommodation was a late check out time. Now for the good news. Our room was SPECTACULAR! Huge and a $1,000,000 view. Cruise ships in and out of docks right across the street from your room. Wonderful views night and day. Jonathan at the front desk and the manager were the only friendly front desk people. Manager offered late checkout. Jonathan had a fruit and cheese platter and a bottle of wine delivered to our room for my birthday. Old San Juan is colorful and interesting. I would not recommend any other hotel booking. The room, Jr. Suite, Bayfront, Balcony, could not be topped at any price. Fairly expensive, but happy we booked and stayed here. Flights back to US mainland cancelled due to storm. We are staying two additional days and moved to Marriott Courtyard Isla Verde Resort. Excellent. Oceanfront beach, hammocks on beach, chairs, umbrellas and swimmable beach all here. Every person here was absolutely wonderful and go overboard for your pleasure. Only negative is that it is far out from any activities and outside dining. Perfect for relaxing on the ocean.
Cons: Horrible check-in. Supposed to be at 3:00 p.m. No early check-ins and we had to wait until 5:00 p.m. for our room, even though we pre-checked in on arrival at 10:00 a.m. Offered earlier room ready, but it was smaller and had no bay view at all. No refund offered for lesser accommodation. We waited them out and were thrilled with our booked and paid for Jr. Suite/Bay View/Balcony. Not a walk out balcony, a Juliet balcony, but perfect view of piers 1-5. Huge room with separate living, eating and bedroom. Pull out couch in living room could accommodate 2 additional sleepers. Great sandwiches in lobby café. Small pool with great window views of city.
10.0 Excellent
Pros: Location in the center of Old San Juan, near to many restaurants rooms nice and clean and friendly staff
Cons: no
8.8 Excellent
Pros: Great location. Easy access to restaurants and shopping areas. Tourism attractions.
Cons: Front desk was rude and nasty first night checking in. Did not have a good view. I asked the gentleman that was working the front desk and ask if he can change my room. Without even trying, he said in a nasty tone. He said no. I asked can you at least try and again he said no and walked away. I was surprised to be treated in that matter especially visiting Puerto Rico for the first time.
10.0 Excellent
Pros: The proximity to Walgreens. Breakfast was good. Staff were exceptionally helpful.
Cons: There was no natural light in our room. The window was blocked with a black covering.
7.5 Good
Pros: Close to historic places
Cons: Over priced for the amenities Pillows were terrible.
9.6 Excellent
Pros: Location to cruise port
Cons: Price...
9.2 Excellent
Pros: Hotel was nice, rooms were nice. Everything was very clean. Staff was very friendly.
Cons: Parking is very expensive - you'll pay about $27/day to a nearby garage the Sheraton has a relationship with. The breakfast buffet was good but very pricey ($20/plate). Since it's across from the cruise ship pier, it is crazy busy Sunday morning.
10.0 Excellent
Pros: Closeness of Restaurants, Historic Sites and Street Vendors, just the excitement of the People
Cons: Shortness of vacation, Leaving the beautiful Puerto Rico
9.0 Excellent
Pros: Hotel staff was friendly and knowledgeable about the area and activities surrounding. Was able to walk to a lot of places. Beautiful island. Had a great time. Am here during the hurricane which luckily passed over. One day everything was closed but I was still able to get out and walk around and found a wonderful eatery that was open. I got to know my way around easily. Great experience.
Cons: The hotel restaurant was a little busy one night. Waited a long time and ended up leaving.
9.6 Excellent
Pros: It was close to the cruise ship and I could eat breakfast in the hotel with out going outside
Cons: The power went out while we where there and I was very afraid
The Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. Our hotel is just steps away from world-class shopping, dining and entertainment. A myriad of restaurants, art galleries, museums and upscale stores will suit any taste. Plus, we are only six miles from the International Airport, so you can spend your time relaxing, not traveling. Come and enjoy our unique combination of modern comforts and old-world charms at the Sheraton Old San Juan Hotel.
With a stay at La Terraza de San Juan in San Juan (Old San Juan), you'll be a 3-minute walk from San Juan Cathedral and 5 minutes by foot from Convento de Los Dominicos. Featured amenities include express check-in, express check-out, and dry cleaning/laundry services.
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Overall 8.6 Excellent
Based on 645 reviews
All reviews
- All reviews
- Families
- Couples
Excellent
9.2
Pros: Continental breakfast is included and it is quite fulfilling. If, you want a bigger breakfast it is made to order.. Delicious. Don't forget the smooth delicious coffee. The room was just the right size and the bathroom was gorgeous. It was like old world meets modern. Loved it!!
Excellent
9.6
Pros: Location was fun and it was an easy walk to many locations. The rooftop views on the property are amazing. The staff were very helpful. The breakfast was yummy. The rooms very spacious and the air conditioning worked well.
Excellent
8.0
Pros: It’s a beautiful colonial style boutique hotel in the heart of old San Juan. The rooms are gorgeous - with tiles on the floor and high wooden beamed ceilings. Bed was large and really comfortable.
Excellent
10.0
Pros: Great location, friendly staff, close to everything
Good
7.9
Pros: The elevator was an issue if your staying on the 3 floor or up need to use the stairs all the time because the elevator was too slow and no working properly.
Excellent
9.6
Pros: The rooms were spacious. The staff were very helpful. The breakfast was yummy. It was a a great location in old town. Don't forget to see the view from the roof.
Excellent
10.0
Pros: The location was perfect and the rooftop was a great add to it all.
