Guest reviews
Overall rating
6.1
Good
Based on 508 reviews
Cleanliness
6.6
Comfort
6.7
Pick-up/Drop-off
6.1
Value for money
6.5
Pros
"Easy to find, friendly staff."
(in 305 reviews)
"car was clean and very comfortable."
(in 734 reviews)
"Great price and clean."
(in 280 reviews)
Cons
"No communication, terrible customer service"
(in 81 reviews)
"Major credit card not enough."
(in 28 reviews)
"Did not find car rental place."
(in 28 reviews)
Recent reviews
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Find reviews that mention:
customer service
credit card
pick up the car
shuttle from the airport
returned the car
car was clean
friendly staff
car was dirty
rental place
car available
took over an hour
car insurance
great price
drop off the car
great car
car was great
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8.4
Pros: Yes, Very Easy
Cons: Excellent Job
review from
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10.0
Pros: staff was easy and helpful
review from
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2.8
Pros: Nothing about Ace Car rental was good. The entire experience was awful. From pick up to drop off was one of the worst experiences ever.
Cons: The vehicle had two damaged tires on the back. Both were needing to be replaced. The windshield wipers needed replaced. The interior was not cleaned at all. I could see sand in nearly every area in the vehicle. When you call the customer service line, it rings with no answer.
review from
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9.2
Cons: Make pick up a little easier. Sat at the counter for a half hour arguing with the guy about all these antra fees you wanted to charge me!
review from
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2.8
Cons: The customer service at this location is terrible. I would strongly discourage anyone from renting from this company. I had an issue with my car and when I called was on hold for 40 minutes and then given no options by a rude employee. I would never rent from them again.
review from
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3.2
Pros: The staff was okay.
Cons: The car was very dirty.
review from
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4.0
Old Fashion Car
Pros: Old Fashion Car that doesn't have any screen monitor on the dash car and the break to stop so noise all the time very scary
Cons: Old Fashion Car that doesn't have any screen monitor on the dash car and the break to stop so noise all the time very scary
review from
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5.6
Pros: staff was courteous car was clean and the right size competitive and attractive price of rental
Cons: Ace was significantly understaffed at both pick up and drop off. The time in line at pick up exceeded 90 minutes, which is totally unacceptable for prepaid booking considering they are aware of flight arrivals
review from
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2.0
Cons: needed utility bill not on site that I saw Who carries a utility bill with them.
review from
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6.0
Misinformed
Pros: The car was in excellent condition, clean and very reliable.
Cons: my rental was only three day rental and was offered an upgrade to a jeep and was told $25.00 for the upgrade which i thought was for the duration of the rental, not knowing it was per day which was more than what i paid for the actual rental.of $10.00 per day. My actual rental was 29.34 and my upgrade was $75.00 for the period.
review from
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2.0
make Sure you read all fine prints before you book your car
Pros: Comfort was not there Very basic model they had for ford transit I do not recommend this rental company
review from
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2.0
Pros: Nothing
Cons: Was unable to pick up rental car as ACE had a policy that two utility bills were required for credit and debit cards although this was not stated anywhere on carrentals.com. Was stranded at the airport and had to pay three times the price at Sixt because it was last minute. Was able to get refunded by ACE after speaking with three customer service reps. Will never use this car rental company ever again. The customer service phone reps were friendly but the counter staff was very rude.
review from
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2.8
Pros: Nothing about Ace Car rental was good. The entire experience was awful. From pick up to drop off was one of the worst experiences ever.
Cons: The vehicle had two damaged tires on the back. Both were needing to be replaced. The windshield wipers needed replaced. The interior was not cleaned at all. I could see sand in nearly every area in the vehicle. When you call the customer service line, it rings with no answer.
review from
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2.8
Cons: The customer service at this location is terrible. I would strongly discourage anyone from renting from this company. I had an issue with my car and when I called was on hold for 40 minutes and then given no options by a rude employee. I would never rent from them again.
review from
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3.2
Pros: The staff was okay.
Cons: The car was very dirty.
review from
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4.0
Old Fashion Car
Pros: Old Fashion Car that doesn't have any screen monitor on the dash car and the break to stop so noise all the time very scary
Cons: Old Fashion Car that doesn't have any screen monitor on the dash car and the break to stop so noise all the time very scary
review from
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5.6
Pros: staff was courteous car was clean and the right size competitive and attractive price of rental
Cons: Ace was significantly understaffed at both pick up and drop off. The time in line at pick up exceeded 90 minutes, which is totally unacceptable for prepaid booking considering they are aware of flight arrivals
review from
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2.0
Cons: needed utility bill not on site that I saw Who carries a utility bill with them.
review from
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6.0
Misinformed
Pros: The car was in excellent condition, clean and very reliable.
Cons: my rental was only three day rental and was offered an upgrade to a jeep and was told $25.00 for the upgrade which i thought was for the duration of the rental, not knowing it was per day which was more than what i paid for the actual rental.of $10.00 per day. My actual rental was 29.34 and my upgrade was $75.00 for the period.
review from
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2.0
make Sure you read all fine prints before you book your car
Pros: Comfort was not there Very basic model they had for ford transit I do not recommend this rental company
review from
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2.0
Pros: Nothing
Cons: Was unable to pick up rental car as ACE had a policy that two utility bills were required for credit and debit cards although this was not stated anywhere on carrentals.com. Was stranded at the airport and had to pay three times the price at Sixt because it was last minute. Was able to get refunded by ACE after speaking with three customer service reps. Will never use this car rental company ever again. The customer service phone reps were friendly but the counter staff was very rude.
review from
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Where can I find Ace hire cars in Tampa?
5405 Airport Service Road, Ace car rentals
Address
5405 Airport Service RoadHours
| Monday | 07:00 - 22:00 |
| Tuesday | 07:00 - 22:00 |
| Wednesday | 07:00 - 22:00 |
| Thursday | 07:00 - 22:00 |
| Friday | 07:00 - 22:00 |
| Saturday | 07:00 - 22:00 |
| Sunday | 07:00 - 22:00 |
Phone
+1 813 636 8999Top tips for renting a car from Ace in Tampa
- Economy car hires from Ace in Tampa are around 54% cheaper than other car types, on average
FAQs about renting a car from Ace in Tampa
What is the most popular car hire from Ace in Tampa?
Economy (Hyundai Accent or similar) is the most frequently booked car hire type from Ace in Tampa.
How many car hire locations does Ace have in Tampa?
Ace has 2 car hire locations in Tampa. Take a look at our Ace hire location map to find the best car hires near you.
Does Ace have a car hire location at the airport: Tampa airport (TPA)?
Yes
Does Ace offer shuttle or airport pick-up services from Tampa airport (TPA)?
No (according to our data)
