Richmond car rentals

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Richmond, VA, United States27 Oct — 3 Nov
Same drop-off
Richmond, VA, United States
Tue 10/27
Tue 11/3

Richmond car rental information

Pick-up locationRichmond
Rental locations32
Airport locations13

Richmond car rental reviews and directory

Rated no. 1
Alamo
Best rated
8.4 Excellent (177 reviews)
1 location in Richmond
Alamo
Locations in Richmond
1 Richard E Byrd Terminal Dr+1 844 370 8283
Monday06:00 - 23:59
00:00 - 01:00
Tuesday06:00 - 23:59
00:00 - 01:00
Wednesday06:00 - 23:59
00:00 - 01:00
Thursday06:00 - 23:59
00:00 - 01:00
Friday06:00 - 23:59
00:00 - 01:00
Saturday07:00 - 23:59
Sunday07:00 - 23:59
00:00 - 01:00
  • 8.7
  • 8.7
  • 8.4
  • 8.3
  • 8.2
Recent reviews
10.0 Excellent15 Oct 2020
Cons: Middle console had quite a bit of crumbs
2.0 Mediocre8 Sep 2020
Pros: NothingCons: They did not have a car for us, so anything could have been better.
2.0 Mediocre27 Aug 2020
Pros: Nothing at all. The pick up location closed an hour earlier and i wasn't able to pick up my rental. Resulting in an increase of payments i made that could have been avoidCons: For Alamo to stick with their operating hours so we can plan ahead
7.2 Good27 Jul 2020
Cons: Car was not ready when I arrived almost 2 hours after targeted pick up time. It was in satellite lot and had to be washed.
8.0 Excellent20 Jul 2020
Pros: Everything from pick up to drop off went smoothlyCons: The car was pretty beat up. It had a lot of damage and makes me nervous that there is no check out when you first get the car. My wife did a video of the car before we left for a record of damage that we don't get unnecessarily charged for. Weird is that it has been 2 days now and they still haven't billed my card yet.
5.2 Okay24 Jun 2020
Cons: I reserved a car and asked for a particular car they say have lots of but when I picked up it was not there.
2.8 Mediocre24 May 2020
Pros: There was nothing to like about this experience.Cons: The car reserved was Not available and we were lied to by all staff involved. . We were told that “ an upgrade” was available but the car we were given was the same price as the one we reserved and not what we wanted or reserved. We were given a car that was not cleaned well as we found other drivers reach in the car. The whole experience was dishonest and we will NEVER choose Alamo again.
7.2 Good21 Feb 2020
Pros: The staff was friendly.Cons: The car smelled like cigarette smoke covered up by heavy perfume.
10.0 Excellent4 Feb 2020
Pros: Friendly staff. Very efficient.Cons: Nothing
2.0 Mediocre25 Nov 2019
Pros: They have poorly communication with the customer the sale person name nick in the counter i ask him if i can return the car late in my return day and he yes no problem. The fact is he never told is was going to a extra charge for it. This very bad service. And i have to pay for this miscommunication. Then the manager in shift send that can only take 60 dollar from the bill. My bill was 322. It came to 422. Less the 60dollars i pay 375. i will never rent a car from them. And i travel a lot and rent a lot of cars. I will not do business with them at all .
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Rated no. 2
Enterprise
8 Excellent (108 reviews)
10 locations in Richmond
Enterprise
Locations in Richmond
1 Richard E Byrd Terminal Dr+1 833 268 5452
Monday07:00 - 23:59
Tuesday07:00 - 23:59
Wednesday07:00 - 23:59
Thursday07:00 - 23:59
Friday07:00 - 23:59
Saturday08:00 - 20:30
Sunday08:00 - 20:30
207 E Main St+1 804 648 7612
Monday08:00 - 20:30
Tuesday08:00 - 20:30
Wednesday08:00 - 20:30
Thursday08:00 - 20:30
Friday08:00 - 20:30
Saturday09:00 - 12:00
Sunday00:00 - 01:00
4713 W. Broad St.+1 804 355 7707
Monday08:00 - 20:30
Tuesday08:00 - 20:30
Wednesday08:00 - 20:30
Thursday08:00 - 20:30
Friday08:00 - 20:30
Saturday09:00 - 12:00
Sunday00:00 - 01:00
5105 S. Laburnum Ave+1 804 222 2700
Monday08:00 - 20:30
Tuesday08:00 - 20:30
Wednesday08:00 - 20:30
Thursday08:00 - 20:30
Friday08:00 - 20:30
Saturday09:00 - 12:00
Sunday12:00 - 16:00
6109 W. Broad Street+1 804 673 0500
Monday08:00 - 20:30
Tuesday08:00 - 20:30
Wednesday08:00 - 20:30
Thursday08:00 - 20:30
Friday08:00 - 20:30
Saturday00:00 - 01:00
Sunday00:00 - 01:00
6485 Iron Bridge Rd+1 804 205 9000
