This price is the cheapest per day rate found by a KAYAK user in the last 48 hours by searching for a car hire in Salt Lake City with a pick-up date of 2/8 and drop-off date of 16/8. Fares are subject to change and may not be available at all agencies or on all dates of hire. Click the price to replicate the search for this deal.
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KAYAK’s insights & trends for Salt Lake City car hire
Check out the latest trends and booking tips to hire a car in Salt Lake City with confidence.
How far in advance should you book a rental car in Salt Lake City?
You should book your rental car in Salt Lake City around 7 days before your trip in order to get a below-average price.
What is the cheapest car rental company in Salt Lake City?
In the past 72 hours, the cheapest rental cars were found at Hertz ($42.13/day), Avis ($87.79/day), and Enterprise Rent-A-Car ($129.96/day). The cheapest car hire price was found at Hertz 750 S. Main Street (1.1 km from city centre).
What is the most popular rental car in Salt Lake City?
Hires in the SUV category (Nissan Rogue or similar) are the most popular option in Salt Lake City, costing $80/day on average. Some users have found deals as low as $41/day.
What is the cheapest month to hire a car in Salt Lake City?
The cheapest month to hire a car in Salt Lake City is November at an average cost of $65/day. February is the most expensive month to hire a car in Salt Lake City when prices are $104/day on average, which tends to be 96% above the yearly average hire price for Salt Lake City.
Which car hire company in Salt Lake City has the most locations?
Avis operates 2 locations in Salt Lake City, more than any other car hire company.
Salt Lake City car rental price comparison by vehicle type
Find the right rental car in Salt Lake City by comparing prices across vehicle types.
Small
Medium
Large
4WD
Van
Pickup truck
Luxury
Convertible
Small cars
$38 - $82
All Car Types
$91 - $139
How much does it cost to hire a small car in Salt Lake City?
How much does it cost to hire a medium car in Salt Lake City?
How much does it cost to hire a large car in Salt Lake City?
How much does it cost to hire an SUV in Salt Lake City?
How much does it cost to hire a van in Salt Lake City?
How much does it cost to hire a pickup truck in Salt Lake City?
How much does it cost to hire a luxury car in Salt Lake City?
How much does it cost to hire a convertible in Salt Lake City?
Small car hire in Salt Lake City typically costs around $64 per day. The best time to book is November, when prices average $38 per day, which is about 41% less than the yearly average. Small cars are usually 43% cheaper than the average car hire in Salt Lake City, making them ideal for budget-conscious travellers.
Medium car hire in Salt Lake City typically costs around $94 per day. The best time to book is November, when prices average $67 per day, which is about 29% less than the yearly average. Medium cars are usually 17% cheaper than the average car hire in Salt Lake City, offering a good balance of space and value.
Large car hire in Salt Lake City typically cost around $95 per day. The best time to book is November, when prices average $69 per day, which is about 28% less than the yearly average. Large cars can be 16% cheaper than the average car hire in Salt Lake City, offering more comfort for longer trips at a reasonable price.
SUV hire in Salt Lake City typically costs around $108 per day. The best time to book is November, when prices average $76 per day, which is about 30% less than the yearly average. SUVs can be 4% cheaper than the average car hire in Salt Lake City, providing extra space and capability for groups or road trips at a reasonable price.
Van hire in Salt Lake City typically costs around $177 per day. The best time to book is April, when prices average $118 per day, which is about 34% less than the yearly average. Vans are typically 37% more expensive than the average car hire in Salt Lake City but are the best choice for families or groups needing maximum passenger capacity.
Pickup truck hire in Salt Lake City typically costs around $104 per day. The best time to book is April, when prices average $82 per day, which is about 22% less than the yearly average. Pickup trucks are 8% cheaper than the average car hire in Salt Lake City, making them a practical choice for hauling gear or outdoor adventures.
Luxury car hire in Salt Lake City typically costs around $146 per day. The best time to book is April, when prices average $105 per day, which is about 29% less than the yearly average. Luxury cars are typically 24% more expensive than the average car hire in Salt Lake City but deliver premium comfort and style for special occasions.
