Poor
1.0
Pros:
The deck.
Cons:
Rude staff,nonexistant customer service ,was lied to regarding shuttle service,no restaraunt,we were double booked,no booze,broken tv,and mask nazis everywere.
Excellent
10.0
Pros:
the bed comfy
Excellent
10.0
Pros:
Proximity to airport terminal
Excellent
10.0
Pros:
Clean, Great location
Cons:
No
Excellent
10.0
Pros:
The staff was the best!
Cons:
My blanket was covered in black dog fur. I had to have it replace. Also, I ordered wings from downstairs they did not put the sauces and it was so dry I just threw it away. And the celery sticks were the yellow ones from the center and flimsy!
Good
7.0
Pros:
Proximity to airport, comfy beds
Cons:
We stayed here twice in a short time period. The first stay I didn't get an email with shuttle information. We had a difficult time finding where to go from airport terminal to get to the hotel.
Excellent
10.0
Pros:
The bed 🛌
Cons:
In side the airport is great 👍
Excellent
10.0
Pros:
Great and accommodating night staff Quiet and refined guest room Free parking on airport property
Cons:
Nothing
Good
6.0
Pros:
Rooms are clean
Cons:
There is no bottled water available in rooms
Excellent
10.0
Pros:
Price, Location, Staff
Cons:
No, met my expectations
Excellent
9.0
Pros:
Parking was convenient and seemed safe, Staff was friendly and helpful, elevators were fast.
Cons:
Breakfast could have been included in the cost of the room or slightly less pricey for what it was ($17.00 per person). They didn't offer to validate my parking, which cost me $24 on exiting the toll, and I had to email the toll later to get re-imbursed.
Poor
1.0
Pros:
What I liked most about the Hyatt Hotel was that the rooms were non-smoking.
Cons:
The room was extremely hot no matter what temperature I turned the thermostat to. I was very uncomfortable.
Okay
5.0
Pros:
Proximity to the airport, staff was nice, shuttle driver was kind
Cons:
The only food options are inside the hotel. The restaurant food is lackluster. Because of the location, food delivery services are nonexistent. My bathroom had hair in the shower and on the floor, the tile grout was black in many places (bleach fixes this
Good
7.0
Pros:
Location
Cons:
Dirty bathroom
Excellent
8.0
Pros:
Super friendly and helpful front desk staff. Location. Perfectly accessible free parking. Room comfortable. Nice shower. Didn't try out restaurant or bar, but very happy they were available. Free internet.
Cons:
Room needs tech updates. Not able to charge devices on both sides of the bed.
Excellent
9.0
Pros:
Location
Cons:
They charged 100 usd extra
Mediocre
3.0
Pros:
The balcony and watching the planes take off
Cons:
Wasn¿t a good stay for the money. No breakfast. Pool was dirty dirty. This hotel was dirty. No microwave. No coffee. It¿s not worth the money at all for what I paid. Very disappointed!!!!
Excellent
10.0
Pros:
friendly staff and free, convenient terminal shuttle
Cons:
liked eveyrhing
Excellent
9.0
Pros:
It was beautiful and clean
Cons:
Covid 19 procedures caused us not to have clean linens and towels everyday
Mediocre
2.0
Pros:
It had beds and a shower
Cons:
Sub-par. Smudge prints on doors and mirrors. Outdated electronics with minimal ability to find programming on TV to watch. Front desk was fine. Manager offered no discounts or free stays for our trouble. Never had a Hyatt experience like this.
Excellent
10.0
Pros:
The World of Hyatt app was the most convenient part, from key service to requesting towels. Not once did I go to the front desk, excellent and safe.
Okay
5.0
Pros:
Just average. Nothing spectacular
Cons:
This was just an average hotel room. I’ve stayed at Comfort Inns with much nicer rooms
Okay
4.0
Pros:
Close location near the airport and the shuttle service
Cons:
1- no coffee maker were in the room. 2- the bed is not too comfortable. 3- No traveller needs such as tooth paste. 4- did not see a vending machine in the same floor.