Monday00:00 - 01:00
Tuesday00:00 - 01:00
Wednesday00:00 - 01:00
Thursday00:00 - 01:00
Friday00:00 - 01:00
Saturday00:00 - 01:00
Sunday00:00 - 01:00
7311 Hull Street Rd+1 804 205 9000
Monday08:00 - 20:30
Tuesday08:00 - 20:30
Wednesday08:00 - 20:30
Thursday08:00 - 20:30
Friday08:00 - 20:30
Saturday09:00 - 12:00
Sunday00:00 - 01:00
7919 W Broad St+1 804 346 8666
Monday08:00 - 20:30
Tuesday08:00 - 20:30
Wednesday08:00 - 20:30
Thursday08:00 - 20:30
Friday08:00 - 20:30
Saturday09:00 - 12:00
Sunday00:00 - 01:00
8028-a Midlothian Turnpike+1 804 330 3030
Monday08:00 - 20:30
Tuesday08:00 - 20:30
Wednesday08:00 - 20:30
Thursday08:00 - 20:30
Friday08:00 - 20:30
Saturday09:00 - 12:00
Sunday12:00 - 16:00
9001 W Broad St+1 804 217 6323
Monday08:00 - 20:30
Tuesday08:00 - 20:30
Wednesday08:00 - 20:30
Thursday08:00 - 20:30
Friday08:00 - 20:30
Saturday00:00 - 01:00
Sunday00:00 - 01:00
  • 7.9
  • 8
  • 8
  • 8.2
  • 7.8
Recent reviews
10.0 Excellent14 Oct 2020
Pros: Yes
2.0 Mediocre13 Oct 2020
Pros: NothingCons: How about actually having the vehicle we reserved available? We had a group and birthday party plans that were completely ruined because the vehicle we reserved was not available.
6.0 Good12 Oct 2020
Pros: The drop off was easy and efficientCons: I was told that they did not have my car I reserved, then they did have it. It had no gas, so I had to wait for it to be filled up. They didn’t say anything about a $200 deposit, and they kept changing the price I paid while I was there.
2.0 Mediocre24 Sep 2020
Pros: Wasn’t allowed to rent car because I have a NC drivers licenseCons: between polices and their needs! Due to The environment that we are in with this Virus I’d 2020 I can not get into the DMV to change my drivers license to VA! But If I were traveling and my car broke down and I need a rental ! This would not happen at this location!?
2.0 Mediocre24 Sep 2020
Pros: So I didn’t get to rent the car because of a rule about the drivers license not being VA! I was told that I could not rent !Cons: Polices are not standard across brand! And each location is given the power to stretch or blur the line between polices and their needs! Due to The environment that we are in with this Virus I’d 2020 I can not get into the DMV to change my drivers license to VA! But If I were traveling and my car broke down and I need a rental ! This would not happen at this location!?
10.0 Excellent21 Aug 2020
Pros: Staff was friendly and helpfulCons: Nothing
10.0 Excellent29 Jul 2020
Pros: The staff is GREAT! I will be back if I ever need another rental!Cons: I definitely recommend ENTERPRISE❤️
6.8 Good18 Jul 2020
Pros: CourteousCons: The car reeked of air freshener. They tried to cover up smoke smell. Didn’t work.
10.0 Excellent2 Jul 2020
Pros: I appreciate that they had adapted for the pandemic. I felt safe with the process and the rental.
2.0 Mediocre30 Jun 2020
Pros: I didn’t like anything, we reserved our car for 8am, and 10am we were still waiting for them to bring a car from another location. Not only did we miss our flight from DC they gave us a car that was like $28 more per day and expected me to pay the difference which I couldn’t afford. You guys ruined everything and even made us arrive a day late for our vacation. When you’re on dialysis traveling can be extremely hectic & you guys made it ten times more difficult for a single mother trying to go on a trip.Cons: Only book the cars that you have, we wasted so much time waiting on a economy sized car only to be hit with a 2 door Camero from another lot that we couldn’t afford. You seriously ruined my 1st solo vacation with my kids, nothing went as planned after we didn’t have a car to get to the airport. I seriously can’t think of any way it could’ve gotten worse. You made me look unreliable to the 2 people that were looking up to me for a good time.
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Rated no. 3
Budget
7.2 Good (122 reviews)
4 locations in Richmond
Budget
Locations in Richmond
1 Richard E Byrd Terminal Dr+1 804 222 6090
Monday06:30 - 23:59
Tuesday06:30 - 23:59
Wednesday06:30 - 23:59
Thursday06:30 - 23:59
Friday06:30 - 23:59
Saturday07:00 - 23:59
Sunday07:00 - 23:59
4204 West Broad Street+1 804 254 2005
Monday09:00 - 12:00
