Book Dollar hire cars in Fort Lauderdale

Reviews for Dollar in Fort Lauderdale

Recent reviews

Traveller rating

Excellent

172

Good

85

Okay

72

Mediocre

84

Poor

0

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car was cleangreat experience

get the carcustomer service

car i reservedgreat value

rented the carnever rent

great pricecredit card

friendly staffpick up and drop

8.0

Pros:Not suReviewed 17 Dec 2020

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2.0

Pros:The check in staff was quick and polite and the gentlemen who assisted me on the phone with my reservation was extremely attentiveCons:I confirmed with multiple people multiple times that a child seat would be available to rent. I paid for it was assured over and over again this was possible as this was the main reason I was renting the car. When I went to pickup the car I was directed to a shelf in the garage where I was supposed to pick a car seat from. All of the options looked dirty, worn out and unsafe. They were all missing parts of the buckles and thrown on the shelf as if they had been left behind by other customers. I grabbed one that I recognized, trying to move the process along to get back to my sister with her son who was waiting with our luggage, and come to find out the car seat did not have the bottom buckle included, only 1 of the 2 buckles required to make it safe and work correctly. We ended up not even using it and were forced to find Lyft drivers who had appropriate child seats in their cars. Incurring further costs. Dollar rental should not be allowed to rent out child seats that do not have the correct buckles installed this is incredibly dangerous and poses a massive liability issue.Reviewed 14 Feb 2021

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7.6

Good servicePros:It was easy to find the pick up and drop off points.Cons:When you leave the desk theu should tell you the keys are in the car, i was waiting around for someone to show me which car and give me the keys for ages, but then another customer told me that you just get in the car and go. Not a great system once you leave the booking desk.Reviewed 23 Oct 2015

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2.0

Pros:Was able to provide refund for rental due to COVID 19 and travel restrictions, but would not refund additional insurance of $55Cons:Should have refunded $55 additional insurance.Reviewed 21 Apr 2020

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4.4

The washer fluid was empty. The engine hot lightPros:The pick up counter in Lauderdale was great.Cons:The hot light came on - I had to add coolant and the washer fluid was empty. The return desk, Ken, in key west tried to charge me $25.00 for being ten minutes late - I had been waiting in line for twenty minutes! Ken, at returns, said it was my responsibility to make sure all fluids were taken care of! He said that if the car died it would have to be paid for by myself. That's the rental agreement! I had the car for 24 hours?! He was so incredibly rude to me, but not the men in line ahead of me. He chatted and joked with them while I waited for twenty minutes! He wouldn't allow me to pay with a different method other than how I reserved the vehicle! He wouldn't look the car over to clear myself of damages. Told me I'd see a bill on my cc statement if there were any damages?! He was awful. I feel partly because I'm a female. He was so jovial with the men ahead of myself then so difficult and RUDE to myself. I'm trying to contact his general manager.Reviewed 9 Mar 2016

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6.8

Maybe it's just Fort Lauderdale? but goodness- only one person caredPros:cheap closse to airport decent car with good airconditioningCons:The most lack-luster customer service. - No signs showing where they were located once off the drop off bus - approach counter and people glanced at me, walked away.- called out for assistance- guy grunted something and pointed to a kiosk with a screen and said- talk to her. -"her" could not explain why these guys munching their subway sandwiches while talking to me couldn't help me behind the counter- she said when it's busy the kiosk is available. Excuse me, I was the only customer and 2 guys wander about did not offer to help and acted incredulous that I would even ask them for service insetad of going to the kiosk, though they did wipe off the telephone reciever with a santitizer. Why thie think it's better to talk on a reciever and look at a screen is beyond me. THEN- once I got my paperwork from the kiosk, entereed into the lot. ... EVEN worse service... No one bothered to point or walk me in the right direction. I had to litarally beg them to help- they gave me a few vague instructions- went wandering some more around a lot with no signs. No people . Finally, the guy looks at me as if I am bothering him for more instructions uses his pointer finger to direct me, another grunt. When I "got there" Finally found the nice guy who kindly said, take any car you wnat...I said, boy they could sure use you up frong because you are so helpful and kind... He knew what I was talking about and sympathized with my frustration.Reviewed 5 Sep 2017