Okay
5.0
Pros:
Proximity to DFW
Cons:
No coffee in the room. I like to have coffee while getting dressed and it is not available in the room. The coffee served in the lobby was terrible. This is a basic requirement and why I would not stay here again.
Poor
1.0
Pros:
N/A
Cons:
Customer service was poor. My interaction with the front desk left me to feel deeply unappreciated. It felt like I should have just been grateful that they were accepting my money. I will highly recommend people do not go there. Downgrade it to a 3-star
Excellent
8.0
Poor
1.0
Cons:
I was assaulted on Oct.8 in the hallway leading to my room.
Poor
1.0
Pros:
Nothing
Cons:
I did not like anything about the hotel
Okay
5.0
Pros:
Cleanliness
Cons:
No coffee pot or complimentary coffee. Cheapest cup in hotel was $5 for 6oz cup. Bed was hard. Room didn't have a iron. Asked twice but didn't get one until 11 pm. Denied maid because of 2 night stay. Maids are afraid of covid so no daily cleaning
Poor
1.0
Pros:
Parking
Cons:
Room subpar, Dirty, TV didn't work properly
Mediocre
3.0
Pros:
Location to the airport / shuttle service was great.
Cons:
-No microwave not told they were on even numbered floors until Icheckout -Towel hook BEHIND shower door?poor placement -TV didn’t work. Front desk no help -staff unsympathetic at checkout. Just “I’m sorry†after they took m
Good
7.4
Cons:
Worst food in a very long time
Good
7.0
Pros:
Close to the terminal.
Cons:
The bed was extremely hard and had a limited amount of pillows.
Good
6.0
Pros:
Close to the airport. Very clean and quiet. Visually appealing.
Cons:
Hotel restaurant was very disappointing. Food was disappointing, and cafeteria like. Portions very small. Nothing close to what a hotel restaurant would advertise. Check out promised an email receipt. Nothing received. Service was appropriate.
Okay
5.0
Pros:
The staff were helpful despite everything still closed.
Cons:
Still charging a resort like fee despite everything shut down and not available. Did not think this was fair.
Good
6.0
Pros:
It is not a fair time to evaluate the hotel because of the Covid 19 precautions
Cons:
No coffee pot in the room
Good
6.0
Pros:
Location
Cons:
Overpriced
Good
7.1
Pros:
Location
Cons:
Better price to value
Good
7.0
Pros:
The beds
Cons:
Bathroom too small
Good
7.0
Cons:
Only location because you have to pay for your parking while you’re gone on your trip should not be in that group because everything else you have shuttles and leave your car at the hotel no charge
Good
6.0
Pros:
Ok hotel 3stars
Excellent
8.2
Pros:
Had a great early dinner Great service Chef very helpful
Cons:
Our drains in our room backed up!! First the shower-engineering came up and fixed THEN in am, both shower AND sink backed up NOT our usual stay with Hyatt
Okay
5.0
Cons:
The restaurant was a joke. Lowest quality possible bc they have you over a barrel and you are only eating there bc you have to
Okay
5.0
Pros:
Inside airport
Cons:
Old rooms need to update no 4 Star Hotel as shown it's a 3 Star not 4 star
Good
7.0
Pros:
close to airport and free shuttle service
Cons:
no - wish they had a short night rate. arrived about 1am and left at 7am
Okay
4.8
Pros:
Close to the airport
Cons:
Terrible service especially at the restaurant I waited over an hour for a to go pizza which turned out to be a flatbread that was disgusting
Mediocre
3.1
Pros:
The sheets were comfortable.
Cons:
Price was way too high for amenities in room. Ac was broken, later fixed. Lampshade was cracked and stained. No sitting area. A dorm fridge shoved in the corner.
