Hotels near Dallas/Fort Worth Airport

Pros: We stayed here as we had an unexpectedly long connection at DFW. The hotel sent a shuttle to pick us up at the airport, then it it took a around 10min drive to get there. The double room was very comfortable and the hotel has also got a small gym.

Cons: The taxi to the airport cost USD 40 for a very short drive, but that probably doesn't depend on the hotel.

Pros: The room was HUGE and it was very well taken care of!

Cons: For a hotel that is right next to the DFW Airport which is a major airport their Airport Shuttle only runs Monday-Friday. That is ridiculous!! When you are next to an airport and you advertise that you provide airport shuttle then it should be 7 days.

Pros: So big and so comf

Pros: The property was so clean and beautifully taken care of! The staff was amazing! Vanessa was there most of our time and that woman worked her butt off! She got everyone everything they needed! That lady deserves a serious raise!! I mean she was on top of it! Breakfast sandwiches are amazing also!!

Cons: Nothing!

Pros: I loved the size of the suite. Staff was super friendly and helpful. I also loved that hotel was pet friendly.

Cons: There was no housekeeping since we stayed under the 5 day limit. Our trash & recycle bin were full leaving no room for additional trash and no trash bags available.

Pros: I love the feel of the place. So many convenient amenities, I loved the breakfast!

Cons: It didn't seem like our room was fully cleaned before we checked in. Popcorn in the drawers. And we had issues getting the door to lock.

Pros: Very friendly front counter team and accommodated us during the winter storm.

Cons: The bed wasn't the most comfortable and a bit lumpy, but the linens were excellent.

Pros: Spacious

Cons: Our Catalytic Converter was stolen from our truck, when we asked about Security and cameras, we were told the cameras only recorded the very front of the hotel. We were parked in the front right side, not far out.

Pros: Nothing in particular; it was overall nice. Parking was easy and not crowded with decent sized spaces. Breakfast was almost the same everyday and sort of limited. Room was good and roomy for 3 of us. Elevators were quick; short wait.

Cons: Dogs were allowed and at least two of them were next door. They kept barking for hours. I eventually called front desk. The desk in the room is in the wrong spot if someone using the sofabed; hard to squeeze by when someone using the desk and bed out.

Pros: Cleanliness and room facilities were great. Front desk staff were helpful.

Pros: Close to hotel. Bed was comfortable.

Cons: The walls are super thin. I could hear my neighbors Tv as I tried to sleep.

Pros:  

Cons: From the beginning my experience was great. Hotel employee was great. She was able to get me into a room earlier. She always had a pleasant greeting for everybody. Great hotel.

Pros: The hotel was very well appointed, better workout facilities than most hotels and provided everything you could want. The rooms were great.

Cons: The only negative was that several guests didn't wear masks in public areas and one of the staff was interacting with them like they were buddies. Didn't mention wearing a mask and definitely shouldn't have made it look like it was acceptable.

Pros: Great staff.

Cons: I wasnt aware the shuttle didnt run on the weekend so was stuck at airport til I found ride. Figured I would be good getting to the airport Wednesday. When I inquired that morning I was told it was limited 9a or 11a. I needed 10a again left in lurch & $+

Pros: Super clean and new

Pros: This has to be one of if not the best hotels I have had the pleasure to stay in. They let me check in early and after a mix up about my flight back to Texas they allowed me to check out late. They did not have to do either. Everyone was great !!!!!!!!!!!!

Pros: The staff was very friendly and accommodating.

Cons: The electric went out the last night of the stay.

Pros: Lobby, breakfast choices, staff.

Cons: Bed was small -- did not appear to be even Queen size. One of us had to take the couch.

Pros: Almost everything

Cons: No locks on the restroom sliding doors (we were in the king bedroom suite), which makes it weird if multiple people are staying together.

Pros: Nice room, well-equipped although I didn't need a suite. Very good oatmeal and add-ins at breakfast. Staff unapologetic about serious shuttle problem, very off-hand.

Cons: TERRIBLE shuttle service on arrival (good in a.m.). They said it would be 20 minutes, when I called again they said another 10, but it was an hour. If they'd leveled w. me, I would have taken a cab since I was waiting in the cold outside late at night.

Pros: Breakfast was very nice! Waffles were delicious and coffee was strong.

Cons: Room wasn¿t cleaned well before we checked in. There was a dirty wig on the ground by the desk. Asked the front desk if the pool was heated because our kids wanted to swim, was told yes it was. Got swim attire and life jackets only to find out it was n

Pros: Clean well maintained property. Room has been recently re-done and is well appointed. Decent hot buffet breakfast.

Cons: It is a drive to find a restaurant.

Pros: clean, big rooms

Cons: na

Pros: Very clean.

Cons: To get to the front desk you have to exit the lodging building. The back door didn't lock. I reported it, hopefully it was fixed.

Pros: The staff was so nice and helpful! We had an unexpected stay when our flight was canceled. This was not easy with 3 young kids, plus we didn't have our luggage, so we were very grateful for how they helped us get settled and provided what we needed.

Cons: Nope!

Pros: Overall I enjoyed the property! Very peaceful and comfortable!!

Cons: There was a dirty spoon in the set of silverware.

Pros: room nice, hot breakfast

Pros: Hotel smell fresh and clean. Room smelled great and mostly clean. Clerk and house keeping was awesome!

Cons: food stains on curtain in room 131. Tub wasnt clean. Trash can outside side door smell HORRIBLE!!

Pros: Free shuttle from airport

Cons: This is one of the worst Marriott properties we have stayed at. The staff was friendly enough, but the cleanliness of the room was VERY questionable. The facility itself is in need of repairs.

Pros: The property is very nice and safe location, seen a constable sitting in the road way at night.

Cons: When checking in Jay Anthony was the check in person at the front desk. There was no interaction of welcome and seemed very rude. The other clerk De' Angela def made sure our experience was very nice, greeted us occasionally and was def in high spirits as well her birthday was that weekend. Our main purpose of staying here was a get away for my son 10th birthday celebration. When checking in Jay Anthony didn't acknowledge my son saying hi. So therefore the kid friendly interaction never happened with him. Now with the other agent De' Angela she was very friendly and interactive with my son and made our stay very pleasant. The property has lots of adult amenities but lack for children amenities. My son enjoyed the fact that YouTube was available on the tv. Housecleaning did not come to our room at all and was not given fresh towels for our next day. De'Angela was very helpful when asking for directions so we could find food nearby as well. The kitchen area in the room was the bonus to where I could prepare meals in the comfort without leaving the room.

Pros: Close to the airport and clean large room

Pros: We didn't ask for it but they put us in the very 1st room closest to the hotel desk.

Pros: I like just about everything. The room, the location and the service

Cons: My room was next to the elevator and it was a bit noisy, especially late at night. If it wasn't for that, I would have rated it a point higher but it was still enjoyable.

Pros: Even though there were airplanes flying overhead you couldn't hear them inside the room, the hotel was acquired the property well-maintained and super clean

Cons: Nope... it was fantastic like a higher Stared property

Pros: Value.

Cons: Bring back the kitchen.

Pros: The large room

Cons: Breakfast was pretty limited

Pros: Close to the airport, the shuttle driver was so nice and helpful and took us to a great place for dinner, the room was way nicer than expected. The pictures when booking are old. They should update them because it is so nice.

Pros: proximity to the airport

Cons: - welcomed by a small critter in the room - dirty toilet seat - in industrial neighborhood

Pros: Staff was friendly and hot breakfast provided!

Cons: There was yellow jackets in the room but once I killed them that was the end of them.

Cons: Hotel staff were incredibly rude lady was very aggressive and not hospitable I left because she was so rude

Pros: The hotel was clean and well maintained. The staff was friendly and polite. The location was convenient. Overall it was a more than acceptable place to stay.

Cons: It was a little dated and worn. The pull out couch was very uncomfortable.

Pros: everything

Cons: nothing

Pros: everything

Pros: We loved the free airport shuttle and the pure room options. The snack bar area was well stocked and the staff was friendly.

Cons: The property advertised in room dining but when we inquired we were told it was not an option. The food options at the bar were limited. At one point only one elevator was working and when the others came back online they made terrible noises. Also, robes were not provided and the room was a bit run down.

Cons: TV did not work. Overcharged me twice and I cannot get into contact with anyone to get refund.!! service maintenance not helpful with room issues

Pros: Fully updated!!

Cons: nothing loved everything

Pros: it was the venue where our event was held. it was a nice property.

Cons: Well we were supposed to have a room with a sofa bed and when we got in our room it didn't have one. we made arrangements for our family that visited us for the competition stay elsewhere.

Pros: Cleanliness Convenient Updated

Pros: It was so quiet and peaceful. Great views of the airport from our room. Customer service was superb. I would definitely stay here again.

Cons: I wish there were more food options. The menu isn't big enough for my taste buds.

Pros: The close distance to the DFW airport and the shuttle drivers great customer service.

Cons: The operator/ hotel line was very unpleasant.They put me on hold for long periods and never bothered calling back when I got disconnected. The night was very cold and I kept calling for over 40 minutes just to be able to request shutte service. Bad indeed

Pros: Close to DFW. Free shuttle. Nice rooms.

Cons: No free internet, breakfast, and the coffee cups, coffee,creamer, etc were missing.

Pros: Room was very nice. Late checkout also

Cons: No wash rags in room

Cons: Staff was extremely inattentive. After four attempts, my call to the front desk was never answered. When purchasing items from the pantry, I was treated as an inconvenience to the point of being passed off from desk clerk t desk clerk to assist me.

Pros: What's there not to like. It was excellent customer service and felt like we were special for a day. The rooms were huge & the jacuzzi was big as well. The gym had all my favorites plus free waters and fresh towels.

Cons: That we couldn't stay longer, lol.

Pros: The different restaurants, the free hotel shuttle to the airport and the modern bathroom.

Cons: The lack of lighting in certain areas of my hotel room. Also the stained bedding in our first room prior to being moved to our new room.

Pros: Super clean. Convenient to DFW airport. Friendly, helpful staff

Cons: No.

Pros: Loved being able to see the planes fly in and out of DFW. The staff was wonderful!

Cons: No the stay was perfect!

Cons: When we arrived they took a long time trying to check us in. That was because they did not have the accommodations we asked for. Then we went to our rooms and my parents room had not been cleaned at all. The beds were not even made. My parents are elderly

Pros: Beds at Marriotts are always the best IMO. Good restaurant. Coffee bar, shuttle

Cons: The AC in the room didn¿t work well at all. Still rather hot in DFW in early Oct. no coffee maker in room is always a disappointment.

Pros: The hotel was clean, the shower was nice, and the bed was comfortable.

Pros: Real nice!

Cons: The "smart refrigerator" didn't work, I called the front desk, but no one came by to correct it. Also, there is an $ 80.00 charge for??????

Pros: Free parking l

Cons: I didn't like this hotel it reminds me of a 3 n half star hotel.¿

Pros: N/A

Cons: The room was hot and I never received my deposit

Pros: Nice hotel. Close to the airport. Great price. Modern.

Cons: Hotel understaffed. Arrived after 3 to check in and was told rooms were not ready. It would be 30 minutes. Waited for over an hour and a half to get one of the two room we had reservations for.

Cons: Housekeeping & coffee, towels, etc was never done after booking for 3 days. When we asked - told it was only on every 3rd day of stay? Never saw anything stating this in advance. Also ice machines not functional, automatic door not functioning

Pros: The food.

Cons: Shuttle left us at airport for over 30 minutes in freezing weather. Hotel had no power for over 12 hours and even emergency lighting want working in our hallway. There was no heat in the building on the coldest day of the year.

Pros: Very nice hotel, clean rooms & great staff.

Cons: Not sure why, but both nights of my weekend stay, people coming in from whatever they do until 2-3am & then talking loud, opening & shutting doors that seem to just slam. Both night this woke me & went on for over an hour until management came up.

Cons: People fighting ,arguing , slamming doorsaround 2 am

This hotel was perfect for our overnight stay near the airport. Shuttle runs 24/7 and picked us up and dropped us off at the airport. The facilities were new and modern and beautiful. The rooms were fantastic! The bed super comfortable. And the breakfast buffet impressive. Staff were all friendly and helpful.

Pros: Had a cool shower and when I was getting dressed noticed what appeared to be feces Stained on the corner of the bed sheet! Took pictures and I hope we will be compensated, disgusted

Pros: Renovated in a clean, modern style.

Cons: 6 calls to the hotel for a pick-up were intentionally disconnected. 7th call informed me the wait would be 30 minutes for a 3 mile drive.

Pros: Room and pool area were nice

Cons: There is construction at this hotel. It is very loud and woke everyone up. These was not light noises. It sounded like a jackhammer in the next room. The staff did not care. I would not have stayed if I knew about this. Very disappointed.

Pros: Pillows were comfy.

Cons: Both taps were leaking, mirror was severely water damaged along the bottom, light fixture was rusted, bed was made poorly and the covers were light/not completely warm enough, sound carried from outside and in the halls badly.

Pros: That is was close to our designation.

Cons: Yes, this hotel was not like my previous Mariotts experiences. It was an old hotel and I had several issues.

Pros: Cleanliness

Cons: Service

Cons: Beware of the “Room Service” - the Marriott “fresh take on room service” is code for a self serving abbreviated and tasteless menu. I would stay elsewhere and maybe get treated like a hotel guest. Not to mention the old and dirty furnishings.