Tuesday09:00 - 12:00
Wednesday09:00 - 12:00
Thursday09:00 - 12:00
Friday09:00 - 12:00
Saturday09:00 - 12:00
Sunday09:00 - 12:00
7923 West Broad Street+1 804 217 6645
Monday09:00 - 12:00
Tuesday09:00 - 12:00
Wednesday09:00 - 12:00
Thursday09:00 - 12:00
Friday09:00 - 12:00
Saturday09:00 - 12:00
Sunday09:00 - 12:00
8231 Midlothian Turnpike+1 804 330 0058
Monday09:00 - 12:00
Tuesday09:00 - 12:00
Wednesday09:00 - 12:00
Thursday09:00 - 12:00
Friday09:00 - 12:00
Saturday09:00 - 12:00
Sunday09:00 - 12:00
  • 7.4
  • 7.5
  • 7.1
  • 7
  • 7.1
Recent reviews
2.0 Mediocre19 Oct 2020
Pros: They continue to give away the vehicles we reserved.Cons: Actually fulfill the reservations we make online.
2.0 Mediocre6 Jul 2020
Pros: I waited was almost 2 hours past my schedule time just to be told my credit was not enough to rent the vehicle, which the site mentioned nothing about. I also never received a refund for the payment I made when scheduling the vehicle.Cons: Given notice of credit checks as well as immediate refunds for business not used!!!
9.2 Excellent25 Jun 2020
Pros: Car was good, cleanCons: Staff at Budget pickup in Richmond was just fine, nothing wrong with them, but just did their job and that was all.
6.0 Good8 Jun 2020
Pros: The woman working the counter was professional and calm in spite of a messy situationCons: Not enough attendants, didn't have the car I ordered.
8.8 Excellent1 Apr 2020
Pros: Since the cost of extending my rental was more than twice what it was to rebook, turn in the current car, and pick up another in the exact same class, I opted for the latter. I decided to wait at the desk for vehicle pickup before going inside to the rental counter, to ask if it was possible (particularly given the current state of the world) for me to just take the same car again. They were friendly, helpful, and willing to accommodate, and my decision to wait and ask even saved me a trip to the closed rental counter inside.Cons: There are always too few employees doing too many jobs for too many different rental companies at Richmond Airport. After waiting in line inside to do the paperwork to rent the car, there is almost always a 15+ minute wait outside in order to actually get the car. It's terribly inefficient.
2.0 Mediocre9 Feb 2020
Pros: Never rented it... upon reaching counter agent informed me couldn't rent to me
6.8 Good7 Feb 2020
Pros: The pickup and drop off was relatively simple.Cons: The staff could have been more interested in helping customers. I was initially cut in front of in line and I patiently waited for that person to be helped, I approached the desk smiling and greeting the person with a friendly attitude. I was not greeted or acknowledged in any way for at least 20-30 seconds. The representative was mumbling questions and when I needed her to repeat herself, she was surly and patronizing speaking like I was an idiot. I will go to any other car rental outlet if it means I do not have to interact with this person ever again.
2.0 Mediocre6 Feb 2020
Pros: NothingCons: They could have actually had a vehicle.
2.0 Mediocre27 Dec 2019
Cons: My experience at the counter in the RIC airport was so terrible that I ended up canceling and going with Enterprise. I wish I had’ve gotten the name of the counter costumer service rep, but she should not be working with the public.
7.2 Good23 Dec 2019
Cons: Clean the car prior to renting. There were food items left in the car from the previous renter.
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Rated no. 4
Thrifty
7.6 Good (57 reviews)
1 location in Richmond
Thrifty
Locations in Richmond
1 Richard E Byrd Terminal Dr+1 804 222 8751
Monday08:00 - 20:30
Tuesday08:00 - 20:30
Wednesday08:00 - 20:30
Thursday08:00 - 20:30
Friday08:00 - 20:30
Saturday08:00 - 20:30
Sunday08:00 - 20:30
  • 8
  • 7.7
  • 7.6
  • 7.4
  • 7.5
Recent reviews
10.0 Excellent4 Sep 2020
Pros: Comfortable car, clean and very simple steps to pick it up and drop offCons: n/a
10.0 Excellent19 Aug 2020
Pros: The staff was extremely professional while we were checking in. He made sure we knew where our car was, and even helped with directions to our destination that night. I would definitely go back!Cons: He could have asked the person that had checked in before us to wait until we were finished to have his questions answered.
