Hotels near Dallas/Fort Worth Airport

Pros: Great location and great staffs.

Cons: The breakfast could have more selection.

Pros: Desk clerk was so friendly and helpful with any question I had.

Cons: The pillows are bad, flat as a pancake other than that is was excellent.

Pros: They didn't have enough choices of kids cereal for breakfast at breakfast bar.had to purchase from near by target.kitchenette was great in room, had dishes and hotel offered a hot plate to cook if desired.

Cons: Pull out sofa could have better mattress or more padding,pillows are cheap you need three to make one pillow.Not enough cereal choices for kids.

Pros: Clean and no smell of pets. I also love how you went the extra mile to clean the rooms due to COVID then sealed the rooms with the clean Lysol seal

Cons: Clean inside and outside

Pros: The hotel clerks were super friendly. The grab and go breakfast was plentiful with a lot of excellent choice. The beds were very comfortable. Room was well stocked. Very clean. Water was hot- as I like it- and pressure was excellent. I will recommend this hotel to everyone!

Cons: The hotel from airport shuttle was not running at the time we arrived but cabs were readily available.

Pros:  

Cons: From the beginning my experience was great. Hotel employee was great. She was able to get me into a room earlier. She always had a pleasant greeting for everybody. Great hotel.

Pros: The hotel was very well appointed, better workout facilities than most hotels and provided everything you could want. The rooms were great.

Cons: The only negative was that several guests didn't wear masks in public areas and one of the staff was interacting with them like they were buddies. Didn't mention wearing a mask and definitely shouldn't have made it look like it was acceptable.

Pros: Great staff.

Cons: I wasnt aware the shuttle didnt run on the weekend so was stuck at airport til I found ride. Figured I would be good getting to the airport Wednesday. When I inquired that morning I was told it was limited 9a or 11a. I needed 10a again left in lurch & $+

Pros: Super clean and new

Pros: This has to be one of if not the best hotels I have had the pleasure to stay in. They let me check in early and after a mix up about my flight back to Texas they allowed me to check out late. They did not have to do either. Everyone was great !!!!!!!!!!!!

Pros: The staff was very friendly and accommodating.

Cons: The electric went out the last night of the stay.

Pros: One of my best experiences ever staying in any hotel, which includes internationally. The staff was top-notch and all amenities were 5-star. You can tell effort is put in to make sure everything is perfect for guests.

Pros: Lobby, breakfast choices, staff.

Cons: Bed was small -- did not appear to be even Queen size. One of us had to take the couch.

Pros: All was good !!

Cons: Only problem was on arrival we had to wait too long in registration line to get our room !!

Pros: Hotel Staff and Breakfast. Location is somewhat hidden and I didn't get the rooms I thought I had booked but overall was a good value.

Cons: Location is a little out of the way and I believed I had booked a room with two"BEDS" ! It's a really nice updated property.

Pros: Almost everything

Cons: No locks on the restroom sliding doors (we were in the king bedroom suite), which makes it weird if multiple people are staying together.

Pros: The room was spacious and clean.

Cons: The bathroom door did not have a lock!

Pros: Nice room, well-equipped although I didn't need a suite. Very good oatmeal and add-ins at breakfast. Staff unapologetic about serious shuttle problem, very off-hand.

Cons: TERRIBLE shuttle service on arrival (good in a.m.). They said it would be 20 minutes, when I called again they said another 10, but it was an hour. If they'd leveled w. me, I would have taken a cab since I was waiting in the cold outside late at night.

Pros: Location of hotel is not too good if you do not have the use of a car, but this.is offset by the courtesy car/van and staff are only too happy to take you to and from the local DART statiion and the Grapevine Mall. Local outlets are willing to del,er food

Cons: Location for amenities

Pros: No enough stars or good words for this place. The staff was so nice and very helpful. The breakfast was great. The rooms were top notch and the shuttle driver was the sweetest soul. I’ll never stay anywhere else.

Pros: Hot water air conditioning

Cons: Breakfast No decaf, no juices, very limited

Pros: Location was great. Central to all kinds of shopping and eating places.

Cons: I was expecting more from the reviews that I saw on booking.com. The hotel was not as clean as I expected and was pretty run down. I thought the shower was going to flood. Electrical outlets looked unsafe on the walls. Cleaning crew was knocking on our door early in the morning way before check out.

Pros: We didn't have breakfast. The location was perfect for us and the shops/food options around the hotel are great.

Cons: It was difficult to hear the clerk during checking due to the background noise in the lobby. The hard surfaces seem to reflect the noise in the lobby.

Cons: Front desk customer service was horrible. Didn't want to help me but spent forever helping the 20 other people who were waiting in the lobby because they had one person working on a weekend night and for some weird reason you don't get room keys so they have to walk you up to your room. Wasted time that could be used to get people checked in faster. Makes no sense.

Pros: everything exceeded my expectations

Cons: I have nothing to complain about

Pros: The size of the room and all of the amenities were outstanding.

Pros: Minimalist design is well thought-out; common areas pleasant with a variety of excellent amenities.

Cons: Although it was very clean, the cleaning agents smelled way too harsh. Permeated entire hotel. Aren’t more gentle (and more green) cleaning supplies a better idea?

Pros: Clean, well maintained property in a great locatio

Cons: No

Pros: I like just about everything. The room, the location and the service

Cons: My room was next to the elevator and it was a bit noisy, especially late at night. If it wasn't for that, I would have rated it a point higher but it was still enjoyable.

Pros: Very clean ..

Cons: The windows in my room was very nasty room 324

Pros: Clean and felt very comfortable and family oriented. Like home.

Cons: Going through bedroom to get to the bathroom.

Pros: I love that it was always clean & smelling fresh. The staff will make you feel at home. I never had a bad moment at Residence Inn.

Cons: They need a bigger workout room.

Pros: I love the comfort of my stay.

Cons: I didn’t like the fact that during one of my stats, I was told that I owe $176. They charged my card for $318. They put my account into a negative. I always paid my amount upfront . I never had my stay credited to my room. They wouldn’t allow me to do that. I tried to speak to a manager but was told that he was busy. I just took that lost and didn’t complain.

Pros: The accommodations were nice. I liked the two bedrooms with the kitchen/living room inbetween.

Cons: The room was not cleaned or refreshed after the first night. We paid extra for breakfast to be included. The breakfast was what they called "grab and go". It was awful.

Pros: Even though there were airplanes flying overhead you couldn't hear them inside the room, the hotel was acquired the property well-maintained and super clean

Cons: Nope... it was fantastic like a higher Stared property

Pros: Value.

Cons: Bring back the kitchen.

Pros: The large room

Cons: Breakfast was pretty limited

Pros: Close to the airport, the shuttle driver was so nice and helpful and took us to a great place for dinner, the room was way nicer than expected. The pictures when booking are old. They should update them because it is so nice.

Pros: proximity to the airport

Cons: - welcomed by a small critter in the room - dirty toilet seat - in industrial neighborhood

Pros: Staff was friendly and hot breakfast provided!

Cons: There was yellow jackets in the room but once I killed them that was the end of them.

Pros: It smelled clean. It was roomy, we liked the setup.

Cons: The toilet was not clean. The steam from the shower set off the smoke alarm.

Cons: Hotel staff were incredibly rude lady was very aggressive and not hospitable I left because she was so rude

Pros: Everything was great about this hotel. The rooms were big enough to accommodate a family. The kitchen had the essential items (cups, bowls, plates, silverware)

Cons: The location was a little far for our outing to Arlington, but is pretty close to gaining access to the major highways.

Pros: The hotel was clean and well maintained. The staff was friendly and polite. The location was convenient. Overall it was a more than acceptable place to stay.

Cons: It was a little dated and worn. The pull out couch was very uncomfortable.

Pros: The deck.

Cons: Rude staff,nonexistant customer service ,was lied to regarding shuttle service,no restaraunt,we were double booked,no booze,broken tv,and mask nazis everywere.

Pros: the bed comfy

Pros: Proximity to airport terminal

Pros: Clean, Great location

Cons: No

Pros: The staff was the best!

Cons: My blanket was covered in black dog fur. I had to have it replace. Also, I ordered wings from downstairs they did not put the sauces and it was so dry I just threw it away. And the celery sticks were the yellow ones from the center and flimsy!

Pros: Proximity to airport, comfy beds

Cons: We stayed here twice in a short time period. The first stay I didn't get an email with shuttle information. We had a difficult time finding where to go from airport terminal to get to the hotel.

Pros: The bed 🛌

Cons: In side the airport is great 👍

Pros: Great and accommodating night staff Quiet and refined guest room Free parking on airport property

Cons: Nothing

Pros: Rooms are clean

Cons: There is no bottled water available in rooms

Pros: Price, Location, Staff

Cons: No, met my expectations

Pros: Parking was convenient and seemed safe, Staff was friendly and helpful, elevators were fast.

Cons: Breakfast could have been included in the cost of the room or slightly less pricey for what it was ($17.00 per person). They didn't offer to validate my parking, which cost me $24 on exiting the toll, and I had to email the toll later to get re-imbursed.

Pros: What I liked most about the Hyatt Hotel was that the rooms were non-smoking.

Cons: The room was extremely hot no matter what temperature I turned the thermostat to. I was very uncomfortable.

Pros: Proximity to the airport, staff was nice, shuttle driver was kind

Cons: The only food options are inside the hotel. The restaurant food is lackluster. Because of the location, food delivery services are nonexistent. My bathroom had hair in the shower and on the floor, the tile grout was black in many places (bleach fixes this

Pros: Location

Cons: Dirty bathroom

Pros: Super friendly and helpful front desk staff. Location. Perfectly accessible free parking. Room comfortable. Nice shower. Didn't try out restaurant or bar, but very happy they were available. Free internet.

Cons: Room needs tech updates. Not able to charge devices on both sides of the bed.

Pros: Location

Cons: They charged 100 usd extra

Pros: The balcony and watching the planes take off

Cons: Wasn¿t a good stay for the money. No breakfast. Pool was dirty dirty. This hotel was dirty. No microwave. No coffee. It¿s not worth the money at all for what I paid. Very disappointed!!!!

Pros: friendly staff and free, convenient terminal shuttle

Cons: liked eveyrhing

Pros: It was beautiful and clean

Cons: Covid 19 procedures caused us not to have clean linens and towels everyday

Pros: It had beds and a shower

Cons: Sub-par. Smudge prints on doors and mirrors. Outdated electronics with minimal ability to find programming on TV to watch. Front desk was fine. Manager offered no discounts or free stays for our trouble. Never had a Hyatt experience like this.

Pros: The World of Hyatt app was the most convenient part, from key service to requesting towels. Not once did I go to the front desk, excellent and safe.

Pros: Just average. Nothing spectacular

Cons: This was just an average hotel room. I’ve stayed at Comfort Inns with much nicer rooms

Pros: Close location near the airport and the shuttle service

Cons: 1- no coffee maker were in the room. 2- the bed is not too comfortable. 3- No traveller needs such as tooth paste. 4- did not see a vending machine in the same floor.

