Guest reviews
Overall rating
6.0
Good
Based on 1,910 reviews
Cleanliness
5.9
Comfort
6.0
Pick-up/Drop-off
5.3
Value for money
5.8
Pros
"Staff was friendly and informative."
(in 381 reviews)
"Nice car , good prices."
(in 1285 reviews)
"Great price, employees very helpful."
(in 523 reviews)
Cons
"Dirty facility and dirty car"
(in 1356 reviews)
"Long line, car not ready."
(in 271 reviews)
"Poor customer service and very pushy."
(in 187 reviews)
Recent reviews
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car was great
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4.4
Pros: They weren't overly friendly but they weren't jerks either.
Cons: We ended up paying about $120 more than what we reserved the car for and were expecting to pay. They didn't have the car we reserved, and the rental process took way too long.
review from
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2.8
Cons: My credit card company put a security freeze on my card, which caused the transaction to be declined. Fox's system doesn't allow a card to be run through more than once in 24 hours, so even though I had prepaid my reservation, they were unwilling to give me my car. They wanted me to book a new reservation with a different credit card, which would mean I would lose my original prepayment. And when I went to do that, it turned out they didn't even have any cars available to rent me in the first place! Absolutely horrible experience. Plus they tried to sneak on prepaying fuel charges of over $40, and used very hard sales tactics to try to get me to take their insurance.
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3.6
Pros: Bad manners and bad customer service, it was a disaster customer experience
Cons: The treatment was horrible, they need more professional people at the front desk
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6.4
Pros: Car
Cons: Had no idea how far fox was from airport. Wait for bus was 15minutes. Long line and slow processing in the office.
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2.0
Cons: They gave our car away, I set the pick up time for noon. I called to change it they said no need to and then when we got there three hours later they gave my car away.
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5.6
Pros: The shuttle was convenient.
Cons: I got talked in to extra fees when they weren't necessary & the car was dirty inside & the car was not that good.
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6.0
Cons: Customer care was impossible, I was on phone for over an hour without being able to get my concerns addressed, finally I hung up. I can’t imagine what would it be like if I had an emergent situation! They key was difficult to work and a source of anxiety, locking and unlocking was tricky. I don’t think I will rent from fox even though overall cost was less.
review from
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4.8
Pros: Staff pickup was very friendly. Staff at dropoff was also very friendly.
Cons: Waited forever for shuttle to pick up at FLL airport. Phone number listed at pickup spot was a circular automated response. Could not get through to anyone. Although staff at pickup counter was very friendly, he was alone and very slow. There was a long line late at night. My plane landed at 1:15 am and I did not get my car until 3:00 am
review from
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10.0
Pros: Super helpful and easy drop off!
Cons: More signs indicating the way to the shuttle from the terminal
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6.0
Cons: I waited an hour and a half to pick up my car
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5.2
Pros: donna was very rude and to every customer that went to her
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8.0
Pros: Drop off was super easy and they had a convenient shuttle to the airport.
Cons: Had to wait a long time to get the car, service needs to be a little quicker.
review from
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4.4
Pros: They weren't overly friendly but they weren't jerks either.
Cons: We ended up paying about $120 more than what we reserved the car for and were expecting to pay. They didn't have the car we reserved, and the rental process took way too long.
review from
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2.8
Cons: My credit card company put a security freeze on my card, which caused the transaction to be declined. Fox's system doesn't allow a card to be run through more than once in 24 hours, so even though I had prepaid my reservation, they were unwilling to give me my car. They wanted me to book a new reservation with a different credit card, which would mean I would lose my original prepayment. And when I went to do that, it turned out they didn't even have any cars available to rent me in the first place! Absolutely horrible experience. Plus they tried to sneak on prepaying fuel charges of over $40, and used very hard sales tactics to try to get me to take their insurance.
review from
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3.6
Pros: Bad manners and bad customer service, it was a disaster customer experience
Cons: The treatment was horrible, they need more professional people at the front desk
review from
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6.4
Pros: Car
Cons: Had no idea how far fox was from airport. Wait for bus was 15minutes. Long line and slow processing in the office.
review from
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2.0
Cons: They gave our car away, I set the pick up time for noon. I called to change it they said no need to and then when we got there three hours later they gave my car away.
review from
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5.6
Pros: The shuttle was convenient.
Cons: I got talked in to extra fees when they weren't necessary & the car was dirty inside & the car was not that good.
review from
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6.0
Cons: Customer care was impossible, I was on phone for over an hour without being able to get my concerns addressed, finally I hung up. I can’t imagine what would it be like if I had an emergent situation! They key was difficult to work and a source of anxiety, locking and unlocking was tricky. I don’t think I will rent from fox even though overall cost was less.
review from
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4.8
Pros: Staff pickup was very friendly. Staff at dropoff was also very friendly.
Cons: Waited forever for shuttle to pick up at FLL airport. Phone number listed at pickup spot was a circular automated response. Could not get through to anyone. Although staff at pickup counter was very friendly, he was alone and very slow. There was a long line late at night. My plane landed at 1:15 am and I did not get my car until 3:00 am
review from
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6.0
Cons: I waited an hour and a half to pick up my car
review from
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5.2
Pros: donna was very rude and to every customer that went to her
review from
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Where can I find Fox hire cars in Fort Lauderdale?
3100 Se 6th Avenue, Fox car rentals
Address
3100 Se 6th AvenuePhone
+1 954 903 2750Top tips for hiring a car from Fox in Fort Lauderdale
- Premium car hires from Fox in Fort Lauderdale are around 63% cheaper than other car types, on average
FAQs about hiring a car from Fox in Fort Lauderdale
What is the most popular car hire from Fox in Fort Lauderdale?
Compact (Ford Focus or similar) is the most frequently booked car hire type from Fox in Fort Lauderdale.
How many car hire locations does Fox have in Fort Lauderdale?
Fox has 1 car hire location in Fort Lauderdale. Take a look at our Fox hire location map to find the best car hires near you.
Does Fox have a car hire location at the airport: Fort Lauderdale Airport (FLL)?
Yes
Does Fox offer shuttle or airport pick-up services from Fort Lauderdale Airport (FLL)?
Yes