Pros: Location

Cons: Mole in the room!

Pros: Airport convenience

Cons: Beds to firm, pillows flat, it was loud all night and we could not sleep due to street noise and hallway noise. Overpriced compared to other 4 stars in area

Pros: Convenient location

Cons: Pool was gross. Room was gross.

Pros: Location and lobby was really nice. Room appeared to be nice.

Cons: Staff was not very welcoming at all. Room seemed to be nice however there was a horrible stinch coming from bed. Asked for sheets to be changed which helped somewhat but smell still lingered. Ended up sleeping over covers.

Cons: The a/c was not working properly and the electricity went out.

Pros: Clean room.

Cons: I picked a 4 Star hotel, but the name of the hotel was hidden as part of the deal. Went to the DFW area with my daughter for family time. This hotelwas a convention hotel, not for a family. Room had no fridge or microwave. Parking was over a block away

Pros: Modern pool and gym

Cons: Front desk service did not communicate with housekeeping that I booked an extra night therefore my room wasnt cleaned during my stay.

Pros: Location

Cons: The room was not the quality of a 4 star. I stayed in nicer hotels that were of a lower rating. Very disappointed

Pros: I loved the lady at the check in, She was a doll

Cons: Everything. Paper thin walls. It was definitely prom night and you could tell. I'am not a party pooper but at 2 am and then 4 am I am not not in the party mode after. 5 hour flight

Pros: Not much, the hotel may be a 4 star, but it is has no 4 star capabilities.

Cons: Yes, This is NOT a 4 star hotel. Room, Temperature, Not enough staff, no engineer, no coffee - this is a 3 star Marriott with a tiny room (My room has a postage size window). No 4 star for this hotel

Cons: Room sort of run down. Faucet leaked on counter in bathroom, mini- fridge so noisy I had to unplug, wall paper coming off bathroom wall. Restaurant was very slow and the 2 BLT sandwiches that I ordered to go had no bacon on either--.

Pros: facility.

Cons: poor noise isolation of the room.

Pros: Cool little corner room with a balcony. Very quaint!

Cons: The balcony was gross dirty. I knows it's winter, but it still needs to be cleaned. Do not like the new room service program. All paper products, Makes breakfast in bed less classy. They got the order wrong twice, So no attention to detail.

Pros: Bad experience

Cons: Complaint filed with hotel

Pros: The staff were very helpful

Cons: $15.95 a day for decent internet. Spent $20 trying to print one page at their business center and the printer was out of ink. Could not get my money back!

Pros: Location

Cons: The room was tiny. The bathroom was tiny. The beds were not queens, but double beds - not much wiggle room.

Pros: shuttle, front desk and restaurant was great

Cons: i was there for 2 nights. the first morning all the cleaning staff did was put new water out. they did not restock coffee cups or empty garbage. it was ok that they did not remake bed or put out fresh linens

Pros: close to my departure gate at airport

Cons: only one nice restaurant that didn’t open until dinner

Pros: We went to a nice restaurant bar and had an appetizer and a drink in a nice setting with very pleasant employees,

Cons: The room was dated, spartan uninviting and uncomfortable, We were given an ada bathroom which was uninviting. The hallways felt old and dated,

Cons: Staff incorrectly ran my credit card too many times causing my bank to issue alert and decline payment for hotel room at first. I had to text bank that purchase was valid. Card key to hotel door did not work 2nd time. Went down to lobby to pick up food order from hotel restaurant and when I tried to unlock door it would not open. Had to call lobby 2xs to address issue. Food was cold by the time issue addressed. Also, toilet not working correctly. It took numerous times of flushing to empty bowl. Staff unfriendly during checkout. Overheard staff member telling another guest that they were having issues with hotel keys.

Pros: Things we did not like: We were told the hotel was inside terminal, it is adjacent NOT connected via tram. We collected our bags, walked an awful long route to get to a place where we crossed the street and then had to go up and down stairs, four persons on an cross-Atlantic trip. We had baggage. When we finally arrived, we only received one executive suite (two were booked), there was a bare bones room service menu. DiD NOT LIKE.

Cons: Service, could order a lite bite on from limited menu during the evening. In the morning there was NO room service. I almost went downstairs in my pajamas in protest.

Pros: The room and place itself was wonderful..

Cons: The employees.. I got to the airport at 1145 pm and did not get picked up till 135am

Pros: The hotel is clean as it should be. If traveling by air, this is the place to be. Would I recommend, absolutely.

Cons: No food available after 10 pm (Saturday night) if you¿re staying in, not even delivery. In house restaurant stopped serving at that time. I went to sleep hungry since I already returned my rental car.

Pros: Great stay. Everything u need available for a stay at airport.

Cons: No

Pros: The location, breakfast buffet and the hours of the other restaurants which was very convenient for me.

Cons: No, there was nothing to report. I liked this hotel.

Pros: Very nice location for flying in. Also many amenities there that are available. Great little coffee shop and the pizza in Aces is great

Cons: Nope

Pros: Great location to catch an early flight out of DFW.

Cons: Nothing to mention

Pros: Free shuttle, large rooms, friendly staff, great location, and gave me everything I needed to be comfy while waiting for a connecting flight.

Cons: The hotel is advertised as being on site of the DFW airport, but it's not attached to the airport. Expect to shuttle, walk through a parking garage and several flights of stairs, or taxi to this hotel. Additionally, food should be free for the costs.

Pros: very convenient on the airport property

Cons: The price was a but pricey...but very impressed with the outcome

Pros: great service

Pros: we liked that it was on the airport circuit. It was easy to get to and back to the airport.

Cons: No

Everything was so perfect. But when I tried to take shuttle to airport. Shuttle driver asked me. "Where are u going to? China?" I didn't expect that from hotel staffs. Why would he judge where im going to?

Pros: The location was ideal and the staff were very nice.

Cons: The bathroom in the room was dirty / gross.

Pros: Staff was very accommodating. Room was nice and clean and quite.

Pros: Hotel was very nice and clean. If your planning on catching a flight the next day,this is the hotel to stay at

Cons: The location is great if your planning on catching a flight but too stay and go shopping and sightseeing I DON'T THINK SO.Very busy place airport traffic like crazy so I don't recommend staying for peace and quiet

Pros: Very close to the airport

Cons: Getting to the hotel from the airport was confusing

Pros: We love staying here because of the convenience

Cons: It wasn¿t as clean as it normally is.

Pros: Parking was easy

Cons: It was very difficult getting to the hotel. The hotel cannot be reached via the service road. There should be a parking fee included in the description.

Pros: The location to the airport

Cons: We had to switch rooms when I saw a 2¿ cockroach in the bathroom just before I was about to go to sleep. Didn¿t get much sleep that night even in the new room unfortunately.

Pros: Close to the airport

Cons: It was very dirty and smelled bad.

Cons: Their advertisements say free shuttle service¿ And I confirmed on the phone that it runs every 20 minutes from the airport¿ I waited 45 minutes without them picking me up¿ I called.. I was told that¿s it was my fault that I should have called

Texas hospitality at its finest! We arrived super later after after a long flight, and the staff made sure we were taken care of.

Pros: Restaurant food is good, though pricey. Hotel is inside airport grounds with no shuttles running to visit any shopping :/ only Uber. The only shuttle ride available is to the airport dropoff.

Cons: The front desk staff were very short with me when I called in. They didn't offer additional information unless I asked direct questions. Sheets/blankets were stained and the down feathers had all but disintegrated! You could see through the comforter!

This wasn't the fanciest or the nicest hotel I've been in, but it definitely wasn't bad! It was clean and tidy with a very convenient and helpful shuttle to the airport. The perfect spot for a cheaper, overnight layover.

Pros: Price

Cons: Their refusal to use their shuttle to a local business

Pros: Cleanliness, cozy, right at the center of airport

Cons: I bought this on flash deal. Did not need to be at the airport for any reason. Beware if you just need a hotel room to crash. I saved money on room but paid more on parking. This was the worst deal I bought. Noting wrong with the hotel, it was the locatio

Pros: Nothing!

Cons: No water or complimentary coffee. Very expensive. Very crowded during covid. Covid exposure Very high in full restaurant.

Pros: Not much. The kindest was the morning front desk person, who apologized for my experience and gave me a form to validate my parking that I have to fill out and fax in. 12 p.m. checkout is nice.

Cons: -Not AT ALL where description said it was located -NOT Lake Grapevine-it is in the middle of the Airport -Drove for an hour trying to find it w/GPS -$24 to park -hotel employee from hotel was condescending when I asked for assistance, told me it was m

Pros: The customer service by the hotel clerk

Cons: Right by the freeway, filthy grounds with trash all over, dog excretement in the common areas and overall run down hotel- definitely not a 3.5 star hotel.

Pros: The deck.

Cons: Rude staff,nonexistant customer service ,was lied to regarding shuttle service,no restaraunt,we were double booked,no booze,broken tv,and mask nazis everywere.

Pros: Rooms are clean

Cons: There is no bottled water available in rooms

Pros: What I liked most about the Hyatt Hotel was that the rooms were non-smoking.

Cons: The room was extremely hot no matter what temperature I turned the thermostat to. I was very uncomfortable.

Pros: Proximity to the airport, staff was nice, shuttle driver was kind

Cons: The only food options are inside the hotel. The restaurant food is lackluster. Because of the location, food delivery services are nonexistent. My bathroom had hair in the shower and on the floor, the tile grout was black in many places (bleach fixes this

Pros: Location

Cons: Dirty bathroom

Pros: The balcony and watching the planes take off

Cons: Wasn¿t a good stay for the money. No breakfast. Pool was dirty dirty. This hotel was dirty. No microwave. No coffee. It¿s not worth the money at all for what I paid. Very disappointed!!!!

Pros: It had beds and a shower

Cons: Sub-par. Smudge prints on doors and mirrors. Outdated electronics with minimal ability to find programming on TV to watch. Front desk was fine. Manager offered no discounts or free stays for our trouble. Never had a Hyatt experience like this.

Pros: The World of Hyatt app was the most convenient part, from key service to requesting towels. Not once did I go to the front desk, excellent and safe.

Pros: Just average. Nothing spectacular

Cons: This was just an average hotel room. I’ve stayed at Comfort Inns with much nicer rooms

Pros: Close location near the airport and the shuttle service

Cons: 1- no coffee maker were in the room. 2- the bed is not too comfortable. 3- No traveller needs such as tooth paste. 4- did not see a vending machine in the same floor.

Pros: Proximity to DFW

Cons: No coffee in the room. I like to have coffee while getting dressed and it is not available in the room. The coffee served in the lobby was terrible. This is a basic requirement and why I would not stay here again.

Pros: N/A

Cons: Customer service was poor. My interaction with the front desk left me to feel deeply unappreciated. It felt like I should have just been grateful that they were accepting my money. I will highly recommend people do not go there. Downgrade it to a 3-star

Pricey for what you get. Rooms are old, spring mattresses that poke at night, toilet was dirty and had un-flushed toilet paper in it. Doordash or other delivery services are not accessible here. Staff are excellent and go out of their way to serve.

Cons: I was assaulted on Oct.8 in the hallway leading to my room.

Pros: Nothing

Cons: I did not like anything about the hotel

Pros: Cleanliness

Cons: No coffee pot or complimentary coffee. Cheapest cup in hotel was $5 for 6oz cup. Bed was hard. Room didn't have a iron. Asked twice but didn't get one until 11 pm. Denied maid because of 2 night stay. Maids are afraid of covid so no daily cleaning

Pros: Parking

Cons: Room subpar, Dirty, TV didn't work properly

Pros: Location to the airport / shuttle service was great.

Cons: -No microwave not told they were on even numbered floors until Icheckout -Towel hook BEHIND shower door?poor placement -TV didn’t work. Front desk no help -staff unsympathetic at checkout. Just “I’m sorryÃ

Cons: Worst food in a very long time

Pros: Close to the terminal.

Cons: The bed was extremely hard and had a limited amount of pillows.

Pros: Close to the airport. Very clean and quiet. Visually appealing.

Cons: Hotel restaurant was very disappointing. Food was disappointing, and cafeteria like. Portions very small. Nothing close to what a hotel restaurant would advertise. Check out promised an email receipt. Nothing received. Service was appropriate.

Pros: The staff were helpful despite everything still closed.

Cons: Still charging a resort like fee despite everything shut down and not available. Did not think this was fair.

Pros: It is not a fair time to evaluate the hotel because of the Covid 19 precautions

Cons: No coffee pot in the room

Pros: Location

Cons: Overpriced

Pros: Location

Cons: Better price to value

Pros: Had a great early dinner Great service Chef very helpful

Cons: Our drains in our room backed up!! First the shower-engineering came up and fixed THEN in am, both shower AND sink backed up NOT our usual stay with Hyatt

Pros: Close to the airport

Cons: Terrible service especially at the restaurant I waited over an hour for a to go pizza which turned out to be a flatbread that was disgusting

Pros: The sheets were comfortable.

Cons: Price was way too high for amenities in room. Ac was broken, later fixed. Lampshade was cracked and stained. No sitting area. A dorm fridge shoved in the corner.

Cons: They gave me the key to an occupied room. I had already closed the door behind me when found out the room was occupied. Not a pleasant experience by any means.

Pros: Very convenient if you are flying from dfw

Cons: Parking is 18 dollars, its a little further away from hotel entrance which is an inconvenience for families with young children, cleanliness is abig concern, we booked a king suite and the sofa was so dustythat even with aweak eye sight icould see tons of dust built up in all edges and corners. Spent most of time sneezing and coughing.

