Car rental at Norfolk Airport

Car rental at Norfolk Airport

Search hundreds of travel sites at once for car hire deals at Norfolk Airport (ORF)

Norfolk, VA, United States - Norfolk
19 Aug — 26 Aug
Same drop-off
Norfolk, VA, United States - Norfolk
Fri 19/8
Noon
Fri 26/8
Noon
Driver's age:

Cheap car rentals in Norfolk Airport

Mini
Economy
Compact
Intermediate
Standard
Full-size
Luxury
People mover
Passenger van
SUV
Commercial
Pick-up truck

Norfolk Airport car hire reviews and directory

Rated no. 1
Alamo
Best rated
8.3 Excellent (172 reviews)
1 location in Norfolk Airport
Alamo
Locations in Norfolk Airport
  • 8.4
  • 8.5
  • 8.2
  • 8.3
  • 8.3
Recent reviews
10.0 Excellent9 Aug 2022
Quick pick off and drop off
1.9 Horrible27 Aug 2021
Though I reserved a car and had all ID and Credit cards needed, they would not rent to me. Apparently recently moving affects my ability to rent a car. Agent told me I could Uber to an off site rental location, but not other resolutions were offered.
7.9 Good10 Jul 2021
Agent for car pick up was quick, friendly, efficient. Same for drop off agent. Car had issues - low tire pressure light would not go off despite trying to fill the tire. Lights would not work on "Auto" so had to put them on manual. Got "Change Oil Soon" light during rental. One suggestion is to include a link to the vehicle's owners manual in the rental agreement, or e-mail the link to the customer. I had to search and search online for info that would have been in the owners manual.
2.0 Mediocre29 Jun 2021
The cat. The on-site staff st ORF.They gave us a car with a tire that had a slow leak. Now they are trying to charge for a roadside service that was canceled. They’re telephone customer service is awful.
6.0 Good11 Apr 2021
Windshield wipers needed changing. The car was shaking twice while driving.
2.0 Mediocre5 Mar 2021
Vehicle not ready..had to drive to another rental location to get the right vehicle. Car had bad smoke smell
10.0 Excellent9 Jan 2021
Friendly staff and the car was very well taken care of.Service was great.
8.0 Excellent3 Jan 2021
Friendly staff, easy in and out for pick up and returnPrevious renters had clearly smoked inside the car, it smelled awful.
4.0 Okay27 Dec 2020
The pickup was a waste of my time. I pre-registered for pickup online. When I arrived to pickup the car I showed the completed document on my to the clerk. She didn’t look at it, but gave me papers to fill out. I explained that I completed the information online. The clerk said “I don’t know anything about it. You can talk to my manager if you want.”
9.2 Excellent19 Oct 2020
Everything was good.Everything was good and flowed pretty well.
Rated no. 2
Dollar
7 Good (150 reviews)
1 location in Norfolk Airport
Dollar
Locations in Norfolk Airport
  • 7.5
  • 7.3
  • 6.9
  • 6.9
  • 6.9
Recent reviews
6.0 Good20 Jul 2022
The first day of my price check, it was $60/day. The next day, when I was ready to buy, it was $125 and up???????
2.0 Mediocre14 Jul 2022
DO NOT RENT FROM THIS LOCATION. There is no toll package and you will be charged $15.00 for every toll you go through. There are many tolls around Rochester and there are no cash payment options. So, if you drive anywhere, you'll be looking at at least $30 dollars in administrative fees. I will NEVER rent through Dollar again, especially from this location. 0 stars, avoid at all costs.
2.0 Mediocre13 Jul 2022
2 hour delay waiting for car
2.0 Mediocre14 Jun 2022
I canceled my reservation 3 days in advance..You Owe me my deposit of $198.00 or more..Please return my Deposit to my Credit Card on File..Joan Hennessy
4.0 Okay12 Jun 2022
Waited in line for an hour, dollar didn’t even have a booth open, had to pick up from another agency. Oil needed changed upon pick up.
2.0 Mediocre7 Jun 2022
Car was not available for me when I arrived. Car was given to customers who booked on Dollar website only
10.0 Excellent21 May 2022
Overall great experience. Did find 2 soda containers
10.0 Excellent13 Feb 2022
Fantastic!
2.0 Mediocre7 Jan 2022
Price quoted by Kayak was not honored by Dollar Rental. Dollar rental deferred responsibility to Kayak. Kayak deferred responsibility to Dollar. No resolution.
2.0 Mediocre9 Nov 2021
Dollar rental lied about charges and final charges.
Rated no. 3
Budget
6.9 Good (126 reviews)
1 location in Norfolk Airport
Budget
Locations in Norfolk Airport
  • 7.2
  • 7.4
  • 6.8
  • 6.9
  • 6.9
Recent reviews
10.0 Excellent31 Jul 2022
The pickup and drop off process was fast and easy. The windows were a little cleaner than my last rental
2.0 Mediocre12 Jul 2022
I booked via you all to get a car the day of. When I arrived they informed me that any bookings past midnight they couldn't honor and that it was the fault of the 3rd party to allow bookings. So I didn't get a car.
