No refunds for flights that I could not take due to Covid restrictions
Cons: "The food tasted good and was fresh, however, the presentation was a bit stodgy."
Pros: "Aircraft was a new A320. Superb. Loads of legroom and extra width . Great flight."
Pros: "Well coordinated loading of plane. Good food service. Well informed.."
Pros: "The crew was lovely"
Pros: "The seat is very comfortable And the crew is very nice and helpful"
Cons: "The checking service in Taiwan And the manager’s Attitude toward Crisis handling"
Pros: "The crew was wonderful, very hospitable and friendly."
Cons: "The seating in economy class is abysmal. The seats are extremely small and the rows are to close together. There is no leg room. The seat cushioning is almost nonexistent. It's like sitting and leaning back on a board. On this last trip I had a window seat. I'm 5'4" and 115 lbs."
Pros: "Crew were very helpful"
Cons: "First time travelling with the airline and wasn't aware of having to book things like food and entertainment. These things come standard with all other airlines I have flow with so was very surprised when finding out about it mid flight. Can't say I was very pleased but must say crew were very good"
Cons: "You could have warned about the 2nd bag fee! I paid $80 for having a 2nd bag!"
Pros: "Nice, short flight. Smooth ride."
Cons: "Had a middle seat between two very large women. Couldn't be helped, was a full flight."
Pros: "Good for a sheot flight"
Cons: "They have to provide better food."
Pros: "Wellington airport is the most accessible and relaxed I’ve used, and the Air New Zealand Check-in process was the easiest I’ve used so far."
Pros: "Punctual flight, great boarding and great baggage service."
Cons: "Bag drop could be improved with more personnel to help."
Pros: "On time"
Cons: "Late start of check in"
Pros: "Good food"
Cons: "Why so cold in the cabin!"
Pros: "Nice seats in Business"
Cons: "2 hour delay"
Pros: "Best inflight experience on economy!"
Pros: "Crew did a very good job"
Cons: "Trip was the roughest I have ever been on for virtually the entire time. Could not sleep. Business class cabin was also had the most noise of any front of airplane experience I have had."
Pros: "Inflight service and all round experience with Air New Zealand was excellent"
Cons: "Aircraft cabin way too hot on both jouneys"
Pros: "Wonderful cabin crew made us laugh and our flight flew by. Great entertainment options and the food service was delicious."
Pros: "Very friendly flight attendants"
Pros: "The airport was great! Very easy access, fast check in and security. Loved the LOTR theme. Uneventful and beautiful flight."
Cons: "Everything was great"
Pros: "same as above"
Cons: "unalbe to select seats so we were spread out"
Cons: "Cold flight Food average at best Overall nothing flash and nothing bad solid average"
Pros: "Reliable service. Flew Air NZ twice without any hiccups. Boards on time, leaves on time. Get a biscuit (cookie), drink, and sweet. Had room on both flights also. Not packed to the gills and enjoyed the aerial view of the lovely NZ countryside."
Cons: "Nothing... didn’t give 5 star due to no monitor/tv for entertainment but with such a short flight it really isn’t necessary."
Cons: "Charged us for baggage, even though the flight was international and clearly stated on their website international flights included baggage. Had to pay more than we paid for our flights just to check a bag."
Pros: "Blankets, entertainment"
Cons: "Preferred seating was a joke !"
Cons: "bummed I couldn't even opt in or purchase wifi. being self-employed and having such long flight - its just a missed opportunity. the screens were hard to even see. it just kind of felt like an old, dirty airline."
Pros: "I liked that it got me from point a to point b. I had to pay extra to watch movies, no meal on an international flight (tbh I'm not sure what I ticketed and didn't tick while booking, but I mean it was nz to aus, come on)."
Cons: "Not getting my luggage across the ditch, paying for movies as an extra, no meal."
Pros: "The plane was actually comfortable! The food was complimentary and very tasty. The entertainment was endless!"
