Dallas hotels in Downtown

Cons: pet fee was a little high

Cons: The parking charge for 20 dollars you would think spending so much money to stay there parking would be free.

Cons: The fridge in the room failed for some reason. We had some steak in there and I"m not sure if it made it or not.....

Cons: N/A

Cons: The staff was horrible! The bellmen left one of my bags in the room and when I call to see if they have it. The front dest gave me the runaround and I wound up speaking to 6 people in different departments all don't know what happend to my bag. The staff at this hotle was the unhelpful and rude. There are other great hotels in the area I suggest you find one of them.

Cons: Many large groups that were very loud and partying.

Cons: My daughter has stayed there several times before, and the price was atleast $100.00 a night cheaper than what I paid. We were also charged for wifi and self parking was very expensive. We stayed 2 nights, and after the cleaning people had been in our room, the sink handles had not been wiped down. For the price of our stay not sure we got the quality. Not sure we will come back.

Cons: I stayed here because I had a great stay at the Omni in New Orleans. I feel the room could’ve been cleaned a little bit better, room service trays were left outside of the room which left a stench in the hallways. I wasn’t impressed with the room at all-especially not for the rate.

Cons: Can't think of anything.

Cons: Pool closed too early. Parking too expensive.

Cons: When we got to the hotel they did not have our room for us. We were on our honeymoon and made the reservation to make sure we had a room. The main issue was we were billed 50.00 and never charged anything for it. When we checked out they showed me the bills at check out and then found other charges that showed up on my bank statement. I had another issue like this at another Omni Hotel where the server changed the tip amount for more money when we turned in the bill. The other hotel fixed the problem but the issue still speaks volumes. I rather have trustworthy people and not have to worry about these issues after I stay somewhere. Not sure if I would ever go back or recommend the hotel.

Cons: The only complaint was that we thought there was a mini microwave and there wasn't. Other than that we were fine.

Cons: None

Cons: Cramped slow elevators

Cons: Not enough wash cloths...

Cons: Some of the staff were a bit condescending at times. Just because I'm not wearing slacks and shoes that shimmer, doesn't mean I can't afford to stay in your hotel.

Cons: The entire staff seemed put off by answering any basic question of ours, they weren’t knowledgeable about the simplest of things like what time check out was even!! We were put on hold so they could check... meanwhile i could hear the other line going off in the background. They just wanted to switch over to a more important guest. The spa flat out lied to us about their availability. When we tried to push our checkout time by 30 minutes after enduring all of this so that we could go to a neighboring spa it simply couldn’t be done. The shower was broken, my fiancé fixed it, the mirror in the bathroom was broken, my fiancé attempted to fix it but then said “honestly i should Be paid for fixing all of these issues”. We asked for a dog bed. They offered it at check in but they were reluctant to send one up in the ten minutes it took us to change our mind about wanting one. It was disgusting Don’t ask for the dog bed. They apparently offer free car service in 5 miles. Don’t even bother. They won’t answer the phones to call you one. We had such high hopes for this place as we visit the spa and CBD often. This was our first and LAST stay at the joule. You’ve lost two customers that used to sing your praises.

Cons: Air conditioning issues

Cons: Downtown Dallas is cool but there is a limit to what you can do there now

Cons: Shower didn't have hot water. We didn't alert the staff because we found out too close to check-out. I imagine, with the quality of customer service we experienced, they would have been up really quickly to fix it.

Cons: That I stayed in the wrong season of the year! (The pool was closed)

Cons: The AC couldn't keep up to keep me comfortable.

Cons: Absolutely nothing.

Cons: It is a bit dated. AC is loud.

Cons: No free wifi in rooms, parking expensive

Cons: They were so wonderful! Never had anything negative to say

Cons: Personally I didn’t find the bed comfortable, the shower pressure was terrible & there’s no parking to speak of, pretty much valet only. WiFi in the rooms is extra & for what it cost that should be standard.

Cons: All good! Bartender made great drinks, pool was awesome for my daughter and wife and location was superb for walking to dinner.

Cons: The room was very warm and got even warmer in the middle of the night. I complained to the front desk and they said they would send a technician, but the temp never changed by much.

Cons: The facilities have been updated but you can still tell it's a very old hotel. The a/c in our room wasn't great. Would stay there again!

Cons: No hot water, TV didn't work, coffee machine in room did not work either, and a very loud AC

Cons: The elevators and confusing levels and entrances from outside.

