Guest reviews
Overall rating
8.5
Excellent
Based on 193 reviews
Cleanliness
8.7
Comfort
8.7
Pick-up/Drop-off
8.3
Value for money
8.3
Pros
"Staff was friendly and nice"
(in 3250 reviews)
"Shuttle was quick and easy."
(in 627 reviews)
"Very clean and great car."
(in 5466 reviews)
Cons
"There was no car available."
(in 2389 reviews)
"Car was dirty and worn."
(in 2341 reviews)
"Car was dirty and worn."
(in 2339 reviews)
Recent reviews
Traveller rating
39
18
12
3
10
Find reviews that mention:
customer service
car was clean
great car
pick up and drop
friendly staff
quick and easy
great price
great service
great experience
picked up the car
car available
return the car
great value
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8.8
Cons: Middle console had quite a bit of crumbs
review from
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2.0
Pros: Nothing
Cons: They did not have a car for us, so anything could have been better.
review from
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2.0
Pros: Nothing at all. The pick up location closed an hour earlier and i wasn't able to pick up my rental. Resulting in an increase of payments i made that could have been avoid
Cons: For Alamo to stick with their operating hours so we can plan ahead
review from
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7.2
Cons: Car was not ready when I arrived almost 2 hours after targeted pick up time. It was in satellite lot and had to be washed.
review from
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8.0
Pros: Everything from pick up to drop off went smoothly
Cons: The car was pretty beat up. It had a lot of damage and makes me nervous that there is no check out when you first get the car. My wife did a video of the car before we left for a record of damage that we don't get unnecessarily charged for. Weird is that it has been 2 days now and they still haven't billed my card yet.
review from
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5.2
Cons: I reserved a car and asked for a particular car they say have lots of but when I picked up it was not there.
review from
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2.8
Pros: There was nothing to like about this experience.
Cons: The car reserved was Not available and we were lied to by all staff involved. . We were told that “ an upgrade” was available but the car we were given was the same price as the one we reserved and not what we wanted or reserved. We were given a car that was not cleaned well as we found other drivers reach in the car. The whole experience was dishonest and we will NEVER choose Alamo again.
review from
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7.2
Pros: The staff was friendly.
Cons: The car smelled like cigarette smoke covered up by heavy perfume.
review from
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10.0
Pros: Friendly staff. Very efficient.
Cons: Nothing
review from
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2.0
Pros: They have poorly communication with the customer the sale person name nick in the counter i ask him if i can return the car late in my return day and he yes no problem. The fact is he never told is was going to a extra charge for it. This very bad service. And i have to pay for this miscommunication. Then the manager in shift send that can only take 60 dollar from the bill. My bill was 322. It came to 422. Less the 60dollars i pay 375. i will never rent a car from them. And i travel a lot and rent a lot of cars. I will not do business with them at all .
review from
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8.4
Pros: Friendly and helpful staff. Not too much up selling at desk.
Cons: Receipt was emailed to some random other persons email address. Someone i don’t know and have never heard of. They googled my name and forwarded the receipt. Sending a receipt to other people is kind of problematic.
review from
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9.2
Pros: Staff was great, super easy check out and drop off. Very courteous. Had the car that I needed.
Cons: Would love a little better pricing. $195 was slightly high. $150 would have been better range.
review from
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Where can I find Alamo hire cars in Richmond?
Top tips for renting a car from Alamo in Richmond
- Economy car hires from Alamo in Richmond are around 24% cheaper than other car types, on average