Book Hertz hire cars in Fort Lauderdale

Reviews for Hertz in Fort Lauderdale

Recent reviews

Traveller rating

Excellent

99

Good

39

Okay

52

Mediocre

60

Poor

0

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car was cleanfriendly staff

pick up the cargreat experience

rented a carcustomer service

car availablecredit card

location was closednever rent

wrong locationcar was dirty

pick up and drop

6.0

Pros:Best price received.Cons:They insisted on calling our insurance company to confirm our coverage. I’ve rented hundreds of cars and no one has ever done that, even in foreign countries. The car was filthy inside and out withbeers cans and tampons under the front seat. And funny they advertise Covid disinfected but obviously not.Reviewed 19 Feb 2021

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2.0

treated so rude and did not give us a car that i had reservedPros:i had a confirmation # H45032116271 they told me its not at airport i a m with my wife we are married 41 years get off plane from newark nj land in fort lauderdale your supervise\or carlos which was not helpful at at all tells we cant do anything 9PM at we have no cars cant help you so rude i cant believe it me and my wife i am 65 years old 41 year anniversary just left us like a piece of wood the most hoorible experience in my life what happended to Hertz i went with you befause of your name i didnt want to use any one with out a good name made res with you price and all the price was $194.93 then after everthing they told me some else $511.00 so i guess they didnt want to give me lower price but i could get it at $511.00 i just cant believe the rude ness i have beebn coming to florida own a condo 22 yeras and my family 8 grand kids still cant believe this anthonys33@aol.com i hope you change your ways about businness remeber the golden ruleReviewed 19 Oct 2017

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9.2

Pros:Pick up and drop off was a little confusing (just because of the airport).Cons:Better instructions for the individual airport would have been great.Reviewed 14 Sep 2020

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9.6

Pros:The car was great.Cons:The pick-up at Ft. Lauderdale is difficult for people that did not fly into the airport. There is nowhere for a person to drive up and drop you off. Once you find your way into the lot, it is not clear where to go and Hertz no longer has many employees in the lot area for assistance. It's a long walk back into the terminal and a Hertz counter, which is ultimately where you need to go. The car had a number of scratches before I picked it up. Hertz made it my responsibility to document these scratches before taking the car off the lot. You should not do that to people. You know that the scratches exist. You should pre-print them on the rental agreement before handing it to me to sign. It's not fair to try and stick me with scratches that I have nothing to do with. The return in Stuart was also a bit of a problem. There were nine people ahead of me when I got there and only one person working to help people. That one person was taking a great deal of time with each of the people in front of me. I eventually left the keys and walked away hoping that the the staff could check my car in without me and e-mail the receipt, which they eventually did. It all worked out, but it could have been better.Reviewed 5 Jan 2020

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8.0

Pros:Rental extension at the same rateReviewed 26 Nov 2020

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10.0

Pros:YesReviewed 24 Sep 2020

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10.0

Pros:YesReviewed 24 Sep 2020

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2.0

Cons:When I arrived at the Hertz location at FLL I was unapologetically told there would be at least an hour wait for a car even though I had a reservation. There were also about 40 other people who were waiting in the hot garage. There were cars waiting to be rented sitting right in from of us and I was told those cars were for people who had reservations......I had a reservation!Reviewed 18 Feb 2021

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4.0

Cons:Car smelled like cat pee. Would let me change the main drivers name so had to add a driver and cost me a lot extra to add the driver who would be the main driver.Reviewed 23 Jan 2021

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2.0

Cons:No refund when unable to get the car, sudden huge fees at pick up even though it was prepaidReviewed 6 Jan 2021

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2.0

Pros:I made a reservation and after a flight from SFO and needing a car to drive 2 hrs. to Naples, I got to your counter and you had no cars available so I had to go counter to counter at the FLL airport to find another car rental available. I rented a car from Alamo and was treated extremely nicely with a Nissan Altima for less than Hertz was charging me. It was so unbelievable to me that you make a reservation which was confirmed and you arrive at the counter and you are told there are no cars available of any type. Bad business.Cons:You do not honor a confirmed reservation and turn your customer away and do not try to accommodate them at all. Not good business.Reviewed 8 Mar 2017

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2.8

Pros:Nothing about Hertz. Staff have bad attitudes and are not helpful at all. Even when I call customer service to get get help, the front-line reps cannot help, and if you ask for a manager, you will either be put on hold forever, told no manager is available, or offered a call-back that never actually happens. I just had an awful experience with a rental including a promised discount (resulting from a prior bad experience) not being honored, an incorrect fueling charge, and generally rude service. I looked my car rental records, and realized I have rented from several companies including Avis, Enterprise, Fox, Sixt, Europcar, Greencar, and I have only really had bad experiences with Hertz brands (Thrifty, Dollar, and Hertz). Now that I have seen a pattern, I know better to use one of the other companies.Cons:Honor promised discounts, don't incorrectly charge refueling fees, make sure managers and people with actual authority to fix problems (instead of making excuses) work at the call centers, and actually provide the products advertised (one Dollar provided me a Kia Soul when I had rented a mid-sized car. The lady at the counter told me this was an 'upgrade.' She said it with a straight face, too.)Reviewed 22 Jan 2020

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• What is the most popular car hire from Hertz in Fort Lauderdale?

  Economy (Hyundai Accent or similar) is the most frequently booked car hire type from Hertz in Fort Lauderdale.

• How many car hire locations does Hertz have in Fort Lauderdale?

  Hertz has 7 car hire locations in Fort Lauderdale. Take a look at our Hertz hire location map to find the best car hires near you.

• Does Hertz have a car hire location at the airport: Fort Lauderdale airport (FLL)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Fort Lauderdale airport (FLL)?

  Yes