Hotels near Dallas Addison airport

Pros: Everything

Cons: Loved everything

Pros: access to two outdoor pools, walking trails and gym. friendly staff

Cons: the rooms were slightly dark.

Pros: It was like being at home!! No parking garage or far walks. So clean and comfortable!!

Pros: The Cooper is an older hotel (by Texas standards) so the rooms are spacious, but it has been routinely updated so the bathrooms are perfect and even have a filtered water faucet by the sink. The front desk, maintenance and cleaning staff are lovely.

Cons: I wish there were more lighting in the rooms and a makeup mirror in the bathrooms. We didn't have a fridge, but they may be available upon request. They discontinued their breakfast, which was really good.

Great gym and relaxation facilities. Call ahead to schedule an appointment with a physical therapist while you're there.

Pros: Amenities

Cons: Due to COVID there unfortunately was no breakfast or housekeeping service available. This meant the room was never cleaned nor were linens or towels ever changed. The front desk provided towels though it took a couple days amid inquiry to discover this. Just wish it was brought to my attention beforehand.

Pros: The hotel was great. Everyone was friendly and provided great service. It was very peaceful and the grounds were beautiful. Breakfast was included and other perks included a world class fitness center, an outdoor running/walking path, and a very nice pool. I would recommend this hotel to anyone staying in Dallas. The price value is incredible. This is a hidden gem.

Cons: Nothing

Pros: Breakfast was great

Cons: The wifi didn't work well

Pros: Access to the entire grounds including fitness facility was great! Coffee selection was nice. Room was very spacious with clean, crisp design.

Cons: Would have liked a refrigerator in the room.

Pros: Everything was great! We enjoyed the fitness center, got massages and loved the walking/jogging track. Everything was very clean which we always appreciate. Staff was always helpf and friendly. We will definately be back on our trips to Dallas.

Cons: Room did not have a mini fridge or microwave. I did not ask to see if these are available though.

Pros: The facilities was clean and roomy.

Cons: The breakfast ended too early..

Pros: Great customer service they always on point love the housekeeper they did a great 👍 job as well. We will be back. I recommend 😎😎

Pros: The staff was amazing. They were so accommodating and made our stay exceptional!

Cons: The only thing I could say here and it really wasn't an issue. The hallway was a bit warm. However, the rooms were nice and cool.

Pros: Good location Full kitchen. Separate bedroom. Very nice facility They served dinner. It was small amount but very good

Cons: Only 1 person could win at a time and appointment had to be made but it was due to covid

Pros: Best hotel we’ve stayed at on our road trip so far! Room was spacious with its mini kitchen. Essential when road tripping with two little kids. The breakfast was excellent. Dinner provided was ok. Pool/hot tub time had to be scheduled which is ok because at least it’s accessible. TVs had internet for watching YouTube which was great!

Cons: Nothing much everything was great!

Pros: Great

Cons: staff hard to get ahold of not very knowledgeable

Pros: The room was spacious and modern with new furniture and an amazingly comfortable bed! It also allows privacy since the room has a living room with a sofa bed, TV, sink. refrigerator, etc. The bedroom itself is also very spacious and has a closet with an ironing board as well as an iron. The bed was a king size and as I mentioned before it was very comfortable. Having been on 4th floor our view of the area was spectacular, and I'm sure the higher floors have an incredible view as well, perhaps even better, but I have no complaints. The entire suite was very clean! The staff were attentive and efficient -with a smile on their face:-) Their brunch breakfast leaves nothing to be desired, it is freshly made and replenished as needed - the kitchen staff are extremely well organized! The hotel all and all is very well taken care of and clean, plus it is conveniently located and very close to where restaurants, shops, pubs, bars are abundant.

Pros: I liked the amount of space

Cons: The beds are extremely hard, nothing is updated, and we were put in a handicap room so the shower made water go all over the floor and my child slipped.

Pros: Everything was perfect and I'll stay again

Cons: I liked everything

Pros: The staff was very nice and knowledgeable and assisted us with local restaurants etc..

Cons: The outside gronds by the entrance to our room was littered with cigarette butts, overflowing trash and someone had thrown old diapers and food from their car on the ground. Soon as we parked, 4 police cars were cruising the parking lot;they told my husband they were looking thrives breaking into to cars. We got into our room the fridge had dents, microwave buttons were sticky, toilet tank was dirty; however the worse part was when l pick one of the hand towels to dry my hands, there was a big hair ball attached to it! Breakfast food and choices were nice, but very crowded with people and no social distancing. I have stay at many Resident locations around the US, however this was the probably my worse experience.

Pros: The large room and the kitchenette area so we could make our own food there.

Cons: Grab and go breakfast when there¿s supposed to be a full buffet. And each night at the pool people smoking marijuana, drinking excessively, and being very loud.

Pros: It was near where I needed to be.

Cons: The mattress was old, hard, and lumpy. The air conditioner was loud and right next to the bed. The carpeted floor had a dirty feel and needed to be cleaned.

Pros: Really friendly and professional staff. Great location.

Cons: Hallways, elevators, carpets, and HVAC need to be cleaned. The place wasn't dirty at all but it smelled terrible. Room Smelled like a wet dog, hallways like marijuana, and elevator like urine.

Pros: Walking distance from everything

Pros: It was a perfect staycation spot, very clean. And the basketball court and swimming pool was awesome! Even on site gas grill. The rooms were very spacious and staff was great! Close to all the popular restaurants.

Pros: The location.

Cons: The beds were horrible to sleep on, so uncomfortable.

Pros: Not applicable

Pros: The breakfast bar was wonderful! Plus the room type was perfect for my family, allowing privacy for myself, my kids and friend (sleeper sofa) The location was perfect, with lots to do and see. Great atmosphere with friendly staff. Will be back soon!

Cons: Nope

Pros: Staff, easy check in, basketball court, location, the room

Cons: The main entry door had a gap under bottom which when I got down on my knees I could see into the room or when in room see carpet in hallway outside the door. I reported it to the hotel staff.

Pros: good location, breakfast included.

Cons: breakfast has same items every morning. would be better if meats are alternating (sausage, ham, bacon) like other hotels. bathtub drains very slowly. Hall-way ice dispenser did not work. No batteries in tv remote. tv is very small (32 inch).

Pros: It's super clean everytime we stay here, and the staff is always super friendly.

Cons: Some parts of the hallways were a little dark, but otherwise everything was absolutely perfect.

Pros: Staff was very friendly and helpful!!

Cons: No

Pros: Clean rooms, very nice staff. Breakfast good also.

Cons: Nothing

Pros: The hotel staff was very accommodating and very friendly. The room was very nice and spacious. This is the second time I have booked with this hotel and will definitely book with them again in the future.

Pros: The room was very clean.

Cons: I didn't like that the A/C went out in my room and I had to pack up and move to another room.

Pros: The area

Pros: The room was large and had a nice setup. My kids enjoyed the pool and the free breakfast was good.

Cons: My kids said the sleeper couch was really uncomfortable. The air conditioniner woke me up all night bc it was so loud. My son had an allergic reaction at 3:00am from pet dander on couch. The dog across the hall barked all night long.

Cons: I was overcharged and told it would be reimbursed in 7-10days, it has not. The staff was rude and very unhelpful. I've reached out several times and left on hold with no resolution.

Pros: The location & professionalism of staff.

Cons: The mattress & the pillows were so uncomfortable for me because I am a side sleeper. No caddy was offered to me or my family in spite of all the luggage we had. The only accessible microwave was in the lobby in a store.

Pros: It was nice, clean. Hotel room was awesome.

Cons: The stuff we didn¿t like is out of hotel control. Mall closed early at 6-7 and didn¿t open until noon.

Pros: We have stayed here several times. The parking is probably the best in any hotel we've ever stayed. But then, everything is great about this hotel.

Cons: While we both totally enjoyed our stay, we have grown accustomed to having Queen beds. Unfortunately, this was not possible with this stay. Maybe next time!

Pros: The parking was a little crazy on the surface. However, there was a garage.

Pros: Location and the room was very comfy

Cons: ONLY complaint is that the robe smelled like someone perfume so it hadn't been cleaned. Everything was amazing! I'd for sure stay here again

Pros: The lobby

Cons: Yes they lead me to believe i had a complimentary mini bar included with my room then charged me. There was no warning or price list in my room. I feel played and for that I'll be telling my people not to go there.

Pros: nice property, the leaf soaps were really nice lol

Cons: the breakfast time want long enough lol

Pros: Nice room and setting

Pros: Beautiful hotel. Good service. Great value.

Cons: No

Pros: The Westin is a really nice hotel. You can walk out into the Galleria Mall, go to restaurants like Oceanaire and Grand Luxe.

Cons: The parking needs to be section off for hotel guest. Valet was too expensive $30 per day. You had to wait for someone to come out of the mall or a restaurant to get a parking spot.No microwave in rooms. To be a 4 star the coffee machine should be a Kuerig

Pros: Mall being located there.

Cons: Limited ¿free¿ parking.

Pros: Over all experience was good

Cons: Na

Pros: how clean it was and the pool

Cons: The hotel is tired. No daily service is ok but I didn’t like asking for things like coffee. Also, ran out of shower soap. Asked for more which was delivered but not “installed”. I had know idea how to do it. Shower floor was slippery. Not good for seniors who may have had “falls”.

Pros: Clean room

Cons: The staff was very rude and condescending

Pros: My room was classy with a beautiful view of the city.

Pros: The 21st room floor was comfortable, roomy & nice amenities. Bed was especially comfy. Executive suite lounge was good. Nice selection of continental choices and beverages. Wait staff was especially nice & accommodating. Loved being connected to the mall & restaurants, making it easy to avoid the atrocious Dallas traffic once we got there!

Cons: Great overhead shower in bath, but unfortunately water ran out into the middle of the bathroom floor. We figured that's why they gave us so many extra towels. Valet parking was a little on edge on arrival and caused a check in delay by sending us to restaurant valet next door who told us they could not park us overnight. Fortunately, we circled back around and the next attendant took care of us promptly. Cut them some slack since it's the busy holiday season.

Pros: Shopping Convince.

Cons: Everything was good.

Cons: specifically chose the hotel with bar/restaurant on premises. they closed at 10 pm.

Pros: Parking was pretty easy. Room was cheap.

Cons: There was a fat dump in the toilet when we got to our room and it was clogged up. Had to go request another room. Pretty gross man.

Pros: Location

Cons: Dirty bed sheets and used bottled water on first going to the room. Requested both rooms to be cleaned next day but only one was cleaned.

Pros: The restaurant.

Cons: The coffee machine still had coffee from the guests before, and was super dusty. No bath gel in shower. The mini refrigerator had the carpet all wet my pants got wet.

Pros: Location and it was clean

Cons: My room was across the street in a different building, but no one told us that upon check-in, and we spent 45 minutes looking for it. We asked for directions several times, not a single employee bothered to explain that it was across the street.

Pros: I like that the hotel was connected to a major mall so it was convenient for me to shop.

Cons: One of the main reasons I chose this hotel was that it advertised free parking. The hotel has a very small parking area that is shared with the mall and restaurants so there were never parking spaces. I ended up having to pay 30 for valet.

Pros: The staff was great

Cons: This was a 4 star hotel but it felt like a 2 star. No free internet. No free breakfast. The room looked dated and very basic. I could've stayed at the Hilton and received better amenities and an updated room.

Pros: Staff

Cons: Parking, pretty dated,congested area.

Pros: We like the location.

Cons: We where not informed at check-in that you now have to request your room to be cleaned, the air conditioner went out so we had to change room from the 7th floor all of the way to the 17th floor.

Pros: The location was great and the free parking

Cons: The hotel did jot want to do room service daily. They asked that we need to ask for room service daily before 9 am to have the room refreshed. The room seems old and need to be updated

Cons: Parking sucks. Security and valet do not help.

Pros: Location and staff. Centrally located and staff were friendly and responsive.

Cons: The HVAC was inconsistent. The hotel rooms were stuffy.

Pros: The beds.

Cons: The safe didn't work. Toilet seat didn't match the tank. Seat wouldn't stay up. Heard a lot of banging and ice machine. The shower was way too hot. Room 601.Parking was a nightmare.

Pros: The service was very good. The room was clean and the bed was comfortable.

Cons: The king room was smaller than expected, there was only one chair and no table to eat meals at. The ac unit was loud. They charge for internet service and although the parking is free it is a shared lot with the mall and it is difficult to find a spot.

