Hotels near Addison airport

Pros: This place is a shame to see go down hill. Have stayed there on numerous trips to Dallas but no more. Gaps in the patio door we had to plug with a bath towel. It’s just a tired decor for a landmark place. Sad to see.

Pros: Quiet amenities, very clean awesome atmosphere and great neighborhood. The gym was amazing felt like a high quality membership facility. Plenty of stores including Dallas Galleria nearby.

Pros: I was very impressed with this place. A little paradise!

Pros: Amenities

Cons: Due to COVID there unfortunately was no breakfast or housekeeping service available. This meant the room was never cleaned nor were linens or towels ever changed. The front desk provided towels though it took a couple days amid inquiry to discover this. Just wish it was brought to my attention beforehand.

Pros: The hotel was great. Everyone was friendly and provided great service. It was very peaceful and the grounds were beautiful. Breakfast was included and other perks included a world class fitness center, an outdoor running/walking path, and a very nice pool. I would recommend this hotel to anyone staying in Dallas. The price value is incredible. This is a hidden gem.

Cons: Nothing

Pros: Breakfast was great

Cons: The wifi didn't work well

Pros: Access to the entire grounds including fitness facility was great! Coffee selection was nice. Room was very spacious with clean, crisp design.

Cons: Would have liked a refrigerator in the room.

Pros: Everything was great! We enjoyed the fitness center, got massages and loved the walking/jogging track. Everything was very clean which we always appreciate. Staff was always helpf and friendly. We will definately be back on our trips to Dallas.

Cons: Room did not have a mini fridge or microwave. I did not ask to see if these are available though.

Cons: Everything was great...I love mi room it's like an apt.

Pros: Clean and good location

Cons: They were not open for us to get coffee or food as we were told, first thing in the morning. Disappointing.

Cons: on the web site the price was 80.00 but i was charged 120.00

Pros: It was a perfect staycation spot, very clean. And the basketball court and swimming pool was awesome! Even on site gas grill. The rooms were very spacious and staff was great! Close to all the popular restaurants.

Pros: The location.

Cons: The beds were horrible to sleep on, so uncomfortable.

Pros: Not applicable

Pros: The breakfast bar was wonderful! Plus the room type was perfect for my family, allowing privacy for myself, my kids and friend (sleeper sofa) The location was perfect, with lots to do and see. Great atmosphere with friendly staff. Will be back soon!

Cons: Nope

Pros: Staff, easy check in, basketball court, location, the room

Cons: The main entry door had a gap under bottom which when I got down on my knees I could see into the room or when in room see carpet in hallway outside the door. I reported it to the hotel staff.

Pros: good location, breakfast included.

Cons: breakfast has same items every morning. would be better if meats are alternating (sausage, ham, bacon) like other hotels. bathtub drains very slowly. Hall-way ice dispenser did not work. No batteries in tv remote. tv is very small (32 inch).

Pros: It's super clean everytime we stay here, and the staff is always super friendly.

Cons: Some parts of the hallways were a little dark, but otherwise everything was absolutely perfect.

Pros: Staff was very friendly and helpful!!

Cons: No

Pros: Clean rooms, very nice staff. Breakfast good also.

Cons: Nothing

Pros: The hotel staff was very accommodating and very friendly. The room was very nice and spacious. This is the second time I have booked with this hotel and will definitely book with them again in the future.

Pros: The room was very clean.

Cons: I didn't like that the A/C went out in my room and I had to pack up and move to another room.

Pros: The area

Pros: The cleanliness was as I great the staff was good the location was great I loved my hole stay

Pros: The room was large and had a nice setup. My kids enjoyed the pool and the free breakfast was good.

Cons: My kids said the sleeper couch was really uncomfortable. The air conditioniner woke me up all night bc it was so loud. My son had an allergic reaction at 3:00am from pet dander on couch. The dog across the hall barked all night long.

Pros: Location central located in Dallas.

Cons: Room was not cleaned. Still trash not picked up in the room. The security look was broken. No hot water and just unclean. As we are very worried about Covid the room didn’t give peace of mind. They did not live up to the Westin name.

Cons: Computers were down and had to check in very late.

Pros: View,mall and location

Cons: Front desk lady was rude until manager intervened, good thing he got along with my wife because we were leaving regardless of whether the room was paid for or not! She was RUDE! Too many changes really not better!

Pros: Breakfast was included at the booking time but when in hotel breakfast was not available so i paid extra for nothing just a sorry

Cons: A little reimbursement for breakfast included but not available

Pros: Great room. Gave me an upgrade. Clean. Easy access to Galleria Mall.

Cons: No.

Pros: The atmosphere and the valet team.

Cons: I had charges of $196 and change that could not be explained. My bill was $528 ish plus the $100 hold for extras. I still have had no one from the Westin Galleria to reach out on the $196 charge.

Pros: Love proximity to mall.

Cons: When arrived for check-in, no one offered or available to assist with luggage. Had to transport an entire cart full ourselves. Front desk staff adequate, but not warm or engaging. NEVER saw housekeeping staff or cart. Had to ask for towels, toilet paper, pillows. Room small, sparse, looked like an afterthought. Difficult to get room cool enough for sleep. No bathtub in room, shower only, which is apparently typical for all king rooms in this hotel, though it was not mentioned in any room description. Tubs only in queen rooms. On-line description of more casual restaurant ( there are only 2 in hotel) indicated open, hours listed for this week (between Christmas, New Years) but restaurant closed. I am sure everything will be blamed on pandemic, but some good old-fashioned customer service could have avoided a lot of this. Folks, this is not a Motel-6, nor is it priced like one. Expected better.

Pros: The bed was comfortable.

Cons: The hair in the unused coffee cup, the black hairs all over the bathroom (on the floor and in the “clean” towels), toothpaste spots on the water faucet, a half used toilet paper roll, had an overall unclean feel to it

Pros: Nothing

Cons: Yes! We had to leave and find other accommodations. Their computers were down and we couldn’t check in. Many people in the lobby, no social distancing, some waiting hours to check in and even then the staff couldn’t make keys so each individ

Pros: Rooms plus overall environment

Cons: parking - limited above ground self parking spots as located next to a shopping mall

Pros: The Shower was my favorite.

Cons: The Tv was Tiny, and wifi was not free.

Pros: Everything!

Cons: None

Pros: Convenience and quality of room.

Pros: Great people on staff. Great location

Cons: Nope

Pros: The hotel was in an area with plenty of food options. It offered easy interstate access. The room was clean and the bed and pillows were good in my opinion. There was no tub, just a large shower. It had a rain type shower head and water pressure was good.

Cons: It did not have a hot tub. The parking setup was poor. It offered expensive valet or free minimally available parking. The hotel is old but had been updated. The exterior areas were also not very attractive.

Pros: Great room nice and cold Great location

Cons: No

Pros: Good location, free parking, excellent rooms

Pros: Parking

Cons: Nothing

Pros: I liked the location and the free parking lots. The room mattress very comfortable.

Pros: Location

Cons: Not what you would expect for a 4 star property. No food. Lounge lacked decor and ambience. Lounge bar staff was rude

Pros: Location and cleanliness.

Cons: It says it’s a heated pool and claim it’s set at 78 degrees but it is not and the sunsets on the other side of the building so by 2 pm all the sun is gone and so with the wind it makes the pool even colder. we picked this hotel to swim and c

Pros: Pre-COVID-19 I have stayed at this hotel numerous times and enjoyed it. Unfortunately, there was nothing I liked this visit. It was raining and they closed the covered check in area. Could virus germ get trapped. Hotel shouldn’t open this nervous o

Cons: This was the first time I was with my husband during stay. I had told him how I enjoyed the hotel on previous occasions. We always use Lysol wipes to clean handles, controls etc. The room was dirty, had a musty smell. We went to different hotel next day

Pros: Great property.

Cons: We should have been notified prior to checking in that there would be no maid service, no room service, no food available in the hotel snd no valet.

Pros: Location

Cons: They didn’t come to clean the room not one time during my stay. I had to ask for new towels, and when they brought them, they still didn’t clean the room or take the used towels.

Pros: Destiny, the lady who checked me in. That’s about it.

Cons: The room was disgusting and I was charged for mini bar items that were definitely there when I checked out! I don’t even drink!! Now the manager hasn’t called me back and the people at the front have been no help. 4 star hotel with 1 Star se

Pros: The lobby is very nice and the staff are courteous

Cons: The heating and cooling system are dated and loud. The room had numerous stains and scratches.

Cons: Room was very hot. Was never comfortable at all. Nearly checked out.

Pros: Nice hotel. Nice area. Friendly staff

Cons: They will charge your credit card on file for anything they can charge it for. Its 2 weeks now since my stay there and im still having to to dispute.they do charge $18.95a day for Internet when they advertise free internet. Its only free in the lobby.

Pros: Good location. It connects to the Galleria mall from the lobby. Great if you want to shop. That was not our purpose for staying there. We only stayed there because friends were staying there.

Cons: The parking is horrible. To park in the hotel lot, you have to circle the lot, watch for someone to approach their car, and follow them to get their space when they pull out. This can take a while. Unless you want to pay $30 for valet parking.

Pros: Location - loved that it was attached to the mall

Cons: I did not like that it charged for wi-fi - first time I have stayed at a hotel that charged for it. Even the Gaylord has free wi-fi.

Pros: valet was very helpful

Cons: called room service at 6:45am for breakfast-no answer for 10mins; had to leave hotel-day ran late, etc

Pros: would you stay in a bed where someone's dog stayed? i think there hadls to be pet friendly rooms. all rooms cannot be pet friendly!

Cons: the idea that i stayed in a bed where someone else's dog slept! this is disgusting!

Pros: Proximity to everything Galleria

Cons: BEWARE - We didn’t get a Double Room, which is what we booked on Kayak; however, because we had kids it wasn’t a problem to have them sleep on the floor. The hotel was happy to bring blankets and pillows.

Pros: Rooms are nice, the shower is great, enter the Galleria without going outdoors.

Cons: Housekeeping did not refresh toiletries or the ice bucket.

Pros: Clean, great location, comfortable bed and big room.

Cons: No free wifi:(

Pros: Overall, I liked this hotel. I experienced multiple confusions with the front desk staff and my reservations, but it didn't cause too much of a problem. The rooms are nice, but you can just tell the hotel is old. The connection to the mall was incredibly convenient. That was my favorite part. I would stay here again.

Pros: The staff was excellent....

Pros: Connected to galleria mall, big room

Pros: Very good experience

Cons: You need more people at front and do not charge for Wi-Fi

Pros: The location is great. It's a beautiful hotel with well appointed rooms and great customer service. The have a free shuttle. It's steps from the Galleria which is full of great shopping and restaurants. It has two restaurants - an upscale seafood restaurant and a mid-range bistro on the second floor. They do their room service menu through the 2nd floor restaurant so there is a better in room dining menu than the standard hotel fare. You can also take your drinks up to your room if you order from the 2nd floor restaurant.

Cons: The parking is a pain (as many others have mentioned) but if you don't mind a bit of walking then there is plenty of free parking in the parking garage and we never felt unsafe even when come back late from a dinner. The pool was a bit underwhelming with no cabanas or umbrellas for shade and no attempt to make it look like a retreat (I.e. Greenery or decor - just a walled concrete box). This was such a surprise as we've stayed at other Westin properties that had lovely pools.

Pros: size and quality of room

Pros: Easy access right into mall food area. Fitness room was small but adequate. Fitness room was clean and included chilled towels.

