2.0
The worst! way expensive and it took us an hour an half to get our carReviewed 29 Jun 2026
review from![kayak]()
2.0
I attempted to rent a car using Kayak. Pick up was scheduled for 3pm. I received a call from budget at 1pm stating that they were overbooked and that they may have a car at 6pm. While inconvenient, I agreed to pick up at 6 instead of 3. I ask if they would definitely have a car by 6 if I waited m, he said no, not a guarantee since they were overbooked. I ended up cancellingReviewed 27 Apr 2026
review from![kayak]()
4.0
I could not get the car I reserved. Too long at the counter.Reviewed 27 Feb 2026
review from![kayak]()
2.0
Arrived 10 pm. Reservation was made in March. Three preregister e mails were sent. When I went to get the car I was told we have no cars. I said I have a reservation and was told we have no cars. I asked when they would have a car - 1 hour, 2 hours, the next morning. I was told they have no cars and that the employee did not work tomorrow. We had to try the other rental counters until one was able to rent us a car for 2 weeks. Another customer had the same experience at Budget. I will never rent from Budget again. They did not care about my reservation or problems at all.Reviewed 4 Oct 2025
review from![kayak]()
2.0
No cars available for 15-20 customers, myself included. Had to wait an hour before I was finally assigned a car due to my FastBreak status, which I had to let the front counter know about - the system didn’t automatically detect my status.Reviewed 24 Mar 2025
review from![kayak]()
2.0
I waited 90 minutes to get my car and they never gave me my receiptReviewed 28 Feb 2025
review from![kayak]()
2.0
One agent behind the desk meant waifs were 45 minutes to an hour. The agent gave me the wrong stall number to top it offReviewed 21 Feb 2025
review from![kayak]()
2.0
I had to cancel the reservation because they did not have the type of vehicle that I requested.Reviewed 19 Mar 2024
review from![kayak]()
2.0
The man who helped me at the counter in SLC who I believe is named Joshua Da Jemente, is very slow and incommunicative which makes for a very frustrating customer service experience. I have dealt with him twice in 3 months, same situation both times. Fortunately the man downstairs in the garage, Frank, was very helpful, and although overall I had to wait an hour for my car, which I had reserved for earlier than I arrived at the counter, he got me into the car relatively quickly once I went downstairs. I strongly urge Budget to look into this franchise. After 15 minutes of paperwork (!), the man at the counter finally tried to call downstairs to determine which car was ready for me to use. No one answered. He seemed helpless. The other person at the counter had left, so he was by himself. He finally went inside the office and a woman came out and communicated to me what was happening: a car was in fact being prepared, and once the car was ready, I'd be escorted downstairs with my paperwork, which seems totally unnecessary. Give it to the customer, they can take it to the car and drive off. They finally said I could go downstairs to the garage and wait there and my paperwork would follow, that the guy who was "helping" me would bring it. I was very doubtful and frustrated. When I got to the garage office, the man there, Frank, immediately responded, made sure the car was being cleaned and did the paperwork himself, printed it out, and once the car was ready - just 5-10 mins later, got me in it and helped me hoist my luggage up into the HUGE car. The final issue that I am frustrated by is that I reserved a Chevy Impala and was given a Ford Expedition which is massive and not comfortable to drive as it is far too big. I had no choice but to take what I was given and get on the road. Due to Budget, I had already lost an additional hour and 15 minutes of daylight. Why is the car not ready, set aside, with contract and keys for me when I arrive at the counter? This franchise at SLC airport seems poorly managed - or maybe they need to update the inventory that they tell Kayak is available, as clearly the car I booked was not available.Reviewed 13 Dec 2023
review from![kayak]()
4.0
The customer rep was cold and unengaged. There were additional charges and they placed a 850 dollar hold on the rental.Reviewed 13 Nov 2023
review from![kayak]()
10.0
Smooth check-in (appreciate 24 hour check-in), smooth return, clean and well-appointed vehicleReviewed 17 Oct 2023
review from![kayak]()
8.0
The car had a lot of bird poop on it. Also, what we reserved was unavailable, so we had to spend more money on gas for a larger car with no adjustment to our rental rate. Besides that, though, it was great. The truck was in perfect condition and very clean.Reviewed 30 Oct 2022
review from![kayak]()