Pros: The location was subperb

Cons: I couldn't get. Housekeeping,. They were doing repairs to my room. While I was in it. When I could have been given another room. I had to deal with a dryer blowing to keep the floor dryer Related to the shower leaking called the front desk several times

Pros: I loved that it was connected to the mall.

Pros: It¿s connected to the galleria which made shopping and eating a breeze!

Cons: Not a good view, it was at the end of the hall and anyone looking out that hall window can look into your room. All you could really see was the side of the building and the top of the galleria in any room ending in ¿05¿ like other review said. :(

Pros: Location, adjacent to the Galleria, was excellent. Many nearby food options. Front desk staff was very good and helpful.

Cons: Noise, especially from the room above us, was unacceptable. Called security twice to help with the problem.

Cons: The staff was so rude. They wouldn¿t even extend checkout for 1 hour, because I¿m not a rewards member. Well how about sign me up then! But that was never offered

Pros: It was in Dallas

Cons: My room was never made up once I got there.

Pros: location

Cons: no room service for the entire trip, parking limited unless you want to pay, internet...pay..music in the room? PAY.

Pros: We try to book the Westin when in town. Our Daughter got married and we booked it for their wedding night. Staff was rude, front desk person was not professional, Sloppy. The room was dirty, the keys didn¿t work and required multiple trips down. Just

Cons: Management has gone downhill. Front desk female spoke with slang words, trashy. Had a entitled, arrogant attitude. Nasty personality. Room dirty. Bad experiences for my Daughters wedding night. Sad. Keys didn¿t work multiple times.

Pros: I liked how clean the room was

Cons: Yes, I did not appreciate the air conditioner. I had the temp on 65° which was the lowest setting, but it never got cold in my room

Cons: They required the wearing of a mask and dogs were not allowed to left in the room unattended which made it impossible to go to the restaurant to eat.

Cons: Our bathroom had not been cleaned at all there was hair everywhere it was hard to enjoy the amazing shower knowing it had not been cleaned from the last guest .. I would of asked to be moved but we got in late by time I was ready to shower it was so late

Pros: The location

Cons: The manager charged my card twice. When I confronted him about it he pretended like he didnt know what happened. He was trying to multi-task and was failing miserably. He was rude and didnt try to rectify his mistake.

Pros: They had a nice lobby.its in the mall and the location is good.

Cons: I wasn't happy at all. Mold in the grout, cracks the the grout. Hair on the floor. Dusty and unclean room. I got the end of the hall small oddly shaped room. This was a one star room. I wont ever book again. I stayed here before and I never experienced

Pros: Location central located in Dallas.

Cons: Room was not cleaned. Still trash not picked up in the room. The security look was broken. No hot water and just unclean. As we are very worried about Covid the room didn’t give peace of mind. They did not live up to the Westin name.

Pros: Nothing

Cons: Yes! We had to leave and find other accommodations. Their computers were down and we couldn’t check in. Many people in the lobby, no social distancing, some waiting hours to check in and even then the staff couldn’t make keys

Pros: The Shower was my favorite.

Cons: The Tv was Tiny, and wifi was not free.

Pros: Location

Cons: Not what you would expect for a 4 star property. No food. Lounge lacked decor and ambience. Lounge bar staff was rude

Pros: Nice hotel. Nice area. Friendly staff

Cons: They will charge your credit card on file for anything they can charge it for. Its 2 weeks now since my stay there and im still having to to dispute.they do charge $18.95a day for Internet when they advertise free internet. Its only free in the lobby.

Pros: valet was very helpful

Cons: called room service at 6:45am for breakfast-no answer for 10mins; had to leave hotel-day ran late, etc

Pros: would you stay in a bed where someone's dog stayed? i think there hadls to be pet friendly rooms. all rooms cannot be pet friendly!

Cons: the idea that i stayed in a bed where someone else's dog slept! this is disgusting!

Pros: Proximity to everything Galleria

Cons: BEWARE - We didn’t get a Double Room, which is what we booked on Kayak; however, because we had kids it wasn’t a problem to have them sleep on the floor. The hotel was happy to bring blankets and pillows.

Pros: Rooms are nice, the shower is great, enter the Galleria without going outdoors.

Cons: Housekeeping did not refresh toiletries or the ice bucket.

Pros: Clean, great location, comfortable bed and big room.

Cons: No free wifi:(

Pros: Overall, I liked this hotel. I experienced multiple confusions with the front desk staff and my reservations, but it didn't cause too much of a problem. The rooms are nice, but you can just tell the hotel is old. The connection to the mall was incredibly convenient. That was my favorite part. I would stay here again.

Pros: The staff was excellent....

Pros: Connected to galleria mall, big room

Pros: Very good experience

Cons: You need more people at front and do not charge for Wi-Fi

Pros: The location is great. It's a beautiful hotel with well appointed rooms and great customer service. The have a free shuttle. It's steps from the Galleria which is full of great shopping and restaurants. It has two restaurants - an upscale seafood restaurant and a mid-range bistro on the second floor. They do their room service menu through the 2nd floor restaurant so there is a better in room dining menu than the standard hotel fare. You can also take your drinks up to your room if you order from the 2nd floor restaurant.

Cons: The parking is a pain (as many others have mentioned) but if you don't mind a bit of walking then there is plenty of free parking in the parking garage and we never felt unsafe even when come back late from a dinner. The pool was a bit underwhelming with no cabanas or umbrellas for shade and no attempt to make it look like a retreat (I.e. Greenery or decor - just a walled concrete box). This was such a surprise as we've stayed at other Westin properties that had lovely pools.

Pros: size and quality of room

Pros: Easy access right into mall food area. Fitness room was small but adequate. Fitness room was clean and included chilled towels.

Cons: The single king room was small. Gave away the double bed room we had reserved weeks in advance. If I book a double room, that means I want/need a double room. Lobby extreme crowded. Took a long time to check in. Various cupcakes were sitting out in the lobby with blurry decorative icing that made them look like they had been sitting out a long time. They were presented so poorly that it seemed different sources had dropped off old goods that hadn't sold the day before. A room on the west side meant choosing between the hot western sun directly in the window all afternoon/evening or no natural light. Lots of Tollway traffic noise to wake me outside my window on a Sunday morning. Overall, overpriced for the accommodations and services it provides. Do not recommend.

Pros: I like there is a bar and eatery in the hotel… hotel was clean.. rooms were always cleaned …

Cons: No microwave in room

Pros: Prompt service

Cons: Nothing

Pros: Jesus and Ulysses exceeded my expectations and they are the best place to stay at.

Cons: Parking

Pros: was clean

Cons: the check in staff didn’t notify me about the $20 parking fee and just charged me instead, found out later and room would get hot after I had the room temperature at its lowest setting. once I checked out I had to go back in to ask for help to leave parking lot because I needed key card to leave but I turned them in

Pros: I like the location, staff, and the atmosphere.

Cons: I didnt like that none of the rooms have a microwave.

Pros: My room was perfect

Cons: No

Pros: restaurant , bar tv's and location

Pros: The rooms are nice.

Cons: The breakfast was cold and expensive. One other thing I didn't like was they charged me 43 dollars for parking in there parking lot. Never again will I go and stay there

Pros: The rooms are very spacious. Like the restaurant and bar casual atmosphere and attentive staff.

Cons: I was unaware of $20 parking fee. They did waive it since I was not expecting to pay for parking.

Pros: The staff answered my questions and were polite.

Pros: The staff were so amazing! The room was perfect and the bed is the most comfortable I¿ve ever slept in!

Cons: Just a little pricey

Pros: Location

Cons: AC did not get cool, water pressure in shower was low, 2 towels in room, no microwave, bed was terrible and very small

Pros: Great location

Cons: Party event lasted until 2am and kept many guests awake.

Pros: Great staff

Cons: Saturday night was a bit noisy.

Pros: Decor, cleanliness

Cons: The staff that checked me in, gave bottled water to the guest before, but when my turn came to check in I was not offered no given bottled water.

Cons: I didn¿t like the face that it didn¿t have an microwave and the refrigerator I had in my room didn¿t work at all

Pros: Location

Cons: The room had an odor and it took us a minute to figure it out. It was musty & mildewy. We believe it was mold, guessing from under the carpet because the room appeared clean but the smell said otherwise!

Pros: Right across the street from the Galleria

Cons: Our room still had a smoke smell in it which in turn gets trapped in our clothes and suitcase.

Pros: The location is good.

Cons: NO Valet parking; NO food service; NO Room Service; inadequate personnel at the Front Desk. There were signs requiring facial coverings, but it was not enforced. Requested maid service did not occur. Numerous calls yielded no results on that request.

Pros: The room was designed very cute, and the location was great.

Cons: Absolutely! The staff was lazy, uninformed, over charged my credit card at the bar and the front desk. No maid service. Then a storm came in shut off the electricity n staff turned off the water. And did nothing to try n accommodate guests. NOTHING.

Amazing staff even though they were short staffed they where very attentive and accommodating. Will stay there again.

Pros: No one was available to answer front desk phone at times. During covid we wanted minimal contact. Also room was dirty and I could see hand prints everywhere from previous guests. Hotel was busy and multiple people and families allowed in elevators

Cons: not clean or covid friendly like listed

Pros: The view

Cons: AC barely worked it was hot the staff was not very friendly

Pros: The bed was decent.

Cons: The noise, undisclosed parking charges and rude guests - could hear a dog barking from all the way down the hallway and the trash in the next room over was on a loud swearing rant for over an hour. No way in the world is this a 4 star hotel.

Pros: I liked the look.

Cons: I was charged $195 and then $21 separately and I do not know why.

Pros: location and elegance

Cons: Our room was not serviced. Didnt get clean towels. We had to request

Pros: Location

Cons: They advertised having a bar and restaurant neither of which were open forcing us to leave the hotel for food and drinks. Matress was very worn and sagged in the middle like a hammock.

Cons: CONFIRMATION NUMBER: Room 1: 3239634270 (Pincode: 9103) Hi I was a guest on September 12 . On Saturday September 12 there was a supposed disturbance that caused a huge inconvenience for me. And as results cost me a huge inconvenience in a busines

Pros: The majority of the guests is not something I would surround my children with, nights were disruptive due to guests yelling and screaming until the very early hours in the day. My daughter and I couldn't get a good nights sleep. Never again!

Cons: No housekeeping services, no towel service. Lack of staff to service all guests. I realize this is during COVID, however at other hotels, housekeeping services and towel replacement services were available. Not happy with my stay.

Pros: Location

Cons: Staff rude, parking not free, wi fi not free in a 4 star hotel. Staff spoke down to me like I didn’t belong there. Not going back ever.

Pros: Friendly staff. Nice lobby area.

Cons: Rooms smell like smoke and there was pink hair and pink lipgloss on my pillow which made me question if it was fully cleaned.

Pros: Indoor pool

Cons: Have to pay $20 a day for parking

Pros: The room space

Cons: Rude front desk guy was very rude. Ac vent was between a wall by the bathroom which made it hot no good air flow. The parking fee and restaurant food was too expensive.

Pros: The room was clean.

Cons: on my 2nd night, the staff had a blaring message over over the PA speaker about a false fire alarm. Apparently people were smoking and set off the alarm 2 times. I was asleep both times. They could have addressed the matter in person and kick them out

Pros: Cost

Cons: Raw marijuana on floor of main elevator. Not acceptable especially for families with small children.

Pros: The location is awesome .

Cons: It just didn’t feel five star.. or four star. It was above basic but not as good as I felt it should have been.

Pros: The staff were willing to assist. GREAT!

Cons: The handling of my account upon arrival

Pros: Location

Cons: Air conditioning was out for our entire stay. Told us it would be fixed same day we checked in but it was still out the day we checked out.

Pros: Location. Right next to the mall and restaurants. Not far from the stadium.

Cons: Cigarette Smoke in the room. Couldn't sleep. Also bathroom shower flooded the walk-in closet. Clothes were ruined and smelled like dirty water.

Pros: Location rooms and bar

Cons: Yes the valet is not fully staffed. I had to keep calling the front desk whenever I arrived in order for them to come meet me to take my car. One time they said the Valet was on break so the front desk agent had to park it for me. Inconvenient for $20

Pros: Location

Cons: Over priced for what you get

Pros: The hotel was very secure. The room was quite comfortable.

Cons: I was disappointed that online the hotel is advertised as having an airport shuttle available, and there was none. Also, online there is mention of breakfast being included. It is available at an additional cost.

Pros: Location

Cons: No hot water at night. Morning took over 10 min to get warm. TV problems and maintaine in room twice. Issues with security gate on departure. Happy with past stays but obvious that property maintenance is not being kept up

Cons: I definitely did not seem like a 4 star hotel. It felt more like a comfort inn or best western. I was not impressed. It was expensive for a low end hotel.