Cons: The single king room was small. Gave away the double bed room we had reserved weeks in advance. If I book a double room, that means I want/need a double room. Lobby extreme crowded. Took a long time to check in. Various cupcakes were sitting out in the lobby with blurry decorative icing that made them look like they had been sitting out a long time. They were presented so poorly that it seemed different sources had dropped off old goods that hadn't sold the day before. A room on the west side meant choosing between the hot western sun directly in the window all afternoon/evening or no natural light. Lots of Tollway traffic noise to wake me outside my window on a Sunday morning. Overall, overpriced for the accommodations and services it provides. Do not recommend.

Pros: Great hotel!! I needed to get away to study and this hotel was clean, and quiet. The staff was very cooperative, helpful and nice. The facility was in a great area. My room was clean, nice and great for the price. I had everything that I needed right in my room. Ice machines on each floor right by my room. My bed was very comfortable. Breakfast was good. I would definitely stay there again!!

Pros: Everything was great!

Pros: I have travelled extensively in Europe and the states and I can say without a doubt this was the cleanest hotel I have ever stayed in. We had a queen suite which was perfect for our needs and we ordered Chinese from The Mangos for dinner both nights. Delivery was fast. Check in was so easy as the staff were very pleasant to work with as was check out.

Cons: There was nothing to dislike. The only thing I would of liked to see was a full length mirror ( thinking of others as I probably wouldn’t have used it) and I really think bathrooms should automatically come with a magnifier mirror, my eyes aren’t what they used to be!

Pros: The hotel is a beautiful facility. Very well equipped kitchen during COVID. We have been staying at many hotels driving across country and this was our favorite!!

Pros: The room was nice

Cons: My whole weekend was ruined because they charged me a NON-REFUNDABLE PET FEE of $100 for my 4lb dog!! AND, she mentioned it AFTER running my card for the room, which was non refundable at that point, as well!! I travel quite a bit and have never had to pay over $25 for a pet! I think this amount is pure robbery! It DOES NOT mention the amount on website so I was not prepared at all for this and had to cut my trip short! Also, the lady at the counter had no idea what was going on. She gave us the keys, we carried all our stuff to 2nd floor and then keys wouldn’t work. It took me an hour to check in. By that time I was upset and late for my dinner reservation! I asked if the pool was open and she told me that it was by reservation only and it was all full for the next 2 days! Cherry on top! I will never stay here again even if you paid me to!

Pros: Breakfast was great. Set an appt for the pool for covid precautions so you get it all to yourself! Bed was sooooo comfy. Close to everything! Had a ton of food options even on Christmas night!

Cons: Not a darn thing

Pros: Breakfast was very good and hot

Cons: Free toothbrushes

Pros: Staff was especially helpful

Pros: The staff was very welcoming and nice 👍

Pros: The rooms were really nice and the staff were very helpful and kind.

Cons: I wish they had a microwave in the room. There was a small fridge and sink but no microwave. Also, the elevators were scary. The jerked and made noises. We thought we were stuck for a minute while we waited on the doors to open .

Pros: OK

Pros: The staff was amazing and the room was so big and clean.

Cons: Everything was perfect.

Pros: It was a good location and the staff was helpful. It was great value. It got the job done and was great for what we needed.

Cons: The floors were gross.

Pros: NICE HOSPITALITY AND FRIENDLY STAFF

Cons: CLEANLINESS CAN BE IMPROVED MORE

Pros: Friendly, professional greeting Comfortable room and spacious Great shower

Cons: No

Pros: Location and ease of check in and checkout. All staff was friendly and extremely helpful.

Pros: The staff and the location.

Cons: No hot breakfast, but that is understandable due to current social distancing guidelines.

Pros: Convenient.

Cons: Na

Pros: I like that it was a lot of eatery’s around that area and lots of parking!!

Cons: I didn’t like that me and my husband had a misunderstanding about not being able to smoke even if I have a medical card because I have lupus. 1 of the staff came banging on my door, threatened me and my husband that we need to open the door right

Pros: The rooms were very spacious, well equipped and comfortable.

Cons: The breakfast was obviously compromised because of Covid, but there were no healthy, low fat, low sugar, more natural options, except for the hard boiled eggs. And the coffee was too weak.

Pros: clean and neat

Cons: no

Pros: Location was good.

Cons: There was only one microwave in the whole building downstairs in the lobby.

Pros: The view, staff

Cons: nothing

Pros: Cleanliness, view and modern new furnishings.Staff was great

Cons: none

Pros: Great location and cleanp

Cons: No

Pros: The location.

Cons: This hotel needs a deep cleaning. There was dust and smudges on almost of the hard surfaces. The hotel room closet was extremely small. You can't even hang up your clothes in a normal fashion. Its inadequate. The restroom was very tiny.

Cons: I was in single bed room and you can't have your leg touch to toilet to close the bathroom door. It is that small. No got water consistency. Bathroom lock didn't work. Night shift clerk saw me figure out how to open the lobby door but didn't bother to get up our signal at least. He preferred to stay on the phone. I won't recommend Hyatt in Dallas area.

Pros: The breakfast

Cons: When I arrived to the hotel I did not get the room that I booked online, the house keeping lady was rude. After talking to the the manager about the problems I was assured that my stay would be extended but instead they put us out the hotel.

Pros: The staff was amazingly helpful

Cons: It was very good it diaries the 3 star

Pros: Location

Cons: There for 4 night stay. 1st night was given room meant for handicap accessable, no closet hanging bar down at knee level, dresser attached to wall and turned sideways so when you open drawer it ran into hanging clothes. Air condition very loud. to tire

Pros: The best thing about the hotel was the breakfast.

Cons: I called about my room to make sure it would be ready before arrival. told it was but on arrival, one rooms available for what I booked. told staff would wait and ended up waited for 45 min and then told didn't even know I was there. Really upsetting!

Pros: Location

Cons: The staff was complacent to the point of being rude.

Pros: I loved how large our room was it was like a living room area and then the bedroom. Large couch bed for my children. With king sized bed for adults! Water pressure in shower was great and had enough hot water for all 4 people. Slept great in bed it was very comfortable!

Cons: There wasn’t a plug for phone beside one side of the bed and we had to turn ac up to 80 because it was super cold they had it on 63 when we came in. Other than that it was great’

Cons: The bed was hard and made my back hurt and the pillows were as though you were sleeping without one.

Pros: The staff was really nice and they made u feel welcome

Cons: The after hour restaurant didn't have any food why have a menu when you only have one item to serve

Pros: Staff was very helpful and friendly!

Cons: Breakfast. Ended up not even eating

Cons: No drawers in room; tiny closet

Pros: The breakfast.

Cons: Front office staff was not to pleasant or professional. Could use some re-eduction on customer service.

Pros: Nothing in my mind

Cons: Poor air conditioning Poor facilities like no coffee bar Din't like room type Not good location

Pros: The space in the room

Cons: The breakfast wasn't very good and there were a lot of dirty plates. Also, the room. Weds a microwave.

Pros: Actualy i ended up staying at la meridian because the staff couldn't keep a reservation but i will give them props they upgraded me to a better hotel and coverd my expenses good job there!But if someone reserves a room you shoulfsave it for them.

Cons: Hyatt staff should do better keeping reservations very disappointed had to stay at a different hotel that night. It was late my family was tired next time maybe hyatt staff should do whats right and call the guest of any issues!

Pros: I liked the hotel location the most.

Cons: There were a couple of things that I disliked about this hotel. The hotel was clean, although the carpet seemed to be kind of dirty. The cleaning lady was rude when she delivered clean towels to my room.

Pros: Cleanliness

Cons: I called and requested a room with 2 beds and was told the room would have 2 queen beda and a sleeper sofa. The beda were doubles and there was no bedding for the sleeper sofa

Pros: Space for sleeping with the suite availability

Cons: No

Pros: The staff here were so nice, I loved staying there.

Cons: There were no Mircowaves in the rooms.

Pros: The size of the rooms

Cons: Obvious large stains on the sofa in our room, no bath Matt to step onto floor after shower, had to use our towels, smell from heater when on, unable to use. The breakfast was bad compared to comparable free breakfast hotels e.g. Hampton inn. gym stunk.

Pros: It was clean and the staff was accommodating. The room was spacious.

Cons: There were children in the room next to me who were very loud.

Pros: The room was clean and priced well. The staff was friendly and helpful. THe breakfast was delcicious also!

Cons: No bath tub and the tv was having connection issues.

Pros: Front desk, food and beverage staff was extremely accommoadting throughout my staff they were both friendly and professional Also, the morning food service was above average compared to your competition. That's one important thing to keep customers coming back! Nice job!

Pros: Staff were friendly, room were nice & roomy, clean.

Cons: Elevator were in the process of being impove.

Pros: I really liked the location and the fact that there was a shuttle to take us anywhere we needed to go within a 5 mile radius.

Cons: The room they put us in started smelling like sewage the next morning and took about to two hours to move us. I believe they knew that room had issues because the day we checked in, it smelled amazing, but that quickly wore off.

Pros: Nice room with living space/sofa, hot breakfast options

Cons: Did not have our room ready until 4:20. Bagels had mold, glass cups were dirty

Pros: Everything was clean and well kept. The breakfast buffet was unusually good. You won't get a scenic location, but if this is a convenient neighborhood for you it's a solid choice.

Cons: The website states they have an indoor pool and they do not! However the manager called across the street and got permission for us to go to embassy suites to swim.

Pros: Great customer service, great breakfast

Pros: I enjoyed the space and layout of the room. There was enough room that we didn't feel cramped in. We enjoyed breakfast.

Cons: I did like that the room didn't have a tub. Trying to shower a small child can be challenging.

Pros: helpful & nice staff clean rooms & beds & bathroom nice breakfast good parking space

Cons: swimming pool suppose to be heated but it was not we love sausages in breakfast(without pork) please serve them the ware drop location is uncomfortable in the room

Pros: Beautiful hotel.very comfortable and cozy rooms.staff,location,quite rooms, so much to offer.the galleria mall was just walking distance.will be staying at this hotel when i am back in dallas area.

Pros: Very nice and clean

Cons: Need better vending options. Everything was out of stock. Also, didn’t know parking was extra cost.

Pros: Great room

Pros: The staff was great, the room was spacious and clean.

Cons: The bar was a little expensive and the food was limited but the quality and service made up for it!

Pros: Location.

Cons: Heated pool was not that heated at all.

Pros: No one was available to answer front desk phone at times. During covid we wanted minimal contact. Also room was dirty and I could see hand prints everywhere from previous guests. Hotel was busy and multiple people and families allowed in elevators

Cons: not clean or covid friendly like listed

Pros: The view

Cons: AC barely worked it was hot the staff was not very friendly

Pros: Hotel always exceeds in making the customer happy

Pros: The bed was decent.

Cons: The noise, undisclosed parking charges and rude guests - could hear a dog barking from all the way down the hallway and the trash in the next room over was on a loud swearing rant for over an hour. No way in the world is this a 4 star hotel.

Pros: Great location, ease of parking and very updated grounds and room.

Pros: I liked the look.

Cons: I was charged $195 and then $21 separately and I do not know why.

Pros: location and elegance

Cons: Our room was not serviced. Didnt get clean towels. We had to request

Pros: Location

Cons: They advertised having a bar and restaurant neither of which were open forcing us to leave the hotel for food and drinks. Matress was very worn and sagged in the middle like a hammock.

Cons: CONFIRMATION NUMBER: Room 1: 3239634270 (Pincode: 9103) Hi I was a guest on September 12 . On Saturday September 12 there was a supposed disturbance that caused a huge inconvenience for me. And as results cost me a huge inconvenience in a busines

Pros: The majority of the guests is not something I would surround my children with, nights were disruptive due to guests yelling and screaming until the very early hours in the day. My daughter and I couldn't get a good nights sleep. Never again!

Cons: No housekeeping services, no towel service. Lack of staff to service all guests. I realize this is during COVID, however at other hotels, housekeeping services and towel replacement services were available. Not happy with my stay.