Pros: Proximity to DFW

Cons: No coffee in the room. I like to have coffee while getting dressed and it is not available in the room. The coffee served in the lobby was terrible. This is a basic requirement and why I would not stay here again.

Pros: N/A

Cons: Customer service was poor. My interaction with the front desk left me to feel deeply unappreciated. It felt like I should have just been grateful that they were accepting my money. I will highly recommend people do not go there. Downgrade it to a 3-star

Cons: I was assaulted on Oct.8 in the hallway leading to my room.

Pros: Nothing

Cons: I did not like anything about the hotel

Pros: Cleanliness

Cons: No coffee pot or complimentary coffee. Cheapest cup in hotel was $5 for 6oz cup. Bed was hard. Room didn't have a iron. Asked twice but didn't get one until 11 pm. Denied maid because of 2 night stay. Maids are afraid of covid so no daily cleaning

Pros: Parking

Cons: Room subpar, Dirty, TV didn't work properly

Pros: Location to the airport / shuttle service was great.

Cons: -No microwave not told they were on even numbered floors until Icheckout -Towel hook BEHIND shower door?poor placement -TV didn’t work. Front desk no help -staff unsympathetic at checkout. Just “I’m sorry” after they took m

Cons: Worst food in a very long time

Pros: Close to the terminal.

Cons: The bed was extremely hard and had a limited amount of pillows.

Pros: Close to the airport. Very clean and quiet. Visually appealing.

Cons: Hotel restaurant was very disappointing. Food was disappointing, and cafeteria like. Portions very small. Nothing close to what a hotel restaurant would advertise. Check out promised an email receipt. Nothing received. Service was appropriate.

Pros: The staff were helpful despite everything still closed.

Cons: Still charging a resort like fee despite everything shut down and not available. Did not think this was fair.

Pros: It is not a fair time to evaluate the hotel because of the Covid 19 precautions

Cons: No coffee pot in the room

Pros: Location

Cons: Overpriced

Pros: Location

Cons: Better price to value

Pros: The beds

Cons: Bathroom too small

Cons: Only location because you have to pay for your parking while you’re gone on your trip should not be in that group because everything else you have shuttles and leave your car at the hotel no charge

Pros: Ok hotel 3stars

Pros: Had a great early dinner Great service Chef very helpful

Cons: Our drains in our room backed up!! First the shower-engineering came up and fixed THEN in am, both shower AND sink backed up NOT our usual stay with Hyatt

Cons: The restaurant was a joke. Lowest quality possible bc they have you over a barrel and you are only eating there bc you have to

Pros: Inside airport

Cons: Old rooms need to update no 4 Star Hotel as shown it's a 3 Star not 4 star

Pros: close to airport and free shuttle service

Cons: no - wish they had a short night rate. arrived about 1am and left at 7am

Pros: Close to the airport

Cons: Terrible service especially at the restaurant I waited over an hour for a to go pizza which turned out to be a flatbread that was disgusting

Pros: The sheets were comfortable.

Cons: Price was way too high for amenities in room. Ac was broken, later fixed. Lampshade was cracked and stained. No sitting area. A dorm fridge shoved in the corner.

Pros: Airport van and location

Cons: Line for check-in was extremely long

Pros: Front desk Staff (Night shift)

Cons: Morning Shuttle was late, when hotel patron inquired, staff was defensive, rather than offer assistance or solution. I had terrible experience where a parking vandriver told me he could get me to hotel and drops me off in a secluded area of airport-w

Cons: They gave me the key to an occupied room. I had already closed the door behind me when found out the room was occupied. Not a pleasant experience by any means.

Pros: Very convenient if you are flying from dfw

Cons: Parking is 18 dollars, its a little further away from hotel entrance which is an inconvenience for families with young children, cleanliness is abig concern, we booked a king suite and the sofa was so dustythat even with aweak eye sight icould see tons of dust built up in all edges and corners. Spent most of time sneezing and coughing.

Pros: Nice sized room. Clean and very close. Just walk out near Gate C19 across the parking garage.

Cons: -

Pros: convenient next to airport, very efficient front desk staff, wonderfully clean and furnished rooms.

Pros: I thoroughly enjoyed my stay. Hotel staff was very pleasant. Only issue I had was that I filled out my breakfast order form for in room service. I hung it outsider my door before 12am liked it said and it was never picked up. I was in a rush that morning and it would have been great to eat breakfast in my room. Mister Gs is excellent. A hidden gem I'd say

Cons: My room service tag was never picked up

Pros: Great service, room was nice, excellent steakhouse..service at steakhouse excellent and host is outstanding and great sense of humor..would come back just bc of him

Cons: Snack items in lobby coffee shop very overpriced..4 dollars for little bag fruit chews..should be 1.5, chips etc were all overpriced

Pros: Free shuttle to and from airport.

Pros: Our flight was canceled and bags lost, and it was after before we got to the hotel. Staff was super helpful to get us some basic items for the night and get us checked in. Great service and super clean rooms!

Pros: Efficient staff, all expected amentities available and excellent food options available!

Cons: Nothing

Cons: The hotel largely serves business travelers who are stuck at DFW airport due to problems with flights. For this reason, the hotel serves an important need. However, it is very overpriced. There was a dead roach in my room.

Pros: table with combs, razors, etc for stranded passengers

Cons: room by elevator

Pros: The hotel had a very efficient check in process. Staff were friendly and welcoming to me checking in alone with two young children. The casual restaurant in the hotel had good food for the price.

Cons: The room was clean and functional, but some of the touches in structure of the room felt industrial. The extra lock on the door didn't work as well. It was not the right size for the bulb of the locking mechanism.

Pros: I like that this place was minutes from the airport. They have monitors everywhere telling you flight status. The rooms are spacious, and modern/newly remodeled. Place was affordable... Was only $134/night compared to others near the airport were asking $175-250/night.

Cons: There isn't any signs at the airport that point you to Hyatt Regency only to Grand Hyatt which are two different places. We flew American Airlines and got off at Terminal D at DFW and the best thing I can advise is walk to Grand Hyatt then make a left to go outside, and the Hyatt service guy will call a Hyatt shuttle to get you to the Regency (takes 5min). Lastly don't order room service late night unless you're willing to dish out $$$. The fine print on the bottom of the menu says they charge you 21% service fee and tax/gratituity, so when the guy comes DO NOT TIP again like we did. They're getting twice the tip.

Pros: Good food

Cons: Bathroom too small, charged for bottle water, too expensive for level of hotel other than airport location

Pros: 30+ minutes to check in.

Pros: Next to the airport

Cons: Air didn't work

Pros: The room was big.

Cons: Yes. I booked this hotel due to it stating that there was a pool and hot tub. And the breakfast. None of it was true. The pool was closed due to no inspection, hot tub was broke and breakfast was an apple and a bottle water

Pros: The cleaning and the staff

Cons: Still no breakfast, coffee and hot water cold, pillows lumpy and you need to tell housekeeping 24 hours in advance to clean your room but they didn’t tell me that

Pros: Convenient location for the price

Pros: Breakfast really basic for COVID10 policies.

Cons: It was loud because of it's location next to a freeway, but everything else was great.

Pros: Close to the airport Shuttle bus to airport

Pros: Extremely clean bathroom and room! Desk staff very friendly in a typical Texas fashion.

Cons: Disappointed that there was no fresh breakfast only a grab and go bag.

Cons: They offer airport transportation but left us at the airport for an hour and a half. They gave us the run around every time we called and told us “he is on the way”. This was a very sour end to our vacation. We will not be staying with them ag

Pros: Airport shuttle

Cons: They didn’t have airport shuttle on new year day

Pros: Staff was friendly.

Cons: Next to freeway,very noisy. Hard to find.

Pros: Decent room for the price. Not too far from the airport .

Cons: The front Desk will not answer the phone so you have no way to get the shuttle. Even Though they Advertise a free shuttle It doesn't do you any good And you'll end up taking an Uber

Pros: Staff was extremely nice, King bed, Room was clean and a good size.

Pros: Hotel employee was awesome in Front Desk.

Pros: Room size and clean

Cons: No bfast because of COVID 19

Pros: Understanding the Covid-19 issues, they still advertise free breakfast, which is not true. Rented 2 rooms, TV in one did not work, only had 3 channels. But the worst part is if you are staying for the weekend, you must request housekeeping the day before.

Cons: Making you request housekeeping the day before you want it is ridiculous. Theren is no information about this unless you ask. Seems they are being as cheap as possible.

Pros: Decor, character, entrance area is impressive

Cons: Obviously, since it's near the airport, there's plenty of noise from jets taking off all day and night, but I expected that. It was the hwy road noise from main hwy out front. Rushing trucks and cars all night and roadway makes noise as cars travel on it.

Pros: Everything!!! From the pool to the court yard around the pool with gazebo. I brought my dog and they dont charge unless your pet destroys something. Thats a big plus!!! Rooms were clean. Will definitely be back to stay here!!!

Cons: The beds were too firm!!!

Pros: Included breakfast had good options for protein sources: sausage, eggs, yogurt, and wasn’t just bread products. Pets are allowed in the room. Convienent vanity area in the room made sharing easy.

Cons: In room coffee maker kept in bathroom; I prefer this device to not be in the bathroom. Tea selection was not replenished frequently.

Cons: Did not like the 1st floor room because of the back door that although remained locked, was a source of concern at night!!

Pros: Very close to DFW, friendly staff, nice rooms. Ground floor rooms may open to the courtyard.

Pros: I was impressed with how neat, clean, and comfortable the room was for the price. I would definitely stay there again.

Pros: I thought the rooms were very spacious and different; French doors on the bathroom and outer vanity. Beds were comfortable and it was nice to be able to get a menu on the TV, as we were from a different State and not familiar with the local channels. Loved the back door to the grounds/gazebo and high ceilings. Our flight was cancelled and our stay was last minute but we received friendly, quick service. Everyone was very nice. We were caught in an ice storm so the ready-made coffee in the lobby was a welcomed treat. Overall- a very nice and unexpected stay. I would absolutely return and recommend!

Cons: We did not have control of the heat/air. It got very warm overnight and was not comfortable.

Pros: Beautiful rooms & great customer service.

Cons: N/A

Pros: This was our second time staying within a month or so. Staff is always friendly and welcoming. Leo, the bartender remembered our drink of choice. The room and hotel were very clean and practiced COVID protocols throughout our stay. Location is just perfect, literally minutes from everything.

Pros: Very clean and comfortable

Cons: That they charged for wifi and cell signal sucks. Also only have a gas station and a whataburger close

Pros: Loved it

Cons: Everything

Pros: Very big , nice location , clean

Cons: Super busy , really long elevator waiting times some where broken , the lady assigned us a room that was already occupied , she did quickly fix it though

Pros: I didn't like any things very expensive not worth of my money I spend.

Cons: Big line and only 1 person on front desk handling. Need more than 4 frontdesk at a time. I was waiting 45 minutes in the line waiting for my turn. And elevator was to slow and they need more elevators it took me 20 more minutes to go up there my room 9th floor. And the room smells bad and bath sink was blocked 🚫. N

Pros: Great hot tub

Pros: Location to DFW, friendly staff.

