Car rental companies that offer shuttle or pick-up services from Provo airport to off-airport locations include Budget, and Hertz.
8.0 Very Good
Pros:Found the contract and fulfilled on the delivery.
Cons:Didn't expect to be asked for insurance number. I was able to find it BUT inconveniently with extra time required for checkout.
Cons:They cancelled my reservation because they "didn't have the cars" I reserved it 2 WEEKS AGO! I was stranded and couldn't drop someone off at the airport. Ridiculous!
Pros:Staff was friendly, The car was clean, full tank of gas. It was parked nearby.
Cons:the line was very long to pick up the car. 20 min. wait. No one was there to drop off the car to. It is a small airport with only a few flights. But they know that people will return the car within the hour of the flight leaving. Things go better when staff is on hand to receive in the car.
Cons:They could have not tried to charge me more Han I reserved it for...then when I turned it in they didn’t charge me my reservation amount
Cons:We reserved a car online. We waited for an hour for an employee to show up at the rental place and then he offered us a truck instead of the small fuel efficient sedan I had reserved. Didn’t end up getting the car.
Pros:So fast and simple!
Pros:Staff was accommodating. Car was clean. Price was reasonable.
Pros:The staff was very friendly and helpful which made the experience so much easier.
Cons:Cant think of anything!
Pros:We got there 10 minutes before they officially opened and they rushed to help us anyway. The exact car was not available but they had two other cars with 7 seats and gave us the option to choose the larger but wait 20-30 min until it was cleaned or get into slightly smaller with the same number of seats.
Cons:They need to open earlier.
Pros:The car was very clean
Cons:The positive: the vehicle was very clean The rest: Customer service rep that worked with us made me feel uncomfortable and uneasy about even renting the vehicle. She said things like “this is my baby so please be careful with it”, “please drive carefully out there” (multiple times) and made it seem like it was her personal vehicle. And in text this sounds normal, but her tone, body language, facial expression, and general bluntness made me feel like I didn’t even want to take the car. If she was so worried about it getting damaged why even rent it out? I was so uncomfortable and worried about anything happening that we even returned it early. We had it rented for a full day (24hrs) for almost $100 but we just used it for what we needed and took it back 5 hours later. I was in such a rush to take it back that I forgot to put gas in it, so I probably got charged more. I haven’t checked yet. Lastly, I booked this rental through kayak. And when you’re checking out it recommends you purchase insurance. I did, and when we got there I showed her the insurance email and she looked at it, looked at me, and said “I don’t know what that is”. I explained how I bought it through kayak and she then told me they don’t take it and took our personal insurance information down before we could leave. All in all, the great cleanliness of the vehicle was not worth it. I do not recommend this location.
Pros:The rental agents were very helpful and friendly
Pros:Trevor was very helpful.
Cons:CAr available immediately. We had to wait 40 minutes.
8.0 Very Good
Pros:Easy pick up and easy drop off, was a day late on dropping off so I'll wait to see what additional charges may be applied. Desk person said just another day of rental would be due which would be fair.
Cons:Keep it up
8.8 Very Good
Pros:The staff was very friendly for pick-up at the Provo Airport. We dropped off the car to the Louisville Airport rental parking lot and left the key in the car; we did not end up meeting any staff during our drop-off process. It was a brand-new 2020 Chevy Malibu with awesome tech updates, making it very easy to use our maps phone app, music, and more!
Cons:We paid Kayak $11.00 a day for insurance, and ended up paying additional insurance through Hertz, because we were unaware that the $11.00 a day would not cover what we were hoping it would cover.
Cons:Easy and quick pick up/drop off.
Cons:There was a $30/day fee because I’m 6 months away from being 25, they didn’t quote me that until we arrived to the airport. So our online reservation quote was like $170 but when we ended up paying $305. Knowing that before hand would have been really helpful.
Pros:Staff was very quick, nice, and efficient! Only place around surrounding cities that had any cars in stock.
Cons:The after hours drop off at Provo airport was a nightmare. The dropbox for National was LOCKED so we couldn't put our keys in it. No one was available and the 1-800 number we called was frustrating since the lady couldn't even pull up the information she needed about the location. We ended up telling 'customer service' that we were going to put it in the Hertz rental box and she told us there isn't a hertz there. We were looking right at it- Yes there is! After we folded and stapled it up in a paper with National written on it we put it in the Hertz drop off box, and left a note on the National counter. It took 3 days for them to close out and process our rental. What should have been a 5 minute process took almost 45.
Pros:The car I picked was ready to go, claen and comfortable.
Cons:There wasn't anything I didn't like.
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