Excellent
8.3
Pros: The property was very central in the old town. The breakfast was included and simple yet filling. The plunge pool on the roof was a real treat!
Good
6.3
Pros: friendly & helpful staff--we were given a free upgrade when our reserved room was already taken by others, good location, strong and consistent wifi & cable, comfy beds, felt safe, good AC, easy checkout process and they held our bags for us for several hours.
Good
7.0
Excellent
8.8
Pros: Fantastic location and the staff were very helpful and accommodating, as we had arrived early from a cruise. Everything was within walking distance, which was wonderful with a large group. Gorgeous hotel located right in old san juan.
Okay
5.0
Pros: Quick access to palomino island
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Details
Reviews
Overall 8.6 Excellent
Based on 645 reviews
Vibe
9.0
Location
8.9
WiFi
8.2
Service
8.1
Amenities
7.1
Room
6.8
Comfort
6.7
Breakfast
6.5
Location
8.8
Vibe
8.5
Service
8.1
Amenities
7.7
Room
7.3
Breakfast
6.7
Comfort
6.6
Location
8.8
Service
8.5
Comfort
6.7
Room
5.9
Value
5.9
Pool
5.1
9.2 Excellent
Pros: Continental breakfast is included and it is quite fulfilling. If, you want a bigger breakfast it is made to order.. Delicious. Don't forget the smooth delicious coffee. The room was just the right size and the bathroom was gorgeous. It was like old world meets modern. Loved it!!
Cons: It would have been nice to have a ceiling fan in the lobby. It could get get quite warm in that area.
9.6 Excellent
Pros: Location was fun and it was an easy walk to many locations. The rooftop views on the property are amazing. The staff were very helpful. The breakfast was yummy. The rooms very spacious and the air conditioning worked well.
Cons: Water pressure in the shower was a little low. This seems to be typical to the region though.
8.0 Excellent
Pros: It’s a beautiful colonial style boutique hotel in the heart of old San Juan. The rooms are gorgeous - with tiles on the floor and high wooden beamed ceilings. Bed was large and really comfortable.
Cons: Water in the bathroom was lukewarm at most. Breakfast service was extremely slow and food quality was poor.
10.0 Excellent
Pros: Great location, friendly staff, close to everything
Cons: N/a
7.9 Good
Pros: The elevator was an issue if your staying on the 3 floor or up need to use the stairs all the time because the elevator was too slow and no working properly.
Cons: The elevator and breakfast
9.6 Excellent
Pros: The rooms were spacious. The staff were very helpful. The breakfast was yummy. It was a a great location in old town. Don't forget to see the view from the roof.
Cons: The water pressure was a little low in the shower.
10.0 Excellent
Pros: The location was perfect and the rooftop was a great add to it all.
Cons: The pool was not clean and we were not able to enjoy the pool.
8.3 Excellent
Pros: The property was very central in the old town. The breakfast was included and simple yet filling. The plunge pool on the roof was a real treat!
Cons: Pool bar is only open Thursday to Sunday which we didn't know until we arrived, but makes sense.
6.3 Good
Pros: friendly & helpful staff--we were given a free upgrade when our reserved room was already taken by others, good location, strong and consistent wifi & cable, comfy beds, felt safe, good AC, easy checkout process and they held our bags for us for several hours.
Cons: the room we had reserved was already taken by others, room was shabby (broken, misaligned, and rusted fixtures and cabinets, mildew in bathroom, splintered wood), poor ventilation (no windows to the outside, just to wide air shaft and hallway--room felt kind of damp the whole time; no vent fan in bathroom), not very clean, no desk or dresser, no phone in the room to call the front desk, exceptionally slow elevator, pool was tiny and dirty.
7.0 Good
Pros:
Cons: The WiFi was broken for an entire day and when traveling for business this is critical.
8.8 Excellent
Pros: Fantastic location and the staff were very helpful and accommodating, as we had arrived early from a cruise. Everything was within walking distance, which was wonderful with a large group. Gorgeous hotel located right in old san juan.
Cons:
5.0 Okay
Pros: Quick access to palomino island
Cons: Having to take funicular to get up to main hotel Area. It could take almost 30 minutes to get from room to lobby. It broke down on our last day and had to take shuttle. Food at hotel restaurants was way overpriced (I expected) bur quality was very poor
With a stay at La Terraza de San Juan in San Juan (Old San Juan), you'll be a 3-minute walk from San Juan Cathedral and 5 minutes by foot from Convento de Los Dominicos. Featured amenities include express check-in, express check-out, and dry cleaning/laundry services.
With a stay at The Gallery Inn in San Juan (Old San Juan), you'll be within a 5-minute walk of Convento de Los Dominicos and San Juan Cathedral. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Self parking (subject to charges) is available onsite.
Overall 8.5 Excellent
Based on 430 reviews
All reviews
- All reviews
- Couples
Excellent
8.8
Pros: Such a magical inn! Thoroughly enjoyed hearing beautiful piano music floating down to my room one morning. Wonderful place for those adventurous and creative souls who love getting off the beaten path and can appreciate the uniqueness and history of this inn.
Excellent
9.6
Excellent
10.0
Pros: Fancy old-fashioned decoration, lots of painting and sculpture , love it
Excellent
9.6
Pros: n/a
Excellent
10.0
Pros: July 2019 - This place was very cool to explore. There's always someplace new you haven't looked. From the amazing parrots, the piano bar, sweeping views of Old Town San Juan. Even the pool was like nothing I'd ever seen before. If you like distinctive, unique, even a little quirky - boutique Inns, this place is for you. If you're an awards-points, big-chain hotel, kind of traveler, there are a million other places to stay, where you will get the exact experience you expect...every time. However, for a little adventure, this place is it. The staff at The Gallery Inn was super friendly, helpful, like all those we met in Puerto Rico. Snuggled in between the two Major Forts, the location is an easy walk to any place you want to go in Old Town.