Pros: Location

Cons: Staff rude, parking not free, wi fi not free in a 4 star hotel. Staff spoke down to me like I didn’t belong there. Not going back ever.

Pros: I loved the open floor plan of the room. It was perfect and gave us a place to eat, a comfy bed, and a great shower.

Cons: The only thing that I didn’t like was that the pool, which the add had claimed to be heated was not. Not a huge deal and would definitely book again if needed.

Pros: Price and location

Cons: Pay to park, not cool.

Pros: Literally everything.

Cons: The fridge wasnt working.

Pros: Good hotel. Great location.

Cons: Tell me there is a parking fee before I book!!

Pros: Friendly staff. Nice lobby area.

Cons: Rooms smell like smoke and there was pink hair and pink lipgloss on my pillow which made me question if it was fully cleaned.

Pros: Indoor pool

Cons: Have to pay $20 a day for parking

Pros: Beautiful lobby, great amenities, staff was very helpful. Brought up extra towels and toiletries within 5 minutes of calling, and when the vending machine wouldn’t process my payment at 1 am, the person on duty found me a sprite free of charge.

Cons: Nope

Pros: We enjoyed our time in the Metroplex even more due to the exceptional help we received from the staff at Le Meridien. Due to the current virus situation, we were a little hesitant to even go but, we felt comfortable and safe here.

Cons: We had no complaints.

Pros: The room space

Cons: Rude front desk guy was very rude. Ac vent was between a wall by the bathroom which made it hot no good air flow. The parking fee and restaurant food was too expensive.

Pros: The room was clean.

Cons: on my 2nd night, the staff had a blaring message over over the PA speaker about a false fire alarm. Apparently people were smoking and set off the alarm 2 times. I was asleep both times. They could have addressed the matter in person and kick them out

Pros: Cost

Cons: Raw marijuana on floor of main elevator. Not acceptable especially for families with small children.

Pros: The location is awesome .

Cons: It just didn’t feel five star.. or four star. It was above basic but not as good as I felt it should have been.

Pros: Great

Cons: no

Pros: The staff were willing to assist. GREAT!

Cons: The handling of my account upon arrival

Pros: Location

Cons: Air conditioning was out for our entire stay. Told us it would be fixed same day we checked in but it was still out the day we checked out.

Pros: Location. Right next to the mall and restaurants. Not far from the stadium.

Cons: Cigarette Smoke in the room. Couldn't sleep. Also bathroom shower flooded the walk-in closet. Clothes were ruined and smelled like dirty water.

Pros: Location rooms and bar

Cons: Yes the valet is not fully staffed. I had to keep calling the front desk whenever I arrived in order for them to come meet me to take my car. One time they said the Valet was on break so the front desk agent had to park it for me. Inconvenient for $20

Pros: Location

Cons: Over priced for what you get

Pros: The hotel was very secure. The room was quite comfortable.

Cons: I was disappointed that online the hotel is advertised as having an airport shuttle available, and there was none. Also, online there is mention of breakfast being included. It is available at an additional cost.

Pros: Location

Cons: No hot water at night. Morning took over 10 min to get warm. TV problems and maintaine in room twice. Issues with security gate on departure. Happy with past stays but obvious that property maintenance is not being kept up

Cons: I definitely did not seem like a 4 star hotel. It felt more like a comfort inn or best western. I was not impressed. It was expensive for a low end hotel.

Pros: location.

Cons: Poor service.

Pros: Bigger room with a seating area.

Cons: You have to pay $20 for overnight parking. The rooms while spacious are very poorly designed. There is not a single drawer to use for your personal belongings like underwear. Mattress and bedding is disappointing too. No room for more comments

Pros: I have stayed here 3 timea in the last month. It has gotten progressively worse. I get the feeling that customers get in the way of the staffs leisure time.

Pros: Restaurant service

Cons: Very poor management. Room wasn't what were booked online. Took forever to check in with attendant not adequately trained in check in process. They lost our room service order, so we missed breakfast all together.

Pros: Location

Cons: Everything

Pros: the seating in the lobby

Cons: I was in my room with the Do Not Dis. card on the door when the wait staff interrupted me. I said I would be down after my conference call to figure out why. Then they called the room and again knocked on my door 20min later again i told them i would be

Pros: Great commodities

Cons: Had to pay to park myself

Pros: Location

Cons: The rooms were small compared to pictures,There is a lot of stains on the bedding and the pillows in the room just looked old compared to what we were getting online I stayed in better for less. Parking was $22 a day and breakfast was not included in the

Pros: Gym.

Cons: Ordered the upgraded double queen suite. Room did not have a coffee maker or a microwave and we had to have the coffee maker brought up. 4 star suite should include certain amenities to be included. Room was dirty and lacked toiletries. Parking $20.00.

Pros: Overall customer service was amazing. Room was perfect for the price and location. If ever in Dallas again, I would stay here again!

Cons: No complaints.

Cons: Old bed . I hurt my back

Pros: Nothing

Cons: Dirty dirty dirty just gross and hot would not stay here again no free coffee the list goes on and on the staff was really nice although I think I should've got a discount for the dirty bed that hadn't been changed In the phone but had cake that make up

Pros: staff

Cons: room furniture was ugly and uncomfortable, bathroom tub is not 4 star, bed too soft, pillows lumpy, air conditioner was inadequate

Pros: The size of the room was great.

Cons: It wasn't exceptionally clean.

Cons: Parking lot. Lobby restroom was trashed out and had no soap. There was no service bar in room. The couch was dated and very uncomfortable.

Cons: Yes we had dirty bedding and then we were charged $20 per night to park our own car on the premises! That was never known until we arrived and had already pre paid! I would have never booked if I had known there would be $43 in parking fees extra!

Pros: Nice rooms

Cons: Small pool

Pros: I want to start out with the presentation of the hotel. Very modern and chic. I loved it. We got to the hotel before check in and we were exhausted from a 8 hour trip. The lady let us check in earlier and I wish I would have gotten her name because she made our first solo hotel reservation experience a joy. The rooms were spacious and had individuality that some hotels don't have. I will go back for sure!

Cons: I didn't like that we had to pay for parking. I also didn't like that they charged a $75 fee just in case we did something to the room. There was a staff member who didn't really seem welcoming but I won't hold it against the hotel or the staff member himself since everyone has an off day

Pros: HORRIBLE SERVICE: WAS BILLED FOR WATER I DIDN'T DRINK OUT OF THE ROOM. WHEN I QUESTIONED THE MANAGER AT THE FRONT DESK, I WAS INFORMED THAT I COULD NOT HURT THE CALIBER OF THIS HOTEL. SO IF YOU ENJOY THE LYING, CHEATING AND STEALING...GO THERE.

Cons: It was a nice hotel, but the people are rude and they charge you for the air you breath, the water you don't drink and the space you stand.PARKING IS $20, VALET IS $26 AND IF YOU PARK OFF THE PROPERTY THEY WILL BILL YOU ANYWAY!!

Pros: Surprisingly affordable for such a beautiful place From the grand lobby to the beautiful room this place was perfect. The employees couldn't have been kinder and more accommodating

Cons: As beautiful as room was next stay I would like windows facing outside as opposed to the lobby Would've been nice to see a sun rise or set The window shades needed to be closed for privacy it was easy for guests to see in from walkway

Pros: One of the best! The staff was very helpful. The restaurant/bar was great. Absolutely no negatives during my stay. When in Dallas, I'll stay there again.

Pros: Staff was very friendly and helpful.

Cons: Had a couple of issues with timeliness. Ordered room service one morning, just 1 latte and 1 cappuccino, and it took over 1.5 hours to show up. We were told it would take 25 minutes. We took a shuttle to dinner and that was fine. However, on the return trip, we were told a car would be there to get us in 15 minutes. It took just over an hour. I can understand delays (especially driving on a Saturday night), but the complete lack of a good estimate on time and/or the lack of updates is what caused it to be an issue. The fact that we had to repeatedly call to get updates and were repeatedly given grossly inaccurate updates was the problem.

Pros: Overall good stay

Cons: Parking fee extra

Pros: The rooms were beautiful, very chic. The staff was awesome! It was very luxurious and the bed was very confortable!

Cons: Guests have to pay for parking daily, and it was pretty expensive.

Pros: I loved that I was offered a free upgrade

Cons: A staff member by the name of AL was highly rude when I called the from desk and said the ice machine on the second Floor was broken. He paused and said, "what do you want me to do about it." OH MY GOSH!!! He asked me twice with a tone in his voice. So had to either go to the restaurant and get a bucket of ice or call room service. It took over 30 min after I arrived to receive a luggage cart. I arrived and let the cart worker know. He then gave my cart to 2 other people Who arrived after me!!!!! I was very disappointed. I've stayed at this location before. But this is the first time I've ever had a bad experience.

Pros: It was only a 1 night stay. Room was large enough for 3 folks

Cons: Location is hard to get to Photos on website made this hotel looks fantastic but when you get there is just an average hotel.

Pros: The property was very clean & smelled fresh. Evidence of COVID awareness was visible & encouraged others to practiced the distance.

Cons: I was skeptical about getting ice. Perhaps hand sanitizer should be placed next to the ice machine. I suggest hand sanitizer signs; in the room, near & on the ice machine.

Pros: I liked how clean and sanitary they kept everything.

Cons: I had no microwave or ice bucket in my room.

Pros: It was clean

Cons: Yes for 4 stars rooms were small & not that nice

Pros: The location was great. They are working on the parking garage so it was a little inconvenient. COVID is causing this hotel from being great!

Cons: COVID Issues

Pros: Location

Cons: Yes I will be contacting the hotel.. I. Had. Running stool all darn night . they sent a man up at 1am to look at it and he said something needed to be replaced.... I wasn't happy

Pros: Great hospitality! Everyone was so friendly and helpful. They made our experience a great one.

Cons: The room lighting was not very good. Very dull lighting, hard to see to and prepare for work/ meetings with poor lighting.

Pros: Everything was awesome.. really comfortable bed,the room was up to date, great location.. ETC... This will be my hotel when I'm in Dallas from here on out.

Cons: The Texas fans .... I'm kidding .. it was OU vs Texas weekend...

Pros: Breakfast was fresh and very tasty.

Cons: Checked in almost 15 minutes late due to no available rooms.

Pros: The breakfast

Cons: The surprise parking charge

Cons: Had to wait long times for elevators. Wound up using stairs a number of times. No free wifi.

Pros: It was clean

Cons: The bed are really small

Pros: Definitely location. And hotel lobby is elegant too.

Cons: I hope the staff is more friendly to the customer who does not speak English fluently.

Pros: Location

Cons: Nope. Everything was great.

Pros: The Bar

Cons: Ice maker was convenient, right outside our room, but was was not working

Pros: Location and staff. Room looked clean ,but carpet was torn in one place and had black stains near window. Drawers were pulled out of dresser, cushion was up ended in chair. Very strange.

Cons: Reserved with credit card, tried to pay at time of arrival with Marriot gift card. They didn't know how to process it. I had to make an extra trip to desk to check out. Used gift card and still got charges on my credit card.

Pros: The location

Cons: No

Pros: The bed was amazing. We slept so well.

Cons: We had problems with room service and getting a copy of our bill. It’s diaapointing but overall it was a good experience.

Pros: It was a beautiful hotel and the location was great!

Cons: I'm never a fan of paid parking or valet as the only options. That immediately makes the hotel cost more and I wish it was built into the price instead of a separate fee.

Pros: Loved it!

Cons: Nope!

Pros: The staff was helpful

Cons: Looked like a 2 star hotel when i expected to get 4 stars

Pros: Gym great and. Dry clean, included breakfast excellent

Cons: Bathroom under lit, no safe in room, sliding bathroon door ineffective and hard to operate

Pros: Location is excellent. Walking distance to many businesses and a short ride to anything you need.

