Pros: Very Clean And Very Up To Date Meaning New Vehicle And Very Safe .Cons: All good Very nice
8.0 Excellent23 Aug 2020
Pros: Yes. They were backed up but accommodated as quickly as they couldCons: Be better about mask useage. Both wearing them and wearing them properly.
10.0 Excellent20 Aug 2020
Pros: Staff at pick up and at drop were very helpful.Cons: Nothing.
6.8 Good9 Aug 2020
Pros: Easy drop off, alamo on the phone was super helpfulCons: Customer service at Memphis Airport Alamo was horrendous on pick up day. Rude agents, unable to answer simple questions. No one wearing masks. Instead of being helpful or understanding, they were rude and demeaning.
9.6 Excellent3 Aug 2020
Pros: Staff could use more training...got distracted during my transaction by another staff member talking about personal business in front of customer found to be very rude to the consumerCons: Other than comment about the staff everything else was perfect
2.0 Mediocre27 Jul 2020
Pros: Nothing.Cons: Our flight landed after the location at the airport closed. We though that since we had done online check in we would still be able to pick up our car. We were wrong. When we arrived there was no car for us, no one at the counter who could help us, and even if there had been a car all of the exits were blocked so we wouldn't have been able to get out. We had to call several numbers and wait on hold for over half an hour before getting in touch with the national line. We were told there was nothing they could do for us until the location opened the next day but they would be able to cancel our reservation. The area we were visiting doesn't have other reliable means of transportation so we were stuck in the airport for over 2 hours just trying to find a way to get where we needed to go. They should at least have offered us an Uber/taxi credit but they said they could nothing to help us. We weren't the only travelers in this situation. There were two other individuals on our flight who had booked rentals from Alamo that were also stuck without a car, late at night, stranded at the airport.
9.2 Excellent27 Jul 2020
Cons: Drivers door panel/window appeared to be a little dirty, it was late and I just needed to get going. But it appeared that these areas were not wiped down after the last use.
5.6 Okay25 Jul 2020
Pros: Staff was friendly and helpful.Cons: Many parts of the interior were dirty and it REEKED of marijuana.
7.6 Good7 Jul 2020
Pros: staff was helpful drop off was easyCons: Little on the expensive side...
Pros: Very nice staff. Very professional.Cons: poor performance and high mileage in car. both cars had problems and had to return the first car due to engine light coming on and second car the breaks went out.
10.0 Excellent3 Jan 2021
Pros: Staff was friendly even though he was super busy. Car was clean and nice- almost new. Check car back in was very easy and fastCons: Has to wait a little longer to get the rental once I arrived but not unreasonable long I guess
10.0 Excellent7 Dec 2020
Pros: Blake was awesome!Cons: nothing, it was great
2.0 Mediocre3 Dec 2020
Cons: Not going through enterprise or local offices. I’ll stick with the airport from now on and never ever use enterprise.
10.0 Excellent21 Nov 2020
Pros: Staff was great.Cons: Have more cars available.
6.8 Good23 Oct 2020
Pros: Bro I found a strangers loaded gun in my car how are they not gonna refund me for that?! Like, how can you be COVID-clean and not find the handgun someone left in the centre console???Cons: Less loaded firearms.
10.0 Excellent9 Oct 2020
Pros: Drop off was extremely easy.Cons: The rental component has moved up to the garage as a result of Covid. The process was a bit slower than what is typical, but not unduly so.
6.0 Good6 Oct 2020
Cons: Drop off was mediocre , customer service over the phone if told me with restriction if I am later 1 minutes after 11:29 pm I will be charge . I made it 11:27 and they’re trying to rip me off with charge after a long day of frustration and make me wait longer than I suppose too ....
4.8 Okay28 Sep 2020
Pros: Nice carCons: Key fob battery was low. Coolant was low. Tires needed balanced - the car vibrated at highway speed.