Excellent
10.0
Pros: The property was amazing - the most unique hotel/inn that I have ever visited. From the numerous courtyards and sitting areas, to the beautiful pool, and of course the amazing collection of art and sculpture, it was just incredible. The room was so charming, and blended the historical elements of the inn with beautiful artwork and decor. We were also fortunate enough to have a balcony overlooking the sea. Spent every evening relaxing in the Cannon Room listening to music and visiting with other guests. The location is terrific as well - all of the best restaurants, bars and shops are easily within walking distance. I really can't say enough good things about our experience. You do forgo some of the conveniences of newer hotels (for example, no elevators - but this building dates to the 1700s!), but the beauty and character more than make up for this. My wife and I can't wait to return to the inn and Old San Juan.
Excellent
8.3
Pros: The quirky & beautiful historic setting of the 4 villas with balconies & courtyards was delightful. Always a shady, cool place to be found to sit & contemplate.
Excellent
10.0
Pros: Unique and beautiful with tons of spots to lounge and appreciate the scenery. Super friendly, helpful and responsive staff. Amazing location. The Inn was one of the highlights of the beautiful neighborhood.
Excellent
10.0
Pros: Love the decor and location! Our kids also enjoyed the birds and the roof top deck!
Okay
5.4
Pros: The Gallery Inn makes a wonderful impression when you first arrive because there is so much old world charm and so much artwork and interesting items in the very cool space. The location in Old San Juan is also ecxellent.
Excellent
9.6
Pros: Everything beautiful
Details
Reviews
Overall 8.5 Excellent
Based on 430 reviews
Location
8.8
Vibe
8.7
Service
8.6
Amenities
5.9
Room
5.6
Value
4.4
Food
3.5
Breakfast
3.2
Cleanliness
3.0
WiFi
0.0
Location
9.2
Vibe
8.6
Room
4.9
Breakfast
3.2
8.8 Excellent
Pros: Such a magical inn! Thoroughly enjoyed hearing beautiful piano music floating down to my room one morning. Wonderful place for those adventurous and creative souls who love getting off the beaten path and can appreciate the uniqueness and history of this inn.
Cons: Wouldn’t be good for those who have balance issues or difficulty with uneven surfaces, but then, it’s part of the character of this place.
9.6 Excellent
Pros:
Cons: I’m writing this review with our upgraded room in mind (Hector A) with the ocean view just because we stayed in the room Jan Marie at first and the lighting was really bad! The room itself wasn’t the best and the “garden view” wasn’t really a garden view. What made us upgrade our room was finding a dead cockroach under our table :(. Our friends had the ocean view room and we loved it. It was so different than the downstairs. The toilet paper was even better quality haha. To sum it up, the staff was first class, the hotel itself and the tropical parrots that live in it were stunning, and you can’t go wrong unless you settle for one of the cheaper rooms.
10.0 Excellent
Pros: Fancy old-fashioned decoration, lots of painting and sculpture , love it
Cons:
9.6 Excellent
Pros: n/a
Cons: Shower
10.0 Excellent
Pros: July 2019 - This place was very cool to explore. There's always someplace new you haven't looked. From the amazing parrots, the piano bar, sweeping views of Old Town San Juan. Even the pool was like nothing I'd ever seen before. If you like distinctive, unique, even a little quirky - boutique Inns, this place is for you. If you're an awards-points, big-chain hotel, kind of traveler, there are a million other places to stay, where you will get the exact experience you expect...every time. However, for a little adventure, this place is it. The staff at The Gallery Inn was super friendly, helpful, like all those we met in Puerto Rico. Snuggled in between the two Major Forts, the location is an easy walk to any place you want to go in Old Town.
Cons:
10.0 Excellent
Pros: The property was amazing - the most unique hotel/inn that I have ever visited. From the numerous courtyards and sitting areas, to the beautiful pool, and of course the amazing collection of art and sculpture, it was just incredible. The room was so charming, and blended the historical elements of the inn with beautiful artwork and decor. We were also fortunate enough to have a balcony overlooking the sea. Spent every evening relaxing in the Cannon Room listening to music and visiting with other guests. The location is terrific as well - all of the best restaurants, bars and shops are easily within walking distance. I really can't say enough good things about our experience. You do forgo some of the conveniences of newer hotels (for example, no elevators - but this building dates to the 1700s!), but the beauty and character more than make up for this. My wife and I can't wait to return to the inn and Old San Juan.
Cons: I feel petty stating that the WiFi coverage in the rooms wasn't very good - my guess is that the construction of the hotel likely makes signal coverage difficult. Other than that, my only other recommendation would be to include some fresh fruit or pastries at the morning breakfast. But beyond these two minor issues no complaints at all!
8.3 Excellent
Pros: The quirky & beautiful historic setting of the 4 villas with balconies & courtyards was delightful. Always a shady, cool place to be found to sit & contemplate.
Cons: The old nature of the property doesn't lend itself well to extreme cleanliness, but we did feel it was a little grubby in some areas, such as the bathrooms.
10.0 Excellent
Pros: Unique and beautiful with tons of spots to lounge and appreciate the scenery. Super friendly, helpful and responsive staff. Amazing location. The Inn was one of the highlights of the beautiful neighborhood.