Pros: location.

Cons: Poor service.

Pros: Bigger room with a seating area.

Cons: You have to pay $20 for overnight parking. The rooms while spacious are very poorly designed. There is not a single drawer to use for your personal belongings like underwear. Mattress and bedding is disappointing too. No room for more comments

Pros: I have stayed here 3 timea in the last month. It has gotten progressively worse. I get the feeling that customers get in the way of the staffs leisure time.

Pros: Restaurant service

Cons: Very poor management. Room wasn't what were booked online. Took forever to check in with attendant not adequately trained in check in process. They lost our room service order, so we missed breakfast all together.

Le Meridien was so much more than I expected. It has a sleek, modern style, yet doesn't sacrifice an ounce of comfort. The rooms were immaculate and we enjoyed the fine linens and plush robes. The rooms were quiet at night, making for a wonderful night's sleep. The service, from the valet to the receptionist, was just what it should be at a luxury hotel. Breakfast, I had eggs benedict, cappuccino and a fruit shot was delightful. I wish we had more time at this gem of a hotel, I didn't want to go home! Very nice looking hotel, decor is super trendy and modern. Looks like they spent most of their money in the common areas, but the rooms were still spacious and the beds comfy. Although I had experience a few frustrating phone calls prior to the stay, service for the most part was cordial. The valets and shuttle drivers were by far the most hospitable staff members. Kip and Stevan really stood out if you need a sedan service, Stevan can make a great recommendation.

Pros: Great commodities

Cons: Had to pay to park myself

Pros: Location

Cons: The rooms were small compared to pictures,There is a lot of stains on the bedding and the pillows in the room just looked old compared to what we were getting online I stayed in better for less. Parking was $22 a day and breakfast was not included in the

Pros: Gym.

Cons: Ordered the upgraded double queen suite. Room did not have a coffee maker or a microwave and we had to have the coffee maker brought up. 4 star suite should include certain amenities to be included. Room was dirty and lacked toiletries. Parking $20.00.

Pros: Overall customer service was amazing. Room was perfect for the price and location. If ever in Dallas again, I would stay here again!

Cons: No complaints.

My overall experience was very good. Desk associates were professional, helpful, and friendly. Housekeeping decided not to clean my room the third day. Beds were comfortable. The location is great for shopping, fast food, and movies.

Pros: staff

Cons: room furniture was ugly and uncomfortable, bathroom tub is not 4 star, bed too soft, pillows lumpy, air conditioner was inadequate

Pros: The size of the room was great.

Cons: It wasn't exceptionally clean.

Pros: Nice rooms

Cons: Small pool

Pros: I want to start out with the presentation of the hotel. Very modern and chic. I loved it. We got to the hotel before check in and we were exhausted from a 8 hour trip. The lady let us check in earlier and I wish I would have gotten her name because she made our first solo hotel reservation experience a joy. The rooms were spacious and had individuality that some hotels don't have. I will go back for sure!

Cons: I didn't like that we had to pay for parking. I also didn't like that they charged a $75 fee just in case we did something to the room. There was a staff member who didn't really seem welcoming but I won't hold it against the hotel or the staff member himself since everyone has an off day

Pros: HORRIBLE SERVICE: WAS BILLED FOR WATER I DIDN'T DRINK OUT OF THE ROOM. WHEN I QUESTIONED THE MANAGER AT THE FRONT DESK, I WAS INFORMED THAT I COULD NOT HURT THE CALIBER OF THIS HOTEL. SO IF YOU ENJOY THE LYING, CHEATING AND STEALING...GO THERE.

Cons: It was a nice hotel, but the people are rude and they charge you for the air you breath, the water you don't drink and the space you stand.PARKING IS $20, VALET IS $26 AND IF YOU PARK OFF THE PROPERTY THEY WILL BILL YOU ANYWAY!!

Pros: Surprisingly affordable for such a beautiful place From the grand lobby to the beautiful room this place was perfect. The employees couldn't have been kinder and more accommodating

Cons: As beautiful as room was next stay I would like windows facing outside as opposed to the lobby Would've been nice to see a sun rise or set The window shades needed to be closed for privacy it was easy for guests to see in from walkway

Pros: One of the best! The staff was very helpful. The restaurant/bar was great. Absolutely no negatives during my stay. When in Dallas, I'll stay there again.

Pros: Staff was very friendly and helpful.

Cons: Had a couple of issues with timeliness. Ordered room service one morning, just 1 latte and 1 cappuccino, and it took over 1.5 hours to show up. We were told it would take 25 minutes. We took a shuttle to dinner and that was fine. However, on the return trip, we were told a car would be there to get us in 15 minutes. It took just over an hour. I can understand delays (especially driving on a Saturday night), but the complete lack of a good estimate on time and/or the lack of updates is what caused it to be an issue. The fact that we had to repeatedly call to get updates and were repeatedly given grossly inaccurate updates was the problem.

Pros: Overall good stay

Cons: Parking fee extra

Pros: The rooms were beautiful, very chic. The staff was awesome! It was very luxurious and the bed was very confortable!

Cons: Guests have to pay for parking daily, and it was pretty expensive.

Pros: I loved that I was offered a free upgrade

Cons: A staff member by the name of AL was highly rude when I called the from desk and said the ice machine on the second Floor was broken. He paused and said, "what do you want me to do about it." OH MY GOSH!!! He asked me twice with a tone in his voice. So had to either go to the restaurant and get a bucket of ice or call room service. It took over 30 min after I arrived to receive a luggage cart. I arrived and let the cart worker know. He then gave my cart to 2 other people Who arrived after me!!!!! I was very disappointed. I've stayed at this location before. But this is the first time I've ever had a bad experience.

Pros: It was only a 1 night stay. Room was large enough for 3 folks

Cons: Location is hard to get to Photos on website made this hotel looks fantastic but when you get there is just an average hotel.

Pros: location

Cons: only thing I don’t like is there are no washer & dyers

Pros: I loved how friendly and helpful the staff was. The facilities were clean and welcoming. Also loved the location, seemed to be super close to everything in town. I also liked how spacious the rooms were and how comfortable the bed was as well. The internet was pretty stable and reliable.

Cons: I think the rooms could've had more readily available amenities and such like slippers, robe, and or more water on hand. But other than that, it was great!

Pros: location and staff

Cons: nothing

Pros: Excellent value, service and accommodations! Breakfast wasn¿t nice too!

Cons: No shuttle bus

Cons: The restroom was so little not much space.

Pros: my kids liked the breakfast

Cons: hotel was not clean...my black pants were covered in animal hair. Also there was no hot water for our showers. We called the front desk at midnight to inform them that all of us took cold showers. At 10am the water was still cold.Not acceptable!

Pros: Size of the room and breakfast

Cons: Pool wasn't available due to covid.

Pros: The size of the rooms and friendly hotel staff.

Cons: The breakfast sucks. For what I paid for the room I would expect a hot breakfast but there was only muffins and fruit.

Pros: Clean and very comfy

Pros: Location

Cons: No

Pros: The location.

Cons: Yes the staff was very unprofessional and they didn't not communicate well with each other and they didn't honor our reservation and gave our room to someone else and made is leave!

Pros: NOTHING THAT WE LIKED - WE CHOSE IT BECAUSE IT WAS THE HYATT HOTEL CHAIN - EVERYTHING WAS DIRTY WHETHER INSIDE OR OUTSIDE THE HOTEL -

Pros: Free parking was a plus.

Cons: No.

Pros: The staff was friendly and worked with us, we had a few things like a broken coffee pot but nothing major and all was fixed super fast. We stayed with our dog and it felt welcoming and safe.

Pros: The hotel is very clean and the staff was very friendly.

Pros: Everything

Cons: I didn¿t like the breakfast, but I think it was setup that way because of COVID.

Pros: Cleanliness and hotel staff

Cons: No

Pros: The breakfast was well stocked and included a good assortment of items.

Cons: The front desk person at check in was abrasive. The room air conditioner was very loud. The carpet had a couple of very large stains. Overall, the hotel seems poorly maintained and in need of a thorough cleaning.

Pros: I like that it was a lot of eatery’s around that area and lots of parking!!

Cons: I didn’t like that me and my husband had a misunderstanding about not being able to smoke even if I have a medical card because I have lupus. 1 of the staff came banging on my door, threatened me and my husband that we need to open the do

Pros: Location was good.

Cons: There was only one microwave in the whole building downstairs in the lobby.

Room was dusty and I guess it was because it hadn't been cleaned in a while.The ac made too much noise 😑. All the staffs were very pleasant.

Pros: The location.

Cons: This hotel needs a deep cleaning. There was dust and smudges on almost of the hard surfaces. The hotel room closet was extremely small. You can't even hang up your clothes in a normal fashion. Its inadequate. The restroom was very tiny.

Cons: I was in single bed room and you can't have your leg touch to toilet to close the bathroom door. It is that small. No got water consistency. Bathroom lock didn't work. Night shift clerk saw me figure out how to open the lobby door but didn't bother to get up our signal at least. He preferred to stay on the phone. I won't recommend Hyatt in Dallas area.

Pros: The breakfast

Cons: When I arrived to the hotel I did not get the room that I booked online, the house keeping lady was rude. After talking to the the manager about the problems I was assured that my stay would be extended but instead they put us out the hotel.

Pros: The staff was amazingly helpful

Cons: It was very good it diaries the 3 star

Pros: Location

Cons: There for 4 night stay. 1st night was given room meant for handicap accessable, no closet hanging bar down at knee level, dresser attached to wall and turned sideways so when you open drawer it ran into hanging clothes. Air condition very loud. to tire

Pros: The best thing about the hotel was the breakfast.

Cons: I called about my room to make sure it would be ready before arrival. told it was but on arrival, one rooms available for what I booked. told staff would wait and ended up waited for 45 min and then told didn't even know I was there. Really upsetting!

Pros: Location

Cons: The staff was complacent to the point of being rude.

Pros: I loved how large our room was it was like a living room area and then the bedroom. Large couch bed for my children. With king sized bed for adults! Water pressure in shower was great and had enough hot water for all 4 people. Slept great in bed it was very comfortable!

Cons: There wasn’t a plug for phone beside one side of the bed and we had to turn ac up to 80 because it was super cold they had it on 63 when we came in. Other than that it was great’

Cons: The bed was hard and made my back hurt and the pillows were as though you were sleeping without one.

great hotel with service to match

Pros: The staff was really nice and they made u feel welcome

Cons: The after hour restaurant didn't have any food why have a menu when you only have one item to serve

Pros: Staff was very helpful and friendly!

Cons: Breakfast. Ended up not even eating

Cons: No drawers in room; tiny closet

Pros: The breakfast.

Cons: Front office staff was not to pleasant or professional. Could use some re-eduction on customer service.

Pros: Nothing in my mind

Cons: Poor air conditioning Poor facilities like no coffee bar Din't like room type Not good location

Pros: The space in the room

Cons: The breakfast wasn't very good and there were a lot of dirty plates. Also, the room. Weds a microwave.

Pros: Actualy i ended up staying at la meridian because the staff couldn't keep a reservation but i will give them props they upgraded me to a better hotel and coverd my expenses good job there!But if someone reserves a room you shoulfsave it for them.

Cons: Hyatt staff should do better keeping reservations very disappointed had to stay at a different hotel that night. It was late my family was tired next time maybe hyatt staff should do whats right and call the guest of any issues!

Pros: I liked the hotel location the most.

Cons: There were a couple of things that I disliked about this hotel. The hotel was clean, although the carpet seemed to be kind of dirty. The cleaning lady was rude when she delivered clean towels to my room.

Pros: Cleanliness

Cons: I called and requested a room with 2 beds and was told the room would have 2 queen beda and a sleeper sofa. The beda were doubles and there was no bedding for the sleeper sofa

Pros: Space for sleeping with the suite availability

Cons: No

Pros: The staff here were so nice, I loved staying there.

Cons: There were no Mircowaves in the rooms.

Pros: The size of the rooms

Cons: Obvious large stains on the sofa in our room, no bath Matt to step onto floor after shower, had to use our towels, smell from heater when on, unable to use. The breakfast was bad compared to comparable free breakfast hotels e.g. Hampton inn. gym stunk.

Pros: It was clean and the staff was accommodating. The room was spacious.

Cons: There were children in the room next to me who were very loud.

Pros: The room was clean and priced well. The staff was friendly and helpful. THe breakfast was delcicious also!

Cons: No bath tub and the tv was having connection issues.

