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Richmond Car Hire

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Richmond car hire reviews and directory

Alamo
alamo
Car hire reviews:
Good (8.0, 42 reviews)
Car hire locations in Richmond:
1 location
Alamo
Locations in Richmond
1 Richard E Byrd Terminal Dr
+1 844 370 8283
  • 7.9
  • 8.3
  • 8.1
  • 7.6
  • 7.8
Recent reviews
10.0 Excellent
19 Sep 2016
Fast
Pros: It was super fast to pick up and drop off - no wait at all.
10.0 Excellent
21 Dec 2016
Pros: I like everything from the young lady who gave me the car, and some suggestions of good restaurants, to Mr. Green who help me track down my GPS I left in the car.
Cons: Nothing everything was perfect.
10.0 Excellent
13 Apr 2017
Pros: Easy pick up and drop off, great rates + free upgrade
Cons: N/A
10.0 Excellent
18 Oct 2015
Pros: I had a late flight, and the attendant could not have been more patient and helpful.
8.8 Excellent
19 Oct 2015
Cons: It had been smoked in before.
4.8 OK
2 Nov 2015
Cons: very unprofessional check in counter representative. No 'choose your own car' at RIC airport.
9.2 Excellent
18 Nov 2015
Pros: We really appreciated the customer care we got and the upgrade.
Cons: Jeep Patriot has very poor pickup.
8.0 Good
21 Nov 2015
They said a Jetta we got a Ford
Pros: Good customer service, easy pick-up, when we booked on Kayak it said Jetta or something similar. Didn't see a single Jetta in the parking lot...otherwise everything was smooth.
8.0 Good
5 Dec 2015
Worked out well
Pros: Everything worked out as advertised. Same price, same terms and free car upgrade (they were out of the class I reserved).
Cons: A bit of a long line to check out the car but otherwise e erythromycin worked out well.
10.0 Excellent
23 Jan 2016
Pros: Due to weather and airline flight cancellations I had to turn the car in a day early and at a different location. Alamo handled it beautifully. I thought there might be a penalty. At first I was told there would be no additional charge. When I turned the car in there was actually a reduction in charge. I always refuel the car before turning it in, but being close on my flight time and not seeing a service station, I had to turn it in needing fuel. That was handled at a reasonable rate - I think.
Cons: Nothing.
Hertz
hertz
Car hire reviews:
Good (6.8, 30 reviews)
Car hire locations in Richmond:
3 locations
Hertz
Locations in Richmond
1 Richard E Byrd Terminal Dr
+1 804 222 7228
4112 West Broad Street
+1 804 355 3840
8021 West Broad St
+1 804 270 3436
  • 6.3
  • 7.3
  • 6.7
  • 6.7
  • 6.9
Recent reviews
8.8 Excellent
7 Jul 2017
Pros: STAFF WAS COURTEOUS, FRIENDLY AND HELPFUL
Cons: CAR WAS TOO SMALL
2.4 Mediocre
8 Aug 2016
Pros: different car than I reserved charged 30 dollars to replace bald tire that punctured
Cons: attitude decptive practices pore customer service
4.8 OK
14 Feb 2017
Scammed on upgrade
Cons: The agent scammed me on an upgrade fee. Adding an additional daily charge to the rental when I never asked for it. Quite an unethical business practice.
6.8 Good
15 Mar 2017
Car Was Not Ready & Gassed Up - Made Me Wait While
Pros: Good Car. Great Price. I liked after hours drop off to return car.
Cons: Pick up took too long. Car was not ready and only had a half tank of gas so I had to take extra time to fill it up before driving to my meeting. Also, staff had to keep stopping to answer phone which delayed me getting the car and hitting the road.