Cons: A little strange not having a window in our room, because we couldn't tell the time, but did help is sleep.
10.0 Excellent
Pros: Love the decor and location! Our kids also enjoyed the birds and the roof top deck!
Cons:
5.4 Okay
Pros: The Gallery Inn makes a wonderful impression when you first arrive because there is so much old world charm and so much artwork and interesting items in the very cool space. The location in Old San Juan is also ecxellent.
Cons: The customer service really falls flat. It was hit and miss with the staff. A couple of the staff were kind and somewhat hospitable, but there were several who weren't. The amenities were also lacking. If you are hoping for comfortable spaces to relax and read a book, you're really going to be disappointed. The breakfast consists of dry cornflakes, doll-size cups for coffee, and sliced bread, and store-bought lemon loaf. We heard a rumor that you could request eggs, but no one on staff mentioned this to us, and the guy in the "kitchen" certainly didn't give you the feeling that he would be happy to make anything...maybe it was his lack of eye contact or his back always turned to guests. We were happy to have stayed there once, but we wouldn't stay there again.
9.6 Excellent
Pros: Everything beautiful
Cons:
With a stay at The Gallery Inn in San Juan (Old San Juan), you'll be within a 5-minute walk of Convento de Los Dominicos and San Juan Cathedral. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Self parking (subject to charges) is available onsite.
A stay at Da'House Hotel places you in the heart of San Juan, within a 10-minute walk of Port of San Juan and San Juan Cathedral. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.
Overall 8.1 Excellent
Based on 902 reviews
All reviews
- All reviews
- Couples
Okay
5.8
Pros: Location. Very central
Excellent
10.0
Pros: the staff of the hotel were always very receptive and helpful. the location could not be any better!
Good
6.7
Pros: The location was great
Excellent
10.0
Pros: Bed
Good
6.0
Pros: Very helpful desk staff. Good wifi.
Excellent
9.2
Pros: great location
Excellent
8.8
Pros: Room decor
Good
7.9
Pros: Great location and nice staff. The hotel has character.
Mediocre
2.0
Pros: The location was good.
Excellent
9.2
Pros: Location and price
Good
7.9
Pros: Location
Good
7.1
Pros: Great location
Details
Reviews
Overall 8.1 Excellent
Based on 902 reviews
Location
9.2
Service
8.7
WiFi
6.6
Room
5.0
Amenities
3.4
Breakfast
1.2
Location
9.4
Service
8.9
Comfort
4.0
Room
3.4
Amenities
3.4
5.8 Okay
Pros: Location. Very central
Cons: No hot water in the shower. Reported it and not fixed on time. The place needs to be refurbished and deep cleaned. chair in room had stains. Shower door was missing and they improvised by adding a curtain. There is no privacy in bathroom because there is a glass window next to door, which happened to be broken. The A/C was hard to control. I couldn’t find the auto mode do the unit was at full blast all night ( noisy). The rooftop “pool” is a joke. It is just a bathtub outdoors.
10.0 Excellent
Pros: the staff of the hotel were always very receptive and helpful. the location could not be any better!
Cons: this is not a downside for me, but for some people it might be: the hotel does not have an elevator! So pack lightly!
6.7 Good
Pros: The location was great
Cons: Our first room was very disappointing not what we had booked however after speaking to the supervisor he happily changed our room to a better one which was better
10.0 Excellent
Pros: Bed
Cons: Climbing the stairs
6.0 Good
Pros: Very helpful desk staff. Good wifi.
Cons: Truly disappointing shower with only very short bursts of scalding hot water but most of the time a trickle of freezing water.
9.2 Excellent
Pros: great location
Cons: stairs and no balcony view
8.8 Excellent
Pros: Room decor
Cons: Pillow , shower, and the stairs to the floors
7.9 Good
Pros: Great location and nice staff. The hotel has character.
Cons: I was on the 4th floor and there is no elevator. The guy st front desk carried up my suitcase, which was very nice. The worst part is that my air conditioning did not work well, so my room was warm all the time. With the humidity so high, I would have liked to really cool off in my room
2.0 Mediocre
Pros: The location was good.
Cons: We had NO HOT WATER and we got bug bites from staying there. I spoke with management on four separate occasions. Nothing was done. We paid an inordinate amount for a room in which we could not shower for 3 days and we feel cheated.
9.2 Excellent
Pros: Location and price
Cons: Issue with hot and cold water, and no door on the shower, just a curtain which left all the floor wet.
7.9 Good
Pros: Location
Cons: Location
7.1 Good
Pros: Great location
Cons: Didn’t feel comfortable walking on the floor since it seemed dirty. Shower was falling apart. Sink is small. Our door was left open by housekeeping. Overall friendly staff and eclectic vibe
A stay at Da'House Hotel places you in the heart of San Juan, within a 10-minute walk of Port of San Juan and San Juan Cathedral. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.
Located in San Juan (Old San Juan), My Hotel in Puerto Rico is within a 5-minute walk of Pier 1 and La Fortaleza - Palacio de Santa Catalina. Featured amenities include express check-in and express check-out.
Overall 8.1 Excellent
Based on 402 reviews
All reviews
- All reviews
- Couples
- Families
- Solo
Good
7.7
Pros: Unique, step out in two old San Juan! We are easy people so it met our needs we like being in the middle of things so you give up a little luxury
Good
7.1
Pros: Great location and quite spacious and clean.
