The hotel needs a total update it’s tired and old
Casa marina needs upgrade
Friendly staff all encountered
Beach was dirty with plastic cups all over fishing net washed up on beach not removed piers damaged beach equipment old rooms cold in furniture not inviting landscaping not kept up jet ski's for rent in rough shape.
Beach front and other amenities makes this hotel stand out from the others in key west
Rooms seemed a bit simple for the price
Gorgeous location, terrible customer service.
Beach and pools are great. Staff on the beach that set us up in our cabana was great, the only positive staff experience we had.
Front desk couldn't find our third party reservation so gave us an ultimatum of leave and try to get our money back or stay in a handicap room at current rate. Also told us never to book through a third party...then why do you participate in those sites?! 5 minutes after we were in our room they called and said, oops we found it you're good. Meanwhile charged us $200 to open credit card even though we had prepaid through 3rd party the charged our card another $330 the next day which they could not explain. In fact when i called down to front desk to ask for an explanation they said they were really busy with guests, but would try to assist. I laughed. They then just said it would be refunded at check out with no explanation. Room had dead fruit flies everywhere, it's Florida, I get it. We live here, but I asked the front desk to have someone come clean them up and no action was taken. We made the best of it, always do, but they will not get repeat business from us.
Pool area dirty/pool not cleaned
The pool would have been wonderful given the location and views of the ocean, but it was so dirty and unkempt....
We visited the pool nearly every afternoon for the entire week and not once was the pool cleared of leaves, grass, garbage. There was a spot on the pavement that a drink must have spilled or something and it was there for the entire 6 days. I was quite disappointed considering the resort fee is apparently supposed to cover towels/chairs by the pool. Also, it seemed staff was never around to help set up chairs, grab towels and the like, finally we just went and got our own. Very disappointed because this place has so much potential!
everything incredible hotel wonderful grounds breathtaking hotel INCREDIBLE TOP NOTCH STAFF I could go on and on This is now a must for me in Key West
Location is beautiful
Beach is full of rocks and algae. The public beach next door is much better. First room was filthy and had a broken toilet. Second room was in desperate need of updates
Daily Resort Charge will be added to the room rate and includes: Guest internet access; fitness center access; pool concierge services; beach chairs, umbrellas and hammocks; volleyball and table tennis; access & shuttle service between two Waldorf Astoria Resorts; local and toll free calls. Listed in the National Register for Historic Places, Key West's Casa Marina, A Waldorf Astoria Resort, is a near century-old historic landmark with Old Town Key West elegance. Conceived by the railroad magnate Henry Flagler, the hotel was designed to replicate the arches of Flagler's pioneering Over Sea Railway. Nestled along the southern edge of the island on more than 1,100 feet of Key West's largest private beach, the 311 room Casa Marina is in proximity to the vibrant spots of Duval Street and rich history of Old Town. Offering the finest in resort activities, along with a dedicated beach and pool concierge, guests enjoy experiences from sand sculpting workshops led by the award-winning resident sculptor to ocean sports including jet-ski tours and deep sea fishing charters. Key West's freshest ingredients are featured on Sun Sun Bar & Grill's island-style menu for a poolside bite or beachside dinner. For the ultimate in relaxation, Spa al Maré offers relaxing treatments matched with uncompromisingly pure products.
Based on 1,800 reviews
Value for money
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