Pros: Front desk, food and beverage staff was extremely accommoadting throughout my staff they were both friendly and professional Also, the morning food service was above average compared to your competition. That's one important thing to keep customers coming back! Nice job!

Pros: Staff were friendly, room were nice & roomy, clean.

Cons: Elevator were in the process of being impove.

Pros: I really liked the location and the fact that there was a shuttle to take us anywhere we needed to go within a 5 mile radius.

Cons: The room they put us in started smelling like sewage the next morning and took about to two hours to move us. I believe they knew that room had issues because the day we checked in, it smelled amazing, but that quickly wore off.

Pros: Nice room with living space/sofa, hot breakfast options

Cons: Did not have our room ready until 4:20. Bagels had mold, glass cups were dirty

Pros: Everything was clean and well kept. The breakfast buffet was unusually good. You won't get a scenic location, but if this is a convenient neighborhood for you it's a solid choice.

Cons: The website states they have an indoor pool and they do not! However the manager called across the street and got permission for us to go to embassy suites to swim.

Pros: Great customer service, great breakfast

Pros: I enjoyed the space and layout of the room. There was enough room that we didn't feel cramped in. We enjoyed breakfast.

Cons: I did like that the room didn't have a tub. Trying to shower a small child can be challenging.

Pros: helpful & nice staff clean rooms & beds & bathroom nice breakfast good parking space

Cons: swimming pool suppose to be heated but it was not we love sausages in breakfast(without pork) please serve them the ware drop location is uncomfortable in the room

Pros: No comment

Cons: Sorry not much to say. I didn't get there till midnight and I was tired. Next day I left I didn't get to see much

Pros: You Can Keep An Eye On Your Car From Your Room And It’s Very Quite

Cons: the Restroom Door To My Room Didn’t Shut

Pros: Great location. Close to everything

Cons: Hotel room didn¿t have a refrigerator. Hotel should invest in smart television.

Pros: Check in and check out was fast and convenient.

Cons: I did not like that breakfast was not included in the cost. The room did not have fridge or microwave.

Pros: Nothing almost filed a police report on a staff member.

Cons: My partner was assaulted by one of the staff members. Who accused him of stealing even after he presented a receipt. Once it was reported to the manger he defended the staff member. If you are not the color of snow avoid this place like the plague.

Pros: The best thing are the cookies.

Cons: The shower head needs to be cleaned.

Pros: The hotel was comfortable and clean.

Cons: Toilet could only be flushed every 10-15 minutes because that¿s how long the toilet tank took to fill up. Tub faucet very slow as well. The shower was good though.

Pros: Clean. Nice staff. Not crowded.

Cons: No

It's a very nice hotel. Beautiful view from your room. Huge pool. They have a bar.. There's a venue for weddings. Continental breakfast. No free wifi. The beds were uncomfortable. They aren't doing room service due to COVID. But, overall it was a luxury experience.

Pros: Convenience

Cons: No

Pros: The bar

Cons: That the pool was closed due to maintenance

Pros: Hotel staff was awesome! We stayed for baseball tourney and they accommodated for our kids needs. Highly recommend!

Pros: Nice hotel at a really great price.

Pros: the price was affordable

Cons: the air conditioning in the lobby was not functioning properly and it was unpleasantly warn and unenjoyable

Pros: I felt like I was at my home away from home. I almost scheduled another night just to relax! The staff went above and beyond my expectations. My hotel for the rest of my vacation life in Dallas!

Cons: I found a joint in a ice bucket. Ice cream in the freezer. & upon arrival & check in I was given a key to room 905. Which I walked into someone else there. Had to get the room changed to 902. It just wasn¿t professional anything I encountered.

Pros: Close to everywhere I needed to go

Cons: No

Pros: Rooms were clean, quality working AC unit. Quiet room/floor!

Cons: Breakfast was a little subpar.

Pros: Plenty of free parking and easy check in Clean room

Cons: The pool pump was broken so the pool was dirty and green. The people in the room next to us kept us up talking all night. Very thin walls. Overheard the lady behind the front desk offer to comp breakfast because of pool but was not offered to us.

Pros: Cleanest of the room. They also left wipes to clean if you did not think it was clean enough.

Cons: No free coffee in lobby but I¿m sure it was because of pandemic.

Pros: The staff were super friendly and the location can't be beat. It is about 20 mins from Downtown Dallas, 10 mins from Galleria Mall, and about 25 mins from the airport.

Cons: The only 2 things I didn't like were that I wasn't informed that housekeeping only comes if requested by the guest due to Covid, and the bathtub was really clogged up. I requested the front desk to have someone to go look at it but not sure if they did.

Cons: The shower was date and the water was warm at best. It did not get hot.

Pros: Everything

Cons: We didn’t have a refrigerator

Cons: The hotel was very dirty trash cans overflowing as you walk in the doors. Serveral lights did not work in the room. Toilet would not flush unless you held it down, tub did not drain correctly. Would not recommend.

Pros: You stranded me

Pros: I like the location, the staff were great, the hotel is nice.

Cons: The rooms HVAC is not great, I like to sleep in a cool room and with the AC on high all night long it never dropped below 74 degrees, I like to sleep around 68-69 so I did not sleep well.

Pros: The people working at the front were really nice.. I just HATE that our AC didnt work in our room..🙄

Cons: Our AC didn't work.

Pros: Close proximity to all the locals, good place for families with children seems to be safe location. Well kept under the circumstances of COVID-19. Staff was definitely enforcing mask policy and if you didn't have one they were willing to provide.

Cons: Toilet pressure was extremely low hard to flush, air conditioner sounded like it was about to break down lots of rumble in the walls.

Cons: The coffee cream and sugars is expire you need to look at it , every things good

Pros: The customer service.

Cons: No on site laundry facilities along with n9 mini fridge or microwave in room.

Pros: Location and price.

Cons: The horrible obstructed view. All I could see was the enclosed portion of the hotel... I was put on a very low floor(3rd floor)and the hotel wasn’t even halfway filled. The hotel is also old, it’s telling itâ€â„

Cons: Room never cooled down to thermostat temperature setting

Pros: Cleanliness

Cons: Staff was not friendly or aware of situations

Cons: This was by far the worst hotel I’ve stayed at. We didn’t get into the Dallas Area i till 11:30pm on 2-19 and checked in the hotel around 1am ....we had to switch rooms 4 times due to the fact that the bedding and rooms were nasty! Nothing t

it was a good choice to choose this side for hotel

Pros: The only good thing was location and cleanliness.

Cons: Room was extremely hot. Air conditioning did work properly. When I complained that my room temperature was 72 degrees at night, the staff rather mocked me, well, how cold you want it to get? I used a fan to sleep for both nights. Terrible experience

Pros: Customer service

Cons: AC didn't work well

Cons: Dif not treat me like an average HH guest. Did not get my water or gracious Staff.

Pros: front desk clerk was not cooperative. She assigned us an inferior room on floor seven. The room was stifling HVAC did not work. Only fix was a box fan, a bandaid. Noise level high on this floor. No walk in shower,only old fashioned tub.

Cons: Poor front desk clerk, Bad room, no HVAC. Noisy

Pros: The location and cookies

Cons: The personnel responding to my request for a suite was either mid informed of what their availability online was for Suites on the night of December 19 or I thought maybe they just simply were not willing to allow me and my guest the room???

Pros: Staff os friendly

Cons: The rooms are very old! My room had a bathroom which paint was coming off. Motel 6 style

Pros: Nothing

Cons: Modern everything. Chrome furnishings; ugly modern art.

Pros: nice Staff

Cons: Still had the same plumbing issues . For the price and star level they need new pipes AAP. The housekeeping is a joke I looked purposely for stains I know where there upon arrival that they still did not clean in my 2 day stay . Never again .

Pros: The staff was nice and attentive.

Cons: The quality of the rooms is a little outdated especially for the pricing that are normally listed . The hotel is nice but the rooms could use a little work

Pros: The hotel was beautiful and the location was great

Cons: Our AC wasn't working properly, so we were given a box fan. It was loud and not what we paid for. The beds were uncomfortable and I expected a much better experience from such a "prestigious" hotel. The staff was unapologetic about the AC.

Pros: Location

Cons: They put me in a handicap accessible room, which i did not request or need. Also i am a member of Hilton Honors and did not want to apply that to any incidentals. What if someone checked in needing the room and the Doubletree already gave them all away

Pros: Yes the Continental breakfast

Cons: The smoke detector went off all night long all night long

Pros: The location.

Cons: We were separated from our children after being promised our rooms would be next to each other and staff refused to help us by changing the rooms.. Also, there was no a/c in one of my rooms. Overall bad experience.

Pros: Area and size

Cons: No microwave or refrigerator. Dirty towel on chair upon entrance into room.

Pros: The hotel was awful and the customer service was even worse.

Cons: I hated every day there. I want my money back.

Pros: location

Cons: The hotel is under construction and there was indication of that prior to booking. I would not have stayed there had i know that before hand

Pros: Can't think of anything

Cons: Out dated, smelled old and wet, rust in tub, furniture chipped, no microwave, no frig.

Cons: As soon as i got in the room which was a non-smoking room, I could smell cigarette really strong and found a cigarette butt under the bed.

Pros: Staff Cookies

Cons: We asked for a king room, but at 3:00 in the afternoon there was not one available except a handicapped room. It would have been ok, but ithe bathroom was not very nice and conducive to using. No counter space, poor lighting. I was unable to use Hilton H

Pros: There was nothing.

Cons: The a/c system. Additional pay for breakfast

Cons: Your bookkeeping is horrible I was charged for two additional nights.

Pros: Beds and ambiance were phenomenal. The staff was pleasant and the service was optimal.

Pros: location, comfort & amenities!

Cons: property is beautiful

Pros: Bed was great and we like firm beds Room was clean Breakfast at the Restaurant was good and price was fair for the breakfast bar The staff at the hotel was so nice and they went above and beyond and they deserve a raise

Cons: The hotel could have a hot tube

Pros: Love the hotel location. Very convenient for new travelers. The hotel it self was clean and the stay was excellent.

Pros: The staff were really friendly. The hotel was clean and peaceful, and we had beautiful view from our room.

Cons: None

Pros: Nothing

Cons: They charged me 57$ for something i didn¿t do !

Pros: The location was good

Cons: Alot of traffic no parking My room was dirty outlets were taped with black tape the curtains were stained the bathroom was dirty needs an upgrade was not worth---.per night.

Pros: It was nice

Cons: No

Pros: Staff

Pros: Staff is horrible

Pros: The staff was amazing

Cons: There were very loud children running the halls and playing ding dong ditch all night. It¿s not the hotel¿s fault but I expected them to calm it down.

Pros: Location

Pros: The quietness of the room. The neighbor nextdoor was blaring rap music all night that you could here in the hallway, but my room next door was as quiet as a mouse.

Pros: The look of the rooms. Super modern n farmhouse feel. The staff were absolutely 20/10! Great customer service. Very welcoming and helpful.

Cons: Not really.

Pros: Easy to find

Cons: They had signs up everywhere to mask up, yet the only masks I noticed on staff were in the cafe/restaurant. Also, the doors from the parking lot ($12/night) did not have a push button to open, we had to use our already full hands to open.

Pros: Close to the mall

Cons: The hotel does need ac in the hallways and an update with rooms

Pros: The area was perfect!

Cons: I wish there was better scenery.

Pros: the staff were all so welcoming and courteous! this will be our new hotel of choice!

Cons: parking charge

Pros: Location

Cons: Staff was unprofessional, Rooms not checked for cleanliness,

Cons: cigarettes' smell in hall way.

Pros: Front Desk staff an a free room because of an issue. Waiting for funds to return to card

Cons: Pool was to small an windows on the outside was to dirty to enjoy the view or take pictures

Pros: Good location, easy access to the highway

Cons: No complaints

Pros: Nothing

Cons: It was very far from downtown. The staff was unhelpful and unable to accommodate any changes. Very unhappy.

Pros: Mostly updated

Cons: Smells like weed and people yelling in hallways at 4-5 in AM

Pros: Lobby was beautiful and staff was very nice and welcoming.

Cons: Bathroom was dirty, hair everywhere. Towels were laying on floor. Trash was still in trash can. Air conditioner was so loud and squeeled kept us up most of the night.

Pros: It was in a good part of town.

Cons: Shower was either freezing cold or burning hot . You just couldn't set the temperature on it. Hotel is aged. It would have been nice to know about the twelve dollar parking fee.