Convertible hire in Salt Lake City typically costs around $162 per day. The best time to book is March, when prices average $65 per day, which is about 60% less than the yearly average. Convertibles are typically 31% more expensive than the average car hire in Salt Lake City but are perfect for scenic drives and warm-weather destinations.
Good to know
Most popular agency
Most popular car type
Average price
Good deal
Fox
Medium
$82/day
$70/day
Salt Lake City car hire experiences: the best tips from KAYAK users
Insights shared by verified travellers who hired a car in Salt Lake City
Don’t be scared to use off site rental companies like Fox excellent experience
StevenFeb 2026
Rent from a company that you can go right to your car and not go to the counter for the same nonsense you fill in online
Verified travelerJan 2026
Just check closing time before you book. SLC has many things closed on Sunday.
Verified travelerSept 2025
Get something a decent size. It’s a long way to anywhere.
KirstenJul 2025
Do not use a third party vendor, book with the rental car company and don’t trust that the shuttle will come to take you to an off site rental desk. Rent from a company that is at the airport.
KenApr 2025
Find a rental company that’s at the airport itself. Not worth the savings for the inconvenience of off airport rentals.
LaDawnDec 2024
Check to make sure the vehicles is fully functioning and if you notice anything wrong, tell them immediately or they may claim that you damaged the vehicle. I had a slow leak in a tire which I just kept filling because it was Christmas and I had shopping to do, but when I took it back they tried to claim that I needed to fix the tire. I pushed back and to their credit they relented, so all is well. But be ready for anything!
Verified travelerJan 2025
Go with a rental car company that has cars on site. The shuttles to the off site rentals have long wait times and the off site locations are about 15-20 minutes away.
Verified travelerDec 2024
Be sure you book a car that's at least all-wheel drive because you can't go up big cottonwood canyon or Little cottonwood canyon without it.
Verified travelerFeb 2025
Bring your own insurance cert if you're already covered... know the rules about snow tire requirements if accessing the ski resorts.
DoraOct 2024
Again would have loved to have known that the agency we rented from was off site from the airport, and had an on call pick up shuttle so when we landed we could have called them.
SergioOct 2024
Be aware that if you are going to the mountains ask for winter tires when renting.
Mary BethNov 2024
Be sure to know that their rental counter closes earlier than the others, 8pm.
Verified travelerOct 2024
May have more success renting in the city, or off airport.
Verified travelerSept 2024
Avoid Easirent at all costs, reserve well in advance at reliable locations at the airport that don't require a shuttle to and from the car rental place.
DJul 2024
We had a Honda CRV that was very comfortable and fun to drive. We happen to be in Moab during a flash flood. Luckily, there was no hail damage to vehicle, and we weren’t caught in the flood. But that might be something to ask about insurance wise.
Verified travelerAug 2024
Go direct with someone at the airport like enterprise or Alamo to avoid long delays.
JenaroJul 2024
Pay attention to the road signs. The roads are a bit different than other places.
Verified travelerJul 2024
Look SPECIFICALLY for a rental agency on-airport - the off-airport companies are not franchises and provide questionable service.
Verified travelerMar 2024
The car rental places that are at the airport or actually basically in the terminal so it’s probably worth it to just go with one of those
Verified travelerMay 2024
Avis offers in terminal desk and car pickup which is very convenient
Verified travelerApr 2024
Check of the lights are working and check the tire pressure as well before leaving the parking lot.
RandallApr 2024
If you can afford it, stay with the bigger agencies who are on-airport.
Verified travelerJan 2024
Very easy to get around. I am from a small city in Maine, we are not populated like this area. Never felt overwhelmed.
Verified travelerDec 2023
If you are in a time crunch, make sure you book onsite airport rentals- the shuttles aren’t super reliable.
Verified travelerFeb 2024
Google maps took us to another location to drop off the car. Give yourself extra time.