2.0 Poor
23 Mar 2017
Cancelled the rental
Pros: Nothing
Cons: I pre-paid and booked a car at the airport location, when I went to the airport to pick up the car the woman at the counter told me that I needed a credit card to rent the already paid for car. My husband was on travel with our one credit card. I then had to call my sister to come and provide her credit card. This was 9:00 PM, after she arrived we we told by the counter agent that the booking was at another location which was closed and that they did not have a car for us (the location was not noted on the confirmation). We then had to call Hertz and were told we could have a car for $100 more. I then cancelled the reservation and I still do not have the refund! I will NEVER book with you again!!!!!!
2.8 Mediocre
10 May 2017
Pros: The car did not use much gas....
Cons: The pick up area for this Hertz rental was 20 miles or more away from the airport and we had to pay fifty dollars each way for a taxi.....so the saving we received from Kayak was used up in taxi fares....so I will never rent a car from Kayak ever again....we spent over $100.00 just to get to the car and back to the airport.....HORRIBLE EXPERIENCE AND WE ALMOST MISSED OUR FLIGHT.....
6.0 OK
24 May 2017
Pros: Great good deal price!
Cons: They confused my credit card n debit card then forcing me to deposit $200 that was unusual. Scared of their rip off but it took us 45 min to solve it. The point is trust issue
4.0 Mediocre
16 Jun 2017
Hard to rent
Cons: Wasnt able to get a car
9.2 Excellent
28 Mar 2017
Pros: Staff if professional. They even called to check when the car would be picked up.
Cons: The car had some left-over adhesive from the original stickers - this always makes me nervous that it will be judged a problem when it is returned..
10.0 Excellent
23 Jun 2017
Pros: Loved the Toyota Yaris I rented. If I had $$, I'd buy it.
Cons: Person at desk when I returned car was not friendly. Had a distasteful look on her face, was not happy to see me, did not remind me that my rental deposit would be immediately refunded. Didn't thank me for the business and invite me to rent there again.
Budget
budget
Car hire reviews:
Good (6.8, 26 reviews)
Car hire locations in Richmond:
5 locations
Budget
Locations in Richmond
1 Richard E Byrd Terminal Dr
+1 804 222 6091
1400 North Parham Road
+1 804 740 2301
4204 West Broad Street
+1 804 254 2005
7923 West Broad Street
+1 804 217 6645
8231 Midlothian Turnpike
+1 804 330 0058
  • 6.6
  • 6.7
  • 7.2
  • 7.0
  • 6.6
Recent reviews
10.0 Excellent
27 Jul 2016
Awesome customer service
Pros: Easy check in and check out
10.0 Excellent
16 Oct 2015
Pros: Fast turn in...no surprises
10.0 Excellent
27 Oct 2015
Flexibility
Pros: Although the initial process of renting a car was quite rigid and impersonal with all of the questions and legalities the actual pickup of the rental vehicle was a nice experience. The car that had been assigned to me had been smoked in by a previous renter and was sweetly covered up by a deodorizer. I asked if there was another car that I might use instead and the rental agent apologized for the odor and quickly changed the vehicle to one that had the same gas mileage and was not smoked in. I appreciated her understanding and kindness and the flexibility she used to get me on my way quickly. And drop off went so well I had to ask the agent if they needed anything else! Thank you.
5.2 OK
25 Jan 2016
Budget price gauged on SUV rental rates during wor
Pros: Got car I wanted.
Cons: They priced gauged due to 2016 Blizzard that hit Richmond. Normal rate for mid-size SUV is about $70 - $90 here at most. They charged $205 because they could. Had to transfer my daughter to new hospital, so I had no choice. $732 for 3 days of rental. Disgusting. Taking advantage of people in a time of crisis.
8.0 Good
22 Feb 2016
richmond rental
Pros: Price can't be beat- Rental desk a bit slow, but car was fine and process good. Car needed ez-pass...but told it was so new, they had not installed it yet. It was a bright yellow Kia...easy to find in a parking lot.