9.2 Excellent9 Sep 2020
Pros: The car was really good with a few small problems. Drop off was super easy. No haggling or last minute attempts to up sell. The billing was correct, and the price was fair.Cons: Pick up took longer than it should have. The cabin noise in the car was louder than my 15 year old 4WD truck. The rear tire had a slow leak that should have been addressed.
Pros: The staff cancelled my reservation on the day of pickup with no notice, and I had to scramble at the last minute calling and emailing multiple sites to find a rental car that ended up being over $100 dollars more expensive than my original, pre-paid contract.Cons: I also struggled to get a refund because I had prepaid and there was no refund option with my reservation contract.
4.0 Okay4 May 2021
Pros: The staff was the worst part. I waited in line for an hour and a half just to pick up a vehicle I already paid for.Cons: It would be helpful if literally ANYONE would answer your phones. Also, get some more staff to help out.
2.0 Mediocre4 May 2021
Pros: Nothing. Disorganized, messy covid eventCons: Line was hours long. We just ended up abandoning the reservation and were not reimbursed
2.0 Mediocre29 Apr 2021
Pros: There were no cars. Did not get a vehicle
2.0 Mediocre21 Apr 2021
Cons: Customer service was terrible.
6.0 Good11 Apr 2021
Pros: car was fineCons: pickup at Memphis took almost 2 hours - worst seen to date. will never use Hertz again.
10.0 Excellent3 Apr 2021
6.0 Good2 Apr 2021
Cons: Lack of staffing to accommodate customers.
2.0 Mediocre22 Mar 2021
Pros: The staff member was so rude that we just canceled the entire order.Cons: Nicer employees that actually know how to work in customer service.
2.0 Mediocre19 Mar 2021
Cons: It woul have helped for the company to have the vehicle I reserved available. Apparently this is common with hertz, as a service rep explained.
Pros: Drop offCons: The car that I picked up in Memphis was filthy. It smelled and clearly hasn’t been cleaned, never mind sanitized and during a pandemic. I only noticed the extent of the dirty condition after my departure from the airport.
10.0 Excellent13 Apr 2021
Pros: It was a very easy car rental. As soon as I walked up to the Avis rental agent she asked for my last name, took my I'd and credit card and I signed the agreement via the terminal and I was able to quickly leave. The car was very clean and very comfortable. It drove very well. Plus it was a nice looking car. Also the agent was very friendly.Cons: They switched the type of car I had agreed to when I made the reservation. At first it was a Galant but they changed it to an eclipse although I liked the eclipse better. It was a small SUV. Since I had a one way they said the Galant wasnt available for a one way rental. I was surprised they held an extra $150.00 on my credit card in addition to the rental price until I brought the car back on time which I did. I don't remember seeing the hold fee at the time the reservation was made. After I returned the car I remember hearing the agent say it would take several days for the hold fee to drop off. The vehicle had these very dark smudges around the back. It was dimly lit in the garage where I took possession of the car. So when I drove out I stopped and took a video of the car and photos. I did this to make sure I was protected and that they would not claim that I had committed any damage that was on the car before I took possession. It appeared that at some point someone had black duck tape around the back because I could see where large pieces of tape had been peeled off but this thick sticky residue remained. It didnt bother me because the car still drove fine but I sent a photo to Avis Facebook messenger with my confirmation number to let them see it. Regular washing would not take that off. Maybe a special type of chemical could remove it. The car had been washed but the tape residue was still there and very noticeable. Last, I picked up the car at the Memphis International Airport. I should have been informed that I go the 1st floor, instead of the 2nd floor, to process the rental because the 2nd floor is only for people with an Avis Preferred account. After the paperwork is processed on the 1st floor, I then had to go to the 3rd floor where the vehicles were kept to get the car.
8.0 Excellent31 Mar 2021
Pros: The staff was super friendly!!Cons: More car options. The airport location was sold out due to spring break, so we had to Uber 30min away to rent a car.
2.0 Mediocre16 Mar 2021
Pros: ABSOLUTELY NOTHINGCons: Staff was rude and disrespectful... Car was reserved and when I proceeded upstairs to retrieve someone was loading their luggage in it. Charges were added to the change in reservation that were not added downstairs on the original.