Pros: Nice sized room. Clean and very close. Just walk out near Gate C19 across the parking garage.

Cons: -

Pros: convenient next to airport, very efficient front desk staff, wonderfully clean and furnished rooms.

Pros: I thoroughly enjoyed my stay. Hotel staff was very pleasant. Only issue I had was that I filled out my breakfast order form for in room service. I hung it outsider my door before 12am liked it said and it was never picked up. I was in a rush that morning and it would have been great to eat breakfast in my room. Mister Gs is excellent. A hidden gem I'd say

Cons: My room service tag was never picked up

Pros: Great service, room was nice, excellent steakhouse..service at steakhouse excellent and host is outstanding and great sense of humor..would come back just bc of him

Cons: Snack items in lobby coffee shop very overpriced..4 dollars for little bag fruit chews..should be 1.5, chips etc were all overpriced

Pros: Free shuttle to and from airport.

Pros: Our flight was canceled and bags lost, and it was after before we got to the hotel. Staff was super helpful to get us some basic items for the night and get us checked in. Great service and super clean rooms!

Pros: Efficient staff, all expected amentities available and excellent food options available!

Cons: Nothing

Cons: The hotel largely serves business travelers who are stuck at DFW airport due to problems with flights. For this reason, the hotel serves an important need. However, it is very overpriced. There was a dead roach in my room.

Pros: table with combs, razors, etc for stranded passengers

Cons: room by elevator

Pros: The hotel had a very efficient check in process. Staff were friendly and welcoming to me checking in alone with two young children. The casual restaurant in the hotel had good food for the price.

Cons: The room was clean and functional, but some of the touches in structure of the room felt industrial. The extra lock on the door didn't work as well. It was not the right size for the bulb of the locking mechanism.

Pros: I like that this place was minutes from the airport. They have monitors everywhere telling you flight status. The rooms are spacious, and modern/newly remodeled. Place was affordable... Was only $134/night compared to others near the airport were asking $175-250/night.

Cons: There isn't any signs at the airport that point you to Hyatt Regency only to Grand Hyatt which are two different places. We flew American Airlines and got off at Terminal D at DFW and the best thing I can advise is walk to Grand Hyatt then make a left to go outside, and the Hyatt service guy will call a Hyatt shuttle to get you to the Regency (takes 5min). Lastly don't order room service late night unless you're willing to dish out $$$. The fine print on the bottom of the menu says they charge you 21% service fee and tax/gratituity, so when the guy comes DO NOT TIP again like we did. They're getting twice the tip.

Pros: Good food

Cons: Bathroom too small, charged for bottle water, too expensive for level of hotel other than airport location

Pros: 30+ minutes to check in.

Pros: Next to the airport

Cons: Air didn't work

Pros: room was lovely. the shower seemed to have a lot of dirty black mold at the base. must be replaced.

Cons: shower

Pros: breakfast was good. nice pool. great room.

Cons: nighttime desk person was grumpy.

Pros: close to airport and the airport shuttle was great

Cons: nothing

Pros: convenience of location. large rooms. great facilities.

Cons: nothing

Pros: If airport proximity is what you're looking for, this is the place. Major shopping and restaurants are available less than 20 minutes away. I love the kitchen.

Cons: I miss housekeeping coming through every day. One of the elevators was out of order but the notice was only placed on the doors on the first floor.

Pros: it was easy to get to. The room was spacious and had a nice set up. The breakfast was hot and a good selection. we also went to the indoor pool and the kids really enjoyed that also.

Cons: the water pressure and shower head in the shower weren’t that great but it worked. It isn’t a dealbreaker just something I noticed.

Pros: Friendly staff, good breakfast selection, indoor pool, and the room was clean.

Cons: The fitted sheet didn't fit the mattress so we consistently had to pull the sheet back down over the mattress only to have it slide up again. Provide non-pork meat items for breakfast. Allow guests to log into their streaming accounts on the tv.

Pros: Clean. Quiet

Cons: Snacks are priced pretty high

Pros: The room was very nice and roomy ! The place is very nice and clean. Also quite. I had the breakfast both mornings i stayed and it was very good also.

Pros: The room was very spacious and well clean.

Cons: The taxi service that was recommended by the hotel was not professional and charged $40 for a 2 mile trip.

Cons: Room was not ready at 3pm check in we waited about 1 hour

Pros: The size of the room and the amenities.

Cons: The option for breakfast. There needs to be more 9f a variety. The bagel was hard as a rock. I know we are still dealing with Covid but they can have more fruits, cook sausage or bacon, oatmeal, muffins, cereal.

Pros: We stayed 9 days so a suite made that length of stay more tolerable. Having the capacity to make a better breakfast than their grab and go COVID breakfast was nice— it’s the same every day and minimal nutrition—helped lots. But a full size fridge allowed food storage easily. Housekeeping is very willing to clean your room but don’t come in unless you ask.

Cons: Hilton’s love affair with duvets is annoying. They get very hot. Thankfully, they also supply blankets that do better thermal regulation.

Pros: The room is very clean and I like the suite settings including kitchen, table, bedroom and bathroom. The waiting area in the lobby is very nice and comfortable.

Pros: Was nice to find a hotel with a big room accommodations

Cons: Just needs a thorough cleaning

Pros: The hotel was very clean and from generally observing things over my stay was very well maintained. There wasn't lightbulbs missing or that didn't work. The room, the pool, the lobby, you could tell the maids, and cleaning staff took pride in their work

Cons: The attendant at the front desk. She was rude.i asked if i geT the pool key which she didn't have any. I told her no one's was in the pool and she asked me 3 times after cause she didn't believe the pool was empty. I finally get the key and it didn't work

Pros: Cleanliness

Cons: Prices in lobby for drinks/snacks

Pros: Very clean and comfortable.

Cons: Everything was wonderfule!

Traveled here for the New Year of 2021 and it's still amazing! I love this location and the amazing front desk staff Maria. It has always been comfortable, clean, and accommodating with reasonable prices. Definitely stay here if you are in the Dallas-FW-Irving area.

Pros: The room was spacious

Cons: Lot of noise people hanging outside all hours also room smelled like a animal had stayed in the room

Pros: Affordable

Pros: airport shuttle

Pros: The room layout.

Cons: The staff is clueless and rude especially the general manager. I've had ongoing issues with extra unauthorized charges made to my card and have had very rude remarks made to me and nobody had any answers or could help me.

Pros: Leaving it

Cons: Put in handicap room- horrible bathroom

Pros: Staff were very helpful in organizing departure transport.

Cons: Access doors from places other than the front lobby were inconsistent -- or did not work at all with our room key.

Pros: Location, contemporary breakfast

Cons: Cleanliness

Pros: CLEAN, COMFORTABLE

Pros: It was peaceful. The staff that I did speak to were really nice and helpful.

Cons: N/A

Pros: Very clean. Excellent, helpful, pleasant staff interactions. Good breakfast experience, cooked to individual request. Best-stocked customer pantry I've ever seen, with a wide array of helpful items available for purchase.

Cons: Everything was good.

Pros: Excellent value. It's at the airport but the noise was not unbearable. Bed was nice. Friendly staff and the housekeeper greeted me with a pleasant "good morning" on my way out.

Cons: A/C unit needed some work (thermostat display was unreadable and needs to be replaced

Cons: When someone searches a hotel from an airport location, it should be made obvious whether there is a shuttle or not from their location to the airport. This stay cost me $35 in Uber fee¿s, where I would have picked a different hotel had I known.

Pros: The staff was so friendly and helpful. Love the coffee selection at the breakfast not just black coffee they have a Latte and cappuccino option plus hot cocoa and also flavored water along with the juice selection.

Pros: The staff was super nice. That was the best part.

Cons: The noise from the outside was too much. Shower curtains had stains and debris on it like it was dirty. No masks were worn, which is a thing of TX, but it felt dirty.

Pros: Staff was amazing.

Pros: Location. BUT THERE ARE OTHERS CLOSE BY!!!!! Gooooo there instead

Cons: The breakfast was disappointing to say the least, cereal w/warm! Milk. Plates of food were just left on counter!! For the next person that showed up Had to ask then go find the person that was responsible for cooking/reheating what they called breakfast

Pros: The room was nice & extra big. The staff was very friendly & helpful. It is very close to DFW which is what we needed. The Parking Spot was right next door.

Cons: Breakfast was very limited.

Pros: comp breakfast, comp coffee all day

Pros: The cleanliness and location to airport

Cons: No

Pros: Location

Cons: Run down. Not clean. Smells.

Pros: Nice and clean soft bed large room. Way better than other rooms I stayed in lately

Needed a last minute hotel late at night. Large rooms, comfortable bed and great hot breakfast.

Pros: The hotel was very close to the airport which was very helpful and it was clean.

Cons: The door to the bathroom touched the toilet as it opened and closed making the room feel extremely tight. Considering how large the hotel room was, it seems the bathroom could have been better designed. It was awkward.

Pros: The hotel is horrible. The staff made me feel like they were running a scam. Wanted 200 dollars then excepted 20 dollars tried taking my unfit. I used to stay here a few years ago and it was decent. Hotel is dirty falling apart no van the staff is sketch

Cons: On check in theyrequested ID and a $20deposite. The girl asked for a card. I gave her my only card she started typing my info into the computer. I said no.You can¿t do that. Had to walk .25 miles to ATM IN A PILOT UNIFORM AND LUGGAGE for $20 not 200 d

Pros: Proximity to airport.

Cons: There was an open can of soda in the room when we arrived.

Cons: The amenities promised on the web site were no available. The pool had a soupy scum on it, the restaurant was closed except for breakfast, there was no bar service at all. These amenities are part of what we pay for.

Pros: The room and it¿s cleanliness.

Cons: We were when we booked that there was a shuttle & a Subway next door. I called for the shuttle and was informed there was none. The woman was rather abrupt. I paid $25 1way & $35 return. I walked over to Whataburger& a homeless person tried to accost me.

Pros: Modern interior, comfortable bed

Cons: No airport shuttle

Pros: The room was spacious.

Cons: The breakfast was not good. The server gave me a cold plate of food she retrieved from the microwave.

Pros: It was ok

Cons: The staff wasn’t nice at all, special the receptionist they’re are not polite with the client are invisible for them they never give you information about anything they don’t even say good morning nothing very

Pros: The breakfast

Cons: The shower leaked water on floor and the bathroom floor tiles are very loose

Pros: close to airport

Cons: VERY noisy from airport traffic, starting at 1 AM. A plane woke me up every hour until I got up at 4 AM.

Pros: The grab and go breakfast was a nice touch! Also, location in proximity to airport was convenient. The room presentation was nice but the smell was absolutely horrendous.

Cons: Our room was EXTREMELY musty, it was hard to bear. Terrible smell, everything felt damp. If it wasn’t for getting in at 1am, we would’ve absolutely asked for another room but we were too exhausted and just need a place to sle

Pros: location

Cons: lack of communication; poorly designed bathroom

Pros: Bed was amazing

Pros: The pool area was nice! Rooms are big!

Cons: Understand the COVID-19 but breakfast could have been better!

Pros: Price

Cons: Bed was very uncomfortable.

Pros: Price and rooms were nice

Cons: Staff serving breakfast was rude.

Pros: Shuttle service from the airport.

Cons: I dialed 0 for the front desk couple times and nobody answered.

Pros: Comfortable beds. Close to airport

Cons: There were not enough towels

Pros: The suite was room. The bed and linens were better than expected.

Cons: Smelled musty with chemical odor neutralizer. Carpet looked old and not very clean.

Pros: Clean pool & hot tub! Bed & bedding were good too!

Cons: Breakfast was not to good apple juice taste like water with a hint of apple.

Cons: Cleanliness of room was unsatisfactory. Unpleasant odor upon entry. Hairs on the towels. Mosquitos in room. Fecal matter on toilet seat. I will not be booking here again.

Cons: There was a male working who was very rude upon arrival and it seemed a bit dated for as much as I spent

Pros: Price and proximity to DFW

Cons: Hotel shuttle is very inconvenient, it took 40 minutes from call to pick up. Grab and go breakfast is a joke.

Pros: Convenient to airport

Cons: Staff. When confirming reservation. Need a call from management to discuss this issue

Pros: Clean bed

Cons: Breakfast was not served at 6 am as promissed. At 615 am the personnel was still preparing breakfast. There was no one at the front desk to check out at 630 am. They have bench in front of the desk which makes it impossible to pass thru.

Cons: Bathroom was dated. And false alarm fire alarm went off at 830amand lasted about 30 min

Pros: Location was good

Cons: The receptionist was rude, and non-helpful

Pros: Everything was great! The room was spacious, the shower was amazing, and the breakfast was pretty good too.

Pros: Good price for a great stay

Pros: nice and clean. I felt every safe there.

Cons: love the place

Pros: The hotel over all was okay nothing to write home about. It's exactly what you would expect for the location and price. However the staff is amazing. They really did go out of their way to make me feel welcome and at home after a stressful drive and that was great.

Cons: Coffee maker sucked

Pros: Nice room and service. Nice breakfast food

Cons: NA

Pros: Nice amenities very clean. It looked and felt the part. Staff was very kind.

Cons: Stairs have a weird layout.

Pros: good, clean, no problems, basic hotel with good clean bed and clean room

Cons: no issues, just not anything exceptional

Pros: Very spacious and clean room. The best hotel for the price.