Pros: Nice hotel. Close to the airport. Great price. Modern.

Cons: Hotel understaffed. Arrived after 3 to check in and was told rooms were not ready. It would be 30 minutes. Waited for over an hour and a half to get one of the two room we had reservations for.

Pros: Very clean and updated . The best shower in the business , for this particular updated Marriott .

Cons: No food options available due to Covid . Their was a small shop , but it only had snacks and drinks . The sandwiches, and other dinner options were sold out at 10 pm : hotel still very busy . No room service available /had to go out for fast food.

Pros: Proximity to airport, the pickup from airport

Cons: I was told the wrong location for the shuttle, twice, as I called originally to ask where to go. Waited15 minutes called again told yes, I¿m in the correct location then after another 20 minutes called back told I needed to be on the lower level frustra

Pros: The kids loved the indoor/ outdoor pool!

Cons: None

Cons: Housekeeping & coffee, towels, etc was never done after booking for 3 days. When we asked - told it was only on every 3rd day of stay? Never saw anything stating this in advance. Also ice machines not functional, automatic door not functioning

Pros: Staff were extremely helpful.

Cons: I did not see masks always being enforced.

Pros: pool, shower and room is amazing

Cons: should proving complementary meals

Pros: The food.

Cons: Shuttle left us at airport for over 30 minutes in freezing weather. Hotel had no power for over 12 hours and even emergency lighting want working in our hallway. There was no heat in the building on the coldest day of the year.

Pros: Exceptionally clean

Cons: No food service available

Pros: The shower was amazing!

Cons: Loved everything

Pros: The location

Cons: The toilet and bathroom sink kept getting stopped up.

Pros: Very nice hotel, clean rooms & great staff.

Cons: Not sure why, but both nights of my weekend stay, people coming in from whatever they do until 2-3am & then talking loud, opening & shutting doors that seem to just slam. Both night this woke me & went on for over an hour until management came up.

Cons: People fighting ,arguing , slamming doorsaround 2 am

Pros: Had a cool shower and when I was getting dressed noticed what appeared to be feces Stained on the corner of the bed sheet! Took pictures and I hope we will be compensated, disgusted

Pros: Renovated in a clean, modern style.

Cons: 6 calls to the hotel for a pick-up were intentionally disconnected. 7th call informed me the wait would be 30 minutes for a 3 mile drive.

Pros: Room and pool area were nice

Cons: There is construction at this hotel. It is very loud and woke everyone up. These was not light noises. It sounded like a jackhammer in the next room. The staff did not care. I would not have stayed if I knew about this. Very disappointed.

Pros: Pillows were comfy.

Cons: Both taps were leaking, mirror was severely water damaged along the bottom, light fixture was rusted, bed was made poorly and the covers were light/not completely warm enough, sound carried from outside and in the halls badly.

Pros: That is was close to our designation.

Cons: Yes, this hotel was not like my previous Mariotts experiences. It was an old hotel and I had several issues.

Pros: Cleanliness

Cons: Service

Cons: Beware of the “Room Service” - the Marriott “fresh take on room service” is code for a self serving abbreviated and tasteless menu. I would stay elsewhere and maybe get treated like a hotel guest. Not to mention the old and dirty furnishings.

Pros: Location

Cons: Mole in the room!

Pros: Airport convenience

Cons: Beds to firm, pillows flat, it was loud all night and we could not sleep due to street noise and hallway noise. Overpriced compared to other 4 stars in area

Pros: Convenient location

Cons: Pool was gross. Room was gross.

Pros: Location and lobby was really nice. Room appeared to be nice.

Cons: Staff was not very welcoming at all. Room seemed to be nice however there was a horrible stinch coming from bed. Asked for sheets to be changed which helped somewhat but smell still lingered. Ended up sleeping over covers.

Cons: The a/c was not working properly and the electricity went out.

Pros: Clean room.

Cons: I picked a 4 Star hotel, but the name of the hotel was hidden as part of the deal. Went to the DFW area with my daughter for family time. This hotelwas a convention hotel, not for a family. Room had no fridge or microwave. Parking was over a block away

Pros: Modern pool and gym

Cons: Front desk service did not communicate with housekeeping that I booked an extra night therefore my room wasnt cleaned during my stay.

Pros: Location

Cons: The room was not the quality of a 4 star. I stayed in nicer hotels that were of a lower rating. Very disappointed

Pros: I loved the lady at the check in, She was a doll

Cons: Everything. Paper thin walls. It was definitely prom night and you could tell. I'am not a party pooper but at 2 am and then 4 am I am not not in the party mode after. 5 hour flight

Pros: Not much, the hotel may be a 4 star, but it is has no 4 star capabilities.

Cons: Yes, This is NOT a 4 star hotel. Room, Temperature, Not enough staff, no engineer, no coffee - this is a 3 star Marriott with a tiny room (My room has a postage size window). No 4 star for this hotel

Cons: Room sort of run down. Faucet leaked on counter in bathroom, mini- fridge so noisy I had to unplug, wall paper coming off bathroom wall. Restaurant was very slow and the 2 BLT sandwiches that I ordered to go had no bacon on either--.

Pros: facility.

Cons: poor noise isolation of the room.

Pros: Cool little corner room with a balcony. Very quaint!

Cons: The balcony was gross dirty. I knows it's winter, but it still needs to be cleaned. Do not like the new room service program. All paper products, Makes breakfast in bed less classy. They got the order wrong twice, So no attention to detail.

Cons: Bed was too hard

Pros: Had a hot tub and nice workout room

Cons: Upon check in, lady didn't even tell us where the elevators or our room was. No free wi-fi. Charges were put on our card that we didn't know about.

Pros: Bad experience

Cons: Complaint filed with hotel

Pros: Location

Cons: I was charged double for room service.

Pros: Quick access to and from airport. Very pleasant and warm waitress helped us in restaurant for early breakfast Sunday. Made our stay more enjoyable.

Cons: Some issues with missing luggage and instructions we left to help us retrieve delayed bag from airline.

Pros: comfortable bed and good facilities.

Cons: one of the shuttle services staff was a bit rude

Pros: The staff were very helpful

Cons: $15.95 a day for decent internet. Spent $20 trying to print one page at their business center and the printer was out of ink. Could not get my money back!

Pros: Location

Cons: The room was tiny. The bathroom was tiny. The beds were not queens, but double beds - not much wiggle room.

Pros: Staff is nice

Cons: Not as clean as I had hoped

Pros: Location was ok.

Cons: Breakfast couldn’t understand the help and not enough items for breakfast 129.00 was not a good deal.

Pros: The bed was comfortable.

Cons: There is no airport transportation.

Pros: The design

Pros: Location is great, prices are not too bad, and they gave me a suite.

Cons: They didn't have a water saving program, such as "leave the towels hanging and room service doesn't take them". Room service just came in and took all the towels and replaced them with new ones. Room service did great, this is not a complaint about them at all. But the hotel could use a water-saving wash program of some sort.

Pros: Good experience but very inconvenient that the shuttle service was not provided.

Cons: Shuttle service

Pros: The room and the staff,

Cons: the breakfast was not up to the usualstandards. . Breakfast did not have the full lay out. They were only offering some type of mystery meat eggs and a waffle or toast. I was expecting more than that, I was very disappointed.

Pros: The room was spacious.

Cons: The breakfast was not good. The server gave me a cold plate of food she retrieved from the microwave.

Pros: Breakfast was very good food eggs were real not boxed.

Pros: The desk clerk went out of her way to help us. Our flight was cancelled due to weather. We had no luggage. She did everything she could to make us comfortable.

Pros: Breakfast was great

Pros: It was ok

Cons: The staff wasn’t nice at all, special the receptionist they’re are not polite with the client are invisible for them they never give you information about anything they don’t even say good morning nothing very disappointed about the s

Pros: Lots of room, comfortable bed.

Cons: No

Pros: Surprisingly nice hotel for the price

Pros: The room was amazing and the staff was excellent. Especially the breakfast lady.

Pros: The breakfast

Cons: The shower leaked water on floor and the bathroom floor tiles are very loose

Pros: close to airport

Cons: VERY noisy from airport traffic, starting at 1 AM. A plane woke me up every hour until I got up at 4 AM.

Pros: Nice rooms!

Cons: Ran out of towels, they said due to covid they can't enter in our rooms which sucks because they should at least deliver those and we shouldn't have to call for them. Just my opinion. No food available either. COVID19 SUCKS and makes things miserable!!

Pros: The grab and go breakfast was a nice touch! Also, location in proximity to airport was convenient. The room presentation was nice but the smell was absolutely horrendous.

Cons: Our room was EXTREMELY musty, it was hard to bear. Terrible smell, everything felt damp. If it wasn’t for getting in at 1am, we would’ve absolutely asked for another room but we were too exhausted and just need a place to sleep for a few hrs

Pros: Great staff, very friendly. The rooms were spacious and very clean.

Pros: Everyone was so helpful and nice.

Pros: Location

Cons: Breakfast was minimal

Pros: close to airport

Pros: location

Cons: lack of communication; poorly designed bathroom

Pros: Bed was amazing

Pros: The pool area was nice! Rooms are big!

Cons: Understand the COVID-19 but breakfast could have been better!

Pros: Price

Cons: Bed was very uncomfortable.

Pros: Price and rooms were nice

Cons: Staff serving breakfast was rude.

Pros: Shuttle service from the airport.

Cons: I dialed 0 for the front desk couple times and nobody answered.

Pros: Comfortable beds. Close to airport

Cons: There were not enough towels

Pros: The suite was room. The bed and linens were better than expected.

Cons: Smelled musty with chemical odor neutralizer. Carpet looked old and not very clean.

Pros: Clean pool & hot tub! Bed & bedding were good too!

Cons: Breakfast was not to good apple juice taste like water with a hint of apple.

Cons: Cleanliness of room was unsatisfactory. Unpleasant odor upon entry. Hairs on the towels. Mosquitos in room. Fecal matter on toilet seat. I will not be booking here again.

Cons: There was a male working who was very rude upon arrival and it seemed a bit dated for as much as I spent

Pros: Price and proximity to DFW

Cons: Hotel shuttle is very inconvenient, it took 40 minutes from call to pick up. Grab and go breakfast is a joke.

Pros: Convenient to airport

Cons: Staff. When confirming reservation. Need a call from management to discuss this issue

Pros: Clean bed

Cons: Breakfast was not served at 6 am as promissed. At 615 am the personnel was still preparing breakfast. There was no one at the front desk to check out at 630 am. They have bench in front of the desk which makes it impossible to pass thru.

Pros: Proximity to airport and courtesy shuttle.

Cons: Noise from traffic.

Cons: Bathroom was dated. And false alarm fire alarm went off at 830amand lasted about 30 min

Pros: Location was good

Cons: The receptionist was rude, and non-helpful

Pros: Everything was great! The room was spacious, the shower was amazing, and the breakfast was pretty good too.

Pros: Good price for a great stay

Pros: nice and clean. I felt every safe there.