Verified travelerOct 2023
Did NOT have a Chevy Traverse available as per requested. Car rented was not available until washed. Had to wait additional time. Shuttle was immediately available at airport. Appreciate that service!
Verified travelerSept 2023
Driving in Salt Lake City is generally good. At least during the hours I traveled, traffic was light and signage was good.
Verified travelerOct 2023
No tips, they were excellent.
Verified travelerSept 2023
take into account that from the arrival hall, it is a 10 min walk to the shuttle bus location (representatives of other brands are willing to give directions to the shuttlestop) In total it took us 1 hour from the arrival hall until drive away.
Verified travelerSept 2023
There are many options. If you choose to use an "off airport" rental, you may receive an older vehicle with excessive mileage.
Verified travelerOct 2023
Make sure your car rental company has 24 hour service if your flight is either late or early.
ArlinaAug 2023
If driving long distances, check tire pressure, gas, and use Google maps. Maps helps to find alternatives if there is traffic. Take stops along the way (great signs for rest stops and they have bathrooms) and watch out for the trucks, as sometimes they swerve into your lane. There are also several winding roads and many don't have street lights so don't let speedsters intimidate you, drive safe and alert.
Verified travelerJul 2023
Ace rental and Rugged Rental are good off airport choices for Off-road SUVs and ski vehicles when visiting the SLC area.
ClaireJul 2023
Lots of good roads in SLC! Have your maps app up and ready!
ChristineJun 2023
Driving can be confusing and it helps to have a navigator. Construction is everywhere, adding to confusion.
ChrisAug 2023
pay the extra to rent at an airport location...vs an off-site rental co.
Verified travelerJul 2023
Make sure you rent a car from a company that’s actually at the airport.
Verified travelerJul 2023
Make sure it’s a car that’s actually at the airport.
Verified travelerAug 2023
You need a car here!
Verified travelerJul 2023
It’s a city as normal.
Verified travelerAug 2023
You need a car here!
Verified travelerJul 2023
People drive quite fast so can be a bit stressful. Definitely need a GPS and make sure you program it properly!
CrystalMay 2023
Come to budget it's the best quality of cars also the best with customer service experience no wait time your in out Brittney was very multi tasking beening the only customer service lady there on a Saturday, it didn't even take 20mins inside I was he'll ya this lady got her job down pack
Verified travelerMay 2023
Driving in Salt Lake City is fine and nothing different from any other major US city.
KAYAK’s top tips for hiring a car in Salt Lake City
Planning on picking up a hire car after landing at Salt Lake City International Airport? Getting to the hire car center is simple; just exit the main terminal and head to the parking garage across from it -- you will find the hire car counters on the ground floor.
Visitors to Salt Lake City will rejoice to hear that Salt Lake City does not suffer from severe rush hour as is so typical in other cities. However, while congestion may not be on the same level as the likes of New York City or Dallas, traffic does still slow from 7:30 a.m. to 9:00 a.m. and from 4:30 p.m. to 6:00 p.m. In particular, I-15 can get backed up during the peak of rush hour.
One of the major advantages of renting a car in Salt Lake City is that the whole city becomes readily accessible. For example, perhaps you would like to catch a Utah Jazz game at Vivint Smart Home Arena. You could take public transportation to the arena, but you will find that a car is a much more convenient way of getting there, especially when you take getting back home after the game into consideration.
Utah is an absolute utopia for winter sports, thanks to its world-class snow. However, its snow is both a blessing and a curse for visitors to Utah, as many of them may not be used to driving on snowy or icy roads. Some tips for driving in the snow include: don’t power up hills, avoid stopping on hills, drive slowly, and keep a safe distance from the cars in front of you.
25% of our users found rental cars in Salt Lake City for $70 or less
Small rental cars in Salt Lake City are around 55% cheaper than other car types, on average
FAQs about renting a car in Salt Lake City
What type of car is recommended for driving in Salt Lake City?
Like most cities in the U.S., Salt Lake City is defined by wide roads and large parking spaces. Fortunately for drivers who prefer large vehicles, this means they will have no problem renting even the largest of cars. However, one thing to keep in mind is that you may be driving long distances between Utah’s wonderful natural sites, so perhaps a more fuel-friendly vehicle might be more ideal.
