Pros: I really like the live kiosk feature so that the time waiting in line was shortened to 2 minutes. The gentleman in the car park was very helpful and drop-off was a breeze.
20 Dec 2016
Pros: Service was great,clean car and everything........
Cons: Paid three times the price I did agree on-line
18 Jan 2017
Managers wild card
Cons: I was misled by the advertisement which showed a full sized sedan. I was provided a compact at a higher cost than had I just booked the compact initially. Renter-beware.
7 Mar 2017
Dollar did not have my vehicle nor any vehicles av
Cons: I was told I would have to wait until a vehicle was available. There were 10 people ahead of me on the wait list. All had reservations too. They estimated I would have to wait 2 hours. The person next to receive a car on the list had already been there 2 hours. I cancelled my reservation and rented from National. It cost me an additional $100 over the three days to rent from National. I could still be in Tampa waiting for my rental reservation to be fullfilled. Totally unacceptable! Tony
22 Mar 2017
Pros: The service was great friendly and efficient
Cons: The car was nice and with a lot of space.
29 Mar 2017
Pros: Pick up and return point. Was very fast in and out.
Cons: Did not get the car I payed for. Pay for mid size and got a compact for the same price . Counter person not very friendly. Interrupted him during a personal phone call.
22 Apr 2017
Pros: There was nothing wrong w the car -- they did upgrade us upon complaint --
Cons: It was more than twice what it said online !!!!
22 Apr 2017
Too long waiting in line to pickup vehicle
Pros: Found great price after checking multiple times over two months for a rental car. Car worked well.
Cons: Unnecessary long wait in line to pickup car. It seemed that the agents, of which there were not enough, took longer than usual to process each customer. They were "chatty" to get one to add on extras such as toll passes, pre-purchased gas and the like. Another customer, who had been three behind me in line, left the line and went to another provider. Apparently he rented a car from them as he had paperwork in his hand and was finished before I even got to the counter.
31 May 2017
Pros: Clean car, same category as booked
Cons: Long waiting for pick-up, not very friendly customer service, not enough explanations, unclear explanation regarding insurance&liability and no wish for providing further explanations.
12 Oct 2015
Pros: Very good experience - quick service, clean car, easy.
Cons: Vehicle was a little dirty, had Fruit Loops between seats and reeked of cigarette smoke. Vehicle had annoying noise and vibration above 40mph, would have exchanged it, but travel plans didn't allow.
21 Feb 2017
Bait and switch
Pros: Everyone working for the location worked very, very hard and seem to be genuinely nice people who want to make it right.
Cons: I purchased a car, arrived at the appointed time and no car similar to what I purchased was available. I was "upgraded" to a smaller car at a price 40% above the agreed price, and was NOT upgraded for free as is customary. It turns out that this smaller vehicle would not work for us, and we had to delay our trip, waiting for another Hertz location to open the next morning and switch out the car for another closer to what we purchased. The price is still far, far above what was quoted and purchased and I'm very frustrated, but there was nothing that could be done since we needed the car and by that point we had no other option.
Also, the debit card procedure noted by other reviewers, and the mandatory additional credit hold, is frustrating as well. Hertz continually shows the lowest rates online, but unlike other companies, the price you actually pay can end up being much higher than you agree to.
The car itself was fine. The locations, both the one I purchased from and the one I swapped cars out at, were extremely busy and understaffed, but again, the people were helpful and tried their best.
4 Mar 2017
Pros: Didn't get what we originally planned, but they accommodated us well. We loved our car. It was clean. Easy pick up ad drop off.
Cons: They charge an extra $200 at time of pickup. The bill was a little confusing.
11 Mar 2017
Pros: car was filthy, after 3 days of.driving in the car we found drug paraphernalia under the seat....missed during the cleaning that didn't happen. check in agent rude.
4 Apr 2017
Avoid if Possible
Pros: Not very much. The car was nice but the whole point of having a reservation went out the window with these "professionals."
Cons: I had a reservation but there was no vehicle for me and the guy working tried to "upgrade" me to a different car - Despite having a reservation and them not having the car I reserved. We went back and forth until he finally gave me the upgraded car at the same price as the car I originally reserved.