Cons: love the place

Pros: The hotel over all was okay nothing to write home about. It's exactly what you would expect for the location and price. However the staff is amazing. They really did go out of their way to make me feel welcome and at home after a stressful drive and that was great.

Cons: Coffee maker sucked

Pros: Nice room and service. Nice breakfast food

Cons: NA

Pros: Nice amenities very clean. It looked and felt the part. Staff was very kind.

Cons: Stairs have a weird layout.

Pros: good, clean, no problems, basic hotel with good clean bed and clean room

Cons: no issues, just not anything exceptional

Pros: Very spacious and clean room. The best hotel for the price.

Cons: Everything was great but on the last day I did see a cockroach.

Pros: The staff was extremely friendly. Clean room!

Pros: The room was clean, spacious and comfortable, and breakfast was great.

Cons: The only options for dinner were to walk to Wataburger, or order Chinese or Italian delivery. Neither was a particularly satisfying option, and I ended up feeling stranded for two days because there wasn't really an option to leave that didn't involve getting a taxi.

Pros: Close to airport with free shuttle

Cons: Needs eating utensils on suite. Toiletries are dispensed on wall units- no convenient bottles

Pros: Nice for the price but not much to do around the hotel unless you have a car

Pros: Being located close to Paradise 4 Paws where my pets were staying, and the shuttle service running 24 hours. Bed was firm and comfortable.

Cons: When we arrived the lobby was being painted without being closed off, we were not told they would be under construction. There was paint and wall chips everywhere. Our bathroom was tiny, the door would hit the toilet when you opened the door. There was a huge gap in our door so you could see through to the hallway.

Pros: Clean

Pros: How close it was to the Airport.

Cons: No

Pros: Beautifully decorated & so comfortable! TV streaming services available. Free WiFi,.

Cons: No room service.

Pros: Breakfast wasn't available due to COVID

Cons: My room wasn't clean. There was a foreign substance on the shower curtain. There was a brown puddle behind the toilet. There was dirty towels and cotton swabs left on the closet and room floors.

Pros: Clean

Cons: Location wasn’t good, room was small and the bathroom sink wasn’t draining good... called the front desk and told them about it and they said they would send someone to check on it but they never showed up

Pros: Great hotel with professional, friendly staff. I would stay at this location again.

Cons: None

Pros: Location

Cons: The room was of average caliber, outdated.

Pros: Staff was friendly

Cons: The carpet was nasty throughout the property, bathrooms do not have an exhaust, the mattress in room 1005 was really damaged overall just not my idea of 200 dollar stay it should have been way cheaper fir the condition of the property.

Pros: The clean room

Cons: I could hear the other guests through conjoined door

Pros: staff was professional, available and knowledgeable. room was clean, all elements functioned and up-to-date. all good!

Cons: no energy (COVID understandable). nothing close by so a drive to find restaurants

Pros: The bed was so comfortable.

Cons: It was a great experience

Pros: Hotel was clean and well decorated, room was nice and bed very comfortable. It was a good area with lots of great dining near by and easy to get to downtown area. We loved being on a higher floor and watching the planes take off and land at the airport.

Cons: There was a decent amount of airplane noise, especially in the morning. Pool was closed and that was a bummer. There was no microwave which would have been helpful since pretty much all food is takeout right now.

Cons: Booked a room, got there waited in line for 30 minutes plus then was told they don't have a room for us. We had to make a flight early next morning so they told us to sleep in the lobby among other guests as well. I was 17 weeks pregnant and slept on a hotel lobby couch

Pros: nice big room, very clean, great price

Pros: Bed was comfortable and Big Tv

Cons: Pillows Front Door Man Rude as well as Front Desk. Loud people in hallways. The worst hotel i have booked. Not a 4 star 2 star ok not 4

Pros: remodeled lobby and room

Cons: Hallways looked old and inside the room had old parts

Pros: PERFECT

Pros: Staff was friendly and let guests who had reservations but didn’t get a room sleep on the couches in the lobby.

Cons: Reservation was made due to cancelled flight. When arrived at hotel, there was an hour wait to check in due to the amount of people. When my daughter got to the front of the line, she was told even though she had a reservation, they didn’t have a

Pros: This hotel is very nice. The room had a modern yet vintage decor and the views were great. Front desk were very helpful and accommodating.

Cons: No.

Cons: I am not sure how this hotel can be classified as 4 stars.

Pros: clean!!!!!!!

Cons: Nothing!

Pros: Too nosey and room was not very clean.

Cons: Pool was close which is fine but I feel the rooftop should still be open so we can go sit smoke and chill

Pros: The hotel is really nice and very close the airport with shuttle service for added convenience.

Cons: Staff was incredible and my stay was great! The only thing which is expected is I could hear the incoming planes to the airport

Pros: It was located close to the airport

Cons: No hot water the evening I came in nor the next morning. Shower was not clean; electrical wires were hanging out and no smoke detector. Not to mention black stuff on ceiling in bathroom. I was very disappointed. 2 star at best!

Pros: Size of the room, comfort of the bed and pillows

Cons: Maids never serviced the room with clean towels, there Thursday-Sunday. No microwave to heat our food. The shower head did not extend fully therefore the water barely came out:(

Pros: Nice hotel in close proximity to the airport.

Cons: The cleanliness of the room could have definitely been better. The refrigerator didn't work, the outside of the toilet had urine on it, and dog hair was in the room.

Pros: The brand. Westin is generally a fantastic choice. I have stayed at this location before COVID-19;and had a truly luxury hotel experience; not this time!!

Cons: The rooms were not clean. The first room I was given was dirty. I called to the front desk; was offered another room. The second room was not clean either and the smoke detector was missing; wires were hanging out of the wall! A 2 star hotel at best!

Pros: 2nd rm was awesome! Layout of room was awesome. Cleaning staff was very nice and cleaned the room very well. The lady manager in the morning was very helpful. The GM was very helpful when I ran into some bad problems with my visit. Hotel plumbing was bad.

Cons: Neither toilet, nor phone worked. Manager on duty wasn’t too helpful. But did say recent protestors were reason for raise in COVID-19. WRONG! Next day Hotel water was shut off for 5 hours. Night manger didn’t warn me. He was focused on the w

Pros: The Airport Shuttle and friendly staff.

Cons: The pool and workout room were closed, main reason i booked the hotel.

Pros: The hotel is nice and perfect location

Cons: I know the virus is crazy but the point of staying at a hotel is for the amenities and the pool, restaurant, and don’t care for the bar. The room was clean but a little dusty.

Pros: The staff was kind upon check in.

Cons: The room was not fully stocked with towels. I had to request extra towels more than once. The room was not cleaned during our stay. The ceiling in the bathroom (specifically in the shower) was sagging and had holes. The walls in the shower had mildew.

Pros: The bed was great! Wonderful heavy covers!

Cons: Front desk was nice, and elevators were broken. We were on the 10th floor!

Pros: Nice rooms

Cons: Air conditioning didn't work, moved too s and it didn't work in new room. Shower didn't work, 2 spiders killed in room also. Horrible night

Pros: Not much

Cons: A/c quit working both nights. Called on the second night for Someone to fix it and no one came. It was 80 in our room the next morning

Pros: BEAUTIFUL, CLEAN, STAFF WAS EXCEPTIONAL. THE EQUIPMENT FOR THIS ROOM WAS LESS THAN SATISFACTORY. A/C WAS OUTRAGOUSLY "LOUD" EVERYTIME IT KICKED ON OR TURNED OFF YOU LITERALLY THOUGHT IT WAS GOING TO FALL OUT OF THE CEILING. DOOR KNOB FELL OFF IN MY HAND.

Cons: A/C unit

Pros: The hotel has an excellent location to DFW airport. It was very quiet and overall fairly clean.

Cons: I was disappointed to find the shower didn't work and the bath tub was not clean enough to take a bath in.

Pros: The hotel was below my expectations from the airport shuttle that had me wondering around the airport to the room that had a misty smell, the heater did not work so was switched to a different room with the same issues. I froze in the room.

Cons: Everything from the expensive restaurant inside the hotel to the smelly room without heat.

Pros: Price

Cons: Staff acted like they were doing me a huge favor when I asked for a late check-out. If it was a problem they could have said no. The hotel was immensely loud and lead to problems sleeping.

Pros: I had to catch a flight, so I just had coffee. Everything was fabulous. I wished I had gotten there earlier so I could have enjoyed the hotel more. The bar was great with lots of local craft beer on tap and they had great food.

Pros: Excellent location. Friendly and helpful staff.

Cons: Exercise room: televisions on ellipticals did not work. Ice machine on sixth floor did not work. Need 24-hour room service.

Pros: Convenient.

Cons: The pool area is not very nice and its hard to locate with all of the construction.

Pros: Clean

Cons: The hotel smelled like curry. The staff were three bearded young men in t-shirts who looked at you with blank stares and arms crossed. It felt as if this unworthy citizen was an unwelcome intruder into their home.

Pros: I was able to secure a room in short notice due to a flight cancellation. All I had with me was my purse, not even toiletries. But the room provided everything I needed, and then some. The bed was SUPER comfy, just what I needed after am overseas flight. Room service was professional, quick, and the Texas Dip and Cabernet hit the spot. Thanks for the free bottled water in the room and the complimentary lavender oil too! These were perfect details that ,many other hotels overlook. I enjoyed lounging by the rooftop pool the next morning after a delicious breakfast of perfectly prepared breakfast foods. Bonus - Chelsie at the front desk gave me great recommendations to kill a few hours after I checked out. She stored a shopping bag safely and securely (of Belgian chocolates - very important) while I went on my excursion. She was warm and friendly and made me feel comfortable in a new city for a short length of time. Thanks for a great layover experience! Made me want to visit Dallas for its own sake sometime.

Pros: Absolutely nothing

Cons: I had always thought that the Westin was a nice hotel. Customer service was supposed to be first priority. Upon arrival at this hotel it was very nice. One of my stay was complete, as I had to stay two days here. I checked out and a couple of days later I noticed three separate incidental charges on my credit card which should have been refunded. I contacted the hotel several times and got the runaround. I spoke with someone By the name of Misty Kinnard Who is the who is in the accounting department who totally gave me the runaround. She told me that my account would be refunded but I was charged an additional time for incidentals. I contacted Misty again who refuse my phone call several Times. When I called back numerous times I was never responded to. I had to finally get transferred to the accounting supervisor told me that I would be refunded it is been over a week now and I still have not been refunded $321, which is three separate charges for incidentals. I was told by the accounting manager that he apologized it would help me as much as he could but I am still waiting. I will never stay at this hotel again because the Westin is supposed to be about customer service and I could have stayed at the motel 6 and receive this type of service.

Pros: Excellent front desk and the rooms are amazing!

Pros: We love the excellent service we have gotten from this hotel on back to back years, the staff is very friendly and super helpful. Especially so with our concierge Tony Santos he was wonderful he helped us with everything we needed and more.

Pros: Hotel rate and amenities.

Cons: Flight path. Loud. Shower net door was loud too. Couldn't sleep when neighbors showered after 11:00 PM.

