Book Alamo hire cars in Richmond

Reviews for Alamo in Richmond

Recent reviews

Traveller rating

Excellent

43

Good

12

Okay

10

Mediocre

13

Poor

0

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get the carstaff was friendly

car was cleangreat price

car availablecustomer service

pick up and dropgreat experience

great service

4.0

Cons:I arrived from my flight at midnight with tired children while waiting out in the cold, first telling me they didn’t have my vehicle, then finally something came up which wasn’t the vehicle class i had picked and to top it off gave it to me with a huge mess and had to wait 30 minutes for them to bring it. Horrible experience. Don’t get how they allow you to make a reservation then not have it when you arrive to another state on vacationReviewed 3 Jan 2021

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8.0

Pros:Everything from pick up to drop off went smoothlyCons:The car was pretty beat up. It had a lot of damage and makes me nervous that there is no check out when you first get the car. My wife did a video of the car before we left for a record of damage that we don't get unnecessarily charged for. Weird is that it has been 2 days now and they still haven't billed my card yet.Reviewed 20 Jul 2020

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2.0

Pros:Nothing at all. The pick up location closed an hour earlier and i wasn't able to pick up my rental. Resulting in an increase of payments i made that could have been avoidCons:For Alamo to stick with their operating hours so we can plan aheadReviewed 27 Aug 2020

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10.0

Pros:Nice to be received with a smile. The line in Richmond was backed up about 12 deep. Team of 2 handled it well.Cons:All good collaboration during this difficult time was super.Reviewed 27 Jan 2021

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2.0

Pros:NothingCons:They did not have a car for us, so anything could have been better.Reviewed 8 Sep 2020

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8.8

Cons:Middle console had quite a bit of crumbsReviewed 15 Oct 2020

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7.2

Cons:Car was not ready when I arrived almost 2 hours after targeted pick up time. It was in satellite lot and had to be washed.Reviewed 27 Jul 2020

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5.2

Cons:I reserved a car and asked for a particular car they say have lots of but when I picked up it was not there.Reviewed 24 Jun 2020

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2.8

Pros:There was nothing to like about this experience.Cons:The car reserved was Not available and we were lied to by all staff involved. . We were told that “ an upgrade” was available but the car we were given was the same price as the one we reserved and not what we wanted or reserved. We were given a car that was not cleaned well as we found other drivers reach in the car. The whole experience was dishonest and we will NEVER choose Alamo again.Reviewed 24 May 2020

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6.0

Price was great - everything else was lackingPros:Got a nice dodge ram pickup truck for a great price.Cons:The line to get the car was absurdly long - dozens of people and only one staff member inside the terminal. She ended up sending groups of people to check in at the garage where they had two staff members working...why Alamo/National didn't staff more people inside where they were needed and why we weren't just able to check in outside in the first place made zero sense. The truck REEKED of cigarette smoke, there was trash in the cab and in the bed include someone's chewing tobacco. A 30 second check of the car would have revealed the trash.Reviewed 23 Oct 2017

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2.0

Pros:They have poorly communication with the customer the sale person name nick in the counter i ask him if i can return the car late in my return day and he yes no problem. The fact is he never told is was going to a extra charge for it. This very bad service. And i have to pay for this miscommunication. Then the manager in shift send that can only take 60 dollar from the bill. My bill was 322. It came to 422. Less the 60dollars i pay 375. i will never rent a car from them. And i travel a lot and rent a lot of cars. I will not do business with them at all .Reviewed 25 Nov 2019

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6.0

Rude customer service and too much up-sellingPros:PriceCons:Original counter person was super slow in getting to me and no other customers around. Super hard up-selling with larger car, insurance and gas. I booked a small car because I wanted a small car so please don't push so hard for a bigger car. Same with insurance and gas. I get you have to ask but one "no thank you" from me should be enough. I was 2 hrs early with plans of bringing back at same time so rate should have been same but it was $200 more until I complained so she changed return time in system. At the pickup station I found a very rude person texting on her phone so I laid the paperwork in front of her and waited. After she put her phone down she wouldn't pick up the oapwrwork, I had to pick it up and hand it to her. I would have done that in the first place had she not had both hands wrapped around her giant phone. Then she gives me a huge SUV, which I didn't want regardless of the price. I booked a small car for fuel efficiency. She got mad when I told her that large vehicle was unacceptable then had to go over to Enterprise to get keys to a smaller car. She then told me where it was located but it wasn't there. I walked around the garage another 15 minutes trying to find it. Normally it takes me 10-15 minutes total to get a car that time of day but I was there almost 45.Reviewed 8 Feb 2017

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• What is the most popular car hire from Alamo in Richmond?

  Intermediate (Hyundai Elantra or similar) is the most frequently booked car hire type from Alamo in Richmond.

• How many car hire locations does Alamo have in Richmond?

  Alamo has 1 car hire location in Richmond. Take a look at our Alamo hire location map to find the best car hires near you.

• Does Alamo have a car hire location at the airport: Byrd Intl airport (RIC)?

  Yes

• Does Alamo offer shuttle or airport pick-up services from Byrd Intl airport (RIC)?

  Yes