8.0 Excellent4 Dec 2020
Pros: Ease of accessCons: Upon drop off there was no one around to explain what to do. Just made assumption we were to leave keys in car.
10.0 Excellent30 Jun 2020
Pros: Very fast service and was give a couple of different optionsCons: Nothing
10.0 Excellent14 Dec 2019
Cons: Drop and pick up from hotel
4.8 Okay11 Oct 2019
Pros: Pick up was awful. We had to wait over 2hrs to get a car even though we confirmed it the previous day with the local agent. Drop of was fine.Cons: You need to have more cars on the lot or better ways to obtain one if they are not turned in on time which was the case in our instance. We were not offered a reduced rate or anything for our inconvenience. It was an awful experience!
7.2 Good17 Jun 2019
Pros: The pick up process at the counter was very slow. I waited at least 20 min. Or more.Cons: The vehicle was not well cleaned, but ok. I picked up a day earlier than on the reservation, so was just happy they could accommodate me.
8.0 Excellent25 Mar 2019
Pros: The staff were polite and friendly.Cons: Car smelled a little, but not too offensive. Nicer model than we expected!
Pros: The drop off was easyCons: The pick up was horrible.
2.0 Mediocre22 Mar 2021
Pros: nothingCons: not surprising customers with a $150 interior cleaning charge
2.0 Mediocre2 Mar 2021
Pros: NothingCons: The staff, pickup experience
2.0 Mediocre6 Feb 2021
Pros: Had to report drug paraphernalia being left in car. Drop off took a long time.Cons: Many things. Car was filthy inside and out. Pickup was rushed. Customer service phone number was a joke. Crack pipe and lighters under seat. Cigarette ash everywhere. Car stunk etc.
8.0 Excellent20 Jan 2021
Pros: The staff was very friendly. The car was clean and comfortable.Cons: The car was reserved for 11am but was not ready for pick up until 12:44.
10.0 Excellent15 Dec 2020
Pros: Yes everything perfect
7.2 Good13 Oct 2020
Cons: When I drop it off I ask for a receipt but they say they was gonna send a email with it but I haven’t receive anything
10.0 Excellent24 Oct 2019
Cons: There was a young lady at pick up I believe her name was shanara she was wonderful very helpful.
8.8 Excellent25 Nov 2018
Rental good, car seats not so goodPros: The car itself was good, service also very good, polite, friendly, etc.Cons: We rented car seats to make travelling with two kids a little easier. We needed one car seat for an infant, and one for a toddler. We were given two very cheap models (not surprising, but still a little disappointing). The infant bucket seat didn’t have easily adjustable straps, so I couldn’t loosen and tighten them without flipping the seat upside down - which obviously I didn’t do when getting my baby in and out of the car. The toddler car seat was terrible. I was given a booster seat instead of a real car seat with five-point harness. My daughter is a small 3 year old (under 30 lbs, only 3ft tall) so a booster was neither comfortable, nor safe, nor legal. In the future, I will definitely not rent car seats with this company again, which will make me rethink renting with them as the convenience factor is highly affected. Also, I really think car rental staff should be up to date on car seat laws, so that the employees could have seen that this car seat was not the right fit.
Pros: I made the reservation for the vehicle 2 months prior to the pick up date. When we arrived in Memphis Airport we were told there were no vehicles available. The Thrifty agent said they were cleaning vehicles when they came in and it would be approx 2-3 hours before a vehicle was available!! We waited almost 3 hours for a car!!!!! The Thrifty agent was completely matter of fact and didn't even apologize for the inconvenience. I will NEVER rent from this company again!Cons: The entire experience!!!!!