Pros: Everything

Pros: I loved having valet parking, help with my luggage and great bed.

Cons: I requested that there be a crib in my room upon making reservation, (traveling with infant grandchild) and again just prior to my arrival AND upon check in. Went up to my room an hour later - - STILL NO CRIB. Was not able to call front desk from my room (used my cell each of THREE Times!!!) and there was NO CRIB delivered EVEN 4 hours later when the meal and speakers were done!!!! I left a nice tip for crib setup person, who, when it was finally delivered did a great job AND left a written 'thank you' note : )

Pros: I love the service .. They actually upgraded our room to suite because they didn't have a room with double beds available! I will refer and plan on visiting again thanks...

Cons: That I have to pay $20 for breakfast. Now I see why that Denny's is still in business.

Pros: After my reservation at a nearby hotel was cancelled without notice, the staff at the Westin were welcoming and informative. Great experience.

Cons: I had an early flight and booked a room at the Westin the evening before to get some extra sleep.... Dropped my rental car off at the airport and it took 11/2 hours for the Westin Staff to pick me up at the airport after multiple phone calls and limited locations that they will pick you up at. Finally got back to the motel about 11:00 so much for the extra sleep as,.Not trusting the shuttle service, (they claim every 1/2 hour) we left one hour earlier so we could assure that we would make it on time...

Pros: The staff were really friendly

Cons: The bed was hard and actually made my back hurt while sleeping in it. .., the a/c would kick on and make this loud noise like a ball dropping and then would do it again when it turned off. ..... The pool area had zero towels and when asked to bring some up they said they didn't have enough which is sad considering that they are a hotel and you should account for that

Pros: cleanliness

Cons: called for shuttle at 12:05am,it would be 30 minutes or less. called again after 30 minutes, and told 10 more minutes. Came at 1:00am,I had to load my bags to shuttle with no help. Hotel construction wasn't noted when reserving, and it was extensive.

Pros: So clean and smelled great

Cons: There wasn’t much around close

Pros: great night manager Great room with classical furnishings

Cons: One dirty phone receiver

Pros: The room was nice.

Cons: It was way over priced, the hotel is under construction, checking in was nightmare one staffer member for a line that was all the to the doors.

Pros: Beautiful and clean, great customer service.

Cons: We were there for a huge dance competition so the hotel was packed. The elevators were so backed up we would wait 10-20 minutes every time we had to ride them. At one point only one of the 3 elevators was running. They had that’s stairs locked at the bottom so that wasn’t an option ( also a major fire hazard). Hopefully next year they’ll be better prepared!

Pros: Room was very clean with exception of the sheets. (Picked off quite a bit of hair for being clean?) Checkin/out was quick and friendly. Price was appropriate.

Cons: A/C was terrible; it was very humid in the room even with the system running, but I didn¿t want to complain since it was just a one-night stay. Also common area trash appeared to be waiting on housekeeper versus anyone else on staff cleaning it up.

Pros: Nice hotel. When calling, it was hard to get hold of. Also no drinking water in room. Was very thirsty from a long day of flying and lack of water. Also, restaurant was closed indefinitely until repairs get done, I think. We had to order out.

Cons: No complimentary breakfast for the price we paid.

Pros: The location

Cons: It needed to be cleaned better

Pros: The location is convenient

Cons: I waited in line for 40 minutes just to check in. Then it seemed only 2 of 3 elevators were working. When i got to the room, the key would not work. The room looked nice, but the lights went on and off and the bed was not very comfortable.

Pros: Great location. Poor clerk was swamped with airline vouchers for rooms because of a cancelled flight,

Pros: Location and bedding

Cons: No

Pros: Great staff even the front desk lady that wouldn't give me a disposable mask to wear. She said she needed them for the staff workers. Don't you think that by me wearing one would protect them.

Cons: Some people wouldn't wear masks. Stupid guy said he didn't have to.

Pros: Cleanliness and location

Cons: Would have been better if we got a boxed breakfast

Pros: Close to DFW, the staff were friendly.

Pros: Staff

Cons: Bathtub very dirty. Chair had been peed in .dark circle and smelled bad.

Pros: Close to the airport friendly personal coffee maker in room beds comfortable

Cons: The drapes wouldn’t close causing the sun to come in and light when trying to sleep everything was was good

Pros: Great people working here to make sure you have a great visit

Cons: Couple of the older staff members not wearing masks

Pros: Clean and updated

Cons: Waited over an hour for shuttle. We were at gate D. Only one shuttle running. Gates A, B, C were picked up first. By the time shuttle got to D, it was full. Ended up calling UBER Which took less than 25 minutes from calling, pickup, and drop off @ hotel.

Pros: The staff was phenomenal and exceptionally friendly and helpful! The little bit of contact that I had with them was exceptional. The location was great, parking available at no additional cost in front of the building, a luggage cart was availabe.

Cons: The only thing I took exception with was that the fan and the bathroom which comes on with the light automatically sounded like somebody was trying to grind a goat up in an old garbage disposal The entire time that it was running which wakes your partner.

Pros: It was nice and clean and the locations was convenient. The staff was friendly and helpful.

Cons: Nope

Pros: The water in the shower was hot.

Cons: Where to start.... they only have King or Full size beds and the full size beds are not comfortable at all. We arrived to check in at 10PM and asked for a crib for our room. When we got to the room it was extremely hot, so we turned the AC on right away. We waited over 30 minutes for the crib. The room never cooled off so I called from desk. They said that they had to reset something around 10:30PM and it would take 45 minutes to cool the room down. An hour and a half later the room still wasn’t cool at all. I then callEd the front desk again, they said they could give another room but it would also take 45 minutes to cool it off, so we stayed. The next day as we checked out, I asked to speak to the hotel manager. She came out in blue jeans and look more it the manager of a 7/11. She told me that the AC went out the day before and their engineers couldn’t fix it. They wouldn’t they tell you their AC wasn’t working when you checked in??? It’s Texas in August! The pool was also a disappointment. Our son loves to swim so we got up the next day and took him to swim. He 8 and like most 8 years old boys get dirty and would rather stink then take a shower. He said the pool was too dirty to swim in! If an 8 year old boy tells you a pool is too dirty to swim in, it’s pretty bad. The manager told me that they didn’t have anybody to clean it that day. This hotel should not be called a Sheraton at all. It should be more like the Econolodge. Hands down the worse hotel experience my family has had. We are blessed to travel a lot and we always try and pick a nice Hotel chain. Our family expected a lot more from Sheraton.

Pros: Nothing

Cons: Ice machines where out of order in all floors. No one in the front while i was trying to check in. No cleaning room service when i stayed more then 2 days when i asked for it

Pros: Was not worth the money!! But for a small room with no view . View of a wall why even have a window?

Pros: Friendly Staff, very clean and accommodating.

Cons: We didn't mind being on the 13th floor. Other than there was sever weather consisting of high winds and there was something flapping and banging around that keep us up most of the night. Other than this loud racket, we had a very enjoyable stay.

Pros: Location

Cons: Pepsi vending machines dispensed hot beverages and dispensed different bottles then what was selected Rooms were hot

Pros: Location

Cons: No hot tub, pool was not usable (down for maintenance ) in the middle of the summer in 103 degree heat. Not good.

Pros: I liked the location

Cons: I did not like that housekeeping would open my blinds while I was away and that it would be hot in my room when I came back. I also did not like that the room did not come standard with a mini fridge nor a microwave.

Pros: Location

Cons: Cleanliness; hair left in shower and on toilet.

Pros: The location was good

Cons: There was mold inside of the lid on the ice bucket and the ice machine. There was dried urine on the back of the toilet seat.

Cons: It was very uncomfortable the AC in my room did not work I was only there for one night so I didn't complain

Pros: Lobby was nice and clean

Cons: Rooms were very small and the AC did not work very well

Cons: Thought it was closer to the airport

Pros: The furnishings were nice but seemed un maintained.

Cons: Not sure what’s going on with the front desk but it seems like nobody is ever their. Elevator broken, room ac broken, no hot breakfast or even reasonable continental breakfast. Gym equipment broken, common area beat up. No restaurants within walking distance and only 1 Denny’s 2 Mike’s away to feed the dozen hotels in the area. Definitely won’t stay at this beat up place or in this industrial area again. If I were a Hilton franchise owner I would be embarrassed for this one.

Pros: The friendly customer service and the size of the room

Pros: Location

Pros: The location

Cons: Noise level

Pros: The hotel was very clean and from generally observing things over my stay was very well maintained. There wasn't lightbulbs missing or that didn't work. The room, the pool, the lobby, you could tell the maids, and cleaning staff took pride in their work

Cons: The attendant at the front desk. She was rude.i asked if i geT the pool key which she didn't have any. I told her no one's was in the pool and she asked me 3 times after cause she didn't believe the pool was empty. I finally get the key and it didn't work

Pros: Cleanliness

Cons: Prices in lobby for drinks/snacks

Pros: Very clean and comfortable.

Cons: Everything was wonderfule!

Pros: The room was spacious

Cons: Lot of noise people hanging outside all hours also room smelled like a animal had stayed in the room

Pros: Affordable

Pros: Clean and comfortable, as well as affordably priced.

Cons: It was a tiny bit out of my main route, but not by much. This really isn't a negative, but that's about all that I can think that wasn't amazing about this particular hotel.

Pros: Clean, staff friendly,

Pros: I just want to say that this hotel we stayed in, was the best hotel we ever had. It was roomy, Clean, just outstanding. The FREE breakfast was awesome. When we come back to visit relatives we will be staying here.

Cons: NO!!

Pros: airport shuttle

Pros: The room layout.

Cons: The staff is clueless and rude especially the general manager. I've had ongoing issues with extra unauthorized charges made to my card and have had very rude remarks made to me and nobody had any answers or could help me.

Pros: Leaving it

Cons: Put in handicap room- horrible bathroom

Pros: Staff were very helpful in organizing departure transport.

Cons: Access doors from places other than the front lobby were inconsistent -- or did not work at all with our room key.

Pros: I'm a fan of Hilton properties. I especially like 2 room suites since they are quieter and offer couples a bit of privacy. Upon arrival, the staff honored my request for an upgrade to that two room suite at no charge, probably because I'm HHonors member

Cons: The location is strictly industrial, the views are not great but the hotel does its best to give great value and wonderful rooms.

Pros: The staff was very courteous and helpful when called upon. Breakfast was good and hot. Had a nice variety. Room was spacious, clean and comfortable.

Pros: Shuttle to and from the airport

Cons: Swimming pool closed due to mechanical problem and not available for use during our stay.

Pros: Nothing

Cons: Y'all took my money off my card with not knowing it was me y'all said y'all smelled smoke but could not prove it but y'all still charge me 250 tho so I call the bank and they will be calling y'all and it will be back on there as soon as tomorrow thank you for the worse hotel around that area

Pros: Ease of booking.

Cons: People in room next to us were up all night. They didn’t stop talking (clearly audible in our room) until 5 a.m.

Pros: It was update, clean with great bedding.