What’s the speed limit in Salt Lake City?
Drivers will see an array of speed limits in Salt Lake City ranging from 25 to 50 mph on the city’s various residential and city roads. On the highway, the speed limit ranges from 65 to 70 mph when the highways are near cities and then on interstate highways the speed limit occasionally increases to 75 and 80 mph.
Where are the best places to park in Salt Lake City?
Drivers will be happy to hear that parking is an absolute breeze in Salt Lake City. There is ample streetside parking to be found and there are numerous parking garages dotting the downtown area. Parking is often free as well. In fact, metered parking is free after 6:00 p.m. from Monday to Friday, all day on Sunday, and it is free for the first two hours on Saturday.
How much does it cost to hire a car in Salt Lake City?
On average a rental car in Salt Lake City costs $82 per day.
Which hire car agencies are at Salt Lake City airport (SLC)?
Which hire car agencies will pick you up at Salt Lake City airport (SLC)?
Car hire companies that offer shuttle or pick-up services from Salt Lake City airport to off-airport locations include Fox, Dollar, Budget and Enterprise Rent-A-Car.
How can I find car hires near me in Salt Lake City?
Take a look at our extensive car hire location map to find the best car hire deals near you.
How much does a Medium car rental cost in Salt Lake City?
A Medium car rental in Salt Lake City costs $76 per day, on average.
How much does a Large car rental cost in Salt Lake City?
A Large car rental in Salt Lake City costs $79 per day, on average.
How much does a Small car rental cost in Salt Lake City?
A Small car rental in Salt Lake City costs $42 per day, on average.
What is the most popular rental car location in Salt Lake City?
In Salt Lake City, cars are most frequently rented at Budget 235 West 500 South (2 km from city centre ).
They oversold their vehicles as left me without a car, had to stay in the city for another day, come back to the airport the next day and rent a car from National, also had to get another hotel room by the rental location at Salt Lake City airport due to not being able to drive to the city my hotel was in. Total experience was horrible.
8.0 Very Good
Anonymous, Jun 2026
Intermediate SUV
The rental pick-up was a bit tedious...very long wait in line...
4.0 Mediocre
Anonymous, May 2026
Intermediate SUV
Our pickup time was at 10am and we did not receive a car in SLC until 3:30pm. This caused us to have quite a bit of inconvenience in having to leave the AVIS rental location and wait until they called us later in the day when a car was ready. While we received a nice rental vehicle, it wasn’t overly clean. The dropoff in Omaha went smoothly.
8.0 Very Good
Nikki, May 2026
Full-size
Counter staff were very friendly & helpful
4.0 Mediocre
Anonymous, May 2026
Economy
Pickup took over an hour.
8.0 Very Good
Anonymous, Apr 2026
Compact
Convenient location, great car, very clean. Pick up can be more smooth. Not sure why it took so long to enter my details in the computer (since I already entered them online). Took 15 minutes to get my drivers license registered, fill out forms, texting on cellphone, scanning QR codes. Not sure what was happening since i already had a reservation and filled out my details online, but took way too long. Anyway. I am thankful and appreciative of the service. Drop off at the airport was excellent.
It was so quick and easy using the contactless checkin. The car was great. The whole process was quick and easy. Will tent through Hertz again!
2.0 Poor
Anonymous, Jun 2026
Intermediate SUV
No car was available after being told there was one available.
6.0 Okay
Anonymous, Mar 2026
Compact SUV
Car selection was disappointing. We had either a huge truck or a sion
2.0 Poor
Anonymous, Feb 2026
Intermediate
You said they were renting me a Tesla. They never had or will have a Tesla at that location for rental. They provided me the least expensive car they had after waiting for a return. Bait and Switch. I paid for gas for no reason, I ordered electric. They blame you, you blame them. I want a full refund. I DID NOT RECEIVE TESLA YOU RENTED ME AND CHARGED ME.
