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2.0
Booked with you all for a different location then wasn’t “allowed” to drop off to my selection point. Had to cancel last day and was only given $15 back for loss of a whole last day. Hertz informed me I was not allowed to drop off car at airport with a lock box or drop keys somewhere. Then when I took car a day early to Hertz in Port Charlotte, the manager told me I actually could have dropped off key to Punta Gorda airport, which was my original plan. Lost lots of money including paying fir Uber rides because I no longer had rental car. Horrible experienceReviewed 30 Jan 2023
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10.0
Happy with everything! Will hopefully see you again on our next trip downReviewed 23 Jan 2023
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2.0
I never received my car. I had a 12pm pick up from a location that closed at 12pm. How does that make any sense. Clearly a faulty system. When I arrived at 12:18, there was no one around for help. They were then closed until 2 days later. I was stranded and had to rent a car from someone else. But it gets even better, Hertz still charged me for the car I never used! Terrible serviceReviewed 1 Jan 2023
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2.0
My wife picked up the rental and accidentally purchased cdw insurance. I called and could not get through to a human. The office where it was picked up did not answer the phone. I stopped in a different office and asked to remove the cdw for the remainder of the trip and was told that could only be done at the original pickup location, which is ludicrous.Reviewed 26 Dec 2022
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10.0
Agents in both Ft. Lauderdale and in The Villages we’re excellent. Friendly, accommodating and efficient!Reviewed 15 Nov 2022
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2.0
Reserveda cargo van on line, confirmation# included, showed up and they told me they had no vans for at least 4 months. Vans should be taken off you web site.Reviewed 22 Oct 2022
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6.0
The cost of the rental for one day was too expensive. I will never rent from you again. I did'nt want to buy the car. I travelled 120 miles & used $20.00 worth of gas. What a ripoff.Reviewed 19 Oct 2022
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2.0
They didn’t even have a car.Reviewed 12 Oct 2022
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2.0
got overcharged $400Reviewed 10 Aug 2022
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8.0
Very pleasent service and curtesy. Thank you.Reviewed 10 Jul 2022
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2.0
The pickup location given was not a Hertz rental car, I had to call and lucky they switched my reservation. After getting the car out of the garage I realized the car was dirty inside, the radio volume didn't work properly.Reviewed 8 Jul 2022
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2.0
Folks at the counters when picking up the vehicle had attitudes. When I asked if they were available to help me after standing unassisted for 10 minutes the man stated, "sure", with a tone. Then stated, "wasn't someone else helping you?" The female that was helping me initially, whom also had a terrible attitude, walked away while I spoke to a representative on the phone because of a cc error and never came back. I didn't bring the cc I booked the rental under and understand I had made an error. They were annoyed they whole time. Beat part was I was the only person in line so it's not like I was holding anything up. Also my vehicle smelled of smoke. I will say both attendants outside were extremely pleasant and helpful.Reviewed 13 Jun 2022
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