Cons: Everything was great but on the last day I did see a cockroach.

Pros: The staff was extremely friendly. Clean room!

Pros: The room was clean, spacious and comfortable, and breakfast was great.

Cons: The only options for dinner were to walk to Wataburger, or order Chinese or Italian delivery. Neither was a particularly satisfying option, and I ended up feeling stranded for two days because there wasn't really an option to leave that didn't involve getting a taxi.

Pros: Close to airport with free shuttle

Cons: Needs eating utensils on suite. Toiletries are dispensed on wall units- no convenient bottles

Pros: Nice for the price but not much to do around the hotel unless you have a car

Pros: Being located close to Paradise 4 Paws where my pets were staying, and the shuttle service running 24 hours. Bed was firm and comfortable.

Cons: When we arrived the lobby was being painted without being closed off, we were not told they would be under construction. There was paint and wall chips everywhere. Our bathroom was tiny, the door would hit the toilet when you opened the door. There was a huge gap in our door so you could see through to the hallway.

Pros: It was clean and the room was comfortable.

Cons: 1. Booking.com advertised the hotel as having shuttle service. 2. We chose the hotel over the others specifically because of this. 3. There was no Westin shuttle service from Dallas-Fort Worth airport when we went to the shuttle service area at Dallas Fort worth. Other hotels had their shuttle services going. 4. We called the Westin hotel directly and there was no one picking up when we pressed the 'shuttle service' option. We called multiple times. 5. I called The Westin toll free number and then told them the situation and they said it's not their fault because this was a booking.com problem. It was really gross. A big bait and switch that evening and it cost us $50. But Westin got our money over the other hotels in the area because, you, booking.com, were falsely advertising the Westin hotel.. 6. When we finally reached the hotel using a taxy the front desk said they were so busy that night and they're really sorry nobody was there to pick up and told us that the shuttle service is a courtesy service only.

Pros: I picked this hotel for an overnight layover near DFW. Essential was the airport shuttle, and food and drink. The hotel was clean and the room spacious and well appointed. Got a good room rate on Booking.com.

Cons: I was seated in the restaurant for dinner, brought a menu and water. I asked for a cocktail menu from the adjacent bar. Then no one returned for more than 5 minutes, possibly 10. I moved to the bar where I was promptly served by the bartender, including ordering food. Seems the restaurant is not really staffed— if not, just operate either bar service. Would’ve been nice to have airport shuttle service more than once an hour.

Pros: staff in bar/restaurant helpful to provide boiling water and real milk for English cup of tea and microwave good for this too.

Cons: no boiling water facilities or real milk in room for a proper British cup o' tea.

Pros: very nice staff and good location. it’s clean and comfortable

Cons: pricey for what you get. same ballpark as Holiday in Express. furniture and carpet old in room

Pros: It was nice, good was good, bar was nice. Staff was eager to please.

Cons: As advertised it was close to the airport. Too close for me. Also my room too close to a freeway. Noise was my only complaint. It may not bother you.

Pros: Clean, great view. Breakfast was awesome.

Cons: Pool was closed for the season. Other than that will definitely come back when it¿s open.

Cons: Shower had hair in drain, walls inside room were marked with symbols. The front door had 2 inch crack at the bottom. This was not a standard for 4 star or Westin. I was very disappointed.

Pros: The room was comfortable, bathroom small.

Cons: I arrived at 3:00 in the afternoon after traveling all day and there was no restaurant available in house. I had to purchase a cold snack from the little store beside the check-in desk.

Pros: Friendly efficient staff. Nice decor. Beautiful modern room.

Pros: We stayed here and also at the Marriott. Your hotel was very nice. I think the Marriott was slightly nicer in terms of Decore, design, and amenities but you are on the same level overall. The bed was comfortable and clean which is very important to me.

Cons: The restaurant staff seemed overworked and not very friendly.

Pros: Pleasant check in and room selection.

Cons: Ordered food to go from bar area. Chicken Fingers and Fries were over cooked and not good. Breakfast buffet the next morning only had a few limited items and had to leave the hotel for breakfast.

Cons: Window is completely sealed and can't be opened, even partially. I understand the situation of this hotel being located near an airport. However, due to current Pandemic, I felt concerned about not being able to have ventilation to open fresh air.

Pros: The people and the hotel it self. Also, like that they have a shuttle to airport

Cons: None

Pros: The staff are beautiful spirited, helpful, caring, patient, and courteous. Very welcoming and they collectively have the best team working skills we have saw in a business. Shout out to hotel employee You¿re awesome!

Cons: Everything was fine.

Pros: Bed

Cons: We stayed they many times before remodeling, I liked it better before the the remodel! I didn¿t care for the colors or design!

Pros: Very nice and clean in the area we needed

Cons: No

Pros: It was very nice, clean a day relaxing.

Pros: Beautiful decoration. Kind staff. The shuttle service works on time.

Convenient to the airport.

Pros: Location

Cons: Dirty toilet, under seat !

Pros: The hotel was pretty quiet despite being quite packed. And after a bad experience with the front desk staff, the shuttle driver and woman at the snack counter went the extra mile to accommodate me!

Cons: Other than the shuttle driver and the woman working at the snack counter, the staff was not very nice. They acted like when I spoke to them it I was bothering them. Not one time that I entered the hotel or approached the concierge was I greeted first.

Pros: Clean

Cons: The attitude of the staff was condescending and unfriendly. When I ask the front desk questions there were no smile I got the feeling I was beneath them. The cleaning Lady was actually nasty when I ask for towels and soap. Maybe because I'm black??

Pros: It's nice and luxurious.

Cons: Not adequately soundproofed for being so close to the airport runway, you can only sleep in the deep night when there are few flights. Restaurants way overpriced, so is Dennys across the street. At 8.15 they come and knock on your door to clean!!

Pros: Convenience of location to airport.

Cons: The refrigerator in our room didn¿t work and spoiled all our dinner and breakfast we bought from Longhorn.

Pros: Shuttle bus ride

Cons: We were very disappointed after confirming a double queen for my wife and 2 kids. Once arrived to hotel we found out that that they had given our room away to some team. They gave us a single king and attempted to charge us an extra $75.my wife and kids s

Pros: Close to DFW

Cons: No ice machines, ac made horriable noise everytime it clicked on.

Pros: The staff was friendly!

Cons: Hotel did not meet expectations for star level.

Pros: The bed was comfortable and the location was great.

Cons: Initial room bathroom had hairs on the floor and bathtub. Also, the tv didn¿t work so we traded rooms. Get into this room and toothpaste on vanity and good amount of mold on the shower curtain. Refrigerator and coffee maker didn¿t work.

Pros: That it was alleged to be a 4 star hotel.

Cons: The toilet in our room was dirty. There were no washcloths for us to bathe or shower with. Upon arrival staff was condescending and almost rude. It¿s more of a 2 star nothing like a 4 star I have been to.

Pros: The beds were very comfortable.

Cons: The rooms are too small

Pros: It was clean and the restaurant was EXCEPTIONAL!

Cons: The cleaning staff entered both rooms before 8am. I was in the shower! UNACCEPTABLE! The other room instead of apologizing they asked what time we were checking out¿ THEY WERE STILL IN THEIR BED! again UNACCEPTABLE. We were on different floors not ok!

Pros: Location-shuttle

Cons: It was grossly understaffed for check in- it took me over an hour waiting in line to get checked in AT MIDNIGHT!! The shuttle came by while waiting after my flight and it took almost an hour just to get the shuttle- in essence it took longer to get to my

But it is right under the airplane landing zone. But if you're just on a layover, it's great. Barely noticed the planes.

Pros: Bed was comfortable and Big Tv

Cons: Pillows Front Door Man Rude as well as Front Desk. Loud people in hallways. The worst hotel i have booked. Not a 4 star 2 star ok not 4

Pros: remodeled lobby and room

Cons: Hallways looked old and inside the room had old parts

Pros: Staff was friendly and let guests who had reservations but didn’t get a room sleep on the couches in the lobby.

Cons: Reservation was made due to cancelled flight. When arrived at hotel, there was an hour wait to check in due to the amount of people. When my daughter got to the front of the line, she was told even though she had a reservation, they didn’

House keeping was rude

Pros: Too nosey and room was not very clean.

Cons: Pool was close which is fine but I feel the rooftop should still be open so we can go sit smoke and chill

Pros: The hotel is really nice and very close the airport with shuttle service for added convenience.

Cons: Staff was incredible and my stay was great! The only thing which is expected is I could hear the incoming planes to the airport

Pros: It was located close to the airport

Cons: No hot water the evening I came in nor the next morning. Shower was not clean; electrical wires were hanging out and no smoke detector. Not to mention black stuff on ceiling in bathroom. I was very disappointed. 2 star at best!

Pros: The brand. Westin is generally a fantastic choice. I have stayed at this location before COVID-19;and had a truly luxury hotel experience; not this time!!

Cons: The rooms were not clean. The first room I was given was dirty. I called to the front desk; was offered another room. The second room was not clean either and the smoke detector was missing; wires were hanging out of the wall! A 2 star hotel at best!

Pros: The Airport Shuttle and friendly staff.

Cons: The pool and workout room were closed, main reason i booked the hotel.

Pros: The staff was kind upon check in.

Cons: The room was not fully stocked with towels. I had to request extra towels more than once. The room was not cleaned during our stay. The ceiling in the bathroom (specifically in the shower) was sagging and had holes. The walls in the shower had mildew.

Pros: Nice rooms

Cons: Air conditioning didn't work, moved too s and it didn't work in new room. Shower didn't work, 2 spiders killed in room also. Horrible night

Pros: Not much

Cons: A/c quit working both nights. Called on the second night for Someone to fix it and no one came. It was 80 in our room the next morning

Pros: BEAUTIFUL, CLEAN, STAFF WAS EXCEPTIONAL. THE EQUIPMENT FOR THIS ROOM WAS LESS THAN SATISFACTORY. A/C WAS OUTRAGOUSLY "LOUD" EVERYTIME IT KICKED ON OR TURNED OFF YOU LITERALLY THOUGHT IT WAS GOING TO FALL OUT OF THE CEILING. DOOR KNOB FELL OFF IN MY HAND.

Cons: A/C unit

Pros: The hotel was below my expectations from the airport shuttle that had me wondering around the airport to the room that had a misty smell, the heater did not work so was switched to a different room with the same issues. I froze in the room.

Cons: Everything from the expensive restaurant inside the hotel to the smelly room without heat.

Pros: Price

Cons: Staff acted like they were doing me a huge favor when I asked for a late check-out. If it was a problem they could have said no. The hotel was immensely loud and lead to problems sleeping.

Pros: I had to catch a flight, so I just had coffee. Everything was fabulous. I wished I had gotten there earlier so I could have enjoyed the hotel more. The bar was great with lots of local craft beer on tap and they had great food.

Pros: Convenient.

Cons: The pool area is not very nice and its hard to locate with all of the construction.

Pros: I was able to secure a room in short notice due to a flight cancellation. All I had with me was my purse, not even toiletries. But the room provided everything I needed, and then some. The bed was SUPER comfy, just what I needed after am overseas flight. Room service was professional, quick, and the Texas Dip and Cabernet hit the spot. Thanks for the free bottled water in the room and the complimentary lavender oil too! These were perfect details that ,many other hotels overlook. I enjoyed lounging by the rooftop pool the next morning after a delicious breakfast of perfectly prepared breakfast foods. Bonus - Chelsie at the front desk gave me great recommendations to kill a few hours after I checked out. She stored a shopping bag safely and securely (of Belgian chocolates - very important) while I went on my excursion. She was warm and friendly and made me feel comfortable in a new city for a short length of time. Thanks for a great layover experience! Made me want to visit Dallas for its own sake sometime.

Pros: Absolutely nothing

Cons: I had always thought that the Westin was a nice hotel. Customer service was supposed to be first priority. Upon arrival at this hotel it was very nice. One of my stay was complete, as I had to stay two days here. I checked out and a couple of days later I noticed three separate incidental charges on my credit card which should have been refunded. I contacted the hotel several times and got the runaround. I spoke with someone By the name of Misty Kinnard Who is the who is in the accounting department who totally gave me the runaround. She told me that my account would be refunded but I was charged an additional time for incidentals. I contacted Misty again who refuse my phone call several Times. When I called back numerous times I was never responded to. I had to finally get transferred to the accounting supervisor told me that I would be refunded it is been over a week now and I still have not been refunded $321, which is three separate charges for incidentals. I was told by the accounting manager that he apologized it would help me as much as he could but I am still waiting. I will never stay at this hotel again because the Westin is supposed to be about customer service and I could have stayed at the motel 6 and receive this type of service.

Pros: Excellent front desk and the rooms are amazing!

Pros: We love the excellent service we have gotten from this hotel on back to back years, the staff is very friendly and super helpful. Especially so with our concierge Tony Santos he was wonderful he helped us with everything we needed and more.

Pros: Hotel rate and amenities.

Cons: Flight path. Loud. Shower net door was loud too. Couldn't sleep when neighbors showered after 11:00 PM.

Pros: Everything

Pros: I loved having valet parking, help with my luggage and great bed.