10.0 Wonderful
Taher, Nov 2025
Intermediate SUV
It was really great to just walk up to the car and not have to stand in lines! I loved the convenience of their new system!
2.0 Poor
Anonymous, Jun 2025
Pick-up truck
Staff ignored me, was unhelpful and I ultimately had to rent a car through another agency because the “Couldn’t help me.” They were unwilling to change my reservation and unwilling to give me a refund for a reservation for a rental car that was accidentally placed a week later. Terrible customer service and inconsiderate policies from the company upheld by the staff in person. This was the most negative experience of my trip
The front desk clerk made it seem like it was required for me to carry their insurance. Her question was, "Do you want just the basic insurance, or do you want the premium insurance." At first I told her just the Basic, but then as I was filling out the initials on the sheet I asked her, "But insurance isn't required if I have my own, right?" She said, "As long as your insurance covers it, no, it isn't required." I told her, "Okay, so my insurance will cover it, so I don't want the insurance coverage." She snatched the sheet off of the counter and said, "No worries.. that will just be refunded with your deposit." Instead, she turned in the sheet. I inquired with the manager when I got back and she was going to look into it and give me a call back, which has never happened. The front desk rep was there at the time I was talking with the Manager and we brought her over to get her memory of the situation. The rep said, "Yeah, that conversation is vaguely familiar. I do recall something like that happening", but that was it. The manager said she'd talk with her General Manager and return my call, which has never happened. The shuttle ride was fine, but the driver didn't get up and offer help for us to get onto or off of the shuttle. Throughout the experience, I felt like a Dollar Sign and not a human. As long as I'm out of their site, and they got their money, apparently they're good.
10.0 Wonderful
Anonymous, Jan 2025
Intermediate
Fast getting to airport and back
2.0 Poor
Anonymous, Oct 2024
Compact
Had hidden charges
10.0 Wonderful
Martha, Aug 2024
Standard SUV
I loved the price and the fact that the shuttle service was quick.
2.0 Poor
Anonymous, Mar 2024
Full-size SUV
Terrible. I reserved a car with them for a noon pickup and arrived early evening of the same day and they said since I was late the car was no longer available and I had to pay $400.00 more dollars for the same car.
The car could’ve been cleaner when we got it but we knew we would soon get it dirty anyway. We had 7 people in a Chrysler Pacifica and it worked well for us and our luggage. Personnel were friendly and helpful at SLC airport.
10.0 Wonderful
Anonymous, Mar 2024
Full-size
It was a very nice experience. I will rent again from them in the future.
10.0 Wonderful
Donald, Jan 2024
Full-size
Good
10.0 Wonderful
Anonymous, Jan 2024
Full-size
Service was friendly, professional and effectively expedient for what I considered a fair price in the end.
The in airport pickup was great. The agent was great. The car worked great for me. The only reason why it didn’t get the top-top rating was because the poor desk agent had to switch between programs for 3rd party purchases (like kayak) and that took quite a while. For their sake I’d like to point out that’s inconvenient and not the way that most rental companies work. But it was a minor thing and overall I was very happy
2.0 Poor
Anonymous, Feb 2026
Pick-up truck
We got cancelled 2 hrs before picking up our vehicle.
2.0 Poor
Anonymous, Jan 2026
People mover
CHECK CLOSING TIME! We booked the car for a 2pm pick-up, and this Enterprise closed at 2pm so I'm not sure why that was even an option. I was Ubering from Provo to get this Enterprise with 5 kids in tow. We arrived a few minutes late, and there was nobody there. Which meant we were stranded, and needed to get back to Boise that day. Ended up having to dish out more than $500 to get a car and get back to Boise. Yes, we should have been on time to our pick-up, unfortunately, circumstances didn't allow it. But again, I'm not sure why they would allow us to set a 2pm pick-up if they were closing at 2pm. Maybe this is a KAYAK problem.