12 Apr 2017
20 miles from the airport!!!!!!!
Cons: Your website booked me at a hertz location 20 miles from the airport!!!! This is ridiculous, and a clear problem with your search algorthim. Yes, I could have checked the address, but I shouldn't have to when I search for cars AT A SPECIFIC AIRPORT. This was awful.
15 Apr 2017
Pros: Our vehicle was nice and we got the size of car we wanted for once
Cons: I asked for my rental to be picked up at TPA and it was not for the airport but an off site location.
Their was a line of 15 people and 1 worker on site.
The terminal stations were not working for us to check in for our rental.
Our car was dented and damaged upon pick up.
Workers were wore so thin they did not provide any type of customer service. They simple got through each customer
The cost was much higher than market averages I have experienced
25 Apr 2017
Cons: I did not pick up this car since it was not located at the Hertz rental place at the Tampa International Airport. The hertz agent at the airport counter said Hertz would refund me and so I rented another car at the airport hertz desk. I have yet to get to speak to someone who can help me get my refund despite several phone calls. I have been placed on hold and the person never returned to the call. At this point in time I am not happy with Hertz.
28 Apr 2017
Pros: The staff at the rental office were very helpful and gave excellent customer service. I will rent another car at the end of May using Kayak and hope the deal is with this office.
10 Aug 2017
Pros: customer service great everyone very profesional
Cons: Wish I had been informed, when I confirmed appointment and purpose for pickup, that this would not hold 12 persons plus their luggage.
15 Jan 2017
Pros: I made reservation at wrong place (downtown, instead of airport). Handled well and speedily at counter.
Cons: Due to weather problems getting home, I needed to keep car an extra day. Somehow rate (in computer) got majorly messed up (much higher, of course). But easily fixed at counter, and I was on my way with problem fixed in less than 10 minutes.
20 Feb 2017
Offsite office ,online insurance not accepted by e
Cons: Offsite rental,
Actual cost far exceeded website
22 Feb 2017
Pros: Customer service, the car was clean, and the price was out standing.
3 Mar 2017
Cover my mistake
Pros: I made a booking mistake and the associate fix it and gave me a better car
16 Mar 2017
Pros: I cancelled!
Cons: too expensive of a rental: typical advertising of a certain % off but
never says off of what price, just a way to get your attention.
pick up and drop off at off-airport locations is 1960 with very
poor hours and shut down on sundays at peak tourist season.
19 Mar 2017
Cons: We were not aware of their closing time of 2:00 on Saturday. We were late getting off our flight and had to rent another car because the site was closed. They upgraded us and gave us airport dropoff for our return. But it was a hassle.
25 Mar 2017
Staff was very helpful
Pros: Although this branch was extremely busy because of spring break, the employees did everything they could to get us a car as soon as possible.
Cons: Had to get own ride from/to airport
27 Mar 2017
Poor customer service
Cons: My reservation was not correct, I reserved a 5 seat, 5 suitcase size vehicle, and the Enterprise representative claimed it was a "Our choice" reservation, meaning they could give me whatever vehicle they had available. Also, I was not made aware of the very short office hours on Sunday for my drop-off, and the inability to do an after-hours drop off. I had to return the vehicle to the airport, incurring a drop off fee.
17 May 2017
Overall Pretty Good
Pros: I thought the value of the vehicle was pretty good and the employees at the store where very nice.
Cons: I didn't have any other choice of vehicles and it had less than a quarter tank of gas.
Cons: Being badgered into purchasing insurance and other unnecessary services. Admittedly, I was weak and tired and easy prey, but I expect integrity and honesty not fear mongering and half truths. And, please, make the fine print a little larger, so an older person can read it.
29 Oct 2015
Deceptive Counter Person
Cons: I've been renting cars for 25+ years. I always decline the coverages and I always bring back with a full tank.
Counter person said road hazard was mandatory and electing the Payless they fill up the tank was mandatory. I told her that couldn't be the case. She was firm in her stance. It was late and I needed to get on my way. It added about $150 to my rental.
I called while into my rental and got the manager and he took off the charges and apologized and said those were not mandatory but options..