Cons: I requested that there be a crib in my room upon making reservation, (traveling with infant grandchild) and again just prior to my arrival AND upon check in. Went up to my room an hour later - - STILL NO CRIB. Was not able to call front desk from my room (used my cell each of THREE Times!!!) and there was NO CRIB delivered EVEN 4 hours later when the meal and speakers were done!!!! I left a nice tip for crib setup person, who, when it was finally delivered did a great job AND left a written 'thank you' note : )

Pros: I love the service .. They actually upgraded our room to suite because they didn't have a room with double beds available! I will refer and plan on visiting again thanks...

Cons: That I have to pay $20 for breakfast. Now I see why that Denny's is still in business.

Pros: After my reservation at a nearby hotel was cancelled without notice, the staff at the Westin were welcoming and informative. Great experience.

Cons: I had an early flight and booked a room at the Westin the evening before to get some extra sleep.... Dropped my rental car off at the airport and it took 11/2 hours for the Westin Staff to pick me up at the airport after multiple phone calls and limited locations that they will pick you up at. Finally got back to the motel about 11:00 so much for the extra sleep as,.Not trusting the shuttle service, (they claim every 1/2 hour) we left one hour earlier so we could assure that we would make it on time...

Pros: The staff were really friendly

Cons: The bed was hard and actually made my back hurt while sleeping in it. .., the a/c would kick on and make this loud noise like a ball dropping and then would do it again when it turned off. ..... The pool area had zero towels and when asked to bring some up they said they didn't have enough which is sad considering that they are a hotel and you should account for that

Cons: The fools at the service desk, just stared at you and didn't say anything. Damn, not even a "Hi, how can I help you". Absolutely zero respect for guests. You chose that job not me.

Cons: Shuttle pick up was a nightmare from airport! Took over an hour to be picked up and over 45 minutes to be dropped off.

Cons: The ice machine on the first floor was broken. There was only one person at the reception desk which made the check-in process was lengthly. (He was doing the best he could.) Ice cream and other snacks were for sale but no utensils were available

Pros: My room was ready when I arrived, running a little late with the check out but the service desk person was very kind and understanding.

Cons: For breakfast there was a sign for the breakfast sandwich (1) per person, that was not personable. Also need more variety for breakfast like cereal, bangels, and or pancakes or waffles.

Pros: The bed

Cons: No breakfast just ¿ just sandwiches you have to warm up in the microwave

Pros: It was close to the airport and it offered shuttle service

Cons: The shuttle services 3 other hotels and was very crowded. They should provide a larger vehicle as people were sharing seats because they had to get to the airport. Or at best have more than 1 van.

Pros: Was in a good area for our trip. Rooms were good with nice mattresses. Staff was nice and helpful.

Cons: The $150 hold for the room. Was told on the phone that it was only $50. Really upset my mother in law. Put a bind on her finances.

Pros: It was clean with no tell tale smells.

Cons: No, it met or exceeded my expectations!

Pros: CleNness

Cons: No

Pros: Clean. Close to airport Front desk was really welcoming

Pros: Close to airport

Cons: Big water bug in my room. The lady in front gave me an other room but I was too scared to close my eyes again.

Pros: Location close to airport was important while on a quick trip to Dallas, Tx.

Cons: All went well and the location was excellent for my trip . No real complaints.

Pros: Cleanliness

Cons: Breakfast can do a little better on the continental treat

Pros: Nothing great about this place

Cons: Continental breakfast was bare bones both days because they don¿t order enough. My wife sleeps in so I grabbed a few creamers for her coffee when she wakes up and they literally made me put it back because they¿re too cheap to order enough food.

Pros: Closeness to Dallas airport. However needs to have shuttle after midnight

Cons: No shuttle after 11pm. Needs to coinside with American Airlines schedule.

Pros: The Customer Service was wonderful. Our room was very clean.

Cons: That we didn¿t know there was a $150 deposit when you book your room online. They hold that for 3-5 business days. It would have been nice to know about it ahead of time. That was money meant for other things on the trip.

Pros: Proximity to DFW and the shuttle was very efficient.

Cons: Check in process took way too long. I think the staff is probably new and the process was not very familiar to them. Not a major problem in the big picture... just room for improvement.

Pros: Location was great and room was very clean. Property well kept.

Pros: Nothing

Cons: Staff was rude our bathtub was dirty the sheets smelled

Pros: Shuttle was on time and easy to work with. The rooms were basic but clean and location to airport was great.

Cons: Check in took a bit, not so much because of staff but a lot of people ride the shuttle so everyone is checking in at the same time.

Pros: The front office staff!

Cons: Shuttle driver on 4/8/20 at 7am was unprofessional, unbecoming, I did not feel safe while he drove sharp turns, too fast and jolted on stops. UNSAFE. All because myself and two other people were either late or didn¿t tell him what terminal. UNSAFE!

Pros: Nice staff. Beds were comfortable. Microwave and fridge in the room. Complementary bath items smelled good. Towel fresh and bleached.

Cons: Nothing stands out

Pros: Staff was great

Cons: No breakfast

Pros: Only the proximity to the airport and maybe their shuttle at least that existed.

Cons: They did not have a luggage cart this is unbelievable, I had to drag my 23kg bags myself to the 3rd floor I was mortified,The breakfast is a scam muffin and coffee unbelievable they could not even add even if it¿s just boiled egg as protein to balance

Pros: Close location to airport.

Cons: It was not very clean, will not stay here again.

Pros: It served its purpose.

Cons: Front desk kept waiting on people calling instead of checking guests in who were there in person. I just stood there for 20 minutes. Coffee was never replaced with fresh coffee the next morning and was literally ice cold.

Pros: Clean room

Cons: The day of check in the clerk actually charged my card for 100 dollars for incidentals when I checked in at 8pm and did not use or buy anything. I understand a hold, however she didn't do that. While checking the next morning the young man correct it.

Pros: The beds that it

Cons: The lady lied bout how much the deposit was and they took 250 off my card

Pros: I hated this hotel. It required a 250 deposit which i didnt have avaliable. They didn't let me stay and did not refund my 53 room fee. Straight crooks here.

Cons: I hated this place. The Asst Gen manager was combative and treated me like i was stupid. Guy straight up lied to me saying it says on the website there is a 250 deposit. Guy is either stupid or blind.

Pros: Nothing at all

Cons: Everything

Excellent facility and accommodations, easy process

Cons: $250 for the incidental fee! I couldn't believe the fee was 5x what I paid for the room! Never again!

Pros: The room was really clean and nice.

Cons: The manager was disrespectful and rude. Told me I had to leave because they messed up my reservation on my 3ed day staying there and it locked my debit card. So I had to go to bank to get resolved.

Pros: The only positive thing I have to say about this hotel is the the location was pretty much perfect for where I needed to be at the time.

Cons: The hotel is dirty and I felt uncomfortable even stepping on the floor in the room. There was a large brown stain on the comforter of my bed and the room smelled funny. The elevators seemed to need servicing, as they were very loud and clunky.

Pros: I never stayed there

Cons: they want 150 despot

Pros: The hotel is definitely a good deal for the money. The staff is friendly and the rooms were pretty clean.

Cons: They advertise breakfast and they have not had breakfast since I’ve been here. I Find that very unprofessional. Also we had to get the keys reactivated Every day because they were not working.

Pros: Comfortable bed n clean bathroom

Cons: AC was noisy, no fresh made cookies or drink No breakfast

Pros: Location

Cons: Booked room for two nights only stayed one due to being released from premises. Housekeeping went through my husbands belongings notice he had a firearm and told office assistant locked us out our room. Never received any refunds and was violated

Pros: It was ok. Essentially what you'd expect if you need a quick one night stay. Staff was nice.

Cons: The entire experience was average.

Pros: Loved the balcony, bed, pillows

Cons: The employee has zero customer skills. Rude, callous and is a disappointment compared to rest of this AMAZING staff. I have been staying here regularly now for 2 months and I will never go back because of Ami. I'm not the only one that feels this way

cozy clean and secure

Pros: Close to the airport and easy highway access to other Dallas/Arlington attractions and venues. The hotel itself was a little out dated and the lobby did not smell clean. However, the comfort, value and staff was great!

Pros: Loved the staff, extremely accommodating

Pros: The person at the front desk was nice.

Cons: The hotel was nasty. The room was old and stunk. The beds were uncomfortable and out blanket had cigarette burns in it.

Pros: I like the view you can watch those big planes fly up come down it was just beautiful

Cons: I can not complain

Pros: This hotel was a lovely treat after I unexpectedly got stuck in Dallas due to poor weather. The hotel smelt beautiful when I walked in, the staff were exceptional, friendly yet professional. The room was nice and roomy and the breakfast was great. The shuttle to the airport was really helpful also.

Cons: New pillows are needed

Pros: Near airport and restaurant and bar in hotel. Good food. tv didn't work when we arrived but repairman fixed within 10 minutes of reporting it.

Cons: We had two double beds, but if we both sat on bottom of bed, it would tip. Never had this happen before. Phone was unplugged so had to let charge before could use.

Pros: A short shuttle ride away. Friendly staff. A shop with (limited) real food if you arrive hungry after 10pm. Breakfast in the morning with very good coffee and biscuits!!! Which was a wonderful surprise.

Pros: close to the airport clean personable

Pros: amazing breakfast

Pros: Location

If stranded at airport, it is a good choice. Convenient shuttle

Pros: The young man checking us in was so helpful and funny. The bartender that evening, I wish I knew their names, was very nice. The hotel was just what we wanted! It was very clean. That will definitely be my go-to hotel when I am in Irving Dallas.

Cons: Nothing and I am very picky!!

Pros: Nice lobby / atrium area to arrive and hang out in, along with the Whisky Tango bar/restaurant. Good selection of snacks for purchase at front desk also.

Cons: Wish I knew on the website that they offered a free airport shuttle, would have saved me money from paying for an Uber.

Pros: Quiet room with good bed, coffee maker, good shuttle service, good lobby atmosphere and restaurant

Cons: Poor Drink & snack selections in lobby, over $4 for one soda.

Cons: Airport Shuttle is not real. They always have excuse.

Pros: extremely clean , employees were friendly and active with the customers why¿ll maintaining protocols

Cons: I have a large vehicle parking spaces were compact car size

Pros: Everything very clean

Cons: None

Pros: Location by airport

Cons: No one told us, we had to pay for parking our cat while gone. We told them we were there for shuttle to the airport. My husband had to call and go online and pay while we were T the airport when we were trying to board.

Pros: It was quiet.

Cons: I did not like that they advertised as ¿pet friendly ¿ but then charged me a non-refundable $50 fee. That is NOT pet friendly, in my opinion.

Pros: CHECK IN, STAFF MADE YOU FEEL WELCOMED

Cons: Everything was superb

Pros: The front desk clerk was fabulous! Made our day! We had a forced overnight on our way to Cabo and he had no idea, but he was delightful. The peeps at the bar were also very accommodating.

Pros: The price.

Cons: Front-desk staff wasn't very helpful. Breakfast was scant. Room was uninspiring.

Pros: cleanliness

Cons: called for shuttle at 12:05am,it would be 30 minutes or less. called again after 30 minutes, and told 10 more minutes. Came at 1:00am,I had to load my bags to shuttle with no help. Hotel construction wasn't noted when reserving, and it was extensive.

Pros: great night manager Great room with classical furnishings

Cons: One dirty phone receiver

Pros: Room was very clean with exception of the sheets. (Picked off quite a bit of hair for being clean?) Checkin/out was quick and friendly. Price was appropriate.

Cons: A/C was terrible; it was very humid in the room even with the system running, but I didn¿t want to complain since it was just a one-night stay. Also common area trash appeared to be waiting on housekeeper versus anyone else on staff cleaning it up.

Pros: Nice hotel. When calling, it was hard to get hold of. Also no drinking water in room. Was very thirsty from a long day of flying and lack of water. Also, restaurant was closed indefinitely until repairs get done, I think. We had to order out.

Cons: No complimentary breakfast for the price we paid.

Pros: The location

Cons: It needed to be cleaned better

Pros: The location is convenient

Cons: I waited in line for 40 minutes just to check in. Then it seemed only 2 of 3 elevators were working. When i got to the room, the key would not work. The room looked nice, but the lights went on and off and the bed was not very comfortable.

Pros: Great location. Poor clerk was swamped with airline vouchers for rooms because of a cancelled flight,

Pros: Staff

Cons: Bathtub very dirty. Chair had been peed in .dark circle and smelled bad.

Pros: Clean and updated

Cons: Waited over an hour for shuttle. We were at gate D. Only one shuttle running. Gates A, B, C were picked up first. By the time shuttle got to D, it was full. Ended up calling UBER Which took less than 25 minutes from calling, pickup, and drop off @ hotel.

Pros: The water in the shower was hot.

Cons: Where to start.... they only have King or Full size beds and the full size beds are not comfortable at all. We arrived to check in at 10PM and asked for a crib for our room. When we got to the room it was extremely hot, so we turned the AC on right away. We waited over 30 minutes for the crib. The room never cooled off so I called from desk. They said that they had to reset something around 10:30PM and it would take 45 minutes to cool the room down. An hour and a half later the room still wasn’t cool at all. I then callEd the front desk again, they said they could give another room but it would also take 45 minutes to cool it off, so we stayed. The next day as we checked out, I asked to speak to the hotel manager. She came out in blue jeans and look more it the manager of a 7/11. She told me that the AC went out the day before and their engineers couldn’t fix it. They wouldn’t they tell you their AC wasn’t working when you checked in??? It’s Texas in August! The pool was also a disappointment. Our son loves to swim so we got up the next day and took him to swim. He 8 and like most 8 years old boys get dirty and would rather stink then take a shower. He said the pool was too dirty to swim in! If an 8 year old boy tells you a pool is too dirty to swim in, it’s pretty bad. The manager told me that they didn’t have anybody to clean it that day. This hotel should not be called a Sheraton at all. It should be more like the Econolodge. Hands down the worse hotel experience my family has had. We are blessed to travel a lot and we always try and pick a nice Hotel chain. Our family expected a lot more from Sheraton.