Cons: "There were a lot of empty seats...it would be nice that 4 people weren't put together all at once, but this was fixed once we took off."
Pros: "Premium Economy was worth the price! The section was not as full, and the service was wonderful."
Pros: "Very friendly and accommodating staff. Good food, comfortable seats, and excellent entertainment choices."
Pros: "Not much to like with the cattle car ride that was an hour late."
Cons: "I was shocked at the baggage charge upon checking in and was told I just purchased a seat from Virgin Australia but no baggage transport with the flight. When kayak directed me to VA, I made the purchase and certainly did not remember being offered a chance to purchase baggage fee as other airlines offer (e.g. BA). While I understand kayak refer users to search airlines baggage fees it need to make sure that airlines offer true and baggage fees at the time of purchase so the full cost of flight is clear at purchase time."
Pros: "The crew, food, entertainment made the flight comfortable"
Cons: "I felt I was gouged on my 2nd bag fee with an outrageous cost of $200.00 aud or $150.00US. It only weighed 20lbs. as well."
Pros: "We flew Air Canada’s Economy Plus from Vancouver to Sydney and Air New Zealand’s Economy Plus from Auckland back to Vancouver. NZ’s Economy Plus product is far and above AC’s. Everything from the welcome, to the meal, to the level of service is great. I really felt that NZ treated the Econ Plus cabin as distinct from Economy (including having 2 dedicated washrooms), whereas on AC it felt like we were merely Economy with better seats. I compare NZ and AC because we were so genuinely impressed with what we purchased. We would definitely book NZ Econ Plus again, and the January seat sale is a great time to do so!"
Cons: "I can’t think of anything I didn’t like. NZ gets this product right."
Pros: "So many complimentary items such as food, drinks, and even alcohol. The most professional crew I've ever seen."
Pros: "REally liked the plane, crew, and accommodations."
Cons: "Our flight from Rarotonga was 2.5 hours late, causing us to leave Rarotonga at 2:40 AM ! The flight and crew were wonderful, but we were exhausted as sleep time was cut short because of the lateness of the flight."
Cons: "Economy was too squished. Hard to eat with people next to you."
Pros: "How caring and involved the flight crew made everyone comfortable during the long haul."
Cons: "Hard to find anything that was wrong with my flight"
Pros: "Good IFE"
Cons: "No enforcement of carry on - therefore no bin space"
Cons: "It was unpleasantly cold in the cabin, blowing cold wind at it could not be better"
Cons: "Slow service and delay exiting"
Pros: "Cool dimmers for window shade; flight attendant notice we did not have headphones and gave us some first class looking ones that really cancels out the noise. Although we had it in the pocket we did not choose to use at that time but she took it upon herself. Staff always friendly."
Pros: "Getting on was a delight in Wellington. Having two set of doors open was great."
Cons: "Getting off in Auckland, only the front doors open so took what felt like ages to get off."
Pros: "Was the same, everything allright"
Pros: "Free booze."
Cons: "Not worth the extra money for preferred seats. Food was terrible. I figured I could just buy a sandwich or something but they didnt have anything except for pretzels. Even the options they had available on the menu the crew said they didn't have any of it on board. Then the in flight entertainment wasn't working for some people so they had to reboot the system which took about half an hour and I lost my place in the movie I was watchIMG. I guess it helped that they give you free booze, which was helpful in relaxing after all the issues. Overall I did not enjoy this flight even half as much as I did the way there."
Pros: "Service and attitude superb"
Cons: "comfort and seats. On the flight back, although crowded, it would have been nice to have the assistance that 3 large guys could have used to find a seat. Spent the entire flight sweating between two large gentlemen. Luckily, they were polite and we all managed."
Liked the onboard wifi and that the plane was on time. Boring snack. Absolutely hate having to sit next and close to a stranger. Wish I was rich!!