30 Oct 2015
Pros: Not much.
Cons: Car was not clean inside or out.
More agents should be on duty during busy times.
Agents should have more helpful information. Especially about surrounding roadways and toll roads.
28 Apr 2016
Pros: Car pickup was not that far off the airport property. Van drivers were nice.
The car I reserved was available.
Cons: Agent gave me too hard of a sale for car upgrade, optional insurance upgrades. Told me that optional empty tank return was mandatory, as was the optional roadside assistance. Read companies web site before you pick up your car. Know what is optional. Next time I'll use another company, not worth the effort.
6 May 2016
Be wary of a local rental.
Cons: We were unable to rent this car. Upon arrival they said we needed to have a local bill as proof of residency, nothing else was acceptable. I don't know about you, but we don't generally travel with copies of bills on our person. There was nothing in this Kayak reservation that indicated we needed to bring one. We have traveled numerous times by renting the car the day before and returning it in time for our flight the next day. We ended up having to take the airport shuttle made for an even longer airport wait as bad weather made the driver show up early then our plane was hit by lightning before we arrived delaying the flight by several hours until they could get a replacement.
10 May 2016
Pros: The car was okay, Someone most likely have been smoking in the car prior to my rental. The driver to the airport was professional and assisted .
Cons: 1. 1 st myself and approx. 12-14 other customers had to wait over and 1 hours in line before we were served. Their were no announcements made during this time as to why or anything else. Several customer left and went elsewhere for a car rental.
2. I was charged a different price than quoted online. I tried to explained but wasn't getting anywhere.
3 I have rented from Payless many times and normally their service is good.
12 Jan 2017
Sales rep tried to sell me several useless options
Pros: Car was good: clean, new and totally exceeded my expectations.
Cons: 1. Immediately I was offered an "upgrade" in form of "What airline you were ?"; "Yes, Frontier offered you blah-blah-blah". When I declined it sales rep printed out a receipt for $60 more mentioning that the difference would be removed if I bring my car full, when I insisted that it works other way around and I am NOT signing this one and after manager's intervention I got a correct rental agreement corresponding to online quote I had to pull on my smartphone because rep tried to fool me so hard that hid printout of online reservation! Then the car condition: when I asked how could I sign that car was in perfect one BEFORE looking at the car I was assured that it was inspected. Then I found out antenna was broken and had to come back and change that slip. Be careful!
5 Apr 2017
Pros: Car was OK.
Cons: 1) Flight delayed 5 hours. Came in late. Payless was closed from 1:00am to 5:00am.
2) Decided to wait 40 minutes for Payless to be open and send shuttle. Shuttle never came. We had a 5 year old with us! Is there no humanity?
3) Multiple calls to payless where they told us shuttle was on the way, they lied to us, it was not on the way.
4) at: 6:00 am, out of frustration, we took another rental car shuttle. They did not have a car for us, but got us eventually to Payless (Thanks!!).
5) Payless decided our contract was null and void since we were "not there on time" due to our 5 hour flight delay. Payless charged us more than the contract.
In Summary, if you are thinking of using Payless, pay more and save yourselves!!!!!! They are short staffed, and have no incentive to treat people well. They really don't care, in my experience, customers to them are an inconvenience.
13 Apr 2017
Cons: The staff acted as if it was an imposition to interact with them. If you didn't look at the agreement before signing, you would incur multiple additional charges, and the staff person acted as if it were a sin to ask to have unwanted extras deleted. We also found our bill to be twice what we originally expected. Will try to use another company in the future, if at all possible
30 Aug 2017
Pros: The rental that I had was very nice. The customer service was great. And the hours are great as well.
Cons: I didn't like that they didn't do a walk around the car with me. I mean, I took pictures anyway but that would save them a great deal in the future. I have nothing bad to really say about this place. They are super!
Cons: The man at the counter was flip and assumed he knew what he was doing without asking me enough questions, tried to give me someone else's way more expensive reservation. All figured out but not with any apologies.
12 Jan 2017
Pros: Everything was fine with the rental. Good vehicle and ready when we got there.
