Pros: Ended up with a nice clean car. Employees in Richmond were very friendly
Cons: I have given a car that wasn’t street legal to drive as it was missing license plates. Once I realized the car only had 1 plate for VA instead of 2, I called and was told to go back to the airport to return the car. I should never have been given a car that wasn’t up to state regulations
Pros: The car drove nice
Cons: The vehicle smelled so strongly of smoke that we couldn’t get it to go away. We bough air fresheners and a bottle of Febreeze and the smoke smell never went away.
Pros: The staff was great
Cons: they didn't have the car that I was trying to rent
Cons: The vehicle was not ready nor could have been at another location in the time I needed. Untimely has to book with another company.
Cons: Our luggage was lost by the airline and Hertz was closed by the time we straightened it out. We had paid for the car and then had to rent from another agency.
Pros: It was fast and easy. Did not like that the price advertise was not the same as when I picked up the car
Cons: The price advertise vs price paid at the rental place
Pros: Staff was friendly and drop off was easy!
Pros: Staff was friendly and vehicle was ready
Pros: The staff I interacted with were helpful
Cons: DC drop off location was very confusing. The reservation system allows for an after-hours drop-off at a parking garage location that is closed during after-hours.
Cons: I rented a intermediate car and they gave me a compact. It didn’t have cruise control and the seat was very uncomfortable. I asked the guy about why I paid for an intermediate size car and got a compact and he lied and told me the car he rented me was intermediate.
Pros: Pick up was fast, easy and everybody was very pleasant. Drop off in Charlottesville was effortless.
Cons: they did not honor the reservation. they said because I made the reservation the same day they did not have to honor it
Mini (Dodge Grand Caravan or similar) is the most frequently booked car hire type from Hertz in Richmond.
Hertz has 3 car hire locations in Richmond. Take a look at our Hertz hire location map to find the best car hires near you.