Dallas hotels in Design District

Cons: Had an issue w reservation and payment, inconvenience of waiting on ice, parking

Cons: We liked it overall. Just had a few rough patches at the beginning when they had problems finding our resevation and then when she asked if we wanted double beds then gave us keys to a single bed.

Cons: The room was paid for through kayak however the hotel charged me again at their regular rate.

Cons: Where do I start?? I should had known this would not be a good stay by the service when I checked in. The gentleman in front of me was being taking care of wonderfully. The lady taken of me was not giving best service. She did not welcome me to the Hotel, ask may I help you, asked for my ID and credit card. Handed me the room key and said park on either side of Hotel. While I was waiting, I was listening to the other lady checking in the gentleman beside me.....WOW... customer service was great....she was very detailed from parking to where elevators are about his room. The room.....appeared to be nice....however closer look.... The bathroom only had one light working, taking a shower in dim light. Web site said Bath Robes....NO bath robes!!!! My daughter noticed the desk chair....was RIPPED badly!!! Three inches across the front seat....OMG....showing the cushion...nasty!! Desk lamp didn't work. Then when we went to bed.....another shocker....the pillows....SMELLED SO NASTY!!! I called the desk....and was asked to be put on hold.....AFTER 5 minutes....I put the phone down and told my daughter let me know when some one answers.....I headed down stairs to the desk and saw the desk person standing there talking to a Security Person. I asked for a Manager, he said he was. I explained I had been put on hold and been waiting. Then about the pillows and asked if we could have more...he said "No", that they was over booked and didn't have any more. I asked him so I need to sleep without pillows? Manager sent the Security person to check the pillows.....needless to say after the Security Person called from the room and reported the smell was nasty on the on the pillows and the desk chair was terrible and as my daughter was telling about finding holes in the sheets...found painted finger nails on the floor!! The Manager was knocking on the door and said lets get you ladies out of this room and to a new room. When we got to the next room....few pillows was still nasty smell....seems maybe its from soured linens, ended up wrapping them in towels! Manager also said he will find some bath robes due to second room had no bath robes!!! As we got settle in....noticed on the floor hair pins....REALLY....are these rooms cleaned after guests???? After all said and done...we did get $ 22 off the room rate....lolololol... Oh.....being put on hold time....desk person AKA Manager...answered as I walked back in door with Security person....Do math of time that was....ride down elevator, explain about pillows, going back up to room (9th floor).

Cons: Few restaurants and shops in the immediate vicinity of the hotel.

Cons: $10 parking.

Cons: They oversold and shipped us to another hotel we have stayed at the past 2 trips, but specifically avoided this time due to lower than average customer service. We were pretty frustrated that we ended up there again....

Cons: Needs an update

Cons: everything. no continental breakfast, nickel and dime you for everything. rooms were dirty, linens were dirty

Cons: Basketball court was closed at 8pm. Rooms were dated

Cons: There were a lot of hidden charges and the staff was a little disorganized.

Cons: TV kept loosing signal, staff question were not concrete and contradicted each other. The climate control wasn't working. Along with the facilities feeling humid n hot. Very uncomfortable especially with the weather of above 104.

Cons: very disappointed at the fact that we had to pay for parking after spending good money to stay overnight. If already paying for a room, should not have to pay extra for parking.

Cons: I did not like the fact that the attendants behind the counters did not inform us about the breakfast at the lounge especially after we paid for the executive room which included the breakfast. We had to go to the other restaurant in the atrium to eat and pay... The attendants in the hotel are not good.

Cons: They put us in the middle of a high school cheerleading convention. Didnt sleep one night with teenage girls running wild throughout the hallways at all hours. Management did NOTHING to control them. Management offered no apologie or follow up. I will NEVER stay at a Hilton again!

Cons: Customer service was bad. Also not enough staff.

Cons: There was only one front desk representative at both front desks at 6:30 pm. I needed another key a was quite a wait. The parking is a total pain for $19, the gate readers do not work well. There was only one small trash can under the desk and none in the bathroom. And there was a creepy crawling visitor in the shower on the 20th floor.

Cons: The parking was very expensive. Normally I pay nothing to park at other hotels, but I have paid up to $15 for parking a day. ($3 Anatole was $22 a day and the parking lot was almost empty.

Cons: Maintenance man knocked on our door at 9:30 to clean AC filter. We had Do Not Disturb sign on the door but he still knocked on the door. Kept knocking few times and woke me up.

Cons: The hotel is an atrium hotel and is extremely large. During my stay there was a prom, a conference, and a wedding hosted by the hotel - it was extremely noisy and crowded. While its very large, its also quite an old hotel. There's one set of elevators for each atrium and the walk to and from the room is really long! Kayak listed it as 4 star and I've generally had a great experience with selected 4 star hotels throughout the country; this one was extremely disappointing.