2.0 Mediocre25 Apr 2021
Pros: the staff was friendly and accomodatingCons: it was a 3 hour wait for a car. actually, they couldn't give us an actual time on how long it would be until our car was ready. the only good thing was that the lady working the counter allowed us to cancel our reservation without any questions asked (good on you, whoever you are!!). we went to another company and they told us that they do this ALL THE TIME
4.0 Okay29 Mar 2021
Pros: staff helpful as they could be this is the second time renting a car from thrifty in memphis both times average wait 1.5 hours to pickup. Overbooked, cars not cleaned and ready
6.0 Good16 Feb 2021
Pros: Drop off was ok. The pickup attendant was rude.Cons: Better customer service at pickup
2.0 Mediocre20 Jan 2021
Cons: How about been open! They aren’t open past 2 on Saturday. Unacceptable to rent not knowing these hours.
4.8 Okay19 Oct 2020
Cons: I reserved a 4 runner or suv and received a minivan
2.8 Mediocre18 Oct 2020
Pros: Car drove nice. It was comfortable. Good gas mileage. Held our two large pieces of luggage.Cons: When we attempted to pickup our reserved car at the Memphis airport at 3pm, they had no cars. I was told to return the next morning at 6am to ensure a car.I returned the next morning at 6:15am for a car. It took 45 minutes. The car was inundated with cigarette smoke. The cars are suppose to be non-smoking cars. I could not get another car. I drove in the smokey car for 7 days. Worst experience. I'll never rent from Thrifty again. The company didn't even refund me a day's rental. Unbelievable!
2.0 Mediocre17 Oct 2020
Pros: NOTHING.Cons: They had NO cars. I had reserved one a week earlier. Not just no Premium cars, NO CARS! Stranded at airport in Memphis.
3.2 Mediocre12 Oct 2020
Pros: Despite having a reservation they had no cars. After waiting on the ground in the parking garage for an hour, gave up and rented at 2x the price from Avis. HORRIBLE EXPERIENCE.Cons: When you make a reservation, it is so that you will have a car. Thrifty just burned me and every other traveler I talk to.
5.2 Okay4 Oct 2020
Pros: We booked a car and showed up at the kiosk at MEM but they had to cars to rent us.Cons: Having a vehicle to rent us.
Pros: Car was nice! Which I suppose is the most important part. Clean, odor-free, got a size upgrade, which as a 6’3” man I appreciated. Drop-off was easy and the employee at the Jackson location couldn’t have been nicer.Cons: It literally took longer for me to pick up my car in Memphis than my incoming flight from Atlanta took. It was well over an hour before keys were placed in my hands due to a slow moving line at the pickup counter (my representative was lovely, but had to constantly stop service to assist the other representative. Lovely gesture, slowed down service), and then once I got upstairs to the pickup counter, the crew in the garage could not have been any less helpful. My car was ready, but I had to wait another 30-45 minutes in the line just to be talked to to simply pick up my keys. I hate being that sort of Karen, but there is a line where the service becomes so terrible I can’t keep it to myself. Especially after having to travel last second for a family emergency, this lack of service and consideration for my time and business will keep me from booking Budget in the future unless it’s the only option available, especially at Memphis.
6.0 Good3 Apr 2021
Pros: George was very friendly and efficient.Cons: This location is only open 3 days a week and has 1 person working alone. Although he was able to do it all by himself, he needs help. The wait was long and no more cars were available by 10am. I had to go to a separate location to pick up a vehicle
4.0 Okay8 Feb 2021
Pros: Drop off was smooth other than the fact employee checked out customer who returned car after me first as he was more aggressive to the window.Cons: Wait time for car, I reserved in advance, was well over an hour. Then desk staff asked me if I wanted to wait “ for my car” or take a mid size SUV upgrade. I asked if there was a charge, she said yes yet could not tell me how much til she ran my credit card. Then proceeded to tell me it was$11 more for the wkd, and at frustration to just get a car I agreed. My car was not an upgrade as I was to have an intermediate suv like “ a Nissan Rogue”. In fact I got a compact Nissan Kicks which my 6’5” passenger hardly fit. Just irritated that you charged ME extra, Gabe me a smaller car, and could do so because customers are already angry waiting for so long to get out of the airport
8.0 Excellent28 Dec 2020
Pros: I appreciated that I got the vehicle I requested.Cons: My truck had no tags on it. My pickup was for 4 pm, but I vwas told that I would have to either go to the airport in the truck with no tags or wait until someone from the airport could bring it. I couldn't believe they asked me to drive a truck with no tags. Eventually some tags were put on the truck and I was on my way.