Cons: The catering was average.

Pros: Staff is great, clean room to expectations. Close to the galleria.

Cons: Parking charge, Nothing in the fridge not even a bottle of water, bed sheet and comforter is too small for the size of bed.

Pros: Very clean, great food, all good stuff!

Cons: Nothing...

Pros: Hotel was decent. Packed for the weekend. Rooms were nice enough, staff was nice enough. Valet was 28, self parking 15. Wasn't that impressed, especially for the price increase for the Weekend with a game in town.

Cons: Room were older. Bathroom was small & fixtures dated.

Pros: The hotel itself seemed nice.

Cons: My f-150(stock) would not fit in the parking garage. The valet tried to get me to pay him $10 cash to park in the visitor lot bc he said the hotel would charge me $15 and he thought that was ridiculous.Scam. The toilet never worked. They didn't fix it.

Pros: Great staff that catered to business travel. What a pleasure.

Pros: I like the location, the staff were great, the hotel is nice.

Cons: The rooms HVAC is not great, I like to sleep in a cool room and with the AC on high all night long it never dropped below 74 degrees, I like to sleep around 68-69 so I did not sleep well.

Pros: Nice property

Cons: There wasn’t anything that I didn’t like.

Pros: Centrally located. Clean/safe environment. Friendly staff.

Cons: All good.

Pros: I wasn't told when I booked the room that I had to have a card for the deposit. I tried to pay cash and that wasn't accepted.

Cons: Let people pay cash for the deposit.

Pros: Staff were very helpful and friendly.

Cons: Hotel room’s toilet was dirty upon arrival.

Pros: Quiet

Pros: Everything

Cons: They needed breakfast

Pros: Very clean

Pros: Clean

Cons: Nah

Pros: I liked how good it looked in the inside.

Cons: No,I loved everything

Pros: The people working at the front were really nice.. I just HATE that our AC didnt work in our room..🙄

Cons: Our AC didn't work.

Pros: As Expected really enjoyed my stay

Cons: No

Pros: The Covid 19 precautions

Cons: No microwave in room or refrigerator in room.

Pros: Very clean, and did everything to see the room was Covid clear. Staff very efficient and friendly. Great stay.

Pros: Close proximity to all the locals, good place for families with children seems to be safe location. Well kept under the circumstances of COVID-19. Staff was definitely enforcing mask policy and if you didn't have one they were willing to provide.

Cons: Toilet pressure was extremely low hard to flush, air conditioner sounded like it was about to break down lots of rumble in the walls.

Cons: The coffee cream and sugars is expire you need to look at it , every things good

Pros: The customer service.

Cons: No on site laundry facilities along with n9 mini fridge or microwave in room.

Pros: Location and price.

Cons: The horrible obstructed view. All I could see was the enclosed portion of the hotel... I was put on a very low floor(3rd floor)and the hotel wasn’t even halfway filled. The hotel is also old, it’s telling it’s age. The rooms were

Cons: Room never cooled down to thermostat temperature setting

Pros: Cleanliness

Cons: Staff was not friendly or aware of situations

Pros: Family abs business friendly.

Pros: location and price

Cons: It was ironic that the rooms had a seal on the door indicating they were clean. There was trash from a prior guest on the floor.

Cons: This was by far the worst hotel I’ve stayed at. We didn’t get into the Dallas Area i till 11:30pm on 2-19 and checked in the hotel around 1am ....we had to switch rooms 4 times due to the fact that the bedding and rooms were nasty! Nothing t

Pros: Hotel didn’t appear to be busy. Plenty of room to park. Location was good!

Cons: After 8am, hotel staff who were cleaning rooms were so loud we were unable to sleep.

Pros: Cookies Location

Cons: Can't say yes

Pros: Nice clean room, mostly nice staff except for the gentleman who checked me in

Cons: Curt, non-smiling desk staff who checked me with no hi or welcome, asked my name, checked my card and other perfunctory duties and then just handed me my card. Never explained where things were in the hotel, never really looked. Other desk staff great

Pros: The warm baked cookies and the staff were great.

Cons: Little noisy but that was it.

Pros: The only good thing was location and cleanliness.

Cons: Room was extremely hot. Air conditioning did work properly. When I complained that my room temperature was 72 degrees at night, the staff rather mocked me, well, how cold you want it to get? I used a fan to sleep for both nights. Terrible experience

Cons: Dif not treat me like an average HH guest. Did not get my water or gracious Staff.

Pros: Customer service

Cons: AC didn't work well

Pros: front desk clerk was not cooperative. She assigned us an inferior room on floor seven. The room was stifling HVAC did not work. Only fix was a box fan, a bandaid. Noise level high on this floor. No walk in shower,only old fashioned tub.

Cons: Poor front desk clerk, Bad room, no HVAC. Noisy

Pros: The location and cookies

Cons: The personnel responding to my request for a suite was either mid informed of what their availability online was for Suites on the night of December 19 or I thought maybe they just simply were not willing to allow me and my guest the room???

Pros: Staff os friendly

Cons: The rooms are very old! My room had a bathroom which paint was coming off. Motel 6 style

Pros: Nothing

Cons: Modern everything. Chrome furnishings; ugly modern art.

Pros: nice Staff

Cons: Still had the same plumbing issues . For the price and star level they need new pipes AAP. The housekeeping is a joke I looked purposely for stains I know where there upon arrival that they still did not clean in my 2 day stay . Never again .

Pros: The staff was nice and attentive.

Cons: The quality of the rooms is a little outdated especially for the pricing that are normally listed . The hotel is nice but the rooms could use a little work

Pros: The hotel was beautiful and the location was great

Cons: Our AC wasn't working properly, so we were given a box fan. It was loud and not what we paid for. The beds were uncomfortable and I expected a much better experience from such a "prestigious" hotel. The staff was unapologetic about the AC.

Pros: Location

Cons: They put me in a handicap accessible room, which i did not request or need. Also i am a member of Hilton Honors and did not want to apply that to any incidentals. What if someone checked in needing the room and the Doubletree already gave them all away

Pros: Yes the Continental breakfast

Cons: The smoke detector went off all night long all night long

Pros: The location.

Cons: We were separated from our children after being promised our rooms would be next to each other and staff refused to help us by changing the rooms.. Also, there was no a/c in one of my rooms. Overall bad experience.

Pros: Area and size

Cons: No microwave or refrigerator. Dirty towel on chair upon entrance into room.

Pros: The hotel was awful and the customer service was even worse.

Cons: I hated every day there. I want my money back.

Pros: Location

Cons: Bathroom was not clean. Soda machine did not take cash or cards. Front desk was reluctant to give us 2 bottles of water even though I am a Hilton Silver Elite member.

Pros: Location

Cons: Blood on comforter. Staff said there was no one on housekeeping to change it so we had to deal with it.

Pros: location

Cons: The hotel is under construction and there was indication of that prior to booking. I would not have stayed there had i know that before hand

Pros: Can't think of anything

Cons: Out dated, smelled old and wet, rust in tub, furniture chipped, no microwave, no frig.

Cons: As soon as i got in the room which was a non-smoking room, I could smell cigarette really strong and found a cigarette butt under the bed.

Pros: Staff Cookies

Cons: We asked for a king room, but at 3:00 in the afternoon there was not one available except a handicapped room. It would have been ok, but ithe bathroom was not very nice and conducive to using. No counter space, poor lighting. I was unable to use Hilton H

Pros: There was nothing.

Cons: The a/c system. Additional pay for breakfast

Pros: The room reasonably clean and that was the only decent thing about this hotel. The room was extremely small for accommodating two ppl. The ppl next to slammed the door all night. They started again at 6:00am. The room was so hot.

Pros: NOthing.

Cons: I was arriving a day late and the hotel would not let me check-in a day early and provide credit card information to ensure my room would be available; therefore, I lost money on this room but still had to book another room.

Pros: Nothing

Cons: The staff is very rude and they are crooks .

Pros: The friendly staff.

Cons: Nothing!

Pros: Liked the layout of room and location was close to medical city hospital. No real complaints other than alarm kept going off nobody went out of their way to make the stay more pleasant .

Cons: We stayed 9 days and had cleaning one time . We had to request change of towels and exchange them ourselves at the desk . I had spinal surgery so spent most of my time in bed . And the sheets were never changed and we had one cleaning day . Also the fire alarm went off 3 nights of our stay . The night after I got out of hospital we had to evacuate to the parking lot . Then 2 nights after that we were woke up to an alarm going off but were obviously false alarms . We asked the desk a few times for recommendations for food delivery or places to get groceries since we were using Uber to get around and the girl at the desk was clearly uninterested in giving us any information so we just asked Uber driver for suggestions.

Pros: the suite had 2 tvs and a dish washer. nice desk for work and a couple of extra chairs

Cons: terrible view, ice maker in room was horrible, weird neighbors, front desk almost always empty, no pool and they let random homeless people come up to you drunk, and talk your ear off and get very close and try to touch you during a pandemic 3/10 don't recommend

Pros: Cleanliness

Cons: No

Pros: Nice quiet place to go

Cons: No

Pros: The set up and would love to stay here more.

Cons: Well first off this hotel never once said anything about there being a 50 dollars hold on my account. And when I went to use the laundry facilities I could not get into it. Went to the front desk and no one was around to assist me.

Pros: I liked the location.

Cons: Upon my arrival, the door was locked. I had to call to get someone to let me inside. As the employee was letting me in she was fussing with a guest about asking for another key to his room. It was very unprofessional and uncomfortable for me.

Pros: Not a thing

Cons: I found the place was nasty, smelled aweful and toilet didnt work. But I was exhausted So I just went to bed. Next morning sfter i checked outthe staff claimed i smoked in the room (im a non-smoker)they charged my card in theamounts:$144.60 $50 $5.93 $.06

Pros: Staff was excellent and very friendly. Free laundry machines were nice.

Cons: Our room smelled bad and there were random bad smells throughout the hotel. Our microwave didn't work which was a pain. The clerk offered to give us another room though, but we had so much stuff we didn't want to move it .

Pros: Location was good,, staff was friendly

Pros: The overall stay was great. The Addison location is very nice. I’m familiar with the area.

Pros: nothing

Cons: no hot water in shower--elevators not working and manager lying about when it would be fixed

Pros: We have stayed here before. Great location for our family visits. Great value. Comfortable, clean nicely appointed modern amenities.

Cons: Everything was excellent. However my only complaint was that the decaf coffee was lukewarm and almost cold. Same with the hot water for tea. Other than that everything was really great!

Pros: Good please I miss breakfast

Pros: Location, price, amenities. Very comfortable room.

Pros: The property was clean & quiet.

Cons: I had a pipe bust under the slab of my condo and I had to go into a hotel while it was being fixed. The front desk clerk charged me a pet deposit & incidental fee and when I went back to get my receipts from him to give to my landlord for reimbursement I learn that the desk clerk no longer works there. And my receipts are inaccurate.After days of arguing with the owner (that kept blowing me)off & informed me that it was not his problem. That it was a civil matter between his employee and myself. I received a phone call from a detective wanting information to file a criminal case against the front desk clerk. Basically his employee took my pet deposit & incidental fee money & pocketed it. And the owner took absolutely no responsibility for his employees actions. I had to much going on to fret over what had taken place. All I needed was a receipt showing the correct amount that I paid STAY BRIDGE so that I could get my money back but None the less..THAT NEVER HAPPENED. COST ME $200 bucks. VERY BAD BUSINESS.

Pros: I really appreciate the free laundry! What a treat! Also, this staff is dedicated, personable, and succeed in working together to make their customers happy!!! They do a great job and truly give 100% thank you!