Cons: Through no fault of their own, we tried to check in at 4:20 pm and room was not ready and lobby had several others waiting. The desk clerk was very positive and helpful so we left our luggage with her and returned that night. She did all she could do!

Pros: I like the room. It was nice and cozy.

Cons: I can’t think of anything.

Pros: Kind staff.

Cons: I would like more breakfast options.

Pros: Beds are comfortable. The place is clean and newly remodeled. The staff were friendly and helpful. Breakfast includes coffee and muffins.

Cons: If you arrive later in the evening parking near the front entrance can be limited.

Pros: Very clean and updated property. Bathroom was exceptionally clean. No mildew or floor mold. Location was perfect for the rate.

Cons: No hot breakfast as advertised, only muffins and coffee. Had an issue with desk clerk with an "attitude" re: re-keying of room key on Saturday afternoon.

Pros: The staff was really nice and friendly. The hotel rooms were clean and bed was very comfortable.

Cons: The walls were a little thin. Also the black out curtain did not cover the whole window so the room was not completely dark at night.

Pros: Nice staff. Beds were comfortable. Microwave and fridge in the room. Complementary bath items smelled good. Towel fresh and bleached.

Cons: Nothing stands out

Pros: Staff was great

Cons: No breakfast

Pros: The ladies at the front desk were very kind. The room was spotless and it was quiet.

Pros: Only the proximity to the airport and maybe their shuttle at least that existed.

Cons: They did not have a luggage cart this is unbelievable, I had to drag my 23kg bags myself to the 3rd floor I was mortified,The breakfast is a scam muffin and coffee unbelievable they could not even add even if it¿s just boiled egg as protein to balance it

Pros: Close location to airport.

Cons: It was not very clean, will not stay here again.

Pros: It served its purpose.

Cons: Front desk kept waiting on people calling instead of checking guests in who were there in person. I just stood there for 20 minutes. Coffee was never replaced with fresh coffee the next morning and was literally ice cold.

Pros: Cleanliness, I felt welcomed by the team that works there.

Cons: Shuttle bus doesn't work 24 hours.

Pros: Privacy, silent, good service

Cons: Everything was satisfying including rates

Pros: The room and property were very nice, very clean and comfortable

Cons: The WiFi didn’t work. That was a problem.

Pros: The front desk lady was extremely nice and helpful. She was amazing

Pros: My guardian angels

Cons: N/A

Pros: Clean room

Cons: The day of check in the clerk actually charged my card for 100 dollars for incidentals when I checked in at 8pm and did not use or buy anything. I understand a hold, however she didn't do that. While checking the next morning the young man correct it.

Pros: The beds that it

Cons: The lady lied bout how much the deposit was and they took 250 off my card

Pros: I hated this hotel. It required a 250 deposit which i didnt have avaliable. They didn't let me stay and did not refund my 53 room fee. Straight crooks here.

Cons: I hated this place. The Asst Gen manager was combative and treated me like i was stupid. Guy straight up lied to me saying it says on the website there is a 250 deposit. Guy is either stupid or blind.

Pros: Nothing at all

Cons: Everything

Cons: $250 for the incidental fee! I couldn't believe the fee was 5x what I paid for the room! Never again!

Pros: The room was really clean and nice.

Cons: The manager was disrespectful and rude. Told me I had to leave because they messed up my reservation on my 3ed day staying there and it locked my debit card. So I had to go to bank to get resolved.

Pros: The only positive thing I have to say about this hotel is the the location was pretty much perfect for where I needed to be at the time.

Cons: The hotel is dirty and I felt uncomfortable even stepping on the floor in the room. There was a large brown stain on the comforter of my bed and the room smelled funny. The elevators seemed to need servicing, as they were very loud and clunky.

Pros: I never stayed there

Cons: they want 150 despot

Pros: The hotel is definitely a good deal for the money. The staff is friendly and the rooms were pretty clean.

Cons: They advertise breakfast and they have not had breakfast since I’ve been here. I Find that very unprofessional. Also we had to get the keys reactivated Every day because they were not working.

Pros: Comfortable bed n clean bathroom

Cons: AC was noisy, no fresh made cookies or drink No breakfast

Pros: Location

Cons: Booked room for two nights only stayed one due to being released from premises. Housekeeping went through my husbands belongings notice he had a firearm and told office assistant locked us out our room. Never received any refunds and was violated

Pros: It was ok. Essentially what you'd expect if you need a quick one night stay. Staff was nice.

Cons: The entire experience was average.

Pros: Loved the balcony, bed, pillows

Cons: The employee has zero customer skills. Rude, callous and is a disappointment compared to rest of this AMAZING staff. I have been staying here regularly now for 2 months and I will never go back because of Ami. I'm not the only one that feels this way

Pros: Close to the airport and easy highway access to other Dallas/Arlington attractions and venues. The hotel itself was a little out dated and the lobby did not smell clean. However, the comfort, value and staff was great!

Pros: Loved the staff, extremely accommodating

Pros: The person at the front desk was nice.

Cons: The hotel was nasty. The room was old and stunk. The beds were uncomfortable and out blanket had cigarette burns in it.

Pros: Nothing it was very unprofessional of a huge company such as Wyndham. They should have had better staff in place to contact clients

Cons: I flew all the way across the country thinking that I had a hotel room waiting on me when I got there they were boards everywhere all kinds of construction and a note on the door that said the hotel was closed this was like at 8:00 at night so I had to rush to try to find some place to stay in a strange city that I am not from I am so surprised that Wyndham would be that negligent not to notify someone before they get on a plane and travel so they could make other arrangements never again will I stay at a Wyndham

Pros: Easy check in process

Cons: No cooking utensils in the room, I had to ask the front desk for plastic cutlery for the food I had.

Pros: Friendly staff

Cons: The manager was perfect...but...no hot breakfast corona 🤬

Pros: Great location easy to drive to from airport and easy to get to highway; good parking and friendly staff; all food delivery services go here; provide free bagged breakfast and make all attempts to accommodate guests during Covid; room has full facilities including fridge, range, and microwave

Cons: A bit difficult to park car during check in; if not renting a car the airport shuttle is unclear and rare; there is only one elevator and it's slow; side entrances aren't clear; car parking area is blocked from view; many tv channels aren't in service; provided soap and shampoo is weak; toilet was a bit loose in attachment to floor

Pros: Cleanliness and the staff was great

Cons: Not anything I didn’t like

Pros: Lifesavers! They kept us safe during the snowstorm

Cons: Found a cockroach once.

Pros: Nothing dirty everywhere,personnel not friendly,rooms wast ready when we open the door people inside,a lot of cigarettes on floor at the aft entry etc

Cons: Nothing dirty everywhere,personnel not friendly,rooms wast ready when we open the door people inside,a lot of cigarettes on floor at the aft entry etc

Pros: Friendly staff and the shuttle driver was very friendly!

Pros: Location

Cons: Staff appeared to be a little under skilled

Pros: Quiet room, beds are comfortable beds and cleanliness

Cons: No brakefast and the smell of cigars in the hallway second floor on a nonsmoking area

Pros: Efficient, cheap

Cons: Hair on the bed. Very loud next to the cargo handling and shipping, and they go all night!

Pros: Accommodating staff

Cons: Broken hairdryer

Pros: Good location

Cons: This is definitely not a 3 star hotel. Clerk looked like he just woke up, shirt half unbuttoned with gangly chest hair. They didn’t serve breakfast due to covid which is ridiculous, every restaurant is serving food. Wife also killed two roaches in

Pros: It was very clean and in great condition. Not sure how old it is but it appeared to be fairly new.

Pros: Quality and upkeep

Cons: The hvac door let cool air into the room. Overall i really enjoyed the stay. Would Stay again and again

Pros: Convenient

Cons: No

Pros: Price. But will not book again

Cons: Cleanliness. The sofa bed had not been cleaned after previous use. There were hairs in our bathroom tub. They advertised that there was hot breakfast but when we got there they gave us a bag with 1 muffin 1 bar. We asked for 1 more bag they said no.

Pros: Shuttle service

Cons: The room had an awful mold and smoke smell.

Pros: Price and kitchen

Cons: Staff wasnt very friendly and not attentive to toiletries nor room phone usability

Pros: Staff was rude!!! He was snarky and showed no hospitality. 0 customer service skills. His phone etiquette was bad! Never coming back. His horrible no-help attitude ruined the entire experience. There was trash bags in the hallway too.

Cons: Staff was rude!!!  He was snarky and showed no hospitality. 0 customer service skills. His phone etiquette was bad! Never coming back. His horrible no-help attitude ruined the entire experience. There was trash bags in the hallway too.

Pros: Desk clerks

Pros: The hotel seemed clean and was really close to DFW airport.

Cons: The desk clerk could use some customer service training. There were no glasses, utensils or plates/bowls in the kitchen. Also, the a/c is fixed and you cannot set it to run as long as you want. Not a bad spot, but I personally wouldn’t stay here ag

Pros: price

Cons: No remote for the TV, Roaches in the room. Smelled in room.

Pros: Clean rooms and friendly staff, very helpful.

Pros: Excellent room. Confortable, clean and with great amenities. The price was very accessible.

Cons: The breakfast bag could have inclided salty food, like a croissant or sandwich.

Pros: Nothing.

Cons: It was filthy the lobby was dirty. The Front desk agent did not have a mask on. The agent booked walk ins to get a supply in demand rate thus overbooking so we did not have our room.

Cons: We had to ask for extra towels, not enough soaps etc for three people. Did not tell us there was as sofa bed, so we all slept in the king size bed. There were three of us. The bagged breakfast consisted of orange music, a granola bar and a muffin.

Pros: The room was great. Love having a kitchenette in room. Everything was great. Staff wasnt so awesome. Mostly on phone and didnt see me standing there for a while. I had to get their attention.

Cons: Staff. Did not seem to

Pros: Close to the airprort

Cons: Shuttle was not available for me at the hour I needed in order to catch my flight

Pros: When I first checked in I was offered an upgrade to my room. The person who checked me in was the only positive experience I had at that hotel.

Cons: TV remote did not work, kitchen missing many utensils including a basic spoon. Housekeeping showed up late, after dinner or not at all and the staff was extremely unfriendly acted as if I was bothering them every time I requested something.

Pros: Less expectations for price than previous experiences at other Hawthorn locations .

Pros: Breakfast was very good with lots of choices.

Cons: Hotel was not in the condition one would expect for the price and star rating. Rude front desk staff.

Cons: cost of room was not worth price .ceiling had water damage room was outdated

Pros: Nothing!

Cons: They put us on top floor and started roofing at 7am on a Sunday!

Pros: Fast check in friendly staff

Cons: Breakfast starts at 7 am.

Pros: Minutes from DFW airport.

Cons: Rat traps everywhere. Broken exit doors. No room service or snack bar. Too far to walk to nearest convenience store at night. Person checking me in kept wiping his runny nose with his hands.

Pros: Rooms are very spacious and cleaning staff was very quick. The room overall was clean and partially updated.