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5.2

LOCATION IS NOT AT THE AIRPORT! Received damaged car.Pros:Car was new model and clean.Cons:The rental car agency was not located at the airport AND there was no transportation between the airport and the rental car agency. We were forced to take a taxi each way adding an additional $40 to the cost. The location stated in the reservation had the address, as the crow flies located very close to the airport, while the location stated on the receipt from the rental car agency clearly said Port Everglades. Having seen this in the reservation process would have eliminated any confusion. The car we received had serious damage to the front, passenger side hub cap and wheel well. It has clearly not been professionally fixed, there was masking tape and zip ties holding the plastic together. The attendant did not offer a damage report so I was forced to ask for one. The damage caused significant noise taking the car above 50 mph.Reviewed 16 Apr 2017

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5.2

BEWARE! Hidden costs especially toll pass! Scare tPros:car was nice even though is had over 30k miles on itCons:The toll pass is a rip off, over $50 for 2 days of use. All other car rentals we have used in FLL were fair and considerably lower cost, $20 at the most. Also, the attendant at the pick up desk told us we had to fill up with gas within 10 miles of airport with a full tank and he "warned" us twice to produce that receipt when we dropped car off to prove it. At drop off time they never asked for receipt, it was a scare tactic to get us to prepay for gas. I will avoid Dollar rent a car as much as I canReviewed 19 Nov 2015

review from

4.4

Cons:When I reserved my car it was suppose to be picked up at ft lauderdale airport. When I got there I was told I had to go to another location to pick up the car. I had to spend almost $20 to take a cab to the location because there was no shuttle service. I reserved my car about two months before my trip and when I get to the car rental location they hardly had any cars. I was refused a free upgrade for the two slightly larger cars they had. I had to wait for a car that was brought in from the airport car rental location. The car was bearly cleaned and washed then was given to me totally wet as if it rained. I never seen such bad service. When I bought back the car once again I had to pay for a cab back to the airport. I would not recommend renting from this location to anyone.Reviewed 31 Aug 2016

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6.0

no cars. honered price on larger car. The van's trPros:Satellite radio and GPS were nice to have. All considered the experience cheap.Cons:I waited for an hour at the counter at 12pm at night-there were no cars! Since other customers were waiting as well we got surly and demanded the remaining vehicles immediately: which consisted of a pickup truck and a few minivans. At At least they honored the small car price. The minivan had 45,000 miles(!) and the transmission was going and the alignment was off, but it had a great gps and satellite radio which I enjoyed. As long as you kicked the tranny down when the slipping started it could keep up with traffic, and highway speeds were fine once it slogged it's way to the upper shift points. I've hoopdee'd worse, so I knew it would last a few thousand miles which was way more than I would need it. but if the next driver spends too much time in the hunting to shift zone, it will overheat and could fail.Reviewed 18 Oct 2015

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2.0

I would not pay a DOLLAR for their cars/serviceCons:I returned the car early due to Hurricane Matthew. They charged me $25.00 early return fee, despite the weather situation. Also, they charged an exorborant fee of $59.00+ for a few gallons of fuel during a time that gas stations were without fuel due also to the approaching Hurricane Matthew. The customer service here was lacking in a big way as exceptions to policies should be considered in light of extenuating circumstances beyond a customer's control. I will NEVER rent from this company again.Reviewed 9 Oct 2016

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10.0

Cons:Rear seat had been spilled on...no big deal overall extremely happy with everything!!!Reviewed 26 Mar 2021

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• What is the most popular car hire from Dollar in Fort Lauderdale?

  Economy (Hyundai Accent or similar) is the most frequently booked car hire type from Dollar in Fort Lauderdale.

• How many car hire locations does Dollar have in Fort Lauderdale?

  Dollar has 2 car hire locations in Fort Lauderdale. Take a look at our Dollar hire location map to find the best car hires near you.

• Does Dollar have a car hire location at the airport: Fort Lauderdale airport (FLL)?

  Yes

• Does Dollar offer shuttle or airport pick-up services from Fort Lauderdale airport (FLL)?

  Yes