2.0 Poor
17 Apr 2016
Couldn't give me a car
Cons: My flight arrived at 11:15pm, I had a car reserved for 11:30. When I got to the rental car desks, the Budget one was closed and no one was around. I called Budget and was told that due to a SCHEDULED system update, I would have to wait 2 hours before I could get a car. After traveling all day, who wants to wait until 1:30am to get a car that they had already reserved?! Terrible service and I will not be using Budget again.
9.2 Excellent
19 Apr 2016
Great trip
Pros: quick check in, clean car, quick return
Cons: It would be good to have someone go over the features of the car, or have a 'quick start' sheet in the glove compartment.
6.4 Good
27 Jun 2016
Forced to upgrade $$ to a car I already reserved.
Pros: The car itself was clean and nothing was wrong with it. Picking up and dropping off is always a very easy thing at my local airport, no complaints there
Cons: I had reserved a Full-Size which even shows a Ford Fusion as the selection, which is what I wanted. I get to the counter and the lady tries to shove me into a car that is normally a step smaller and when I specifically requested a Ford Fusion she said it would be more money to upgrade. No, I'm not upgrading, I want what I reserved. BUT...she made me upgrade and it cost me more money like always. This is also after she tried to get me to upgrade to a vehcile $145/day MORE than my reserved car which was a TOTAL of $89 for 3 days.
10.0 Excellent
17 Jul 2016
Pros: Upgrades!
2.0 Poor
16 Aug 2016
Ban the Toxins
Pros: I'm not one that is ordinarily troubled with odors and smells, but whatever agent was used to clean/freshen the car I was given should be banned. My hair, clothing, personal affects reeked of it hours after I'd returned it and my nostrils burn still. Never again!
Enterprise
enterprise
Car hire reviews:
Good (7.0, 20 reviews)
Car hire locations in Richmond:
10 locations
Enterprise
Locations in Richmond
1 Richard E Byrd Terminal Dr
+1 804 222 0865
207 E Main St
+1 804 648 7612
4713 W. Broad St.
+1 804 355 7707
5105 S. Laburnum Ave
+1 804 222 2700
6109 W. Broad Street
+1 804 673 0500
6485 Iron Bridge Rd
+1 804 205 9373
7919 W Broad St
+1 804 346 8666
8028-a Midlothian Turnpike
+1 804 330 3030
9001 W Broad St
+1 804 217 6323
9400 Midlothian Turnpike
+1 804 560 9494
  • 6.8
  • 7.3
  • 6.9
  • 7.1
  • 6.9
Recent reviews
2.8 Mediocre
20 Mar 2017
Very Shocked!
Cons: Car was extremely dirty and also had an awful "gym locker or wet dog" smell. The windows looked like someone smeared Crisco all over them. I asked if there were other cars available and they said that they did not have any other fullsize cars available and I would have to downgrade. If it was not pertinent for me to leave that day I would have not rented this vehicle. In similar situations I would think that they would offer an upgrade. Customer service at this location was also lacking as well. Overall not a good experience.
10.0 Excellent
8 Sep 2016
Pros: upgrade
2.0 Poor
26 Oct 2016
Rental Car location was NOT the airport
Cons: The rental location was not the airport. They had no cars. I had no car.
10.0 Excellent
6 Nov 2016
Enterprise was wonderful
Pros: Very helpful and pleasant check in person
2.0 Poor
2 Jun 2017
Very Poor Customer Service
Cons: We arrived at the airport to pick up our car at 5:15pm. We were told our car rental was off site (which we were not aware of). The Enterprise agent at the airport called the Enterprise location. We requested a guest pick up; we were told we would not be picked up. We decided to take a cab to that location; we were told they were closing and they would not be open for our rental car pick up. We rented a car at the airport from another rental car agency.
10.0 Excellent
11 Jan 2017
Fantastic
Pros: Great first rental. Was a bit late, got a nice upgrade, would definitely recommend and I'll definitely be back.
10.0 Excellent
20 Oct 2015
Awesome, fast service!