Pros: "Crew ok"
Cons: "Seat comfort and meals left a lot to be desired..."
Cons: "It’s ridiculous that Cheaptickets (your contracted agent) did not answer the phone to change flights. And when they did answer the phone, charged extortionate change fees above and beyond Qantas fees even during the coronavirus pandemic."
Pros: "Crew, comfort, snacks"
Cons: "When boarding stick to boarding from back to front, and stick to rows and not a free for all half way through"
Cons: "There was no organization for those of us that were moved to that flight. Shifted from 4 different lines and luggage was not sorted out after customs. Our luggage didn't make it on our flight since someone said since it said CVG, it would be fine. It wasn't."
Cons: "unable to get assigned seat ahead of time. the only seat available was in the middle, getting uncomfortable to getting in and out. Economy on upper deck has only one bathroom that I leave the imagination up to you."
Pros: "Sitting in an front isle seat with leg room and the helpful nice sterward"
Pros: "The service was really good"
Cons: "My bag was broken when it came off the plane so I wasn’t happy about that."
Pros: "Crew was nice and ready to help"
Pros: "Friendly efficient service. Lots of smiles. Food was great. Very comfortable seating"
Cons: "Toilet was very cramped USB charging plug not working. Pretty average range of movies."
Pros: "Crew were great"
Cons: "Lost bags"
Cons: "Flight was late departing."
Pros: "Smooth boarding Comfortable seat,love the entertainment as I could not sleep. Managed to catch on lots of movies that I have not seen."
Cons: "First stage , food not too crash. Rest fine."
Pros: "Flight left on time, arrived 20 mins ahead of time. And great landing"
Pros: "Sleeping seats were very roomy and staff were wonderful"
Pros: "The on boarding process"
Cons: "The plan was in very poor clean conditions. The seats were discussing to sit."
Pros: "The flight attendants gotta be the happiest people in the biz. I didn't want to be there, but that they did made my whole trip better."
Pros: "Crew was very courteous and understanding , helping us in best manners."
Pros: "The salmon entree was top notch. Veggies cooked crisp too. Morning muffin was warm. All very yummy:) Wonderful smiling crew."
Cons: "The audio headphones had patchy reception. Needed to wiggle the wires."
Pros: "Mobile checkin, e-boarding pass, straight to the gate!"
Pros: "More spacious and very friendly service."
Cons: "The airplane did not have any USB or power outlets"
Pros: "Cabin crew is friendly. No reschedules or gate changes. Pretty straight forward to catch a plane."
Cons: "First off the planes I flew on were noticeably old."
Cons: "Took 2.5 hours to get the first refreshments. While there was some turbulence, when they finally did get the carts rolling there were clearly time management and inventory issues. They recovered and the rest of the trip went smoothly, but not a good way to start a 15 hour flight."
Pros: "Nothing to speak of that I liked"
Cons: "Short flight, no food to speak of, no entertainment"
Cons: "- delayed flight because of delayed crew - They've had many crew injuries helping customers moving overhead luggage, so they asked customers to sort their own luggage out. Hey, how about teaching OH&S to staff and employing staff that can perform their duties?"
Pros: "The crew is always nice and approachable. The entertainment is usually high but this time around there weren't many good choices."
Cons: "The food is AWFUL, and has been getting worse as the years go on. Absolutely terrible taste, stomach-churning smells and gross consistency. During boarding I was profiled by one of your gate agents and "selected for further screening" ... not fun. No explanations, just surly, inattentive agents performing further checks on items that had already been twice-checked at security. Awful service."
Pros: "13 hours might seem long but other carriers had longer flight times. Qantas was friendly and efficient. The flight itself was smooth. The B747-400 aircraft, while old, was comfortable. I slept for most of the flight with the help of some melatonin. The entertainment selection was good. The service was good. I would happily fly Qantas again on my next Australian adventure."
Cons: "The headphone connection in my seat was wonky on both flights to and from SFO-SYD. It was the same aircraft."