Pros: Nothing

Cons: Ice machines where out of order in all floors. No one in the front while i was trying to check in. No cleaning room service when i stayed more then 2 days when i asked for it

Pros: Was not worth the money!! But for a small room with no view . View of a wall why even have a window?

Pros: Friendly Staff, very clean and accommodating.

Cons: We didn't mind being on the 13th floor. Other than there was sever weather consisting of high winds and there was something flapping and banging around that keep us up most of the night. Other than this loud racket, we had a very enjoyable stay.

Pros: Location

Cons: Pepsi vending machines dispensed hot beverages and dispensed different bottles then what was selected Rooms were hot

Pros: Location

Cons: No hot tub, pool was not usable (down for maintenance ) in the middle of the summer in 103 degree heat. Not good.

Pros: I liked the location

Cons: I did not like that housekeeping would open my blinds while I was away and that it would be hot in my room when I came back. I also did not like that the room did not come standard with a mini fridge nor a microwave.

Pros: Location

Cons: Cleanliness; hair left in shower and on toilet.

Cons: It was very uncomfortable the AC in my room did not work I was only there for one night so I didn't complain

Cons: Thought it was closer to the airport

Pros: Clean and close to airport

Cons: Really long walk to a handicap room.

Pros: I liked everything.

Cons: There was nothing not to like about hotel.

Pros: the room is so clean

Cons: I can hear noises outside my room

Pros: close to DFW

Cons: nothing in the room not even the basic or water 😡

Pros: What a really like about this place that it was very quiet and relaxing.

Cons: The only thing wasn't shuttle at the time that we needed to go to the airport.

Pros: The room was clean and comfortable with a full shower with glass doors. The internet connection was good.

Cons: Advertised amenities included a bar and restaurant. There was neither. The car entrance is on a one way freeway access road so the only way to leave is getting immediately on a freeway. There's no way to walk to anything from the hotel.

Great place to park and ride. Early morning flight to Las Vegas. Super helpful and friendly staff made it easy to access the airport, leave our vehicle safe for several days and the room exceeded our expectations

Pros: The shuttle bus from hotel to airport.

Cons: It was just a long wait. But it¿s fine.

Pros: Morning desk clerk was very helpful. The shuttle drivers are friendly and helpful as well

Cons: The night clerk, although a funny character is frankly just too casual and distracted.

Pros: Close to the airport and attractions restaurants good staff great breakfast

Cons: Nothing

Pros: It was clean

Cons: The pool was out (and according to the front desk had been out for sometime). I wish we had known that as a pool one one of our must haves. The front desk employees had zero customer service skills. Really disappointing

Cons: I selected this hotel based on the availability of a fitness center on site. Once I checked in I was told there was no fitness center

Pros: The staff was pleasant

Cons: My smoke detector kept beeping. Took off the wall only to replace. Dirty tub with dead bugs. I took pictures. On top of that hade one towel one face cloth and two hand towels in a double room. Never will I use this hotel again. Injured in car accident sat

Pros: The airport shuttle and the little courtyard!

Cons: nothing it was perfect and will use it for all our airport stays!

Pros: The room was big.

Cons: Yes. I booked this hotel due to it stating that there was a pool and hot tub. And the breakfast. None of it was true. The pool was closed due to no inspection, hot tub was broke and breakfast was an apple and a bottle water

Pros: Close to the airport Shuttle bus to airport

Pros: Extremely clean bathroom and room! Desk staff very friendly in a typical Texas fashion.

Cons: Disappointed that there was no fresh breakfast only a grab and go bag.

Cons: They offer airport transportation but left us at the airport for an hour and a half. They gave us the run around every time we called and told us “he is on the way”. This was a very sour end to our vacation. We will not be stayin

Pros: Airport shuttle

Cons: They didn’t have airport shuttle on new year day

Pros: Staff was friendly.

Cons: Next to freeway,very noisy. Hard to find.

Pros: Decent room for the price. Not too far from the airport .

Cons: The front Desk will not answer the phone so you have no way to get the shuttle. Even Though they Advertise a free shuttle It doesn't do you any good And you'll end up taking an Uber

Kind staff who go out of their way to help. Clean quiet room for a good night sleep!

Pros: Staff was extremely nice, King bed, Room was clean and a good size.

Pros: Hotel employee was awesome in Front Desk.

Pros: Room size and clean

Cons: No bfast because of COVID 19

Pros: Understanding the Covid-19 issues, they still advertise free breakfast, which is not true. Rented 2 rooms, TV in one did not work, only had 3 channels. But the worst part is if you are staying for the weekend, you must request housekeeping the day before.

Cons: Making you request housekeeping the day before you want it is ridiculous. Theren is no information about this unless you ask. Seems they are being as cheap as possible.

Pros: Decor, character, entrance area is impressive

Cons: Obviously, since it's near the airport, there's plenty of noise from jets taking off all day and night, but I expected that. It was the hwy road noise from main hwy out front. Rushing trucks and cars all night and roadway makes noise as cars travel on it.

Pros: Everything!!! From the pool to the court yard around the pool with gazebo. I brought my dog and they dont charge unless your pet destroys something. Thats a big plus!!! Rooms were clean. Will definitely be back to stay here!!!

Cons: The beds were too firm!!!

Pros: Included breakfast had good options for protein sources: sausage, eggs, yogurt, and wasn’t just bread products. Pets are allowed in the room. Convienent vanity area in the room made sharing easy.

Cons: In room coffee maker kept in bathroom; I prefer this device to not be in the bathroom. Tea selection was not replenished frequently.

The people that worked at he hotels were very helpful about directions and places to eat and visit.

Cons: Did not like the 1st floor room because of the back door that although remained locked, was a source of concern at night!!

Pros: Very close to DFW, friendly staff, nice rooms. Ground floor rooms may open to the courtyard.

Pros: I was impressed with how neat, clean, and comfortable the room was for the price. I would definitely stay there again.

Pros: I thought the rooms were very spacious and different; French doors on the bathroom and outer vanity. Beds were comfortable and it was nice to be able to get a menu on the TV, as we were from a different State and not familiar with the local channels. Loved the back door to the grounds/gazebo and high ceilings. Our flight was cancelled and our stay was last minute but we received friendly, quick service. Everyone was very nice. We were caught in an ice storm so the ready-made coffee in the lobby was a welcomed treat. Overall- a very nice and unexpected stay. I would absolutely return and recommend!

Cons: We did not have control of the heat/air. It got very warm overnight and was not comfortable.

Pros: The bed and bedding are comfortable.

Cons: Holiday needs to spend some money here. Updating the lobby and breakfast area doesn’t hide the fact that this is an older facility whose rooms need updating, bathrooms in particular. Why put tiny vanities that are barely larger than the sink in bathrooms that have huge spaces of room for larger vanities. The bathroom also had large circles on the wall where attempts to cover a torn off towel bar were not repaired. Our first room was smoky (tried to cover with cleaning products, phew), our iron was broken in second/final room, you get the idea. Day one breakfast was well supplied. Day two breakfast…and this was early…had no bacon, sausage, or yogurt.

Pros: Location was good - easily accessible to restaurants & shopping. Room was bigger than expected. It could have done with a couch or a table with some chairs. Bedding was clean & fresh which always enhances the stay. Bathroom was clean with enough towels. Good quality coffee machine with good coffee. There were only 2 teabags in the room.

Cons: At check in the assistant did not inform us that there would be no servicing of the rooms unless requested a day before. We learnt this from the service personnel attending to other rooms the following day. We’re not accustomed to this. Also we were given breakfast times for Sunday only. It was different on Monday and we nearly missed breakfast.

Pros: Breakfast was good. Bed was super comfy and I’m glad they had a shuttle b

Cons: Seems they use a shuttle for several hotels. It was crammed in the shuttle. Could use their own shuttle

Pros: next to airport big room

Cons: on the path to runway not very clean no restaurant

Pros: We arrived into DFW late evening on Saturday night returning from Europe. Knew we would be too tired to travel so made this reservation. They also have an airport shuttle that they called for us. Demarcus was the gentleman on duty and he was who I spoke to when I called for the shuttle. He was very nice, gave perfect directions and provided an ETA for the pickup. We were very lucky to only have to wait about 10 minutes to get the shuttle which filled up quickly. There were 8 seats filled and the driver was great. Did drop offs quickly as he had to return for more riders. At the hotel to check in Demarcus was handling check in, shuttle requests, front desk duties and he was not missing a beat. I hope this IHG location recognizes how hard he works. Breakfast buffet was fine. Everything was done well. Except for the carpet in the elevator Everything seemed clean and tidy. Would recommend.

Pros: Easy access to the airport with a free shuttle. Good breakfast. Comfortable rooms

Cons: Staff on arrival were a little brusque and not as welcoming as i would have liked

Pros: Leaving ot

Cons: Thus place had trash all over the place outside,the inside was dirty aswell.The elevator smellwd of mold and mildew.I was very dissappointed in this stay,ot was a $-- room charging over a ----.

Pros: spacious room was the best

Cons: a little smell of mold too long hall way to get my room, the building is widely too big

Pros: Did not get the room that I wanna find a handicap on the first floor did not have them ready so he said

Pros: The room has plenty of space, which makes the stay so comfortable.

Cons: Nothing.

Pros:  all other front desk employees were very friendly and helpful.

Cons: Bathtub needs some non-slip mats and a grip bar on both ends of the tub. Very difficult to shower as the tub was very slippery.

Pros: The beds were extremely comfortable! It made getting up to make our flight very difficult.

Pros: Free parking; quiet location

Cons: Shuttle accommodation was difficult and not satisfactory--had to wait at the airport at night for over an hour after being told several times they'd be there "shortly". Difficult to understand desk staff because of language differences.

Pros: My room was spacious, the hotel has an airport shuttle and free breakfast

Cons: The facility was very dated, the pool patio was locked, it was not very clean overall.

Pros: The front desk was awesome in accommodating our needs. Very friendly staff

Pros: Every staff member we talked to was very nice and help. Our room was very spacious. Breakfast was hot and a decent assortment. Great location!

Cons: My only complaint is that the elevator could use a little update/cleaning.

Pros: Great customer service. Great breakfast selection. Experience was great!

Cons: This note was filthy. I had live bugs in my room and dead ones too! Stayed 3 days and my room was not cleaned. Please don¿t be fooled that this hotel was worth the ratings given.

Pros: The desk clerk was friendly and helpful. We arrived very hungry after a hell day flying and getting through customs/security. He suggested a decent restaurant that was a five minute walk, saving us the "order a pizza" option.

Pros: Location and spacious room.

Pros: Spacious room, didn't feel cramped while there. It was clean and comfortable.

Pros: Nothing.

Cons: The sheets & bathroom were dirty, & the toiletries partially used. The carpet, even in the hall, didn't look vacuumed. My daughter said the line at the front desk was too long & she was tired, so she went to another hotel. Now I have to pay for 2 hotels!

Pros: Staff at the reception were awesome. Cleaning crew needs to be reorientated.

Pros: Quick drive to the airport.

Cons: Our room had a strong smell of cigarettes.

Pros: The Breakfast

Cons: The accommodation for room cleaning was poor! My entire stay, my room was not clean. No, fresh towels, trash pick up, etc. The front desk preceded to tell me they are short staff & covid guidelines. The staff should have communicated that @ check in!

Pros: Room was clean

Cons: You share a shuttle with 10 other hotels and I was the first one picked up then the dispatcher made the driver go around until the van was full, then I was the last stop so I spent over an hour in the van. The front desk guy said not his problem!

Pros: Close to DFW

Cons: They didn't answer the phone and their listing said they provided a sofa, which they would later tell me it didn't. Had to cancel my reservation.

Pros: The gentleman at front desk was extremely pleasant and helpful. The woman was rude and helped others with a horrible attitude.

Cons: The airport shuttle is not owned by HIE but rather shared with 6 hotels. This caused a 2 hour wait at airport. Upon calling HIE, as instructed, was told van was coming. When it did it was full!! Horrible pickup!

Pros: Huge room, comfy bed, realky friendly check in.

Cons: Shuttle was horrible. Old unit, metal bar in the middle of my back. Circled the airport 4 times. We were the first ones on, but went back by the same place they picked us up 3 more times until the van was full. Not a dedicated shuttle.

Pros: The front desk lady was very nice

Cons: The shuttle never showed up after being put on hold multiple times for nearly 10 minutes. It took over 20 minutes to get checked in.

Cons: The noise from both the freeway and plans was constant through out the day and night.

Pros: Front desk staff and proximity to DFW.

Cons: The hotel was average but the shuttle from the airport to the hotel was disappointing. The shuttle picks up and drops off for 6 different hotels. The van is old without adequate working seatbelts and very distracted and careless driver.

Pros: The bed

Cons: Smell of marijuana in hallway and carpets were on the dirtier side, could use freshening up.

Pros: Room was large

Cons: The lobby area and hallways were not clean.