2.0 Mediocre29 Jun 2022
The car they gave me was in very bad shape, old and dirty. I complained and they gave me a better car. I lost valuable time
2.0 Mediocre19 Jun 2022
One agent. Waited in line 1.5 hours in line for the pickup. No cars ready . Car damaged. No washer fluid.
10.0 Excellent10 May 2022
I would appreciate, Best service, friendly team, thanks for Raphael
10.0 Excellent26 Apr 2022
Friendly staff Clean car
2.0 Mediocre21 Apr 2022
I was quoted one price and it said the price included taxes and fees but then my actual price (with no add ons for insurance or gas or anything else) was $40 higher. At least I think it is because they don't even allow me to see the receipt that they just sent me via email. It's unopenable. I don't think I will book through this site again if it's not resolved. I have used other sites in the past but had Kayak open for booking a flight.
8.0 Excellent14 Apr 2022
The car smelled of smoke, and took 25 minutes wait to pick up. Because I had people to meet, another wait of 25 minutes for a new car, I could not do. The car gave me a headache
2.0 Mediocre29 Mar 2022
Awful experience, waited nearly 3 hours for our rental car even though we had reservations months in advance!!
10.0 Excellent23 Feb 2022
I had a good experience overall.
Rated no. 4
Enterprise
8.3 Excellent (34 reviews)
1 location in Norfolk Airport
Enterprise
Locations in Norfolk Airport
  • 8.5
  • 8.2
  • 8.2
  • 8.4
  • 7.6
Recent reviews
10.0 Excellent17 Sep 2021
Our flight was delayed, but this didn't end up being a problem at all. We actually got upgraded which was nice! As always, the Enterprise staff at pickup and drop off were great.
10.0 Excellent5 Feb 2021
Upgraded me to an amazing truck. Airport pickup was surprisingly easyJust have a hard time paying so much for a 24 hour rental
10.0 Excellent21 Oct 2020
Fast and easy check out and the car was great (no funny smell and everything worked).
10.0 Excellent25 Jun 2019
It was a wonderful experience. The truck was clean and was fully gas. The attendant was very nice. Walked around the car with me and checked for scratches or other damages.
6.4 Good3 Jun 2019
Staff was great, prompt and responded quickly. Got me on the road as soon as possible.I got a sports car for a few days. Drove it, the radio wasn't functioning, went to drive the car back to the airport and the vehicle was completely dead.
2.0 Mediocre10 May 2019
Nothing - the staff did not let me rent the car because I didn’t have a return flight - I’m military.Rented a car
2.0 Mediocre23 Feb 2019
100% terrible.Everything. Didn’t even honor the reservation. Ended up not getting the car and got an Uber.
6.4 Good12 Nov 2018
Having a kiosk with people in the garage to check me in, though it wasn't clear whom to see.Confusing drop-off, not well or clearly indicated. And this review label says the drop-off was in Norfolk, but it was actually at the airport in Newport News, VA.
10.0 Excellent28 Apr 2018
Great Job Enterprise!You guys are all so friendly and efficient!Not a single complaint
10.0 Excellent31 Jan 2018
Kayak gave me a great deal.Check in and check out went great.
Rated no. 5
Avis
7.5 Good (38 reviews)
1 location in Norfolk Airport
Avis
Locations in Norfolk Airport
  • 7.8
  • 7.8
  • 7.2
  • 7.8
  • 6.9
Recent reviews
10.0 Excellent16 Jul 2022
Everything was just as expected. No hassles.
2.0 Mediocre1 Feb 2022
That they would have told the truth. Tracy, was a professional and made my day. But I found out the charges she told me was supposed to be a temporary hold turns out with me bullshit fees/taxes. I was expecting to pay only 700-800$ instead they charged me nearly a 1000$. The car was detailed and clean. The person who I dropped it off with was professional and apologized for the confusion. I told him there was no confusion. I looked online and thinking I was going to back 700-800$, not nearly 1000$. The messed up part is that I can’t do anything about it. If I had known how much I was going to pay before booking that would have been better. They charged me $80 for a recovery fee, and other bullshit fees. Wtf are they recovering?
10.0 Excellent26 Jan 2022
I loved the suv! Pick up was quick and the ride was great!
1.9 Horrible20 Sep 2021
DO NOT rent from Avis. I was one of about thirty people who had to wait over three hours for a car to show up. They overbooked everyone and didn't have the cars to fill the reservations - and everyone waiting had a reservation. Terrible company, terrible practice, there was a crowd of us stranded at the airport because of their awful service. Steer clear. It's not worth the frustration.
1.9 Horrible18 Aug 2021
I was charged for a car but then when I arrived they did not have one. I’m still trying to get my money back.
10.0 Excellent15 Jun 2021
