Pros: Yes. They were backed up but accommodated as quickly as they could
Cons: Be better about mask useage. Both wearing them and wearing them properly.
Pros: Staff at pick up and at drop were very helpful.
Pros: Easy drop off, alamo on the phone was super helpful
Cons: Customer service at Memphis Airport Alamo was horrendous on pick up day. Rude agents, unable to answer simple questions. No one wearing masks. Instead of being helpful or understanding, they were rude and demeaning.
Pros: Staff could use more training...got distracted during my transaction by another staff member talking about personal business in front of customer found to be very rude to the consumer
Cons: Other than comment about the staff everything else was perfect
Cons: Our flight landed after the location at the airport closed. We though that since we had done online check in we would still be able to pick up our car. We were wrong. When we arrived there was no car for us, no one at the counter who could help us, and even if there had been a car all of the exits were blocked so we wouldn't have been able to get out. We had to call several numbers and wait on hold for over half an hour before getting in touch with the national line. We were told there was nothing they could do for us until the location opened the next day but they would be able to cancel our reservation. The area we were visiting doesn't have other reliable means of transportation so we were stuck in the airport for over 2 hours just trying to find a way to get where we needed to go. They should at least have offered us an Uber/taxi credit but they said they could nothing to help us. We weren't the only travelers in this situation. There were two other individuals on our flight who had booked rentals from Alamo that were also stuck without a car, late at night, stranded at the airport.
Cons: Drivers door panel/window appeared to be a little dirty, it was late and I just needed to get going. But it appeared that these areas were not wiped down after the last use.
Pros: Staff was friendly and helpful.
Cons: Many parts of the interior were dirty and it REEKED of marijuana.
Pros: staff was helpful drop off was easy
Cons: Little on the expensive side...
Pros: Getting rid of the car was easy. Pull up get out and walk away.
Cons: Picking up the car was a nightmare. Long line. Not enough people working. The few that were there weren't interested in working. Zero concept of customer service.
Cons: I returned the car fall and was charged for gas. I also paid an extra five dollars on top of what I pre-paid. Overall I was overcharged by $12
Pros: Very nice vehicle. Spacious, comfortable, amazing pick-up experience.
Cons: Drop off experience was not pleasant and I believe we were overcharged.
Pros: Car was brand new (250 miles) with several features like leather seats, heated seats and push button trunk closing. Washed and very clean. Checking out and returning the car was very quick.
Cons: Wish the key fob had proximity to open doors.
Intermediate (Hyundai Elantra or similar) is the most frequently booked car hire type from Alamo in Memphis.
Alamo has 1 car hire location in Memphis. Take a look at our Alamo hire location map to find the best car hires near you.