Cons: Under construction so there was some noise and many of the guests were people working on the hotel rooms. My room still had a wall unit for air conditioning. I could not get the wifi to work and the staff did not seem interested in helping. The main lobby and elevator has not been updated. There were cracked tile on the floor and paints peeled off the wall. Very limited parking and the free breakfast does not have a lot of options.

Cons: I booked a double queen room. I was given a single. I was told at the desk there was nothing that could be done. My friend slept in a chair. I understand that things happen sometimes but I will not book this hotel again.

Pros: The staff is friendly... The room was very clean and comfortable... The continental breakfast was delicious...

Pros: Everyone was so helpful and pleasant I couldn't ask for more!

Cons: The room didn't have toilet paper when we got there haha but they brought some ASAP!

Pros: My room on the third floor came with a basic refrigerator/freezer unit, a kitchen sink, a decent work desk and a couch. The bathtub was pretty large with Jacuzzi jets (didn't test them) and everything seemed clean. It seems the hotel has complimentary HBO withe every room, or at least mine did. The free airport shuttle is great. I only stayed at this hotel one night, but I was attending a convention at the Hyatt Regency DFW, and the drivers didn't have an issue dropping me off there as they know the airport layout very well.

Cons: I thought when I paid for the hotel on Kayak, it would cover my whole stay there. My final bill came to be $15 more than what I had originally "paid". They also charged a $20 deposit which is suppose to go away if your room didn't have any apparent damages. Be wary if you need the hotel shuttle in the early AM hours. I called the hotel to pick me up at the convention hotel in the airport at at around 3:45AM, and was told I needed to wait a bit longer because they couldn't notify the driver until he finished his airport rounds and came back to the Hawthorn Suites. Also, the shuttle leaves like only once an hour at the late evening (if there's any customers needing a ride) and he needed to finish his usual airport run before picking me up. So I ended up getting back to my hotel around 5:10AM. Pretty tiring wait. I didn't get to sample the breakfast as I woke up after 10AM. There's also nothing really around the immediate area within distances except some more budget hotels/motels. I arrived at the hotel via a local DART bus which had a stop fairly close to the Hawthorn Suites.

Pros: Comfortable

Cons: That I had to leave so soon.

Pros: The shuttle Rrived within 15 minutes it then drove around to pick up other passengRs for another 30 minutes. I

Cons: Terrible service will never stay in a Hawthorne Suites again

Pros: close to airport

Cons: no restaurants near by

Pros: Had two TV's

Cons: The room was not ready by check in time and it smelled like mildew. There was a huge water leak and stain on the ceiling. The air vents were dirty and the toilet seat looked old.

Pros: Clean

Cons: Outdated and run down

Pros: Great location, kid friendly, clean, great housekeepers and again great location! I’ll be back 😊

Pros: Very clean and very easy to find

Cons: No complaints

Pros: Everything

Cons: Nothing

Pros: Absolutely nothing

Cons: I had items that were stolen from my room while we were gone. I¿m waiting for the hotel to respond to see how they¿re going to compensate me for the items that are missing. I will never ever use this hotel option again

Pros: It was close to my job

Cons: Service was horrible. Sheet had stains. Roach in hallway.

Pros: basic room. seemed clean.

Cons: thinnest walls I have ever experienced in a hotel. I could hear conversations in the next room.

Pros: Staff was good.

Cons: N/A

Pros: Location, indoor swimming & hot tub & customer service

Cons: The tub was super tiny & very low. Everything else was aesthetic preferences.

Pros: It was clean.

Cons: Location

Pros: Good clean and very close to my meetings

Cons: N0

Pros: I am a frequent traveler and this place is not worth the fee.

Cons: The front desk rep was rude

Pros: I don’t like the surprise of the hidden fees it’s been three days and they still haven’t credited my account with the deposit I had to pay at the time I checked in! I wasn’t aware of this and I didn’t read this informati

Cons: The hotel was average

Pros: I always stay here when I have an early flight. Their first shuttle to the airport is at 3:25am

Cons: The rooms could use an upgrade

Pros: Everyone was friendly and helpful.

Cons: Bath tub was slippery when taking a shower!!

Pros: The staff was professional andworked with us with us on or timely delay

Pros: Location

Cons: No

Cons: Yes the bugs

Pros: We read reviews that were not good. However, it was better than we expected. The place was clean and the staff was pleasant and helpful.

Cons: It did not have any perks, like breakfast.

Pros: The staff was friendly..,

Cons: The hot tub is dirty. The rooms are half updated, half 70’s. Ac was loud in our room

Pros: Clean and convenient to where we wanted to be.

Pros: Excellent room for such a low price and last minute booking! Excellent service! Exceeded my expectations! Super close to the airport ! Hotel offers free shuttle- runs every 40 minutes so plan accordingly :)

Cons: n/a

Pros: Price

Cons: Very small room, spa not heated, difficult to get to

Pros: Proximity to airport

Cons: Old property. Needs renovation

Pros: The location and shuttle service to the airport. Efficient and one time.

Cons: Nothing

Cons: Needs room service from Restaurant to Rooms immediately. It's a great ad on and will increase bookings.

Pros: Clean and quiet

Cons: The free shuttle was with 6 or 8 different motels. Took for over 45 minutes to arrive. With a 5 o'clock flight we would have had to leave an hour 3 am to get back to the airport

Pros: Location

Cons: The hotel employee seems a problem when I have to check in with her - not a pleasant experience when she is at the front desk

Pros: The clerk was very, very nice and funny.

Cons: The shower door needed to be replaced like last year! Room smelled musty. What a shame they spent a lot of money updating and didn't touch the door.

Cons: Dirty floors, moldy and dirty shower. Terrible rotten smell in the room. Hard as rock mini bed pillows. Crack addict in the room next to me that hung around outside of my door.

Pros: The location to the airport.

Cons: Don't book here if you are relying on the shuttle to pick you up. They don't have their own shuttle. They have a broken down looking van with 5 or 6 hotel logos on it that seats about 7-8 people. Shuttle took well over an hour.

Pros: It's next to the airport and has a TV with the arrivals and departures from DFW.

Cons: The front desk was not inviting. The view from the room is a brick wall. The room itself is small.

Pros: Nice clean room with cold AC

Cons: The weekend desk clerk is unfriendly - his attitude and laziness really makes for a bad visit There was no internet in the room Heavy industrial doors on room are loud when people and even maids let them slam - A LOT

Pros: i was given a room with 2 queen beds. When i went to the room, one of the beds wasnt made up. I went back to the reception and met a family of 4 that had booked 2 rooms, and had the same issue. The receptionist was great at assisting me into another room

Cons: guests drinking beer and smoking right by the entrance. Carpet in room smelled horrible. Will definitely not ever stay here again. Shower didnt have a soap holder.

Pros: Loved the bed

Cons: The staff was unfriendly and I believe they took my scarf. The lady at the front desk complimented me on it and I believe that she also took it. I switched rooms during my stay and I m sure I left it in the first one, however she told me that nothing

Pros: The bed was so comfortable and there were so many pillows!!

Cons: The staff was not friendly when it came to accommodations. When I got out of the shower my initial night in the hotel I hopped in my bed and a spider climbed down on my shoulder. FREAKED ME OUT. No breakfast, however there's a new bistro Downstairs.

Pros: It was clean, quiet. Had a pool and whirlpool

Cons: Beds weren't very comfortable

Pros: Location

Cons: Yes. Your booking promises breakfast. That was not the case. It cost 6 people in 2 rooms more than 60 dollars for breakfast elsewhere. We chose this hotel over another cheaper one because of the breakfast. We stayed 2 nights and this happened both nights.

Pros: Receptionists were very sweet and pleasant, room extremely clean and light.

Cons: Promised while booking free breakfast was not actually included. Food in general rather horrible, cappuccino from powder and pretty disgusting.

Cons: Bed bugs bites.

Pros: Location

Cons: A/c in room did bit work, sheets appeared to be dirty, shower door broken

Pros: It was in a very good location for airport parking.

Cons: I had extremely loud neighbors!! I called the front desk to report it but obviously nothing was done to handle the situation because they were loud, partying, and cussing until well past 3am, I had 2 young children with me and we had an early flight.

Pros: Close to airport

Cons: The worst customer service I have ever experienced

Pros: The hotel is close to airport

Cons: The breakfast is not complimentary. It is actually mentioned in reservation that hotel has complimentary breakfast

Pros: The Location and the night shift was very helpful, the day staff at the front was not.

Cons: We changed rooms because the heat was not working, second room the toilet would not stop running. One on the amenities was suppose to be free breakfast, I asked the front desk about it, He was very rude and said the hotel do not give free breakfast ever

Pros: Location, and the staff was exceptionally nice.

Cons: No free breakfast.

Pros: Shuttle to airport was convenient

Cons: Unpleasant odor in the lobby

Pros: Said free breakfast and theres no free breakfast.

Cons: Charged $12 a person for breakfast.

Cons: The bed was very hard

Pros: N/A

Cons: Dead cockroaches on floor in room

Pros: The shuttle.

Cons: Air conditioner was far too loud. Uncomfortable bed.

Pros: No much ... other then close to airport .

Cons: The shuttle was a complete mess... they have different people going to all the hotels , so they are in a hurry and he dropped us off at the airport half a mile from our arriving family... then had to walk back the half mile to be picked up.

Pros: Location and shuttle to the airport.

Pros: Excellent price (booked through a third party), very nice staff & customer service, shuttle services are very organized, free hot breakfast is a nice perk, and the rooms were comfortable.

Cons: The room for breakfast was a bit small so it gets a bit crowded when guests arrive about an hr before breakfast ends.

Pros: Nice inxepensive rooms, indoor pool and hot tub are nice. Shuttle to the airport was biggest reason for staying here. We were able to leave our vehicle for less than parking at the airport.

Cons: Only complaint would be not enough parking spaces.

Pros: Quick and easy check in/out when prepaid through Kayak. We had an early flight and parked at the parking spot right down the street. Took us less than we minutes from the time we left our room until we made it to the airport.

Pros: Very good value for the money. Fast and reliable wifi, full breakfast, new cardio machines, and comfortable room. Perfect for the single business traveler who is in and out.

Cons: It's a little aged and it shows in some places but for only $60 a night I would definitely stay there again if traveling by myself. Not sure about a double room but the single, king size bed room was too small for two people, in my opinion.

Pros: Helpful friendly staff.

Cons: I am gluten intolerant and there wasn't many options for me to eat.

Pros: Loved breakfast

Cons: There was a beeping noise like a truck reversing all night. Had to sleep with my ear plugs in. Not sure if this was a once off so not really complaining about it

Pros: * fairly easy to find and close to airport * looks brand new * nice indoor pool and hot tub * pleasant staff * hourly shuttle to DFW if needed

Cons: * wish the breakfast buffet was open later than 9am. Not all travelers are on business.

Pros: It was amazing they always cleaned the room everyday. The only thing not enough parking but it wasn't bad

Cons: It was all great.

Pros: Room was quiet

Cons: Hotel had not received the reservation from Kayak

Pros: Very comfy beds. Great access to everything.