Pros: "Was able to quickly check in and get through security. The front counter staff were friendly and efficient. Minimal waiting to board."
Cons: "The plane was filthy. My seat was sticky and covered in what appeared to be food of some sort. Flight attendant wiped it off, but it wasn't clean by any means. The seat belts were twisted and had food and crud stuck to them. When I changed my clothes the next day, there was food and stains on my black pants from where I sat on the dirty seats."
Pros: "Good service, on time"
Cons: "Coffee, not good enough"
Pros: "Everything went smoothly, cabin crew were friendly and helpful. Food was tasty, but portion rather small."
Cons: "Didn't like that every time someone nearby used the entertainment - watched a film I think, my film changed."
Cons: "The wait time for checked baggage in Melbourne was unacceptable ... 45minutes. This is disgraceful in comparison with other countries. It adds a significant delay to overall journey time."
Pros: "Food was better than expected, recommend qantas to others based on this alone"
Cons: "Qantas safety video was to long... painful to watch. i would love ro see airlines start recycling the waste generated in fliht"
Pros: "Nice seats."
Cons: "Poor selection of entertainment options. New iPad system cheaper for airline, but offers less than the in built wired system it replaced."
Pros: "It was a short flight from Wellington to Sydney. There was no food served but beverages and snack."
Cons: "Not much I didn't like"
Pros: "The staff showed they cared about you comfort and tried to make sure you were enjoying your flight"
Cons: "All was great"
Pros: "The flight crew were friendly, the flight left on time, food good and cabin clean."
Cons: "Had a jumpy screen for a while and the headsets were a bit sensitive with the sound dropping on and off. The controls were on the top of the arm rest which my husband kept accidentally knocking. Changing channels, turning up the volume etc."
Pros: "Great staff, overall comfortable for a long flight."
Cons: "Our vegetarian meals were bland and repetitive; dinner and breakfast pretty much identical. We received little processed fruit cups both meals, while the others had a nice fresh fruit entree."
Pros: "The seating, streaming movie choice and food exceeded my expectations."
Pros: "I got a great deal on this flight, I will look to KAYAK For all my travel needs."
Pros: "Friendly, helpful and professional crew which which always makes for a better overall experience."
Cons: "The crew seemed to have to spend much of their time as IT consultants assisting with iPads."
Pros: "Excellent service"
Cons: "Food was more wordt than in the past"
Pros: "Crew was very professional. Entertainment was good. Pillows and blankets were availanle when we arrived."
Cons: "We were sporadicaly with water and ice from above. The arm rests were uncomfortable and some were broken. Food was only so so and for international flyers, the menu was not able to be fully understood."
Cons: "Only one channel of audio was playing--made listening to Tubular Bells just plain WRONG..."
Cons: "1. Flight 12 left 2 hours late from New York 2. Flight left 21/2 hours late from Los Angles 3. We asked to be seated on the tiles , as we are seniors we needed to get up regularly during the night (16 hour flight during the night) We were seated window and middle seats. The person on the aile was had a broken knee and was wheel- chaired on to the plane. As a result we could not get up to go to the bathroom. 4. Because we left late from Los Angles , we missed our connecting flight on to Auckland. Qantas was kind enough to apologise, put us on another flight and gave us vouchers worth a grand total of $10. 5. We then arrived 2 hours late in Auckland, where we missed our connecting flight to Wellington. 6. Our 2 bags that were checked-in at New York are still missing. This is being written 4 days left New York. 7. WE have since had to purchase new winter clothes."
Cons: "1. Qantas was not interested in the fact that we were seniors and and that we were distress from our flight from USA. KAYAK SEND THESE COMMENTS ON TO QANTAS My phone no here in New Zealand is 0223446325 I can be contacted on this no. for more comment."