Details
Reviews
Overall 8.1 Excellent
Based on 402 reviews
Location
9.3
Vibe
8.4
Service
7.6
WiFi
7.6
Comfort
4.2
Amenities
4.2
Room
3.8
Location
9.1
Service
7.5
Cleanliness
5.7
Comfort
4.2
Room
3.0
Room
3.8
Room
3.1
7.7 Good
Pros: Unique, step out in two old San Juan! We are easy people so it met our needs we like being in the middle of things so you give up a little luxury
Cons:
7.1 Good
Pros: Great location and quite spacious and clean.
Cons: No charm at all, which is the point of staying in Old San Juan.
Located in San Juan (Old San Juan), My Hotel in Puerto Rico is within a 5-minute walk of Pier 1 and La Fortaleza - Palacio de Santa Catalina. Featured amenities include express check-in and express check-out.
With a stay at Hotel Plaza De Armas Old San Juan in San Juan (Old San Juan), you'll be steps from San Juan Cathedral and 3 minutes by foot from La Fortaleza - Palacio de Santa Catalina. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.
Overall 7.9 Good
Based on 435 reviews
All reviews
- All reviews
- Couples
- Families
Okay
4.2
Pros: Cheap hotel one step above a hostel.
Excellent
9.6
Pros: Perfect location for enjoy Old San Juan.
Good
7.9
Excellent
10.0
Pros: Location was great.....rooom was comfy
Okay
5.8
Good
7.9
Excellent
10.0
Pros: Excellent rate and loaction.
Excellent
8.8
Pros: Accessibility to restaurants, church, stores and other facilities.
Okay
5.4
Pros: very close to the cruise port and suitable for cruise ship vacationers
Excellent
8.8
Pros: The proximity to everything. We where able to walk all of Old San Juan from the Hotel.
Good
6.2
Pros: Location was great
Good
7.1
Pros: good coffee and location
Details
Reviews
Overall 7.9 Good
Based on 435 reviews
Location
9.3
Service
8.9
Food
8.7
Breakfast
4.3
Room
3.7
WiFi
1.3
Location
9.2
Service
8.9
Comfort
5.3
Room
4.4
Location
9.0
Room
2.8
4.2 Okay
Pros: Cheap hotel one step above a hostel.
Cons:
9.6 Excellent
Pros: Perfect location for enjoy Old San Juan.
Cons:
7.9 Good
Pros:
Cons: There's no windows in the room.
10.0 Excellent
Pros: Location was great.....rooom was comfy
Cons:
5.8 Okay
Pros:
Cons: I spent 3 days there and they didn't cleaned up the room any day. The guy at reception, the one with a hat, so annoyed and lazy and not heplfull at all. Only the position is very good!
7.9 Good
Pros:
Cons: Not the cleanest place. Bathroom needed painting
10.0 Excellent
Pros: Excellent rate and loaction.
Cons:
8.8 Excellent
Pros: Accessibility to restaurants, church, stores and other facilities.
Cons: No refrigerator.
5.4 Okay
Pros: very close to the cruise port and suitable for cruise ship vacationers
Cons: Air condition system is not controlled and rooms have no windows so its either dump too cold or when AC is off its too hot and stuffy
8.8 Excellent
Pros: The proximity to everything. We where able to walk all of Old San Juan from the Hotel.
Cons: It is an old building and the elevator is very small. It just fit my sister and I with two luggage’s. We took the stair majority of the time and they too can only fit one person at a time. It you want to sleep i’ll suggestion you don’t book a room with a view because the plaza gets very loud at night.
6.2 Good
Pros: Location was great
Cons:
7.1 Good
Pros: good coffee and location
Cons: Hotel should provide a bottle of water in the room .
With a stay at Hotel Plaza De Armas Old San Juan in San Juan (Old San Juan), you'll be steps from San Juan Cathedral and 3 minutes by foot from La Fortaleza - Palacio de Santa Catalina. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.
With a stay at Navona Studios in San Juan (Old San Juan), you'll be steps from Alcaldia and 3 minutes by foot from Museo del Mar. Featured amenities include luggage storage and laundry facilities.
Overall 7.8 Good
Based on 567 reviews
All reviews
- All reviews
- Couples
- Solo
Good
7.1
Excellent
10.0
Pros: My first three nights here, I stayed at a room with a balcony and it was amazing. It's right in the heart of Old San Juan so you get to wake up eaveryday with the beautiful city noice of the livily city outside. It really is an amazing place to stay for a long time. Try to stay in a room with balcony, you will love it.
Excellent
9.6
Pros: Location, privacy, first class for fraction of cost. Only issue was handled expertly. I loved it. Go!! Old San Juan one of best cities I’ve ever been to and this is worthwhile place to stay at! Big ups!
Excellent
9.2
Pros: Our host was very welcoming as well as the staff.
Good
7.5
Pros: The location and room with balcony.
Good
6.3
Pros: Near most known touristic places and cheap
Good
7.9
Pros: The rooftop
Good
6.7
Pros: Location, location, location. Lockbox instructions were good. Towel and sheets were clean.
Excellent
10.0
Pros: The location and the friendly staff...most of all the cleanliness!!!
Good
7.5
Pros: The location !