Pros: Noisy Understaffed Long time to register minimal breakfast selection

Pros: Bed was comfortable and in a good location

Cons: The hotel smelled like mildew and the room was very strong. We booked 2 nights because are plane got in at 6am then they said they didn¿t have a room for us after I paid for it. Then gave us the wrong room so we had to change rooms.

Pros: The manager was very helpful

Cons: Did not like the old look and feel, also didn't like the (what looked like) water/mold stain visible in the hallway on the way to the room. Though not part of the hotel, I also didn't like the shuttle service the hotel uses, it's very rickety.

Pros: The front desk people were great! They were very nice and helpful 

Cons: No hotel-owned shuttle service. Contracted shuttle was dirty, smelly, and took forever. When we called the shuttle s supposed to be there in 15 -20 minutes; it took him almost 40! The driver kept looping around the terminals until the shuttle was full.

Pros: The room was nice service was good

Cons: They had roaches one I had to kill in the tub

Pros: I liked the size of the room and the location to our event

Cons: The only thing I didn't understand is how there was one wash rag for the room, we asked for more and we were handed large hand towels. I have never stayed at a Holiday Inn that didn't replace the dirty towels with clean towels each day.

Cons: Not made aware of no cleaning services. No towels. Loud guests hanging out in the halls at 3am. Yelling, partying.

Pros: location

Cons: carpet was damp room stunk entire time tub dirty

Pros: Nothing

Cons: The staff who checked us in was rude and the air conditioner did not work in the room.

Cons: Check in took too long. Hotel kind of on the junky side.

Cons: Did not have the room I paid for. Same thing happened to other guests. I paid for a suite. I was told they were all sold out. Do not stay here

Pros: Nothing, it was under construction and system wasn't working.

Cons: Check in took too long due to reservation not being in the system.

Pros: Location

Cons: Customer Service (of any kind), they were focused on themselves only. No bugs in the room/bed!!!!! Signage that was accurate and beneficial.

Pros: Love the location & staff were friendly and helpful

Cons: Heating/AC unit was horribly noisy. Totally destroyed our sleep, which is the reason for staying in a hotel!!!

Pros: No comment.

Cons: Yes. The photos on the website is very deceptive. The room appeared to be a 1/2 step up from a Motel 6. The shower head cover was broken along with extremely low water pressure. Unfinished base boards along the tub and paint runs over the electrical plug.

Cons: Waited 30 minuets to Check in at the front desk. It was 10:30 pm when I arrived. The bed was extremely hard.

Pros: The experience was terrible it was very dirty the bathroom had poop and pii and when I went talk with the guy we showe like he doesn't care. I did not stayed in this hotel I have tk go and find another one and they said will return my money but until now

Cons: Nothing like i nope they return my money soon still waiting bad service and very dirty.

Pros: The Godforsaken place is under renovation. Many of your visitors are not aware of this. Avoid this place until they are fully functional. Horrible housekeeping and general attitude of the staff. They fell far below even the worst American standards.

Cons: Showers run cold; beds are horrible and general room conditions are in construction/totally redo mode. You can guess how your vacation would be in such pathetic - but, unadvertised - conditions. I am still in a state is extreme shock.

Pros: Location

Cons: A/C rattled so loudly it could be heard in the restroom with the door closed. Not able to rest. Told staff who just look at me like I had three heads and said, Sorry. Won't be back to that location. Stay in the airport area often but not there

Pros: It's proximity to the airport.

Cons: The entire hotel is undergoing a massive renovation. NOTHING works. No fitness center, no guest laundry, no swimming pool ...don't stay here until Aug 2018

Cons: There was a mix up in my check in. They had given my room away. Check-in was more than an hour. Half the machines in the gym were out of order.

Pros: So disappointed I did not stay the second night. Old dirty in great need of a redo.

Cons: Would not do it again:(. Very disappointed old and dirty. Not a comfortable place at all. Will not do again.

Pros: Location

Cons: The carpet in the room was soiled and dirty. There was bits and pieces of trash left on the floor from previous guests. The continental breakfast was absolutely horrible! Coffee was horrible!

Pros: Location was easy to get to and from the airport.

Cons: Hotel was a little older. Little things ike towel holder in the bathroom was not available. Overall just an ok hotel.

Pros: The location was right in between a few of the places we planned to visit which made travelling easy. We have small children, and they enjoyed watching the big airliners fly overhead. The pool was nice and a relaxing way to cool off after a hot day of seeing the area attractions.

Cons: We booked a king suite with sofa bed, but no sheet was provided for the sofa bed. The second night we stayed was going along fine until we turned in on for bed and found bugs everywhere on the bedding, nightstands, and sofa bed...they were small flying bugs twice the size of a gnat. We never opened any Windows so I don't know where they came from. We booked our room for a good deal only to find out after we stayed that we were charges an additional $70 by the hotel for some misunderstanding regarding to the number of guests we had...essentially our toddler and preschooler were somehow considered to be two extra adults so the charges were added.

Pros: I LOVED THE BREAKFAST AS ALWAYS. VERY CHILD FRIENDLY. WIFI CONNECTION WAS VERY STRONG. I WILL ALWAYS STAY HERE WHEN VISITING DALLAS!

Pros: I've never had such an amazing experience with ALL of hotel employees except at this location! Brande and Britane especially were two amazing individuals who helped me and my son get checked in and walk us through to local spots to grab a late night dinner. I'd recommend this hotel to anyone. It was super clean and just overall friendly. Wish there was an indoor pool but can't have it all! Again, Britane and Brandi made my night worth the drive up there. They were so awesome!

Pros: I left my asthma inhaler in my room, bed to be exact. I called spoke to Janice she said no one found it. As I was trying to arrange a refill & find a pharmacy I got a call from Janice she had my inhaler. I was thrilled she was so helpful!!!

Cons: Be aware.. There is free shuttle to the airport but NO free parking at the hotel. The shuttle service experience was bad.. Does not run often.. On our way back.. It took us 1:30 min of waiting at the airport..!

Pros: The room was super clean and very spacious. It was also very quiet despite facing a major interstate.

Pros: The employees,from the manager to the housekeepers, EVERYONES attitude towards ALL their customers has been outstanding. That's much appreciated with my family due to our circumstances durring this time....

Cons: The pool is indoors. But there is nobair circulation so it is hot and stuffy, but that's about it.

Pros: It was a nice quite place

Cons: When taking a shower the water had a bad oder like sewer.

Cons: check in was chaotic and being after midnight not something one expected.

Pros: Great for overnight before flying.

Pros: Like the location although the only restaurant close is Whataburger and it¿s super expensive. 1 meal and added 1extra drink was over 18$¿

Cons: Rooms have a mildew smell and feel humid.

Pros: Breakfast was delicious

Cons: Expanded restaurant hours

Pros: As expected for star level. Easy in and out.

Cons: No free breakfast. Staff were pleasant enough but didn't go above and beyond.

Pros: Loved the professionalism and cleanliness of the property. Rooms a spacious very nicely setup. Awesome location

Cons: No.

Pros: Bed was VERY comfortable.

Cons: Shuttle pickup at the airport was challenging.

Pros: Staff

Cons: The 100.00 deposit we had to give before we checked in.

Pros: The king size bed was so comfy n huge!!! I would have slept longer if my gkids hadn¿t woke me up. The front desk clerk was absolutely the best and very helpful.

Cons: I do wish the swimming pool opened earlier than 10am. It¿s hard to get a quick swim in with two kids when check out is at 11am.

Pros: Best customer service ever at the Clarion

Cons: No

Pros: It met my needs - staff friendly, bed comfortable, room clean!

Cons: No place that I could find to purchase fresh food. They did provide a kiosk of instant meals and options but I do not eat processed food.

Pros: Location is ok. Room was NOT clean and we asked for another blanket because ours was heavily stained/dirty. We were told we could not have another blanket by the guy at the front desk! I didn¿t appreciate that at all and I would like to have a refun

Cons: Room was NOT clean and we asked for another blanket because ours was heavily stained/dirty. We were told we could not have another blanket by the guy at the front desk! I didn¿t appreciate that at all and I would like to have a REFUND on both of my ro

Pros: Can only comment on customer service which was terrible since unable to contact van to pickup at airport. Manager changed view on van several times and said they always answer phone, not true.

Cons: Could not contact shuttle to pickup at DFW after confirming via phone shuttle was available 24/7. Manager stated it is a courtesy van and they are not obligated to pickup, ended up sleeping in airport. This is false advertisement,terrible service.

Pros: Hotel shuttle Convenient location Items available for purchase

Cons: 2 roaches in the room.

Pros: It¿s proximity to the airport and price.

Cons: The lights were weird. Confusing to turn on. Multiple switches had to be in for the lights to work.

Pros: Very quiet at times

Cons: No breakfast

Pros: Clean a spacious

Cons: No breakfast

Pros: .

Cons: .

Pros: Comfortable bed

Cons: Cold water in morning for shower

Pros: Nothing at all

Cons: The hotel room smelled like death. Every square inch was filthy. The carpet was so nasty that our bare feet stuck to the floor. It smelled like it had flooded in that room and it had never been addressed. Everything was super old with a layer of paint

Pros: They had a good reliable airport shuttle.

Cons: They need to open their restaurant. No eating options for travelers without automobiles.

Pros: the pool and hot tub were operational

Cons: Had an issue to discuss with hotel man.According to staff,the manager is never on site.My issue was an additional $25 charge to check into my room at noon.Paid the $25 and the room was ready.Also,went to the front desk to request wake up call,did not get

Pros: Location, staff

Cons: Towels were damp when we checked in. Room smelled bad (drain in shower).

Pros: Proximity to the airport.

Cons: Room was close to rail track. Train ran all night, I could not sleep. finally slept about 6 am. woke up at 11.45 am. Check out was noon, I pleaded with the front desk to allow me 30 minutes to shower & exit. $25 for every minute beyond noon he insisted.

Pros: Desk staff were helpful with locating the shuttle from airport. Easy check in offered a wake up call reminder for shuttle back to airport.

Cons: The room could have been cleaner. The surfaces of tables and dresser were sticky. The cords were sticky with hair and lint.

Pros: Good location.

Pros: Location

Cons: Rooms were dated. Rooms smelled musty and dirty. Sheets had a yucky residue feeling. Drapes were nasty and dirty with white powdery residue. Walls were dirty.

Pros: Clean room inside

Cons: A lot of trash outside room and all over parking lot, loud music people partying till early morning hours .

Pros: Location

Cons: Jacuzzi was dirty, the room was EXTREMELY SMALL, and the USB plugs didn't work

Pros: Checking in and checking out

Cons: Housekeeping never came by the room the entire stay. The breakfast as advertised did not exist! The air kept going out. I've been to motels better than this.. Definitely wont be returning. The hotel was nothing as advertised

Pros: Shuttle service

Cons: Cleanliness of the room was an issue. The lady at the front desk was taking personal calls on her phone while checking me in.

Cons: The hallway smelled like marijuana. Two dead roaches in the bathroom.

Pros: A few minutes from airport.C

Cons: Customer waited 2 hrs for shuttle, caught another hotels bus,sarcastic clerk made nutty excuses. Old dingy mix match towels, sticky carpet, no breakfast. I left an hr earlier in fear of shuttle issues surving several hotels. Room was cheap still got less.

Cons: Our AC was broken and we were unable to turn it off or up. We told the front desk, but no one came.

Pros: The bed was very comfortable

Cons: We asked for an extra pillow and blanket and they refused to get us one. I have problems with my hip and needed the extra to prop my legs up.

Cons: Allotted room was not made up and they offered another room. Room was ok.

Pros: They was able to move me into a different room

Cons: I did not like that nets were flying around and going up under the sink and I also did not like laying in the bed and waking up to bug bites all on my arms and legs.

Pros: Shuttle to dfw airport

Cons: Arriving at the hotel, the front desk person was more rude than anything. Got to the room and there was an unknown horrible, foul smell. Not a good hotel even at a bargain.

Pros: Close to hotel

Cons: Very poor customer service. The receptionist(shift) was very rude and disrespectful.

Pros: Absolutely nothing

Cons: I had items that were stolen from my room while we were gone. I¿m waiting for the hotel to respond to see how they¿re going to compensate me for the items that are missing. I will never ever use this hotel option again

Pros: basic room. seemed clean.

Cons: thinnest walls I have ever experienced in a hotel. I could hear conversations in the next room.

Pros: I am a frequent traveler and this place is not worth the fee.

Cons: The front desk rep was rude

Pros: I don’t like the surprise of the hidden fees it’s been three days and they still haven’t credited my account with the deposit I had to pay at the time I checked in! I wasn’t aware of this and I didn’t read this informati

Cons: The hotel was average

Pros: Location

Cons: The hotel employee seems a problem when I have to check in with her - not a pleasant experience when she is at the front desk

Pros: The bed was so comfortable and there were so many pillows!!

Cons: The staff was not friendly when it came to accommodations. When I got out of the shower my initial night in the hotel I hopped in my bed and a spider climbed down on my shoulder. FREAKED ME OUT. No breakfast, however there's a new bistro Downstairs.

Pros: It was in a very good location for airport parking.

Cons: I had extremely loud neighbors!! I called the front desk to report it but obviously nothing was done to handle the situation because they were loud, partying, and cussing until well past 3am, I had 2 young children with me and we had an early flight.

Pros: Shuttle to airport was convenient

Cons: Unpleasant odor in the lobby

Pros: Said free breakfast and theres no free breakfast.