2.0 Mediocre28 Sep 2020
Pros: Absolutely nothing. This location ruined my vacation after telling me that they couldn’t rent convertibles from this location, even though I rented the car back in April (trip was September). Tried giving me a “deal” by not charging me extra for a “better” car.Cons: Everything. Worst location I’ve ever dealt with. Never tried to make the situation any better.
6.0 Good21 Jul 2020
Pros: My vehicle was in the shop so needed a last minute vehicle. It was a good size. After cleaning it we were able to use for exactly what was needed a short vacation.Cons: The car was very dirty, it wasn’t vacuumed. I had to dis infect it when I got it home. The windshield was cracked and drips of drinks and what not on the doors and seats. For having to pay $65 per day it was pretty gross.
9.6 Excellent20 Jul 2020
Pros: The car was nice in every categoryCons: Not much
8.0 Excellent28 May 2020
Pros: Free upgradeCons: Cleanliness of vehicles and line wait time
2.8 Mediocre29 Dec 2019
Cons: Do not rent with Budget. They ruined our trip. They did not have the size car that we reserved. They did not call us to say they did not have it. We were uncomfortable in the car they gave us.
2.0 Mediocre25 Oct 2019
Pros: NothingCons: Closed an hour early left me with no vehicle. The following morning stated they have no cars including the one i reserved anywhere in Memphis and that was it. No help to get a different vehicle. I ending up getting the same class vehicle for about the same price on the same day via Alamo. My company will never use Budget again.
Cons: Could not find a Payless agent, Finally discovered Avis agents could help
10.0 Excellent21 Jan 2020
Pros: Helpful staffCons: The car itself had a trunk that did not open conventionally which was hard to figure out how to open without a google search
6.8 Good13 Nov 2019
Pros: Staff was friendly, car was clean, everything worked.Cons: 1. No car was available when we arrived, in spite of my efforts earlier to ensure there would be. We were lucky that a car appeared within 20 mins. 2. The air pressure warning was on the entire 8 days. I added air to all tires but the warning persisted. 3. Too much time spent waiting for receipt to be printed upon our return. Avis doesn’t seem to try harder anymore.
2.0 Mediocre31 Jul 2019
Pros: absolutely nothingCons: go with anyone else but them
10.0 Excellent7 Mar 2019
Pros: Smooth, no problems.
2.0 Mediocre7 Jan 2019
Pros: Nothing. They are horrible.Cons: When I arrived to pickup the car at 1pm on a Thursday there was no one at the counter and there had not been an attendant for some time. The rep from Avis at the next counter gave me the same deal since no one was working at Payless. Also, when I called to inquire about a baby car seat the automated phone system required that I provide an "Access Code", whatever that is, to complete the call and I was not able to get anyone on the phone to assist. I will never use this junk company again.
2.0 Mediocre31 Dec 2018
Never use this site again!Pros: Nothing!!!Cons: I reserved a vehicle and when I went to pick it up, it was not there!!! The agent said laughed and said they were out of vehicles and especially the type that I reserved.
4.8 Okay15 Sep 2018
Poor customer serviceCons: 20 minute wait for clerk to check in and out
6.0 Good22 Aug 2018
Cons: Customer service is poor and not helpful.
6.0 Good27 Jun 2018
Pros: I liked the carCons: I did not speak or talk to any representative from Payless. At both pickup and dropoff I had to be assisted by an Avis rep. The reps for Payless were “unavailable”, no one did a car inspection at pickup or drop off. Next time I will just go to Avis. They’re reps were available and ready to assist another company’s customers. I find it odd that he even had passwords and such to log into the payless system being he wasn’t a payless employee.
