Pros:The car itself was fine - Ford Edge, but the guy at the exit gate had to tell us how to use the FOB and some other details about the car before we drove it.Cons:SALT LAKE CITYReviewed 4 Jul 2021
review from
2.0
Pros:Nothing -- will not use them ever again.Cons:They were misleading and wouldn't let me extend the contact. Charged me anyway and their customer service was horrible. Bounced me around between departments and never provided a solution.Reviewed 10 Jun 2021
review from
4.0
Pros:PriceCons:Reservations give a company a pretty good idea of how busy they will be on any given day. We picked up our car on a Friday with a convention in town, why are they understaffed on a day like this? It took over an hour to get to my car. They might have made a profit that day, but I will think twice before going with Dollar/ Thrifty again.Reviewed 12 May 2021
review from
10.0
Pros:Very easy pick up and drop off. Very smooth operation.Cons:I have no complains.Reviewed 16 Apr 2021
review from
2.0
Pros:No Dollar staff at counter at time of pick up which was 10.30 am on a weekday. Had to wait over an hour in a long line to get a rental from another company and got charged 89 more dollars in charges.Reviewed 9 Apr 2021
review from
2.0
Pros:The car was great and the drop off was easy.Cons:We initially paid about $360 for our rental and were told that we would pay $167 more once we picked up the rental. Instead we ended up paying $478. Also, there was no option online to check how much more it would be for people under 25.Reviewed 3 Apr 2021
review from
10.0
Pros:Staff was AWESOME. Pickup and drop off were simple and quick.Cons:Both pickup and drop off were at different counters/spots than Dollar. Ended up picking up at the Thrifty counter and dropping off in the Hertz spots. Really just a minor inconvenience.Reviewed 24 Mar 2021
review from
10.0
Pros:Easy pick up/drop offReviewed 8 Mar 2021
review from
8.0
Pros:Drop off in Vegas was super easy and the attendant was super friendly and quick.Cons:Pick-up in Salt Lake was way to slow. Partly because of the first time renter asking a million questions at the pick-up window, and because they were under staffed.Reviewed 26 Dec 2020
review from
9.6
Pros:Great car. Very clean. Amazing mileage.Cons:Very difficult to find drop-off point at the new terminal in SLC and it didn't appear to be staffed for about 15 minutes after we arrived.Reviewed 8 Nov 2020
review from
6.0
Pros:Convenient pickup/dropoff location right by the terminal.Cons:Infotainment system kept crashing every 5-10 minutes when hooked up to bluetooth.Reviewed 9 Sep 2020
review from
8.8
Cons:We arrived at the Denver return location and it was closed and blocked with no information on where to return the carReviewed 26 Aug 2020