Pros: "Our first experience with Budget travel, no bags, no carry on luggage."
Cons: "We expected little and got it."
Pros: "Crew was friendly & attentive."
Cons: "Food, lunch"
Pros: "The Free glass of wine was a very nice surprise."
Pros: "Entertainment included screens in front of every seat, plus tv/movies over Wifi on my iPad, with a good selection."
Cons: "The extra security line in Panama was slow and painful, and they dump you into this very small waiting area once you're through it."
Cons: "Food was not good, flavor wise"
Cons: "Some crew members don't know how to tolk to passengers they were rude and also they offer coffee for the second time and they said that they don't have more milk come on"
Cons: "United Airlines has really gone downhill"
Pros: "It went smoothly"
Cons: "No service"
Pros: "Our flights arrived just in time, and everything was set up for us to be on time in our destination."
Cons: "There was just ONE lady trying to check all the passengers in. Obviously, it was complicated for her since no other people tried to help her registrate lots of passengers. We could have lost our connection flight, if she hadn’t made it on time. This happened in Panama."
Cons: "You didn't get my bags to airport on time and so I missed my connecting flight which was 90 minutes after my previous flight, I have an 8 month old son and you made us spend another 4 hours waiting for a flight."
Pros: "The take off and landing was smooth not alot of bumps"
Cons: "O'Hare airport is too much of a confusing adventure. You get off the plane and you have to find the certain gate you need then proceed to the lower level which is a long,long,long walk then trying to figure out where your luggage is, but if you have the app of whatever plane you are using it is much easier. Does everyone know about this? I didn't."
Cons: "Food was 100% carbohydrate. Not a trace of greens or protein. Our party was split up even though reservations were made long in advance. Codeshare on Air Canada"
Cons: "There is not food and not entertaiment"
Cons: "There’s non food!"
Cons: "My wife and I traveled with bicycles packed in standard boxes and got hit with a whopping $230 charge per bicycle out of the blue. We were expecting no charge because the bicycles were our only check-in baggage for the trip. Couldn't believe the lack of transparency with which we got hit with this charge. Qantas, Air New Zealand, and other airlines we've taken bikes with us on our flights have charged nothing when we traveled in the same fashion. So, if you are a bicyclist traveling with your bicycle, I'd avoid the United-Lufthansa duo."
Cons: "Flight arrived early but we had to wait over an hour to disembark and bathrooms were locked down."
Pros: "Pilot made up for delayed departure by landing only 20 minutes behind schedule."
Cons: "45 minutes Delayed departure. Pretzels and drinks were only provided in a 3 1/2 hour flight..."
Cons: "Not enough choices for dinner. It was salmon yuck"
Pros: "The crew on the United flight were kind and helpful during the flight"
Cons: "The change of the departure of my flight The miscommunication between airlines No customer service of united airlines in Panama during transit and not being presented with all the boarding passes when checking in. The old business class seats were very uncomfortable. Having no help from representatives to issue a boarding pass"
Cons: "We should be able to watch a movies without having to pay for internet or the movie what else are they gonna take away ?"
Pros: "The marvel of flying. Hurling through the air in a metal tubeZ amazing. We got there safe and on time. That’s what I liked about United. Oh and there was a CSR that was helpful in changing to an earlier flight."
Cons: "Plane was dirty. Bathroom disgusting. Crew just trying to get through the work day. Seats too close and REAL uncomfortable. Like sitting on a plastic frame with a piece of fake leather over it. Entertainment was awful. Oh wait, non existent since it was an “out of country” flight so there was no access to movies (that you had to PAY for). Otherwise you got to watch Matthew Perry in some taxi game show over and over and over and over on a monitor in your face that couldn’t be shut off. United is my last choice in airlines. But we did get to the destination safe and on time."
Pros: "Lunch was free."
Cons: "We sat in the runway for 2 hours trying to get the birds to leave."
Cons: "Seats are really narrow and hard. They don’t recline much."
Cons: "very old and awfull plane"
Pros: "The employees work good."
Cons: "No food for almost 6 hour fly, no tv."
Cons: "Ive never flown with United Airlines internationally and now that I have I never will again. I had just flown with COPA airlines from Colombia to Panama and it was great. I thought I would have a similar experience with United, but alas it was not. You have to pay for movies and food on an international flight?! what is that! terrible terrible"
Pros: "Boarding to the United, was smoth"
Cons: "Menu; Menu selection was none except for a sandwich. The crew was not friendly at all. Courteous by doing their work, but not friendly and welcoming at all."
Cons: "All good"
Pros: "The flight at the time was so crowded with people"
Cons: "Experiencing a delay in my flight and waited 4 hours in the airport."
Pros: "Movie selection"
Cons: "Flight was delayed an hour"
Cons: "They didn't give food"
Pros: "The option to use your device to watch free movies! They made arrangements to stay in Houston after we missed the connection due to a delay."
Cons: "Flight delayed. No food."
Pros: "Very few things."
Cons: "6 hours international flight with only popcorn and cheese and crackers selection for lunch. Ridiculous Boarding process was a mess."
Pros: "The price"
Cons: "No entertainment on such a long fight. Food for purchase not included, then the for purchase the system was down. My bags did not arrive , and then i had to wait 3 days in milan eith no luggage at all."
Pros: "Unforeseen delay was well managed by United!"
Cons: "Paying for entertainment ($7.99 for long flights) not good at all. The crew didn't offer to check/ review the menu. Ps: in my flight Houston- Panamá city the entertainment was free through the united app. Also,there was free wifi during my flight ( very good)"
Pros: "Crew was professional , courteous and tried the best they could with a full plane"
Cons: "Two screenings in Panama , carry on luggage rule constantly being abused , smell of the cabin"
Pros: "Organization for boarding and the seats. The staff was awesome"
Cons: "Snacks the waffles is to sweet so early in the morning!"
Cons: "I was very displeased with the boarding process in Panama City. We were moved from the boarding area without explanation and asked to screen our luggage again at the gate. I had to discard a full bottle of water that I purchased after the first security check. It would have been nice to know about this before so that we could consume our water and use the rest room before boarding. Very frustrating!"
Cons: "It was a new crew and stewardess walked down aisle looking straight ahead while I had my credit card out waving trying to buy some food!"
Pros: "Flight crew attention and dedication"
Cons: "Charge for everything but breathing air"
Cons: "Second to last row. Yuck"
Pros: "Same as for first leg"
Pros: "It wasn't crowded/full flight, so that was nice. Otherwise everything else was below standards."
Cons: "On the flight from Houston to Panama city we experienced United's personal entertainment where you could use your iPad to watch movies. The Carmel/waffle treat was amazing and they offered a full can of soda. On the reverse flight, this flight that I'm reviewing, none of these amenities were offered. Additionally the temperature cycle between ice cold and quite uncomfortably warm."