2.4 Mediocre28 Jun 2020
Pros: The experience was the worst I've ever had. There was no attendant at the Thrifty counter. There was a sign that said go to the Thrifty attendant in the parking garage. There was no attendant there, either, and a sign that said go to the Hertz counter. There were 10 people in front of me in line and I waited 45 minutes in line, making me late for my appointment. The attendant didn't have any envelopes for my sales contract and because he talked to a person in front of me about video games for several minutes caused the wait to be linger than it should have. When I returned my car there were no attendants in the garage I had to drop off my key in the after hours box, and I still have not received an email receipt. The entire experience was a fail and in 25 years of renting vehicles this is the first time I've ever complained.
6.8 Good13 May 2020
Pros: No one was at the kiosk for pickup. The sign inside the airport said go to the garage. We get to the garage and there’s another sign that said to go to the lower level but no one was downstairs. An agent from another rental service said go to Hertz, the parent company. Nobody was there. So we call a number and no one answered. Eventually, after 20 minutes someone shows up. However, my online reservation wasn’t in the system. They had my name but not my info or payment. We stood there for another 30 minutes. In the end, I had to complete paperwork by hand. It took about an hour to get a car. It was ridiculous.Cons: Now that we’re in the pandemic, have a better system for customer service. Other rental agencies had people working at their booths. Nobody was waiting for a car. If someone is going to be away from the rental desk, have a bell, phone number or something to alert an agent.
8.0 Excellent12 Feb 2020
Pros: Staff was efficient and friendly, unusual for a car rental desk
10.0 Excellent28 Jan 2020
Pros: VERY friendly and super-helpful !! The lady at the drop off area was the best!
4.8 Okay4 Jan 2020
Pros: Drop off was easyCons: Thrifty service agent was unpleasant like she hated every minute of dealing with customers and I could have done without that. Was directed to another car rental place in the rental car area (I can't remember which kiosk, Avis maybe?) but then the envelope they used was Dollar, very confusing. No car was ready even though it didn't seem busy. We stood around for 30 minutes!!! Finally they brought us the car, which I found out was a 7 passenger SUV "recreational style" while I thought I had rented a full size SUV. I was told you can't rent a full size SUV on Thrifty.com. Such a bummer but we made due. There was melted candy below the window in the 3rd row seat on the left. Disgusting. How did they not see it? Never again with Thrifty!!
10.0 Excellent27 Dec 2019
Cons: This experience was great! Thirty is much better than Budget! Will never do business with Budget again! Sweet employees at Thrifty ad very helpful!
6.8 Good21 Dec 2019
Cons: Price
8.0 Excellent26 Nov 2019
Cons: Depending on the time of day you land, one person might be managing 2-3 different rental desks (as has twice been my experience). The first vehicle I was given on this particular trip (a Jeep Cherokee) reeked of cigarette smoke and was not in great shape inside or out.
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Rated no. 5
Payless
7.5 Good (76 reviews)
1 location in Richmond
Payless
Locations in Richmond
1 Richard E Byrd Terminal Dr+1 804 226 8153
Monday07:00 - 23:59
Tuesday07:00 - 23:59
Wednesday07:00 - 23:59
Thursday07:00 - 23:59
Friday07:00 - 23:59
Saturday07:00 - 23:59
Sunday07:00 - 23:59
  • 7.8
  • 7.8
  • 7.2
  • 7.2
  • 7.3
Recent reviews
10.0 Excellent22 Aug 2020
Pros: Fun car. Great experience and easy processCons: Nothing
2.0 Mediocre7 Nov 2019
Pros: They were closed, like out of business.Cons: Using a company that was in business.
10.0 Excellent13 Oct 2019
Pros: The woman at the car pick up window was very friendly and helpful
2.0 Mediocre27 Sep 2019
Cons: Have a car. Any car. Lost a day of travel trying to find a vehicle from another agency. Will never consider Payless again.
4.8 Okay1 Jul 2019
