Guest reviews
Overall rating
8.6
Excellent
Based on 223 reviews
Cleanliness
8.7
Comfort
8.8
Pick-up/Drop-off
8.6
Value for money
8.5
Pros
"Staff was friendly and nice"
(in 3250 reviews)
"Shuttle was quick and easy."
(in 627 reviews)
"Very clean and great car."
(in 5466 reviews)
Cons
"There was no car available."
(in 2389 reviews)
"Car was dirty and worn."
(in 2341 reviews)
"Car was dirty and worn."
(in 2339 reviews)
Recent reviews
Traveller rating
67
14
4
7
11
Find reviews that mention:
customer service
car was clean
great car
pick up and drop
friendly staff
quick and easy
great price
great service
great experience
picked up the car
car available
return the car
great value
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2.0
Pros: I wasn’t even able to rent the car. I reserved it online with an Apple credit card. When I was dropped off at the airport to pick up the car with the SAME CC I used to reserve it I was told I couldn’t rent it because they don’t take that CC. I had no ride home, no other CC’s. I was forced to use a different rental company that was more than twice the price. And the guy was a jerk about it to boot.
Cons: Update your systems to take CC that online allows. It was a terrible inconvenience and put me in a financial bind considering I have to pay almost $400 more for a rental. I’m beyond disappointed.
review from
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6.8
Pros: Clean vehicle, well-maintained. Counter staff were friendly. Phone agents helpful at the time of reservation.
Cons: We arrived at the Rental Car Center at Ontario Airport at 11pm to find the line stretching back almost to the door. Turns out the computers were down, so the poor agent had to do all the paperwork by hand and call in each credit card authorization over the phone. She was doing the best she could, but took 45 minutes to get through the line and out to our car. They didn't have the car we had reserved, lot was nearly empty, and had to take a larger one (which was fine with us, but I am pretty sure the folks at the end of the line way behind us didn't end up getting a car, if they even got taken care of before the counter closed at midnight!).
review from
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10.0
Pros: New car, fast and easy check in
Cons: nothing comes to mind
review from
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10.0
Cons: The . Mini van was comfortable, had alot of space. Driver well. Cost was good too. I would buy this car.
review from
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4.4
Pros: The person Sarah who I encountered at Alamo was rude and refused my reservation!! The reason given was that the reservation was made within 24 hrs and it was not! There was no options given to us by her not until we contacted the 800 number and asked for a supervisor we got our reservation! Also we had booked for 3 days and set the return of the vehicle to 12 midnight and Sarah change it 948am! Extremely dissatisfied with Alamo
Cons: Better friendly customer service by Sarah as she definitely wasn’t a happy camper
review from
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9.6
Cons: Couldn't have been easier and friendlier,both on pickup and dropoff.
review from
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8.0
Pros: The staff was accommodating.
Cons: The price could have been better.
review from
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7.2
Cons: There was not enough vehicles when I went to rent my vehicle. I had too settle due to a vehicle recall so a lot of the vehicles were taken out of rotation.
review from
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10.0
Pros: The guy who helped me was very friendly and wished me happy birthday!
Cons: I guess the only thing would have been more details on setting the car up (e.g. bluetooth, seats and mirrors)
review from
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10.0
Great experience
Pros: Everything! in the experience was great, great customer service enjoyed my stay here in California
Cons: Nothing at all really, The return pricing could maybe be adjusted a little more overall, I have no complaints...good job!
review from
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10.0
Pros: easy, fast, friendly, informative, effortless
Cons: nothing!
review from
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4.0
Pros: Nothimg
Cons: Vehicle would have been better
review from
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