Pros: Cleanliness

Cons: Thin walls

Pros: The location was great

Cons: There was a strong odor of Marijuana the entire stay at the hotel. I was under the impression it was a non-smoking hotel. The guests on the 11th floor slammed doors and were very loud. I don't know if there was a convention or sports tournament.

Pros: Nothing to now

Cons: Both rooms had plumping issues including hair bubbling up from tub in first room. Asked 3 times for it to be repaired with no result. Moved rooms when the sewage coming up was loud enough to wake me up and they has me switch rooms around midnight with no assistance for bags. Second room also had tub that didn't drain and smelled like smoke!

Pros: Location

Cons: Water stuck on tub. Sheets did not looked cleaned. Sofa looked was dirty.

Pros: Location and fitness center

Cons: Room needed Minor repairs

Cons: No free parking and it seemed like the staff was allowing people to smoke illegal substances on the property! The elevators were extremely slow! It seemed like a low rate motel atmosphere inside a semi upscale hotel!

Pros: I liked the room, was comfortable, clean, and quiet. Staff was friendly at check-in and check-out.

Cons: Housekeeping skipped our room on day one.

Pros: The hotel was very comfy.

Cons: It sounded like there was a construction zone right next door after asking staff for another room they acted like nothing was going on when clearly they had a construction zone next door.

Pros: The location and parking was great.

Cons: The room needs to be upgraded to be tech-friendly.

Pros: Location

Cons: Main lobby was so dirty the floor was not mopped .

Pros: The lobby area

Cons: the rooms and parking are terrible!! I had to switch rooms twice during my stay due to things being broken and there was a slice of half eaten pizza on the floor of one of my rooms which gave me the idea that the room wasn’t cleaned

Cons: They did not turn down the rooms until 3 days into your stay

Pros: The hotel staff was very rude & they came & woke me up at 10am to tell me check out is 11 when first I’m not a child I’m aware of when I need to pack & second my reservation guaranteed a 12 noon check out & I still have the e

Pros: Location

Cons: It was outdated and there was no microwave in the room. The difference in the lobby and the actual rooms dont add up. I would rate this hotel 2 1/2 stars.

Pros: Location

Cons: I was assigned a room with 2 giant loud fans in front of the door Ice machince was not working on 3 floors had to go to the bar to get ice. Come on y'all

Pros: A bad stay...

Pros: The front desk rep who I spoke to during check in was very nice and really helpful.

Cons: I didn’t like the dirty room, I didn’t like the dirty hallways and elevators, trash filled the trash cans every day. No assistance when it came to cleaning the rooms daily. Very nasty hotel.

Pros: Very clean and the bed was soooo comfortable

Cons: The noise that the ac unit makes, the hotel offered to change our room but we had already unpacked and was tooo lazy to move

Pros: Nothing to like. Reported this establishment for fraud after my card was charged for an amount they could not explain.

Cons: This hotel’s staff keeps credit card numbers and then charges them after you have left. I got charged an odd number of $38 and some change. When called no one answered so I left a message. Yes, it was fraud because no one gave me a call back .

Pros: Staff was friendly and checking quick.

Cons: Please do not charge your guest almost $13 for parking, I didn’t even park inside. Bad business practice.

Pros: no air through out facility Room air too noisy and not cooling Bath room out dated plumbing

Pros: Location was great and easy to find wish they did not charge for parking

Cons: We were a couple celebrating anniversary and they gave us twin beds

Cons: Housekeeping didn't come until 5pm. I had to basically do their job by passing towels and trash out the door. The bedding looked molded. When addressed to the front desk, they stated it was the feathers.

Cons: Everything. Staff was rude. The bathroom sliding door almost fell off and hit my wife before I caught it. Overall awful experience. Do not recommend

Pros: The location was central

Cons: No Microwave in the rooms.No designated area for smoking.The guest were standing just outside the lobby smoking as other guests walked by.

Pros: The king size room

Cons: Having continental breakfast :)

Pros: Not a thing.

Cons: Parking is $12 per night. After a morning swim there was NO WATER from noon until WAY after 3pm...the staff acted like it was no big deal. It was a big deal because the pool water we had just got out of was green. HORRIBLE! -5 Stars!

Pros: Food quality on our room service was the only good thing about this hotel

Cons: Very small room size. Tv was not working properly, WiFi was not working properly and pillows had no pillow cases

Pros: Honestly, there weren't many great features. I guess the best thing was the guy who 'tried' to help get us towels.

Cons: Uncomfortable bed, room didn't feel clean, LOUD AC, difficult location, can hear into neighbor bathroom, cheap toiletries, staff nice but not super helpful, awful parking, tiny bathroom, couldn't use gym when needed, lack of casual gathering place.

Pros: Newly renovated.

Cons: Air consitioner was extremely loud and did not keep the room cool. The mattress was not very comfortable. I reported the problem to the front desk. I don''t know if they sent anyone but the problem was not fixed. There was no follow up.

Pros: It is very nice, clean, beautiful decor. It has good location in theory, just odd the interstate.

Cons: They put us in a room directly off the elevator, which increased the noise. This was compounded by the fact that we could hear traffic on the highway all night long. Lastly, the air conditioner fan was broken and made terrible loud noise all night.

Pros: Been here many times. Love the location the price they Kayak was 100.00 more than the additional room I added to our stay

Pros: The room was great! Nice clean sheets, down pillows and overall clean room.

Cons: I didn't like an extra fee for parking, wifi and breakfast. I was very lucky I was compensated for all of these extra items as a birthday stay!!!

Pros: The location is great as its walking distance from the Galleria. I liked it for what I was looking for. I would have given even better rating as the food choices are very limited and the staff could be more alert...

Pros: Nothing

Cons: Everything

Pros: Clean facilities, courteous staff and beautiful lobby!

Pros: Loved the pillows and the bed. The decor was nice.

Cons: It smelled dirty, carpet smells bad, did seem very clean. Breakfast was to expensive.

Pros: easy check in, Great location and good value for our stay.

Cons: Pay to park was not included in the room rate.

Pros: Service was good and relaxing atmosfare. Good Breakfast.

Cons: Shower issue and toilet layzy

Pros: staff was so nice and room was blacked out and comfortable

Cons: there was a strange smoke odor in one of the rooms but staff switched us. just in general it’s older.

Cons: tub was stopped up and shower curtain was nasty

Pros: Overall nice place comfortable bed and they gave use a late checkout with no problem at all

Cons: No tub my wife likes to soak in a warm bath

Pros: Location

Cons: A/C in room was not working. I reported the problem twice during my short stay and it never got fixed.

Pros: Staff were great throughout the stay. Clean up to date room

Pros: Location was nice and the one bellman that helped me.

Cons: The front desk agent whom checked me in was unkind and judgemental. My room was dusty with foreign hairs all over. Parking wasn't included in my booking so I was charged for two nights although the gates were open for anyone to enter.

Pros: The staff was very friendly and nice.

Cons: The room was not very clean.

Pros: It¿s was near plenty of restaurants and entertainment venues

Cons: I did not like the overall experience, the room was not tidy upon arrival, and it took a while for the problem to be rectified.

Pros: Free wifi for all guest, not selected based on patronizing.

Cons: Having to pay to use WiFi

Pros: The bathroom

Cons: Water pressure in our room was too strong

Pros: The Pool was great

Cons: Parking $15 a day

Pros: Location, cleanliness and the modern decor.

Cons: The mattress was very uncomfortable.

Cons: Beds, Mgr, no clean towels..

Pros: The staff were genuinely caring n helpfull

Pros: It was clean

Cons: Yes for 4 stars rooms were small & not that nice

Pros: Location

Cons: Yes I will be contacting the hotel.. I. Had. Running stool all darn night . they sent a man up at 1am to look at it and he said something needed to be replaced.... I wasn't happy

Pros: Great hospitality! Everyone was so friendly and helpful. They made our experience a great one.

Cons: The room lighting was not very good. Very dull lighting, hard to see to and prepare for work/ meetings with poor lighting.

Pros: Everything was awesome.. really comfortable bed,the room was up to date, great location.. ETC... This will be my hotel when I'm in Dallas from here on out.

Cons: The Texas fans .... I'm kidding .. it was OU vs Texas weekend...

Pros: Breakfast was fresh and very tasty.

Cons: Checked in almost 15 minutes late due to no available rooms.

Pros: The breakfast

Cons: The surprise parking charge

Cons: Had to wait long times for elevators. Wound up using stairs a number of times. No free wifi.

Pros: It was clean

Cons: The bed are really small

Pros: Definitely location. And hotel lobby is elegant too.

Cons: I hope the staff is more friendly to the customer who does not speak English fluently.

Pros: Location

Cons: Nope. Everything was great.

Pros: Location and staff. Room looked clean ,but carpet was torn in one place and had black stains near window. Drawers were pulled out of dresser, cushion was up ended in chair. Very strange.

Cons: Reserved with credit card, tried to pay at time of arrival with Marriot gift card. They didn't know how to process it. I had to make an extra trip to desk to check out. Used gift card and still got charges on my credit card.

Pros: The staff was helpful

Cons: Looked like a 2 star hotel when i expected to get 4 stars

Pros: Gym great and. Dry clean, included breakfast excellent

Cons: Bathroom under lit, no safe in room, sliding bathroon door ineffective and hard to operate

Pros: Location is excellent. Walking distance to many businesses and a short ride to anything you need.

Cons: The catering was average.

Pros: Staff is great, clean room to expectations. Close to the galleria.

Cons: Parking charge, Nothing in the fridge not even a bottle of water, bed sheet and comforter is too small for the size of bed.

Pros: Very clean, great food, all good stuff!

Cons: Nothing...

Pros: Hotel was decent. Packed for the weekend. Rooms were nice enough, staff was nice enough. Valet was 28, self parking 15. Wasn't that impressed, especially for the price increase for the Weekend with a game in town.

Cons: Room were older. Bathroom was small & fixtures dated.

Pros: The hotel itself seemed nice.

Cons: My f-150(stock) would not fit in the parking garage. The valet tried to get me to pay him $10 cash to park in the visitor lot bc he said the hotel would charge me $15 and he thought that was ridiculous.Scam. The toilet never worked. They didn't fix it.

Pros: Great staff that catered to business travel. What a pleasure.

Pros: we loved the valet guys and the bartenders were great!

Cons: when we checked in the guy at the front desk was clearly on something and although he checked us in correctly he was so wired and sorry to say a little “methy” that it made the whole check in process awkward and super uncomfortable. Our rooms were dirty and the beds were the most uncomfortable beds we have ever slept on. The sheets smelt as if they hadn’t been washed in days and the air conditioner I’m convinced wasn’t working.

Pros: everything

Pros: nothing

Cons: nothing

Pros: LOCATION, LOCATION....the hotel is about 10 min drive from everything.

Cons: Rooms although older still kept up very well, the bathroom was extremely small but it worked, the tv did not work properly

Pros: Very clean everywhere. Wonderful location.

Cons: Was told on check in that the two queen bed room I had booked was not available and they were 100% booked. My girls are over 6 feet tall and a full bed is not an option. When I showed them by booking receipt the room magically appeared.

Pros: The room

Cons: The pillows

Pros: I liked the free parking garage and nice, clean room.

Cons: Everything was good!

Pros: Hospitality

Cons: No

Pros: Location & safety

Cons: no

Pros: everything.

Cons: no.

Pros: The staff, location, price

Cons: They didn't clean our room while we were there...and we were bummed that the bar closed early.

Pros: Location

Cons: Service was terrible. AC broke at 1 am the night we checked in. Next day room was not cleaned because apparently you have to request to get it cleaned. But of course no one notified us that upon check in. Terrible experience.

Cons: The sink was clogged when we got there. Called and they sent an engineer to fix it while we were gone. Got back to the room about 11pm, used the sink and it leaked all over the floor. Had to change rooms at midnight. $30 parking/night is ridiculous too.

Pros: location and outside appearance

Cons: room was very very very super 8ish.....

Cons: When booking this hotel I made certain there¿d was a microwave in the room in the description. Once I was checked in I realized there was not a microwave in the room.. I had to go downstairs to use the microwave. I had paid for a deluxe room.

Pros: Comfortable room. Cleanliness

Cons: Nothing

Pros: Clean, nice, friendly staff, and great location

Cons: Two things 1. Sound proofing wasn't spectacular. At different points in the night I could hear highway traffic, a party in another room on our floor, and a dog barking (presumably somewhere in the hotel). 2. I think parking should have been complimenta

Pros: The cleanliness. The prompt service for room service.

Pros: Very clean room super nice bathroom

Cons: Parking charges were high

Pros: new carpet

Cons: long wait for the one elevator that was working

Pros: The pool was the best part of my stay.