Cons: Only issue was with KAYAK. My credit card had an $18.00 charge for travel insurance that I thought I'd declined. I disputed it with my credit card company.
18 Jan 2017
Pros: Quick and efficient. Car ran well
2 Mar 2017
Pros: From pick to drop off the staff at alamo made it fast and easy to pick up my car!! Will definitely rent from them again and recommend to family and friends.
10 Mar 2017
Pros: Quick, easy and professional.
Cons: Did not go to the kiosk, didn't know if I really should have.
18 May 2017
Pros: car was clean and operated well
Cons: The counter personnel during the rental was not pleasant. They tried to insist I upgrade, buy additional equipment, buy fuel and pushed way too hard on buying extra insurance coverage. It was very annoying and not professional. It bordered on making false statement.
29 Jun 2017
Pros: Car wasn't decent
Cons: Employee Bipin charged me for $60+ in extra insurance when I said I didn't need it. They are not working with me on refund. $200 hold on my account is still there a week after they said it would be taken off... horrible experience. In France without money thanks to Alamo.
20 Jul 2017
Easy as Pie
Pros: The process was straight forward, and the vehicle was as expected.
Cons: We hit the check in line at a bad time and had to wait a while. It would be nice if the insurance offered by Alliance was connected to the rental.
Pros: It was horrible we waited in Line 1:45 minutes .... There were not enough workers or cars avaible....
Unacceptable with only 6-8 people in line...
Car was fine not what we had reserved, though .... But we needed to get out of there with a family of 5.... We also had to go bs k into the airport to the other side to get our car .... Not easy with all of our luggage ..... So overall a bad experience
8 Dec 2016
Pros: Very easy drop off.
8 Feb 2017
Pros: Car was ready: no trouble at pickup.
Car died on 4th day out of 7: initially offered to pick me with the old car and drive 90 minutes to pick up a new one, then drive 90 minutes back. Eventually sent a flatbed with the new car and picked up the old one. Good job!
VERY FAST check-in.
10 Mar 2017
Didnt even use after talking with their customer s
Pros: Called to confirm my car rental and the woman would not stop trying to upgrade me to a premium model and buy their gps unit. Just ridiculously dense and inconsiderate. They must get paid commission there. After I got off the phone and read some of the reviews (avg 1.5 stars) I made a reservation qith Alamo for $15 dollars more prepaid. Easiest car rental ever and great customer service (avg 4.4 stars).
If renting at TPA, avoid Thrify and Dollar at all costs!
29 Mar 2017
Cons: Waited an hour and a half for pickup and got a
compact car I didn't reserve. Horrible experience.
13 Apr 2017
Reasonable priced car rental
Pros: Car was quickly available and easy to drive, cheap to fill up
Cons: Car had sand in it....not the cleanest and overhead light didn't work in the car
22 Apr 2017
Suppose to get full size car had to take compact
Cons: I didn't get the car I requested.
18 May 2017
Great price - long line!
Pros: Great one day rate. Easy process getting in and out of terminal once I finally got through the check-in line.
Cons: Long line at counter with only two agents moving VERY slow. Took 45 minutes to get through check-in process. Unacceptable!
26 Jun 2017
Almost double price????!
Pros: Nothing special.
Cons: The price wasnt correct. I have insurence by my self. And the first total price was 404 dollars and before pick up over 700 dollars???
And Chevy Malibu (my choose) isnt Chevy Sonic :-( (i had)
19 Oct 2015
Price guaranteed? Car not !
Pros: The agent Howard was very kind and seemed truly sympathetic for not having a car for us reserved . It appears Thrifty guaranteed the Internet price . But they don't gaurentee that they will have a car for you . How nice is that to arrive after a long day , at airport and they have sold out of all cars . And none were to be found anywhere in area .
Cons: It appears that they claim 30 % of customers don't show up for rentals , so they never save cars for people with reservations . And if everyone shows up along with the walk ups , you could be left scrambling to try and find a car elsewhere . We booked a week in advance and the guy in front of us got last car and he just got there .
Even with a call a few days before to reaffirm we had a late flight and they said no problem .
This is probably standard practice with all company's so just offering some rental car education .