Pros: The staff got us in a nice car within moments of arrival. As always, Enterprise is the best.
8.8 Excellent
29 Nov 2015
Pros: Car and counter person
Cons: Garage staff was fine but was on the phone for 5 minutes.
10.0 Excellent
25 Dec 2015
Great!
Pros: I was able to check my car quickly. The staff person was great.
2.0 Poor
4 Aug 2016
N/A
Pros: N/A
Cons: N/A
Payless
payless
Car hire reviews:
Good (6.7, 19 reviews)
Car hire locations in Richmond:
1 location
Payless
Locations in Richmond
1 Richard E Byrd Terminal Dr
+1 804 226 8153
  • 6.2
  • 7.5
  • 7.5
  • 6.2
  • 6.1
Recent reviews
8.0 Good
2 Apr 2016
Pros: Like the vehicle
Cons: Almost was downgraded due to vehicle availability.
8.4 Excellent
12 Apr 2016
Pros: Value
Cons: Car had damage which I did not see when picking up car due to lighting in parking garage. Since no one from rental agency did pre trip, I was concerned I would be blamed for damage upon drop off. I was not charged, but a pre and post trip assessment should be conducted with agency and customer. I will use Payless in the future based on value.
10.0 Excellent
13 Jun 2016
Hodges Review
Pros: Fast service.
Cons: I forgot my car charger.
6.0 OK
19 Jul 2016
Cons: The phone charger didn't work
6.0 OK
22 Jul 2016
Staff issues
Pros: The car itself was an excellent, pleasant experience. Enjoyed the high mpg fuel economy. Reliable, efficient. Pick up & Drop off was easy.
Cons: The price quoted online was not total. There were about $100 in extra fees which were not thoroughly explained. I absolutely could not get ahold of an employee on the phone. I was hung up on when I called the 800 number and began to make my inquiry. I had been calling Payless multiple times a day to try to catch them at a less busy time - no answer. I was put on hold for over 20 mins when calling the Avis sales desk that I knew was next door, after being transferred to Payless, saying that Payless was quite busy. In the end, I returned car a day early & final payment was still $30 over online price quote. At least high fuel economy was great.
4.4 OK
10 Oct 2016
overcharged
Cons: I feel betrayed because I was overcharged for this rental. My total reservation cost including taxes, fees and surcharges was supposed to be $80.66. Instead, I was charged $102.63. This was my first time using Payless and I am disappointed due to an unacceptable experience.
3.6 Mediocre
15 Nov 2016
Payless Screwed me on the fine print! Watch out fo
Pros: Decent car.
Cons: My agreed upon contract price was $103 dollars. However, when I turned in the car the bill was $155. To my surprise, I was charged for Road Hazard $24 and Fuel Service $22 additional. I was unaware I had agreed to either of these options. They did take off the fuel charge since the car was full when I returned it but they did not adjust the Road Hazard. WATCH THE FINE PRINT WHEN YOU INITIAL ALL THOSE SPACES. Shame on me but I've never had a problem being incorrectly charged for additional services and I am a frequent renter. Approx 10 times per year. I should have stayed with Alamo. Never a problem with them.
4.8 OK
24 Nov 2016
No one at counter
Pros: Type of car. Return went good
Cons: When I came to pick up the car, even though I was early, the people went home for the day. They told a fellow Avis worker that they didn't have anymore rentals. I booked mine the day before! The Avis employee was lucky to be able to get into the Payless computer to complete my pickup.
10.0 Excellent
7 Dec 2016
My rental agent in Richmond was a wonderful person
Pros: Thank you Payless for having such wonderful employees, wonderful cars, and wonderful customer service. Ya'll are really awesome in my book, and I'll recommend you to ALL my friends! :) Happy Holidays!
2.0 Poor
13 Dec 2016
Warning! Can only drive to adjacent states
Cons: I rented the car with unlimited mileage to drive from Virginia to Georgia, but once I read the fine print, I discovered that the car could only be driven in Virginia or a state that touches Virginia. Cancelled immediately.
