Guest reviews
Overall rating
8.7
Excellent
Based on 6,643 reviews
Cleanliness
8.9
Comfort
8.8
Pick-up/Drop-off
8.5
Value for money
8.4
Pros
"car was clean, good milage."
(in 426 reviews)
"Super easy and friendly staff"
(in 1775 reviews)
"Fast service and great car."
(in 4640 reviews)
Cons
"Long line yo pick up car."
(in 58 reviews)
Recent reviews
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customer service
car was clean
pick up the car
great car
easy drop
friendly staff
great service
great price
car was great
great experience
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drop off the car
picked up the car
great value
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9.2
Pros: Staff was great, super easy check out and drop off. Very courteous. Had the car that I needed.
Cons: Would love a little better pricing. $195 was slightly high. $150 would have been better range.
review from
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2.0
Cancelled flight
Cons: Cancelled flite, refused to refund
review from
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5.6
Overcharged me
Pros: I like the rental I had no problem with the car at all
Cons: I had to call and extend the time I had it because our flight for cancelled and the agent said he was going to give me a discounted rate on the extra day but I looked t my card and they had charged double. I called to get it fixed and the lady said there was nothing she could do about it because the guy I spoke with had no authorization to give me a discount
review from
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9.2
Pros: Easy location, convenience, customer service and speed.
review from
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10.0
Outstanding service
Pros: My bill got messed up and took some time to get resolved, but they took some days off the rental due to their error as a customer service gesture. THIS is what outstanding customer service looks like!! They valued my time and showed they valued me as a customer.
review from
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10.0
Amazing Alamo customer associate
Pros: My Alamo customer associate at Richmond International airport, Gil Green, was extremely professional and took care of my needs. I traveled to Richmond to drive to NC to visit my mother in the hospital, and Gil was very empathetic and gave me an upgrade to a wonderful Tucson SUV for the xtra driving comfort.
review from
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8.0
Excellent people
Pros: The representative was polite, helpful, And actually quite pleasant. The process was extremely fast and efficient. The signage is good which was important.
Cons: The fact that it is inside a parking garage with not a lot of space to gather belongs, etc. The nature of the location keeps cleanliness lacking. However the area wasn’t filthy.
review from
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5.2
Cons: Total FUBAR operation at Alamo counter would not recommend these idiots!!
review from
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6.0
Cons: Actually turned car back into Enterprise.
review from
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5.2
Not the best
Cons: Ticket counter only had one person working at 12:30am and it took us 45 minutes to get the car. Once we got the car, we found out that someone had smoked in it and weren't about to get another at 1:15am. We were told we'd get a $50 credit, however, we still haven't received a receipt.
review from
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8.0
Better without the miscommunication!
Pros: Bo in Richmond was friendly and helpful. They did not have the mini van we requested so he got us a different vehicle from National to meet our needs!
Cons: The miscommunication that there was a drop box in DC for after 6 drop offs. We arrived at 6:10 and no drop off. After speaking to two different Alamo representatives, we settled to drop the car off the following morning! DC is not a great place to find parking over night
review from
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9.2
Pros: The car was clean and new. Drop off was very easy and convenient. The rental car garage at RIC is very convenient compared to rental car pick ups at other airports.
Cons: At pickup I was informed that roadside assistance if something happened to the car was not included in the cost of the rental. The extra $60 added on wasn't terrible, but I didn't like how it was a surprise charge. Had I known about it beforehand I might have chosen a different rental company/location. The airport pickup location and the added fees charged by the airport make renting from the airport not worth it for me as a local.
review from
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9.2
Pros: Staff was great, super easy check out and drop off. Very courteous. Had the car that I needed.
Cons: Would love a little better pricing. $195 was slightly high. $150 would have been better range.
review from
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9.2
Pros: Easy location, convenience, customer service and speed.
review from
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10.0
Outstanding service
Pros: My bill got messed up and took some time to get resolved, but they took some days off the rental due to their error as a customer service gesture. THIS is what outstanding customer service looks like!! They valued my time and showed they valued me as a customer.
review from
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10.0
Amazing Alamo customer associate
Pros: My Alamo customer associate at Richmond International airport, Gil Green, was extremely professional and took care of my needs. I traveled to Richmond to drive to NC to visit my mother in the hospital, and Gil was very empathetic and gave me an upgrade to a wonderful Tucson SUV for the xtra driving comfort.
review from
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9.2
Pros: The car was clean and new. Drop off was very easy and convenient. The rental car garage at RIC is very convenient compared to rental car pick ups at other airports.
Cons: At pickup I was informed that roadside assistance if something happened to the car was not included in the cost of the rental. The extra $60 added on wasn't terrible, but I didn't like how it was a surprise charge. Had I known about it beforehand I might have chosen a different rental company/location. The airport pickup location and the added fees charged by the airport make renting from the airport not worth it for me as a local.
review from
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8.0
Excellent people
Pros: The representative was polite, helpful, And actually quite pleasant. The process was extremely fast and efficient. The signage is good which was important.
Cons: The fact that it is inside a parking garage with not a lot of space to gather belongs, etc. The nature of the location keeps cleanliness lacking. However the area wasn’t filthy.
review from
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8.0
Better without the miscommunication!
Pros: Bo in Richmond was friendly and helpful. They did not have the mini van we requested so he got us a different vehicle from National to meet our needs!
Cons: The miscommunication that there was a drop box in DC for after 6 drop offs. We arrived at 6:10 and no drop off. After speaking to two different Alamo representatives, we settled to drop the car off the following morning! DC is not a great place to find parking over night
review from
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2.0
Cancelled flight
Cons: Cancelled flite, refused to refund
review from
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5.6
Overcharged me
Pros: I like the rental I had no problem with the car at all
Cons: I had to call and extend the time I had it because our flight for cancelled and the agent said he was going to give me a discounted rate on the extra day but I looked t my card and they had charged double. I called to get it fixed and the lady said there was nothing she could do about it because the guy I spoke with had no authorization to give me a discount
review from
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5.2
Cons: Total FUBAR operation at Alamo counter would not recommend these idiots!!
review from
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6.0
Cons: Actually turned car back into Enterprise.
review from
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5.2
Not the best
Cons: Ticket counter only had one person working at 12:30am and it took us 45 minutes to get the car. Once we got the car, we found out that someone had smoked in it and weren't about to get another at 1:15am. We were told we'd get a $50 credit, however, we still haven't received a receipt.
review from
Other suppliers in Richmond scored
Where can I find Alamo hire cars in Richmond?
1 Richard E Byrd Terminal Dr, Alamo car rentals
Address
1 Richard E Byrd Terminal DrPhone
+1 844 370 8283FAQs about hiring a car from Alamo in Richmond
How many car hire locations does Alamo have in Richmond?
Alamo has 1 car hire location in Richmond. Take a look at our Alamo hire location map to find the best car hires near you.
Does Alamo have a car hire location at the airport: Byrd Intl Airport (RIC)?
Yes
Does Alamo offer shuttle or airport pick-up services from Byrd Intl Airport (RIC)?
Yes
