Book Ace hire cars in Tampa

Reviews for Ace in Tampa

Recent reviews

Traveller rating

Excellent

30

Good

29

Okay

25

Mediocre

31

Poor

0

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car was cleancustomer service

get the carcar was dirty

car availableper day

shuttle from the airportnever rent

great pricecredit card

friendly staffeven though

car insurance

5.6

You get what you pay forPros:On the phone the staff was very helpful and courteous. The price was cheaper than most and it was close to the airport with a shuttle waiting as soon as I called. .. but that is it.. If I choose them again, I will know what to expect! - you get what you pay for.Cons:DETAILS! The car I received was not "intermediate" it was very much an economy car, that sounded terrible every time I started it up. Our plane arrived an hour later then scheduled, the desk staff was nice when I called, but then rushed through the process seemingly annoyed- she warned us about an additional fine I would have to pay if tolls were charged to them, I asked the cost of the toll of the Skyway, she didn't know nor tried to find out, but then tried to sell us a toll tag for $12, which would still have to be linked AND loaded from a credit card. (BTW-The toll was $1.25). When returning the car, we entered the address that was written across the top of our rental agreement, only to discover that it was the corporate office, so we had to call to get the drop off address as it wasn't indicated on the agreement, luckily it was only 5 minutes away. I dropped it off 2 hours earlier than I scheduled, but then I received a voicemail when I arrived home asking when I was dropping off the car because it was past the time I indicated. They had not bothered to enter it in when I handed them the keys at the front desk, nor look out their front door as it was parked right in front of the office. When I called back they said they "found" the car and that there were no additional charges. No apologies, just an excuse that sometimes they forget to "close" the account. The shuttle driver also didn't bother to use a seat belt so it was dinging the whole ride to the airport.Reviewed 24 May 2017

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8.4

Pros:Drop off was very easy! Loved the car!Cons:The gentleman who helped us check in told us we would need to purchase the toll package to go from Clearwater to Orlando. That was not the case. We did not go through a single toll. Pick up seemed a tad disorganized.Reviewed 18 Feb 2020

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10.0

Great Customer ServicePros:Everything. Pick up/drop off was quick and easy. The car was spotless and ran great. All of the employees were friendly, easy to talk to and knowledgeable about the area! Great experience! I will be back!Reviewed 6 Nov 2016

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4.4

Cons:Unlike their bigger competitors, Ace does not have a Sunpass for tolls built into their rate so they pressure you into a $10/day prepaid toll option. You wind up paying about the same as you would for Hertz or Avis. Also, when I declined their insurance, they demanded to speak with my insurance agent to verify I had coverage. First time I ever had to do that when renting a car.Reviewed 6 Feb 2020

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6.0

Ace experiencePros:Cost efficientCons:car was dirty tank was half empty temporary tags were expiredReviewed 19 Nov 2015

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2.0

ClosedCons:My flight was delayed. I spoke with the Ace rep in Tampa airport- he advised me he would transfer my reservation. He did not and I had to search for an open car rental when I landed and pay a higher rate. Poor customer service.Reviewed 28 Apr 2018

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10.0

Pros:staff was easy and helpfulReviewed 19 Aug 2019

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4.4

Pros:shuttle was friendlyCons:Told me I had to come in and sign in person when I wanted to extend the rental two days. Also the cars have no upgrades on them, no power windows, mirrors, seats. They are new cars but no added equipment.Reviewed 5 Apr 2017

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2.0

Suggest use different car rental companyCons:1) booked with unlimited mileage. On site they said that 150 miles per day as I have local driving license 2) they said that I can't go on the car out of state and I booked car to go from Tampa to Georgia. 3) thus low price found its explanation with all those limitations and appear to be not low but cheapReviewed 7 Jan 2017

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4.0

Pros:The priceCons:Pickup, customer service, quality of carReviewed 30 Aug 2017

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7.6

I went on the cheapPros:The car was cheap rental.Cons:I went to the rental counter and they were not there. I then called into the 1-800 number. They told me that I will have to wait for a shuttle. That is fine, they were off airport. They still made me pay for the Airport charges. hmm.....The car was ok, it was a small Fiat 500. The car had a day time running light out, so that was annoying. I kept getting the warning indication on the dash board. The car also made a clicking noise when I turned.Reviewed 6 Dec 2016

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8.0

Easy pick up and drop off at Tampa locationPros:I was already in town so I can't speak about the transportation from the airport, but the pick up was pretty easy for me. The car drove well and worked fine for my trip. Drop off was fast and the shuttle to the airport was easy to grab.Cons:I had a reservation that fell through with a different company for a Mustang for $30/day. I had to make a last minute reservation with ACE and paid $65 for a Nissan Versa. It did the job, but I wasn't thrilled about paying twice as much for lower quality car.Reviewed 18 Apr 2017

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• What is the most popular car hire from Ace in Tampa?

  Intermediate (Hyundai Elantra or similar) is the most frequently booked car hire type from Ace in Tampa.

• How many car hire locations does Ace have in Tampa?

  Ace has 1 car hire location in Tampa. Take a look at our Ace hire location map to find the best car hires near you.

• Does Ace have a car hire location at the airport: Tampa airport (TPA)?

  Yes

• Does Ace offer shuttle or airport pick-up services from Tampa airport (TPA)?

  No (according to our data)