Dollar
dollar
Car hire reviews:
OK (6.1, 17 reviews)
Car hire locations in Richmond:
1 location
Dollar
Locations in Richmond
1 Richard E Byrd Terminal Dr
+1 866 434 2226
  • 6.1
  • 6.7
  • 6.4
  • 5.2
  • 6.1
Recent reviews
6.4 Good
24 Oct 2015
Not great
Pros: Car was cute. Seats were comfy. East to drive. They did give me a partial refund due to issues I had.
Cons: There was no wiper fluid in the front which is a safety issue. The USB port didn't work and wouldn't charge or connect my phone for the gps. It also looked like the trunk had not been vacuumed in a while and the rest of the car the dirt was just spread around like they were trying to make it look clean or using a vacuum that didn't work well.
2.0 Poor
29 Nov 2015
Cons: Agent had no power or inclination to correct the situation.
10.0 Excellent
23 Dec 2015
Pros: The service
Cons: Na
3.6 Mediocre
29 Mar 2016
Beware of Fuel Charges
Cons: After dropping the car off I confirmed with the agent on duty that my tank was full and even showed him the receipt from 10min prior to dropping off the car. Still got hit with a $53 fuel charge.
10.0 Excellent
1 Apr 2016
Pros: Friendliness, convenience, price.
Cons: There was nothing to dislike.
10.0 Excellent
12 Aug 2016
Quick and easy
Pros: Ease of getting in and out the door while in ric
4.0 Mediocre
15 Aug 2016
Initially poor experience, improved by the end, af
Pros: The second car, a Nissan Altima was great. Eventually we convinced customer support to refund the second driver fee for the second week, when the second driver had left.
Cons: The fist car rented at the Richmond VA airport was a tired Camry with a pull to the left. The sales agents could not care less, and are not given any power to help the customer.
4.0 Mediocre
21 Oct 2016
Cons: Booked it with a different return location than pick-up. They said that would be additional. When returning they gave me the address of the drop off location. They assumed I was in Arlington, I was in Alexandria. They need to clarify this location as the same address exists in both cities. Got a much smaller car than I had reserved. Will not use again. Way to expensive for what you get.
5.2 OK
14 Nov 2016
Cons: Counter person failed to offer us an Easypass, and we did not know to ask, making navigating toll roads a hassle that it need not have been.
6.8 Good
4 Jan 2017
Pros: Again a friendly lady behind the desk, who saw the refund information on my contract and proceeded to refund me no questions asked.
Cons: The "office" in the car return garage was closed. So we had to walk into the airport to use that desk.
Avis
avis
Car hire reviews:
Good (6.4, 7 reviews)
Car hire locations in Richmond:
5 locations
Avis
Locations in Richmond
1 Richard E Byrd Terminal Drive
+1 804 222 7417
1400 North Parham Road
+1 804 754 0107
4204 West Broad Street
+1 804 254 4146
7923 West Broad Street
+1 804 270 0888
8231 Midlothian Turnpike
+1 804 272 1476
  • 6.3
  • 6.0
  • 6.9
  • 6.9
  • 6.0
Recent reviews
2.8 Mediocre
25 Jun 2017
Cons: I reserved an impala and they wouldn't honor that. They gave me a smaller Malibu and said it would cost $9 per day to upgrade. The car has a greasy dashboard which the agent verified and asked the employee to wipe down the grease. He was nasty and threatening and said they wouldn't charge me for the grease, just for damages. I didn't care about the charge, I just wanted a clean car. Lastly, the lot go store your own vehicle was too far away with no shuttle.
10.0 Excellent
27 Jun 2017
Jeep Grand Cherokee
Pros: Easy pickup. Excellent vehicle.
Cons: No complaints at all.
6.0 OK
12 Jul 2016
Pros: It was clean.