10.0 Wonderful
D, Jul 2024
Intermediate
Staff were friendly. Car was great. Good value. Easy pickup and drop off. The only thing we had difficulty with was trying to see if we could change drop-off locations. We could not get in touch with anyone directly, other than a calling service who only was able to leave a message. We never did hear back on that, but it all worked out anyway.
the don't hold the advertised car (nissan pathfinder in that category, and only hold poorer cars) had to escalate several times to solve the problem
2.0 Poor
Anonymous, Dec 2025
Compact
They took my reservation but when I got my uber there they didnt have a car for me when I showed up. Why allow me to make a reservation if you dont have a car for me?!
2.0 Poor
Anonymous, Jun 2025
Compact SUV
They were closed when I showed up, despite accepting the reservation at that time and sending numerous confirmation messages. When I called, I was told to "come back tomorrow", even though I had already paid for the first day (and, of course, I couldn't come back the next day). No apology was offered. Still waiting on a refund, but fully prepared to need to contest the charge through my bank due to the horrid customer service.
2.0 Poor
Catherine, Aug 2024
Intermediate
No one was at the car lot. The car was dirty and we had no option to switch out the car.
2.0 Poor
Anonymous, Aug 2024
Intermediate
Had to wait an hour and fifteen minutes for the car to be ready
10.0 Wonderful
Anonymous, Mar 2024
Supplier choice
It took a while to get the car, but the car was really clean. It was exactly what we needed and everything was great.
We had to wait in the Avis lineup at the Salt Lake City airport when picking up the vehicle, even though there wasn't anyone waiting for the Payless representative. It took a long time. There should be a separate Payless line.
2.0 Poor
Anonymous, Jul 2024
Pick-up truck
Rude staff. Long waits. Rental was unclean and gas tank was only 3/4 full. 0/10 stars, would not recommend.
10.0 Wonderful
Anonymous, Jul 2024
Economy
Luis at the rental counter was fantastic.
2.0 Poor
Ron, Jun 2024
Full-size
Low fuel light came in when on got on the freeway. Outside was filthy!
2.0 Poor
dave, Jun 2024
Pick-up truck
Two hour wait. One person at counter. Was unable to complete transaction. Will dispute charge with American Express assistance
1.9 Poor
Kelly, Jun 2021
I had a blowout on the freeway shortly after picking up the vehicle. Realized then they had rented me a car with no spare tire and I had to get towed at 10:30 at night. The next day they sent a tow truck to pick up the vehicle, but made me get my own ride to the airport to pick up a new rental. They did offer to pay for an Uber, but it was incredibly inconvenient. I had originally been told they would deliver me a new rental, but then they said they didn’t have the staff to do that. It literally took half a day to get all the arrangements in place and pick up the new car. After all that inconvenience, they only refunded me $120 from a two week rental. I will never, never, never, rent from Payless again.
Friendly staff. Convenient pick up and drop off. Didn't try to pressure me to buy add ons.
10.0 Wonderful
Anonymous, Mar 2026
Intermediate SUV
I loved the experience. However the intake took an hour in line. One very friendly experience girl behind the counter and a line out the door. She looked exhausted but as friendly and had excellent customer service skills. There needs to be at lease another clerk helping the customers
10.0 Wonderful
Anonymous, Jul 2025
Standard SUV
NU Car really stepped in for me because I had to rent a car last minute because my previous company dropped the ball and didn’t have inventory. The rep was really kind and worked with me to find a great car for my trip that best fit my needs. She asked about the number of people, where I was going, etc. so she knew what to offer. It ended up being more expensive that I planned but for being a day of rental and for the higher tier we ended up going with, it was a good deal. Also for off airport rental companies, the NU Car shuttle runs really often. Twice as often as another one I tried. I would rent again
2.0 Poor
Anonymous, Jul 2025
Pick-up truck
I rented a truck but they didn’t have it even though I had a reservation
2.0 Poor
Ken, Apr 2025
Compact SUV
The staff was rude. The first car smelled like an ashtray and then they tried to give me a damaged car to replace the first one and when I pointed it out the damage the manager said “what do you expect, it’s a rental.” Worst car rental place I’ve ever experienced.