Okay
5.7
Pros: The location is in san juan
Okay
5.0
Pros: Great location and tastefully decorated
Details
Reviews
Overall 7.8 Good
Based on 567 reviews
WiFi
9.5
Location
9.2
Amenities
5.8
Room
5.0
Comfort
4.1
Service
4.1
Breakfast
2.5
Food
1.7
Location
9.1
Amenities
5.6
Room
4.2
Comfort
4.1
Service
3.9
Room
3.4
7.1 Good
Pros:
Cons: Check in time was just a short period of time. Getting into the building was hard because there was a lock-box system that we did not know about when we booked the accomodation. I knew I was not gonna have service on my phone and it is hard for me to call anybody around 1 am when we arrice. We got the password in e-mail but when we got there it was difficult to get in. A gentleman helped us to call the owner and helped us to get in. If I knew in advance this system I would definitely not book this type of accomodation. The room and the rooftop was very nice but getting in when I am already tired it was stressful.
10.0 Excellent
Pros: My first three nights here, I stayed at a room with a balcony and it was amazing. It's right in the heart of Old San Juan so you get to wake up eaveryday with the beautiful city noice of the livily city outside. It really is an amazing place to stay for a long time. Try to stay in a room with balcony, you will love it.
Cons: I absolutely hated that there's never parking available at any time of the day for your rental car. If you don't have a car then this will be the perfect place for you.
9.6 Excellent
Pros: Location, privacy, first class for fraction of cost. Only issue was handled expertly. I loved it. Go!! Old San Juan one of best cities I’ve ever been to and this is worthwhile place to stay at! Big ups!
Cons: Nothing
9.2 Excellent
Pros: Our host was very welcoming as well as the staff.
Cons:
7.5 Good
Pros: The location and room with balcony.
Cons: Biggest issue was the water pressure on the shower. Shower had very very low water pressure and showering was really uncomfortable
6.3 Good
Pros: Near most known touristic places and cheap
Cons: The place serves it purpose of having somewhere to rest at night but there is no body to change essential such as towel, bed sheets, bathroom garbage bags, etc.
7.9 Good
Pros: The rooftop
Cons: Bed too small.
6.7 Good
Pros: Location, location, location. Lockbox instructions were good. Towel and sheets were clean.
Cons: The room itself was not very clean, there were some cockroaches, not a balcony you can sit on, more of a window view. No soap or amenities of any kind. Door lock is the handle kind, should be a deadbolt. Rooftop actually unimpressive. Tiny, but we knew this going in.
10.0 Excellent
Pros: The location and the friendly staff...most of all the cleanliness!!!
Cons: The mattress....very uncomfortable...too hard
7.5 Good
Pros: The location !
Cons:
5.7 Okay
Pros: The location is in san juan
Cons: It was very loud
staff was unavailable after 1830
bathroom was small
balcony is small
dirty
5.0 Okay
Pros: Great location and tastefully decorated
Cons: The beds were literally like lying on a bag of metal pipes. The most uncomfortable hotel stay ever.
With a stay at Navona Studios in San Juan (Old San Juan), you'll be steps from Alcaldia and 3 minutes by foot from Museo del Mar. Featured amenities include luggage storage and laundry facilities.
A restored classical building located in the heart of Old San Juan city and within walking distance of the most important historical sites in Old San Juan, Puerto Rico. Our hotel is located in the center of the culinary district SOFO (South of Fortaleza street) where some of the best restaurants and bars of the island are located. Come and experience our unique and personalized services with an European ambiance.
Overall 7.6 Good
Based on 857 reviews
All reviews
- All reviews
- Families
- Couples
- Solo
Excellent
10.0
Pros: Location! location! location! Great staff
Okay
5.4
Pros: . Staff was fine Rooftop restaurant great Last trip we stayed at Cervantes it was great sadly looks like they are out of business!
Excellent
10.0
Pros: It was centrally located. We walked to everything.
Excellent
9.4
Pros: Hotel Milano is located right in the heart of Old San Juan, a short walk away from the cruise port, the Fort and about a 10 minute drive to the airport. There were ample shops, restaurants and bars in the surrounding streets which made for plenty to do. Beaches are near by as well. The rooftop restaurant is amazing - especially the wonderful staff and fantastic local food.
Good
6.3
Pros: Location close to restaurants and cruise port
Okay
4.0
Pros: The location allowed us to be walking distances from fabulous restaurants, places of historical interest, the beach and so much more! One of the staff, made great suggestions and was helpful but we did not see him often. Our stay was short.
Good
7.1
Pros: Location to cruise port. Few blocks walking distance
Okay
4.6
Pros: Only good thing was hotel location
Excellent
9.6
Pros: Perfect location for us!
Good
7.9
Pros: Location, location, location.
Excellent
8.0
Pros: Location and friendliness of staff
Excellent
10.0
Pros: Perfect location with a cool rooftop bar that serves excellent mojitos. I didn't get a chance to try the mofongo but next time I stay there I will make a point to eat there for dinner.
Details
Reviews
Overall 7.6 Good
Based on 857 reviews
Bar
9.5
Food
9.3
Location
9.3
Service
7.2
WiFi
7.1
Breakfast
5.0
Amenities
4.5
Cleanliness
4.4
Room
4.0
Vibe
3.7
Comfort
3.1
Location
9.5
Food
9.1
Service
7.2
Cleanliness
4.6
Room
3.5
Location
9.5
Food
9.3
Service
7.5
Cleanliness
4.1
Room
3.5
Comfort
3.1
Service
7.1
10.0 Excellent
Pros: Location! location! location! Great staff
Cons: Excellent location. The room was neat and clean. The staff were very professional, friendly and accomodating. They even allowed us to leave our luggage for a couple of hours for free. It was a great and pleasant stay.
5.4 Okay
Pros: . Staff was fine Rooftop restaurant great Last trip we stayed at Cervantes it was great sadly looks like they are out of business!
Cons: Rooms need TLC
10.0 Excellent
Pros: It was centrally located. We walked to everything.