Pros: "The staff takes very good care of you"
Cons: "The seats are getting closer to each other and you knees touch the next seat. Also the seats are only reclining a few inches.For an international trip it's hard on your back and to be comfortable. Meals are only ok."
Pros: "Paying for extra leg room was the best investment. We felt like we were in business class (although haven't ever travelled it). The crew were sensational, obliging, friendly and accommodating."
Cons: "We had to collect our luggage in Los Angeles and then re-lodge it for the New York leg of our flights. It was a nuisance but Qantas staff did everything in their power to make it as smooth as possible."
Pros: "Nice cabin crew, nice boarding, ontime departure, clean aircraft."
Cons: "Check-in agent at bag drop counter was a sour puss."
Pros: "Price was right. On time."
Cons: "Boarding was chaotic. They started boarding from the back, which is fine, but never indicated that the forward seats could board and never checked to make sure people were boarding in the proper groups. Terrible process."
Pros: "The crew were friendly and tickets were a great price"
Cons: "No legroom at all, very cramped"
Pros: "It was OK"
Cons: "It would of been nice to know why we were delayed."
Pros: "I got the bulkhead seat, so legroom was superb. The inflight dinner was also good (vegetarian gnocchi)."
Pros: "I didn’t book a seatbelt beforehand so when I checked in and was assigned the front row, which is an emergency exit row, I was very pleased because it meant I could board early and had extra legroom. The check in agent was also very patient with me while I tried to sort out my bags"
Pros: "Very easy flight, especially the Wellington airport part, with polite and efficient security."
Cons: "Nothing, it’s a LCC on a short flight doing its job very well. Pity my legs are longer than the distance between the seats though."
Cons: "Lots of extra fees"
Pros: "Although the flight was delayed 20 minutes, the staff were efficient, polite and helpful with my elderly mum."
Pros: "Everything went smoothly as scheduled."
Cons: "The waiting"
Pros: "I did like the price of airfare. The aircraft was clean."
Cons: "No legroom, no complementary snacks or drink. No entertainment."
Cons: "I didn’t really like the fact that we had to pay for seats."
Cons: "The attendants at the desk for check in were rud. The flight was delayed. No service, food or entertainment during the flight"
Cons: "The crew had very heavy footsteps up and down the slide and woke me up. Everyone on the entire plane must have used the toilets. Worst flight ever."
Pros: "3 hours delayed"
Cons: "Not even some food to wait"
Cons: "The crew was extremely unaccomodating."
Pros: "flight comfort was as expected"
Cons: "plane was over an hour late. a week before another Jetstar flight to Queenstown was 2 hours late. seems Jetstar is often late."
Pros: "Economic overall. Check in staff very helpful in resolving baggage issue ( see below). As long as you undertstand your ticket/ baggage cost, you'll be fine."
Cons: "Tried to pay in advance for baggage. Online system wouldn't accept our credit card (needed a signature) so entire booking put on hold. A little stressful, but airport staff sorted it out with no added cost."
Pros: "Left and arrived on time Front and back entrances"
Cons: "Charge for everything- checked bag(s), soft drinks, even peanuts Leg Space limited"
Pros: "nothing it was a disaster"
Cons: "Everything it was poorly run very deceptive and a total disaster. I am retired airline and have traveled extensivly and I will neverfly with these people again"
Pros: "I liked that all connections were made"
Cons: "I did not like the fact that my luggage is lost."
Pros: "Arrangement when flight was cancelled."
Cons: "Cancel the flight without letting me know"
Cons: "Jetstar is the worst airline I’ve ever taken"
Pros: "I'm a regular flyer, and can't count how often I've been on planes. This was the best, smoothest and least stressful of any shirt hop I've ever taken, and while it can't rival a big plane for food or entertainment, the seats were cozy, I had legroom and it was simply very well done!!"