Friendly and helpful staff. Check out and in was a breeze. Car was great.The price. $330 after taxes and fees is steep.
10.0 Excellent29 May 2021
Everything about the rental from start to finish was great. Everyone was polite and helpful.Explain the $200 hold until car is returned. No one said anything about it and I did t see it in my information.
6.0 Good30 Apr 2021
The staff did their basic job but we were charged for gas and brought it in with a full tank.The above definitely and also the car was received in terrible condition.
6.0 Good9 Jan 2021
I like how easy is to return the vehicle.I didn't get the car I asked for and the vehicle I got was given had dirty handprints on the overhead where the sun-cover is, on both sides also the vehicle was damaged on the passenger side door.
10.0 Excellent16 May 2020
Smooth transition.N/A
Rated no. 6
Hertz
7.1 Good (98 reviews)
1 location in Norfolk Airport
Hertz
Locations in Norfolk Airport
  • 7.7
  • 7.6
  • 7
  • 7
  • 7.1
Recent reviews
10.0 Excellent18 Jun 2022
Only improvement could have been with their pricing. I ended up getting there 30min earlier than expected. Instead of saying no problem, I was told I need to drop the car off 30min earlier on return. They have every right to expect compensation for their product/services and if 30min is no big deal then the guy says well he's just 30min earlier than that (and this logic never ends) and Hertz could be out a significant amount of money. But it also took me more than 30min to go through the rental process, get the car, and leave the airport. It just seemed like the company wanted every $0.10 they could get. Maybe a little flexibility would have been better. Still no complaint.
2.0 Mediocre5 Jun 2022
Hertz has the absolute worst customer service I have ever experienced. The 800 number was not located in the US. There was never a supervisor available the 4 times I called. I used their email and it says they will reply within 2 weeks. It took them 3 weeks to reply by email.. I finally got ahold of them on twitter only to be ghosted. When I arrived to pick up the car, the exact issue I was trying to contact them about happened. Luckily the counter folks were nice, but it still resulted in us waiting 2 hours for our car to be ready…. Never again will I rent a Hertz brand car
10.0 Excellent2 Jun 2022
Went above and beyond expectations. It was our first time to rent a vehicle for over the road travel due to an emergency. The staff at Hertz in Norfolk -Jacobay- and the staff member in Memphis who signed the car in welcomed us back home It was a nice touch after two rough days. Stay the course:
2.0 Mediocre27 May 2022
Was told by Hertz that the insurance I purchased on kayak wasn't valid and that I needed to purchase insurance directly from them. They didn't have any cars in stock and I had to wait an hour for a car to be returned. When I got into the car it was disgusting. There was some sort of oil/fluid on the center console and arm rest, the car hadn't been cleaned.
10.0 Excellent5 Apr 2022
Easy to pick up/drop off, car was clean and price was right!
10.0 Excellent4 Apr 2022
great
8.0 Excellent3 Jan 2022
Ordered a large SUV but actually got a large station wagon with limited back seating for 3 people.
2.0 Mediocre30 Nov 2021
I didn't get my rental because I was not informed that I needed a physical major credit card even though I had it on my phone so my trip was canceled.
2.0 Mediocre15 Nov 2021
Hertz had left for the day when I went to pick my rental I had to go with another rental company
5.9 Okay3 Sep 2021
The sticker on the car said clean but the car was not cleaned. All windows had smudges and streeks all over as well as dirty doors. Sounds like there is something loose either under the driver's seat or under the car in that vicinity.
Rated no. 7
Thrifty
7 Good (74 reviews)
1 location in Norfolk Airport
Thrifty
Locations in Norfolk Airport
  • 7.2
  • 7.1
  • 6.9
  • 6.8
  • 6.8
Recent reviews
10.0 Excellent26 May 2021
Great choice for the trip!
4.4 Okay22 Oct 2020
The staff was ok at pick up & drop off.1) Customer service availability should be a lot better than what it is. I needed instruction from customer service at 5:30am eastern time involving misgiven info from a reservations specialist regarding my drop off location open time so i dropped the car off at another location that just opened for the day since i couldn't wait for my location to open. Because i kept getting a recording saying customer service closed it costed me an extra $100.00 for drop the car off at another Thrifty location rather than leave it abandoned & be liable for it.
6.8 Good25 Aug 2020
Car was very nice , comfortable, easy checkout considering this covid situation. Clerk at Hertz was awesome.The van had tire pressure light on
2.0 Mediocre25 Aug 2020