Cons: Hubcap was off car, seats were stained. Car didn't feel clean but You get what you pay for
11 Jan 2017
Hidden charges and policies; rude staff
Pros: The price is lower than competition, but not as significantly as advertised with additional insurance requirements (which are not required by the competition).
Cons: Hidden additional and non-standard insurance requirements; extremely rude staff.
14 Jan 2017
Good for the price
Pros: The car was cheap and clean.
Cons: waited at airport for over 30 mins to get picked up. They didn't show/walk around the car with you to help inspect the vehicle for issues. I cant be too mad at that because they didn't do it when I returned the vehicle either. So give and take.
5 May 2017
Cons: The location was further away from the airport than advertised. There was almost a 30 minute wait for the pick up. The car did not have power windows or power locks. It was very inconvenient. I have never rented a car in the US or Europe that did not have the power locks or windows even with manual transmissions.
26 Jul 2017
Limited miles per day
Pros: The driver of the shuttle that took us from and to the airport was very customer friendly and helpful.
Cons: They were not clear on fees at time of booking
19 Oct 2015
Bang for the buck!
Pros: This was my only option when renting a 15 passenger van for 24 hours. Everyone else wanted double what Ace asked for. We saved a bunch of $$$!
Cons: The low tire pressure light came on because of a small leak in the right, rear tire.
31 Oct 2015
I would use this car rental company again.
Pros: The employees were helpful and offered good service .
19 Nov 2015
Cons: car was dirty
tank was half empty
temporary tags were expired
2 Dec 2015
Didn't drive it much
Pros: I liked the price of the vehicle. Cheaper than the on airport car rental companies.
Cons: The car was dirty on the outside and the car did not have any window washer fluid in it. Fortunately I didn't drive it much and didn't need to use the window washer fluid. Also, the tire pressure light came on while driving it. It does not seem the staff takes great care of the vehicles on the lot
9 Dec 2015
Low priced car rental, but good value.
Pros: The rental was a very good value, car was clean and delivered quickly despite only one counter attendant. Despite being understaffed, the attendant was friendly and conversational, and patient with the multiple customers they were dealing with at the time.
Cons: Shuttle times to and from the Tampa airport were somewhat long. We didn't wait an hour as I've seen some reviews, but it's still more than most offsite car rentals. Saw several shuttles for other places come through multiple times before one ace rental did. Likely due to the understaffing mentioned before.
Cons: Big charge for Pass Plate when it seems they just take a picture of your plate and send it to the rental company which they would do anyway. No FOB and key was difficult to get in and out of lock.
24 Oct 2015
Dirtiest and stinkiest rental EVER
Pros: New car but it was trashed. They tried to upgrade me to this car but it clearly wasn't ready.
Cons: Smelled like weed and completely filthy. I could barely see thru the windshield because it looked like they started to spray the car to be cleaned and just decided not to. Bad enough i was already waiting 40 minutes at 11pm to figure out what car they were going to give me. Took 30 minutes for the shuttle to come. Shuttle guy was very nice despite the long wait. Not worth saving the money!
27 Oct 2015
Pros: The person that dropped us off at the airport was extremely friendly and helped us get all our luggage on and off.
8 Nov 2015
Clean the cars between renters please
Pros: I was in and out of there on decent time. They are open 24 hours
Cons: The vehicle seemed to have food stains on the inside roof from a previous renter. Some of the features seemed to be falling apart like the gas tank cover. It appears as though there is little care taken of the cars between renters and they are definitely not cleaned, the windshield was absolutely filthy.
28 Nov 2015
Pros: Best value in market. I love that Fox does not charge extra per day for spouse/partner rental. As long as that is a part of the deal I will continue to choose Fox.
2 Dec 2015
Cons: the sales pitch. it took 45 minutes to rent the car because we had to listen to all the add ons.
8 Dec 2015
Not a bad experience!
Pros: It was pretty painless process. Cheap too! I opted for no insurance and they kind of hounded me about it. They never brought up the sunpass policy which I'd okay because I didn't use it. The rentals aren't brand new cars. There a some older vehicles with dents and bruises. Make sure you have them inspect the entire car before you take it. Customer service in person was just okay. But when I tried to call them, no one answered and I was on hold indefinitely. I just hung up. But, overall, if you want a car for just a few days and don't need to travel far, this is a good company to use.