Cons: Charged $12 a person for breakfast.

Pros: N/A

Cons: Dead cockroaches on floor in room

Pros: The shuttle.

Cons: Air conditioner was far too loud. Uncomfortable bed.

Pros: No much ... other then close to airport .

Cons: The shuttle was a complete mess... they have different people going to all the hotels , so they are in a hurry and he dropped us off at the airport half a mile from our arriving family... then had to walk back the half mile to be picked up.

nice room,good breakfast,comfortable bed. bit of a hitch when I arrived,said I did not have a booking,but handed over my online booking receipt ,and after some delay I was allocated a room I did not know there was a free shuttle,when I arrived so took taxi,but used shuttle to return to airport

Pros: Excellent price (booked through a third party), very nice staff & customer service, shuttle services are very organized, free hot breakfast is a nice perk, and the rooms were comfortable.

Cons: The room for breakfast was a bit small so it gets a bit crowded when guests arrive about an hr before breakfast ends.

Pros: Nice inxepensive rooms, indoor pool and hot tub are nice. Shuttle to the airport was biggest reason for staying here. We were able to leave our vehicle for less than parking at the airport.

Cons: Only complaint would be not enough parking spaces.

Pros: Quick and easy check in/out when prepaid through Kayak. We had an early flight and parked at the parking spot right down the street. Took us less than we minutes from the time we left our room until we made it to the airport.

Pros: Very good value for the money. Fast and reliable wifi, full breakfast, new cardio machines, and comfortable room. Perfect for the single business traveler who is in and out.

Cons: It's a little aged and it shows in some places but for only $60 a night I would definitely stay there again if traveling by myself. Not sure about a double room but the single, king size bed room was too small for two people, in my opinion.

Pros: Helpful friendly staff.

Cons: I am gluten intolerant and there wasn't many options for me to eat.

Pros: Loved breakfast

Cons: There was a beeping noise like a truck reversing all night. Had to sleep with my ear plugs in. Not sure if this was a once off so not really complaining about it

Pros: * fairly easy to find and close to airport * looks brand new * nice indoor pool and hot tub * pleasant staff * hourly shuttle to DFW if needed

Cons: * wish the breakfast buffet was open later than 9am. Not all travelers are on business.

Pros: It was amazing they always cleaned the room everyday. The only thing not enough parking but it wasn't bad

Cons: It was all great.

Pros: Room was quiet

Cons: Hotel had not received the reservation from Kayak

Pros: Very comfy beds. Great access to everything.

Cons: No towels in the pool area, key kept locking me out of my room. But otherwise great. Great value for what I paid!!

Pros: Very nice place!!

Cons: People who is in the front desk

Pros: clean, no bugs

Cons: construction on the road next to hotel

Pros: Convenient to the freeway

Cons: Nothing

Pros: not much

Cons: the coffee maker and the ac werent working right even when i switched rooms. the lady at the front desk was very short with me and honestly just seems like she dosent care and dosent like helping people at all. she never smiles. not friendly or personable. not aure why she works there if she dosent like helping people.

Pros: The rooms were great quality for a great price.

Cons: the staff was not great. The lady at the front desk wasnt very professional, rushed and seemed like she didnt want to be bothered. One of the houskeepers looked mad when i asked her for toilet paper. overall, the staff is not friendly at all and they are not pleasant to be around.

Pros: convince location towards to the airport

Cons: I have no bad complaints

Pros: Nice quiet stay.

Cons: No food places close

Pros: Room and sofa bed

Pros: The location not bad not far the airport and restaurants

Cons: I had an accessible rom not to much accessible it was a big room no outlets to charge your phone or computer 1 waste basket in the room the bathroom did have a rail but not very stable the toilet was raised but not very sturdy seat kept moving

Pros: Location

Cons: Dirty lobby, unfriendly staff, dirty rooms, no ice machines

Pros: Overall the hotel was nice and the rooms clean.

Cons: The advertised shuttle service to the airport was unavailable at the time we booked it for. We had to take a ride share and ended up paying over $50. I had booked us this hotel because of the shuttle service it provided. Frustrating. Will contact Wingate.

Pros: Rooms clean and updated after some remodeling

Cons: Right next to a semi runner down motel

Pros: Location,free hot breakfast

Cons: N/A

Pros: Easy to get to. Remodeled rooms are very nice and clean.

Cons: There seemed to be one well trained front desk person. Others had to ask her for help during check-in. That issue should adjust itself with time. Parking in a high traffic area is at a premium.

Pros: Proximity to the airport

Cons: The entire hotel reeked of marijuana. There were several things in the lobby and in our room that were in complete disrepair, and the front desk staff seemed indifferent to my being there.

Pros: Nice breakfaat

Cons: Rude staff

Pros: Very friendly staff

Cons: It had a smell in the lobby but think it was due to renovation

Pros: How fast we were able to check in and out.

Cons: There was only one staff member and he was very rude.

Pros: Quick check out.

Cons: False advertising & rude staff.

Pros: Clean close to airport

Cons: No

Pros: I like the cleanliness very roomy and spacious staff is wonderful smell so good when you walk in definitely met my expectations definitely would recommend this hotel

Pros: They are remodeling, the room we stayed in had been finished and it was very very nice, very clean, new beds, we love the new coffee pot. We will be coming back soon.

Cons: Maybe finish the hall way with new carpet.

Pros: How clean it was.

Cons: I was stuck at the airport for two hours after a long flight, I had to catch an uber. The breakfast was not good. Fake eggs, and bacon. I would book somewhere else.

Pros: Just location and size of room

Cons: How much noise you can hear. People are up all hours of day and you can hear it all. I would never stay here again.

Pros: The hotel was under construction, however, the room I was in was renovated.

Cons: The front desk clerk was extremely rude. She was abrasive, over talked me and refused to give me her name when I mentioned I was going to report her. I've never experienced such poor customer service from someone in the hospitality industry. Disappointing

Pros: Website state free parking, free shuttle to airport!! Main reason I booked our reservation. Individual when we checked in was very rude when we asked about using the shuttle. She asked what are you going to do with you car?

Cons: This was when we learned we could not even pay to leave our car while gone -we already had reservations to stay there when we return 10/24. She told us the airport would not allow them to do that. The red roof inn right next door offers this serv

Pros: Very clean rooms. The quality of the room overall was very nice.

Cons: The lobby, halls, and elevators all showed a lot of age. The rooms were nicer than the rest of the hotel seemed.

Pros: parking

Cons: inattentive desk attendants at night. Unknowledgable desk staff lots of closed and or broken facilities. THIS PLACE CHARGED OUR CREDIT CARD WHEN ONLY A CREDIT HOLD WAS AUTHORIZED. i CALLED AND ASKED WHY AND WAS TOLD IT WAS THERE POLICY. THEFT!

Pros: The staff was super friendly

Cons: The hotel was under renovation and was filthy , the room I stayed in had broken locks and a door that needed to be replaced

Pros: Free shuttle to the airport

Cons: Pool was broken for with no water or plans to fix it. Bugs in hotel cups. Uncomfortable bed and pillows. Pealing paint Carpet bunched up (not tight) Dated rooms Unappetizing breakfast Disappointing work out room

Cons: The listing showed a pool, which was closed. The listing showed a restaurant onsite. There was not a restaurant onsite.

Pros: The breakfast was good.

Cons: They advertised pool and it was not in service. In fact had a foot of green slime in it... very disgusting. Not sure about if they advertised cable , but just had free channels. Definitely not a 3 star hotel.

Cons: This is a 2 1/2 star hotel! Nasty van which stops at multiple hotels to and from airport.

Cons: Dirty and old. More like 2stars. No way 3

Pros: The staff was pleasant and the location was great

Cons: The hotel says no pets. I have stayed in hotels that allow pets that were cleaner then this hotel. The room was ok, asked for a non-smoking room, however the room smelled like stale cigarettes, the carpet was all stained, the room had 2 double beds and 1 was hard as rock and lumpy and the tub had peeling paint One side of the elevator was out of order...the indoor jacuzzi was out of order and the waffle maker in the dining room was out of order.

Pros: All around good place to stay. We found it very centrally located to everything we were there to do.

Cons: A little lower level of guests then we would of preferred.

Pros: cheap close to the airport perfect for a layover

Cons: lobby closes early it smells like old cigarettes. No vending machines

Pros: staff

Cons: the room had terrible smoke smell and overall felt/looked not too neat

Pros: location

Cons: it’s a little bit old. it has like smoking smell and hair dryer didn’t work

Pros: location was great for flights

Cons: Hotel was not clean. Stains, dust, an bad odors.

Pros: LOCATION IS QUITE AND CLOSE TO THE AIRPORT . IT IS NICE HOTEL IF YOU LIKE TO COOK AND I LIKE THE STAFF THEY ALLOW ME TO CHECK IN ONE HOUR EARLY AND ALSO THEY LET ME STAY ONE HOUR MORE FOR THE CHECK OUT.

Cons: THE BREAKFAST IS LIMITED . IT IS ONLY COFFEE AND SOME KIND OF SNACKS.YOU HAVE TO HAVE A CAR , IN ORDER TO GO FOR SHOPPING OR ANY RESTURANT OR COFFEE SHOP.

Pros: Dirty, noisy, smell like cigarettes The staff took a lot longer than any other hotel to get as a room despite the reservation being done and provided to them

Cons: Didn’t like a single thing

Pros: It met my standards

Cons: Clients with little kids should be on the first floor... its hard to sleep when ppl are stomping above you

Pros: It was reasonably clean, if dated and beat up.

Cons: The promised airport shuttle didn't exist, the "extraordinary" breakfast was a pre-packaged muffin that (I'm not making this up) literally had mold on it, the hotel didn't recognize my prepayment on booking.com and forced me to pay a second time for the room as well as give them a $100 deposit and the desk clerk was positively hostile when I objected to all these extra charges.

Pros: The front desk staff  and the gentleman worked hard to resolve a computer sign in glitch. They were very friendly.

Cons: The kitchen was great, but it had no dishes/cookwear or microwave. The booking website states breakfast, there is none. The front desk said they been trying to get this corrected for years.

The front desk women didn’t want to help me they rather be on their cell phones

No 24 hour front desk.

Pros: Front desk staff was great!

Pros: Awesome staff. I always appreciate Tiffany¿s high level of professionalism.

Cons: N/A

Pros: The staff has been really helpful and nice. I also love that they accept pets

Pros: Location

Cons: Very dirty

Pros: Proximity to airport

Cons: The kitchen had nothing - not a glass or a plate or a fork. No coffee maker.

Pros: Price

Cons: Plumbing

Cons: This hotel felt really dirty to me. There were gnats in my room, along with ants.

Cons: Slow internet No housekeeping

Pros: The location was excellent. I used it to stay in before a flight at DFW. The bed was very comfortable.

Cons: It is very dated and in need of updates, but I didn¿t expect much for the price.

Pros: Everything is good i

Cons: I like

Pros: Great service, great place to stay

Cons: N/A

Pros: Staff is very polite and available.

Cons: I would like the option to plug my laptop into an ethernet port.

Pros: The kitchen

Cons: The AC didn't work.

Cons: Arrived an hour and a half after normal check in and the room still wasn¿t ready for another 20 minutes. Doors were broken.

Pros: Location 20min from where we where going.

Cons: I was overcharged on my card the staff was horrible and there wasn't anyone who knew why I had been over charged, there was no breakfast, restrooms where horrible. Definently will not be staying here again.

Pros: The kitchen

Cons: The hotel had roaches.

Pros: It was in a good neighbourhood based on how much we paid.

Cons: We checked out one day earlier and we still have not received our refund!!!

Pros: Mask were enforced for everyone safety

Cons: N/A

Pros: Cheap

Cons: Stomping

Pros: They supply dishes

Cons: The bed was uncomfortable and hard

Cons: The room was not fully ready for new guests had only one pillow and no soap

Pros: The lady at the front desk was very nice. 

Cons: I did like the fact was a large room.

Pros: Staff and location

Cons: I have been trying to get a receipt since front desk checkout. The person on duty said I would get it via email...have never received it. I have sent two emails to the hotel...no response at all. Very disappointed, and considering what else can be done.

Cons: The sheets were dirty as well as the floors . The blow dryer didn’t work( much to my surprise) the next morning .

Pros: Close to airport

Pros: Th stay included free breakfast and the bed the was the comfortable.

Cons: Overall, the stay was good.

Pros: Price and hotel was OK fir a very short stay.

Cons: Just a crappy, cheap hotel.

Pros: Close to dfw via uber

Cons: Breakfast was included but empty by 8:30am

Cons: The front desk staff was rude and not helpful.

Cons: The continental breakfast was coffee and granola bars. The room smelled like urine. The front desk last was extremely rude!! The room was not very clean, the hair dryer didn't work, the carpet and floor was sticky.

Pros: Location

Cons: Room was clean. Staff was good. Only thing that I saw that could be improved was that elevators could use a good cleaning.

Cons: My room was dirty. Upon enter my room it was unlocked and the door was open. The sheets had visible hair on them.

Pros: Nothing

Cons: Horrible, unhelpful staff. Will never stay at this hotel again.

Cons: There was trash left on the bathroom floor when I came in. Second issue, I paid the incidental fee ($100) with a credit card and was assure it would credit back as soon as I checked out. That wasn’t the case. I just wish I had known it wouldn’t be returned immediately, as that was the card I was traveling with.