Car rental at Richmond Byrd Intl Airport
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Cheap car rentals at Richmond Byrd Airport
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| Compact |
| Intermediate |
| Standard |
| Full-size |
| Luxury |
| People mover |
| Passenger van |
| SUV |
| Commercial |
| Pick-up truck |
Top tips for hiring a car at Richmond Byrd Airport
- Book your car hire at Richmond Byrd Airport at least 1 day before your trip in order to get a below-average price
FAQs about renting a car at Richmond Byrd Airport
What is the best rental car company at Richmond Byrd Airport?
Based on ratings and reviews from real users on KAYAK, the best car rental company at Richmond Byrd Airport is Budget (6.3, 66 reviews).
Which car rental companies will pick you up at Richmond Byrd Airport?
Car rental companies that offer shuttle or pick-up services from Richmond Byrd Airport to off-airport locations include Alamo, Avis, Budget, Dollar, Enterprise Rent-A-Car, Hertz, National, Payless, and Thrifty.
Richmond Byrd Intl Airport car rental reviews and directory
Budget
6.3
Okay
132 reviewsCleanliness
7.0
Comfort
7.0
Pick-up/Drop-off
6.3
Value for money
6.6
One location in Richmond Byrd Intl Airport
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6.0 Okay
Oct 2022
8.0 Very Good
Aug 2022
2.0 Poor
May 2022
10.0 Wonderful
May 2021
Pros:
Fantastic, Polite and professionCons:
nothing4.0 Mediocre
May 2021
Cons:
Budget gave me a Toyota 4Runner that had previous glass breakage. The right passenger window had previously been broken out. However it was not fixed properly. So there was loud wind noise while driving.2.0 Poor
May 2021
Pros:
Staff was friendly.Cons:
It took two hours to get the car AND IT WAS NOT THE CAR WE RESERVED! These folks knew we were coming and it still too TWO HOURS to get any car available. I need a REFUND!Alamo
6.2
Okay
190 reviewsCleanliness
6.8
Comfort
6.9
Pick-up/Drop-off
6.2
Value for money
5.9
One location in Richmond Byrd Intl Airport
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2.0 Poor
May 2021
Pros:
Nothing, we got in at midnight and just wanted to go to our hotel but all the staff at the airport had already left and locked us in the parking garage. We were left stranded in a town we didn't know well and had to scramble for a late-night uber (of which there were almost none).Cons:
Someone could've been there to let us out so we could go safely to our hotel2.0 Poor
Apr 2021
Pros:
Nothing.Cons:
Alamo cancelled my reservation. I received a voice message on my phone when I was making my connection at O'Hare. When I arrived at Richmond they did nothing to help. I called the Alamo Customer Service number - would be on hold waiting for over 20 minutes each time I called. The only way you could get someone to answer a call was to choose the "Make a Reservation" option. Appears like the only time they would answer the phone is when they think they were going to get money. I had 4 different times when someone said they would call me back with some information. No one ever called me back. The manager at the Richmond Alamo counter provided me with no options. I had to press them to get information about being compensated for my Uber charges. I tried to get a car the next day and they still didn't have any available. With today's technology there is no excuses on why they could not have contingency plans in place to ensure they have enough cars based on the number of reservations they have booked. I will never rent another car from Alamo or Enterprise again. In Richmond they had 15 to 20 SUV's in the garage, when I asked about them then said that they were reserved. If my reservations got cancelled because I booked through Kayak and had a lower rate I will need to rethink about using Kayak. Having no car for the 3 days made it very difficult doing business and also on my client you had to chauffer me around the entire time. Alamo definitely demonstrated to me that they don't care about my business.10.0 Wonderful
Jan 2021
Pros:
Nice to be received with a smile. The line in Richmond was backed up about 12 deep. Team of 2 handled it well.Cons:
All good collaboration during this difficult time was super.4.0 Mediocre
Jan 2021
Cons:
I arrived from my flight at midnight with tired children while waiting out in the cold, first telling me they didn’t have my vehicle, then finally something came up which wasn’t the vehicle class i had picked and to top it off gave it to me with a huge mess and had to wait 30 minutes for them to bring it. Horrible experience. Don’t get how they allow you to make a reservation then not have it when you arrive to another state on vacation8.8 Very Good
Oct 2020
Cons:
Middle console had quite a bit of crumbs2.0 Poor
Sep 2020
Pros:
NothingCons:
They did not have a car for us, so anything could have been better.Dollar
5.9
Fair
117 reviewsCleanliness
6.6
Comfort
6.3
Pick-up/Drop-off
5.7
Value for money
6.1
One location in Richmond Byrd Intl Airport
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Reviews
2.0 Poor
May 2021
Pros:
Dollar had no one at their counter. After a scavenger hunt from location to location we ended up at hertz where system was down for 45 minutes as we waitedCons:
Service terrible and price was outrageous. We will let everyone we can know what a bad experience we had2.0 Poor
Apr 2021
Pros:
nothing....Cons:
pickup, one person working on a Saturday.....waited forever. Didn't get the right size SUV10.0 Wonderful
Apr 2021
Pros:
Drop off was very easy. The Explorer was super comfortable and easy to drive.Cons:
Inside of car was not cleaned very well at all. Fold down seats were full of dog hair. Between the seats was a nasty baby pacifier. So discusting !!!6.0 Okay
Feb 2021
Pros:
The staff made it easy. The car was perfect size.Cons:
It smelled of cigarettes really bad. And then I also smelled like them. I would have swapped but it was the only suv they had 😫2.0 Poor
Feb 2021
Cons:
There was only one person to service dollar, hertz and thrifty. I waited more than an hour outside in the cold to pick up the car. They would not call a supervisor because they said they couldn’t do anything anyway.10.0 Wonderful
Nov 2020
Pros:
Pickup and dropoff were very easy.Cons:
The car could have been cleaned a bit better--there was an old receipt trapped between the front seats, for example.Enterprise Rent-A-Car
8.7
Very Good
87 reviewsCleanliness
8.2
Comfort
8.8
Pick-up/Drop-off
8.8
Value for money
8.5
One location in Richmond Byrd Intl Airport
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10.0 Wonderful
Nov 2020
Pros:
Staff not unfriendly, but not friendly either.Cons:
Seems like I ALWAYS have to wait to pick up my rental - an opportunity for improvement. Another suggestion is for staff to go over basic functions of the vehicle before turning it over to driver (e.g., all audio functions, locations of 12V/USB/Bluetooth ports, gear shift function, adjustment for lights, wipers, mirrors, sun roof/shade, etc . New vehicles have so many new features and moved/redesigned standard features that it is overwhelming for a lot of older drivers.10.0 Wonderful
Oct 2020
Pros:
Yes2.0 Poor
Oct 2020
Pros:
NothingCons:
How about actually having the vehicle we reserved available? We had a group and birthday party plans that were completely ruined because the vehicle we reserved was not available.10.0 Wonderful
Aug 2020
Pros:
Staff was friendly and helpfulCons:
Nothing6.8 Okay
Jul 2020
Pros:
CourteousCons:
The car reeked of air freshener. They tried to cover up smoke smell. Didn’t work.2.0 Poor
Jun 2020
Pros:
NothingCons:
I wasn't even able to get a rental from enterprise because they told me last minute that they needed a credit card instead of a debit card even if it could be run as a credit card which left me carless. I wish they would have told me that from the beginning. I will never book with them again. It is unreasonable especially since they are more likely to get their money through a debit card. They weren't even willing to work with me at all and told me to go somewhere else so I got additional insurance coverage for no reason.Thrifty
7.9
Good
50 reviewsCleanliness
8.0
Comfort
8.4
Pick-up/Drop-off
7.5
Value for money
7.8
One location in Richmond Byrd Intl Airport
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8.0 Very Good
Feb 2020
Pros:
Staff was efficient and friendly, unusual for a car rental desk10.0 Wonderful
Jan 2020
Pros:
VERY friendly and super-helpful !! The lady at the drop off area was the best!4.8 Mediocre
Jan 2020
Pros:
Drop off was easyCons:
Thrifty service agent was unpleasant like she hated every minute of dealing with customers and I could have done without that. Was directed to another car rental place in the rental car area (I can't remember which kiosk, Avis maybe?) but then the envelope they used was Dollar, very confusing. No car was ready even though it didn't seem busy. We stood around for 30 minutes!!! Finally they brought us the car, which I found out was a 7 passenger SUV "recreational style" while I thought I had rented a full size SUV. I was told you can't rent a full size SUV on Thrifty.com. Such a bummer but we made due. There was melted candy below the window in the 3rd row seat on the left. Disgusting. How did they not see it? Never again with Thrifty!!10.0 Wonderful
Dec 2019
Cons:
This experience was great! Thirty is much better than Budget! Will never do business with Budget again! Sweet employees at Thrifty ad very helpful!6.8 Okay
Dec 2019
Cons:
Price8.0 Very Good
Nov 2019
Cons:
Depending on the time of day you land, one person might be managing 2-3 different rental desks (as has twice been my experience). The first vehicle I was given on this particular trip (a Jeep Cherokee) reeked of cigarette smoke and was not in great shape inside or out.Avis
6.6
Okay
53 reviewsCleanliness
7.2
Comfort
6.8
Pick-up/Drop-off
6.5
Value for money
6.5
One location in Richmond Byrd Intl Airport
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10.0 Wonderful
Jun 2021
Pros:
Dropping off was super easy.Cons:
If the rep at the counter can go more into detail about policies, everything was explained very fast.7.6 Good
Jul 2020
Cons:
The pick up process. It took a while to get the rental. Then the rental I reserved was not even the rental I got.2.0 Poor
Nov 2019
Cons:
Even with a reservation there were no cars available2.8 Poor
Oct 2019
Pros:
Staff was friendlyCons:
Car was not ready when I arrived at airport. All cars were dirty and being cleaned. Wanted to put my name on a list with 20 other people to call when/if they got a car clean that night. What is the purpose of a reservation if they are not going to honor it with an available car.10.0 Wonderful
Sep 2019
Pros:
Staff were friendly and pick-up and drop-off were a breeze.Cons:
Would have liked a shorter wait time for pick-up.8.8 Very Good
Jul 2019
Cons:
Trying to find the Avis inside the airport was a hassle. I called the actual location but the 800 line picked up and he was of absolutely no help.Payless
5.7
Fair
86 reviewsCleanliness
6.3
Comfort
6.0
Pick-up/Drop-off
5.9
Value for money
5.4
One location in Richmond Byrd Intl Airport
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7.9 Good
Jul 2021
6.0 Okay
Feb 2021
Cons:
A car available at the reserved time.10.0 Wonderful
Aug 2020
Pros:
Fun car. Great experience and easy processCons:
Nothing2.0 Poor
Nov 2019
Pros:
They were closed, like out of business.Cons:
Using a company that was in business.10.0 Wonderful
Oct 2019
Pros:
The woman at the car pick up window was very friendly and helpful2.0 Poor
Sep 2019
Cons:
Have a car. Any car. Lost a day of travel trying to find a vehicle from another agency. Will never consider Payless again.National
8.5
Very Good
23 reviewsCleanliness
8.4
Comfort
9.0
Pick-up/Drop-off
8.1
Value for money
8.5
One location in Richmond Byrd Intl Airport
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10.0 Wonderful
Aug 2020
Pros:
Car was nice and comfortable6.0 Okay
Jul 2020
Pros:
Easy drop offCons:
Reservation wasn't available when I picked up the car, I had to wait an hour.2.0 Poor
Dec 2020
Cons:
It needs to be more clear that a person's bank card with Visa logo and chip, will not be accepted to rent a car.10.0 Wonderful
Mar 2019
Pros:
Staff were extremely helpful and courteous.Cons:
No improvement necessary.9.2 Wonderful
Feb 2019
Pros:
Staff was great! I've rented cars in several locations recently and they were the best. Car was nice, but there was some stuff (hair clips, a lighter and a bottle of clear fluid) left in the car.Cons:
The Easy Pass could have stuck to the windscreen better. It feel off while driving several times and left me feeling around for it because I needed it.10.0 Wonderful
Oct 2018
Pros:
Nice vehicle, nice rate, nice serviceCons:
All went wellRoutes Car & Truck Rentals
5.3
Fair
6 reviewsCleanliness
6.0
Comfort
5.6
Pick-up/Drop-off
5.0
Value for money
5.6
One location in Richmond Byrd Intl Airport
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10.0 Wonderful
May 2021
Pros:
The staff was amazing! When we learned it was not at the airport we were concerned, however, we should not have been. A quick call (when we landed early) and moments later someone was there to pick us up. The driver was incredibly personable and professional. Arrived at the office and our car was "spiffed" up and ready to go. The staff could not have been better or more efficient. I would definitely use this service in Richmond again!Cons:
We had an excellent experience. When we returned the car, someone drove us to the airport in the same car that was packed up. Super happy!2.0 Poor
Dec 2021
Pros:
NoCons:
Not using them4.0 Mediocre
Oct 2020
Cons:
You could have answered the phone, brought me to rental center, and given me a car. I was never even able to connect with a person or receive a car. I had to uber.10.0 Wonderful
Sep 2020
Pros:
The staff was very friendly and accommodating to me, feel like they are way better than other companies here.Cons:
Nothing!4.0 Mediocre
Sep 2020
Pros:
Will never use this company again. And the fact that you allow them to post on your site is reprehensible. I had nothing but issues to start with they moved during the night (their words) before I picked up and they had not left a forwarding address until I called. It appears they are at the airport but they are not which adds to issues. I blew a tire on the way to my destination and they were no help. I called the car manufacturer to get a tow and paid for the tire replacement myself. There is also large scratch on vehicle which I am sure will be an issue. I have already turned over to my insurance company to handle. Clearly something hit the car and caused tire to blow. ABSOLUTELY NO HELP WHATSOEVER. SHADY COMPANY. DO NOT USE UNDER ANY CIRCUMSTANCES.Cons:
NO SUPPORT. SOMETHING ISN'T RIGHT WITH THIS PLACE. NOT SURE WHAT IT IS BUT IT'S NOT WORTH YOUR MONEY OR TIME. DO NOT RENT FROM THEM. NEVER AGAIN. CAR WAS ACTUALLY NICE AND NISSAN WAS WAY BIGGER HELP WITH TIRE ISSUE THAN ACTUAL RENTAL COMPANY. INEPT AT BEST.2.0 Poor
Jun 2021
Pros:
Staff was friendlyCons:
I ordered and paid for a full size car and received a compact car, staff insisted it was full size. a nissan kick is a compact car. pickup at the airport was a little confusing. When I went to return the car at 8:45 the office was closed and when i called the company number no one answered the phone. after 45 minutes someone finally showed up to take us to the airport to check the car in and give us a ride to the airport.Easirent
4.7
Mediocre
No reviews available
One location in Richmond Byrd Intl Airport
Hertz
No score available yet
One location in Richmond Byrd Intl Airport
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10.0 Wonderful
May 2017
Pros:
Quick and professional service.Cons:
Since this was my first time to rent at Richmond airport I had difficulty finding the return route. It could be more help if exit and return route could be given with the key to the car. Thank you.10.0 Wonderful
May 2017
Pros:
clean car in excellent condition2.0 Poor
Apr 2017
Pros:
NothingCons:
Would not let me pick up vehicle.8.0 Very Good
Apr 2017
Pros:
Correct car was ready. Paperwork short as it was already booked.Cons:
Correct car was ready. Paperwork short as it was already booked.it was a Saturday around noon, four people in line at the counter. Only one person working the counter. That is poor planning.8.4 Very Good
Apr 2017
Cons:
Had to provide a credit card for 200.00 deposit. Why??. Windows were filthy. Had to clean them myself. Morning shift not friendly10.0 Wonderful
Mar 2017
Pros:
Vehicle was new , clean and great gas mileageCons:
Nothing . All was goodEagle Rent A Car
No score available yet
One location in Richmond Byrd Intl Airport
One location in Richmond Byrd Intl Airport
Locations in Richmond Byrd Intl Airport
5381 Glen Alden Dr
+1 804 370 4520
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One location in Richmond Byrd Intl Airport
Locations in Richmond Byrd Intl Airport
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One location in Richmond Byrd Intl Airport
Locations in Richmond Byrd Intl Airport
1 Richard E Byrd Terminal Dr, Richmond, , USA Virginia
+1 914 368 0091
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Car rental locations at Richmond Byrd Intl Airport
Good to know
Most popular car type | Intermediate |
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