Cons: I did not like the fact that the front desk staff did not have any information about the surrounding area is rounding area or where to get anything from.

Pros: Location

Cons: Room was not properly cleaned

Pros: They have renovated this hotel and everything looks very nice and clean. Excellent location.

Cons: We called the reception after midnight because people on the room above would not let us sleep. The reception said they would send security but nothing was solved. At 2.a.m we had to request to be moved to another room. We barely slept 4 hours.

Pros: Close to Galleria

Cons: I did not get the type of room I booked. Restaurant wasn't open. Snack bar closed around 5pm.

Pros: Nice looking hotel.

Cons: No ironing board in room. Description showed microwave but when you get there they said that is only for upgraded rooms. No room service, no restaurant. All closed. Had to order uber eats every day. Did come clean room unless you told them to.

Pros: Only plus location abs friendly front desk attendant

Cons: Room was filthy. Moldy grout between shower tiles. Dried urine down toilet and around base. Pillow case on one of the pillows was dirty. WAY below any Hilton I¿ve ever stayed at. Only plus was friendly front desk attendant and location. We

Pros: The location was great. The common areas are quite nice.

Cons: The rooms are very small and dated. The bathroom was not what you were expecting a four-star hotel.

Pros: I'm a Hilton honors and all the discounted rates were put on an old floor with stained walls and old shower faucets. The headboards were filthy. Carpet smelled and was stained. Unreal. Very loud up to 2 a.m.

Cons: See above

Cons: A/C thermostat did not work properly. There were only two paper coffee cups in the room, no drinking glasses, or cups. No room service (might have been a covid issue). Bed was too hard, not like the ones at the Westin.

Cons: the room smelled awful, poor quality & the pictures don¿t match at all. waste of money.

Cons: The room was extremely dirty-stains on bedspread, bedframe, and walls. The bathroom floor was filthy. No restaurants were open-only Starbucks. Someone was smoking marijuana on our floor. Absolutely awful for a 4 star hotel!

Cons: Could here everything going on in surrounding rooms as well as the hallway.

Pros: Location is great.

Cons: The rudeness of the staff, unorganized we were sent to a room that was already occupied, parking is a big mess... Not a good look. I have been at this hotel before and other Hilton, this place is now an upgraded Motel 6 far from the standard of an Hilton

Pros: Location

Cons: Room was very outdated and the bathroom was the smallest bathroom I¿ve ever seen in a hotel. Wouldn¿t stay again.

Pros: It was beautiful on the outside and in the lobby.

Cons: The room did not seem like it was cleaned well. The counters were dusty, bed skirt and sheets were sloppy like they were made in a hurry, floors were stained, curtains had rips, and the room just didn¿t match the rest of the hotel.

Pros: pool, waterfront pretty quiet plave

Cons: vending machine out of order, no coffee cups

Pros: When checking in at 3o¿clock we had to endure banging sounds from two until 5:00pm do to renovation. Also room smell like marijuana and urine. Also extra pull out bed they did not have any pillows blankets or sheets for the bed.

Pros: Location

Cons: Original room had to be switched out. The 2nd room did not have any bath items. Parking was a mess. This hotel is inside of a mall/office setting.

Pros: It has a starbucks cafe

Cons: The power was off for most of the time. A big, reputable hotel is supposed to have a generator for its guests.

Pros: Location

Cons: The room seemed dirty. There was stuff in the tub & the shower didn’t seem like a 4 star hotel. The staff was just ok. Paying $18 to park there to stay there is annoying also.

Pros: The attention of your staff was excellent. They offered me a mini refrigerator at no extra cost.

Cons: They should no charge for parking,very expensive. Cleaning the bathroom.Ifound hair in the tube and I only found 2 towels to dry off. The carpet in the room too stained and too dusty on your furniture. I chose a deluxe room and it looked like a motel room

Pros: Location

Cons: Sink was dirty, sheets wasn’t as clean rooms were outdated

Pros: The location

Cons: Everything.. it was so dirty and walls are soo transparent can hear everything 2 rooms down. I have never seen a hotel room without a refrigerator in it. Pillows were almost smaller than my head. It is more of a 2 star hotel or 1.5

Pros: The price was reasonablw

Cons: Description included a continental breakfast but it was not available. It was the main reason I picked that pice point instead of the same deluxe room that was cheaper.

Pros: Very quiet. Great location.

Cons: I changed rooms twice, the first time I was given the wrong room. The second time, the toilet had brown stains. The hotel is out of date.

Pros: very clean and a great location

Cons: Not the hotel fault but guess were very loud and smoking in there rooms you could smell it

Cons: I left my key in the room.I tried to contact the desk from the phone by the elevator on14th floor . There was no answer I tried calling on my cell phone also no answer. If I was injured I would have been in trouble. Also TV did not work properly

Cons: The clerk was rude when we checked in. Told me that they didn’t have the room type I paid for and after talking to the manager they were able to provide the room type I requested. Our room had no pillows and it took 5 hours to get them after many

Pros: It looks nice from the outside and decorated well. Beds were comfortable.

Cons: The fitness room was small. I changed rooms the first time because they put me in a room directly next to elevators which you could hear every time someone got on or off. Then I had to have them change me again bc it was obvious sheets and comforters had

Cons: 1) staff arrogant 2) hidden cost for self parking 3) difficult location

Cons: I am confident drugs were being sold out of the room next to me. The entire floor smelled like weed and the door was opening and slamming several times an hour all night long. There were random people standing outside the room each time we came in.

Pros: Nothing

Cons: Was not made aware of a shutdown at this hotel until the day we checked in! Had to check out by 9 am on Sunday 3/10. Didn't get any sleep due to the huge party going on here Sat night 3/9. We were on the 3rd floor and at check out I let the staff know

Pros: Nothing

Cons: It sucks. Dim rooms. Plain rooms. Not enough towels. Small rooms. Hotel staff is rude. Self parking is nearly $20 across the street.

I was really impressed with this hotel. It was one of the best hotels for me so far. The hotel is extremely comfortable, nice location and super staff with immediate availability. Room was comfortable with a nice view, bathroom was clean. The food at the restaurant or at the bar was fantastic. What I also liked about this hotel was the beautiful pool which stayed open until midnight. The hotel is located close to parks and Galleria Mall so my wife was happy because she likes shopping. For some reason whenever I asked for coffee they only brought me decaffeinated coffee. They need to offer real coffee!

Pros: The room itself was nice and we did get an upgrade to a suite.

Cons: The room wasn't totally clean. Dried soda on counter in kitchenette when we arrived-maids didn't even clean it when I left a note! Dried silly string in pictures and ceiling. Broken furniture. Disappointing. None of the staff smiles or even seems to welcome you at all. Plus--had to pay $17/night for parking garage across the street.

Pros: Area of city. Hotel lobby space

Cons: Small bathrooms, no courtesy shuttle, no weekend Happy Hour

Pros: The hotel is located across the parkway/tollway from the galleria and is also near a lot of restaurants. Our room was clean and the staff was helpful.

Cons: Parking at the hotel essentially costs $17 per day ($17 overnight or $28 overnight for valet parking). Otherwise, there are hourly rates available.

Pros: We loved our stay! We were iffy on staying there because of the ratings but it was great. Room was very clean. They do have a parking rate but since you are staying at the hotel the do waive it. It is very quiet and peaceful, our 6 month old slept through the night! Would definitely stay there next time we travel to Dallas!

Cons: The bathroom tiles in the tub need to be fixed. Nothing major.

Pros: Ms Cleo was very helpful

Pros: Appearsnce - location - very clean

Cons: The Noise!!!!!! I did not sleep

Cons: I wasn't recognized as a gold member until day 3 of my stay. Subsequently was informed I could not receive Executive Lounge access because I did not book through the proper channels, but was told they'd let it "slide". Housekeeping cleaning rags were left in my room.

Pros: I enjoyed the breakfast buffet and the lake outside

Pros: Nice size room and very friendly staff

Pros: Over all hotel is nice, near the mall.

Cons: Staff wasn't very friendly .

Pros: Pros: friendly staff, good location, punctual valet, nice bar.

Cons: Cons: dirty bathrooms with dirt in bathtub, used soap bar still in shower, carpet felt dirty, extremely outdated furniture (felt like I was in a cheap Vegas hotel), bug crawled on me during sleeping, no breakfast included, have to pay for Internet and parking.

Pros: Beautiful looking building. Nice looking lobby, bar, and front desk. Good location for shopping.

Cons: Rooms outdated. Have to pay for parking, internet, breakfast. Short on the number of towels that you get. Tub had mold around it.

Pros: Location was great. Price was a great value. The room was nice but the bath tub needs to be recaulked.

Cons: The breakfast staff did not put in order. Had to wait for 45 minutes as I saw many other patrons who arrived after us get their meals. No apologies were made by the waiter. At one point he brought us a check for the meal before we were served. To top it off it wasn't even our bill. I would not stop in for a meal there again.

Pros: The rooms were clean and the hotel itself was very well kept. The staff were great as far as assisting us with getting into our room. They even let us check in sooner than 12AM. I liked the fact they had a restaurant and bar in the hotel.

Cons: Rooms were kind of small for the price. They could have been bigger.

Pros: Came here for my wife's birthday weekend. The inclusive breakfast was ok not bad. The valet service was very friendly as was the staff at the hotel. The rooms were decent looking but not all that. The hotel itself was better looking.

Cons: There was rust stains in the tub as well as hairs on the bathroom floor. The bathrooms need new tile as it looked very old and worn. You could see the gunk that has buildup over the years. The carpet felt weird. Like it wasn't clean enough. The pillows were uncomfortable and too soft. There was trash behind the bed and nightstand when we first got there. Alot of dust and debris under the bed. Give this hotel a 5 out of 10.

Cons: decor is dated and tired and has been for some time. jeeez! hair dryer matted over with lint and wouldn't blow hot air. in a hurry, so no time to get another one delivered up.

Pros: Very nice hotel, beautiful!

Cons: I didn't like the pillows, way too soft, but the bed was good.

Pros: Everything was good staff was helpful and very outgoing. Room was clean and spacious. Loved that they had all needed utensils!

Cons: We got locked out of our room for 20 minutes and food got cold!:(

Pros: Is the 1st person that greeted me on Saturday Was terrible

Cons: Is the way she acted about me being early I couldn't help it I drove from Ohio straight through the Dallas and was ready for a room

Pros: Everything it was very nice

Cons: The elevator acted crazy one morning, the door just kept opening and closing on it's on. Once staff was notified it was fixed.

Pros: kitchen and walk in shower

Cons: it didn’t have a he usb out let’s

Pros: Location and suite size

Cons: It smelled like tobacco and marijuana everywhere

Pros: Had to involve a manager in the check in process. Manager was competent and excellent. Front desk staff are inappropriate and have no business etiquette or customer service skills.

Cons: Please do not stay at this hotel. All the reviews about the complimentary laundry and how nice it is honestly baffle me. The hotel requires you to pay for the first night at reservation. (Ok no problem) then require a $150 deposit.

Pros: I love the laundry facility and the store area.

Cons: 2 days after I checked in there was another charge $531.02 on my card. No one knew where it came from and no one could explain what happened. I had to keep asking for status updates. Day of checkout 6 days later, someone showed the mgr & she reversed it.

Pros: Complimentary laundry facilities

Cons: No late checkout, sales call to my cell phone

This hotel is lacking. It’s outdated, it smells, and the rooms are not cleaned thoroughly. Shady clientele.

Pros: When I checked in everyone was so polite,explain to me how they come clean your room and as I checked out I let them know if I had to come back this would be the place.

Cons: No let them know I would send others there.

Pros: The kitchen and complimentary laundry facility

Cons: I would like to stay in rooms that are not for pets

Pros: Rooms are very clean and modern

Pros: Style of the room and laundry

Cons: When I extended they charged me an additional deposit instead of just extended the deposit I already had in the system.

Pros: It was a one bedroom suite perfect for me and my teenage daughter, cleaniless, staff was very friendly and helpful!! I love the sonesta I give them 5 stars

Cons: There was nothing I did not like , I loved the whole experience

Pros: the architecture and location

Cons: Hotel is old.... Renovations are minimal.

Pros: staff n cleanleness

Cons: no

Pros: Cleanliness

Cons: No

Pros: Nice quiet place to go

Cons: No

Pros: The set up and would love to stay here more.

Cons: Well first off this hotel never once said anything about there being a 50 dollars hold on my account. And when I went to use the laundry facilities I could not get into it. Went to the front desk and no one was around to assist me.