14 Jan 2016
Cons: Waited over an hour for a car. Car had low tire pressure issues. Only one person actually working. Don't use this rental company.
1 Feb 2016
Pros: Pick up at TPA and return drop off was a breeze. It is a six mile trek to the Fox offsite location. Moving to TPA in 2017 I was told. We received a brand new car, which worked out great with great gas economy
Cons: Attempted upsell to a larger vehicle during pick up.
19 Feb 2016
Pros: Car was clean and newer. Had some decent extra features like a back-up camera.
Cons: Had to wait about 15 minutes for a shuttle at the airport and then had to wait 40 minutes in line before we could speak to a representative. When we returned the car, the computer system was down and they couldn't give us a receipt. They emailed us one later that day.
Cons: Rental was reserved for airport pickup and agent said it was at another location. Price for airport pickup was now double the price.
Went to offsite location and it was closed!!
Called Hertz and got a better deal by far. Awful experience.
9 Apr 2017
Cons: Manager here charged us for a full tank but after discussion, refunded it.
11 Aug 2016
Communicated so No Surprises
Pros: They called as soon as we made our online reservation to tell us they did not have the class of car that we ordered so that we would not be disappointed. When we picked the car up, the class we had rented had been dropped off but not yet cleaned. We were give the option to take it or the lower class. Very good customer service!
7 Mar 2016
Cons: I raced here to return my car in time to avoid charges and they were closed. I called customer service and they said I had to bring it back in the morning. I rented my car early and returned it within 24 hours and they still charged me the additional hours. I explained it to the attendant and he didn't care. He would not adjust the bill.
12 Oct 2016
Cons: Oslt. Long wait between paper work and vehicle availability
28 Apr 2017
Cons: The car was very shaky and the steering felt very loose but what was worse. After waiting for over an hour just in line to pickup my car. I had no choice in my selection. Then they doubled my cost. There were to be no addons at all. The only thing added was my account number with Dollar. The total cost of $62 and the rep verified that when I was checking in. When I paid just before my flight the woman charged me $126 - double of my total original cost. I did not see this until I was getting ready to board. I emailed them to request a refund and to find out exactly why my cost was double. There has never been a response. I want the additional charge refunded and no one has bothered to respond. I am getting ready to file a complaint with my credit card company. Marie E. Peed
14 Nov 2015
Pros: Everything went quickly and efficiently. The gal was very friendly.
24 Nov 2015
Didn't get the size car I reserved
Pros: Easy to do.
Cons: Car had scratches on front bumper. I assumed that was documented, but found nothing in the paperwork I was given. I took time-and-date photos for my protection, but feel I should not have to do that.
29 Nov 2015
Pros: Drop off and pick up went very fast.
Cons: Car had stains in the seat and rips in the material.
20 Jul 2016
Pros: Lot more features in the vehicle than expected. Great value. Great clean undamaged vehicle.
Cons: There were a lot of upgrades attempted. Usually when you rent a car you need to get where you're going, not haggle over additional costs and options.
Pros: The price was the lowest. The car was clean inside. The people were very friendly.
Cons: It was awkward getting from the airport to the car rental but they were helpful in the process.
19 Oct 2015
Pros: The car was very clean and the staff was friendly at pickup.
Cons: At dropoff the location 'changed' with some guy there to direct you to the location. The rent-a-car location changed without notifying anyone that it was changing locations, the staff at drop off "Advantage Car" was not friendly, effective or quick. They quickly dismissed everyone's concern for the changing locations and lack of communication. It has been over 10 days and I have yet to receive the $100.00 deposit I was guaranteed by the staff would be there within three business days. I strongly recommend not renting from "Advantage Car" in Tampa Florida.
3 Dec 2015
Cons: Gave wrong address in email confirmation
Did not mention in email that it was limited mileage rental
9 Dec 2015
Pros: price was good. drop-off was good. shuttle service was good.
Cons: long wait time for pick-up. initially only one agent helping people, despite 7-8 people in line.