Cons: nothing

Pros: The man working the front desk was rude. I assume he was the owner. I was going to grill.. asked for a small sheet of aluminum foil.. he looked at me like I was crazy and said the kitchen is closed. The door to the kitchen was wide open. So instead I had to drive to the store and purchase an entire roll of foil. It’s a small thing.. but he seemed angry that I even asked.

Cons: Accommodations were as advertised. But the grass was way over grown.

Pros: I truly enjoyed the amenities! The pool, the workout facilities, the FREE laundry facilities! The staff was very accommodating.

Cons: The only thing that I did not care for was the actual OWNER of the hotel who worked in the mornings sometimes. He was very rude because of his own incompetence and got very upset when he didn't know how to do things. 2 wks and STILL no depost refunds!

Pros: Super clean, roomy, very comfortable, great location, nice staff

Pros: The room was spacious and clean. It actually exceeded my expectations. The mattress was plus and comfortable and the the sheets and bedding were luxurious.

Cons: Nope. I have nothing to say negatively about my experience.

Pros: Everything was good.

Cons: It said no deposit online but you pay a $100 deposit when you get there so thats a lie.

Pros: FREE Guest laundry Service

Cons: Hotel land line phones and HBO channels did not work nor was attempted to fix the issues

Pros: Rooms

Cons: Its ok

Pros: Clean good location for our plans

Cons: Nothing

Pros: Front desk is very nice and friendly also the breakfast is always great

Pros: It was so clean and new

Cons: No

Pros: Breakfast

Pros: Cleanliness, excellent staff and good breakfast. Will surely stay in same place when next time I visit Dallas.

Cons: Breakfast menu could be improved more! Carpets to be changed with wooden flooring for hygienic reasons.

Pros: Location

Cons: Water bugs were in the room. Room didnt cool very well. Front office guy that I had to deal with was a total JERK!

Pros: Very friendly front desk staff.

Cons: No hot water on 3rd floor. Cleaning staff very loud in halls.

Pros: Breakfast

Cons: Staff, no cable on tv

Pros: The staff was nice and accommodating.

Cons: Of course. The roaches Thin walls Loud guests Unflushed toilet Iron that wouldn''t get hot Spiders in my bed, spider bite

Pros: Location Good breakfast choices

Cons: Old hotel that's been renovated. 2.5 stars at best!

Pros: Large clean room and friendly desk staff.

Cons: Breakfast was extremely dissapointing. By 845am all the eggs were gone, staff said they sent someone out to buy more but they never materialized. Potatoes also ran out, the tray sat empty for 15 min at a time. I left hungry and not happy.

Cons: Noisy.

Pros: Morning breakfast taste & options were Excellent!!!

Cons: The back building (where my room was) had trash on floor of hall but my main complaint is that all doors are loud closing, I could hear the elevator ding from down the hall,the last thing is that there was no attempt to dampen any noise ouside room

Pros: Price

Cons: Dirty fork in room. Towels rough

Pros: Convenience

Cons: The smell on 3rd Floor Hallway was not plesant.

Pros: Cleanliness & friendly hotel staff

Pros: Cute seating area with firepit close to pool. No one under the age of 18 allowed to be in the hallways or common areas after 10pm. Kitchenette.

Cons: Two separate buildings it was not easy to navigate if you are directional challenged as I am.

Cons: The room had bad odor. The beds were very uncomfortable. The AC unit was very noisy. We checked out a day early but paid for it anyway.

Pros: The location and the lobby was beautiful. Love the ducks!

Cons: It is very dated! The chair and sofa were very old and uncomfortable! We won’t stay there again unless they remodel and get new furniture for the rooms!

Pros: Cold breakfast in a bag

Cons: Furniture in room looked dirty, loo large for space in room; Looked pretty old and nit as up to par as other Embassy Suites I’ve visited.

Pros: I didn't get breakfast and would have liked room service

Cons: Paying to park

Pros: The swans in the lobby

Cons: Our room had no heat.. called front desk.. after 1 and half finally they fixed it then no cold water in shower. My husband came out red from were it burned him. Also they gave us a room right outside of the elevator so that kept us up all night.

Pros: The swans were beautiful and a pleasant surprise! The beds and bedding were very clean and comfortable. The staff were great especially with all the covid restrictions. Even though we could not have the usual breakfast, the on the go bags were plentiful and had a good variety. We were close to the Galleria and convenient to have a CVS right next door. Great stay overall!

Cons: There were some challenges with getting hot water in the shower and the pull out bed was uncomfortable.

Pros: The room & Bed was very comfortable & the location was great!

Pros: Size of room, the life swans in the atrium, the front desk staff upon checkout

Cons: There was no hot water!!! The hot water - running tub took 25-30 minutes to be more than luke warm but water would not stay hot for a shower. Also, large group of children . They were very loud and thought it was funny to knock on windows and run away

Pros: Was able accommodate all of my family in one room, but sheets where not changed out on pull out sleeper and pool was full of people. Room did not have a fresh scent. There was only two towels for 4 people. We had to share towels.

Cons: Sheets seem dirty on pull out sleeper and pool was full of people. Room did not have a fresh scent. There was only two towels for 4 people. We had to share towels.

Pros: room clean location

Cons: room service, breakfast

Pros: Convenient location

Cons: The check-in time differs from what was noted when the hotel was booked. The staff member that was there for check-in was a bit rude when I stated that I was told 3pm was check-in time and proceed to tell me that the property check-in was 4pm.

Pros: There was nothing very positive about our stay. Beds were comfortable.

Cons: The first room had a terrible odor. Bathtub was dirty. Carpets had stains worn out and very dirty.We asked for another room. Carpet was stained and worn. The room had a bad odor and room vent was dirty and air flow was horrible.

Pros: Location was perfect located for us and it was beautiful inside.

Cons: No ice machines and you must see the front desk for a small Zip lock bag of ice . The iron was working but broken physically and the socket had no cover and was exposed. Shower was cold first few minutes and did warm up slightly .

Pros: The workers were very very nice and the receptionist when we checked in was amazing she was very kind and sweet I went on the 29-30 of November

Pros: Very clean great atmosphere great customer service

Pros: Nothing

Cons: Check in was long, the bartender was rude, the door to our room was old, it didn't close well. The room needs to be updated. The breakfast was confusing.

Pros: Location was good

Cons: Room was old and flooring was old. The room would not cool down. The bathtub leaked and the room smelled musty. cleaning staff was lazy did not clean the room. Embassy Suites must be taking a step backwards. I don't remember an Embassy Hotel bad

Pros: Breakfast

Cons: when we came back from an outing our room door was opened.

Pros: Very nice loved it

Cons: No

Pros: They have swans in the lobby instead of fish. A nice change to other Embassy Suites we have stayed at.

Pros: The breakfast and happy hour .

Cons: No

Pros: Very friendly staff from the moment we checked in until we left three days later. The rooms are great and spacious. The bedding is nice and there are extra blankets. Clean hotel throughout.

Cons: The pool is indoor and you can smell the chlorine. However, the outside area to sit is very nice. Just wish they could leave the doors open so the chlorine smell wasn't so strong.

Cons: Had a water leak in the room. Was told we would be credited 30% but have not received the credit.

Pros: Breakfast was included in the price

Cons: Problems with the room and there was somewhat of a poor effort to address it

Pros: Staff was friendly, food was good.

Cons: Bathrooms need updating

Pros: The hotel's proximity to he Galleria and family attractions was adequate. The manager's reception, complementary breakfast and the associated staff were definitely positives.

Cons: The rooms were not cleaned well. The hotel's front desk receptionist on Saturday the 22nd was not helpful at all when we had a room mix up and the manager on duty was less than gracious when one of our family groups left after finding a bed bug.

Pros: The happy hour, breakfast, and pool/workout area

Cons: The pillows are horrible, you could have 10 piled up and they would all sink down and feel like nothing. And the air filters need cleaned

Pros: I love embassy period.

Cons: refrigerator did not work food spoiled, room wasn't cleaned a couple of days, the customer service wasn't that nice.

Pros: The hotel was close to the mall.

Cons: The room I had reserved was no longer available during my check in.

Pros: while experiencing rude service from one receptionist ( Ellis) there was another woman receptionist trying to consolidate him while trying to answer our questions.

Cons: i couldn't check in because i am 20 and the minimum check in age is 21. I was upset about that but I respected their policy. my reason for complaint was because there was an extremely rude receptionist at the check in desk named Ellis who was very unprofessional in handling my girlfriend and I. he looked at me funny when he saw us walk in and as we i approached the desk to speak to him he went into the back room when i was directly in front of him. he came back a few minutes later smiling laughing and eating trail mix. when i asked him if we could check in he responded with a mouthful of food asking for my name in a very rude tone. when i handed him my reservation papers and id without even looking at them he said i wasn't 21 and couldn't stay. I then asked if i could get my booking and reservation number from he then responded with another mouth full of food telling me to get it off my email because he didn't want to print it.

Pros: Hot breakfast and evening reception. Swans in the lobby are a unique feature of this hotel. Excellent staff. Great location for shopping.

Pros: Location and fitness center

Cons: Room needed Minor repairs

Pros: Didn't have an opportunity to experience the hotel breakfast. But the menu dishes looked delicious

Cons: I did hope for a microwave in the room but there was not. Reheating my food would have been awesome.

Pros: The room, specifically showers and view from my window

Cons: Would have liked a microwave in room

Pros: Easy access

Pros: Bed was super comfy

Cons: The air conditioning couldn't be turned down & we asked staff but nothing was done

Pros: My Sis & I have stayed @ this Sheraton many times this year & it has been such a nice Staycation Get-Away during a year of such sadness & uncertainty.The Staff are all Wonderful especially @ the Front Desk ALWAYS welcoming us wi a smi

Cons: No...

Pros: The location was awesome, I loved the view from the room.

Cons: It was ok3

Pros: Somewhat compact compared to the photos on the web page.

Cons: Clean towel provided as expected or at least inform me that you can't ahead of time or at check in inform me that I need to ask for them daily.

Pros: Location

Cons: The room was really hot and carpet was disgusting

Pros: Location was good, staff was friendly

Cons: Room wasn't the cleanest considering the pandemic, Water pressure was very low, the shower and tub pretty much dripped.

Cons: No free parking and it seemed like the staff was allowing people to smoke illegal substances on the property! The elevators were extremely slow! It seemed like a low rate motel atmosphere inside a semi upscale hotel!

Pros: I liked the room, was comfortable, clean, and quiet. Staff was friendly at check-in and check-out.

Cons: Housekeeping skipped our room on day one.

Pros: The hotel was very comfy.

Cons: It sounded like there was a construction zone right next door after asking staff for another room they acted like nothing was going on when clearly they had a construction zone next door.

Pros: Keep the air on. We turned on our sir and went to the store it was off and the room was very hot.

Pros: The location and parking was great.

Cons: The room needs to be upgraded to be tech-friendly.

Pros: Nice clean rooms

Pros: Very clean and comfortable. Very nice, friendly front desk employees. It’s a very good hotel !!!!

Pros: Location

Cons: Main lobby was so dirty the floor was not mopped .

Pros: Centrally located near Galleria area. Hotel is clean, restaurant is good

Pros: The lobby area

Cons: the rooms and parking are terrible!! I had to switch rooms twice during my stay due to things being broken and there was a slice of half eaten pizza on the floor of one of my rooms which gave me the idea that the room wasn’t cleaned

Pros: Everything the staff was very nice and f

Pros: Location

Cons: The people staying

Cons: Ice machine on my floor was outta service.