2.0 Poor
Christopher, Apr 2025
Full-size
They rented us a car in Salt Lake City, knowing that we were going to the mountains that the tires were bald. We could not use the car cause it kept pinning in the rain and sliding in the snow. They told us that we had to get the car to the rental center in order to get a new car. Pretty hard to do in snow and rain.
I attempted to rent a car using Kayak. Pick up was scheduled for 3pm. I received a call from budget at 1pm stating that they were overbooked and that they may have a car at 6pm. While inconvenient, I agreed to pick up at 6 instead of 3. I ask if they would definitely have a car by 6 if I waited m, he said no, not a guarantee since they were overbooked. I ended up cancelling
4.0 Mediocre
Steven, Feb 2026
Intermediate SUV
I could not get the car I reserved. Too long at the counter.
2.0 Poor
Anonymous, Oct 2025
Compact SUV
Arrived 10 pm. Reservation was made in March. Three preregister e mails were sent. When I went to get the car I was told we have no cars. I said I have a reservation and was told we have no cars. I asked when they would have a car - 1 hour, 2 hours, the next morning. I was told they have no cars and that the employee did not work tomorrow. We had to try the other rental counters until one was able to rent us a car for 2 weeks. Another customer had the same experience at Budget. I will never rent from Budget again. They did not care about my reservation or problems at all.
2.0 Poor
Dave, Mar 2025
Intermediate SUV
No cars available for 15-20 customers, myself included. Had to wait an hour before I was finally assigned a car due to my FastBreak status, which I had to let the front counter know about - the system didn’t automatically detect my status.
2.0 Poor
Anonymous, Feb 2025
Supplier choice
I waited 90 minutes to get my car and they never gave me my receipt
2.0 Poor
Daniel, Feb 2025
Luxury SUV
One agent behind the desk meant waifs were 45 minutes to an hour. The agent gave me the wrong stall number to top it off
No one at the Dollar counter so directed to hertz. Hertz said they could not access dollar’s system… so I went and rented with Alamo.
2.0 Poor
Heather, Jan 2025
Compact
My experience was unacceptable. I arrived from my flight and the counter was closed. Even though my rental was booked for 8pm, they apparently aren’t open at that hour. I called customer service and they had no resolutions except coming back to the airport the following day, so I ended up having to pay twice the price at another company last minute so I could get to my child’s sports tournament. I will never use them again.
2.0 Poor
Anonymous, Oct 2024
Passenger van
When we got to Salt Lake City to pick up the rental car that we had reserved, they did not have a vehicle to accommodate the amount of passengers as the rental car that we reserved. When we asked if they could accommodate us with two cards instead of one, the woman said no and walked away.
2.0 Poor
Gotmath8, Oct 2024
Intermediate
On the flight Dollar emailed "Slelect your car now" and go straight to your car. The SLC pickup island was vacant. Walked all the way back to the rental counter and found a line of 25-30 people waiting and one associate. We just left. We won't be back.
2.0 Poor
Anonymous, Oct 2024
Standard SUV
Although I confirmed ahead of my reservation time, and attempted to use the online checkin and pickup, I arrived to find a long line, one employee at the desk, and learned there was no inventory at the airport location. I’m just grateful that Dollar and Expedia gave me no problems in canceling my reservation.
2.0 Poor
Jenaro, Jul 2024
Intermediate
I wanted to switch drivers and instead they charged me for an additional driver. Never knew the charges until my wife returned the vehicle.
I booked the rental for 8:30 pm. I called for the shuttle to take me from the airport to the rental office from the airport. It never came. By then, it was 9 pm and the rental desk was closed for the night. I was stuck at the airport with my children, suitcases and no rental. I had to do a last minute rental at another company for much more money. I’m never renting through a third party vendor, like kayak or Expedia ever again.
2.0 Poor
Anonymous, Apr 2025
Intermediate SUV
I never got the rental because the shuttle never picked me up. Had to rent with Avis.