Pros: The staff was friendly.Cons: The car had bugs that bit us. The price charged was $35 more that the price on the reservation.
10.0 Excellent23 May 2019
Pros: Easy pick up and even easier drop offCons: Nothing.
3.6 Mediocre22 May 2019
Pros: drop off was fineCons: Saw an over charging me $450 on my 2 day rental without a reason
10.0 Excellent30 Apr 2019
Cons: Everything was perfect
10.0 Excellent7 Mar 2019
Pros: The pickup and drop-off experiences were both great; there were no problems with the vehicle, timing, or otherwise.Cons: Something that could have been better was the communication with the desk from off-site. After receiving word of a flight delay, we were unable to get an answer on the phone from the desk at the airport rental counter.
4.8 Okay4 Feb 2019
Pros: Would like to discuss what happened at the counter when I picked up the vehicle
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Rated no. 6
Avis
7.4 Good (52 reviews)
4 locations in Richmond
Avis
Locations in Richmond
1 Richard E Byrd Terminal Drive+1 804 222 7416
Monday06:30 - 23:59
Tuesday06:30 - 23:59
Wednesday06:30 - 23:59
Thursday06:30 - 23:59
Friday06:30 - 23:59
Saturday07:00 - 23:59
Sunday07:00 - 23:59
4204 West Broad Street+1 804 254 4146
Monday09:00 - 12:00
Tuesday09:00 - 12:00
Wednesday09:00 - 12:00
Thursday09:00 - 12:00
Friday09:00 - 12:00
Saturday09:00 - 12:00
Sunday09:00 - 12:00
7923 West Broad Street+1 804 270 0888
Monday09:00 - 12:00
Tuesday09:00 - 12:00
Wednesday09:00 - 12:00
Thursday09:00 - 12:00
Friday09:00 - 12:00
Saturday09:00 - 12:00
Sunday09:00 - 12:00
8231 Midlothian Turnpike+1 804 272 1476
Monday09:00 - 12:00
Tuesday09:00 - 12:00
Wednesday09:00 - 12:00
Thursday09:00 - 12:00
Friday09:00 - 12:00
Saturday09:00 - 12:00
Sunday09:00 - 12:00
  • 7.4
  • 7.5
  • 7.3
  • 7.3
  • 7.3
Recent reviews
7.6 Good20 Jul 2020
Cons: The pick up process. It took a while to get the rental. Then the rental I reserved was not even the rental I got.
2.0 Mediocre14 Apr 2020
Cons: I was charged but rental car place was not open.
4.8 Okay22 Dec 2019
Cons: They should adopt automatic picking up keys without standing one hour in line.
2.0 Mediocre20 Nov 2019
Cons: Even with a reservation there were no cars available
2.8 Mediocre7 Oct 2019
Pros: Staff was friendlyCons: Car was not ready when I arrived at airport. All cars were dirty and being cleaned. Wanted to put my name on a list with 20 other people to call when/if they got a car clean that night. What is the purpose of a reservation if they are not going to honor it with an available car.
10.0 Excellent23 Sep 2019
Pros: Staff were friendly and pick-up and drop-off were a breeze.Cons: Would have liked a shorter wait time for pick-up.
8.8 Excellent27 Jul 2019
Cons: Trying to find the Avis inside the airport was a hassle. I called the actual location but the 800 line picked up and he was of absolutely no help.
10.0 Excellent27 Jun 2019
Pros: Staff was very friendly and helpful. Pick up and drop off process was easy and uncomplicated.
10.0 Excellent25 Jun 2019
Pros: The staff at pick up in Richmond and at drop off in Lewisburg were friendly and excellent.Cons: Can't think of anything at the moment
10.0 Excellent3 May 2019
Pros: Great staff. Good value for the vehicle.
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Rated no. 7
Hertz
7 Good (92 reviews)
3 locations in Richmond
Hertz
Locations in Richmond
1 Richard E Byrd Terminal Dr+1 804 222 7228
Monday08:00 - 20:30
Tuesday08:00 - 20:30
Wednesday08:00 - 20:30
Thursday08:00 - 20:30
Friday08:00 - 20:30
Saturday08:00 - 20:30
Sunday08:00 - 20:30
4112 West Broad Street+1 804 355 3840
Monday08:00 - 20:30
Tuesday08:00 - 20:30
Wednesday08:00 - 20:30
Thursday08:00 - 20:30
Friday08:00 - 20:30
8021 West Broad St+1 804 270 3436
Monday08:00 - 20:30
Tuesday08:00 - 20:30
Wednesday08:00 - 20:30
Thursday08:00 - 20:30
Friday08:00 - 20:30
Saturday09:00 - 12:00
  • 7.2
  • 7
  • 6.8
  • 7
  • 7.1
Recent reviews
2.8 Mediocre22 Sep 2020
Pros: The staff was greatCons: they didn't have the car that I was trying to rent
2.0 Mediocre18 Jul 2020
Cons: The vehicle was not ready nor could have been at another location in the time I needed. Untimely has to book with another company.
10.0 Excellent16 Jun 2020
Pros: Staff was friendly and drop off was easy!
5.2 Okay12 Jun 2019