Pros: I liked the location.

Cons: Upon my arrival, the door was locked. I had to call to get someone to let me inside. As the employee was letting me in she was fussing with a guest about asking for another key to his room. It was very unprofessional and uncomfortable for me.

Pros: Not a thing

Cons: I found the place was nasty, smelled aweful and toilet didnt work. But I was exhausted So I just went to bed. Next morning sfter i checked outthe staff claimed i smoked in the room (im a non-smoker)they charged my card in theamounts:$144.60 $50 $5.93 $.06

Pros: Staff was excellent and very friendly. Free laundry machines were nice.

Cons: Our room smelled bad and there were random bad smells throughout the hotel. Our microwave didn't work which was a pain. The clerk offered to give us another room though, but we had so much stuff we didn't want to move it .

Pros: Staff was very friendly

Cons: Heat did not heat properly

Pros: The included breakfast

Cons: No

Pros: Welcoming feeling received when I entered the building.

Pros: close to the galleria and great breakfast

Cons: we were planning on swimming and had no idea that the pool was being worked on and out of order. I had put a pool as a requirement for our stay in my search and this was one of the reasons I chose it. Very disappointing to our kids!

Pros: Complimentary Breakfast excellent

Pros: Had everything we needed and parking was great . And it was a nice central location and not too far from anything.

Cons: No

Pros: Staff was nice.

Cons: Should have been notified at booking that the pool was out of order and no omelet bar!

Pros: the hot breakfast

Cons: the charges and fees the price that was on the app was $90 higher not Fair at all.. False advertising

Pros: Great atmosphere, happy hour, hot buffet ,staff so friendly , great location, nice venue

Cons: The hotel was very OLD! The rooms weren't very clean. The breakfast was not good and that was one of the reasons I selected the hotel.

Pros: The location, amenities (breakfast was excellent), and staff were all top notch.

Cons: All water in the room was cold. Took a few showers at various times (morning/evening/mid day) and all were luke warm at best. Not the worst thing in the world I suppose, but honestly this is a reason I would avoid this location in the future.

Pros: Location and layout of room

Cons: TV's inside suites aren't updated. TV in living area only has very small channel selection. No smart TV'S.

Pros: Very spacious room with great staff. Location was excellent as well.

Cons: No

Pros: Breakfast

Cons: The Rude and unprofessional staff Caught me by surprise since I¿ve never experienced this at any other Embassy suites.

Pros: The staff was courstecy, informative, the room was clean, and the breakfast was delicious.

Pros: The clerk was amazing.

Cons: It was old and outdated

Pros: Breakfast was fabulous! The common areas were inviting and the bed was super comfy.

Cons: Not really.

Pros: The pillows are amazing.

Cons: The water wasn't hot, the breakfast has been scaled down, the coffee pot in room didn't work, told the front desk no response.

Pros: Excellent greeting from staff at the front desk.

Pros: Location

Cons: I stayed here a few years back. It was a lot better then. They didn¿t charge for parking. The Breakfast was better. They had live white swans swimming in the ponds inside the foyer. Now the hotel looks dated the carpet I¿m my room look worn out and

Pros: Location

Cons: Old warn out desperately needs to be updated

Pros: Staff and location

Cons: The bar and restaurant was closed. The evening reception was not available. My husband and I was planning a STAYCATION. We didn¿t plan on leaving the hotel. I wish I was notified before a paid to stay the night.

No restaurant service No complementary evening reception The hot tub wasn’t working

Pros: The staff at the Embassy Suites are great people.

Cons: The furniture in the rooms were old and ragged. The cost of items were extremely high. The carpet in the room did not look clean and the sofa was ragged and falling apart. Nothing like the Embassy Suites in Park Central.

Pros: parking is not in price

Pros: Nothing at all. It was not good at all.

Cons: Place was horrible. Im still waiting for refund. 1st room had bed bugs and then moved to another room that bathtub had moldy calking hanging down in the bath tub.

Pros: The best thing about the hotel was the lobby and water pond in the lobby.

Cons: Upon arrival, my door lock latch was loose, screws needed to be tightened. The toilet was leaking water onto the floor. The hand shower piece didn't work. The cable signal was intermittent my whole stay. The phone didn't work. The smoke detector chirped.

Pros: Front desk staff super friendly

Cons: Only one elevator worked. Same thing for breakfast 7 days straight. House keeping didn't show even when requesting in advance

Cons: Only one elevator available, and I understand it has been that way for some time. They were sold out the night we were there so getting downstairs was a long delay.

Pros: The room was very clean and accommodating.

Cons: the AC in the room was down. Because they didn't have a tech on the premises they bought was a fan that was broken and kept us up all night. Not to mention they were at full capacity and couldn't move us to another room.

Pros: Room had huge hair balls stuck to the wall and couch ...pillow case had make up on it along with a leak in the window that damaged my clothes. And the manager did absolutely nothing about it! If I could give 0/10 I would've!

Cons: The cleanliness and the efficiency to handle issues at hand

Pros: Location was nice.

Cons: The clientele at the hotel was less than desired. It was very loud in the room with adjacent rooms.

Pros: It was ok being a HIlton Member I have always been under the impression that you could request late checkout which I did for 1:00 and manager on duty argued with me that I would have to check the next morning

Cons: The hotel was fine the manager on duty next morning was pleasant

Pros: Leaving.

Cons: Changed standard for what is offered I assume because of Covid but MOST people in the hotel did not wear masks and where not told to do so by hotel management. Staff was rude and treated guest poorly.

Pros: Common areas appear to have undergone some updating. Staff was very courteous.

Cons: There was no "hot buffet breakfast" as advertised. Common areas, like carpet, were dirty and had not been vacuumed. I could not find a trash can in common area. Stayed two nights and was kept awake both nights by excessive noise in atrium area.

Pros: Nice big room.

Cons: Expected a good breakfast but was told when we checked in it was closed.

Pros: Not much. Bed was comfy.

Cons: We called Embassy Suites number and was told that all services were now available including the evening reception and the full breakfast. On arrival no services. Smallest pool I had ever seen. Hot tub closed.

Pros: Location

Cons: The staff is rude and very incompetent especially the hotels SO called engineer that I wouldn’t trust would a mop and bucket.

Cons: Not clean Toilet kept overflowing Morning manager was rude Never will stay there again

Pros: Size of room, the life swans in the atrium, the front desk staff upon checkout

Cons: There was no hot water!!! The hot water - running tub took 25-30 minutes to be more than luke warm but water would not stay hot for a shower. Also, large group of children . They were very loud and thought it was funny to knock on windows and run away

Pros: Was able accommodate all of my family in one room, but sheets where not changed out on pull out sleeper and pool was full of people. Room did not have a fresh scent. There was only two towels for 4 people. We had to share towels.

Cons: Sheets seem dirty on pull out sleeper and pool was full of people. Room did not have a fresh scent. There was only two towels for 4 people. We had to share towels.

Pros: room clean location

Cons: room service, breakfast

Pros: Convenient location

Cons: The check-in time differs from what was noted when the hotel was booked. The staff member that was there for check-in was a bit rude when I stated that I was told 3pm was check-in time and proceed to tell me that the property check-in was 4pm.

Pros: There was nothing very positive about our stay. Beds were comfortable.

Cons: The first room had a terrible odor. Bathtub was dirty. Carpets had stains worn out and very dirty.We asked for another room. Carpet was stained and worn. The room had a bad odor and room vent was dirty and air flow was horrible.

Pros: Nothing

Cons: Check in was long, the bartender was rude, the door to our room was old, it didn't close well. The room needs to be updated. The breakfast was confusing.

Pros: Location was good

Cons: Room was old and flooring was old. The room would not cool down. The bathtub leaked and the room smelled musty. cleaning staff was lazy did not clean the room. Embassy Suites must be taking a step backwards. I don't remember an Embassy Hotel bad

Pros: Breakfast was included in the price

Cons: Problems with the room and there was somewhat of a poor effort to address it

Pros: Staff was friendly, food was good.

Cons: Bathrooms need updating

Pros: The hotel's proximity to he Galleria and family attractions was adequate. The manager's reception, complementary breakfast and the associated staff were definitely positives.

Cons: The rooms were not cleaned well. The hotel's front desk receptionist on Saturday the 22nd was not helpful at all when we had a room mix up and the manager on duty was less than gracious when one of our family groups left after finding a bed bug.

Pros: The happy hour, breakfast, and pool/workout area

Cons: The pillows are horrible, you could have 10 piled up and they would all sink down and feel like nothing. And the air filters need cleaned

Pros: I love embassy period.

Cons: refrigerator did not work food spoiled, room wasn't cleaned a couple of days, the customer service wasn't that nice.

Pros: while experiencing rude service from one receptionist ( Ellis) there was another woman receptionist trying to consolidate him while trying to answer our questions.

Cons: i couldn't check in because i am 20 and the minimum check in age is 21. I was upset about that but I respected their policy. my reason for complaint was because there was an extremely rude receptionist at the check in desk named Ellis who was very unprofessional in handling my girlfriend and I. he looked at me funny when he saw us walk in and as we i approached the desk to speak to him he went into the back room when i was directly in front of him. he came back a few minutes later smiling laughing and eating trail mix. when i asked him if we could check in he responded with a mouthful of food asking for my name in a very rude tone. when i handed him my reservation papers and id without even looking at them he said i wasn't 21 and couldn't stay. I then asked if i could get my booking and reservation number from he then responded with another mouth full of food telling me to get it off my email because he didn't want to print it.

Pros: Hot breakfast and evening reception. Swans in the lobby are a unique feature of this hotel. Excellent staff. Great location for shopping.

Pros: Overall all service was good.. love to visit again…

Pros: The location was kool

Cons: Yes the room we were given the toilet didn¿t flush after every use and there was like chipped paint on the toilet seat making very unattractive. Like how much is a toilet seat to repair $20 this is so simple of a fix.

Pros: Rooms are clean

Cons: They need to fix the smell of stagnant water in the hotel.

Pros: everything

Cons: ran out of toilet paper

Pros: nothing

Cons: they are inconsiderate

Pros: Location.

Cons: Management was so rude! All of the other staff were great!

Pros: Staff was super friendly! Great hotel! Very clean and great location! Def safe area! :)

Cons: Breakfast was great but wish they could mix it up with different things and there was no honey for my tea.

Pros: location was close to family for holidays.

Cons: AC cooled but was really loud, with strange noises--banging. I could not run it at night. I did report this to the desk as I left.

Pros: I liked the exclusivity of being away from the main area of the Galleria mall area, but close enough to things. Also the front desk staff was very customer service oriented and made my stay great.

Cons: They do not have hot chocolate or non pork options for breakfast besides eggs & potatoes.

Pros: The location is good close to a lot of restaurants, having breakfast was a good plus

Pros: The staff was wonderful, very helpful and professional.

Cons: Booking.com customer svc wasn't the best.

This is a basic, inexpensive hotel. Rooms are a good size, with full fridge, cooker but no plates. Free breakfast is limited. Staff are friendly. Needs a bit of a refresh.

Pros: Staff

Cons: Nothing

Pros: Hotel was clean and at a decent price.

Cons: I thought that the $100 hold fee on your card was a bit steep "in case you make a phone call". Picked this hotel because it had a hot breakfast. Theirs didn't start until 7:30 which was too late to make it to the event that I was there to attend

Pros: The room was nice and clean.

Cons: Greatly disappointed by the location and lack of cameras. Our truck was broken into and almost taken. Would not recommend this hotel to anyone.

Pros: Great room with everything you need as if at home. Very comfortable.

Cons: Swimming pool was quite small.

Pros: the younger black woman(manager?)who checked me lateish at night on the 24th was absolutely amazing. i had a very rough and tiring day & she worked w/ me w/ the deposit and misplaced my ID for a moment so she accepted a picture of it emailed! so grateful!

Cons: diff receptionist said id have to pay for towels bc theyre discolored?dyed hair bleeds,i doubt i¿m the first.also sometimes i wipe my face & get a little makeup on it.if i have to pay 4 them,i¿d like to keep them ¿¿¿¿¿¿¿room 118

Cons: There were little ants on our bathroom.

Pros: Very little was good.The breakfast was nice and A afrocentric young lady with blue hair.I didnt get the chance to enjoy what was falsely advertised. The gym or wash didnt wasn't available.The room service problems on a handwritten note on key card.

Cons: My window was chipped n broken up n $1 locks. I have pics. Unbelievable. Water faucet turn n linkin. Roaches n 2 flies killed. Dogs noisy room service after givin a maid passing by my beddin non returned after callin n promised I am on a cane n struck

Pros: The front desk agent was amazing!! She immediately made us feel welcomed, I wish more hotels had staff like her. She alone makes me want to come back, she was super friendly and inviting.