Cons: My husband took me to the Westin Downtown Dallas for our anniversary. We are not wealthy and my expectations may be too high for today's lack of standards...I don't know. Parking: Self is $26, valet is $30 (only options) Bed: Like sleeping on the floor with only a thin down blanket to cushion you. Room Service: Not only did it take forever to get, but we called 3 different times before we made a choice that they actually had!! They had "run out" of the first 2 choices, and the third choice we were informed, although it was already on the menu, it was new and wouldn't be actually available for another 2 WEEKS!!! A 5 stat hotel shouldn't run out of everything or misrepresent a darn thing in my opinion! Staff: Cleaning lady flat out walked in on us twice! So we had to leave the "Do Not Disturb" sign on the door the entire time with the extra lock on. However, the front desk had to call so we could open the door for the towel guy because he couldn't knock with the sign there (maybe the maid could learn from him). TV: Only a handful of channels and the programs/actual episodes, that are the same everyday! I'm talking not just the same program but the exact same episodes everyday we were there. Noise: Although on the second to highest floor, 31 floors up, we heard sirens, traffic, and construction (the entire time)! I understand we were in downtown Dallas, but seriously, I even had to listen to the delivery truck trying to back up and park for almost 5 minutes a couple times a day. We heard every door that opened and closed, and although we were as far away from the elevators as one could get, we heard it EVERY time it moved! Checking out: We requested a luggage cart/dolly THREE times over a total of 35 minutes and still NEVER saw hair of it nor any attendants! We waited until the exact minute of check out time and then hauled it all down by ourselves with no apology or anything. Misc: No vending machines, and the gift shop is an over priced joke even in gift shop standards. However there is a nicely stalked, friendly staffed Seven Eleven around the corner within comfortable walking distance. All of that said.....would I own the bathroom, yes! Would I ever stay there again, NO.....but that's just me and my opinion.

Cons: The maid service was lazy. The staff only cleaned the room once in three nights in spite of our repeated efforts to have it cleaned daily.

Cons: I didn’t like all of the hidden room service fees. Was not told a 22% gratuity was included so i tipped on top of that

Cons: I don't want to ask a bottle of water every time I want to drink water. no toothpaste, mouthe wash or brush. no shaving cream

Cons: 1 out of 4 elevators were working and we all had to walk 30 flights of stairs with all of our luggage. There was no apology or compensation for anything. I understand technically issues happen but we were on the 30th floor and it had been 8 hours.. ridiculous.

Cons: I did not stay here or make this reservation. I am in Australia.

Cons: No refrigerator in room. Room never really got cool. Inconsistent internet. Limited food choices in hotel.

Cons: Dallas is a spread out city so it was only a short drive to downtown activities which meant uber/lyft friendly. It would have been better if it were a true walking distance but location was still really good just not great if you want to ho into extreme detail but still very satisfied.

Cons: Someone was smoking weed on my floor because my room smelled like we had 4+ blunts going at the same time. Repeated calls to the front desk for assistance was completely useless. The only decent thing in this hotel is the bar, to drink away your anger for being stuck in this horrible hotel.

Cons: No drinks in vending machines on 3 different floors we tried. Only one snack vending machine that needs exact change on the far side of the other tower we didn't even stay in.

Cons: I didn't like that there wasn't much to do inside the hotel but it's definitely no reason not to stay there

Cons: Our room, room 1913 in the South Tower resembled a cheap motel room on the outskirts of town. There were stains on the walls and on the comforter, holes in the wall, wall paper pealing from the wall... Overall status of the room was extremely poor.

Cons: One of my families had dirty linens when they checked into their room. Another had a hole with mold on the ceiling. We had ants in our room. For the cost of the hotel I feel the rooms should be better and there should be some kind of breakfast included.

Cons: Upon arrival we were told that all the king bed rooms were taken which we had reserved prior to. Then we walk into the room that wasn't clean. Beer cans strewed everywhere, beds were filthy and trash all in the room. Not only that but the elevators were out of order and we had to climb 8 flights of stairs each time we left the room. Worst stay ever

Cons: Was not given the room we pre-paid for. I had booked a king bed, my wife and I arrived at about 9:00pm and were given two double beds. I thought that was a pretty rookie move by the kid behind the counter, who said there were no more king beds available, despite my having pre-paid for it. Not cool.

Cons: rooms need updating, outdated bathroom fixtures, first room bed was broken, expected a little more for my money and for the high rating it had.

Cons: The hotel felt cheap and was dirty. There was hair around the sink in the bathroom and stains on the curtains.

Cons: The only thing I didn't like was the weather. The hotel was great.

Cons: When the hotel lost power and the fire alarm was tripped it seemed that the emergency response was disorganized and didn't have a clear leader. I was also disappointed in the city, there was not one police officer or fire fighter at the from of the hotel helping matters. Felt very unsafe throughout the situation.

Cons: The elevator was a little too high tech.

Cons: Alarm clock seemed to make a faint hard-drive spinning sound all through the night and was disturbing.