When we arrived there were NO cars available and we were told it would be a 4 hour wait!!! To this day I STILL have not received my refund!!!! I was supposed to pickup the car on Aug 15th, today is Aug 25th and STILL no credit on my credit card!!!!
2.0 Mediocre23 Aug 2020
I arrived at 9am to find out that I couldn't rent car til 3pm...then I was told I had to have a $200 deposit aside from the price of the car and I didn't have enough to cover it.... Thrifty/Hertz wouldn't let my sister pay for my rental over the phone.... so I sat there stranded with my luggage all day trying to figure out how I was going to come up with the money so I can get home....it was very upsetting so I never got the rental
7.6 Good28 Jul 2020
The staff was helpful at pick up.The car wasn't very clean. Sticky stuff on the gear shifter, seatbelts. The windows were dirty inside and out. Visibility was difficult.
2.0 Mediocre27 Jul 2020
NothingAbsolutely worst car rental experience ever. my mag strip on my credit card was damaged. No chip reader, cant enter information manually. So i couldn't get a car, luckily avis saved the day
10.0 Excellent12 Jul 2020
Nothing really.
8.0 Excellent8 Jul 2020
Overall experience was professional and quick.
2.0 Mediocre30 Mar 2020
Nothing. They overbooked and left me stranded and did nothing to offer to help.They overbooked and ran out of cars, leaving me in an unfamiliar city. They offered no options for help and customer service was extremely rude.
Rated no. 8
Payless
5.6 Okay (90 reviews)
1 location in Norfolk Airport
Payless
Locations in Norfolk Airport
  • 6
  • 6.1
  • 5.4
  • 5.1
  • 5.9
Recent reviews
6.0 Good13 Apr 2022
Sorry, I sent the review to the wrong group. Dr. Joseph Jones
6.0 Good22 Dec 2021
The van itself was fine and pretty clean. Drop off was easy. The scheduled pick up at 9am on a Sunday took more than an hour and a half to have the vehicle, which then threw off my departure time. There was not a long line or wait. Just not enough staff and no progress made as to getting my rental.
2.0 Mediocre7 Nov 2021
Didn’t get car
1.9 Horrible10 Oct 2021
The receipt gave ORF as the site to pick up the car; but the address stated was on Military Circle. So where do I go. I went to the address. The place looked like it had been closed for awhile. So i get to the airport and have to ask each company if the deal with Payless. Budget does. They don’t have a convertible….haven’t had one all summer. BUT THE WEBSITE OFFERED ME A SILVER VW BEETLE CONVERTIBLE!!!!!!! Whatever happened to customer service AND INTEGRITY? “In fact we haven’t had any cars all summer!!!! But we couldn’t shut the website down.” WHAT???
10.0 Excellent28 Sep 2021
Where to rent the car in the airport was confusing. Need a sign by Budget and Avis
1.9 Horrible30 Aug 2021
They were closed. Had to find another car rental place!! Horrible experience.
1.9 Horrible26 Jul 2021
No notice that the pick up location was closed.
7.9 Good18 Jul 2021
No Payless counter at Norfolk airport. Finally found out after much consternation that the Avis counter took care of Payless rentals. There was no signage to that effect. Not a good start. One final surprise was a $200 contingency fee hold back added to the pending charge. How about letting the customer know before hand how much the hold back fee will be so that there’s no shock when checking your credit card account. The car, a Kia K5 LX, was great.
5.9 Okay10 Jul 2021
Easy pick-up and drop off
1.9 Horrible9 Jul 2021
The Payless office is 10 min away from the airport. When we got to it, there was a printed paper in the window saying they were closed, and to go back to the airport and check in at Avis. They could have easily sent an email or text or posted a sign at the airport. Avis said that office (listed on the confirmation email) had been closed for a year and a half.
Rated no. 9
National
9.6 Excellent (8 reviews)
1 location in Norfolk Airport
National
Locations in Norfolk Airport
  • 9.5
  • 9.7
  • 9.7
  • 9.7
  • 9.5
Recent reviews
10.0 Excellent20 Nov 2019
Staff was great. The girl at the counter was just helping out so it took a little while but she was very friendly and it made the wait much better.Nothing. we got a much better vehicle than expected and it was a great experience. we will definitely use National next time we travel.
9.6 Excellent11 Aug 2019
Easy pickup steps from baggage claim & drop off was a breeze.Pricing
7.6 Good19 Jun 2017
Reasonable pricing for upgrade and insuranceThe odor in the car, and dirty windshield
Easirent
1 location in Norfolk Airport
Easirent
Locations in Norfolk Airport
Recent reviews
Sunnycars
1 location in Norfolk Airport
Sunnycars
Locations in Norfolk Airport
Recent reviews
790 travellers who rented a car in Norfolk Airport gave the car agency they used an average rating of 7.2