Cons: They did not turn down the rooms until 3 days into your stay

Pros: Cleanliness

Pros: The hotel staff was very rude & they came & woke me up at 10am to tell me check out is 11 when first I’m not a child I’m aware of when I need to pack & second my reservation guaranteed a 12 noon check out & I still have the email with those

Pros: Location

Cons: It was outdated and there was no microwave in the room. The difference in the lobby and the actual rooms dont add up. I would rate this hotel 2 1/2 stars.

Pros: Location

Cons: I was assigned a room with 2 giant loud fans in front of the door Ice machince was not working on 3 floors had to go to the bar to get ice. Come on y'all

Pros: A bad stay...

Pros: The front desk rep who I spoke to during check in was very nice and really helpful.

Cons: I didn’t like the dirty room, I didn’t like the dirty hallways and elevators, trash filled the trash cans every day. No assistance when it came to cleaning the rooms daily. Very nasty hotel.

Pros: Very clean and the bed was soooo comfortable

Cons: The noise that the ac unit makes, the hotel offered to change our room but we had already unpacked and was tooo lazy to move

Pros: Nothing to like. Reported this establishment for fraud after my card was charged for an amount they could not explain.

Cons: This hotel’s staff keeps credit card numbers and then charges them after you have left. I got charged an odd number of $38 and some change. When called no one answered so I left a message. Yes, it was fraud because no one gave me a call back .

Pros: Staff was friendly and checking quick.

Cons: Please do not charge your guest almost $13 for parking, I didn’t even park inside. Bad business practice.

Pros: no air through out facility Room air too noisy and not cooling Bath room out dated plumbing

Pros: The bed

Cons: The staff took an hour and a half to bring us a new iron because the one in our room was broken

Pros: Hmm ? There really wasn't anything that I really liked .Wait ! The wake up calls were all on time !!

Cons: Just not anywhere near what I expected . The internet,the service ,the staff . Decent place to stay but will stay elsewhere next time.

Pros: Location and free par

Cons: Air conditioning heating unit was very loud

Pros: Location was great and easy to find wish they did not charge for parking

Cons: We were a couple celebrating anniversary and they gave us twin beds

Cons: Had to pay $12/day to park. Very small bathroom. Entrance to the hotel was difficult to enter and exit as it was on a busy highway on a curve and hill.

Cons: Housekeeping didn't come until 5pm. I had to basically do their job by passing towels and trash out the door. The bedding looked molded. When addressed to the front desk, they stated it was the feathers.

Pros: Cleanliness

Cons: We got a double queen bedroom instead of a king like paid for.

Pros: The room was nice and the ac worked great.

Cons: The chargers on the nightstands didn’t work and the dresser was broken.

Cons: Everything. Staff was rude. The bathroom sliding door almost fell off and hit my wife before I caught it. Overall awful experience. Do not recommend

Pros: Convenient. Has Tesla charger

Cons: Room service is nonexistent. Called three times was put on hold for 7 to 14 minutes each time. No one ever answered the phone. Ended up not eating dinner at could not get a response. Did not want to go downstairs to the restaurant. Very frustrating and po

Pros: staff are not helpful They are not nice

Cons: Staff

Cons: Not great. The bedding was super wrinkled, and the comforters looked like they had been washed a million times and appeared dingy. Very off putting. The air conditioner rattled so loudly that about 11pm we gave up and just turned it off.

Pros: The location was central

Cons: No Microwave in the rooms.No designated area for smoking.The guest were standing just outside the lobby smoking as other guests walked by.

Pros: The king size room

Cons: Having continental breakfast :)

Pros: Not a thing.

Cons: Parking is $12 per night. After a morning swim there was NO WATER from noon until WAY after 3pm...the staff acted like it was no big deal. It was a big deal because the pool water we had just got out of was green. HORRIBLE! -5 Stars!

Cons: There was no parking for paying guest on April 27 because they gave the spots for a church function. On my floor people were smoking marijuana. While my daughter and I were sleeping some kids broke into our rooms and scared us half to death. To much noise

Pros: The staff at the serving area were very friendly and courteous

Cons: the room was not cleaned upon arrival, sheets were stained with seemed to be like food.

Cons: The staff had a cheerleading competition in town & acted as if they were to busy to even answer the phone. I tried calling ahead of time over & over. The lady checked me in & never even told me what room I had then said there was nothing they could do.

Pros: Food quality on our room service was the only good thing about this hotel

Cons: Very small room size. Tv was not working properly, WiFi was not working properly and pillows had no pillow cases

Pros: Honestly, there weren't many great features. I guess the best thing was the guy who 'tried' to help get us towels.

Cons: Uncomfortable bed, room didn't feel clean, LOUD AC, difficult location, can hear into neighbor bathroom, cheap toiletries, staff nice but not super helpful, awful parking, tiny bathroom, couldn't use gym when needed, lack of casual gathering place.

Pros: Most hotels at that price you get breakfast for free. Will not stay there again because of having to pay for breakfast

Cons: Breakfast should be free for the price you pay will not stay there again hotels in the area have the same breakfast for free

Pros: Newly renovated.

Cons: Air consitioner was extremely loud and did not keep the room cool. The mattress was not very comfortable. I reported the problem to the front desk. I don''t know if they sent anyone but the problem was not fixed. There was no follow up.

Pros: It is very nice, clean, beautiful decor. It has good location in theory, just odd the interstate.

Cons: They put us in a room directly off the elevator, which increased the noise. This was compounded by the fact that we could hear traffic on the highway all night long. Lastly, the air conditioner fan was broken and made terrible loud noise all night.

Pros: The rates are way to higher the quality of the hotel. Also the fact that they charge $ 100 deposit and a parking lot fee are things that not five star hotel would do. On top of everything breakfast isn’t free and no one tells you about all these

Cons: Everything!!!!

Pros: The location

Cons: My reservation was for a double bed, however there were no clean double beds available at check in and the bed was not mad up properly there was a chair in the room it was very dirty. I was not pleased with my stay.

Pros: Been here many times. Love the location the price they Kayak was 100.00 more than the additional room I added to our stay

Pros: The room was great! Nice clean sheets, down pillows and overall clean room.

Cons: I didn't like an extra fee for parking, wifi and breakfast. I was very lucky I was compensated for all of these extra items as a birthday stay!!!

Pros: The location is great as its walking distance from the Galleria. I liked it for what I was looking for. I would have given even better rating as the food choices are very limited and the staff could be more alert...

Pros: Nothing

Cons: Everything

Pros: Clean facilities, courteous staff and beautiful lobby!

Pros: Loved the pillows and the bed. The decor was nice.

Cons: It smelled dirty, carpet smells bad, did seem very clean. Breakfast was to expensive.

Pros: easy check in, Great location and good value for our stay.

Cons: Pay to park was not included in the room rate.

Pros: The property was beautiful. The rooms were a little ran down. Expect more. However the space was amazing so were the staff nice place to stay if you have kids.

Cons: Paying for parking and breakfast it should have been included or free.

Pros: Check in and out was quick and simple. Staff was friendly.

Cons: Rooms in dire need of updating and cleaning. Missing knobs on drawers. Poor bathroom layout. Toilet had issue flushing. Layers of dust on even high traffic highly visible areas. The hallway reeked of weed. Disappointed

Cons: For a family of 4 I felt a little cramped in my room to start! Afterwards come to find out everything was shut down except the bar! Not for my kids thanks! Wanted to check out immediately but it was such an inconvenience for the front desk we just stayed for an hour and just packed up and left without saying a word! I definitely expected more from this location! Yes we are in the Covid 19 protocol but definitely could at least had the restaurant open with social distancing measures in place like everyone else!

Cons: Bar was super slow and closed at 9pm

Pros: The manager Amin was excellent, the workers at the front desk was as well. The environment was wonderful. My first room, for an executive suite, was poor. But the team took great care of my family and I. The people! The people were great. The facility could be upgraded as far as the room.

Cons: The rooms could be much better.

Pros: The community areas of the hotel were gorgeous.

Cons: There was no one available to help with bags when we checked in. There were no carts available when I was trying to check out. I had to call multiple times for sheets blanket and pillows for the sofa bed. I also had to wait a long time after calling for a new set of towels. And lastly the sinks in the room drain so slowly they left gunk in the sink whenever you used it. It was disgusting. For the amount of money you charge for rooms I feel like customer service should’ve been better as well as the facilities in the room. I will say that the community areas in the hotel were gorgeous.

Pros: Location

Cons: The room seemed dirty. There was stuff in the tub & the shower didn’t seem like a 4 star hotel. The staff was just ok. Paying $18 to park there to stay there is annoying also.

Pros: Great location

Cons: I dont buy into the samitized for your safety when I find a dirty Q-tip on the floor near the bathroom vanity. Obviously the bathroom wasnt cleaned well.

Pros: Customer service was amazing and room was clean and comfortable the gentleman who checked us in was polite professional and welcoming . Informative and friendly. We love the Hilton

Cons: only two tiny issues were no parking we sat in a slow crawling line in the parking garage for an hour and it would have been nice to have had sanitizer and masks added to toiletries

Pros: The attention of your staff was excellent. They offered me a mini refrigerator at no extra cost.

Cons: They should no charge for parking,very expensive. Cleaning the bathroom.Ifound hair in the tube and I only found 2 towels to dry off. The carpet in the room too stained and too dusty on your furniture. I chose a deluxe room and it looked like a motel room

Pros: Location

Cons: Sink was dirty, sheets wasn’t as clean rooms were outdated

Cons: No free parking. At 19.00 $ a day

Pros: The location

Cons: Everything.. it was so dirty and walls are soo transparent can hear everything 2 rooms down. I have never seen a hotel room without a refrigerator in it. Pillows were almost smaller than my head. It is more of a 2 star hotel or 1.5

Pros: Beautiful hotel!

Pros: Location

Cons: No valet and none of the restaurants were open

Pros: The price was reasonablw

Cons: Description included a continental breakfast but it was not available. It was the main reason I picked that pice point instead of the same deluxe room that was cheaper.

Pros: Super clean

Cons: Not a thing

Pros: Very quiet. Great location.

Cons: I changed rooms twice, the first time I was given the wrong room. The second time, the toilet had brown stains. The hotel is out of date.

Pros: It’s nice

Cons: No jacuzzi No mini fridge No restroom space No valet available

Pros: Clean perfect and very understanding

Cons: N/a

Pros: It was very clean and had high standards

Cons: N/A

Pros: very clean and a great location

Cons: Not the hotel fault but guess were very loud and smoking in there rooms you could smell it

Pros: Beautiful hotel located in a great area! I was doing a trip with my 2 oldest boys and they loved it! Very clean!

Pros: The free coffee voucher for their mistake. The bathtub was great.

Cons: Made me go downstairs for water bottles and had no late night menu.

Cons: I left my key in the room.I tried to contact the desk from the phone by the elevator on14th floor . There was no answer I tried calling on my cell phone also no answer. If I was injured I would have been in trouble. Also TV did not work properly

Pros: It is a great location. Very close to where we needed to be.

Cons: The room felt dated and of course the $20 parking fee.

Pros: Location

Cons: Hotel was outdated and old on the the inside. Valet was terrible the night of check in. Hotel was full and they had 3 people working Valet. Requested extra linen twice and we never received it. Front desks stated that it should be fairly quick in an hour

Cons: The clerk was rude when we checked in. Told me that they didn’t have the room type I paid for and after talking to the manager they were able to provide the room type I requested. Our room had no pillows and it took 5 hours to get them after many

Pros: It looks nice from the outside and decorated well. Beds were comfortable.

Cons: The fitness room was small. I changed rooms the first time because they put me in a room directly next to elevators which you could hear every time someone got on or off. Then I had to have them change me again bc it was obvious sheets and comforters had

Pros: Location

Cons: It definitely was not a 4 star hotel. No minifridge or microwave. The rooms are dated and not that clean.