Cons: Did not have a full take when picked up
3.6 Mediocre
11 Aug 2016
Smoke Smell
Pros: Easy to pick up, easy to drop off. Car drive fine and we did get bumped up to a bigger car.
Cons: It smelled horrible. Couldn't get a new one because we came in so late (late flight). Smoke smell caused headaches.
6.8 Good
31 Mar 2017
Pros: Very friendly and helpful, nice person.
10.0 Excellent
26 Jun 2017
Pros: Quick and easy return. Cordial attendant.
5.6 OK
3 Sep 2016
Cons: I was billed for fuel (twice) while having returned the car with full tank, and had that corrected after a long discussion on the phone and at the drop off. A person receiving the car at your IAD location was extremely rude and inconsiderate. He should not be working for Avis.
Thrifty
thrifty
Car hire reviews:
Good (6.2, 5 reviews)
Car hire locations in Richmond:
1 location
Thrifty
Locations in Richmond
1 Richard E Byrd Terminal Dr
+1 877 283 0898
  • 6.4
  • 6.4
  • 6.4
  • 6.4
  • 5.6
Recent reviews
9.2 Excellent
28 Nov 2015
drop off
Pros: Simple, and very friendly service person
Cons: Had to drop off the car and then walk inside to someone at the counter
8.0 Good
24 Oct 2016
Pros: Easy to drop off and pick up.
Cons: It took almost an hour to go through the paper work and then finally get the car. That seemed to be long. There must be a way to shorten that time.
3.6 Mediocre
13 Feb 2017
Dirty beat up car
Cons: Car had trash in it. 22,000 mikes on the car and there were already dents and scratches all over it. Rented a "special" class vehicle and found out that's another word for compact.
7.2 Good
8 Apr 2017
Good service but a little pricey
Pros: Clean, fairly fast... checkout was a little confusing because the counter and the car retrieval people got confused.
Cons: Price. 80$ because we needed to go 150 miles but you obviously jack the rate across a stateline. Daily rentals are like 30, yet..... and we returned it under 7 hours... not even a full day. Feels bad.
3.2 Mediocre
9 Jul 2017
Cons: - no one at drop off booth. Provides boxes for drop off and also tells you to come in into the airport- which one is it? Dropped it off after 24hrs. No one at the airport. Dropped it in the drop box. Got charged for 2 day usage. Not sure why. Now I have to make calls and waste time waiting for customer service. It is Sunday and customer service is closed.
National
national
Car hire reviews:
Good (7.2, 2 reviews)
Car hire locations in Richmond:
1 location
National
Locations in Richmond
1 Richard E Byrd Terminal Dr
+1 844 370 8284
  • 8.0
  • 6.0
  • 8.0
  • 6.0
  • 8.0
Recent reviews
4.4 OK
20 Mar 2017
Car Not Available
Pros: Got "upgraded" for free
Cons: I reserved a small car because I was going to drive 3 hours from Richmond, VA to Raleigh, NC. When I picked up the car all they had left was a Suburban. Not the end of the world, I can still drive the big truck, but made parking next to impossible, and cost me at least double to pay for the gas used on my 3 hour drive.
10.0 Excellent
24 May 2017
Great Customer Service
Pros: I had change in plans and they modified my reservation over the phone. No questions asked.
Eagle Rent A Car
eaglerac
Car hire locations in Richmond:
2 locations
Eagle Rent A Car
Locations in Richmond
1202 North Boulevard
Richmond airport
Rent-A-Wreck
rentawreck
Car hire locations in Richmond:
1 location
Rent-A-Wreck
Locations in Richmond
8410 West Broad St.
+1 804 308 2624
Sunnycars
sunnycars
Car hire locations in Richmond:
1 location
Sunnycars
Locations in Richmond
1 Richard E. Byrd Tr Dr Ste 115
168 travellers who rented a car in Richmond gave the car agency they used an average rating of 7.0

Car hire locations in Richmond

Richmond