Cons: No towels in the pool area, key kept locking me out of my room. But otherwise great. Great value for what I paid!!

Pros: Very nice place!!

Cons: People who is in the front desk

Cons: Arrived an hour and a half after normal check in and the room still wasn¿t ready for another 20 minutes. Doors were broken.

Pros: Location 20min from where we where going.

Cons: I was overcharged on my card the staff was horrible and there wasn't anyone who knew why I had been over charged, there was no breakfast, restrooms where horrible. Definently will not be staying here again.

Pros: The kitchen

Cons: The hotel had roaches.

Pros: Ms. Valerie & Ms. Keshia gave me excellent customer service! 1st time visiting Dallas but they made me feel very comfortable.

Pros: It was in a good neighbourhood based on how much we paid.

Cons: We checked out one day earlier and we still have not received our refund!!!

Pros: Location to DFW airport.

Cons: Nothing I can think of at the moment

Pros: Smells extra bad (weed)

Pros: Mask were enforced for everyone safety

Cons: N/A

Pros: Cheap

Cons: Stomping

Pros: They supply dishes

Cons: The bed was uncomfortable and hard

Cons: The room was not fully ready for new guests had only one pillow and no soap

Pros: He said the room was fine. The person who checked him in was cordial.

Cons: I chose this hotel specifically for the shuttle service. My son had come into the airport late after 2 very rough days missing flights, exhausted and stressed. Shuttle service was suspended! He walked in rain and storm.

Pros: Location,value

Cons: Needs some updating

Pros: Room set up that allow cooking, and office desk, plus elevator service.

Cons: Getting fresh air into the room was a concern.

Pros: The lady at the front desk was very nice. 

Cons: I did like the fact was a large room.

Pros: Staff and location

Pros: General Manager was awesome.

Cons: Liked everything

Pros: Very nice and everything was great

Cons: I have been trying to get a receipt since front desk checkout. The person on duty said I would get it via email...have never received it. I have sent two emails to the hotel...no response at all. Very disappointed, and considering what else can be done.

Pros: The front desk guy was really helpful.

Pros: the staff here is amazing - hotel employee at the front desk is so kind and the room was actually clean. fancy hotel feel for a simple price. win-win

Cons: The fact that it was very easy to get to down town Dallas and to return the car

Cons: The sheets were dirty as well as the floors . The blow dryer didn’t work( much to my surprise) the next morning .

Pros: Close to airport

Pros: Th stay included free breakfast and the bed the was the comfortable.

Cons: Overall, the stay was good.

Pros: Price and hotel was OK fir a very short stay.

Cons: Just a crappy, cheap hotel.

Pros: Close to dfw via uber

Cons: Breakfast was included but empty by 8:30am

Pros: clerks, parking

Cons: tub got backed up after using to wash my hair... ugh n ewwww

Cons: The front desk staff was rude and not helpful.

Cons: The continental breakfast was coffee and granola bars. The room smelled like urine. The front desk last was extremely rude!! The room was not very clean, the hair dryer didn't work, the carpet and floor was sticky.

Pros: Location

Cons: Room was clean. Staff was good. Only thing that I saw that could be improved was that elevators could use a good cleaning.

Cons: My room was dirty. Upon enter my room it was unlocked and the door was open. The sheets had visible hair on them.

Pros: Nothing

Cons: Horrible, unhelpful staff. Will never stay at this hotel again.

Cons: There was trash left on the bathroom floor when I came in. Second issue, I paid the incidental fee ($100) with a credit card and was assure it would credit back as soon as I checked out. That wasn’t the case. I just wish I had known it wouldn’t be returned immediately, as that was the card I was traveling with.

Pros: Price

Cons: The room was really musty smelling. At 2:30 AM the doorlock failed with me outside. They finally got me into a new room at 3:30, at 6AM they phone to say maintenance is working on it and 6:30 "come get your stuff, the room is open". Restful night!

Cons: There was no $100 incidental hold WVER. They said a manager went on vacation and someone changes the rules. It is NOT updated on ANY SITE OF THEIRS and the "handbook" that was pulled out said 2014

Pros: Location, friendly staff.

Cons: Water problems: shower and bathroom tap both ended up leaking lots of water, requiring a call for staff assistance.

Pros: Shower didn't work. They do not offer a breakfast.

Pros: Friendly, safe and convenient

Cons: Last day I saw a cockroach in the bathroom and in 5 days there no cleaning service

Pros: Close to the hotel

Cons: It was a dump

Pros: Location and convenience

Cons: No- accommodated my needs

Pros: NA

Cons: The hot water is not good

Cons: 2 adults got put in a room with one queen size bed. Tried to cancel when hotel would not get us a room with two beds. Advised I would pay extra, still would not accommodate. Asked to pay for a roll away bed, was told none available. Awful, done with prcln

Cons: Had dirty rags on floor in bathroom. Had pizza sauce on surface near TV. Had cover on light fixture hanging loose. TV remote innop. Shower drain rust / corrosion. Elevator stopped working and no signs posted

Cons: The window curtain was broken - no way to completely close out the light. The carpet was dirty. There was absolutely no toilet paper. The refrigerator and freezer were unplugged and it smelled bad as a result and there was mold on the shower walls. Gross.

Pros: Location

Cons: Old. Dirty. Smelly. Not worthy of 2 stars. Not even one half star.

Pros: Location

Cons: They did not have any tissue roll in bathroom and front desk was non committal on when it will come - have to buy my own -

Pros: Everything was horrible, there were no towels all weekend. No vending machines, breakfast or ice.

Cons: There was not one good thing to say about this hotel, I will never stay therevagain

Pros: Iron ruined my clothes. Passed it along, they handled it ok, but still ruined a $100 pair of lulu lemon shorts.

Pros: Very cheap stay

Cons: Very outdated, unkept rooms, no amenties in rooms, unwelcoming staff

Pros: Location

Cons: Staff are lazy

Pros: Location

Cons: No water in am.

Pros: Location

Cons: Not clean

Pros: Quite

Cons: Bathroom pathed up, room dirty, was not able to change to another room,air conditioning not working properly got sick nose bleed etc.

Pros: The location was close to the airport

Cons: Check in process was mediocre. After arriving in room, smelled of mold and old linen. Lobby floor was completely flooded with water coming from the ceiling. Room had no running water in faucet or shower but was checked in anyway knowing full well this was an issue. Was told water pipe leaked and will be restored within 30 minutes. The water never came back on for the remainder of my stay. I checked out the same day i checked in and while i was checking out, hotel was still allowing new check ins and not making customers aware that there was no water.

Pros: Location

Cons: No coffee in the mornings, two days out of 5 it had run out, and to call that breakfast is ridiculous.

Cons: am disabled and had a pet, the elevator did not work and I was put on the top floor having to climb stairs to the third floor...the beds were not big enough...and when I asked for extra blankets and a roll away there was none available...

Pros: Big bath tub

Cons: The room bath room was disgusting and dirty like never clean hair in tub toilet had blood on seat and floors were sticky .. Rooms are extremely small You shut you door you don't need a key to get in the doors do not lock People can just walk in staff as well my experience I was inside my room and it happened and shut door from out side of room with no key I was able to turn knobb and get in . It's like alot of people on drug asking for drugs or of people who want to buy drugs prostitute central I say it's not good area guy said most the ppl you see love here room to

Pros: Nice workers

Cons: Smells like smoke

Pros: It was just an overnight stay because the airline is incapable of managing it pilots! It was great for it's money! I would not do a long stay!

Cons: To close bed hard

Pros: It is just sleep and leaves. It was clean but old.

Pros: The staff was professional and helpful, the room was clean, the room a/c worked like a champ, the area is quiet, and the location was great.

Cons: The flooring is quite old and cracked in the room, the room was very small, and hallway was insanely hot and humid. The shuttle was advertised to get to the airport in 10min. However, I was on the shuttle for an hour before I got to my terminal.

Pros: It was so easy to get from the airport to the hotel. The shuttle driver was great.

Cons: It would have been nice to have a convenience store a bit closer to the location.

Pros: Location was good,room clean.

Cons: No breakfast.At least some snacks.

Pros: The hotel was convenient and had shuttle service to the airport.

Cons: The airport shuttle took too long to get to the airport. The price quoted was unavailable when I arrived and they charged more.

Cons: BED BUGS! All they said was they never heard that before and to contact the manager. Havent been able to get a hold of the manager. He never there on the hours the staff say he/she will be there. Contacted guest services but ca'n'tt help Bc it

Pros: Price, location to airport and Grapevine Mall. Quite.

Cons: Had to go downstairs to get ice. Night clerk was not very friendly.

Pros: Nothing I took one look at the room and left.

Cons: The massive blood stain under the mattress and on the pillows and the fact that when I brought this to the staffs attention they acted like they knew it was there all along

Pros: I would like a coffee and microwave in the room!

Pros: Location

Cons: The room smelled very bad

Pros: The person who waited on us was friendly.

Cons: I did not relize that there was a trick to working the shower When we checked out I told the man at the desk that our shower did not work. He was very insulting to me when he told me how the shower worked. I did not appreciate his additude

Pros: Modern minimalist design in perfectly sized rooms.

Cons: The bed was too firm for my tastes. Lots of ambient noise from the hallway throughout the night.

Pros: The price, the location near airport.

Cons: no

Pros: The price and the location. Check-in staff and overnight staff were pleasant

Cons: Check-out staff and cleaning crew lack of professionalism as well as overall manners.

Cons: Front desk staff cant speak english

Pros: The design of the rooms were the biggest selling point for me. I loved the european/Danish furnishings, and lighting. And loved the location.

Cons: I wished there was a little more attention to general maintenance. My TV remote did not work at all. The flooring was buckled in the middle of the room, making noise when you stepped over it, and the hairdryer/nightlight didn't work.

Pros: Second room was clean and comfortable.

Cons: Reception clerk very rude. checked us into an occupied room. We saw the man who was in that room at the desk complaining about broken TV and water faucet as we arrived. When we returned to the desk, my wife said you put us in a used room he started raising his voice said I can give you your money back and you can leave.. Shuttle is not their own shared with 6 hotels same area when we called they said 20 min took over an hour to arrive at our terminal. had so many people packed in it felt unsafe. TV remote basically inoperative in our room.

Cons: Waited over an hour for the airport shuttle. Called 4 items but they just kept saying "ok I'll call the guy". Ended up canceling my reservation and booking at the holiday inn. Their shuttle actually showed up. Cheap but not worth it.

Pros: Desk lady was very nice and helpful

Cons: My room was absolutely filthy. The nastiest place I've ever slept.

Pros: The pictures on the website made the place seem great for the price. However, once there was a totally different situation.

Cons: The sink became clogged...we asked for assistance on three different occasions. We watched as they called maintence and said, "no one needs to be present for the sink to be fixed". We came back to the room and the sink was still clogged. The entire stay the sink was clogged in the bathroom. We asked for extra towels and blankets. The took the room number and have one towel per person. This was not a luxury stay to begin with but atleast be presented as such. The stay seemed to be as if I were in a motel for $29.99 per night. There was a lingering odor in the room.