Pros: Lobby

Cons: Rooms were small, outdated

Cons: 1) staff arrogant 2) hidden cost for self parking 3) difficult location

Pros: Location.

Cons: Poor maintenance,

Pros: location

Cons: This hotel looks run down...and the rooms are NOT to Hilton standards....shame. Also parking garage is broken...so anyone has access ...and yet we paid $18 for it.

Pros: Bathroom had a lot of hair and dead bugs on the floor. Room was small and nothing special.

Pros: The hotel is located right next to LBJ freeway so getting to and from the local shopping was very easy. The expressway is also right next to the hotel so getting downtown Dallas is easy. The room was nice sized and had a good view.

Cons: The doors and doorframes had chips of paint missing, the tub had something dark in some of the grout lines around the tub. There was shear curtains but we were not sure if someone could see in from another window.

Pros: The location and the lobby was nice.

Cons: Parking was not free to hotel guests. Parking garage was filthy my entire stay. Simple amenities like the iron and ironing board were cheap. Hotel employee at the front desk was inefficient in assisting me with a simple request.

Pros: Hotel is clean

Cons: There was a party down stairs, music was heard all the way up to the 6th floor where i was staying didnt get to go to sleep till 1:00am when the music stopped!!!! The clerk charged me for valet!! i used self parking!!!

Pros: Pretty grounds.

Cons: Somewhat outdated. Pool closed at 10.

Cons: I am confident drugs were being sold out of the room next to me. The entire floor smelled like weed and the door was opening and slamming several times an hour all night long. There were random people standing outside the room each time we came in.

Pros: Front desk assistant manger very helpful, when I speak to him about the room next door was very loud, he apologize was very gracious

Cons: The noise next door was loud , hard to sleep.

Pros: The location for everything we had going on was great.

Cons: Our room wasnt cleaned before they put us in it for the first night. We didn’t notice how gross it was until the next morning when we woke up since we had a really late check in.Service was poor from the room cleanliness to the servers at the resta

Pros: Location

Cons: Beds are very uncomfortable

Pros: location

Cons: breakfast

Pros: Nothing- not happy with the experience

Cons: Not clean- no appliances- TV doesn't work

Pros: Nothing

Cons: Was not made aware of a shutdown at this hotel until the day we checked in! Had to check out by 9 am on Sunday 3/10. Didn't get any sleep due to the huge party going on here Sat night 3/9. We were on the 3rd floor and at check out I let the staff know

Pros: Nothing

Cons: It sucks. Dim rooms. Plain rooms. Not enough towels. Small rooms. Hotel staff is rude. Self parking is nearly $20 across the street.

Pros: Location.

Cons: Two weeks later I still have not received my payment for incidentals back. Staff was rude and still have been of no help with the issue.

Pros: Nothing, it was not a great experience.

Cons: Not a 4 star hotel. At all.

Cons: It took 30mins+ to check-in as we tried 6 diff cards & all were denied which was suspicious since we had just used our cards for dinner and gas. We were made to feel like criminals. We checked our cards in the morning & our cards were not the problem.

Pros: Very open spaces, very quite and quaint. Also nice bar right in the middle. Easy to fins.

Cons: find. God sakes whatever you do if you plan on checking in "before" 3pm. Make sure you select the date prior to the pre pop through the website. So get this, even though the room was ready. Had to pay $55 just to get in before 3. Ridiculous!!!

Pros: NOTHING

Cons: NOTHING! The staff was extremely rude. We didnt have enough on our card for the whole reservation and we asked if we could put additional deposit down to use rest cash. They were very snobby acting and would not even attempt to help us. We traveled 6 hour

Pros: Clean

Cons: The staff that registered me, was not nice, didn't explain charges, she just asked for credit card and ID for registration. Then she just runs my card and tells me to sign charges without telling me she's about to charge or run my card for whatever reason

Pros: nothing

Cons: We were not aware that a prom was being held on Saturday night. At 2:30 am Sunday the teenagers were joyriding up and down the elevator and banging on random doors. The front desk was called several time with no resolution. We left the hotel at 5:00 am.

Pros: The location.

Cons: The heat did not work in our room. We waited hours for someone to come fix it. We were unable to get a mini refrigerator, so our take out was ruined. At 1:00 am, an employee woke us by banging on the door to tell us to keep it down, we were ASLEEP!

Pros: Bed had make up and hair in it

Cons: Staff did not care that the room was dirty with trash in the trash can, missing towels and dirty sheets.

Pros: The room itself was nice and we did get an upgrade to a suite.

Cons: The room wasn't totally clean. Dried soda on counter in kitchenette when we arrived-maids didn't even clean it when I left a note! Dried silly string in pictures and ceiling. Broken furniture. Disappointing. None of the staff smiles or even seems to welcome you at all. Plus--had to pay $17/night for parking garage across the street.

Pros: Area of city. Hotel lobby space

Cons: Small bathrooms, no courtesy shuttle, no weekend Happy Hour

Pros: The hotel is located across the parkway/tollway from the galleria and is also near a lot of restaurants. Our room was clean and the staff was helpful.

Cons: Parking at the hotel essentially costs $17 per day ($17 overnight or $28 overnight for valet parking). Otherwise, there are hourly rates available.

Pros: We loved our stay! We were iffy on staying there because of the ratings but it was great. Room was very clean. They do have a parking rate but since you are staying at the hotel the do waive it. It is very quiet and peaceful, our 6 month old slept through the night! Would definitely stay there next time we travel to Dallas!

Cons: The bathroom tiles in the tub need to be fixed. Nothing major.

Pros: Ms Cleo was very helpful

Pros: Appearsnce - location - very clean

Cons: The Noise!!!!!! I did not sleep

Cons: I wasn't recognized as a gold member until day 3 of my stay. Subsequently was informed I could not receive Executive Lounge access because I did not book through the proper channels, but was told they'd let it "slide". Housekeeping cleaning rags were left in my room.

Pros: I enjoyed the breakfast buffet and the lake outside

Pros: Nice size room and very friendly staff

Pros: Over all hotel is nice, near the mall.

Cons: Staff wasn't very friendly .

Pros: Pros: friendly staff, good location, punctual valet, nice bar.

Cons: Cons: dirty bathrooms with dirt in bathtub, used soap bar still in shower, carpet felt dirty, extremely outdated furniture (felt like I was in a cheap Vegas hotel), bug crawled on me during sleeping, no breakfast included, have to pay for Internet and parking.

Pros: Beautiful looking building. Nice looking lobby, bar, and front desk. Good location for shopping.

Cons: Rooms outdated. Have to pay for parking, internet, breakfast. Short on the number of towels that you get. Tub had mold around it.

Pros: Location was great. Price was a great value. The room was nice but the bath tub needs to be recaulked.

Cons: The breakfast staff did not put in order. Had to wait for 45 minutes as I saw many other patrons who arrived after us get their meals. No apologies were made by the waiter. At one point he brought us a check for the meal before we were served. To top it off it wasn't even our bill. I would not stop in for a meal there again.

Pros: The rooms were clean and the hotel itself was very well kept. The staff were great as far as assisting us with getting into our room. They even let us check in sooner than 12AM. I liked the fact they had a restaurant and bar in the hotel.

Cons: Rooms were kind of small for the price. They could have been bigger.

Pros: Came here for my wife's birthday weekend. The inclusive breakfast was ok not bad. The valet service was very friendly as was the staff at the hotel. The rooms were decent looking but not all that. The hotel itself was better looking.

Cons: There was rust stains in the tub as well as hairs on the bathroom floor. The bathrooms need new tile as it looked very old and worn. You could see the gunk that has buildup over the years. The carpet felt weird. Like it wasn't clean enough. The pillows were uncomfortable and too soft. There was trash behind the bed and nightstand when we first got there. Alot of dust and debris under the bed. Give this hotel a 5 out of 10.

Cons: decor is dated and tired and has been for some time. jeeez! hair dryer matted over with lint and wouldn't blow hot air. in a hurry, so no time to get another one delivered up.

Pros: Very nice hotel, beautiful!

Cons: I didn't like the pillows, way too soft, but the bed was good.

Pros: Tyler was great and exceptionally accommodating. He deserves 5 stars. He handled himself with extreme professional as 3 of us were down at the front desk complaining at the same time, about the same issues, Good guy.

Cons: Room 410. Asked after the 3rd day to please have them clean the room, change sheets, new towels and toiletries. This didnt happen. Requested again and they did resolve the issue on the 4th day. Elevator down and the other was glicthy. It actually closed on me and busted my drink from whataburger all over the first floor and elevator. HVAC beeing set to like 90 degrees when we would return and it would take until like 2am to cool down where you could sleep. ( I can not sleep if I am sweating). Bathroom exhaust fan not working. The key card operated door handle was glitching and it would take up to 10 minutes just to get in the room. However, Tyler was very helpful and tried to make accommodation's for everything. Honestly the best part of the stay was Tyler, his professionalism and his empathy to our issues. The hotel was actually very clean. I think it was just a culmination of a lot of little problems that led to my dissatisfaction. I believe these to be easily remedied. But must be addressed.

Pros: The front desk guy was nice. No heat in 40 degree weather this was assanine though

Cons: NO HEAT!!!!

Pros: Clean hotel very comfortable stay.

Cons: No complaints

Pros: Sadly, the furniture in the room was broken and looked second hand. The location was great. The clerk, Tyler, was very nice.

Cons: The elevator and hall reeked of marijuana! The Air conditioner in the room wasn’t working properly, and it’s very hard to sleep when you can’t adjust the temperature. The room even had a ceiling fan because of the air problem.

Pros: Nothing

Cons: Check in took 45 minutes, they couldn’t find my prepaid res. room was cruddy. almost broke my leg getting out of the shower. Fell hard. Shower structure was designed horribly. Floor was extremely slippery when wet. Checked out, card was charged aga

Pros: The location

Cons: The pool was not heated , while my stay fire alarms were set off through the building and no calls or no reason why they went off was given

Pros: The breakfast wasn't bad, but the room was hit because there was no air conditioner, found cockroches in my room, no microwave, couldn't work because the internet never came back on after the power out break. It was a bad experience.

Cons: And the receptionist told me to turn on the fan if the air conditioner don't work.. that not a good customer care.

Cons: They charge me for parking even though I got dropped off.

Pros: We booked this hotel after having a very positive experience previously. The hotel had a policy of only one family in the pool at a time.

Cons: Our room had broken furniture and items that had been removed from the walls. The staff only cleans on request due to Covid and we ran out of toilet paper during the 2nd night. It could be helpful to provide a stock of items for guests to use.

Pros: Everything especially the bed

Cons: No microwave in the room especially when you have kids ......

Pros: I like that there was still housekeeping despite the covid

Cons: Everything seemed average

Pros: Ceiling fan in the room!!! Very rare. Convenient location and smooth check in

Pros: Room size was great

Cons: Customer service experience upon arrival. I just had surgery I ask help with my luggage. I was told there is no one to help and I’d not available . I had to push the cart with extremely pain. The original room given to me was disappointed.broken

Pros: Cleanliness

Cons: Nothing.

Pros: Rooms need microwave.

Pros: Hotel employee at the front desk was awesome

Cons: The signage is confusing, specifically as it pertains to the ice machine (is there one on the first floor?) The room smelled bad, and parts of it (above the vent for example) were not clean

Pros: Location & friendly.

Pros: Clean, spacious, quiet. Also in a good location not far from the Galleria.

Cons: I'm nitpicking at this point. The only problem I had was a 2 hour power outage.

Pros: Very impressed! Beautiful hotel!

Pros: The atmosphere, felt very comfortable.

Cons: The breakfast was fine just a few issues with replenishment.

Pros: Location and cleanliness and breakfast.