22 Dec 2015
Cons: Car smelled like cigarettes. Was unpleasant to drive. It rattled and shook and didn't feel safe. Brakes squealed.
28 Dec 2015
Pros: quality vehicle. fair price.
Cons: very poor manager response time to resolve a problem with the rental. Unsatisfactory customer service.
24 Jan 2016
slow service on pickup
Pros: the car was clean and worked well. drop off back to the airport was fast.
Cons: pickup at the airport was slow and I waited in line for a car for over 45 minutes. that is unacceptable.
25 Feb 2016
Pros: I liked the price, location was decent, and they did have Volkswagens available.
Cons: Most of their cars were KIAs which I refuse to drive. The person behind the counter was all about sales and not too friendly. The car was OK, but scratched up like crazy, and they did a horrible job of washing the car and cleaning the inside.
1 Mar 2016
Pros: Toyata Camry is always a nice car. Nothing fancy but rock solid. Fast pick up at the airport.
Cons: The address given is wrong for drop off, car was filthy,
8 Mar 2016
Truly a good value
Pros: Not a lot of paperwork or hassle. No expensive showroom and great pricing. Will consider again
Cons: seats looked stained. Expensive for the length of time even though it was near holidays
19 Mar 2017
Cons: Waited in line about 90mins to get a car. Why is drop off so easy but pickup is so complicated?
19 Sep 2017
Okay but they try too hard to up sell you add-ons.
Pros: Easy process from acquiring the keys to dropping off the car.
Cons: Pre-charging customers for fuel. I never had to pay for fuel ahead of time when I denied pre-fueling. I always opt-in to refuel the gas myself. Although I got reimbursed it was additional time I had to take out of my time to get a refund.
4 Jan 2017
Pros: Good value , quick service, good car. A little weird at drop off as no one checked the car out so it kind of felt open ended. I documented with photo to prove no damage etc. no issues otherwise.
22 Mar 2017
Pros: Drop off in St. Augustine was great. Easy & friendly!
Cons: Pick up... BAD experience!
I called to tell them I was running late, and the manager told me he could only give me an hour. I told him I needed more time, but he said he could only hold it for ONE hour.
I don't understand WHY - if I have a reservation, and I call to confirm it and explain my delay it can't be held longer?!
He was very rude, and it appeared that he didn't want to hold the car because it was the only one holding him in the office (at 2:00 PM).
2 Apr 2017
They dont really get a car on time
Pros: The price
Cons: They dont got the van on time make me whait 3 hr and 30 minutes to give me the van and they dont offer a discount for the delay not happy to wait all thad time thwy make me get late to the funeral of me familly member.
11 May 2017
Cons: I wanted to rent a car at the Tampa Airport. Kayak switched the location to an off-site location, which I didn't realize until I went to pick up the car. Since I didn't want to have to take a cab to the off-site location, I ended up getting a car from the Avis Tampa Airport location at substantially more money. I am extremely disappointed in Kayak.
24 Jun 2017
Kayak is misleading
Pros: All my previous car rentals off the airport had a shuttle to the lot. This did not. Beware of Kayak listings.
Pros: Easy pick up, great rate saved 50% on this on we way rental vehicle in comparative vehicle with other company
Cons: The return was easy but for so.e reason my rental agreement was not on the system
Maybe because it was a one way rental vehicle? Not sure
15 Mar 2017
Pros: Loved the car I was rented. Newer model. Very clean.
Cons: Phone number to National did not work so unable to stay in touch when I needed to talk to someone in the office. Car not ready when I arrived (person helping me went and cleaned it himself, so that was helpful), printer not working so no paperwork to take with me.
I put in TPA for airport and was given an offsite location. I thought I was renting from airport and went there first. Big disruption to my plans. Ultimately my fault for not paying attention to the address, but also very confusing process that I was clear I wanted airport.
28 Feb 2017
Pros: Fantastic customer service, easy check in process and they had the exact vehicle I needed.
Cons: I felt like I was rushed out of my car and could have left personal belongings behind easily. Also, the gas fee is overly expensive and I was charged $60 for a tank when the current gas prices would have allowed for a $40 fill up.