Cons: I rented a intermediate car and they gave me a compact. It didn’t have cruise control and the seat was very uncomfortable. I asked the guy about why I paid for an intermediate size car and got a compact and he lied and told me the car he rented me was intermediate.
2.0 Mediocre3 Apr 2019
Pros: nothingCons: they did not honor the reservation. they said because I made the reservation the same day they did not have to honor it
8.8 Excellent27 Mar 2019
Pros: Staff was helpful, pick up and drop off was easy.Cons: The car smelled bad.
2.0 Mediocre26 Oct 2018
No carCons: Had to book off airport location as airport didn’t have cars. Uber’d to location and there were 5+ customers without cars- they said that vehicles were overbooked by at least 20 for the day and that they couldn’t do anything about it. The lack of effort to remedy the situation was terrible. Ended up going to a low rate provider that had cars available. Their car was terrible, but they actually had customer service.
10.0 Excellent7 Sep 2018
Pros: quick and easy - no waitingCons: nothing negative to say
6.8 Good1 Jul 2018
wrong pickup locationCons: I arrived at the Richmond airport, where I requested to pick up and drop off the car, to find out that the pick up location was 25 min away and they would not transfer the reservation. I had to take an Uber to the pick up location to get the car.
2.0 Mediocre29 Jun 2018
Pros: The store closed before I co to old pick up vehicleCons: Infkexibility
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Rated no. 8
Dollar
6.9 Good (85 reviews)
1 location in Richmond
Dollar
Locations in Richmond
1 Richard E Byrd Terminal Dr+1 804 222 8751
Monday08:00 - 20:30
Tuesday08:00 - 20:30
Wednesday08:00 - 20:30
Thursday08:00 - 20:30
Friday08:00 - 20:30
Saturday08:00 - 20:30
Sunday08:00 - 20:30
  • 7.2
  • 7
  • 6.8
  • 6.5
  • 7
Recent reviews
5.6 Okay7 Sep 2020
Pros: Even though it wasn't the car I saw online it was ok.Cons: the customer service was horrible. I has to walk and encounter so many rude people before I was able to pick up the car. They made me go to so many wrong places. No one answered the phone it was just terrible
6.0 Good12 May 2020
Pros: The car was niceCons: They should be more accurate with the price.
9.2 Excellent11 May 2020
Cons: Signage at the airport is a little confusing, but this is not the car company's fault
3.6 Mediocre11 Feb 2020
Pros: Reservation was not fulfilled as requestedCons: Don't offer a car that is not available
2.0 Mediocre22 Jan 2020
Cons: I left something in the car and Dollar rental customer service online service was awful.
5.6 Okay28 Dec 2019
Cons: My flight was delayed past when the Richmond rental desk was scheduled to close at 10pm. I called customer service and spoke with someone who did not work at the branch I was trying to call because that is how it works. He informed me that he had entered my flight information into the reservation, and that the staff would wait for me to land. I arrived at the counter at 1004 pm, and they were closed. There was no phone number to call, or sign that said to go talk to the Hertz desk. It was just a sign that said their normal hours. I walked to the Avis desk and paid $5 less for the same thing.
4.8 Okay28 Dec 2019
Pros: Car was OK, not fully cleaned on the inside, but drove OK and had a full tank of fuel when I picked up.Cons: Pick up area had no staff, no signs directing me to another rental companies booth (had to go to Hertz counter to pickup a Dollar rental?). Poor communication and signage. Lot wasn't well marked with regard to where the car was located.
8.4 Excellent21 Dec 2019
Pros: Friendly staff, ease of pick upCons: No signage for return and it was eventually on a different floor than where I picked it up
4.8 Okay19 Dec 2019
Pros: Vehicle was comfortableCons: Customer service, charged extra, wrong information on the rental and charged extra to change it.
9.2 Excellent15 Dec 2019
Pros: It was a nice car, I liked the model because of the features. Great on gas.Cons: I’m tall and picked the wrong car. So low to the ground that I had to twist and turn to get in and out.
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Rated no. 9
Rent-A-Wreck
10 Excellent (1 review)
1 location in Richmond
Rent-A-Wreck
Locations in Richmond