Cons: Hot in room ac wasn’t working at optimal temp for the Texas heat.

Pros: I loved how the towels were folded all fancy, and the shower was awesome!

Pros: They moved me to another room due to the previous room tv not working. The updated room was better.

Cons: n/a

Pros: Breakfast

Pros: Location

Cons: They gave our room card to someone else so someone was trying to get in our room. Came in late and room card was turned off. Gentleman said card was turned off for security reasons. He said the lady that checked us in gave us the wrong room.

Pros: How the room was designed

Cons: The rude night staff, loud door slamming, noisy A/C , nosy front desk staff

Pros: Clean room and a comfy bed.

Cons: awakened at 5:30 in the morning to someone trying to come into my room... Yeah, they checked someone into OUR room while we were clearly still there. Called the front desk and they said its cause we did not check in. SERIOUSLY???

Pros: Friendly staff

Cons: I didnt like that they advertise a spa/hot tub and have it cemented in. I didnt like that there is only one Ice machine. only on the first floor. The breakfast needs to be improved on to the standards that the holiday inn in McAlister Oklahoma has.

Cons: Room was dirty, they moved us to a room that was a lower value than we lid for and never offered a refund or a rate reduction.

Pros: The housekeeping staff was excellent

Cons: The front desk staff was rude, the pool was cloudy an

Pros: Clean and beautiful room. Staff was professional and excellent. I like the mats they have in the gym.

Cons: I gave lower rating due to the TV. I had to press up/down on the channel on the TV one at a time. I couldn't enter a channel and jump to it. I had to call about the TV because it had a snowy screen to begin with.

Pros: Close to my training location

Pros: Easy access and other aspects of basic convenience. Overall surface clean.

Cons: My room was a bit musty smelling that I noticed every time I entered.

Pros: Na

Cons: Breakfast options were not so good, bed was uncomfortable, bathroom door did not shut, iron did not work and sinks were too high. Muggy smell in the room

Pros: Didn't like anything. Think hotel should compensate us for Saturday nights stay after the loud and obnoxious party they threw .couldnt even use the pool due to party. Couldnt rest. Couldn''t do anything hotel was taken over just by one party.

Cons: Saturday night there was a huge party down stairs. Bass from radio was shaking the third floor windows. We asked when it would stop was promised by 9 pm. At 10:30 I called ihg corporate line. Music stopped at 12:15. Wasted money for Saturday. No rest

Pros: Location and cleanliness

Cons: No hot tub like advertised and pancake maker was brike

Pros: location

Cons: Staff did not respond to requests; i.e. no soap, no luggage rack; no cleaning room

Pros: Breakfast was good

Cons: -everytime call down to front office cause the HOT water was turning cold and at 1 point they send a maintenance man up to look at it---it was fixed and hen next day samething...honestly think they cut it off at a certain level and u had call down turn on

Pros: I love the staff ..very helpful and friendly

Cons: I didn't like the housekeeper only because they throw away our toothbrushes and our room still had trash in it but how come our stuff for grown away

Pros: Room was clean and about average for a Holiday Inn hotel

Cons: Breakfast was ok, but could have had more options. Can't complain because the continental breakfast saved us money both nights we stayed at hotel. Food expenses add up quickly when you have to feed 2 adults and 2 kids.

Cons: Sink and shower clogged up. Dont like standing in dirty water or looking at it as im brushing my teeth or shaving.

Pros: The location.

Cons: The room was filthy for example the bathroom door was covered in thick splats of various colored grime. The carpets were dirty. The shower was like a summer camp stall w/ dirty tile. This was the second room we had. The first had an overwhelming foul odor

Pros: The breakfast was good

Cons: The bathroom was dirty, there was long black strands of hair on the shower wall and on the towels. There were brown smudges on the walls and the shower curtain was ripped and wouldn't stay shut because the curtain rod was broken as well.

Pros: Nothing

Cons: Air conditioning in room(s) was faulty. Relocated twice to no remedy. NEVER stay again.

Pros: The night desk clerk gave us a great suggestion to satisfy a late evening ice cream craving. Pacino Italian Gelato at Preston and Forest, not 10 minutes away. Delicious sweet treat.

Pros: The staff was really nice, and the rooms were nice as well!

Cons: The sheet on one of the beds had stains. It didn't appear to be clean.

Cons: Having to put down $100 deposit on Credit card after checking in for security deposit

Pros: Checking out never to return

Cons: The front door was broken. I had to lift the handle to get it to latch. The cabinet was falling off. The only toiletries in the room were tissues and plastic cups - no shampoo, soap, etc. There wasn’t even a trash can. I had to go to the front for

Pros: Proximity to my reason for being there.

Cons: Room didn't have working tv. He was going to check & maybe move us to different room. Shift change 3hrs later &3/4 calls to front desk finally get a different room. Needed cleaning. Was told will get 20%off for inconvenience. It didn't happen. Never again

Cons: The only thing that needs to improve is to make sure the garbage can is completely emptied from previous people who stayed

Pros: The staff was understanding, helpful, polite & accommodating when needed.

Cons: Moved from 312 to 228. 312 should've been cleaned better b4hand; but 228 had issues also. Maintenance/security 2b available to handle night issues: disturbance, blood found in elevator & last 3 rooms I've had lock problemS... pls fix safety problem!

Pros: Location was great.

Cons: The room had a locked door in it. The tv was too small. The smell from lobby to room was not good. Strong drug smells coming from multiple rooms as you walk by.

Cons: I got charged to time

Pros: Check in was very easy and helpful even though our travels got us at hotel after 11:00pm. Had all COVID19 standards in place. Beautiful pool with sparkling water- wish it had been open but understand the Covid 19 Restrictions.

Cons: Restroom sink did not drain, Told them at check out and desk clerk filled out work order before we walked away. Room was a bit hot during the night and thermostat seemed to not register the lower temp that we set.

Pros: Everything

Cons: I had to wait almost three hours to get my room I ordered online because the system was down.

Pros: Hotel employee made it an wonderful stay

Pros: Nothing

Cons: Hotel DIRTY! Even main lobby. I was disappointed I didn’t continue on to a diff hotel

Pros: Conveniently located

Cons: Staff wasn't very welcoming

Pros: Price

Cons: The hallways smelled of urine for the entire stay

Pros: The room was very spacious. Also very clean.

Cons: They should serve breakfast

Pros: The employee was very nice.

Cons: Everything waa great.

Pros: The employee  was great he answered all the questions I had his a very nice person.

Cons: Nope .

Pros: The employee his a great person .

Cons: Hope.

Pros: Hotel employee hes a great person and help you with what you need help with.

Cons: Nope

Pros: Hotel employee is very nice and helpful.

Cons: Nope.

Pros: Hotel employee is a very nice person.

Cons: Nope

Pros: Staff

Cons: Inconvience

Pros: I did not like anything about this hotel nor did my wife. Police activity in the parking lot, strong smell of drugs on the hotel floors, the air conditioning wasn't working, the linens were dirty, not in a very good part of town, would not recommend this

Pros: It's on the main road. The front desk people were nice and helpful.

Cons: It does not operate like hotel. Amenities are not what they claim it to be.

Pros: Location

Cons: Refrigerator in not work. Staff aware,problem reported twice, to no avail. Problem room key the first three days of my stay at hotel.

Pros: Nothing. It was horrible.

Cons: This hotel is one of the worst locations I've ever stayed. I cannot believe that Extended Stay America allows their name to be attached to it. Be prepared for drug deals, possible homeless loitering, disgusting rooms, and rude staff.

Pros: ***NO ONE should stay here. UNLESS YOU ARE LITERALLY HOMELESS DO NOT STAY HERE.***

Cons: **DO NOT STAY HERE** -Property in EXTREME disrepair -ROT and MOLD throughout kitchen -Cabinets covered in black, sticky substance -DUCT TAPE repairs -No phone -Missing TV -Broken Couch -Broken lights -Soaking dirty towel left -No trashcan -Ri

Pros: Location

Cons: Broken ironing board Broken television remote Clogged bathroom sink

Pros: Size of room

Cons: Elevator

Pros: I had a decent room this time

Cons: Horrid rude staff they treat the guests as if they were patients at a metal institution they bark orders as if they are in charge of herding guests terrible manners and poor customer service practices every time I stay here its the location that keeps

Pros: Front desk gal was super helpful and friendly.

Cons: Not clean and in disrepair. Cabinet door off and just sitting next to cabinet. Hair in bathroom, litter in stairwell and side entrance with trash all over. Some shady looking guys made me uncomfortable at this hotel.

Pros: Nothing

Cons: They were not willing to work with me.

Cons: Lack of engages management, paper signs taped to exterior doors. Lobby not clean. Rooms and front desk clerk were great. Other staff I engaged with not so much.

Pros: Location

Cons: No hair dryer, no hot water in bathroom sink, no complimentary coffee. Under construction.

Pros: Nothing

Cons: Car park in front. Staff calls room asking ne to move car they doing construction work. The road way was barricade. I asked how do I get out? Staff you move barricade, drive thru then replace barricade. I replied " in the rain?" They said yes. Will never

Pros: When our first room stunk they moved us to a clean room thats the best I can say.

Cons: The halls were filthy dirtiest hotel I have ever seen. Breakfast was called grab & go granola bar & coffee we had to go buy breakfast. Miserable experience.

Pros: Location

Cons: The room and common areas

Pros: Location was good.

Cons: Hotel was run down and not clean. Our room had someone else's hair all over it. There was hair in the bed and 2 of the 3 pillows had makeup stains on them. We requested new sheets but were told we had to come get them and put them on ourselves.

Pros: Staff.

Cons: No actual breakfast, room was not clean and had an oder.

Pros: Nothing and I mean nothing. Well leaving there was the best part!! Everything needs to be fixed!

Cons: Everything

Cons: The smell. Only one towel was given. Sheet had a stain on it

Pros: • kitchenette was clean • fridge/freezer was cold and ready to go.

Cons: • Floors were super sticky on arrival. • offered breakfast only consisted of instant oatmeal and coffee. • kitchenette sink was very slow to drain. • free wifi is throttled to 90kb/s. this is barely enough to even check email. Some webpages took almost a minute to fully load. (including Gmail) • extremely low water pressure in shower. • half the water leaked into the wall and out onto the floor. • There is a very little noise insulation between the hallway and the room, and between outside and the room. (albeit, my room was on the highway side of the building). • A loose piece of roofing panel was constantly banging in the wind outside my window.

Pros: The trash in the hall was so terrible it made the entire hotel stink it was overflowing it was nasty.

Cons: They did not empty the trash and this was stinky.

Pros: Spacious room

Cons: There was a very foul odor in the second floor close to the elevat or and there was a dresser drawer missing in the room and one of the TV remotes did not have batteries.

Pros: It was really quiet and peaceful

Cons: The staff are lazy and extremely rude.... The breakfast was always thrown together with no organization

Pros: Nothing

Cons: Having to call the front desk to let them know that they have a guest

Pros: Location was excellent for my needs.

Cons: The room was not ready when I went to check in at 4:00pm. I had to wait over an hour for a room to be cleaned and the room's trash was not emptied.

Pros: The staff at the front desk is incredible!!

Cons: Maintenance speed but they are very nice

Pros: Location

Cons: Fleas in bedroom. Room smelled like old cigarettes( non-smoking room).

Pros: The staff, the family feel, cleanliness of the overall hotel.

Cons: No phone in my room and the bathroom wasn't as clean as I'm used to. I visit this location frequently and I've never experienced a dirty tub. We also noticed the AC unit didn't work as well as in other rooms.

Cons: i waited 1 hour and 10 minutes for my room. the bath mat in the room was wet. when i got dishes there was 1 of each for 2 people.