Hilton Garden Inn Downtown Dallas

The night staff was friendly

The main reason we booked this hotel was for the pool. There was no openings to the pool which is a little silly saying that other hotels have their pools open. Room service never came and cleaned our room and no complimentary breakfast.

Nothing it was a horrible experience

The sheets were dirty, not clean asked about the pool to swim they wouldn’t allow it even tho the Dallas area is open to 75% at this time. Was told to go across the street to see if can swim at different hotel. They never can to clean the sheets an

The view

Pool was closed.

The room was clean

Difficult finding , valet wasn’t outside where you could ask questions when pulling up .., got checked into a room that wasn’t ready so had to switch rooms .. PARKING IS TERRIBLE, and no employee that I came in contact with told me anything about the facilities or where anything was .. not even when check out was so it’s kinda like figure it out yourself

The staff were all great.

The following services were discontinued room service, breakfast, gym and pool. The price did not reflect that, nor was it mentioned when I booked the room. I specifically chose a hotel with a pool and restaurant.