8410 West Broad St.+1 804 308 2624
  • 10
  • 10
  • 10
  • 10
  • 10
Recent reviews
Rated no. 10
National
8.3 Excellent (23 reviews)
1 location in Richmond
National
Locations in Richmond
1 Richard E Byrd Terminal Dr+1 844 370 8284
Monday06:00 - 23:59
00:00 - 01:00
Tuesday06:00 - 23:59
00:00 - 01:00
Wednesday06:00 - 23:59
00:00 - 01:00
Thursday06:00 - 23:59
00:00 - 01:00
Friday06:00 - 23:59
00:00 - 01:00
Saturday07:00 - 23:59
Sunday07:00 - 23:59
  • 8.2
  • 8.6
  • 8.5
  • 8
  • 8.3
Recent reviews
10.0 Excellent20 Aug 2020
Pros: Car was nice and comfortable
6.0 Good21 Jul 2020
Pros: Easy drop offCons: Reservation wasn't available when I picked up the car, I had to wait an hour.
2.0 Mediocre31 Dec 2019
Cons: It needs to be more clear that a person's bank card with Visa logo and chip, will not be accepted to rent a car.
10.0 Excellent26 Mar 2019
Pros: Staff were extremely helpful and courteous.Cons: No improvement necessary.
9.2 Excellent27 Feb 2019
Pros: Staff was great! I've rented cars in several locations recently and they were the best. Car was nice, but there was some stuff (hair clips, a lighter and a bottle of clear fluid) left in the car.Cons: The Easy Pass could have stuck to the windscreen better. It feel off while driving several times and left me feeling around for it because I needed it.
10.0 Excellent29 Oct 2018
Top notchPros: Nice vehicle, nice rate, nice serviceCons: All went well
10.0 Excellent24 May 2017
Great Customer ServicePros: I had change in plans and they modified my reservation over the phone. No questions asked.
4.4 Okay20 Mar 2017
Car Not AvailablePros: Got "upgraded" for freeCons: I reserved a small car because I was going to drive 3 hours from Richmond, VA to Raleigh, NC. When I picked up the car all they had left was a Suburban. Not the end of the world, I can still drive the big truck, but made parking next to impossible, and cost me at least double to pay for the gas used on my 3 hour drive.
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Rated no. 11
Routes Car & Truck Rentals
6 Good (3 reviews)
1 location in Richmond
Routes Car & Truck Rentals
Locations in Richmond
1 Richard E Byrd Terminal Dr+1 804 226 3000
  • 6
  • 6.6
  • 5.3
  • 5.3
  • 6.6
Recent reviews
4.0 Okay12 Oct 2020
Cons: You could have answered the phone, brought me to rental center, and given me a car. I was never even able to connect with a person or receive a car. I had to uber.
10.0 Excellent10 Sep 2020
Pros: The staff was very friendly and accommodating to me, feel like they are way better than other companies here.Cons: Nothing!
4.0 Okay1 Sep 2020
Pros: Will never use this company again. And the fact that you allow them to post on your site is reprehensible. I had nothing but issues to start with they moved during the night (their words) before I picked up and they had not left a forwarding address until I called. It appears they are at the airport but they are not which adds to issues. I blew a tire on the way to my destination and they were no help. I called the car manufacturer to get a tow and paid for the tire replacement myself. There is also large scratch on vehicle which I am sure will be an issue. I have already turned over to my insurance company to handle. Clearly something hit the car and caused tire to blow. ABSOLUTELY NO HELP WHATSOEVER. SHADY COMPANY. DO NOT USE UNDER ANY CIRCUMSTANCES.Cons: NO SUPPORT. SOMETHING ISN'T RIGHT WITH THIS PLACE. NOT SURE WHAT IT IS BUT IT'S NOT WORTH YOUR MONEY OR TIME. DO NOT RENT FROM THEM. NEVER AGAIN. CAR WAS ACTUALLY NICE AND NISSAN WAS WAY BIGGER HELP WITH TIRE ISSUE THAN ACTUAL RENTAL COMPANY. INEPT AT BEST.
Eagle Rent A Car
2 locations in Richmond
Eagle Rent A Car
Locations in Richmond
1202 North Boulevard
Richmond airport
Recent reviews
Easirent
1 location in Richmond
Easirent
Locations in Richmond
Richmond International Airport
MondayInvalid date - 23:59
TuesdayInvalid date - 23:59
WednesdayInvalid date - 23:59
ThursdayInvalid date - 23:59
FridayInvalid date - 23:59
SaturdayInvalid date - 23:59
Recent reviews
Sunnycars
1 location in Richmond
Sunnycars
Locations in Richmond
1 Richard E. Byrd Tr Dr Ste 115
Recent reviews
796 travellers who rented a car in Richmond gave the car agency they used an average rating of 7.6