Pros: Super easy pickup and dropoff. Brand new vehicle.Cons: Called a few days ahead to change my pickup to one hour earlier, but reservations told there was no availability and the price would change. When i arrived 30 minutes early anyway there were multiple vehicles available and the Memphis team were happy for me to drive off in one.
Like so many cities in the U.S., Memphis requires visitors to have a vehicle at their disposal. Without a hire car at hand, you would simply struggle to get around the city as there is very little in the way of public transportation in the city. The main option is taking the public bus that, compared to a hire car, is quite slow and, especially when traveling with a group of people, would be even more expensive than renting in some cases.
Planning on picking up a hire car after your flight to Memphis lands? For travelers with flights to Memphis International Airport you will find the hire car counters in the Ground Transportation Center in Terminal B, one level below Baggage Claim.
Visitors to Memphis should note that GPS devices will often say that drivers can drive on Memphis’ famed Beale Street, but in actuality the street is blocked off for pedestrian use most hours of the day. Beale Street is one of the most popular attractions in Memphis and, while originally cars could drive on it at all hours, nowadays it is mostly reserved for pedestrian traffic except in the early hours.
No two words are dreaded more by drivers than rush hour. Fortunately for visiting drivers to Memphis, the city actually has fairly mild rush hour traffic. The morning rush hour normally lasts from 7:00 a.m. to 9:00 a.m. and in the afternoon it starts up around 4:00 p.m. and finishes shortly after 6:00 p.m.
25% of our users found rental cars in Memphis for $109 or less
Book your rental car in Memphis at least 1 day before your trip in order to get a below-average price
Compact rental cars in Memphis are around 43% cheaper than other car types, on average
FAQs about hiring a car in Memphis
One car rental company which has updated their car rental health and safety policies due to COVID-19 to make sure vehicles are clean and disinfected is Avis
On average a hire car in Memphis costs $120 per day.
Based on ratings and reviews from real users on KAYAK, the best car rental companies in Memphis are Alamo (8.5, 184 reviews), Enterprise (7.7, 183 reviews), and Avis (7.7, 80 reviews).
The average price of fuel in Memphis is $4.51 per litre over the past 30 days. Filling up a tank of fuel costs between $54 and $72, depending on the car size.
Intermediate (Hyundai Elantra or similar) is the most frequently booked rental car type in Memphis.
Car hire companies onsite at Memphis airport include Avis and Payless.
Car hire companies that offer shuttle or pick-up services from Memphis airport to off-airport locations include Avis and Payless.
A Intermediate car rental in Memphis costs $118 per day, on average.
A Economy car rental in Memphis costs $94 per day, on average.
A Compact car rental in Memphis costs $145 per day, on average.
In Memphis, cars are most frequently hired at Avis 2491 Winchester Road (13 km from city centre ).
On average a rental car in Memphis costs $837 per week ($120 per day).
On average a rental car in Memphis costs $3,586 per month ($120 per day).
Like any city in the United States, Memphis is comfortable for all sizes of vehicles. In fact, larger trucks and SUVs are fairly common even in the central downtown areas of the city. However, if Memphis is just the first stop on a longer road trip, then it may be worth considering a more fuel efficient vehicle such as a sedan or a compact rather than a large SUV.
Residential streets in Memphis feature a speed limit of 30 mph, while city streets and rural roads typically range from 35 mph to 55 mph. Freeways and interstates (both urban and rural) in Memphis have a speed limit of 70 mph, while divided highways have a speed limit of 65 mph.
Petrol prices in Memphis average around $1.90 per gallon. This is on the lower end of prices in the U.S., with many cities like Tampa (with its average price of $2.00) and Philadelphia (with its average price of $2.40) being more expensive to buy petrol in than Memphis.
Streetside parking and parking at venues is the most common form of parking throughout Memphis and, in general, is a breeze to find. In the central business district, parking garages are a better option as streetside spaces outside popular places can fill up fast.