Pros: the drop off was great...
Cons: ...the pick up was terrible....I get with covid there are staffing issues but the wait was way too long...went from dollar terminal counter, to dollar parking deck counter to Hertz counter.....reserved a full size suv(Nissan pathfinder or similar)...and the ONLY thing the guy would give me is a dodge mini van....when I asked for something else, that was the only option........there were 6-7 people that had been waiting a long time behind me so I quit talking about it and took the van......but extremely disappointed Hertz/dollar/thrifty couldn't come up with an alternative
Pros: Even though it wasn't the car I saw online it was ok.
Cons: the customer service was horrible. I has to walk and encounter so many rude people before I was able to pick up the car. They made me go to so many wrong places. No one answered the phone it was just terrible
Pros: The car was nice
Cons: They should be more accurate with the price.
Cons: Signage at the airport is a little confusing, but this is not the car company's fault
Pros: Reservation was not fulfilled as requested
Cons: Don't offer a car that is not available
Cons: I left something in the car and Dollar rental customer service online service was awful.
Cons: My flight was delayed past when the Richmond rental desk was scheduled to close at 10pm. I called customer service and spoke with someone who did not work at the branch I was trying to call because that is how it works. He informed me that he had entered my flight information into the reservation, and that the staff would wait for me to land. I arrived at the counter at 1004 pm, and they were closed. There was no phone number to call, or sign that said to go talk to the Hertz desk. It was just a sign that said their normal hours. I walked to the Avis desk and paid $5 less for the same thing.
Pros: Car was OK, not fully cleaned on the inside, but drove OK and had a full tank of fuel when I picked up.
Cons: Pick up area had no staff, no signs directing me to another rental companies booth (had to go to Hertz counter to pickup a Dollar rental?). Poor communication and signage. Lot wasn't well marked with regard to where the car was located.
Pros: Friendly staff, ease of pick up
Cons: No signage for return and it was eventually on a different floor than where I picked it up
Pros: Vehicle was comfortable
Cons: Customer service, charged extra, wrong information on the rental and charged extra to change it.
Pros: It was a nice car, I liked the model because of the features. Great on gas.
Cons: I’m tall and picked the wrong car. So low to the ground that I had to twist and turn to get in and out.
Pros: The price, the car clean, everything was easy, excellent service with the staff.
Cons: Everything a ok.
Mini (Dodge Grand Caravan or similar) is the most frequently booked car hire type from Dollar in Richmond.
Dollar has 1 car hire location in Richmond. Take a look at our Dollar hire location map to find the best car hires near you.