Find reviews that mention:
2.0
Website allowed out of towners, who were stranded due to personal car issues to book a same day reservation for in town pick up with out of town drop off and once at the pick up location was told can’t do same day one ways. If it’s policy the website should know that to! Never using this company again, but I’m sure they don’t care considering they’re already rich. Disrespectfully a customer you’ll never get rich off. This caused use a lot of stress and inconvenience!!! Never referring this rental company to anyone.Reviewed 16 Oct 2022
review from![kayak]()
2.0
They didn’t have any cars available for same-day pick-up.Reviewed 17 Aug 2022
review from![kayak]()
2.0
My flight was delayed and I couldn't pick up my rental car because Thrifty had closed and I had to rent from EnterpriseReviewed 4 Aug 2022
review from![kayak]()
2.0
The. Rental dates were wrong so I didnt get a car when I needed it and I got charged for a car I never picked up a week later when I wasnt even in that state anymore.Reviewed 25 May 2022
review from![kayak]()
2.0
Our flight was late arriving. Our car was given away/not available.Reviewed 28 Feb 2022
review from![kayak]()
5.9
had to wait on car, because they was low staff, and customer service was terrible.Reviewed 15 Sep 2021
review from![kayak]()
1.9
Booked with Thrifty via Priceline, and when I arrived at rental car kiosk at Memphis airport, I was surprised by the long line. After waiting about 35 mins with minimum movement, and seeing disgusted faces coming from kiosk, found out they oversold and had 0 cars available. Apparently they do this quite often, as after booking with another more trusted rental car company next door, they stated it happens all of the time. Was able to get a refund via Priceline, but Thrifty needs better organization. Disappointing.Reviewed 13 Sep 2021
review from![kayak]()
1.9
Took 2 hours to pick up car upon arrivalReviewed 17 Aug 2021
review from![kayak]()
10.0
Easy pick up and drop off- $1000 for 5 days of a mid size car is high but inflation is bad and covid screwed up a lot with carsReviewed 14 Aug 2021
review from![kayak]()
1.9
My reservation was for pick up at 8am I got a vehicle at 10:42am it wasn’t the car I order but I had to except to reach destination on timeReviewed 10 Aug 2021
review from![kayak]()
1.9
Stood in line for2 hours to get a car. Then took an hour to bring it up. 3 hours total wait. Missed appointments I should of had plenty of time to get to. Rental agent was the most rude person I have dealt with. Cursed me, threatened to cancel my contract all because I simply asked for an eta of when my car would be ready. I have the pictures and video to backup everything I am saying. Filed a corporate complaint since the 1-800 number is useless and I have heard absolutely nothing from corporate in 4 days.Reviewed 3 Aug 2021
review from![kayak]()
1.9
The counter is in the garage which was extremely hot. We had to wait 5 minutes for any staff to show. When she did she said they were out of cars and would have to wait a least an hour- this is despite a reservation. That didn’t seem to matter at all. We asked to cancel and get our money back- she said she couldn’t do anything for us. I had my 84 year old mother and we couldn’t wait in an un-air conditioned parking garage for an hour so we rented somewhere else and now are trying to go through a refund process which is also very difficult. When we returned our car yesterday we noticed a line of at least 15 people waiting at Thrifty to pick up with only one person again at the window. I would not rent from here.Reviewed 31 Jul 2021
review from![kayak]()