Car rental locations in or near Richmond

Good to know

Most popular car type

Mini

When to book a rental car in Richmond

Top tips for renting a car in Richmond

  • Get the most out of your time in Richmond by renting a car and exploring the city and surroundings in your own time. If you want to visit the Richmond Raceway for a car race, having a hire car means you are just 13 minutes away. Nature lovers may also want to visit the Lewis Ginter Botanical Garden, about 8 miles north of Richmond and only a 12-minute drive away.
  • Start your time in Richmond stress-free and pick up a hire car upon landing at Richmond International Airport. This airport features its own car hire center with nine agencies providing vehicles of all shapes and sizes. Located on the lower level at the entrance of the terminal building, finding a car and being on your way to the city will only take a matter of minutes.
  • Especially during the Christmas season and the cold months, Richmond has an enchanting vibe because of its snowy winters. For driving, this means to prepare properly and making sure the hire car is equipped accordingly with winter tires and even snow chains. It is also very important to slow down when the streets are covered in snow, and bear in mind that lanes may be narrower due to plows piling up snow on either side.
  • Speeding in the state of Virginia is really not a good idea – it should be refrained from in general, but in Richmond you may even be charged with reckless driving. Familiarize yourself with speed regulations beforehand and never go faster than 70 mph, as speeders are fined severely in and around Richmond. Always pace your speed and adhere to the posted speed limit signs.
  • Book your rental car in Richmond at least 1 day before your trip in order to get a below-average price
  • Economy rental cars in Richmond are around 24% cheaper than other car types, on average

FAQs about renting a car in Richmond

  • Mini (Dodge Grand Caravan or similar) is the most frequently booked rental car type in Richmond.

  • Based on ratings and reviews from real users on KAYAK, the best car rental companies in Richmond are Alamo (8.5, 192 reviews), Enterprise (8.1, 141 reviews), and Thrifty (7.7, 61 reviews).

  • Take a look at our extensive car rental location map to find the best rental cars near you.

  • A Mini car rental in Richmond costs $115 per day, on average.

  • A Economy car rental in Richmond costs $87 per day, on average.