2.0 Poor
Anonymous, Mar 2025
Intermediate
I had a reservation. They ran out of cars. Refused to provide an upgrade at the same price. I had to go elsewhere. AVOID!
2.0 Poor
Anonymous, Jan 2025
Full-size SUV
Car wasn’t ready even though we arrived 1.5 hours after our established pick up time. Kept saying it would be only 5-10 minutes longer, due to the car being dirtier than they thought. Confusion between check in agent & the rep that hands customer the keys over; needing additional signatures and logging the VIN & plates after we left the lot. Apparently they require you to take a video of the car before leaving, which we were not told. Confrontational drop off/check in rep because we didn’t have video. Felt very unprofessional & shady, won’t use again.
8.0 Very Good
Anonymous, Jan 2025
Standard SUV
The van driver was very informative. It was c a long distance from the airport, but it worked out. My car was a beater.old and run down.
2.0 Poor
Anonymous, Sept 2024
Intermediate SUV
1. The website said they were located IN the SLC airport. They weren’t. 2. Went to the pick up point and had to wait 45 for their shuttle. Repeatedly tried to call and no answer. 3. Go there, hours are 8am-6pm. My departure flight left at 6am. I asked how am I supposed to get to the airport. They said get an Uber. At 4am?? 4. When the lady in front of me came back in and said the car they just gave her had a cracked windshield and the check engine light was on, i decided to forgo renting from them and called a friend for a ride. I went without a rental the entire visit because I was worried about my safety in a sketchy car they may give me and trying to find a safe Uber at 4am in the city. The location was a good 5+miles from the airport, so not even close.
Sixt ar SLC has been great. The pickup and drop off are quick, easy, and friendly. I have both times received an upgrade on the vehicle. The shuttle has always been right there for me both directions. The one downside the first time I rented from SIXT was that there's no signage to tell me where to find the shuttle. I had to ask lots of questions to find it. And it's a bit of a walk away, past all the rental cars and out to the curb, in case that makes a difference to someone.
10.0 Wonderful
Annette, Jan 2025
Premium SUV
Great customer service. I had to change my car for a 4WD, contacted Sixt via email, got an answer immediately. When I arrived to the airport took the shuttle, arrived in no time, the driver was very helpful and nice, at the office Antonio assisted us, very professional gave us all the options. I returned the car a different city, same excellent service, they took us to our hotel at the airport. Will definitely book my next rental with Sixt. Simply excellent!
Would have liked to have known that they do not have a shuttle waiting for passengers but they are on call only. It was cold, raining and windy and had to wait until I pulled up my email to call the customer service number and then be told going to be another 15 minutes before someone came for us.
2.0 Poor
Anonymous, Jun 2024
Compact
Slowwww pickup and dropoff
10.0 Wonderful
Anonymous, Jun 2024
Intermediate
The car I rented before this one in West Palm was the worst experience I ever had in my life and I’ve been running cars for 50 years. And I guess that’s why I was blessed with one of the best experiences I ever had with the car. Pick up was so easy the girls upfront were smart and easy-going. It was really a really relief that this Rental was so smooth.ahhhhhh
10.0 Wonderful
vicki, Jun 2024
Standard SUV
The staff were incredibly helpful & friendly. The pick-up & drop-off was easy & quick.
10.0 Wonderful
Anonymous, May 2024
Full-size
perhaps have the shuttle pick up instructions online
2.0 Poor
Wilberto, Mar 2024
Full-size
I have rented dozens of cars over the past few years and have never ever had an experience this bad. Terrible. Do not book a car here especially if you're a local. I went to pick up the car I reserved and pre-paid, I had a valid driver's license and my credit card with me but they wouldn't give me the car. They said they required a secondary proof of address ONLY FOR LOCALS, but wouldn't take my bank statements or my car insurance bill or my renter's insurance bill. They said it had to be a utility bill. I didn't have any, my utilities are included in rent so obviously I don't have utility bills. They didn't listen to anything I said and were extremely rude and inflexible. The manager was so rude I couldn't believe it. Had to take another Uber back to my office and now I'm fighting for a refund.
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