Cons: I wouldn¿t say that there was anything I did not like, however it seems as though the contractors who completed the repairs may have cut some corners here and there. Nothing to make me not want to stay though, the hotel was still overall very nice!

Pros: Location

Cons: The staff. Hotel description said pet friendly. I checked in, no problem. When we went out the receptionist yelled at me saying ¿you didn¿t pay for the dog fee¿.$75. She told me I had to pay otherwise leave. When I checked my card she charged $1

Pros: under remodeling, listed as a hot breakfast NOT! No beverages, granola bars nothing else no housekeeping almost no staff

Cons: all of the above Once upon a time this was a nice a hotel but it has seen better days The location was great, the best thing about the hotel

Pros: The pool was open and clean.

Cons: Coffee pot was dirty, bed and couch were cheap and uncomfortable, full hot breakfast was small pancakes wrapped in cellophane a few fruit and cereal. Coffee was out. No protein. Horrible. I stayed at this property for the full hot breakfast.

Pros: Everything was good.

Cons: It said no deposit online but you pay a $100 deposit when you get there so thats a lie.

My room daily cleaning service was poor. I had to ask cleaning many until they did it.

Pros: Breakfast

Pros: Location

Cons: Water bugs were in the room. Room didnt cool very well. Front office guy that I had to deal with was a total JERK!

Pros: Very friendly front desk staff.

Cons: No hot water on 3rd floor. Cleaning staff very loud in halls.

Pros: Breakfast

Cons: Staff, no cable on tv

Pros: The staff was nice and accommodating.

Cons: Of course. The roaches Thin walls Loud guests Unflushed toilet Iron that wouldn''t get hot Spiders in my bed, spider bite

I stayed here for 1 nights on a business trip. Staff are very friendly and accommodating. Room was very clean and bedding comfortable. Free breakfast was good - scrambled eggs, bacon, home fries, yogurt, fruit, cereal - the typical choices. I enjoyed my stay and they have a complimentary shuttle to/from local business offices. Breakfast was very tasty with all the items you know and love. Serving area was very clean and items were replaced as quickly as they were consumed. Hotel desk clerk was very friendly and helpful and check in/out was a breeze. We are returning to this hotel again!

This hotel is very conveniently located between Love Field and my sister's home. The staff was wonderful and extremely friendly. The hotel was clean, provided excellent service and had great WiFi. My only complaint was the TV. Very poor selection and unfriendly guides. However, the staff told me they were already in the process of changing the provider Breakfast we pretty standard fare and the coffee was not kept fresh for later in the afternoon, but we did have coffee in the room.

Pros: Location Good breakfast choices

Cons: Old hotel that's been renovated. 2.5 stars at best!

Pros: Large clean room and friendly desk staff.

Cons: Breakfast was extremely dissapointing. By 845am all the eggs were gone, staff said they sent someone out to buy more but they never materialized. Potatoes also ran out, the tray sat empty for 15 min at a time. I left hungry and not happy.

Cons: Noisy.

Pros: Morning breakfast taste & options were Excellent!!!

Cons: The back building (where my room was) had trash on floor of hall but my main complaint is that all doors are loud closing, I could hear the elevator ding from down the hall,the last thing is that there was no attempt to dampen any noise ouside room

Pros: Price

Cons: Dirty fork in room. Towels rough

Pros: Convenience

Cons: The smell on 3rd Floor Hallway was not plesant.

Pros: Breakfast poor

Cons: More options when you need to extend your stay

Pros: The location

Cons: TV's remotes didn't work

Cons: The door knob to my room on the inside was broken and every time you pulled it it would come off and microwave didn't work

Pros: My key cards never allowed me to get in the room. They would light the door lock green but the handle did not allow for the door to open. Tried to get help from the front desk clerk for an hour by dialing 0 on the phone at the counter. No one showed up

Cons: Did not stay there, had to find a different place to sleep for the night. Called to get a refund and they said they had to talk to the hotel then get back to me in 2 days. Still haven¿t heard from anyone and still have not gotten a credit for the roo

Pros: Not much good to say, but location was decent , and it was conveniently pet friendly.

Cons: In 1 bedroom, the Bathroom was literally FILTHY when we arrived… floors were covered in dirt/trash; tub had literal dirty in it; toilet paper was open/used and dirty. In the second bedroom the curtains were falling off the walls; The tv in the living room didn’t work at all. Sound on the 2nd bedroom by did not work. Microwave was DISGUSTING and had missing light bulbs/light bulb openings hanging open. We requested the room be cleaned or fixed; house keeping was sent up and the woman who arrived seemed to be the only one who cares that it was a mess; she spoke to the manager. And when the manager eventually came up to give us another room she could have not cared any less. She walked away from us mid sentence (normal convo, no argument/anger…. We were thanking her for the new room and asked if the facility had carts for our luggage when she just walked away from us, visibly irritated and down with us…) With a pet we didn’t have many options in the area , but definitely disappointed we chose this location.

Pros: location was fine

Cons: everything was dirty: all of the towels in our bathroom, there was hair on the walls, gum stuck to the floor, there was no mention of there being mold on the property but they were cleaning black mold out of several of the rooms. it was not as advertised at all.

Pros: The secure feeling you get and the comfort and quiet

Cons: The entire stay was short but sweet

Pros: There is Absolutely Nothing I liked about this hotel!! It was so bad we left and stayed that night in a different hotel.

Cons: The hallways were dirty. The room was dirty. The carpets were old and dirty. The bed sheets were dingy and a discolored white. No cookware and silverware for cooking or eating food brought to hotel. So disgusted that we did not stay.

Pros: Nothing very bad service

Cons: To bad service

Pros: The staff. The older guy at the front desk was very polite and helpful.

Cons: No

Pros: nothing!!!!! in addition the little sleep we go was interrupted by a constant smoke detector going off in one of the rooms. i understand we cant control the weather but come on give people extra blankets

Cons: there was no power no heat and no one in the fort desk for me to ask for extra blankets and the room I booked wasn't ready and I got a so called up grade for a room that wasn't ready it was dirty unclean, I would think having a fire place us it next time.

Cons: They couldn't check me because the power the power was down. Need a refund

Cons: The sheet on one of the beds had stains. It didn't appear to be clean.

Pros: Checking out never to return

Cons: The front door was broken. I had to lift the handle to get it to latch. The cabinet was falling off. The only toiletries in the room were tissues and plastic cups - no shampoo, soap, etc. There wasn’t even a trash can. I had to go to the fr

Pros: Proximity to my reason for being there.

Cons: Room didn't have working tv. He was going to check & maybe move us to different room. Shift change 3hrs later &3/4 calls to front desk finally get a different room. Needed cleaning. Was told will get 20%off for inconvenience. It didn't happen. Never again

Pros: The staff was understanding, helpful, polite & accommodating when needed.

Cons: Moved from 312 to 228. 312 should've been cleaned better b4hand; but 228 had issues also. Maintenance/security 2b available to handle night issues: disturbance, blood found in elevator & last 3 rooms I've had lock problemS... pls fix safety problem!

Pros: Location was great.

Cons: The room had a locked door in it. The tv was too small. The smell from lobby to room was not good. Strong drug smells coming from multiple rooms as you walk by.

Cons: I got charged to time

Pros: Check in was very easy and helpful even though our travels got us at hotel after 11:00pm. Had all COVID19 standards in place. Beautiful pool with sparkling water- wish it had been open but understand the Covid 19 Restrictions.

Cons: Restroom sink did not drain, Told them at check out and desk clerk filled out work order before we walked away. Room was a bit hot during the night and thermostat seemed to not register the lower temp that we set.

Pros: Everything

Cons: I had to wait almost three hours to get my room I ordered online because the system was down.

Pros: Hotel employee made it an wonderful stay

Pros: Nothing

Cons: Hotel DIRTY! Even main lobby. I was disappointed I didn’t continue on to a diff hotel

Pros: Conveniently located

Cons: Staff wasn't very welcoming

Pros: Price

Cons: The hallways smelled of urine for the entire stay

Pros: The room was very spacious. Also very clean.

Cons: They should serve breakfast

Pros: The employee was very nice.

Cons: Everything waa great.

Pros: The employee  was great he answered all the questions I had his a very nice person.

Cons: Nope .

Pros: The employee his a great person .

Cons: Hope.

Pros: Hotel employee hes a great person and help you with what you need help with.

Cons: Nope

Pros: Hotel employee is very nice and helpful.

Cons: Nope.

Pros: Staff

Cons: Inconvience

Pros: I did not like anything about this hotel nor did my wife. Police activity in the parking lot, strong smell of drugs on the hotel floors, the air conditioning wasn't working, the linens were dirty, not in a very good part of town, would not recommend this

Pros: It's on the main road. The front desk people were nice and helpful.

Cons: It does not operate like hotel. Amenities are not what they claim it to be.

Pros: Location

Cons: Refrigerator in not work. Staff aware,problem reported twice, to no avail. Problem room key the first three days of my stay at hotel.

Pros: Location

Cons: Broken ironing board Broken television remote Clogged bathroom sink

Pros: Size of room

Cons: Elevator

Pros: I had a decent room this time

Cons: Horrid rude staff they treat the guests as if they were patients at a metal institution they bark orders as if they are in charge of herding guests terrible manners and poor customer service practices every time I stay here its the location that keeps

Pros: Front desk gal was super helpful and friendly.

Cons: Not clean and in disrepair. Cabinet door off and just sitting next to cabinet. Hair in bathroom, litter in stairwell and side entrance with trash all over. Some shady looking guys made me uncomfortable at this hotel.

Cons: Lack of engages management, paper signs taped to exterior doors. Lobby not clean. Rooms and front desk clerk were great. Other staff I engaged with not so much.

Pros: Location

Cons: No hair dryer, no hot water in bathroom sink, no complimentary coffee. Under construction.

Pros: When our first room stunk they moved us to a clean room thats the best I can say.

Cons: The halls were filthy dirtiest hotel I have ever seen. Breakfast was called grab & go granola bar & coffee we had to go buy breakfast. Miserable experience.

Pros: Location was good.

Cons: Hotel was run down and not clean. Our room had someone else's hair all over it. There was hair in the bed and 2 of the 3 pillows had makeup stains on them. We requested new sheets but were told we had to come get them and put them on ourselves.

Pros: Staff.

Cons: No actual breakfast, room was not clean and had an oder.

Pros: Nothing and I mean nothing. Well leaving there was the best part!! Everything needs to be fixed!

Cons: Everything

Cons: The smell. Only one towel was given. Sheet had a stain on it

Pros: • kitchenette was clean • fridge/freezer was cold and ready to go.

Cons: • Floors were super sticky on arrival. • offered breakfast only consisted of instant oatmeal and coffee. • kitchenette sink was very slow to drain. • free wifi is throttled to 90kb/s. this is barely enough to even check email. Some webpages took almost a minute to fully load. (including Gmail) • extremely low water pressure in shower. • half the water leaked into the wall and out onto the floor. • There is a very little noise insulation between the hallway and the room, and between outside and the room. (albeit, my room was on the highway side of the building). • A loose piece of roofing panel was constantly banging in the wind outside my window.

Pros: The trash in the hall was so terrible it made the entire hotel stink it was overflowing it was nasty.

Cons: They did not empty the trash and this was stinky.

Pros: Spacious room

Cons: There was a very foul odor in the second floor close to the elevat or and there was a dresser drawer missing in the room and one of the TV remotes did not have batteries.

Pros: It was really quiet and peaceful

Cons: The staff are lazy and extremely rude.... The breakfast was always thrown together with no organization

Pros: Nothing

Cons: Having to call the front desk to let them know that they have a guest

Pros: Location was excellent for my needs.

Cons: The room was not ready when I went to check in at 4:00pm. I had to wait over an hour for a room to be cleaned and the room's trash was not emptied.

Pros: The staff at the front desk is incredible!!

Cons: Maintenance speed but they are very nice

Pros: Location

Cons: Fleas in bedroom. Room smelled like old cigarettes( non-smoking room).

Pros: The staff, the family feel, cleanliness of the overall hotel.

Cons: No phone in my room and the bathroom wasn't as clean as I'm used to. I visit this location frequently and I've never experienced a dirty tub. We also noticed the AC unit didn't work as well as in other rooms.

Cons: i waited 1 hour and 10 minutes for my room. the bath mat in the room was wet. when i got dishes there was 1 of each for 2 people.