Guest reviews
Overall rating
7.1
Good
Based on 706 reviews
Cleanliness
7.5
Comfort
7.3
Pick-up/Drop-off
6.9
Value for money
7.0
Pros
"Staff was friendly and swift."
(in 1485 reviews)
"Dropoff was quick and easy"
(in 270 reviews)
"Staff friendly and car clean."
(in 613 reviews)
Cons
"The customer service was rude"
(in 346 reviews)
"Didn't have car I reserved."
(in 199 reviews)
"I'm disputing with my credit card!"
(in 115 reviews)
Recent reviews
Traveller rating
119
91
71
47
62
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
compact car
great car
car available
easy drop
friendly staff
great value
quick and easy
great price
great experience
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7.6
Pros: Very friendly staff at the counter and during check-out/check-in
Cons: The ancillary charges that appeared after returning the car were excessive and not made known prior to booking the vehicle. This included a "Concession Fee Recovery" for $23.34 and a "Customer Facility Charge" for $41.65. There are ZERO reasons why this information (incredibly vague as it is) should not be included in the initial cost figures for the vehicle. This alone is enough to make me shy away from Dollar in the future.
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3.6
Pros: Drop off was easy but I never got the emailed bill I was promised.
Cons: The brakes on the car were iffy, the inside was dirty, there was pink chalk on the outside window that got all over my shirt, there was an error message that kept coming on on the dash board and the radio didn’t work with Bluetooth. My parents were so worried about the brakes in the car, they wouldn’t let us drive it. I only drove the car from the airport and back to the airport. It was a waste of money for me. I had to uber everywhere or ask my parents for a ride. I won’t use kayak or dollar car rental again.
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8.8
Pros: Very efficient, and drop off was super easy
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10.0
Pros: Staff friendly however hearing everything being said was difficult as masks and partitions hindered communication.
Cons: Access to the rental center is not set up conveniently if you arrive by private car. No where for the drop off driver to park.
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5.6
Pros: The staff was nice and the process was streamlined and easy.
Cons: They charged me for two different insurances and I'm not sure how to get money back for them.
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2.8
Pros: First time no help forced take a car that had damage on it then had take car back next day staff rush me to leave car so I left my disabled badge and reported it got email saying reply 3to 7 working days got nothing and now mail is refused
Cons: Not give damage cars out and ppl have take back next day
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10.0
Pros: My vehicle was a 2018 Chevy equinox, very comfortable, reliable, all equipment worked exquisitely in the vehicle.
Cons: Everything was accordingly, and great.
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8.8
Pros: Car was fine and it was an easy drop off.
Cons: At pick up the attendant was very aggressive with trying to get me to buy their insurance for the rental.
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10.0
Cons: Best rental car experience I ever had, everything was so organized
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9.2
Pros: The car
Cons: The amount of money they hold
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10.0
Pros: Very friendly
Cons: Signs to rental area on 2nd floor left me guessing, Hertz folks helped point the way :-)
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4.4
Cons: At check in the customer service person was not transparent about the extra fees. In fact, we were outright lied to about the tolls, the extra drive rate per day and the price of gas. We were clearly grossly overcharged for the 6 days. I would not recommend this rental company to anyone. Total scam!
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Where can I find Dollar hire cars in Tampa?
Top tips for renting a car from Dollar in Tampa
- Economy car hires from Dollar in Tampa are around 26% cheaper than other car types, on average