Okay
5.0
Pros:
Airport van and location
Cons:
Line for check-in was extremely long
Okay
5.0
Pros:
Front desk Staff (Night shift)
Cons:
Morning Shuttle was late, when hotel patron inquired, staff was defensive, rather than offer assistance or solution. I had terrible experience where a parking vandriver told me he could get me to hotel and drops me off in a secluded area of airport-w
Mediocre
3.0
Cons:
They gave me the key to an occupied room. I had already closed the door behind me when found out the room was occupied. Not a pleasant experience by any means.
Excellent
8.5
Excellent
8.5
Good
6.0
Pros:
Very convenient if you are flying from dfw
Cons:
Parking is 18 dollars, its a little further away from hotel entrance which is an inconvenience for families with young children, cleanliness is abig concern, we booked a king suite and the sofa was so dustythat even with aweak eye sight icould see tons of dust built up in all edges and corners. Spent most of time sneezing and coughing.
Excellent
10.0
Pros:
Nice sized room. Clean and very close. Just walk out near Gate C19 across the parking garage.
Cons:
-
Excellent
10.0
Pros:
convenient next to airport, very efficient front desk staff, wonderfully clean and furnished rooms.
Excellent
9.7
Pros:
I thoroughly enjoyed my stay. Hotel staff was very pleasant. Only issue I had was that I filled out my breakfast order form for in room service. I hung it outsider my door before 12am liked it said and it was never picked up. I was in a rush that morning and it would have been great to eat breakfast in my room. Mister Gs is excellent. A hidden gem I'd say
Cons:
My room service tag was never picked up
Excellent
10.0
Pros:
Great service, room was nice, excellent steakhouse..service at steakhouse excellent and host is outstanding and great sense of humor..would come back just bc of him
Cons:
Snack items in lobby coffee shop very overpriced..4 dollars for little bag fruit chews..should be 1.5, chips etc were all overpriced
Excellent
8.5
Pros:
Free shuttle to and from airport.
Excellent
10.0
Pros:
Our flight was canceled and bags lost, and it was after before we got to the hotel. Staff was super helpful to get us some basic items for the night and get us checked in. Great service and super clean rooms!
Excellent
10.0
Pros:
Efficient staff, all expected amentities available and excellent food options available!
Cons:
Nothing
Good
6.2
Cons:
The hotel largely serves business travelers who are stuck at DFW airport due to problems with flights. For this reason, the hotel serves an important need. However, it is very overpriced. There was a dead roach in my room.
Good
6.8
Pros:
table with combs, razors, etc for stranded passengers
Cons:
room by elevator
Excellent
9.7
Pros:
The hotel had a very efficient check in process. Staff were friendly and welcoming to me checking in alone with two young children. The casual restaurant in the hotel had good food for the price.
Cons:
The room was clean and functional, but some of the touches in structure of the room felt industrial. The extra lock on the door didn't work as well. It was not the right size for the bulb of the locking mechanism.
Good
7.7
Pros:
I like that this place was minutes from the airport. They have monitors everywhere telling you flight status. The rooms are spacious, and modern/newly remodeled. Place was affordable... Was only $134/night compared to others near the airport were asking $175-250/night.
Cons:
There isn't any signs at the airport that point you to Hyatt Regency only to Grand Hyatt which are two different places. We flew American Airlines and got off at Terminal D at DFW and the best thing I can advise is walk to Grand Hyatt then make a left to go outside, and the Hyatt service guy will call a Hyatt shuttle to get you to the Regency (takes 5min). Lastly don't order room service late night unless you're willing to dish out $$$. The fine print on the bottom of the menu says they charge you 21% service fee and tax/gratituity, so when the guy comes DO NOT TIP again like we did. They're getting twice the tip.
Good
7.1
Pros:
Good food
Cons:
Bathroom too small, charged for bottle water, too expensive for level of hotel other than airport location
Good
6.5
Pros:
30+ minutes to check in.
Okay
4.5
Pros:
Next to the airport
Cons:
Air didn't work