Cons: For this room costing me $400/night it was a fairly poor value. The bathroom was so small that I had to climb over the toilet to get in and out of the shower. No balcony, no sitting room, the plumbing gurgled and rattled every time anyone used it nearby, and I could hear everything going on in the adjacent room. The hotel is sooooo huge and no signs or directories. People were constantly lost and asking each other for directions everywhere I went (I don't get why they don't have signs in TX, not specific to the hotel alone, very few signs on the roads too). So basically the room was a confort inn with a hilton price tag. Nothing complimentary or included, not worth the money. Stay at the Sheraton across the street.

Cons: Breakfast didn't run later on a holiday weekend

Cons: Was not what I've come to expect from Fairfield. Room was clean but poor quality - old TVs, poor quality bedding, cheap decor. If you're looking for a reasonably priced room for the night this is a good place to sleep this is it but don't come expecting anymore than that.

Cons: We arrived in the evening time. The kids put their swimsuits on for the indoor pool, which is the reason we picked this hotel. The water was cold...not cool but cold. What’s the point in having an indoor pool? Upon first arriving in our room, we turned our ac on a little. Later, when getting ready for bed, I turned the air down. After a bit, I noticed the room wasn’t cooling down any. After checking both the wall unit and the actual unit, I walked down to the front desk, who told me maintenance would be up shortly. Not even 5 minutes later, he was there. He checked a few things, went and got tools, came back and checked some more. He then came back and asked me to escort him to a different floor. He brought me to a different room and we checked the AC to make sure it worked. He then gave me the new room keys and asked us to switch rooms. It was 10:45 at night and we had 2 young sleeping kids...it was frustrating. The maintenance guy ended up telling me that the wiring in our first room was faulty and had we not called, it probably would have caught on fire during the night. Yikes! I didn’t hear one word from the front desk. No apology, no checking to see if we were good, nothing. Upon checking out the next day, I found they charge a $5 parking fee....why?!?! A few days after arriving home, I found they charged me twice for the $5 fee. Currently waiting for that to be fixed. Overall, was not impressed with this place for the amount I paid. Won’t stay here again.

Cons: Building was COLD. Impossible to sleep due to road noise. Upkeep was lacking and building is showing it's age

Cons: Stayed at other locations and really liked it. This one has changed my mind on trying another location besides the one I know of . The room climate control was horrible either room was too hot or too cold. In our last night there was a wedding , loud music right above it couldn't get sleep till after midnight . The guest of it were also so rude like we didn't belong at the hotel . The pool area dirty along with the water. Parking lot trashy . Below standards of other locations as stated earlier.

Cons: Too much chlorine in the pool and hot tub...

Cons: The room we stayed at which was 632 was falling apart. The shower was old and dirty even though they used white paint to cover it up. The mirror was not straight and was about to fall down. Phone was not working unless I fix the phone cable in the back. The outlet by the table was not screwed in, so the whole box came out before I unplug something in there. The TV stand shelf by the entrance door by the sofa was broken and not usable. I was staying there on April 27th and May 1st over the weekend. From Friday to Sunday there were many families, and a lot of children. There were many children without manners with uneducated adults to make breakfast unpleasant experience for that time being. I was not complaining because it was free but there were many children with PJ on eating and making mess at the free breakfast. :( It was pretty expensive for what it is worth, and I was disappointed.

Cons: I was charged twice due to the computer system not recognizing my original booking.

Cons: Elevator broke with guests inside. Engineering couldn’t fix the lift so the guest called the Dallas Fire Dept herself. Banquet Manger booked a party until 11:30pm that allowed loud music to be played until the end of booking (music was heard all throughout the facility until 11:30pm, sleep was impossible.) the vending machine on floor 3 accepted money but would not dispense products, ice machine on same floor was broken (with printed sign stating lack of service) for entire duration of stay. front desk staff has inadequate training to deal with customer complaints. When called about noise complaints twice I was referred to the “Hilton Honors Members” website to lodge complaint. When I spoke to the manager in person he did graciously accommodate my concern and discuss the situation clearly and respected my concern. Bar staff was friendly but cocktail servers were very rude and uninterested in service for customers. Daytime Bartender was talkative but enjoyed her text conversations more than service. I also was told that since I moved to Texas from California I wasn’t as welcome due to the quote, “flood of Californians seeking jobs” in Texas. That is true statement and quote. She was not malicious but didn’t see the insult or harm in the statement. I was just supposed to understand that Texans are upset about people seeking jobs in Texas and it’s a natural feeling (I wasn’t given and option about my next job assignment but, I love Texas and don’t hold her opinion against her)....the outside of the room windows were dirty to the point of the view of downtown Dallas being obstructed. Location to downtown is excellent and very convenient.

Cons: Room service was outrageously over priced. $4 for a bottle of water?

Cons: A party going on at night till 1230 am

Cons: Temperature regulation for the room

Cons: Dirty. Saturday morning breakfast area was very dirty. The other mornings were fine, but that morning dishes ran out, there was syrup on the floor, dirty and empty food containers. All the tables were dirty. There was one poor girl staffing the whole area of about 100 guests. Poor management that morning. rooms smelled like mildew.

Cons: The entire building smells of mold and they ran out of many of the amenities they claimed to offer