Cons:
9.4 Excellent
Pros: Hotel Milano is located right in the heart of Old San Juan, a short walk away from the cruise port, the Fort and about a 10 minute drive to the airport. There were ample shops, restaurants and bars in the surrounding streets which made for plenty to do. Beaches are near by as well. The rooftop restaurant is amazing - especially the wonderful staff and fantastic local food.
Cons: Some of the rooms are quite small and not by any means luxurious, but they were clean and in order.
6.3 Good
Pros: Location close to restaurants and cruise port
Cons: The staff...literally no one was helpful, friendly or accommodating.
4.0 Okay
Pros: The location allowed us to be walking distances from fabulous restaurants, places of historical interest, the beach and so much more! One of the staff, made great suggestions and was helpful but we did not see him often. Our stay was short.
Cons: We were given a handicap accessible room with one full size bed and NO window! I had reserved a regular room with a queen size bed! My son n I Were obliged to take the room because it was late, we were told there weren't any more available!
7.1 Good
Pros: Location to cruise port. Few blocks walking distance
Cons: Elevators were a little worrisome. Made terrible noises and stop was not smooth
4.6 Okay
Pros: Only good thing was hotel location
Cons: The room we were put in was very very small. I'm not sure the bed was even as big as a twin bed. Bathroom was so small could barely get in shower because door almost hit the vanity
9.6 Excellent
Pros: Perfect location for us!
Cons: A little overpriced!
7.9 Good
Pros: Location, location, location.
Cons: Unable to control A/C levels.
8.0 Excellent
Pros: Location and friendliness of staff
Cons: New carpet.
10.0 Excellent
Pros: Perfect location with a cool rooftop bar that serves excellent mojitos. I didn't get a chance to try the mofongo but next time I stay there I will make a point to eat there for dinner.
Cons: nothing
A restored classical building located in the heart of Old San Juan city and within walking distance of the most important historical sites in Old San Juan, Puerto Rico. Our hotel is located in the center of the culinary district SOFO (South of Fortaleza street) where some of the best restaurants and bars of the island are located. Come and experience our unique and personalized services with an European ambiance.
Overall 7.1 Good
Based on 28 reviews
Excellent
9.1
Pros: Great location in Old San Juan. We were going on a Windstar cruise and were able to walk the short distance to our ship. The staff was very helpful and our room was comfortable.
Excellent
8.0
Pros: staff & location
Excellent
9.7
Pros: Location is great. The whole vibe in the area is awesome. Great friendly staff. Beautiful hotel. Loved it. Would recommend.
Details
Reviews
Overall 7.1 Good
Based on 28 reviews
9.1 Excellent
Pros: Great location in Old San Juan. We were going on a Windstar cruise and were able to walk the short distance to our ship. The staff was very helpful and our room was comfortable.
Cons:
8.0 Excellent
Pros: staff & location
Cons:
9.7 Excellent
Pros: Location is great. The whole vibe in the area is awesome. Great friendly staff. Beautiful hotel. Loved it. Would recommend.
Cons:
Overall 8.8 Excellent
Based on 3 reviews
Excellent
10.0
Pros: Comfortable, reasonably priced, near beach and Old San Juan
Excellent
9.4
Pros: It is in n old building in the heart of Old San Juan., just what we' were wanting. We stayed in a room, facilities were very clean and air conditioning worked well. Beds were basic but comfortable.
Good
7.0
Pros: great location
if you just stay here for travel and you want save money, I think that you can choice this Hotel
Details
Reviews
Overall 8.8 Excellent
Based on 3 reviews
10.0 Excellent
Pros: Comfortable, reasonably priced, near beach and Old San Juan
Cons:
9.4 Excellent
Pros: It is in n old building in the heart of Old San Juan., just what we' were wanting. We stayed in a room, facilities were very clean and air conditioning worked well. Beds were basic but comfortable.
Cons: Nothing
7.0 Good
Pros: great location
if you just stay here for travel and you want save money, I think that you can choice this Hotel
Cons: share the bathroom (because this hotel is cheap)
With a stay at Monastery Art Suites, you'll be centrally located in San Juan, steps from La Fortaleza - Palacio de Santa Catalina and Chapel of Christ the Savior. Featured amenities include multilingual staff, luggage storage, and a water dispenser.
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Overall 7.1 Good
Based on 87 reviews
All reviews
- All reviews
Excellent
9.4
Pros: It is a very nice boutique hotel. It is close (walking distance) to all the attractions in Old San Juan. Very friendly staff. Our room had a dining table, family room, hammoc, and a niece view to San Juan harbor. Perfect price for Old San Juan.
Excellent
8.8
Pros: The best locaction and reasonable price. Welcoming and helpful staff. Charming old structure. Incredible to walk out the door and see the Capilla del Cristo right there.
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Details
Reviews
Overall 7.1 Good
Based on 87 reviews
Location
10.0
Service
7.2
Comfort
6.0
Amenities
5.3
Room
4.7
Cleanliness
2.9
9.4 Excellent
Pros: It is a very nice boutique hotel. It is close (walking distance) to all the attractions in Old San Juan. Very friendly staff. Our room had a dining table, family room, hammoc, and a niece view to San Juan harbor. Perfect price for Old San Juan.
Cons: There is no parking like all the other hotels in Old San Juan (500 years old city). Some areas need to dust off more often than they do.
8.8 Excellent
Pros: The best locaction and reasonable price. Welcoming and helpful staff. Charming old structure. Incredible to walk out the door and see the Capilla del Cristo right there.