Pros: "flight was on time, moved everyone efficiently, quickly through boarding gates, luggage arrived quickly - not a long wait to get it, staff nice, professional, polite, greeted us in friendly way"
Cons: "seats - squashed in close to seat in front and behind - can't tilt seat back into relaxing position"
Pros: "Excellent leg room in the dash 8 plane."
Cons: "1 star for entertainment and food because the flight is only 40 minutes!"
Pros: "On time departure/arrival"
Pros: "I got to my next destination"
Cons: "The $320 charge for our bags at check in!!!! No mention from kayak that there is a higher charge for bags if u pay after U buy the ticket. The walk outside To get on and off the plane. Nothing good about this airline or the lack of adequate description of their ridiculous policies from Kayak"
Pros: "Reasonable price, quite helpful at check-in, got extra leg room for this 6ft. plus frame."
Pros: "Smooth transition for daughter who needed assistance to board"
Cons: "Having to sit apart especially when there were vacant seats"
Pros: "Everything was smooth and on time, even a bit early."
Pros: "Just got socked with $465 checked baggage fee for 3 bags! Let the buyer beware. I will NEVER use Jetstar again & suggest you look elsewhere. Fyi there is no ZERO rating, so would have given that!"
Pros: "On time. No fuss. No frills. As per expectations."
Cons: "Lower standards for no-frills airlines. Slow check-in at AKL, make sure you arrive 3 hours before departure time."
Pros: "flight smooth with bad weather, competent pilots"
Cons: "Bagage fee extortion, we were a family of four and had to pay $200 US dollars for 4 bags because it was not paid online. I wasn't sure what everyone was bringing yet when I booked tickets. the baggage agent told us it would have been less than ten dollars per bag if booked online. I can see doubling the price but not quadrupling... the luggage is still boarding the plane, whether you pay 10 or 50 dollars, it doesn't change anything other than they make more money off of the passengers."
Cons: "Butchered by prices that were offered on Kayak and then taken to the airline sites where the prices are different. Jetstar rips you up with baggage prices at the gate. Nowhere does Kayak state that you have to pay upfront for Jetstar baggage......"
Cons: "United did not ship our bag so we had to make a claim before leaving Cutoms in Aukland. We got to the Jet Star ticket counter 3"
Cons: "Delayed due to "engineering problems longer than usual" for incoming flight into Wellington. Then jet bridge door at AKL wouldn't open which added more time. Frustrating when travel is time sensitive."
Cons: "There are no complimentary snacks. Also, we had to pay for the movies. I wish the entertainment was free like on all other airlines."
Pros: "From check in to arrival at Auckland, service was great and just as I expected!"
Cons: "Customer service is terrible. Seats are uncomfortable. No food or entertainment provided."
Pros: "We landed safely. That's about it."
Cons: "Airline cares more about money than happy customers. Disappointed. Customer service was far from helpful and passive aggressive, despite the fact that the error was on their mobile website (wouldn't let me add baggage) and so I was forced to buy it at the airport which cost like 2x as much. They wouldn't help adjust. Plane was also very dirty."
Pros: "Jetstar charges for luggage on the return flight when we bought a round trip ticket. There was no warning to notify us that luggage was only covered 1 way. We got charged $160 aud. Terrible"
Pros: "The cabine crew"
Cons: "40 mn delay on a 3h45 flight is a little bit too much. Airplane not really comfortable and noisy. But that is what low cost means, right?!"
Pros: "Low price, on time departure"
Cons: "No food or entertainment options. Seats mediocre in comfort."
Pros: "Service. Timings. Pro attitude"
Pros: "Was in an exit seat, and stewardess were both very friendly."
Cons: "I don't like how you charge outrageous fees for bags if you make the mistake of checking your bag at the airport instead of online. I just got my phone in March and someone else made the reservation for me. He didn't know about checking the bag online either. I needed my bag, so I was forced to pay the outrageous fee. I feel ripped off and very unhappy about it."
Cons: "Jetstar nickels and dimes you to death. $4.00 for a cup of coffee as an example."