Car rental locations at Norfolk Airport

Good to know

Most popular car type

Mini

Top tips for renting a car at Norfolk Airport

  • The Norfolk International Airport is to the northeast in a section of town near the outskirts of the city. It is not very accessible using public transit. If you need to get into town in a timely manner, consider renting a vehicle by booking through KAYAK. You will be a short drive from downtown Norfolk once you have your rental.
  • When thinking about a car rental at Norfolk International Airport, always plan ahead. Norfolk is on the water so summertime will be busier than other times of the year, making planning ahead all the more necessary when renting a car during that time of year. A Norfolk Airport car rental is convenient when you book ahead through KAYAK.
  • The city of Norfolk has a lot of lovely sites to see. There is no better way for a visitor to see them at their own pace than with your own rental car. Once you rent your car, check out nearby Norfolk Botanical Gardens if you have some free time. There are also numerous other things to do in Norfolk, including restaurants, shopping, golf, the zoo, and more. Renting a car at Norfolk International Airport opens up the whole city for you to explore.
  • A Norfolk Airport car rental offers many options to find the car you need. Summers are hot and rainy in Norfolk so think about the time of year before you rent that convertible. It doesn't get too cold but heated seats could be just the thing one needs after a swim. Consider all of the options you're looking for when renting and book through KAYAK so you can size up your options before committing.
  • Book your rental car at Norfolk Airport at least 1 day before your trip in order to get a below-average price

FAQs about renting a car at Norfolk Airport