Cons: Because of it old structure lots of stairs and ups and downs and delicate plumbing. But that's part of the charm! No staff at night but phone in case any problems arise.
With a stay at Monastery Art Suites, you'll be centrally located in San Juan, steps from La Fortaleza - Palacio de Santa Catalina and Chapel of Christ the Savior. Featured amenities include multilingual staff, luggage storage, and a water dispenser.
A stay at S.J. Suites Hotel places you in the heart of San Juan, within a 10-minute walk of San Juan Cathedral and La Fortaleza - Palacio de Santa Catalina. Featured amenities include express check-in, express check-out, and a 24-hour front desk.
Overall 6.9 Good
Based on 434 reviews
All reviews
- All reviews
- Families
- Couples
Good
7.1
Pros: Location
Excellent
8.3
Pros: It’s was super close to the port, great stores around.
Good
7.5
Pros: Location right in Old San Juan
Okay
4.6
Pros: It’s close to the ports.
Good
7.9
Pros: This a great location right in the middle of old San Juan makes it easy to go out and explore the whole city
Excellent
10.0
Pros: Excellent location and staff service excellent
Okay
5.0
Pros: The room was very ckean
Good
6.8
Pros: The location is very central to visit the Old San Juan area.
Okay
5.8
Pros: Bathroom was dirty, actually wore my flip flop in the shower because of it. The walls were so thin I could here the people talk in the room next to me and the hallway. Bed and bedroom were very uncomfortable. The only positives were the very friendly staff and overall location.
Excellent
8.3
Pros: This is an older place (Furniture is dated) but was clean and had what you needed. Staff was awesome. We mentioned our room was a little warm and he right away offered to turn up the A/C for us. We stayed her prior to leaving for a 7 day cruise. When talking to the gentleman at the desk he mentioned that he had rooms he could lock our luggage up either before or after the cruise so we could explore the city. This was a life saver as we had an all day layover prior to flying out upon our return. They asked for no extra fees for doing this. We all left a nice tip as we were so grateful to not have to drag our bags around. Nothing fancy but the customer service was A+ Location was great.. in the middle of old town.
Details
Reviews
Overall 6.9 Good
Based on 434 reviews
Location
8.9
Service
8.7
Value
7.7
Breakfast
5.0
WiFi
4.2
Room
3.2
Comfort
2.9
Amenities
2.0
Location
9.0
Service
8.6
Room
2.7
Location
9.0
Service
8.5
Cleanliness
4.3
Comfort
3.0
Room
2.9
7.1 Good
Pros: Location
Cons: The room was not ready in the check-in.
8.3 Excellent
Pros: It’s was super close to the port, great stores around.
Cons: Didn’t like that they where no windows to look outside
7.5 Good
Pros: Location right in Old San Juan
Cons: keys to doors are hard to open, better if use magnetic key card
4.6 Okay
Pros: It’s close to the ports.
Cons: The noise all night and needs an update.
7.9 Good
Pros: This a great location right in the middle of old San Juan makes it easy to go out and explore the whole city
Cons: You don’t have climate control over your room so it changed through out the day.
10.0 Excellent
Pros: Excellent location and staff service excellent
Cons:
5.0 Okay
Pros: The room was very ckean
Cons: It’s nothing like it’s in the website
6.8 Good
Pros: The location is very central to visit the Old San Juan area.
Cons: The description of the hotel indicates that they have parking, when I almost get there I called for directions to the parking and they said "We don't offer parking". Well the main reason I chose this hotel was because of the parking, I know for sure that parking in Old San Juan can be a nightmare. To make it worse, it Rained, but that's not the hotels fault of course.
5.8 Okay
Pros: Bathroom was dirty, actually wore my flip flop in the shower because of it. The walls were so thin I could here the people talk in the room next to me and the hallway. Bed and bedroom were very uncomfortable. The only positives were the very friendly staff and overall location.
Cons: Bathroom was dirty, actually wore my flip flop in the shower because of it. The walls were so thin I could here the people talk in the room next to me and the hallway. Bed and bedroom were very uncomfortable. The only positives were the very friendly staff and overall location.
8.3 Excellent
Pros: This is an older place (Furniture is dated) but was clean and had what you needed. Staff was awesome. We mentioned our room was a little warm and he right away offered to turn up the A/C for us. We stayed her prior to leaving for a 7 day cruise. When talking to the gentleman at the desk he mentioned that he had rooms he could lock our luggage up either before or after the cruise so we could explore the city. This was a life saver as we had an all day layover prior to flying out upon our return. They asked for no extra fees for doing this. We all left a nice tip as we were so grateful to not have to drag our bags around. Nothing fancy but the customer service was A+ Location was great.. in the middle of old town.
Cons:
A stay at S.J. Suites Hotel places you in the heart of San Juan, within a 10-minute walk of San Juan Cathedral and La Fortaleza - Palacio de Santa Catalina. Featured amenities include express check-in, express check-out, and a 24-hour front desk.
Where to stay in San Juan?
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Popular in San Juan
Accommodations
Airports in San Juan
Landmarks in San Juan
- Cruise Line Terminal
- Viejo San Juan
- Capilla del Santo Cristo de la Salud
- San José Church
- La Fortaleza
- Castillo de San Cristobal
- Casa Blanca
- Condado Beach
- Plaza de Armas
- San Juan Museum of Art & History
- Santa María Magdalena de Pazzis Cemetery
- Museo de Las Americas
- Catedrál de San Juan Bautista
- Felisa Rincon de Gautier Museum